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PAKISTAN - TCS Courier

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<strong>TCS</strong> Customer Newsletter<br />

“The activity is increasing, and my<br />

good relations with the old<br />

customers are proving extremely<br />

useful.” There was initially the fear<br />

of the unknown, he says, but his<br />

good knowledge of the business<br />

has stood him in good stead, and<br />

he would like to acquire a second<br />

franchise in the next year. “One<br />

cant depend upon walk-in<br />

customers, and one needs to get<br />

out and acquire business from<br />

people. There are five hospitals,<br />

and plenty of schools and colleges<br />

in my territory, and business<br />

activity increases when operating<br />

one’s own business. I used to work<br />

before as well, but the passion as<br />

self-employed goes far beyond<br />

that” says Rashid who has one<br />

daughter and lives in a joint family<br />

with his mother, father, four<br />

brothers and three sisters. He is<br />

found of deep sea fishing and goes<br />

off whenever he can with his<br />

friends in a launch.<br />

Zafar<br />

Masood<br />

joined <strong>TCS</strong> in<br />

1993 as<br />

Security Officer<br />

in Grade 4 and took<br />

retirement in October 2008 as<br />

Retail Sales Executive. In between<br />

he pursued his photography hobby<br />

by doing assignments for the <strong>TCS</strong><br />

internal customer publication<br />

Network News. Last year Zafar<br />

suffered a heart attack and found<br />

it difficult to perform the twelve<br />

hours stints required of him earlier.<br />

The <strong>TCS</strong> Management offered him<br />

a franchise, and it has turned out<br />

to be just what the doctor ordered!<br />

“Financially this is much better<br />

than my previous salaried job, and<br />

a whole lot less demanding since<br />

I am now my own boss! Zafar’s<br />

ambition is to make the Express<br />

Center more and more profitable,<br />

and is full of ideas on how to set<br />

about doing so.<br />

He continues with his photography<br />

hobby, and enjoys cooking and<br />

playing cricket, and is very upset<br />

about the terrorism related<br />

negative image that Pakistan has<br />

acquired that has dispatched its<br />

cricket tourism sector for a huge<br />

six clear out of the stadium.<br />

Amir Nazar<br />

joined <strong>TCS</strong> in<br />

1993 as a<br />

<strong>Courier</strong>, a<br />

position in which<br />

he retired in 2006 to<br />

become a <strong>TCS</strong> Franchise<br />

operator. “This is a great earning<br />

opportunity and it saves me a lot<br />

of time as well,” says Amir whose<br />

territory covers almost seventy<br />

percent of the Korangi Industrial<br />

Area, extending from Aventis<br />

Chowrangi to Murtaza Chowrangi.<br />

His target is to begin a second<br />

franchise in the next three to five<br />

years. “This line of work requires<br />

good public relations skills.<br />

Working for myself I now realize<br />

that the time I spend with the<br />

customer is actually my investment<br />

in the business because he is<br />

going to come back to me every<br />

time,” explains Amir, saying that<br />

these are things one does not<br />

always realize when working in<br />

an employed capacity. “The<br />

passion is very important and it<br />

results in a whole lot of purpose<br />

that then translates into profits.”<br />

Amir is very happy with the way<br />

cricket is turning out and is sure<br />

that Pakistan is going to emerge<br />

as the most sought after team in<br />

the world. “A truly globe-trotting<br />

team that only plays overseas per<br />

force of circumstances at home.<br />

I am sure Mr. Jinnah would have<br />

‘approved’, and he would surely<br />

have developed a cricket ground<br />

behind his Ziarat residence!” says<br />

Amir tongue-in-cheek.<br />

Arshi Saleem<br />

started her<br />

<strong>TCS</strong><br />

Franchise on<br />

the 1st of<br />

October 2008<br />

having joined the company on the<br />

1st of February 2004 as Retail<br />

Sales Officer. In the short period<br />

that her franchise has been in<br />

operation she has doubled the<br />

sales, and is intent upon further<br />

improving the targets given to her<br />

by <strong>TCS</strong>. Arshi is in her elements<br />

running her own business which<br />

she does with the help of her two<br />

brothers. The territory that she is<br />

servicing is known to her<br />

intimately, being the<br />

neighbourhood that she has spent<br />

the last 24 years of her life in.<br />

Alongside she is studying for her<br />

Master’s degree in Islamic History.<br />

“The business is my family’s bread<br />

and butter, and we put in a lot of<br />

hard work into it with the<br />

expectation that it will grow and<br />

flourish and enable for us a better<br />

standard of living,” says Arshi for<br />

whom her academic pursuits<br />

provide her with a well earned<br />

relief from the drudgery of work<br />

while developing her mental<br />

horizons.<br />

Javaid Hyder<br />

has been with<br />

<strong>TCS</strong> since the<br />

19th of<br />

September<br />

1994, having joined<br />

as Retail Sales Assistant. He<br />

resigned from the Company in<br />

March 2008 and started the<br />

Franchise on the 22nd of April of<br />

the same year. The return on his<br />

investment is yet to happen, he<br />

says, but he is very hopeful of the<br />

years ahead.<br />

www.tcs.com.pk 07

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