Magnolia Manor Retirement Communities

magnoliamanor.com

Magnolia Manor Retirement Communities

Magnolia Manor Retirement Communities

Annual Report 2008

January 1, 2008 - December 31, 2008


The Magnolia Manor Connection

At Magnolia Manor, we don’t just work in the communities we serve, we are

active participants. We live here. We raise our children here. We work hard to

improve life for all citizens.

As a team, we have the power to make our communities exciting and vibrant

places to live and work. That’s why we are committed to developing programs and

services that support and serve our communities in the best ways possible.

Our Core Values are connected to our residents, employees and the community.

Through programs and relationships, our story is communicated to bring us closer

to those we serve. These values are the philosophies and beliefs shared by every

member of the Magnolia Manor family. CARE requires all employees, potential

employees, volunteers, policies, and procedures to align with the corporate values and

beliefs to ensure our residents are provided the best possible care.

C

A

R

E

Care Values

ommunity

W e support our internal and external communities.

ccountability

W e are responsible to our residents, team and communities.

espect

W e value our residents, team and our communities.

xcellence

W e pursue quality services on all levels.

Our Mission

To provide, as a ministry of the United

Methodist Church, a variety of quality

retirement communities throughout South

Georgia.

Our Vision

To be a leading provider of retirement living

opportunities, bring the best resources

of staff, facilities, programs and Christian

compassion to focus on meeting the needs

of our residents and their families.

Our Commitment

As an extension of The United Methodist

Church, we are committed to the highest

values of the Christian faith in all of our

work and ministry.

Motto

"The resident first because I CARE".

Our motto expresses our aims, ideals, and

guiding principles.


Inside

Our History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Message from Our President and CEO . . . . . . . . . . . . . . . . . . . . . . 5

Our Board of Trustees and Executive Leadership . . . . . . . . . . . . . . . . .6

Church Relations and Development . . . . . . . . . . . . . . . . . . . . . . . . . . 10

League of the Good Samaritan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Finance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Campus Expansions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Quality and Innovation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Volunteerism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Physical Therapy and Rehabilitation . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Specialized Dementia Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Optimizing Our Website. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Renaissance Living Initiatives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Campus Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Resident first because I care


Connecting with our Friends, Advocates, a

Our History

In the late 1950s, the South Georgia Conference of the United

Methodist Church commissioned an internal study on the needs of the

elderly in South Georgia. The study identified the need for safe,

secure housing along with long-term care for the elderly. Magnolia

Manor evolved from the South Georgia Methodists’ commitment to

establish a ministry to address these needs. That ministry expands

across denominations and geographical boundaries, embracing residents

from all walks of life.

Kate Witte, a long-time resident of Americus, also believed in

the idea of a home for the aging. When she passed away in 1947, her

bequest of 392 acres specifically designated to provide a home for the

elderly. A group of Americus citizens honored her request and formed

the Rock of Ages Foundation to operate a home. In 1959, the Rock

of Ages Foundation deeded the land to the South Georgia Methodist

Home for the Aging, Inc., known from its inception as Magnolia

Manor.

Opening its doors in 1963, Magnolia Manor soon became recognized

as a leader in secure retirement living. First, the Retirement

Center provided assisted living care and soon after the Nursing Center

provided skilled nursing care. Over the next forty years, additions to

the Americus campus included the Martha McDonald Moore

Memorial Chapel, fifty Garden Apartments, six Ministerial Cottages,

twenty-two Villas, twenty Edgewood Apartments, eight Lake

Cottages, the Mattie H. Marshall Alzheimer’s Center, the Thomas O.

Marshall Jr. Administration Center within the Pitts Building and a

stand-alone laundry to meet the growing needs of the Americus community.

In 1983, Magnolia Manor expanded its ministry from

Americus to Macon, Georgia with the addition of 120 one- and twobedroom

apartments for the low-income elderly. In 1996, expansion

began in Macon with sixteen villas. Later twenty-four Supportive

Housing apartments and a Resident Life Center were added and, in

2009, twenty-four Assisted Living apartments were added.

Magnolia Manor’s ministry grew over the years with locations

in Richmond Hill, Moultrie, St. Marys, Buena Vista, St. Simons

Island, and most recently Columbus, Georgia. Over the last four

decades thousands of South Georgians have called Magnolia Manor

“Home”. Every day the organization’s eight campuses meet the needs

of more than 1,800 individuals in the areas of independent living,

assisted living, catered living, skilled nursing care, Alzheimer’s and

specialized dementia care. Magnolia Manor’s family includes over

1,400 employees dedicated to this United Methodist Ministry for

Older Adults.

4


and Supporters

DearFriends,

Magnolia Manor Retirement Communities announced the

reorganization of its corporate structure effective February 18,

2008. The primary purpose for reorganization is to align structure

to the basic business strategy. "This reorganization will enhance

Magnolia Manor's ability to pursue the strategies that have been

instrumental to its growth and success in the past. These strategies

include providing strong leadership for its employees with

advanced resources available to provide the highest quality of

care." With eight campuses offering multiple levels of care,

Magnolia Manor, a United Methodist Ministry for Older Adults,

considers itself an innovator in the industry with Signature

Programs such as the Renaissance Living Initiative, Spiritual

Care, and Wellness.

Magnolia Manor's corporate restructure began with the

promotion of Hill Fort to Senior Vice President for Operations.

Hill Fort oversees operations for each of the eight Magnolia

Manor campuses in South Georgia. Mr. Fort served as

Administrator of the Americus Nursing Center for nearly four

years and has demonstrated strong leadership ability, an exceptional

work ethic and passion for providing high quality of care, all

of which are essential to the success of the Operations position.

Mark R. Todd, President & CEO, also promoted three Vice

Presidents: Jerry Vick, VP for Finance, Robert Beckum, VP for

Church Relations and Development, and Diane Wade, VP for

Marketing, to serve as Senior Vice President for their departments.

Additionally, three Assistant Vice Presidents received promo

tions. Jim Griffith will now serve as

Vice President for Information

Systems, Sammy Bledsoe will serve as

Vice President for Physical Plants, and

Daron Butler will serve as Vice

President for Community Relations.

In this newly created position,

Mr. Butler will be responsible for community

affairs both internally and

externally. The position ensures

Magnolia Manor's presence in its communities

and will fully implement

Servant Leadership into its corporate culture. With twelve years of

experience in the Human Resources department, a strong understanding

of employee relations, and his contribution to the development

of the Servant Leadership Initiative, Daron Butler, AVP for

Human Resources, was selected to serve in this position.

In an industry where growth and development are both crucial

parts of success, I am confident this restructure will benefit

both residents and employees. Each of those receiving promotions

share Magnolia Manor's vision to be a leading provider of retirement

living opportunities, to bring the best resources of staff, facilities,

programs and Christian compassion to focus on meeting the

needs of its residents and their families.

Mark R. Todd

President & CEO

5


Connecting with our Leaders

Magnolia Manor prides itself on selecting leaders who follow

the Servant Leadership philosophy. Servant Leadership is

not only a philosophy endorsed by Magnolia Manor, it is

practiced. With Servant Leadership....we are better able to

retain caring, compassionate employees who take pride in

their work and, in return, offers higher quality of care to our

residents.

Magnolia Manor

Board of Trustees

Executive Leadership

Mark Todd,

President and CEO

Has been a strategic leader with Magnolia Manor for 23 years. Through his

vision, Magnolia Manor has endorsed Servant Leadership, developed the

Renaissance Living Initiative, and executed multiple expansions.

Hill Fort,

Sr. Vice President for Operations

Mr. Cecil D. Abarr

Mr. Jeffrey B. Barker

Dr. Connie Blanchard

Dr. Hal N. Brady, III

Mr. Jimmie Buchanan

Mr. John P. Gill

Mr. Kermit Griner

Mrs. Ann L. Harris

Mr. Mark D. Johnson

Mrs. Eloise R. Paschal

Hon. J. Taylor Phillips

Mrs. Betty D. Pope

Mr. Robert Reinhardt

Mr. J. Blake Sullivan

Mrs. Edie S. Vinson

Mr. George Youmans

Mr. Wayne Johnson

6

Ex Officio Trustees

Rev. Don Adams

Dr. Brad Brady

Rev. Marcia J. Cochran

Rev. Ronnie Cullpepper

Dr. Hugh L. Davis

Rev. Marshall Howell

Bishop B. Michael Watson

Rev. Ronnie Wills

Emeritus Trustees

Rev. J. William Dupree

Mr. Will Peterson

Mr. J. Hinton Reeves

Dr. A. Jason Shirah

Dr. Henry King Stanford*

Dr. James T. Trice, Jr.

*deceased

A licensed nursing home administrator in Georgia, Mr. Fort has more than

15 years experience in the nursing home industry. His innovation and

knowledge has brought state-of-the-art programs to our nursing centers,

which, in turn, has increased our efficiency, effectiveness and level of care.

Finance

Jerry Vick,

Sr. Vice President of Finance and CFO

More than a dozen employees make up the Corporate Finance Team

at Magnolia Manor. The Finance Team is committed to helping

Magnolia Manor remain financially strong. Last year’s addition of a

Purchasing Manager enabled Magnolia Manor to begin working on a

group purchasing project with vendors in order to reduce the costs of

office, nursing, and other supplies throughout each of our eight campuses.


Church Relations and Development

Robert Beckum,

Sr. Vice President for Church Relations and

Development

The Church Relations Department has a two-fold

mission. First is providing broad based spiritual care

for our residents and staff. Currently there are six

United Methodist Ministers, appointed to serve as chaplains at

Magnolia Manor, led by the Assisted Vice President for Spiritual

Care. These chaplains offer pastoral care, support group care, services

of worship and Bible study and many other spiritual growth

opportunities on all campuses. In addition, our chaplains coordinate

the volunteer involvement of community clergy and their various

faith communities.

Second, the staff from the Department of Church Relations interprets

the ministry of Magnolia Manor and advocates for the needs

of senior adults in communities and churches across South Georgia.

Church Relations also touts a Speaker’s Bureau which offers a wide

array of older adult topics for speaking to churches, civic and community

organizations concerning the ministry of Magnolia Manor

and the needs of senior adults.

While the Church Relations Department offers and oversees spriritual

care, the Development Department coordinates Magnolia

Manor’s charitable support programs, capital endeavors, gifts to

campus programs, and the League of the Good Samaritan. This

team coordinates fundraisers such as golf tournaments,

Homecoming, and organized walks.

Operations Support and

Clinical Services

Sammy Bledsoe,

Vice President for Physical Plants

Physical Plants oversees all maintenance, renovations,

and expansions for the eight campuses. This

department has overseen two expansions this year:

the St. Marys Assisted Living Project and the

Macon Assisted Living Project.

Barbara Mitchell,

Vice President for Clinical Services

Clinical Services collaborates with and leads nursing

staff on each campus to ensure regulatory guidelines

are being met while increasing quality indicators

and resulting in good quality resident care programs.

7


Connecting with our Leaders

8

Information Technology

Jim Griffith,

Vice President for Information Systems

The Information Technology Department challenges

itself each day to increase the effectiveness and efficiency

of existing systems throughout the Corporate

office and our eight campuses.

The team supports 12 servers located on 2 campuses

and is responsible for all hardware and software

updates as well as daily, weekly, and monthly backups.

Additionally, the IT team provides support for

operating systems ranging from Windows XP and

Windows 2000 to modernized software such as

Windows Vista.

The IT team also collaborates

with the clinical, human

resources, and financial

departments to maintain,

support and update American

Healthtech clinical and financial

software as well as time

and attendance software.

Community Relations

Daron Butler,

Vice President for Community Relations

Community Relations connects Magnolia Manor and its core values to our

residents, employees, and the community at large. We believe if we

actively live our corporate values we will, in turn, communicate the spirit

of our brand. Through programs and relationships, our story is communicated

to bring us closer to those we serve. Under the direction of this

department, we are committed to building communities through supporting

organizations, projects, and events whose shared goal is to improve

the lives of individuals from all walks of life.

Human Resources

Cathy Tulley,

Assistant Vice President for Human Resources

Welcome to

Magnolia Manor

The Human Resource team balances employee

expectations with organizational expectations to

Your Employee Manual

achieve stability while increasing performance. By

Magnolia Manor Employee Manual

creating this balance, the HR team is able to recruit

Revised 01/07

competent, skilled employees while retaining those

who share our vision. The HR team is also responsible for performance

management, compensation, employee benefits, employment laws, worker’s

compensation, employee handbooks and unemployment insurance.

The visibility of this department allows it to act as the liaison between

employees and leaders, thus enhancing morale and productivity.


Marketing and Communications

Diane Wade

Sr. Vice President for Marketing

The Marketing Department delivers expertise in media, publications, promotions,

public relations, and advertising directly to each of our eight campuses. This

department is responsible for developing individualized marketing strategies as

well as creating advertisements, direct mail pieces, and proposals. Along with

each campus Administrator and Admissions Director, the Marketing Department

is able to execute each of those strategies, in return generating public interest in

our services for older adults.

This department also assists with planning events such as Health Fairs, Open

House, Christmas Teas, Art Shows and Green Day Celebrations. The Marketing

Department also acts as the main printing source for direct mail, brochures and

other marketing materials, annual reports, and employee newsletters and for the

past several years has published the donor newsletter.

The success of our organization is attributed to developing and maintaining relationships

with our residents, employees, spiritual leaders, vendors, and our community.

As a best practice, the Marketing Department monitors and tracks this

success through REPS, while measuring the outcomes of events, advertisements

and other campaigns. While our marketing philosophy is to focus on the customer,

we also value good communication, creativity, branding, and attracting

and retaining residents in our communities.

Donor Newsletter

Invitation

website

news article

9


Church Relations and Development

Martha Moore Chapel

Americus campus

he Church Relations

Department focuses on two

very important missions of Magnolia Manor: spiritual care and older

adult advocacy. First and foremost, Magnolia Manor believes spiritual

care is the center of all we do. As an extension ministry for the United

Methodist Church, Magnolia Manor upholds the vision of the South

Georgia Annual Conference says, “God envisions faithful, fruitful, and

bold congregations and ministries passionately growing mature disciples

of Jesus Christ who are living vessels of the Holy Spirit’s desire

John R. Batts Golf Challenge

Annual

Conference

10

T

T

he Development Department

continues to grow each year as

Magnolia Manor strives to build

new relationships with potential

donors. Annual fundraisers and golf

tournaments, consecration

ceremonies,

grants, and donations

are all led by

the Development

team. One of the

most important

responsibilities of

and miraculous power to redeem every soul and circumstance.”

Magnolia Manor is committed to strengthening our connection with the

mission of the church and redeeming the souls and circumstances of

older adults.

The Church Relations Department is blessed with three full-time

chaplains and three part-time chaplains who together serve a resident

population of 1,800 as well as residents’ families and nearly 1,400 staff

members. Our chaplains provide broad based spiritual care for our residents

and staff and offer pastoral care, support group care, services of

this department is to strengthen relationships with existing

donors and foundations. By calling on donors to

support upcoming projects, expansions such the new

assisted living wing in Macon and the assisted living

wing and wellness center at St. Marys are made possible.

In addition to building relationships and planning

events and fundraisers, this department serves as the

data processing center for League of the Good

Samaritan donations and support services for Church

Relations. The Development team also provides extensive

research for grants, attends Advisory Board meetings,

and produces communications pertaining to

donors and spiritual care.

worship and Bible study

on all campuses. In ad

involvement of commun

In advocating for the

Department will also se

ty organization, or loca

Alzheimer’s disease, ca

League of the Good Sa

Thomas O.

Award


Americus Buena Vista Columbus Ideal Macon Moultrie Richmond Hill St. Marys St. Simons

study and many other spiritual growth opportunities

In addition, our chaplains coordinate the volunteer

munity clergy and their various faith communities.

or the needs of Senior Adults, the Church Relations

so send speakers to your church, civic or communir

local club. Our speakers offer topics such as

se, caregiving, senior health and wellness, and the

d Samaritan.

s O. Marshall

Mother’s Day

Offering

Magnolia Manor

A United Methodist Ministry for Older Adults

Support The League of the Good Samaritan

Her touch warmed you when you were sick...

Her smile chased away your fears...

Her laughter filled your heart...

Give a gift as precious as a Mother’s love

Magnolia

Manor

www.magnoliamanor.com

T

League of the Good Samaritan

he League of the Good Samaritan is one of

the charitable funds of Magnolia Manor, the

older adult ministry of the South Georgia

Conference of the United Methodist Church.

The League exists because Magnolia Manor’s

founders promised that “no one, having chosen

to come to Magnolia Manor, would ever have

to leave due to an inability to pay for care.”

Despite the best of plans, sometimes money

runs low and care costs increase. Instead of

retirement being a reward for years of service

to family, employer and community, it can be a

troubling time.

At these times, the League of the Good

Samaritan steps in to help. Residents are asked

to pay all they can, keeping a small reserve for

personal spending. Government monies are

sought. The difference is paid with League

dollars.

Nearly 100 percent of the League funding

comes from individuals like you — Good

Samaritans who care about South Georgia’s

older adults, people who want seniors to have

the care they need, in a comfortable,

secure environment filled with Christian values

and close friends.

Shortfalls in the money raised by the League

of the Good Samaritan must be drawn from

Magnolia Manor’s operating budget, diverting

funds from other critical programs and projects.

Older adults rely on your generosity to have

the care they need to live fully, securely, and

joyfully. On average, a single person drawing

from the League requires $990 a month.

League Support

11


Finance

12

To the Board of Trustees:

We have audited the accompanying combined balance sheets of Magnolia Manor,

Inc. and its combined affiliates as of June 30, 2008 and 2007, and the related combined statements

of operations, changes in net assets and cash flows for the years then ended. These

financial statements are the responsibility of Magnolia Manor, Inc.’s management. Our responsibility

is to express an opinion on these financial statements based on our audits.

We conducted our audits in accordance with auditing standards generally accepted

in the United States of Americus and the standards applicable to financial audits contained in

Government Auditing Standards, issued by the Comptroller General of the United States.

Those standards require that we plan and perform the audit to obtain reasonable assurance

about whether the financial statements are free of material misstatement. An audit includes

examining, on a test basis, evidence supporting the amounts and disclosures in the financial

statements. An audit also includes assessing the accounting principles used and significant

estimates made by management, as well as evaluating the overall financial statement presentation.

We believe that our audits provide a reasonable basis for our opinion.

In our opinion, the combined financial statements referred to above present fairly, in

all material respects, the financial position of Magnolia Manor, Inc. and its combined affiliates

as of June 30, 2007 and 2006, and the changes in their net assets and their cash flows for the

years then ended in conformity with accounting principles generally accepted in the United

States of America.

In accordance with Government Auditing Standards, we have also issued our report

dated November 19, 2008, on our consideration of Magnolia Manor, Inc.’s internal control over

financial reporting and our test of it’s compliance with certain provisions of laws, regulations,

contracts, and grant agreements and other matters. The purpose of that report is to describe

the scope of our testing of internal control over financial reporting and compliance and the result

for that testing, and not to provide an opinion on the internal control over financial reporting or

on compliance. That report is an integral part of an audit performed in accordance with

Government Auditing Standards and should be considered in assessing the results of our audit.

Our audits were conducted for the purpose of forming an opinion on the basic financial

statements taken as a whole. The accompanying supplementary information is presented

for purpose of additional analysis and is not a required part of the basic financial statements of

Magnolia Manor, Inc. and its combined affiliates. The accompanying Schedule of Expenditures

of Federal Awards is presented for purposes of additional analysis as required by U.S. Office

of Management and Budget (OMB) Circular A-133, Audits of States, Local Governments, and

Nonprofit Organizations, and is also not a required part of the basic financial statements. Such

information has been subjected to the auditing procedures applied in the audit of the basic

financial statements and, in our opinion, is fairly stated, in all material respects, in relation to the

basic financial statements taken as a whole.

Statements of Financial Position as of June 30, 2008

Assets

Current Assets

Assets Limited as to Use

Investments and Other Assets

Restricted Assets

Net Property and Equipment

Total Assets

Liabilities and Net Assets

Current Liabilities

Long-Term Liabilities

Other Liabilities

Total Liabilities

Net Assets

Equity, Captive Insurance Company

Total Liabilities and Net Assets

Combined Statement of Operations

Total Unrestricted Revenues

Expenses:

Routine Services

Dietary Services

General Services

Administrative Services

Provision for Bad Debt

Interest

Insurance Underwriting Expenses

Property and Related Expenses

Depreciation and Amortization

Total Expenses

Operating Loss

Investment Income

Net Assets Released from Restriction

Change in Unrealized Gains

Increase (Decrease) in Unrestricted Net Assets

$9,217,897

1,640,226

9,827,829

3,610,597

50,435,935

$74,732,484

$12,352,878

45,298,733

101,943

$57,753,554

16,857,560

121,370

$74,732,484

$61,602,694

28,483,844

7,200,008

9,348,098

10,079,262

1,019,546

3,139,102

158,964

2,140,553

3,120,069

64,689,446

(3,086,752)

927,739

2,079,703

(866,702)

($946,012)


St. Marys Campus Expansion

T

he expansion on the St. Marys

campus brings 12 new assisted living

apartments, a wellness center, a therapy

pool, beauty parlor, an addition to the dining

room and and a designated area for

activities.

The new Wellness Center offers

state-of-the-art, senior friendly equipment

including natilus machines and treadmills.

The therapy pool will be beneficial to those

who suffer mobility challenges as well as

chronic arthritis. The addition of the

Activity Room will allow residents to enjoy

more elements of Magnolia Manor’s signature

program, the Renaissance Living

Initiative.

The Consecration Ceremony was

held on October 28, 2008 commemorating

the expansion of services on the St. Mary’s

campus. Magnolia Manor Chairman of the

Board James Buchanan welcomed residents,

supporters, board members, and

employees to this historic event. Later special

guest Bishop James R. King of the

South Georgia Episcopal Area of the

United Methodist Church delivered the Acts

Campus Expansions

of Dedication followed with the Blessing by

the Reverend Marcia Cochran.

Bishop James R.

King of the

South Georgia

Episcopal Area

of the United

Methodist

Church delivers

the Acts of

Dedication.

In attendance,

Magnolia

Manor Board

of Trustee

Eloise Paschal

and husband

Willie.

13


Quality and Innovation

C

R

ommunity

elations is one of the newest programs offered at Magnolia

Manor. Our main goal is to ensure we are connected to our communities, including being

engaged in our very own retirement communities. Because charity should begin at home, we are

actively implementing new initiatives such as Corporate Wellness, Employee Recognition and

Employee Assistance. We are also revamping our corporate culture by adding and enhancing

programs such as Servant Leadership, Employee Volunteerism, and our Green Workplace

Initiative.

We recognize the importance of establishing and maintaining strong relationships with the communities

in which we operate. We also believe that, as a corporate citizen, we have an obligation

to respond to the social needs in our communities. Our community activities are local in scope

but consistently relates with organizations and projects that address the health and social concerns

of our communities and especially the needs of our present and future consumer base. By

targeting our support in this way, we're able to make the most of the resources we have and, in

turn, have a greater impact on our communities.

Magnolia Manor

Servant Leadership

Servant leaders lead from the heart and

believe their job is to empower others to

grow personally, spiritually and professionally

and are able to create a sense of

shared responsibility where all employees

feel they are an integral part of the organization.

Characteristics of Servant Leaders

Patience—The ability to show self-control

in a difficult or stressful situation.

Kindness—Giving attention, appreciation,

and encouragement. Showing gestures

of kindness, compassion, and consideration

when engaged in active listening.

Humility—Being authentic, modest and

unassuming. It is not thinking less of

yourself, it’s thinking about yourself less.

Respectfulness—Being courteous,

polite, considerate, civil and reverent to

others.

Selflessness—Meeting the needs of others

by being gracious, thoughtful and

self-sacrificing.

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M M P

agnolia anor harmacy began as a partnership between

Magnolia Manor and Elder Care Pharmacy. This creative partnership provides the highest

quality of pharmacy care to all Magnolia Manor Nursing Center residents as well as

allows Magnolia Manor to reorganize and consolidate all pharmacy services throughout

the organization. Unique services such as On-site Medication Administration Training,

Consulting Pharmacists Review and Emergency Delivery Service delivering medications

in emergency situations 24 hours-a-day, 365 days-a-year allows our residents to

receive the highest level of pharmacy care available. This new service also shows our

values of the importance of providing a continuum of care for residents by utilizing innovative techniques and high quality

standards.


T

Volunteerism

he Magnolia Manor Volunteer Program is designed to unite the stimulus

of friendship with resident activities. Simply put, a Magnolia Manor volunteer

assists the staff in making life meaningful.

When choosing a volunteer, Magnolia Manor evaluates the applicant's

fondness for people and their genuine respect for others. Additionally, our program

measures capabilities, interest, willingness, dependability, and awareness of

the needs of others. Our program emphasizes the importance of person to person

relationships. Our staff mentors volunteers on listening, displaying patience,

encouraging residents to talk about how they feel, respecting resident's rights and

religious activities, demonstrating teamwork, and following policy.

As a United Methodist Ministry for Older Adults, the community understands

the importance of providing an exceptional level of care while surrounding

residents with a loving, Christian environment. Volunteers are also attracted to our

Renaissance Living Initiative, which offers health and wellness, arts and culture,

and spiritual care and growth.

Whether our volunteers are assisting residents with diminished eyesight, hosting birthday parties, offering pet therapy, singing in

gospel groups, assisting residents with Renaissance activities or providing comfort to those who are without family, it is certain they know

our residents deserve the best quality of life possible.

Pictured above is Columbus volunteer Bob Huff, who received the Volunteer of the Year Award from the Georgia Nursing Home

Association. Pictured to the far left is Ruth Jones receiving the Volunteer of the Year Award from the Georgia Association of Homes and

Services for the Aging. Pictured to the near left is a

group of volunteers at Magnolia Manor of Marion

County. Marion County Auxiliary and other volunteers

continue to be instrumental in increasing daily

social interaction with residents, teaching Sunday

School each week, raising money to help purchase a

generator, and coordinating events to raise money to

build the gardens, a chapel, a gazebo and much more.

15


Physical Therapy & Rehabilitation

Q

uality of life is an important factor in determining which

nursing center is best for your loved one. There are so

many factors to take into consideration, it is sometimes difficult

to distinguish which center is the best fit for the needs

of your loved one. However, many believe one of the most

important services a nursing center can offer is physical

therapy.

Physical Therapy is a needed service in nursing

homes since nursing home residents tend to be more weak

and fragile than older adults living independently.

According to the New England Journal of Medicine, falls are

a major determinant of functional decline and nursing

home placement. Often times, falls result in fractures in

older adults. For nursing centers such as Magnolia Manor

of St. Simons Island, physical therapy

plays an important role in

older adults regaining balance

and stability after a fall. In fact,

often times older adults are discharged

back to their home once

physical therapy has been

reestablished. This was the case

for Mr. David Richmond, pictured

to the left. Mr. Richmond was discharged

to his home after he

completed his physical therapy

plan of care.

One of the first goals for the

Aegis Therapies, our local on-site therapy service, and the

Physical Therapy Department at Magnolia Manor on St.

Simons Island is to develop

a plan of care that will

result in outcomes such as

reduced pain, restored

function, and improvement

in the ability to move.

Through exercise, training

and massage, residents are

able to experience positive

outcomes.

Since lack of physical

therapy and living a

sedentary lifestyle can

increase the risk of falls,

Physical Therapists

encourage residents to

exercise and continue living

actively within the

nursing center itself. By doing so, residents may be able to

maintain balance, stability and range of motion; all of which

prevents falls.

Along with the St. Simons Island campus, the

Americus Nursing Center and Columbus East Nursing

Center both provide strong rehabilitative programs on -

site. With the goals of wellness and well-being, all of our

nursing centers serve many individuals with a variety of

needs. However, with our therapy services at our three

rehabilitative centers, we offer the right amount of assistanc

eto obtain healing and independence.

16


Specialized Dementia Care

Mattie H. Marshall Center

and Columbus West

A

s a personal care home, Mattie H. Marshall Center provides specialized

dementia care in state-of-the-art accommodations. From the

physical design of the interior and exterior spaces to the in-home

assessment performed prior to admission, the Mattie H. Marshall Center

differs from other dementia-care providers. With dementia-specific programs

and quality care provided by caring staff, each individual receives

the specialized attention they deserve.

As a skilled nursing center, Columbus West offers specialized

dementia care with a skilled nursing staff to complete the continuum of

care on our Columbus campus. As well, nursing assistants provide

hygiene care and assist with other activities of daily living.

As Alzheimer's progresses, both centers offer support in the form

of education and pastoral counseling through our trained staff and family

support groups. As resident needs increase, families experience the

peace of mind knowing it is not necessary to move to another community.

We offer a continuum of care through all phases of Alzheimer's and

other dementia-related diseases.

Additionally, the Mattie H. Marshall Center and Columbus West

offers a variety of activities as a part of our signature program, the

Renaissance Living Initiative. With this program, dementia and

alzheimer’s residents are able to embrace their own creativity through

writing and arts, while producing canvas paintings of their own.

Mattie H. Marshall Center

Americus, Georgia

Magnolia Manor West

Columbus, Georgia

17


Optimizing Our Website

T

he addition of a marketing department two years ago

enabled Magnolia Manor to focus on projects important in

communicating our services to the public. One of the first

goals established for the marketing department was to launch

an optimized website. The website offers education on the

services provided by Magnolia Manor as well as delivers upto-date

career opportunities for experienced job seekers.

After months of dedicated planning and designing, the

Magnolia Manor website has been launched.

The new website not only provides information on our

retirement services and career opportunities, it also showcases

many of our signature programs such as Spiritual Care,

Renaissance Living, and the League of the Good Samaritan.

All of these help make Magnolia Manor unique in the health

care industry.

Viewers will also find opportunities to donate online in the

‘Giving’ section of the website, adding convenience for current

and future donors. In addition, the ‘Giving’ section offers

information on the several different charitable opportunities

such as the League of the Good Samaritan, Gifts to Benefit

Programs, and Restricted and Unrestricted Donations.

Employees, residents, donors and prospective residents

will enjoy the contents of the ‘Happenings’ page, which

bridges the gap between corporate projects and campus

news. You will also find upcoming campus events such as

health fairs, festivals, and art shows listed on this page.

Other features of the website include a ‘Contact Us’ page.

This page offers contact

information such

as address, phone

number and email

addresses for an array

of topics ranging from

volunteering to campus

information and

from ministry information

to requesting a

speaker for your

church or organization.

This page allows viewers

to immediately contact the appropriate department with

ease.

Maintaining an effective website is quite challenging for

many companies since it requires focus and committment;

however, Magnolia Manor employees from all capacities

have offered suggestions and recommendations to contribute

to an accurate and effective website. Magnolia Manor attributes

this team approach to its Servant Leadership philosophy

in which employees have a sense of shared responsibility in

being an integral part of our organization. With over 77% of

the adult population using the internet for information, education

and shopping, Magnolia Manor is committed to ensuring

www.magnoliamanor.com will remain efficient and effective.

18

www.magnoliamanor.com


Renaissance Living Initiatives

R

enaissance is French for “rebirth”. While it is the term

describing a particular period of history, renaissance is used

to describe any period of time when there is an exciting new

engagement of purpose, creativity, meaning and vitality. This

aptly describes the quality of life Magnolia Manor seeks to

offer older adults during their retirement years.

Arts & Culture

Doing something creative is good for the overall health of

older adults. Studies indicate seniors who are actively creative

suffer less from depression, make three fewer doctor

visits per year and take an average of two fewer medications

than their less active counterparts.

Magnolia Manor’s program of Renaissance Living embraces

creativity through music, poetry, painting, writing, story telling

and other fine arts. In addition, we offer opportunities such as

foreign language classes, personal computer training, horticulture

classes, reading groups and Elderhostel experiences.

Spiritual Care & Growth

Ministers, appointed to serve as

chaplains, are led by Reverend

Dennis Stalvey. These chaplains

offer pastoral care, support group

care, services of worship and Bible

study and many other spiritual

growth opportunities on all campuses.

In addition, our chaplains

coordinate the volunteer involvement

of community clergy and

their various faith communities.

Health & Wellness

The Clarke W. Duncan Wellness

Center on the Americus Campus

greatly benefits Magnolia Manor

residents, as well as older adults

throughout the community.

Wellness centers and fitness programs

on other campuses keep all

Magnolia Manor residents looking

and feeling young and energetic!

19


Magnolia Manor

Angela Rose, Administrator (Nursing Center)

Jane House, Administrator (Retirement Center)

2001 South Lee Street

Americus, GA 31709

(229) 924-9352

Magnolia Manor of Columbus

Mike Goyne, Campus Administrator

Tracy Johns, Administrator (West)

Joyce Roberts, Administrator (Assisted Living)

P.O. Box 9696

Columbus, GA 31908

2010 Warm Springs Road

Columbus, GA 31904

(706) 324-0387

Magnolia Manor of Macon

Lynn Leacroy, Administrator

200 Pierce Avenue

Macon, GA 31204

(478) 743-0178

Magnolia Manor on the Coast

Rich DeLong, Administrator

141 Timber Trail

Richmond Hill, GA 31324

(912) 756-4300

Magnolia Manor of Marion County

Barbara Mitchell, Administrator

P.O. Box 197

349 Geneva Road

Buena Vista, GA 31803

(229) 649-2331

Magnolia Manor South

Teresa Newell, Administrator

3011 Veterans Parkway

Moultrie, GA 31788

(229) 985-0265

Magnolia Manor of St. Marys

Dianne Feine, Administrator

4695 Charlie Smith, Sr. Hwy.

St. Marys, GA 31558

(912) 673-7713

Magnolia Manor of St. Simons

Myra Hocutt, Campus Administrator

2255 Frederica Road

St. Simons Island, GA 31522

(912) 638-9988

Shirley Rash, Assistant Administrator

100 Heritage Drive

St. Simons Island, GA 31522

(912) 638-3844

Magnolia Manor proudly serves older adults in communities throughout South Georgia. Our eight locations provide

various levels of care including Independent Living, Assisted Living, Catered Care, Skilled Nursing and specialized

Dementia Care.

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