PAKISTAN - TCS Courier
PAKISTAN - TCS Courier
PAKISTAN - TCS Courier
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<strong>TCS</strong> Customer Newsletter<br />
“The activity is increasing, and my<br />
good relations with the old<br />
customers are proving extremely<br />
useful.” There was initially the fear<br />
of the unknown, he says, but his<br />
good knowledge of the business<br />
has stood him in good stead, and<br />
he would like to acquire a second<br />
franchise in the next year. “One<br />
cant depend upon walk-in<br />
customers, and one needs to get<br />
out and acquire business from<br />
people. There are five hospitals,<br />
and plenty of schools and colleges<br />
in my territory, and business<br />
activity increases when operating<br />
one’s own business. I used to work<br />
before as well, but the passion as<br />
self-employed goes far beyond<br />
that” says Rashid who has one<br />
daughter and lives in a joint family<br />
with his mother, father, four<br />
brothers and three sisters. He is<br />
found of deep sea fishing and goes<br />
off whenever he can with his<br />
friends in a launch.<br />
Zafar<br />
Masood<br />
joined <strong>TCS</strong> in<br />
1993 as<br />
Security Officer<br />
in Grade 4 and took<br />
retirement in October 2008 as<br />
Retail Sales Executive. In between<br />
he pursued his photography hobby<br />
by doing assignments for the <strong>TCS</strong><br />
internal customer publication<br />
Network News. Last year Zafar<br />
suffered a heart attack and found<br />
it difficult to perform the twelve<br />
hours stints required of him earlier.<br />
The <strong>TCS</strong> Management offered him<br />
a franchise, and it has turned out<br />
to be just what the doctor ordered!<br />
“Financially this is much better<br />
than my previous salaried job, and<br />
a whole lot less demanding since<br />
I am now my own boss! Zafar’s<br />
ambition is to make the Express<br />
Center more and more profitable,<br />
and is full of ideas on how to set<br />
about doing so.<br />
He continues with his photography<br />
hobby, and enjoys cooking and<br />
playing cricket, and is very upset<br />
about the terrorism related<br />
negative image that Pakistan has<br />
acquired that has dispatched its<br />
cricket tourism sector for a huge<br />
six clear out of the stadium.<br />
Amir Nazar<br />
joined <strong>TCS</strong> in<br />
1993 as a<br />
<strong>Courier</strong>, a<br />
position in which<br />
he retired in 2006 to<br />
become a <strong>TCS</strong> Franchise<br />
operator. “This is a great earning<br />
opportunity and it saves me a lot<br />
of time as well,” says Amir whose<br />
territory covers almost seventy<br />
percent of the Korangi Industrial<br />
Area, extending from Aventis<br />
Chowrangi to Murtaza Chowrangi.<br />
His target is to begin a second<br />
franchise in the next three to five<br />
years. “This line of work requires<br />
good public relations skills.<br />
Working for myself I now realize<br />
that the time I spend with the<br />
customer is actually my investment<br />
in the business because he is<br />
going to come back to me every<br />
time,” explains Amir, saying that<br />
these are things one does not<br />
always realize when working in<br />
an employed capacity. “The<br />
passion is very important and it<br />
results in a whole lot of purpose<br />
that then translates into profits.”<br />
Amir is very happy with the way<br />
cricket is turning out and is sure<br />
that Pakistan is going to emerge<br />
as the most sought after team in<br />
the world. “A truly globe-trotting<br />
team that only plays overseas per<br />
force of circumstances at home.<br />
I am sure Mr. Jinnah would have<br />
‘approved’, and he would surely<br />
have developed a cricket ground<br />
behind his Ziarat residence!” says<br />
Amir tongue-in-cheek.<br />
Arshi Saleem<br />
started her<br />
<strong>TCS</strong><br />
Franchise on<br />
the 1st of<br />
October 2008<br />
having joined the company on the<br />
1st of February 2004 as Retail<br />
Sales Officer. In the short period<br />
that her franchise has been in<br />
operation she has doubled the<br />
sales, and is intent upon further<br />
improving the targets given to her<br />
by <strong>TCS</strong>. Arshi is in her elements<br />
running her own business which<br />
she does with the help of her two<br />
brothers. The territory that she is<br />
servicing is known to her<br />
intimately, being the<br />
neighbourhood that she has spent<br />
the last 24 years of her life in.<br />
Alongside she is studying for her<br />
Master’s degree in Islamic History.<br />
“The business is my family’s bread<br />
and butter, and we put in a lot of<br />
hard work into it with the<br />
expectation that it will grow and<br />
flourish and enable for us a better<br />
standard of living,” says Arshi for<br />
whom her academic pursuits<br />
provide her with a well earned<br />
relief from the drudgery of work<br />
while developing her mental<br />
horizons.<br />
Javaid Hyder<br />
has been with<br />
<strong>TCS</strong> since the<br />
19th of<br />
September<br />
1994, having joined<br />
as Retail Sales Assistant. He<br />
resigned from the Company in<br />
March 2008 and started the<br />
Franchise on the 22nd of April of<br />
the same year. The return on his<br />
investment is yet to happen, he<br />
says, but he is very hopeful of the<br />
years ahead.<br />
www.tcs.com.pk 07