Spa Opportunities 21st May 2010 ISSUE 87 - TourismInsights

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Spa Opportunities 21st May 2010 ISSUE 87 - TourismInsights

from the publishers of spa business

world news, jobs & training updated daily online

spa opportunities

Issue No 87 21 May – 3 June 2010 £2.00

www.spaopportunities.com

MENA a priority market for Dusit

Hospitality and spa group targets Middle East for expansion

Thailand-based hospitality group, Dusit

International, is to target the Middle East as a

priority market for its brand expansion with

plans to operate at least 15 hotels – many with

spas and wellness facilities – by 2015.

Speaking about the plans, Chief Executive

Officer of Dusit International Chanin Donavanik

said: “The Middle East is a strategically

important market for Dusit, as the region

remains one of the world’s leaders in tourism.

The success of our expansion into the Middle

East will help pave the way for Dusit’s future

expansion and provide the impetus to pursue

new growth opportunities in other markets.”

The strategic expansion will include hotels

and resorts in Abu Dhabi and Saudi Arabia, as

well as further properties in Bahrain, Oman

and Qatar within the next three years.

Dusit currently operates five properties in

the region: Dusit Thani Dubai, Dusit Princess

City Centre Dubai, Dusit Residence Dubai

Marina, Pearl Coast Premier Hotel Apartments

and the Dusit Thani Lakeview Cairo in Egypt.

Details: www.dusit.com

A spa room in the MALO CLINIC Macau

Global rollout planned

for MALO CLINIC brand

One of the deluxe treatment suites within Dusit’s Devarana spa

Plans to further extend the MALO

CLINIC brand to Morocco and Portugal

have been unveiled.

Both opening in 2011, the MALO

CLINIC and MALO Spa in Casablanca,

Morocco, is currently under construction

while the MALO CLINIC Funchal in

Portugal will include 21 dental offices

and seven recovery rooms.

The latest clinic and spa to open in

Macau, China, features a spa zone,

which opened in June 2009, as well

as a wellness and medical component

that is to launch in mid-June 2010 and

include six operating theatres, 16 consultation

rooms as well as 10 dental

rooms. Details: www.maloclinics.com

Elemis unveils double

SpaPod in London store

Luxury British skincare and spa brand Elemis

has unveiled its first ever double SpaPod within

its retail spa concept in the Debenhams department

store on Oxford Street in London, UK.

The SpaPod was first launched in 2006 and

enables Elemis therapists to perform treatments

to the retail consumer.

The launch of a second pod at Debenhams

will enable the Elemis team to have more flexibility

for bookings and walk-in clients. Each

pod features Smart Glass Technology, which

goes from transparent to frosted at the flick of a

button. Details: www.timetospa.co.uk

The SpaPod will be within the Debenhams store

Willow Stream Abu Dhabi

Fairmont Hotels and Resorts will open its first

site in Abu Dhabi, UAE, this July.

The 369-bedroom Fairmont Bab Al Bahr –

developed by the Tourism Development and

Investment Company (TDIC) and the Al Fahim

Group – will boast a 26,910sq ft (2,500sq m)

Willow Stream Spa.

In the past year, TDIC has created four

hotels (including Fairmont) and more than

1,200 new bedrooms in the emirate. Opened in

December 2009, the 318-bedroom Park Rotana,

with a six-treatment room spa, is the result

of a partnership between TDIC and Al Mada

Tourism. Details: www.willowstream.com

Read Spa Opportunities online: spaopportunities.com/digital


NEWS

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© Cybertrek Ltd 2010 SSN 1753-3430

Centara’s Spa Cenvaree debuts in Egypt

Thailand-based hospitality group launches in resort of Ain Sokhna

The Asia Pacific-based Centara Hotels and

Resorts group is to enter the Egyptian market

with its luxury Spa Cenvaree brand.

Blending Egyptian and Thai traditions, the

Spa Sokhna will be located within the Centara

Grand Beach Resort on the beach at Ain

Sokhna, and will fully open on 1 August.

Designed to a traditional Thai style, the spa

will include 11 multi-function therapy rooms

with separate rooms for men and women

and private suites for couples. Other facilities

will include sunken whirlpools, a pedicure

and manicure station, relaxation lounges and

hydrotherapy options including a Vichy rain

shower, steambath and hot air sauna.

A signature rasul chamber where guests can

use Black Nile mud, Moor mud or Deep Sea

mud, is intended to reflect the spa’s Egyptian

location while other treatments will include

traditional Thai massage and hot stone therapy.

Details: www.centarahotelsresorts.com

One of the private barber rooms

Two new Paradisus resorts for Playa del Carmen

After nine years of management, Sol

Melia Hotels & Resorts has sold its

shares in the Paradisus Riviera Cancun

Hotel in Mexico to majority shareholder,

Martinon. The move is in preparation for

Sol Meliá’s launch of two new flagship

resorts, Paradisus Playa del Carmen and

Paradisus Xaman, both to be located

in Riviera Maya’s Playa del Carmen

enclave on Mexico’s east coast.

Both resorts will share a 20,000sq ft

(1,858sq m) YHI Spa and Health Club

and more than 12,000sq ft (1,155sq m)

of meeting space. Each resort will feature

free form pools and complimentary

Spa Cenvaree treatments include ayurveda

Gentlemen’s Tonic menu updates

Three seasonal treatments have been introduced

to male urban spa brand Gentlemen’s Tonic.

The Spring Awakening combines a facial

and Indian head massage; the Summer Tonic

incorporates a back tone and foot treatment

while the Autumn Uplift includes a steam facial.

With three facilities in the UK – including a

site within Selfridges & Co department store on

Oxford Street in London – each offers barber

stations, treatment rooms and an express room

for quick treatments such as waxing. Details:

www.gentlemenstonic.com

classes such as sushi making and wine

tasting will also be available.

Facilities and amenities for Paradisus

Playa del Carmen include 534 suites;

six restaurants, five bars and a signature

Gabi Beach Club. Meanwhile, the

Paradisus Xaman will feature 325 suites

including two Presidential suites. Among

its facilities are five restaurants and four

bars, in addition to a Gabi Beach Club

and a Kid’s Zone.

The two new resorts will join three

existing properties in the region, one in

Costa Rica and two in the Dominican

Republic. Details: www.paradisus.com

2 Read Spa Opportunities online www.spaopportunities.com/digital

Issue No 76 87 © Cybertrek 2009 2010


news & jobs updated daily at www.spaopportunities.com

Phyt’s Laboratories

introduced at Chuan Spa

A third skincare range has been introduced

at the Chuan Spa within The

Langham hotel in Melbourne, Australia.

Phyt’s Laboratories is a certified organic

range and will be used in a number

of exclusive treatments, including a

detox body wrap and a certified organic

facial, as well as for retail. Details: www.

langhamhotels.com

One of the living spaces within the new Armani Hotel Dubai

World’s first Armani hotel opens in Dubai

The Armani Hotel Dubai in the UAE – the first

hotel developed as a result of a collaboration

between fashion designer Giorgio Armani SpA

and Emaar Properties PJSC – has opened.

Occupying floors concourse to eight and

levels 38 and 39 within the US$1.6bn (£1.05bn,

1.21bn) Burj Khalifa tower – the world’s tallest

building – the hotel offers 160 guest rooms

and suites and eight restaurants.

Facilities include a 430,556sq ft (40,000sq m)

spa; a haute couture boutique called Armani/

Galleria; Armani/Dolci, a confectionery; and

Armani/Fiori, a florists.

Complementing the hotel and located

on levels 9 to 16 of Burj Khalifa are Armani

Residences, featuring 144 private apartments.

The Armani Hotel Dubai is the first in a collection

of hotels, resorts and residences which

will be unveiled across the world over the next

10 years as part of the collaboration between

Armani and Emaar Properties PJSC.

The Emaar group has six business segments

and more than 60 active companies with a

collective presence in several markets in the

Middle East, north Africa, Asia, Europe and

north America. Details: www.emaar.com

South African Fitness Education Institute launches

The South African Fitness Education Institute

(SAFEI) has officially launched.

The organisation aims to provide the most

up-to-date and advanced fitness education to

students and cater for everyone from beginners

to qualified fitness professionals.

SAFEI will bring together a variety of

qualifications under a single banner, with

courses that mirror the global trends in fitness

Szekely founded Rancho La Puerta

and wellness. All qualifications are accredited

with SAQA – The South African Qualifications

Authority. Spearheading the initial phase of the

rollout are three courses including Performance

Boxing from the UK-based Optimal Life

Fitness Group. Courses due to be added include

Stott Pilates, ViPR, HumanSport, bodycore

Vibration Training and SAPD (South African

Pole Dancing). Details: www.health-club.co.uk

Szekely to be honoured

Deborah Szekely, the founder and creative

director of the US-based Rancho La Puerta Fitness

Resort Spa and the Golden Door is to be

awarded at the 2010 International Spa Association

(ISPA) conference. Szekely will receive the

ISPA Visionary Award, which is given annually

to an ISPA member who has made significant

contributions to movement of health and

wellness. Details: www.experienceispa.com

The steam area within the Chuan Spa

The Good Spa Guide award

nominees are selected

The Good Spa Guide, an independent

guide to spas around the UK, is to host

its first Good Spa Awards.

From more than 700 spas listed on the

guide’s website, five spas within seven

categories have been shortlisted. The

categories include most marvellous massage;

customer service ‘without batting

an eyelid’; spa by yourself and the best

spa for sipping champagne in a hot tub.

The winners of each of the seven

categories will be announced on 1 June.

Details: www.good-spa-awards.co.uk

Shangri-La expands its

Chinese presence

Shangri-La Hotels and Resorts is to

open the Shangri-La Hotel, Nanjing and

Shangri-La Hotel, Yangzhou in 2012.

The two hotels – both in Jiangsu province

– will each have a spa and join the

group’s six existing hotels in the Yangtze

River Delta, plus two further projects in

Shanghai which are scheduled to open in

the next two years.

Hong Kong-based Shangri-La Hotels

and Resorts owns and/or manages 66

hotels under the Shangri-La and Traders

brands. Details: www.shangri-la.com

© Cybertrek 2009 2010 Issue No 87 76 Read Spa Opportunities online www.spaopportunities.com/digital

3


DIARY DATES

for a full listing of future events please visit spaopportunities.com

SPA DIARY

1-3 June 2010

BEAUTYWORLD MIDDLE EAST 2010

Dubai International Convention & Exhibition

Centre, Dubai, UAE

Beautyworld Middle East – a leading tradeshow

for the beauty and spa industries – is part of

a series of showcases organised by trade fair

organiser the Messe Frankfurt group, which

has a portfolio of 102 shows worldwide. Taking

place in Dubai, UAE.

Tel: +971 4 338 0102

Web: beautyworldme.com

3-6 June 2010

BISA INTERNATIONAL CONFERENCE

Danubius Grand Hotel Marjitsziget,

Budapest, Hungary

Organised by the British International Spa

Association (BISA), this Hungarian event will

include a wide range of seminars, workshops

and networking events. Topics and themes

covered at this year’s conference will include

spa architecture and a thorough examination of

the business of spa.

Tel: +49 7221 393 9733

Web: spaassociation.org.uk

24 June 2010

PARIS HOTEL & SPA

The Ritz, 17, Place Vendome, Paris, France

The third Paris Hotel & Spa event is primarily

aimed at investors, hotel operators, owners,

project developers, consultants and spa managers,

this Parisian event is one of the standout

dates in the European spa calender.

Tel: +33 1 43 21 05 69

Web: parishotspa.com

18-20 July 2010

COSMOPROF NORTH AMERICA

Mandalay Bay, Las Vegas, Nevada, US

This international beauty and cosmetics fair –

now in its eighth year – attracted 625 exhibitors

and 22,500 visitors in 2009. This year there is

a dedicated spa and wellness section. Conferences

and seminars are also offered.

Tel: +1 480 455 3431

Web: cosmoprofnorthamerica.com

This year’s Paris Hotel & Spa event will take place on 24 June at The Ritz in Paris, France

28-29 July 2010

SPLASH! POOL AND SPA TRADESHOW

Broadbeach Island, Gold Coast, Australia

SPLASH! is primarily intended for manufacturers,

retailers, architects, landscapers and

technicians to stay ahead of market directions

in the pool and spa industries.

Tel: +61 2 9660 2113

Web: splashexpo.com.au

21-22 August 2010

A5M CONFERENCE

Sofitel Melbourne on Collins,

Melbourne, Australia

Hosted by The Australasian Academy of

Anti-Ageing Medicine, the event will combine

internal and external aspects of anti-ageing and

regenerative medicine and will include over 30

workshops discussing research and protocols.

Tel: +613 9813 0439

Web: a5m.net/conferences

4-5 September 2010

SYDNEY INTERNATIONAL SPA &

BEAUTY EXPO

Sydney Convention Centre, Sydney, Australia

One of Australia’s largest spa and beauty trade

events. Presents the latest ideas, products,

treatments and equipment from the country’s

leading brands and suppliers.

Tel: +61 2 9422 2535

Web: internationalbeautyexpo.co.au

12-13 September 2010

EUROPEAN SPA SUMMIT

Portes de Versailles, Paris, France

A benchmark event, the European Spa Summit

is targeted more particularly to hotel sector

professionals and covers all of the problems

inherent in setting up and managing spas.

Web: beyondbeautyparis.com

16-17 September 2010

THE NATURAL HEALTH

CONFERENCE AND EXPO

Aotea Centre, Auckland, New Zealand

One of Australasia’s foremost trade events

for complementary healthcare professionals,

naturopaths, therapists, pharmacists and health

retailers. Taking place in New Zealand.

Tel: +61 2 9660 2113

Web: naturalhealthexpo.com.au

5-7 October 2010

SPA & BEAUTY RUSSIA

Moscow Expocentre, Russia

A new professional spa and beauty tradeshow

that was first launched by Mondial Spa &

Beauté last year. It will also include the Spa

& Beauty Congress, which has been created

primarily to target spa directors, managers and

investors in the wellness industry.

Tel: +7 495 225 45 51

Web: spa-and-beauty.ru

13-16 October 2010

INTERBAD

Trade Fair Centre, Stuttgart, Germany

The 22nd international trade fair for swimming

pools, pool and bath technology, saunas, physiotherapy

and wellness, plus the congress for

the recreational and medicinal bath industry.

Tel: +49 711 18560 2591

Web: messe-stuttgart.de/interbad

17-18 October 2010

LES NOUVELLES ESTHETIQUES

The Forum, Johannesburg, South Africa

South African spa and beauty networking

conference for decision-makers within the

skincare, wellness and equipment industries.

Tel: +27 11 447 9959

Web: lesnouvelles.co.za

4 Read Spa Opportunities online www.spaopportunities.com/digital

Issue No 76 87 © Cybertrek 2009 2010


www.leonia.in


TRAINING

news & jobs updated daily at www.spaopportunities.com

AND WHO TRAINS YOUR TRAINERS?

New columnist Dieter Buchner examines how spa managers can make the most of their training budgets

Dieter

Buchner

Dieter Buchner is a

managing partner

in Urban Healing,

a learning and

development company

offering service

excellence and

trainer training

Well-trained employees form the foundation of

a successful, profitable spa business. Many

managers perceive their trainers to be competent

in delivering product, treatment and service training.

But how do you know this? When did you last attend a

training session? What criteria do you use to measure the

quality of training? And how do you select your trainers?

Training is a significant investment and has a direct impact

on the quality of your guest experience. Not all spas

have consistent and documented standards for training

development, delivery and evaluation. To help combat

this, here are some key pointers to help you to get more

out of your training budget.

1 Agree measurable trainer selection criteria

When you are in the process of recruiting trainers, set

clear and measureable criteria. It is also a good idea

to set up trade tests. For example, tests could include

having the candidate run an organised sample training

session; delivering an unplanned presentation; writing a

set of objectives against a selection of your training needs

or running a sample coaching session.

2 Observe that your spa trainers are living your values

Your trainers represent you, your spa and convey your

company’s culture. Make sure that they live and breathe

your values and lead by example. After all, bear in mind

that your employees will emulate whatever behaviour and

attitude your trainers demonstrate.

3 Encourage trainers to be wellness ambassadors

If health and wellness is your business, your trainers

should be role models of a healthy lifestyle. Trainers who

think positively, eat well and keep themselves fit through

regular movement have more credibility and impact.

4 Continually monitor your trainers’ performance

Schedule time to sit in training sessions. Compare the

content against the objectives and mark your observations

against the criteria you and your trainer agreed on.

5 Check your trainers are training the right standards

Standards, menus, treatments, legislation, procedures

change all the time. Make sure your trainers know which

version is being trained.

6 Support your trainers to go ‘back to the floor’

Nothing makes your training more realistic than experiencing

the real thing. Make sure your trainers regularly

work on the floor in all areas they train.

7 Agree how you will measure your trainers

Measure your trainers against previously agreed criteria.

Commonly used criteria include: training room set up and

learning ambience; quality of materials and visuals; training

techniques – such as body language – and trainee

involvement; giving an inspiring delivery that is motivating,

honest, challenging and living your spa’s values.

8 Encourage self assessment

FInally, encourage trainers to use agreed checklists to assess

themselves and share their observations with you.

People’s Association rolls out

Singapore Wellness Programme

The People’s Association (PA) in Singapore

is to roll out its Wellness Programme to all

constituencies over the next three years.

The programme, which aims to engage

people aged 50 years old and above in

physical activity, has been piloted in a total of

12 constituencies since 2008.

By March 2011, there will be 30 new sites,

seven of which will be launched in June 2010.

The nationwide rollout of the PA Wellness

Programme will be accompanied by a specially

produced Wellness Programme Starter

Kit for new Active Ageing Committees.

This starter kit was developed following

focus group discussions and consultation

with various stakeholders. Focusing on the

development of new active ageing groups,

it contains essential information that serves

to inspire, inform and guide new sites in

establishing the Wellness Programme in their

constituency. Details: www.pa.gov.sg

Expert warns exercisers not to stretch before workouts

Static stretching before workouts or sport

can be detrimental to performance, and even

harmful, according to a new study.

Kieran O’Sullivan, of Ireland’s University

of Limerick who oversaw the study, said that

doing static stretching just before performing

in a match or before exercising is a bad idea, as

it actually significantly reduces performance

(speed, agility, ability to jump).

as

“Many people might accept this risk if this

was associated with a reduced risk of injury,”

said O’Sullivan. “But there is actually no

evidence that stretching just before exercise

reduces the likelihood of injury. Instead, just

before exercising we should do a warm-up

including some aerobic exercise and some

sport-specific drills that mimic the activity we

are about to perform.” Details: www.ul.ie

New GM for Phuket Anantara

Manish Jha has been appointed as the new

general manager of the boutique Anantara

Bophut Resort and Spa in Koh Samui, Thailand.

Jha has been part of the Anantara group

since January 2006, when he was part of the

pre-opening teams for the Anantara Resort in

and the Naladhu Resort, both in the Maldives.

Anantara Bophut is situated on the north

coast of Samui. Details: www.anantara.com

6 Read Spa Opportunities online www.spaopportunities.com/digital

Issue No 87 © Cybertrek 2010


Construction work has begun on the Songjiang

Hotel, a ‘sunken hotel’ being created in a 328ft

(100m)-deep water-filled quarry in Songjiang

close to Shanghai, China.

Situated inside the Shanghai Sheshan National

Holiday Resort in the Sheshan Mountain

area of Songjiang, the 21-floor hotel will have

two underwater levels, 17 floors between the

surface of the water and ground-level and two

floors above ground-level.

Design and engineering consultancy Atkins

won a competition in 2006 to design the hotel,

which is expected to be completed by the end

of 2010. According to lead architect Martin

The entire concept of the development will revolve around water and wellness

US-based health and wellness company Canyon

Ranch is to further extend its SpaClub brand

via a new deal with Regent Seven Seas Cruises.

Via its SpaClub brand, Canyon Ranch will

become responsible for the spa, beauty, wellness,

fitness and spa cuisine facilities onboard

the entire Regent Sea fleet.

A Canyon Ranch SpaClub will be installed

on each ship in December 2009 with the

first cruises to feature the facility being 18

December for Seven Seas Voyager, 20 December

for Seven Seas Mariner and 28 December for

Seven Seas Navigator. Details: rssc.com

Jochman, the entire hotel concept will revolve

around water and nature-based wellness and

spa facilities. There will also be a large spa offering

on the water level of the property.

The underwater floors will house a restaurant

and bedrooms facing an aquarium, while the

lowest level will contain a leisure complex

offering a swimming pool and water sports.

Designer Atkins has made sustainability key

to the hotel’s construction, including generating

electricity and heating from the site’s geothermal

energy. A naturally-lit internal atrium will

incorporate the existing rockface of the quarry.

Details: atkinsglobal.com

A Lulur Ritual taking place within a SpaClub

The 5,000sq ft spa will feature a water lounge

A luxury new destination spa will open

at the Natal Ocean Club on the Cabo

Sao Roque in Rio Grand Do Norte,

Brazil in late 2010.

The 5,000sq ft (464.5sq m) Sky Spa

will feature a water lounge with views

of the Atlantic and include swimming

pools as well as hot and cold plunge

pools. The spa will also boast a redwood

sauna, eucalyptus steamroom

and heat and water-therapy circuits.

Opening in November 2010, the

Natal Ocean Club will become a member

of the Preferred Hotels & Resorts

group and will have a range of suites

and private villa accommodation. Details:

preferredhotels.com

American brand 10 Minute Manicure is to

extend its reach away from the airport and into

towns and cities across the US.

The franchise model – which offers

manicures on a no-appointment-necessary

basis – will be available for sites across the US.

The model for the company changed as a

result of the economic downturn, combined

with the diminishing amount of renovation

work happening in American airports.

First opened in January 2006 at Cincinnati

Airport, there are currently a total of 10 airportbased

10 Minute Manicure sites. Details:

10minutemanicure.com

news & jobs updated daily at www.spaopportunities.com

Take a one-year journey into

Spa

Management

training & education

Humber’s Spa Management diploma program covers

everything from managing a spa to starting your own

– all within one year.

For more information contact: Antonietta Perretta,

Program Coordinator 416-675-6622 ext 4089

business.humber.ca

www.business.humber.ca

www.yogafit.com

WORLD-CLASS TRAINING FOR REWARDING SPA CAREERS

Established in 1976, Elmcrest College is the first registered private career

college in North America wholly dedicated to curriculum for the spa

wellness industry. Elmcrest College prepares students to become the highly

skilled, job-ready spa personnel in demand by premier spas worldwide.

Our graduates have gone on to work in all types of amazing environments

from cruise ships and resorts in Dubai, St. Lucia, Barbados and Mexico to

hotel and days spas worldwide.

SPA MANAGER/DIRECTOR DIPLOMA PROGRAM

Elmcrest College is the first to offer full-time diploma programs in Spa

Management in North America. Our curriculum provides exposure to a

broad spectrum of management skills, spa industry knowledge and

practical applications from the front desk staff to the senior spa manager/

director.

Our 10-month full-time program has attracted students from across the

globe. Our curriculum represents some of the highest standards in the

world. We provide students with the skills and knowledge highly sought

after by today’s leading spa employers both locally and internationally.

For further information on our programs, contact our Admissions

Department today at 416-256-5356 or by email at

admissions@elmcrestcollege.com.

1200 Lawrence Avenue West

North York Ontario Canada M6A 1E3

Toll free in North America: 1-888-641-6300

www.elmcrestcollege.com

jobs and news for the spa and resorts industry worldwide

spa opportunities

Forthcoming issues:

4 JUNE 2010

Book by 25 May

18 JUNE 2010

Book by 8 June

2 JULY 2010

Book by 22 June

from the publishers of spa business

world news, jobs & training updated daily online

spa opportunities

Issue No 70 18 September – 1 October 2009 £2.00

Work begins on ‘sunken’ hotel

Songjiang-based property to be built in a water-filled quarry

Further brand extension for

Canyon Ranch’s SpaClub

Natal Ocean Club spa

to launch in late 2010

10 Minute Manicure expands

The latest news & jobs online: www.spaopportunities.com

www.spaopportunities.com

to advertise

T: +44 (0)1462 471907

E: spaopps@leisuremedia.com

7


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Heather Blankinship, the new spa operations director at Amanresorts p24

Six Senses Destination Spa, Phuket p48

SPA VISION

10 A record-breaking massage and a

floating spa in The Netherlands

12 LETTERS

Wellness tourism at its best is highlighted

by an Australian MP

14 NEWS

Starwood reveals its four-star spa

brand; Spa Chakra is acquired; and

Fairmont makes its Chinese debut

EVERYONE’S TALKING

20 ABOUT LONGER MASSAGES

Is 60 minutes really long enough for a

therapist to massage all areas of the body

effectively? Kath Hudson reports

24 INTERVIEW

HEATHER BLANKINSHIP

The spa operations director at Amanresorts

was inspired to create places of

healing after a serious car accident 14

years ago. She tells Katie Barnes about her

plans to take Aman spas to the next level

30 RESEARCH

LOCAL HERO

PKF’s latest report highlights how locals

have boosted hotel spa business in the

downturn. Leonor Stanton reviews the findings

and gets feedback from the industry

CROSSING CULTURES

34 Rhianon Howells finds out more

about Hôtel Les Ottomans in Istanbul

Peninsula Hot Springs, Australia p68

SPA TOURISM

38 CURIOUS ABOUT CROATIA

Croatia is the first country under the

microscope in Terry Stevens’ three-part

wellness tourism series about the Balkans

THE BIG PICTURE

42 Katie Barnes visits Novi Spa, one

of the largest wellness facilities in Europe

THE WAY I SEE IT

46 JEFF MATTHEWS

The president and COO of Mandara on the

group’s new four-star spa brand, Chavana

UNCOMMON SENSE

48 We look at Six Senses’ first destination

spa in Phuket and its rollout plans

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spa business - uniting the world of spas

Spa Business, the sister publication to Spa Opportunities, is

written for owners, CEOs and managers of spas, and for the

investors, consultants and designers who work with them.

Published four times a year, it offers in-depth analysis of the

development and operation of spas in every sector and provides

an informative and insightful range of news and articles.

Your collection of magazines will contribute to the success of

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become a unique reference source and

record of the growth of the market.

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or call the subscriptions team on +44 (0)1462 471913

Hôtel Les Ottomans, Istanbul p34

Butlins fun spa, UK p58

Retirement spa: Richmond Village, UK p72 esea c : Spa Se t e t esea c epo t 009 p6

PHOTO: ISTOCK.COM/JACOB WACKERHAUSEN

FOCUS ON ENERGY

52 FIELD IMAGING

What is energy field imaging and should

spas offer it? Rhianon Howells investigates

SWEDE HEART

54 Spa consultancy Raison d’Etre has

worked on some famous spas, but has now

stepped into the spotlight with its own

branded spa facility in Stockholm. Katie

Barnes pays a visit

FUN TIME SPA

58 Caroline Wilkinson tries out disco

showers and mango-scented steamrooms at

Ocean Spa, the £2m facility at UK holiday

park Butlins, which aims to attract those on

a middle income with its fun image

RESEARCH SPA PSYCHE

61 Leonor Stanton reviews the Spa

Sentiment Research Report 2009 – which

looks into the spending habits of spagoers

– and also reveals what the industry

thinks about its findings

MODERN MOROCCO

64 Morocco is teeming with tourists

and has a strong wellness tradition, but

how are its spas appealing to today’s visitors?

Julie Cramer reports

LIVING THE DREAM

68 Jennifer Todd talks to Charles

Davidson, the man behind Peninsula Hot

Springs – Australia’s first thermal resort –

which just completed an AU$8m upgrade

VILLAGE LIFE

72 Richmond Village, a UK retirement

home operator, has added two luxury wellness

facilities to its sites. Rhianon Howells

finds out more about spas for the elderly

FITNESS GETTING PERSONAL

76 How spas could use the Myers-

Briggs Type Indicator personality test to

develop a more effective fitness offering

78 PRODUCTS

Product and equipment news

FINISHING TOUCH

82 A PIECE OF THE ACTION

Just the simple act of exercising is enough

to boost your body image, a study shows

subscribe online at www.spabusiness.com


PRODUCTS

Product News

POWERED BY

spa-kit.net

KEYWORD: jordan

For more information, or to contact any of these

companies, log on to www.spa-kit.net and

type the company name under ‘keyword search’

URETHANE DUMBBELLS

Jordan Fitness have added urethane

dumbbells to their range of commercial

freeweight equipment. Another version

of the traditional dumbbells, the urethane

range (also known as polyurethane) have a

compact design to enable accurate weight

and precision balance. One of the most

durable dumbbells on the market, they are

available in a range of sets, beginning from

2.5kg to 25kg. They are also some of the

most safest dumbbells available, coming in

a ‘one-piece’ design, where the handles are

pressed through the steel end cap, pinned

and then welded.

MÁDARA RELAUNCH

Latvian natural and organic skincare

brand MÁDARA has reformulated and

repackaged its lip care range. Consisting of

two nourishing lip balms and two subtle

coloured lip glosses, all four products now

come in a bigger 15ml tube packaging. As

well as the larger size, the product formulations

of the lip glosses are now also 100 per

cent natural – just like the lip balms – and

carry the ECOCERT logo. They are said to

have a smoother and more liquidly product

consistency for easy application.

KEYWORD: madara

EAU DES JARDINS

Luxury French skincare brand

Clarins has unveiled a new

treatment fragrance. Called

Eau des Jardins, it combines

plant fragrances and skincare

benefits using aromatherapy and

phytotherapy techiniques. Eau

des Jardins combines 10 essential

oils and three bud extracts to

recreate the colours and scents

of fruit, flowers, leaves and

wood. It includes notes of rose,

vetiver, patchouli, cedarwood,

white musks, blackcurrant and

sparkling zests. The treatment

fragrances were launched by

Clarins in 1987 and combine

the benefits of essential oils with

natural, unscented plant extracts.

KEYWORDS: panatta sport

KEYWORD: clarins

PANATTA SPORT

The Air Machine range consists

of a total of 17 pieces of kit –

seven focusing primarily on the

upper body; five on the lower

body; two on the core and the

final two being multifunctional.

With no weight stack, making

the machine slimmer, each of

the 17 Air Machines are easy to

use, with internal mechanical

transmissions and no intertial

loads. The range of motion

(ROM) adjustment feature also

ensures that users can select a

starting position with ease. Each

machine comes with anatomical

polyurthane padding, specially

shaped handgrips and padding

on the seating area as standard.

10 Read Spa Opportunities online www.spaopportunities.com/digital

Issue No 76 87 © Cybertrek 2009 2010


For more information, or to contact any of these companies, log on to www.spa-kit.net

LET TAC ASSIST YOU

TAC has unveiled its latest version of its

Reservation Spa & Activity software. Called RA

4.0, the software has been developed in close

co-operation with usability experts and features

a fresh design with advanced user-friendliness.

The simplified administration also means

that working with Reservation Assistant is a

more intuitive process, meaning beginners can

become familiar with the systems more quickly

and user errors are greatly reduced, consequently

minimising training expenditures.

KEYWORDS: tac

FAKE BAKE TAN

Self-tan brand Fake Bake has

incorporated Vitamin D into

its range of tanning products

and treatments. Intended to

mimic the body’s natural ability

to create the vitamin through

the skin, the products now

featuring the ‘sunshine vitamin’

include the Fair Self-Tan Lotion;

the Original Self-Tan Lotion;

Airbrush Instant Self-Tan;

Mousse Instant Self-Tan; Xtreme

Darkest Self-Tanning Lotion

and New Platinum Face Self-Tan.

Each product also combines

naturally-derived tanning agents

DHA and Erythulose to help

make the tan created last longer

and look more natural.

KEYWORDS: fake bake

KEYWORD: fitness systems

FREE MOTION MACHINE

KEYWORD: orly

ORLY SUNSCREEN

Nailcare products brand ORLY

has launched a new topcoat.

Called Sunscreen for Nails, the

varnish is intended to be used as

a treatment, providing a barrier

between the nail and UV rays.

The high-shine topcoat forms a

bond to protect nail polish from

the damaging rays, which can

distort the colour of the varnish

and cause damage to the nails.

This is the latest in a range of

speciality nailcare products that

also includes base and top coats,

strengtheners, quick-dry agents

and cuticle care. All varnishes

come with ORLY’s Gripper Cap

which has an inbuilt rubber grip

for easy varnish application.

The FreeMotion EXT Dual Cable Cross

is intended to add versatility to strength

programmes. Helping clients to build their

core strength and muscle endurance, the

machine can be used to target specific

areas of the body or used with integrated

exercises that simulate real-life movements

and sports-specific actions. The multi-functional

machine is said to be able to perform

virtually any movement pattern, due to its

articulating and pivoting arms, swivelling

pulleys and extesnive cable travel.

POWERED BY

spa-kit.net

For more information, or to

contact any of these companies,

log on to www.spa-kit.net

and type the company name

under ‘keyword search’

© Cybertrek 2009 2010 Issue No 87 76 Read Spa Opportunities online www.spaopportunities.com/digital 112


contact@millenium-organisation.com

www.paris-hotspa.com

www.thehotelshow.com


news & jobs updated daily at www.spaopportunities.com

Relax is a stunning lifestyle spa offering heavenly massage, natural

beauty, gorgeous gifts and fabulous flowers in London. We now need

people with a really ‘positive’ and ‘can do’ attitude to join our team.

ESPA AT CORINTHIA LONDON

A UNIQUE OPPORTUNITY FOR EXPERIENCED SPA PROFESSIONALS

ESPA at Corinthia London, the eagerly anticipated

flagship spa of these two prestigious brands, is due

to open late 2010 and will become one of the

most high profile spas in the UK.

recruitment

Assistant Spa Manager £20k + benefits

Job requirement: Strong spa experience, including leadership,

treatments, sales. Spa booking programme & excel knowledge essential.

Receptionist/concierge role £17k + benefits

Job requirement: Spa experience, fabulous customer service skills.

Must also have superb written & spoken English

Beauticians £16,500 + benefits

Job requirement: NVQ 3, Waxing including Brazilians, Hollywoods.

2 yrs salon/spa experience

Benefits include bonus, commission, treatments & training.

Full details are on www.spaopportunties.com

Please send a CV’s and a cover letter including your starting

availability to peter@relax.org.uk

Applications welcome from non-UK residents living in the UK, but

you must have advanced written and verbal English skills.

We are looking for highly skilled, experienced

and passionate spa professionals for the following

positions:

HEAD OF SPA SALES & RESERVATIONS

HEAD THERAPIST

SENIOR THERAPISTS

AESTHETICIANS

SPA SALES & RESERVATIONISTS

We are currently looking for an experienced

THERAPIST for our contemporary Health Club.

Salary: £16,400 per annum plus commission

Location: London, United Kingdom

The One Aldwych Health Club includes a steam and sauna room, an

8,000 square foot gymnasium, 18 metre swimming pool and three

luxury treatment rooms.

The successful candidate will:










electrical treatments, anatomy and physiology, body massage and

body electrical, manicure, pedicure, waxing, tinting) this is legal



head massage, Asian massage techniques.



targets









www.onealdwych.com

FITNESS MANAGER

PERSONAL FITNESS TRAINERS

Successful candidates must be able to demonstrate

excellent skills and proven experience within a 5*

luxury environment.

We are only able to accept applications from

candidates eligible to work in the EU.

To apply please send your CV and covering letter

clearly stating your role requirements to:

espa.people@espainternational.co.uk

Interviews will be held in London in June and July 2010.

DISCOVER ESPA & CORINTHIA HOTELS AT

www.espaonline.com / www.corinthia.com

13


to advertise telephone: +44 (0)1462 471907 email: sales@spaopportunities.com

recruitment

Our Luxury Spa sits within the stunning surroundings of the award

winning Sofitel London Heathrow at Heathrow’s Terminal 5.

Our Spa offers up to the minute and indulgent facilities coupled with an

extensive choice of relaxing treatments. A spacious haven of tranquillity and

refinement will greet you at the Sofitel Spa where guests and clients can enjoy

use of our hydro suite, wide-reaching choice of treatments and also make use

of our purpose built relaxation area.

We are looking for a first class

SPA THERAPISTS

to join our established team.

Key responsibilities would include;

Undertaking consultations and treatments;

o Facials o Massage o Manicure & Pedicure

o Waxing o Body Wraps o Hot Stones

To promote the health and wellbeing benefits to clients receiving

treatment on a regular basis.

The delivery of an exceptional, luxurious client care at all times

The successful candidate will ideally have a minimum of 1 years experience

from within similar first class establishments and knowledge of all key beauty

techniques. Qualified to NVQ level 3 in Beauty Therapy or equivalent

(CIDESCO) is essential. Previous ESPA training would be a distinct advantage.

A high degree of professionalism is a must along with the ability to

communicate clearly and work on a flexible basis including weekends and

evenings. A polished appearance is absolutely essential for this role.

Competitive salary and benefits on offer for the right candidate along with a

fabulous working environment.

Please apply by email to careers@arorahotels.com

If you have not received a response within 7 days

of applying please assume that your application has

been unsuccessful.

spa opportunities

JOBS ONLINE

visit www.spaopportunities.co.uk

for more details on the following jobs

Senior Beauty/Body Therapist

Company: The Observatory Hotel Day Spa

Salary: $50k (AUD) + superannuation and retail commission

Location: Sydney, Australia

Sales Manager and Spa Trainer (FT and PT)

Company: Spa Voyage

Salary: dependent on experience

Location: Surrey, United Kingdom

Laser / Beauty Therapist

Company: Indulgence

Salary: Competitive salary

Location: Hong Kong

Trainer

Company: Molton Brown Ltd

Location: Bishop Stortford, United Kingdom

Experienced Senior Therapists

Company: The Chelsea Day Spa

Salary: good package depending on experience

Location: Chelsea, United Kingdom

Spa Therapist

Sir Christopher Wrens House Hotel & Spa are currently

recruiting for one full time or two part time beauty

therapists who are motivated, positive and enthusiastic

and able to deliver outstanding customer service to

reflect the high standards expected by our guests.

Your role and responsibilities include carrying out a range of

face and body treatments, maintaining the highest standards

of hygiene and cleanliness, achieving set targets in treatment

and retail sales and cover reception duties when required.

An NVQ level 3 or equivalent is required and qualifications

in ESPA and Jessana would be an advantage although not

essential as training would be provided.

Hours are based on a shift system including working

evenings and weekends.

ALL APPLICANTS MUST HAVE THE LEGAL RIGHT TO

WORK IN THE UK TO APPLY FOR THESE POSITIONS.

Spa Therapists

Company: Sofi tel London St James

Location: London, United Kingdom

Spa Therapist / Spa Receptionist

Company: Fredricks Hotel and Spa

Location: Maidenhead, United Kingdom

Experienced Therapist

Company: LuLu Blonde

Location: Wimbledon, United Kingdom

Therapist

Company: One Aldwych

Salary: £16,400 per annum plus commission

Location: London

UPDATED

DAILY

14

To apply please email your C.V. and covering letter

to Susan Soulsby, HR Manager at

personnel@windsor.wrensgroup.com

for more spa news and jobs updated daily

visit www.spaopportunities.co.uk


news & jobs updated daily at www.spaopportunities.com

recruitment

A NATURAL?




Assistant Manager,

Receptionists, Therapists Attendants










THE COUNTRY HOUSE HOTEL THAT REWRITES THE RULES

15


www.spaopportunities.com

Rezidor group reopens

Moscow’s Hotel Ukraina

Hospitality group Rezidor has reopened the

former Hotel Ukraina in Moscow, Russia, as the

Radisson Royal Hotel Moscow.

The 206m-tall building is one of what are

known as Josef Stalin’s ‘Seven Sisters’ (Stalinskie

Vysotki) skyscrapers, built between 1947 and

1953. Comprising a 34-story hotel building and

two 11-storey apartment blocks, it stands on

a bend in the Moscow River, across the water

from the White House Parliament building.

Following a three-year renovation, it now

offers 506 guest rooms and suites, plus 38

apartments. On the first floor is the 37,674sq

ft (3,500sq m) Royal Wellness Club spa, health

and fitness centre which features a 50m

heated indoor pool, a gym, a beauty parlour

and (500sq m) spa area with thermal baths, a

solarium, a sauna and massage rooms offering

Thai, Balinese and therapeutic massages.

Elsewhere are meeting rooms and two

conferencing and banqueting halls.

On the ground floor is a 4,305sq ft (400sq m),

1:75 scale diorama called ‘Moscow – the capital

of the USSR’, showing the historical centre of

the city and its environs in 1977, the year in

which it was created. Details: www.rezidor.com

The ‘Nurture’ room within the WATG’s futuristic care home concept

WATG’s ‘Facility of the Future’ is unveiled

US-based hotel and resort design company

WATG has unveiled its new ‘Facility of the

Future’ interior design guidelines and standards

for Golden Living – an award-winning care

home concept – in response to an emerging

senior population with a desire for high-quality,

wellness-focused recovery environments.

The facilities will emphasise short-term

recovery care and promote an active lifestyle.

Accommodation will be modelled on hotels

and spas, with a focus on personal space,

wellness and rehabilitation.

“No-one wants an extended hospital stay,”

said WATG senior designer Meagan Jacobi.

“The ‘Facility of the Future’ allows you to check

into a ‘spa resort’ that’s already considered

your rehab needs without forgetting about all

the details that make a spa resort a place we

want to be: a place to heal, to strengthen and to

rejuvenate the spirit.”

In addition to skilled nursing, an Aegis

facility will offer physical therapy and wellness

treatments to both in-house patients and the

local community. Details: www.watg.com

CONTACT BOOK CONTACT BOOK CONTACT BOOK CONTACT BOOK CONTACT BOOK CONTACT BOOK

American Massage Therapy Association (AMTA) +1 877 905 2700

Asia Pacific Spa and Wellness Coalition +1 818 789 2020

Australasian Spa Association +61 3 9387 9627

British Association of Beauty Therapy &

Cosmetology (BABTAC) +44 845 065 9000

British Hospitality Association (BHA) +44 845 880 7744

British International Spa Association (BISA) +44 1580 212954

British Resorts Association (BRA) +44 151 934 2285/2286

Comité International D’Esthétique

Et De Cosmétologie (CIDESCO) +41 44 448 2200

Complementary Medical Association +44 845 129 8434

The Day Spa Association +1 201 865 2065

European Spas Association +32 2 7332661

Federation of Holistic Therapists (FHT) +44 870 420 2022

UK Fitness Industry Association (FIA) +44 207 298 6730

Guild of Professional Beauty Therapists +44 870 000 4242

The International Federation of Aromatherapists +44 208 567 2243

International Health, Racquet and Sportsclub

Association (IHRSA) +1 617 951 0055

The International Medical Spa Association +1 201 865 2065

International Spa Association (ISPA) +1 888 651 4772

Institute of Hospitality +44 208 661 4900

Leading Spas of Canada +1 800 704 6393

New Mexico Spa Association +1 505 331 2344

New York Spa Association +1 315 359 9389

Premier Spas of Ontario +1 800 990 7702

Samui Spa Association +66 7742 08712

Spas Association of the Czech Republic +420 222 511 763

Spa Association Singapore +65 6223 1158

Spa & Wellness Association Singapore +65 6323 9235

Spa Business Association +44 1268 745 884

SpaFinder (US) +1 212 924 6800 (Europe) +44 870 121 6066

Spas Research Fellowship +44 1737 213 169

Thai Spa Association +66 (0)2665 7395

VisitBritain +44 208 563 3000

Visit spaopportunities.com or call +44 (0)1462 471912 to get listed

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