Survival guide to citizens of Tartu

Survival guide to citizens of Tartu

Survival guide

to citizens of Tartu


We hope that the current publication will help you in dealing with different institutions

and organisations in our city. For example, you will get information about how

to find a kindergarten or a school for your child, register your dog or deal with your

household waste. The phone numbers, addresses and web pages will help you contact

the necessary institutions or individuals.

You are also welcome at the information point of the Tartu City Council and City

Government on the ground floor of the Town Hall (open Mon 9-18 and Tue - Fri

8.30-17). Our employees will help you find answers to all of your questions. You

can also look for information about our city, its history and sights on the web page

of the city,, which has also been translated into English, German,

Russian and Finnish.

We wish you a great time in Tartu!

Sincerely yours,

Information and Public Relations Service, Tartu City Government


Internet access

Public holidays and flag days

Phone calls



Legalisation of documents


Residence and work permit


Registering your place of residence

Health insurance




Day care centres and schools

Language classes



















Information about cultural events 27

Cultural centres in Tartu


Consular offices in Tartu 29





Public transportation


Waste management


Condition of streets


Cats and dogs




Consumer protection


Workers’ rights


Lost-and-found office


Municipal maintenance hotline 39

Important phone numbers 40


A lot of information about Tartu and about living, studying and working in the city

can be found on the website of the city, The website has three target

audiences: inhabitants of the city, entrepreneurs and tourists. Some of the material

has been translated into English, German, Russian and Finnish. Thus, at this point you

may have to use the help of an Estonian-speaking friend to find all you need on the

website. Those who do not have internet access at home, in their school or workplace

can visit one of the following public internet points.

• O. Luts Tartu City Library (Kompanii 5)

Mon - Fri 9-19, Sat 10-16, phone: 736 1379

• Karlova-Ropka Library (Tehase 16,Sisustus-E-Kaubamaja Department Store)

Mon - Fri 10.30–18.30, Sat 10–15.30, phone: 730 8472

• Tammelinna Library (Suur Kaar 56)

Mon - Fri 10-19, Sat 10-16, phone: 746 1035

• City Council and City Government Information Point (Town Hall)

Mon 9-18, Tue - Fri 8.30-17, phone: 736 1101

• Finnish Institute (Vanemuise 19)

Mon, Tue, Thu, Fri 10-16, Wed 10-18, phone: 742 7319

• Tourist Information Centre (for tourists, Raekoja plats 14)

Mon - Fri 9-17, Sat 10-15, phone: 744 2111

• Virtuaalkohvik (Virtual Café) (Pikk 40)

Sun - Thu 11-24, Fri - Sat 11-02, phone: 740 2509

• Elion Phone Shop (Küüni 5b)

Mon - Fri 9-19, Sat 10-17, phone: 737 7770 and 506 8814

• Elion Phone Shop (Fortuuna 1)

Mon - Fri 9-18, Sat 10-16, phone: 740 4000 and 514 1201

• Elion Phone Shop (Kalda tee 1c)

Mon – Sun 9-20, phone: 733 3166 and 5341 2224

• Lõunakeskus Shopping Centre (Ringtee 75)

Mon - Sun 9-21, phone: 730 3852

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• Kivilinna Shopping Centre (Jaama 173)

Mon - Sun 10-21

• Bytehouse Computer Lounge (Vanemuise 21, basement)

Mon - Fri 9-17, Sat 10-15, phone: 742 3443 and 503 4748

• Anne Youth Centre (Uus 56)

Tue – Thu 12-17, phone: 746 1775

Wireless internet (WIFI) access areas can be found on the web page

Public holidays and days off:

1 January - New Year’s Day; - Good Friday; - Easter Sunday;

1 May - May Day; - Whitsunday;

23 June - Victory Day;

24 June - St. John’s Day (Midsummer);

20 August - Restoration of Independence Day;

24 December - Christmas Eve;

25 December - Christmas Day;

26 December - Boxing Day.

The work day preceding the New

Year’s Day, the Anniversary of the

Republic of Estonia, Victory Day

and Christmas Eve is three hours

shorter than usual work days.


National holiday and a day off:

24 February - Independence Day, Anniversary of the Republic of Estonia

Days when national flags are raised (flag days):

3 January - War of Independence Veterans Day;

2 February - Anniversary of the Tartu Peace Treaty;

24 February - Independence Day, Anniversary of the Republic of Estonia;

14 March - Native Language Day;

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2nd Sunday of May - Mother’s Day;

9 May - Europe Day;

4 June - Estonian Flag Day;

14 June - Mourning Day (flags are decorated with a black ribbon);

23 June - Victory Day;

24 June - St. John’s Day (Midsummer);

20 August - Restoration of Independence Day;

1 September - Knowledge Day;

2nd Sunday in November - Father’s Day;

Election day (parliamentary elections, local elections, elections to the European

Parliament), referendum day.

Flags have to be raised on residential buildings on three days only - Independence

Day, Victory Day and Restoration of Independence Day.

The flag of Tartu is used for the celebrations of the city of Tartu and in connection

with other special occasions. The inhabitants of Tartu have the right to raise the flag

to mark family occasions and holidays; enterprises and organisations may raise the

flag of the city of Tartu during their events and special occasions.

Starting from 2003, 29 June has been celebrated as the Day of the City of Tartu.


All regular phone numbers have 7 digits (all numbers in Tartu start with 7).

For international calls, dial 00.

If you are dialling from abroad, the country code for Estonia is +372. Use the same

code when calling from a mobile phone inside Estonia, adding a 7-digit phone number

for the regular or mobile phone.

In order to call from a phone booth, purchase a phone card from a news-stand.

Unfortunately there are no phone books in the phone booths since they tend to

disappear quickly. You can consult a phone book in the post office. Another option is

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to call one of the phone information numbers: 1182, 1184, 1185, 1188 and 740 4020.

The first four numbers give information about all Estonia, the last about Southern

Estonia only. The phone numbers of private individuals and enterprises can also be

found on the internet at,, etc.


Tartu Central Post Office (Vanemuise 7, phone: 744 0600) offers postal services

(including fax). The opening hours are Mon-Fri 8-19, Sat 9-16. Prices of postal services

for different countries can be found at

If you are staying in Tartu for a shorter period of time, you can use the Mastercard

or Visa card of your home bank. If you are going to stay here for a longer period of

time, you should open an account in a local bank. This will enable you to use internet

banking, get a bank card for withdrawing money from an ATM, make payments via

an ATM and pay for goods and services in most shops. The locations of five banks

that operate in Tartu and their branch offices can be found on the web page of the

city of Tartu:

Western Union services (quick international money transfers all over the world) are

handled by Krediidipank (Akadeemia 3, phone: 742 0563, opening hours Mon-Fri 9-18,

Sat 10-14,


Banks open at 9 in the morning and close at 16-20, depending on the branch office.

Some branches are open on Saturdays but all are closed on Sundays. The Tavid

Currency Exchange Office in the centre of Tartu (Rüütli 2, phone: 1771) is open

seven days a week.


If the documents issued by the agencies of one country are used in another country,

their correctness has to be verified. For that, a document has to be legalised or attested

by apostil. Legalisation is a longer and more complicated procedure in which

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the document has to be presented to an appropriate agency in your home country

(in Estonia the Ministry of Foreign Affairs) which will verify the correctness of the

document and forward it to the relevant government agency (embassy/consulate)

in the other country.

On 1 October 2001, the Hague Convention on the annulment of the requirement for the

legalisation of the public documents of other countries came into effect with regard

to Estonia. The convention aims at making international document communication

easier. 81 countries have joined the convention. The full list of the countries can be

found at

In order to be used in all the countries that have joined the convention, documents

have to be attested with a certificate (apostil) in a relevant Estonian agency. All

documents from other countries that come into use in Estonia have to be attested

with a certificate (apostil) in the country of origin.

For example, if you wish to use a document issued in Estonia in Finland, the document

has to be attested with a certificate (apostil) in the relevant Estonian agency

and then the document may be used in Finland without any additional confirmation

for the document in Finland.

Documents do not have to be attested with an apostil if they will be used in one

of the countries with which Estonia has signed an agreement on legal aid (Lithuania,

Latvia, Poland, Ukraine, Russia).

In Estonia the certificates are issued by the following ministries:

1. Ministry of Internal Affairs

(Tallinn, Oleviste 1, phone: 612 5170 and 612 5169 (opening hours),

Certificates ascertaining to the absence of circumstances that hinder contraction of

marriage, birth certificates, marriage certificates, divorce certificates, death certificates,

certificates of the Citizenship and Migration Board, police certificates, certificates

of the Population Register, certificates and documents of local governments.

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2. Ministry of Justice

(Tallinn, Lõkke 4-328, Department of Courts, phone: 680 3128,


Court and notarised documents, notarised copies and translations, documents of

Registration Department and Centre of Registers.

3. Ministry of Education and Research

(Tartu, Munga 18, phone: 735 0252, Tallinn, Tõnismägi 11-104,

phone: 628 1243,

In Tallinn documents are issued the next work day from 15 to 16.

Diplomas, certificates and academic transcripts.

5. Ministry of Foreign Affairs

(Tallinn, Islandi väljak 1, phone: 631 7478 and 631 7440,


Certificates from the Estonian Tax and Customs Board and archive certificates.

The Ministry of Foreign Affairs also continues to legalise documents which originate

from or are addressed to countries that have not joined the convention. The Ministry

also legalises public documents issued by countries that participate in the convention

prior to 1 October 2001 and public documents legalised in the countries prior

to 1 October 2001.

The abovementioned agencies receive documents on Mondays, Wednesdays and

Fridays from 10 to 12 and issue documents from 15 to 16 on the same days.

4. Ministry of Social Affairs

(Tallinn, Gonsiori 29-119, phone: 626 9302 and 626 9306,

Medical certificates, pension certificates and documents verifying length of employment.


Visa information is available on the web page of the Estonian Ministry of Foreign

Affairs ( The nationals of the countries listed in the section “Who

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do not need a visa to visit Estonia” may visit Estonia without a visa. The nationals

of other countries have to apply for a visa at the foreign representations of the

Republic of Estonia.

A foreign national who is a permanent resident in Estonia may invite another foreign

national to Estonia by drawing up a formal visa invitation at the regional office of the

Citizenship and Migration Board (Liiva 41, phone: 737 7560, email: kma.louna@mig.

ee, You can receive additional information by telephoning 612 6979.

With this, the inviting person will take the responsibility of guaranteeing the invited

person with accommodation as well as covering the costs related to the stay of the

person in Estonia and his or her departure from the country (including the costs of

deporting the person from Estonia).


The web page of the Citizenship and Migration Board,, has detailed

explanations in English and Russian on how to apply for a work and residence permit,

depending on the reason why you will be coming to Estonia as well as on whether

you are a citizen of a member country of the European Union or of a third country.

You can receive additional information by telephoning 612 6979.

Foreigner nationals who want to extend their residence or work permit should submit

an application to the regional office of the Citizenship and Migration Board (Liiva 41,

phone: 737 7560, email: two months before the expiry date of

the existing permit, at the latest.


Information about available apartments and houses can be found:

1. in real estate agencies (many also have offers on the internet);

2. in newspapers;

3. on the notice boards of the lecture halls and library of the University of Tartu.

Note that the utility costs as well as the telephone, electricity and internet connection

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ills will be added to the advertised rent.

Most institutions of higher education have dormitories. The dormitories of the

University of Tartu are administered by Tartu Üliõpilasküla (Tartu Student Village)

(Narva mnt 25, phone: 740 9959, email:,


Foreigners have to register their place of residence in Estonia in the Population Register

within one month of their arrival. This is a pre-condition for the extension of their residence

permit. In Tartu, that can be done at Küüni 5 (phone: 736 1140). Opening hours:

Mon 9–12 and 15–18, Tue 8–12 and 14–16, Wed–Thu 9–12 and 14–16, Fri 9–12.

Those who have registered themselves as citizens of Tartu six months before the birth

of their child are eligible for additional child support paid by the city.


A person residing in Estonia with a temporary residence permit is insured similarly

to a permanent resident of Estonia. A person from a member country of the EU who

has come to study in Estonia is insured in their country of origin. When they visit a

doctor in Estonia, they should present the Euro certificate issued by their country

of origin. The English-language web page of the Estonian Health Insurance Fund,, lists the people covered and those who have been

granted equivalent rights. The information phone number of the Estonian Health

Insurance Fund is 16363 (+372 669 6630 when calling from abroad). You should

get a plastic health insurance card for your child; all adults can prove their health

insurance coverage with their ID card.

The Tartu Department of Estonian Health Insurance Fund is at Põllu 1a, phone:

744 7430, e-mail:

Internet bank clients or the owners of the Estonian ID card can use e-services to check

the validity of their health insurance, their address, the name of their family doctor

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and the payment of sickness benefits through their internet bank or Kodanikuportaal

(citizen portal) (

As obtaining the residence permit may take some time, you should purchase additional

health insurance for the first few months of your stay.

Since there is a system of family doctors in Estonia, you should choose a doctor for

yourself and enter your name into his or her patient list. The list of the family doctors

who speak English, Finnish, Swedish or German can be found on the web page The list of family doctors

working in Tartu, their contact information and reception times can be found on the

web page (in Estonian).

The family doctor offers general medical help, decides whether the patient needs tests

or consultations from specialist doctors and visits the patient at home, if necessary.

You need a referral from the family doctor to visit a medical specialist. No referral is

needed to visit a psychiatrist, gynaecologist, dermatovenerologist, ophthalmologist,

dentist, pulmonologist (for tuberculosis treatment), infection specialist (for HIV/AIDS

treatment), surgeon or orthopaedist (for traumatology). (24-hour hotline of the Tartu

University Clinics: 731 8111, The fee for a visit to a medical

specialist is 50 EEK. There are also several private clinics in Tartu.

You can find a dentist on the web page The web page also has

an English, German and Russian version.

Children below the age of 19 receive dental treatment free of charge. Adults pay

for all their dental treatment. The Health Insurance Fund compensates 150 EEK for

dental treatment per one year.

Many private dentists offer discounts to students.


The birth of a child is registered within one month in the Registry Department of Tartu

County (Tiigi 12, phone: 742 0960, e-mail:, The

parent will receive the child’s birth certificate and a certificate with which the parent

may apply for family support benefits from the Tartu Pension Department (Põllu 1a,

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phone: 744 7481). Foreigners residing in Estonia with a temporary residence permit

are eligible for the family support benefits paid by the state of Estonia (www.ensib.

ee). The Parental Benefit Act, effective from 1 January 2004, aims to compensate for

the income not received as a result of raising a child during the child’s first year of life.

As a rule, the monthly benefit is 100% of the average income of the benefit recipient

for one month of the previous calendar year on which social tax has been paid.

Tartu City Government pays additional child support through the district centres of

the Department of Social Welfare until the child will be 2 years old (conditions and

application form can be found on the web page All small citizens of

Tartu, born after 1 January 2005, will receive a silver spoon with the coat of arms of

Tartu from the City Government. The spoon will be officially presented at a special

reception in the Town Hall.

In order to receive a health insurance card for your child, you should go to the Tartu

office of the Estonian Health Insurance Fund (Põllu 1a, phone: 744 7430).


In the case of a death at home, you should call your family doctor or paramedics who

will formally declare the person dead. In the case of a violent death or an unclear cause

of death, paramedics have to be called and the person will be autopsied. The medical

death certificate will be issued in a medical establishment by the family doctor or by

the doctor who performed the autopsy. The death of a person who lived in Tartu or

died here is registered in the Registry Department of Tartu County (Tiigi 12, phone:

742 0632, e-mail:,, where the official death

certificate will be issued on the basis of the medical death certificate.

You should get in touch with the consulate of the country of origin of the deceased in

the case of the death of a foreign national (contact information can be found on the web

page of the Ministry of Foreign Affairs:, who will forward a notice about

the death to the relatives and friends of the deceased. The consulate will also help

the family of the deceased with the transportation of the body to the home country,

including the issuing of the relevant documents and sealing the coffin or urn.

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Funeral support, paid by the Tartu Pension Department (Põllu 1a, phone: 744 7493), is

available to partially compensate for funerals on the territory of Estonia. You should turn

to the municipal cemetery office (Kalmistu 22, phone: 736 1528) with enquiries about

burial places and funeral services. Several companies help with funeral arrangements

– information telephones have information about the range of services offered.

Tartu Crematorium is situated at Jaama 122 (phone: 748 7108 (24 hours), www.


Marriage applications should be submitted at the Registry Department of Tartu County

(Tiigi 12, phone: 742 0960, e-mail:, in person,

as a joint application. The Estonian-language web site contains the list of necessary

documents for marriage with a citizen of a foreign country.


There are 27 municipal and 4 private day care centres. To choose one suitable for

your needs, study the web page of the city of Tartu,, which, in addition

to giving contact information, also describes the language of tuition, form of work

(day care for different age groups), special features (methods of teaching or special

considerations for children’s heath), hobby activities, number of vacancies. Since

children have different needs, many special groups have been established in day

care centres that will guarantee that children receive the care and education that is

suitable for their age and abilities. The web page also introduces the procedure of

admission into a day care centre or school. Information can also be obtained at the

Department of Education (phone: 736 1425).

The private day care centre Väike Pauliine (Little Pauliine) (Jakobi 15, phone: 742 1779,

email: has extensive experience with integrating children from

different language environments and helping them acquire Estonian.

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Information about the 21 municipal and 5 private schools operating in Tartu can be

found on the web page, at the information point in the Town Hall and

at the Department of Education (phone: 736 1423 and 736 1424).

Tartu Catholic School (Jakobi 41, phone: 742 1963, offers

English-language education starting from the 1st form. It is also possible to study

French there, starting from the 3rd form. Finnish-language tuition is available for

Finnish children residing in Tartu. The school teaches forms 18. Tartu International

School (Veski 1, phone: 742 4241 and 513 8841, teaches students

between the ages of 6 and 15 at its school and 3-5-year-olds at its kindergarten.


Many organisations and companies offer different options for language study. More

information can be found via phone information numbers and on the Estonian-language

web site under the Adult Education section.


25 congregations, including 5 Lutheran, 3 Orthodox and 3 Baptist congregations, are

active in Tartu. Contact information can be found at the Tartu Tourist Information

Centre (Raekoja plats 14, phone: 744 2111).


The best overview of cultural life in Tartu can be found on the internet in the Culture

database of the city Kultuuriaken (“cultural window” in

literal translation) allows everybody to post relevant information on the web. Thanks

to active users, Kultuuriaken changes on a daily basis and offers visitors most up-todate

information in the “windows” of culture, museums, youth, sports and folklore

about events that take place in Tartu.

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1) Finnish Institute

Vanemuise 19, phone: 742 7319, e-mail:,

2) Tartu Institute of German Culture

Kastani 1, phone: 742 2639, e-mail:,

3) Foundation Fenno-Ugria

Vanemuise 19, phone: 742 0380, e-mail:,

4) Academic French Institute

Ülikooli 17-201, e-mail:

5) Nordic Council of Ministers, Tartu office

Raekoja plats 8, phone: 742 3625, e-mail:,

6) Tampere House

Jaani 4, phone: 738 6300, email:,

7) Uppsala House

Jaani 7, phone: 736 1535, email:,

8) The Granö Centre of the Universities of Turku and Tartu

Kreuzwaldi 6, email:,

9) Information point of the city of Turku

Lutsu 2, phone: 5330 5205.

The cultural life of Tartu is enriched by the local Armenian, Ingerman-Finnish, Jewish,

Lithuanian, Latvian, Polish, German, Hungarian and Russian community groups that

meet in the Tartu National Minorities Roundtable. The contact person of the roundtable

is Tiina Konsen (phone: 736 1562, e-mail:


1. Consular Office of the Embassy of the Russian Federation

Ülikooli 1, phone: 740 3024

2. Ricardo E. Mateo Durand, Honorary Consul of Peru

Anne 75-18, phone: 748 4724, e-mail:

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3. Ago Künnap, Honorary Consul of Hungary

Ülikooli 18-242, phone: 737 5221, e-mail:

4. Birute Klaas, Hononrary Consul of Lithuania

Lossi 3-225, phone: 737 5341, e-mail:

5. Toivo Kabanen, Hononrary Consul of Finland

Veski 35, phone: 742 1773


Municipal libraries:

1. O. Luts Tartu City Library (Kompanii 3/5)

Mon - Fri 9-19, Sat 10-16, phone: 736 1375,

2. Tammelinna Library (Suur kaar 56)

Mon – Fri 10-19, Sat 10-16, phone: 746 1035

3. Karlova-Ropka Library (Tehase 16)

Mon - Fri 10-19, Sat 10-16, phone: 730 8472

Other libraries:

1. Tartu University Library (W. Struve 1)

Mon - Fri 9-21, Sat – Sun 11-17, phone: 737 5702,

2. Library of the Finnish Institute (Vanemuise 19)

Mon, Tue, Thu, Fri 10-16, Wed 10-18, phone: 742 7319,

3. Library of the Tartu Institute of German Culture (Kastani 1)

Mon-Thu 13-18, Fri 12-17, phone: 738 4026,


1. Estonian Historical Archives (J. Liivi 4, phone: 738 7500,

2. Tartu County Archives (J. Liivi 4, phone: 738 7570).

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Most bus routes pass through the city centre, making it possible to change from

one bus line to another. The most thorough source of information about bus traffic

in Tartu is the web page, where, with the help of a map, you can

plan your trip from one point to another. Yellow paper schedules can be found in all

bus stops and they list departure times of all bus lines from the given stop. You can

purchase 15 different types of tickets in the R-kiosk news-stands, depending on the

length of your stay in Tartu and on whether you belong to some category of people

who are eligible for discounted fares. There are bus passes valid for 1, 10, 30 or 90

days. Only single tickets can be bought from the bus driver. They cost 12 EEK, 2 EEK

more than the tickets purchased from a news-stand.

Bus traffic begins at about 5 in the morning on weekdays, 8 on Saturdays and 9 on

Sundays and continues until around 23-23.30. The 3 minibuses of OÜ Automen that,

passing through the centre of the city, link the more distant districts of Tartu, run

between 6.15-0.30. 10 EEK tickets are sold by the driver (monthly passes of other

bus lines are not valid on the minibuses).

Around 10 taxi companies operate in Tartu. The price of a kilometre is 8-10 EEK.

The minimum fare is 35 EEK, the starting price 10 EEK. Some taxi companies have

discounts for students. The phone numbers can be found on the web page of the

city of Tartu or via phone information numbers.

From 8 until 18 Monday to Saturday you have to pay for parking in the centre of

Tartu. You should fix the time when you parked your car in writing or with the help

of a parking clock. The first 15 minutes of parking are free but you will have to start

paying after that period of time. The receipt that proves the payment of the parking

fee has to be placed in a clearly visible spot inside the car.

The clients of EMT (, Elisa ( and Tele2 (

32 33

can pay for parking with their mobile phone. You can find instructions on the web

pages of the companies as all service providers have their own procedures.

Paid and guarded parking can be found at Aardla 116a, Anne 48, Jaama 203, Kalda

tee 27, Mõisavahe 34b, Põhja pst 33, Tähe 106a.


Information about waste management can be found on the web page:

Dangerous waste produced in the household (car and other batteries, leftover paint

and medications, daylight lamps, etc.), large-size waste (furniture, refrigerators, TV

sets, etc.) and waste that can be recycled (paper and metal, plastic and glass bottles)

can be taken, free of charge, to the environmental station at Tähe 108. If they wish,

people may also take discarded furniture from the centre for their own use. Opening

hours: Mon–Fri 12–18 and Sat 10–16, phone: 747 7911.

The Recycling Centre (Taaskasutuskeskus) at Jaamamõisa 30 receives items, except

for clothes, that are no longer needed in the household. The things are sorted, repaired

and re-directed into use. You can take things to the centre yourself or you can order

moderately priced transport from the centre. Open Tue-Fri 11-19; Sat 11-16, phone:

734 3202, 5388 7121, 5344 7403; e-mail: .

In many locations all over Tartu special containers have been placed for

• old batteries (25);

• oil, oil filters and car batteries (in 12 petrol stations).

• paper and mixed beverage containers

(including glass bottles, plastic bottles, metal cans) (44).

Their locations can be found on the web page and at the information

point in the Town Hall (Mon 9-18, Tue-Fri 8.30-17, phone: 736 1101).

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• Usual waste can also be taken to the Aardlapalu Landfill that is situated 15 km

from Tartu. The landfill is open from 7 to 23 on all weekdays. One can pay for garbage

disposal at the gate of the landfill. For information, phone: 735 2001 or 742 4225.

• Building garbage is received in the storage facility situated in Turu street. For

information, phone: 737 1700, 512 8084.


The Road Maintenance Service of the City Government (Raekoja plats 3, phone:

736 1266 and 736 1281) is responsible for the construction and repair of streets,

squares, roads and bridges. The summer- and winter-time cleaning is handled by

the City Cleaning Service (phone: 736 1267). Call the municipal maintenance hotline,

1789, to report dangerous potholes, uncovered manholes and malfunctioning

street lights.


Veterinary doctor Anne Räis (Mõisavahe 21, Block A, phone: 748 9002 and 527 7511,

reception hours: Mon 15–18, Tue–Fri 8–10), according to a contract with the City

Government, is responsible for the registration of pets and the catching of stray cats

and dogs as well as helping injured birds. An animal shelter is being built in Raadi

district. The listed numbers will be valid until the end of the year; after that call 736

1101 for information.

Information about veterinary clinics can be found by phone information lines. The

veterinary clinic in Jaama street also houses a pet hotel.


Estonian Tax and Customs Board oversees adherence to the Tax Act. Tartu Tax Office

is located at Sõpruse pst 4 (phone: 730 7132, e-mail:, For information on taxation issues, you can call 1811 on work days

from 8.30 to 15.30 and, for information on customs information, call 880 0814.

The deadline of individual income tax returns is 31 March.

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Information about the rights of consumers can be found in

Tartu office of the Estonian Consumer Protection Board

(Õpetaja 9a, phone: 748 2262 and 748 2270, e-mail:;

• Estonian Consumer Protection Board

(phone: 620 1707, web page:


The Labour Inspectorate of Tartu County (phone: 736 6191, and the Labour

Disputes Committee of Tartu County (phone: 736 6147), situated at Teguri 37, are

responsible for solving individual labour disputes between the employee and the

employer as well as responding to applications and complaints of employees and

employers about health, workplace safety and labour relations.


Since Tartu lacks a place where one could take found objects, the City Government

has opened a virtual lost-and-found office on its web page

It is possible to leave messages about both found and lost objects there.


Call the municipal maintenance hotline, 1789, to report potholes, broken traffic lights,

malfunctioning streetlights, broken traffic signs, missing manhole covers, trees that

have fallen on the streets, environmental pollution, dangerous electric lines and icicles

as well as animals needing help. The telephone is operated 24 hours. You can also

send an SMS on the same number or e-mail

38 39


Emergency calls, Ambulance




740 4020, 1182, 1184, 1185, 1188, 119

880 0814, 730 5548

733 1277

734 0075

Information phones

Customs info

Bus station



Information Office the City Government

Tartu Tourist Information Centre

Client phone of the phone company Elion

Client phone of the electricity company Eesti Energia

Emergency number of the local water utility Tartu Veevärk


736 1101

744 2111



736 2600

Issued by Tartu City Covernment

Printed in September 2005.

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