Teaming and Collaboration as a Quality Strategy - American Society ...

Recognized As The Preeminent Aerospace Quality Conference with Special Emphasis on Safety
14th Annual
Strategies for future success:
Teaming and Collaboration
as a Quality Strategy
Conference on Quality in the
Space and Defense Industries 2006
Cape Canaveral, Florida
March 20-21, 2006
www.asq.org/asd

Strategies for future success:
Teaming and Collaboration
as a Quality Strategy
14th Annual
Conference on Quality in the
Space and Defense Industries 2006
March 20-21, 2006
Radisson Resort at the Port
8701 Astronaut Blvd.
Cape Canaveral, Florida
(800) 333-3333
or (321) 784-0000
Register at:
www.asq.org/asd
Conference topics include:
- Business Strategies - Collaborations
- Nadcap
- IAQG/AAQG
- GIDEP / Space Forum
- Quality Assurance and Safety Strategies
- Quality’s Role in the Early Program Life-Cycle Phase
- Quality Tools
- Crew Exploration Vehicle (CEV) Safety
- Aviation Critical Safety Items (CSI)
- Skills for Tomorrow
- Leadership Development
- Quality Principles and Tools
- Quality Skills
- Body of Knowledge
- Special Topics
- NASA Initiatives
- Missile Defense Agency (MDA) Supplier Chain Issues
- Baldrige
Registration Fee:
- Non-Members - $550
- ASQ/Aviation Space
& Defense (ASD) Members - $495
- Exhibitors - $895 (includes conference)
Recertification Credits from ASQ
Attendance at the CQSDI may be applicable to
recertification from the American Society for
Quality. If you have questions about
recertification credits, please call ASQ at
(800) 248-1946 or (414) 272-8575.
Sponsored by the Aviation/Space
and Defense Division of ASQ
Supported by the National Aeronautics
and Space Administration, the Department
of Defense, Defense Contract Management
Agency and Region 15, American
Society for Quality
If you work with a company that is involved in the space and defense
industry, this conference will be your most important and rewarding
professional experience for 2006!
The conference will include keynote and featured speakers, panel
presentations, and in-depth concurrent breakouts. Government and
industry leaders will discuss the latest policies and practices that will
directly affect your organization.

2006 Committee
Joyce Abbey, SAIC
Program Agenda
Melinda Bayer, DCMA Liaison to Johnson Space Center
Col. Jeffrey Brand, DCMA NASA Product Group
Willie Campbell, Marshall Space Flight Center
Dick Castille, United Space Alliance
Harrel “Buck” Crenshaw, Jet Propulsion Laboratory
Sunday, March 19, 2006
3:00-5:00pm
Early Registration / Exhibitor Setup
Michael Dreikorn (Division Chair), The IPL Group, LLC
Jason Elwood, Raytheon
Amanda Goodson, Raytheon
Michael Greenfield, Northrop Grumman
Debra Harrison, DCMA
Donna Herring, United Space Alliance
Brian Hughitt, NASA Headquarters
Shelley Klopfenstein, Bell Helicopter Textron
Theodore Krawczyk, Manufacturing Engineering
Lyn LeCompte, SAIC
Arvin Llamzon, Jet Propulsion Laboratory
Jay Mandelbaum, Institute for Defense Analysis
Diane Meyer, Army Materiel Command
Frank Morris, Pratt and Whitney Rocketdyne
Kien Nguyen, Jet Propulsion Laboratory
Monday, March 20, 2006
7:00-8:00am Registration / Continental Breakfast
7:00-5:00pm Exhibits
8:00-8:15am Opening Remarks
8:15-8:45am Keynote Address: Session 1
8:45-9:15am Featured Speaker: Session 1
9:15-9:35am Break
9:35-10:35am Panel: Session 1
10:50-12:20pm Concurrent Breakouts: Session 1
12:20-1:25pm Lunch
1:25-1:30pm Introduction of Session 2
1:30-2:00pm Luncheon Keynote Address: Session 2
2:15-2:45pm Featured Speaker: Session 2
2:45-3:00pm Break
3:00-5:00pm Panel: Session 2
Thuy Nguyen-Onstott, Jet Propulsion Laboratory
Ryan Nowosielski, The IPL Group, LLC
Jaye Omberg, Lockheed Martin Aeronautics
Debby Saint, US Army
Robert Schmitt (Co-Chair), DCMA HQ
Larry Shaw, Johnson Space Center
Diana Shellman, Jet Propulsion Laboratory
Pradeep Sinha, Goddard Space Flight Center
Gene Smith, The Boeing Company
Dan Sweety, Pratt and Whitney Rocketdyne
Mike Swenson, The Boeing Company
Lee Tait, Bell Helicopter Textron
Jane Thompson, DCMA-OCT
Tuesday, March 21, 2006
7:00-8:00am Registration / Continental Breakfast
7:00-4:00pm Exhibits
8:00-8:15am Opening Remarks
8:15-9:45am Concurrent Breakouts: Session 2
9:45-10:00am Break
10:00-10:15am Introduction of Session 3
10:15-10:45am Featured Speaker: Session 3
10:45-12:30pm Panel: Session 3
12:30-1:30pm Lunch
1:30-2:00pm Luncheon Keynote Address: Session 3
2:00-2:30pm Break
2:30-4:00pm Special Topics Breakouts
Larry Tucci (Co-Chair), Kennedy Space Center
Angelia Walker, Marshall Space Flight Center
Merrill Yee, OUSD (AT&L) DS/SE

Monday, March 20, 2006
Opening Remarks
8:00-8:15am
Larry Tucci, (Co-Chair), Quality Assurance Manager,
Kennedy Space Center
Michael Dreikorn, (Division Chair), President, The IPL
Group, LLC
Session 1
Business Strategies
Collaboration
8:15-12:20pm
Session Manager:
Shelley Klopfenstein, Manager, Process Integrity, Bell
Helicopter Textron
Abstract: Teaming and collaboration as a quality
strategy. Between the prime contractors and first tier
suppliers, our supply base has a large amount of
commonality. This supply base holds one of the largest
areas of cost and risk to our companies. The presenters in
session one will provide insight into this and other
challenges and barriers, recent successes, best practices,
and how these practices might be leveraged to attain a
greater success in the future.
This session will highlight various models for knowledge
sharing and will provide an in-depth view of; GIDEP,
Nadcap, IAQG/AAQG.
S p a c e
Keynote Speaker: Session 1
8:15-8:45am
Jim Kennedy, Director, Kennedy
Center
James W. Kennedy is the eighth director of NASA's John
F. Kennedy Space Center (KSC), FL. Prior to this
appointment, he served as KSC's deputy director and
earlier as the deputy director of NASA's George C.
Marshall Space Flight Center (MSFC) in Huntsville, Ala.
Kennedy began his career with NASA in 1968 in the
Aerospace Engineering Cooperative Education Program,
first at KSC and then at MSFC. After earning his
Bachelor of Science degree in mechanical engineering
from Auburn University in 1972, he was called to active
duty with the U.S. Air Force. In 1977, he received his
Master's in business administration from Georgia
Southern University.
Kennedy's work experience includes serving as project
manager for major projects, such as the X-34, DC-XA,
and Solid Rocket Booster Projects. He served as deputy
director of MSFC’s Science and Engineering Directorate
and later as the first director of the Center’s Engineering
Directorate.
He has received numerous awards, including the National
Space Club's Astronautics Engineer of the Year Award,
MSFC Leadership Award, the Silver Snoopy Award,
NASA's Distinguished Service Medal, and the
Presidential Rank of Meritorious and Distinguished
Service Awards. Most recently, he received the NASA
Outstanding Leadership Medal.
Kennedy was born in Riverdale, Md., and currently
resides in Cocoa Beach, Fla., with his wife, Bernadette.
Kennedy has two grown children, Jeff and Jamie, and is
the proud grandfather of Hayes.
The participatory breakout sessions present leadership
perspectives and numerous opportunities for attendees to
ask questions, to express issues that most concern their
organizations, and gain networking opportunities.

Featured Speaker: Session 1
8:45-9:15am
Bobby Williams, Vice President of
F-35 Joint Strike Fighter Air Vehicle
Development, Lockheed Martin
Aeronautics Corporation
Robert (Bobby) J. Williams has been a member of the
Lockheed Martin family since May 1984. His career
began as an engineer working on the F-16 in the design
and development of the first production application of a
fly-by-wire Digital Flight Control System.
During his tenure at Lockheed Martin Aeronautics
Company, Williams has held positions of increasing
responsibilities including Integrated Product Team Leader
for the Vehicle Management System Hardware, F/A-22
Air Vehicle IPT Deputy, F/A-22 Avionics IPT Lead,
F/A-22 Air Vehicle IPT Lead. He provided leadership,
direction, and customer interface for all aspects of the
F/A-22 Air Vehicle design, development, and engineering
support across the multi-company, multi-site Team,
leading to his last F/A-22 assignment as Chief Engineer.
With that extensive background, Mr. Williams joined the
F-35 team in May of 2004, and since has successfully led
the development of the most modern fighter through some
of its most challenging issues to date, providing a solid
basis for this global program to meet customers’ cost,
schedule, and technical goals. This multi-company,
multi-service, and multi-national development program
has been enabled by next-generation design and
collaboration tools used consistently worldwide, resulting
in production of the first JSF airplane which is exhibiting
unprecedented fit, quality, and assembly speed.
Mr. Williams was born in New Orleans, Louisiana and
received a bachelor’s degree in Electrical Engineering
from Louisiana State University in 1984. Bobby, Regal,
his wife of 22 years, and their three children reside in Fort
Worth, Texas.
Session 1 - Panel
9:35-10:35am
Session One - Moderator: Debra Harrison, Deputy
Director, Supplier Quality, DCMA Contract Technical
Operations
Session 1 - Panelist: Jim Stein, Program Manager,
GIDEP
Mr. Stein holds a BS in Systems Engineering from the
University of Virginia. He began his career in 1984 with
the Naval Air Systems Command Headquarters in
Arlington, VA, where he held positions in logistics,
engineering, program management and staff.
Mr. Stein joined the Secretary of the Navy’s Acquisition
Reform Office in 1998 working on various Total
Ownership Cost reduction initiatives. In 2000, Mr. Stein
joined the Government Industry Data Exchange program
as the Deputy Program Manager. This program resides
within the Office of the Assistant Secretary of the Navy,
Research, Development and Acquisition, Acquisition
Management.
Since May 2003, he has been the acting GIDEP Program
Manager. Mr. Stein is a graduate of the Defense Systems
Management College Program Managers Course and the
NAVAIR Senior Executive Management Development
Program. He is level 3 certified Acquisition Professional
in Program Management.
Session 1 - Panelist: Doug French, Director, Quality,
Vought Aircraft Industries
Doug holds a BSCE degree from Texas A&M University,
and resides in Irving, Texas, with his wife of 24 years.
Doug began his career in Engineering at General
Dynamics-Fort Worth Division in 1981, where he later
held the title of Senior Design Engineering Specialist, in
charge of Field Operations for the F-16 fighter program.
He joined LTV Aircraft Products in 1985, and supported
their Bonding Operations with Liaison, MRB, and Design
Engineering responsibilities. His primary role was
supporting development and production of the B-2 stealth
bomber program. After joining the Quality Assurance
organization in 1991, Doug has managed numerous
functions within Quality Engineering, Material Review
Board, NDT Research Lab, Production NDI, and Process
Control. In 1996, Doug became the QA Program
Manager for all Boeing Commercial Programs, then
Director of Quality in 2002. Doug has been Vought’s
single QA voice for all programs and all sites, and has
been actively engaged with multiple industry Quality
organizations. He currently serves as the Vice-Chair for
the AIA Quality Assurance Committee, and is one of
eighteen (18) voting members of the Americas Aerospace
Quality Group (AAQG). He also serves on the
PRI/Nadcap Executive Strategic Planning Board
(NESPB), and is a former chair of the AIA Quality
Assurance Committee.
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Session 1 - Panelist: Preston Thompson, Director of
Supplier Quality, Integrated Defense Systems, The
Boeing Company
Preston Thompson is the Director of Integrated Defense
Systems Supplier Quality, Americas West/Asia/Pacific
and Air Force Systems. He is responsible for the strategic
direction and execution of supplier quality regional
operations within Boeing Integrated Defense Systems. He
is also responsible for Supplier Quality within the Air
Force Systems business unit. In this role, he is responsible
for management and improvement of supplier
performance, including quality, delivery, development
and customer satisfaction.
Preston has been with The Boeing Company for 29 years.
Preston has held a variety of positions including Quality
Engineering, Production Operations, Program
Management, Operations Technology and Supplier
Management. He is involved in several industry
associations and is on the leadership team for the
International Aerospace Quality Group. He is also very
involved in local civic and athletic activities.
Preston earned a Bachelor of Business Administration
from Pacific Lutheran University and has completed
advanced management programs at Duke University,
University of Washington and Defense Systems
Management College.
Session 1 - Panelist: Quentin Roach, Vice President,
Global Supply Chain & Global Packaging Engineering,
Bausch & Lomb
Quentin holds a Bachelor of Science degree from Purdue
University in W. Lafayette, IN, and a Master of Science
degree from Arizona State University in Tempe, AZ on
the General Motors’ Corporate Fellowship. He also
attended The American Graduate School of International
Management (Thunderbird University) in Glendale, AZ
through the General Motors’ Executive Development
Program and the Thunderbird International Consortium,
and Columbia University in New York, New York
through the Bausch & Lomb Executive Development
Program.
After completion of his graduate studies in 1996, he
joined General Motors Corporation in Dayton, OH.
Quentin held various assignments within General Motors
Corporation – and, later, Delphi Automotive Systems -
including: engineering; manufacturing; production &
material control; sales, marketing & planning; supplier
development, supplier quality, advanced quality, supplier
readiness and minority business development. Leading to
his final position as Manager of Global Purchasing for
Delphi Automotive Systems at their global headquarters,
in Troy, MI.
7
He joined the University of Rochester and its Strong
Health System in Rochester, NY as the Chief Purchasing
Officer and Director of Auxiliary Operations where he
oversaw purchasing and supplier management
responsibilities for the university and the medical system.
Quentin joined Bausch & Lomb in June 2002, as the head
of Corporate, Commercial and Cataract/Refractive
Procurement. In April 2003 he assumed the role as Vice
President - Global Supply Chain/Global Sourcing &
Procurement, where he is responsible for developing and
implementing company-wide strategies to improve
procurement processes, achieve savings targets and
enhance supplier relationship management. In April
2005, he was also named Vice President – Global
Engineering for Packaging, where he is responsible for
continued efforts to improve efficiency and streamline
total value chain processes, enhance activities related to
new product launch readiness, coordinate product
packaging for global branding initiatives, and developing
company-wide strategies to improve packaging capital
equipment acquisition, product artwork and related
engineering processes.
Session 1 - Breakouts
10:50-12:20pm
Session 1 - Breakout #1
Nadcap
Facilitator: Doug French, Director, Quality, Vought
Aircraft Industries
Abstract: This presentation provides a historical
testimony behind the company’s successful journey to
obtain PRI/Nadcap special process approvals via the
NUCAP accreditation program. It may not be widely
known that the Vought name is the second oldest name
within the aerospace industry, having been created by its
namesake, Chance Vought, just three years after Boeing.
A proud focus on heritage and innovative thinking has
enabled Vought to become the major industry supplier
that it is today. Economic survival within aerospace has
produced firm acquisitions, consolidations, mergers, and
closures. Each of these events represents a potential
major disruption and an enormous challenge to existing
quality management systems and associated process
management systems. With all these exogenous forces
adding pressure to the global industry, what has Vought
Aircraft been doing to ensure that they stay on the quality
continuum?

Session 1 - Breakout #2
IAQG/AAQG
Facilitators:
Preston Thompson, Director of Supplier Quality,
Integrated Defense Systems, The Boeing Company
Jarie Hermie, Executive Director Supply Chain Quality,
Bell Helicopter
Abstract: The International Aerospace Quality Group
(IAQG) is the aerospace industry’s voice for quality; its
improvement and the resultant bias for action. The
purpose of the IAQG is to develop, promote, and
implement initiatives that make significant improvements
in quality and reductions in cost throughout the value
stream. It does this by establishing and maintaining
dynamic cooperation, based on trust, between
international aerospace companies - over 50 major
aerospace companies across three global sectors (the
Americas, Europe and Asia/Pacific).
The IAQG strives for improvement through fewer,
simpler standards and practical support for
implementation and has successfully developed standards
and best practices for use in our internal organizations and
in our suppliers. The IAQG currently has two main
strategies. One is the Relationship Growth Strategy
comprised of sub-teams on Civil Authorities, Space,
Defense, Suppliers, and Engineering/Sourcing
relationships. This strategy feeds into the Improvement
Strategy which includes Requirements, Process
Capability, People Capability, Sub-tier Supplier Control,
and Evaluation.
Session 1 - Breakout #3
GIDEP / Space Forum
Facilitator: Jim Stein, Program Manager, GIDEP
Abstract: GIDEP's mission can be described as sharing
information that would not otherwise be shared in a
competitive environment. In the "risk management
iceberg" you can think of GIDEP as the source of the
"Unknown-Knowns". Discussion will focus on
innovative ways to stimulate collaboration and
information sharing being developed at GIDEP. Some of
the barriers to collaboration will be examined, as well as
potential solutions. While the ultimate goal is broad
sharing within the GIDEP community, it often takes
research and collaboration in small circles to develop the
confidence that broad sharing is the right thing to do.
Practical examples will be covered.
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Session 1 - Breakout #4
Insert Title
Facilitator: Quentin Roach, Vice President, Global
Supply Chain & Global Packaging Engineering,
Bausch & Lomb
Introduction of Session 2
1:25-1:30pm
Robert Schmitt, (Co-Chair), Executive Director,
DCMA HQ
Session 2
Quality Assurance
and Safety
Strategies
1:30-5:00pm
Session Managers: Donna Herring, Director of
Quality, United Space Alliance
Abstract: Quality assurance and safety plans must be
fully integrated with a program’s integrated master plan
and integrated master schedule on both strategic and
tactical levels. The plans must link with program
requirements and address the integration of quality and
safety requirements across the entire program. All
aspects of the product realization process should be
covered, including: data collection, analysis and
improvement; design; documentation and records;
resources; software; production; supplier management;
and verification and validation. In addition, the plans
must be integrated with all other program plans and
periodically reviewed and updated to reflect changes.
Within the context of these plans, the way in which
quality assurance and safety are defined, measured, and
analyzed should be consistent with best practices and
used to drive action. The plans must take staffing into
consideration and should also lay out organizational
relationships that define the processes by which quality
assurance and safety personnel perform their duties
including reporting to senior management.
This session will describe quality assurance and safety
strategies from the perspective of NASA, DoD and
Industry.
Keynote Speaker: Session 2
1:30-2:00pm
Honorable Claude M. Bolton, Jr.,
Assistant Secretary, US Army
The Honorable Claude M. Bolton, Jr. became the
Assistant Secretary of the Army Acquisition, Logistics
and Technology) (ASA(ALT)) on January 2, 2002.
As the ASA(ALT), Mr. Bolton serves as the Army
Acquisition Executive, the Senior Procurement
Executive, and the Science Advisor to the Secretary. Mr.
Bolton is also the senior research and development
official for the Department of the Army, and has principal
responsibility for all Department of the Army matters
related to logistics.
Mr. Bolton leads the execution of the Army’s acquisition
function and acquisition management system. His
responsibilities include providing oversight for the life
cycle management and sustainment of Army weapons
systems and equipment, from research and development
through test, evaluation, acquisition, logistics, fielding,
and disposition. In addition, Mr. Bolton oversees the
Elimination of Chemical Weapons Program, and has
oversight and executive authority over the Project and
Contracting Office charged with Iraq reconstruction. Mr.
Bolton is also responsible for appointing, managing, and
evaluating Program Executive Officers as well as
managing the Army Acquisition Corps and Army
Acquisition Workforce.
A veteran of more than thirty years of active military
service, Mr. Bolton retired as a Major General in the
United States Air Force (USAF) following a highly
decorated career. Some highlights of Mr. Bolton’s USAF
service include serving as the Commander, Air Force
Security Assistance Center, where he managed foreign
military sales programs with totals exceeding $90 billion
that supported more than 80 foreign countries; serving as
a test pilot for the F-4, F-111, and F-16; Program
Executive Officer for the Air Force Fighter and Bomber
programs; and the first Program Manager for the Advance
Tactical Fighter Technologies program, which evolved
into the F-22 System Program Office. An experienced
command pilot with more than 2,700 flying hours in more
than 30 different aircraft, during the Vietnam War he flew
232 combat missions, 40 over North Vietnam. Mr. Bolton
served as commandant of the Defense Systems
Management College, as Special Assistant to the
Assistant Secretary of the Air Force for Acquisition, and
as Inspector General and Director of Requirements at Air
Force Materiel Command headquarters.
(continued on next page)

Mr. Bolton received his USAF commission in 1969
through the University of Nebraska’s Air Force ROTC
Program, where he was a distinguished graduate. Mr.
Bolton’s education includes a Bachelor’s degree in
Electrical Engineering from the University of Nebraska; a
Master’s degree in Management from Troy State
University; and a Master’s degree in National Security
and Strategic Studies from the Naval War College.
His numerous military awards include Defense
Distinguished Service Medal, Legion of Merit,
Distinguished Flying Cross with oak leaf cluster,
Meritorious Service Medal with two oak leaf clusters, Air
Medal with 16 oak leaf clusters, Vietnam Service Medal
with three service stars, Republic of Vietnam Gallantry
Cross, and Republic of Vietnam Campaign Medal.
Mr. Bolton currently serves as a Trustee on the National
Board of Father Flanagan’s Girls and Boys Town.
Featured Speaker: Session 2
2:15-2:45pm
Richard Millman, President,
Textron Systems Corporation
Richard Millman is president of Textron Systems
Corporation, which also includes HR Textron Inc., Textron
Marine & Land, and Lycoming Engines. Textron Systems
is a key supplier and prime contractor to the defense and
aerospace industry, providing ground- and air-launched
munitions and sensor systems; surveillance systems;
aircraft, missile, and turret control systems and
components; specialty marine and land vehicles; and
piston aircraft engines. In addition to leading Textron
Systems, Millman also serves on Textron's Transformation
Leadership Team, comprised of the top executives of the
corporation.
Prior to assuming his current position in August 1995,
Millman served as Textron Inc's vice president, Office of
the Chairman with strategic planning responsibilities, as
well as vice president, Operations Services responsible for
improving costs and efficiencies across the corporation.
Session 2 - Panel
3:00-5:00pm
Session 2 - Moderator: Dr. Jay Mandelbaum, Research
Staff Member, Institute for Defense Analyses
Session 2 - Panelist: John J. DeGiovanni, Director of
Quality and System Safety, Pratt & Whitney Rocketdyne
John attended Arizona State University, receiving a BS in
Aeronautical Industrial Technology and MBA from
Pepperdine University. He joined Pratt & Whitney
Rocketdyne upon graduating from school. He has had
various management positions in Quality Assurance that
included fabrication, assembly, procurement and engine
testing.
In 1988, John was assigned the senior QA management
role, responsible for: QA, System Safety/Industrial
Safety and Environmental at the Kennedy Space Center
for the Space Shuttle Main Engine and ISS programs.
In 1996, John was promoted, and he returned to Canoga
Park as the Safety & Mission Assurance Director for the
SSME programs and supports Delta IV, ISS and X-33
processing at Stennis Space Center, Kennedy and
Marshall Space Flight Center. In 2004, John took over
Division responsibilities for Quality and System Safety
including customer site operations.
Key organizational projects have been reformatting
Supplier Management Processing to better define
requirements for fabrication in a Build to Package format,
automating FMEA/CIL's on-line with real time change
management, improving configuration management tools
on tracking hardware for complete automation.
As the senior QA team member John is responsible for
Mission Assurance aspects of the entire program from
design, fabrication test and flight. John is a certified
Quality Engineer and has been recognized by NASA with
the NASA Distinguished Public Service Medal.
Session 2 - Panelist: Cynthia Woodall, Director of
Quality, Phantom Works, The Boeing Company
Cindy Woodall leads the Phantom Works Quality
Leadership Team in development of strategies necessary
to provide an effective and efficient Quality System in the
fast-paced, constantly changing R&D environment. A
key focus area is ensuring that quality considerations are
integrated in the development of Boeing’s technologies
and prototype/demonstrator programs to ensure down
stream quality as programs/ technologies transition into
production.
Cindy joined the Boeing Company in 1982 as a Materials
and Processes Engineer specializing in composite
materials and manufacturing. Since that time, Cindy has
held a variety of positions in Engineering, Program
Management and Quality, giving her a very broad
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technical and management background. Cindy was the
Program Manager on the Low Cost Composites Weapons
Program and the Advanced Composites Submarine
Program. She is a graduate of Boeing’s Executive
Development Program. Cindy became Senior Manager
for the Quality Engineering and Quality Planning
organizations in 1996. Since that time Cindy has also
been the Senior Quality Manager for the St. Louis
Fabrication Centers and the Senior Quality Program
Manager for Boeing’s AV8B Harrier and T45TS
Goshawk Programs. She joined Phantoms Works as
Quality, Director in 2003.
Cindy earned a Bachelor of Science in Chemistry from
the University of Missouri-St. Louis and a Master’s in
Business Administration from Webster University. Cindy
maintains membership with several professional societies
where she has made over 25 presentations at conferences
and published numerous technical papers. She is certified
by the American Society for Quality as a Certified
Quality Manager. Cindy is a 1998 graduated of the
national organization, Leadership America and has
received numerous awards including the Boeing Silver
Phantom Award, Boeing-St. Louis Quality Hero Award,
MDA Quality Achievement Award, MDC Corporate
Office of Excellence Award, MDC-YWCA Leadership
Award, and a two-time recipient of the MDMSC
“President’s Award”.
Session 2 - Panelist: David Leestma, Manager, Advance
Planning Office, Johnson Space Center
David Leestma, a veteran of three space flights is
currently assigned as Manager, Advance Planning office
responsible for directing and planning of a broad range of
activities at the Johnson Space Center (JSC). Prior to that
assignment, he was Manager, Center Exploration
Programs Office responsible for NASA/JSC’s role in
future exploration programs that will fulfill the
President’s Vision for Exploration. He was selected to
become an astronaut in 1980. Following his first flight
Leestma served as a capsule communicator (CAPCOM)
for STS-51C through STS-61A. He was then assigned as
the Chief, Mission Development Branch. While he started
training for his third space mission, Leestma served as
Deputy Director of Flight Crew Operations. Following
this flight, he served as Deputy acting Chief of the
Astronaut Office. Leestma was selected as the Director,
Flight Crew Operations Directorate. During his tenure as
Director, 41 Shuttle flights and 7 Mir missions were
successfully flown. He was responsible for the selection
of Astronaut Groups 15, 16 and 17. Leestma was
reassigned as the Deputy Director, Engineering, in charge
of the management of JSC Government Furnished
Equipment (GFE) Projects. He was assigned as the JSC
Project Manager for the Space Launch Initiative. Leestma
also served as the Assistant Program Manager for the
Orbital Space Plane, responsible for the vehicle systems
and operations of a new crew vehicle.
He served as a mission specialist on the shuttle
Challenger, Columbia and Atlantis.
Leestma received a Bachelor of Science degree in
aeronautical engineering, and a Master of Science degree
in aeronautical engineering.
His has many special honors to his credit. He was also
awarded the Presidential Rank of Meritorious Executive.
Session 2 - Panelist: Jeff Allan, NAVAIR
Jeff Allan has been Chief of the Policy and Standards
Office, Naval Air Systems Command (NAVAIR),
Patuxent River Naval Air Station, Maryland since 1996.
He is responsible for policies governing specifications
and standards, management of critical safety items, and
other engineering functions. Mr. Allan is NAVAIR’s
Standardization Executive, serves as the Department of
Navy Standardization Officer (DepSO), leads the Critical
Safety Item (CSI) task group for the Joint Aeronautical
Logistics Commanders, and serves on a variety of
multi-Service/Agency and Government-Industry
committees.
Mr. Allan worked as an engineer in private industry
before beginning his Government career in 1974 in the
Defense Contract Administration Services (DCAS)
Region, Boston Massachusetts. He performed technical
evaluations of contractor proposals, assessed contractor
progress in meeting contract technical requirements,
performed Earned Value Management System
surveillance, and conducted Value Engineering efforts.
In 1976, Mr. Allan began working as an engineer in the
Defense Materiel Specifications and Standards Office,
supporting the Office of the Secretary of Defense. His
primary responsibilities included managing specifications
and standards associated with environmental design and
testing requirements, assessing standardization practices
in defense programs, and managing processes addressing
DoD adoption of commercial products and practices.
In 1985, Mr. Allan was selected as Chief, Systems and
Engineering Department at DCAS Headquarters in the
Defense Logistics Agency (DLA). In 1990, Mr. Allan
became Chief of the Production Department. He was a
member of the task force that consolidated the various
Service and DLA contract administration organizations
into the Defense Contract Management Command
11 (continued on next page)

(DCMC). He subsequently served as DCMC’s Chief of
Systems Engineering and acting Deputy of the Program
and Technical Support Directorate, responsible for
engineering and software policies across all contract
management offices throughout DoD. Mr. Allan led or
participated in more than 20 special reviews of contractor
engineering and manufacturing systems and represented
DCMC on numerous multi-Agency committees and
initiatives.
Mr. Allan holds a BS degree in Industrial and
Management Engineering (Boston University, 1970) and
a MA degree in Business Management and Supervision
(Central Michigan University, 1976). He is a graduate of
the Defense Systems Management College, Program
Manager’s Course (1983), the Federal Executive
Institute’s Executive Excellence Course (1987) and the
Industrial College of the Armed Forces Resident Course
(1989). Mr. Allan is Defense Acquisition Workforce
Improve Act (DAWIA) Level III certified in Program
Management, Manufacturing and Production, and
Systems Planning, Research, Development, and
Engineering. He has received the DLA Special
Achievement Award for Special Act or Service (1994),
two DLA Meritorious Civilian Service Awards (1990 and
1996), the Vice President’s “Heroes of Reinvention
Hammer Award” (1996), the NAVAIR Engineering
Special Act Award (2000), and the Department of Navy
Distinguished Civilian Service Award (2002).
Mr. Allan was born in Boston, MA and is married to the
former Colleen Conley. The Allan’s live in Southern
Maryland and have three children, one in college and two
in high school.
Tuesday, March 21, 2006
Opening Remarks
8:00-8:15am
Robert Schmitt, (Co-Chair), Director, Aeronautical
Systems Division and Naval Sea Systems Division,
DCMA
Session 2 - Breakouts
8:15-9:45am
Session 2 - Breakout #1
Aviation Critical Safety Items (CSI)
Facilitator: Jeff Allan, NAVAIR
Abstract: Aviation Critical Safety Items has become an
effective way to better ensure the safety of aviation
materials to the Government. This process is managed by
the Joint Aeronautical Logistics Commanders (JALC).
Mr. Allan is a key leader in engineering policy at the
working group level within the JALC process and will
give the background on this critical quality strategy as
well as where we are going in the future.
Mr. Allan's breakout session will be interactive with
questions taken from the audience as well as further
expansion on areas not covered in the panel session.
Session 2 - Breakout #2
Quality’s Role in the Early Program Life-Cycle Phase
Facilitators:
Cynthia Woodall, Quality Director- Phantom Works &
Integrated Defense Systems, The Boeing Company
Jay Mandelbaum, Research Staff Member, Institute of
Defense Analyses
Abstract: The downstream performance and ultimate
success of a program is often determined by the actions
and processes performed early in the program’s life cycle.
While program leader’s certainly understand the
importance of having a robust verification processes for
products, often quality considerations don’t come to the
program leader’s attention until it’s time to produce those
products. By this time, problems that ultimately impact
the ability to meet cost, schedule and performance targets
are deeply imbedded into the design, planning, and
processes. Potential pitfalls of inadequate quality
considerations during the early program phases include
customer requirements not being achieved, inappropriate
requirements being applied, supplier selection risks,
improper requirement flow down, inappropriate
application of processes, special skills overlooked, QMS
compliance issues, lack of adequate Quality budget
allocations, and lack of readiness for program transition.
Boeing-Phantom Works and Integrated Defense Systems
have initiated a project called Early Quality Involvement
(EQI). The purpose of this project is to develop the
processes and tools to integrate quality into the program’s
early life cycle phases. Our goal is to participate in the
early acquisition and product definition phases of the
programs. We want to focus on prevention of non-quality
and proactively work with program leadership to seek
efficient quality solutions in all areas of the program. We
are developing tools to assist program personnel with
identifying risks and to make a general assessment as to
the inherent Quality culture embodied by a program. We
seek to mentor these development programs, as opposed
to restricting their ability to be agile in a development
environment.
12

Session 2 - Breakout #3
Quality Tools
Facilitators:
John J. DeGiovanni, Director of Quality and System
Safety, Pratt & Whitney Rocketdyne
Donna Herring, Quality Manager, United Space
Alliance
Abstract: Tools are often sought or brought into an
organization to address a business need or specific
concern. The never-ending pursuit of perfect quality
requires an upfront systems approach of identifying,
selecting and applying tools in order to create that future.
Tools need to be selected that will expand the
organization’s mindset, align the strategies, identify
opportunities that will enable superior execution. As the
business environment constantly changes, we should
assess and evaluate our tool set. This assessment needs to
take into account how a big Q culture is enhanced or
impacted by the tools we use.
'Tools to improve the QA System' will encompass a
discussion for expanding a quality philosophy in all
aspects of the business. Emphasis of the discussion will
be on how Pratt & Whitney Rocketdyne is selecting and
developing a tools set to support Human Space
Exploration and DOD programs.
Session 2 - Breakout #4
Crew Exploration Vehicle Safety
Facilitator:
David Leestma, Manager, Advance Planning Office,
Johnson Space Center
Lindy Bayer, DCMA Liaison, JSC
Abstract: With safety and reliability a main focus, before
the end of the next decade, NASA astronauts will again
explore the surface of the moon. This journey begins
soon, with development of a new spaceship. Building on
the best of Apollo and shuttle technology, NASA is
creating a 21st century exploration system that will be
affordable, reliable, versatile, and safe. The new crew
vehicle will be shaped like an Apollo capsule, but it will
be three times larger, allowing four astronauts to travel to
the moon at a time. The new ship can be reused up to 10
times. After the craft parachutes to dry land (with a
splashdown as a backup option), NASA can recover it,
replace the heat shield and launch it again. The launch
system that will get the crew off the ground builds on
powerful, reliable shuttle propulsion elements. Astronauts
will launch on a rocket made up of a single shuttle solid
rocket booster, with a second stage powered by a shuttle
main engine. A second, heavy-lift system uses a pair of
(continued on next page)
13

longer solid rocket boosters and five shuttle main engines
to put up to 125 metric tons in orbit -- about one and a half
times the weight of a shuttle orbiter. This versatile system
will be used to carry cargo and to put the components
needed to go to the moon and Mars into orbit and the
rocket can be modified to carry crew as well. Best of all,
these launch systems are safer than the shuttle because of
an escape rocket on top of the capsule that can quickly
blast the crew away if launch problems develop. There's
also little chance of damage from launch vehicle debris,
since the capsule sits on top of the rocket. This panel
presentation will focus the NASA’s efforts to ensure
safety of the crew and this new exploration space vehicle.
Introduction of Session 3
10:00-10:15am
David Cazes, Vice President, Deputy Program
Manager, Science Applications International
Corporation (SAIC)
Session 3
Skills for
Tomorrow
10:15-4:00pm
Session Manager: Frank Morris, Manager, Product
and Process Quality, Pratt and Whitney Rocketdyne
Abstract: One of the most difficult challenges facing
the industrialized world today is the ability to secure
the right person, at the right time, with the right skills.
Retaining those skills is equally as challenging,
particularly as our workforce ages. As a result,
organizations are in a constant struggle to determine
the correct skill sets and targeted training that can be
rapidly deployed to maintain a proficient, motivated,
and agile workforce. The presenters in session three
will provide insight into what is occurring in this
regard.
Featured Speaker: Session 3
10:15-10:45am
Michael Blake, Commercial
Chief Operating Officer, Bell
Helicopter Textron
Michael D. Blake was named senior vice president of Bell
Helicopter's Commercial Business Unit effective
August 30, 2004 reporting to Mike Redenbaugh, Bell chief
executive officer. In this position, Blake is responsible for
Bell's worldwide commercial business operations to
include commercial helicopter business strategy, program
management, product development, aftermarket strategy
and customer support and services around the world.
On April 27, 2005 Bell consolidated common aspects of its
Customer Service and support functions, both U.S. Military
and Commercial, into one organization and named Mike
Blake as the Chief Service officer. On June 2, 2005 Mike
Blake was appointed as executive vice president and chief
operating officer for Bell’s Commercial Business with
responsibility for business compliance, business execution,
program management excellence, leadership alignment
with strategy/tactics and integrating functions. This new
alignment at the top level of Bell Helicopter will drive at a
higher rate the transition to a program-driven organization
and speed up the decision-making process. Mike comes to
Bell after a 28-year career with the United Technologies
Corporation. Most recently, he was vice president and
program director of the Comanche Helicopter Program at
Sikorsky Aircraft, where he had management oversight of
the Boeing Sikorsky Joint Venture. Previously, he served as
head of Sikorsky's worldwide customer service
organization that included all commercial and military
service, repair and overhaul, spare parts, aftermarket and all
field representatives for the company. During this time,
Helicopter Support International was acquired and Blake
led its integration into the Sikorsky service group. Also
during his tenure at Sikorsky, he served as director of the
Heavy Lift and Mature Product Line, which included all
military and commercial models of the H-3, CH-53 and
MH-53 aircraft, and he was program manager for the
Presidential Helicopter Program that included Marine One.
Prior to moving to Sikorsky in 1986 to head up the SH-60B
Seahawk program, Blake had held positions of increasing
responsibility with Hamilton Standard, and on assignment
to Pratt & Whitney, both divisions of United Technologies
Corporation.
A graduate of Western Connecticut State University, Blake
also holds a MBA from the University of New Haven. He
also completed the Harvard Business School Program for
Management Development, and holds a program manager
certification from the Defense Systems Management
College at Fort Belvoir, Virginia.
14

Session Three - Panel
10:45-12:30pm
Session 3 - Moderator: Michael Dreikorn, (Division
Chair), President, The IPL Group, LLC
Session 3 - Panelist: Sandra Furterer, Asst. Chair/Asst.
Professor, Dept. of Industrial Engineering & Management
Systems, University of Central Florida
Dr. Sandy Furterer’s teaching and research interests are in
quality engineering, engineering management,
engineering education, Lean and Six Sigma, and change
management. She has a Bachelor and Master of Science
in Industrial Engineering from Ohio State, an MBA from
Xavier University in Cincinnati, and a Ph.D. in Industrial
Engineering from the University of Central Florida.
Prior to returning to study for her Ph.D. in 2002, Dr.
Furterer was a management consultant specializing in
implementing Lean and Quality principles and tools in
both “white collar” and manufacturing processes. She
was a Manager of Industrial Engineering for Mead Data
Central (now Lexis Nexis), developing and deploying
their continuous improvement methodology across data
fabrication and information systems development
processes. She also performed information systems
analysis for AT&T.
Dr. Furterer is an ASQ certified Six Sigma Black Belt
(CSBB) and a certified Quality Engineer (CQE), a Six
Sigma Certified Master Black Belt, as well as a Girl Scout
troop leader.
Abstract: One of the earliest references to quality control
in the United States was in a report by Alexander
Hamilton, then Secretary of the Treasury, to the U.S.
House of Representatives in 1791, related to the
inspection of manufactured commodities. Quality
principles and tools have evolved from a narrow product
inspection-based focus to a broad quality management
and system focus. With the evolution of quality concepts,
quality professionals and others involved in the design,
development, and implementation of products and
processes must continually update their skills and ensure
their ability to apply a wide variety of quality tools and
principles. This presentation will highlight some of the
critical quality skills that are needed in the future, and
how the Department of Industrial Engineering and
Management Systems at the University of Central Florida
is preparing our students to acquire these skills.
Session 3 - Panelist: Ryan Nowosielski, Senior
Consultant, The IPL Group, LLC
Prior to joining The IPL Group, LLC, which is a business
performance consulting and auditing firms, Ryan was a
Senior Global Quality Engineer for Pratt & Whitney
Aftermarket Services. He has over 8 years of aerospace
experience, which includes responsibilities in overhaul &
repair, manufacture, quality, and continuous
improvement. Ryan began his aerospace career with
General Electric Aircraft Engines as a Manufacturing
Quality Engineer and Cell Leader where he received his
Green Belt Certification. Ryan then worked for Pratt &
Whitney in the Manufacturing Engineering Development
Program, a two year rotational program. He has lead
hundreds of Six Sigma, DIVE, Value Stream Mapping,
and Kaizen projects world-wide resulting in significant
improvements to safety, quality, cost, and delivery.
Ryan holds a Bachelor of Science degree in
Manufacturing Engineering from Boston University and
Master of Science degree in Management from Albertus
Magnus College.
Abstract: The Aviation/Space and Defense Division
(AS&D) of ASQ has undertaken a project to identify the
Aviation/Space and Defense Quality Practitioner’s Body
of Knowledge (BoK). The team has been assembled to
identify the knowledge and skills required to be an
effective quality practitioner in the Aviation/Space &
Defense Industry. The project has been sanctioned by the
Aircraft Industries Association (AIA) Executive Quality
Steering Group (EQSG). Michael Dreikorn is the
Executive Champion of the team and the Chairman of the
AS&D Division of ASQ. The approach was to define the
BoK along a produce lifecycle. The teams that have been
identified are Program Management, Design,
Procurement, Production, and Maintenance and they are
aligned along the lifecycle. It is the charter of each team
to identify a Quality Practitioner’s knowledge and skills
that are specific to that segment of the product lifecycle.
The teams document the knowledge or skill, the lifecycle
segments it is required for, the segment of industry that it
applies to, the objective and content of the
knowledge/skill, and associated training and certification
opportunities that may be available. The BoK will be
assembled for 4 different levels of Quality Practitioners:
Associate, Practitioner, Senior, and Master.
15

Session 3 - Panelist: Nadia Villeneuve, Human
Resources, Quality, EH&S, Supply Chain Management
and Office of Product & Process Integrity, Pratt &
Whitney
Nadia has extensive experience and a demonstrated track
record in strategic recruiting and leadership & employee
development. Nadia is responsible for all aspects of talent
management and leadership development for the Quality
organization at Pratt & Whitney and enables the use of the
Pratt & Whitney Leadership Development Program and
other development programs across all business units as a
mechanism to build breadth of knowledge across UTC, as
well as serve as a talent pool for other organizations
across UTC.
Nadia joined Pratt & Whitney in 2000, initially based at
their Pratt & Whitney Canada unit in Montreal, Quebec
before joining the Pratt & Whitney unit in Hartford,
Connecticut in 2004. During her 6 years at Pratt &
Whitney, Nadia has held a variety of leadership positions
in the human resources field in engineering, aftermarket
services, supply chain management and manufacturing
operations, where she also completed an international
assignment in Rzeszow, Poland as head of HR for
integration following the acquisition of a significant
operation by UTC. In her current position she is
responsible for of human resources for a workforce of
2000 employees.
Nadia holds a Bachelor’s degree in finance from
University du Quebec a Mntreal and a Master’s degree in
Management from Universite de Montreal, Ecole des
Hautes Etudes Commerciales.
Abstract: In order to acquire, develop, and foster our next
generation of leaders, Pratt & Whitney recruits high
potential candidates for its Leadership Development
Program (LDP). Pratt & Whitney's Leadership
Development Program includes rotation programs in
Quality, Engineering, Operations, Finance, Human
Resources, Supply Chain, Marketing and Group Strategy.
These programs are designed to give exposure and
broaden participants' understanding of Pratt & Whitney,
refining skills in leadership, project management,
problem solving and decision-making.
This presentation will provide an outline of the Programs
available at Pratt & Whitney and the role the Programs
play in developing the best Quality leaders of tomorrow.
16

Session 3 - Panelist: Kevin McGushion, President, Exel
Orbital Systems
Kevin McGushion founded Exel in 1989 on an invention
which made ultra high purity orbital welding in both the
semiconductor and aerospace industries. This invention
lead to many other inventions ranging in application from
fluid handling components in the Semiconductor Industry
to a magnetic imaging system to a novel manufacturing
method for aircraft structural beams.
One of the premiere inventions (The Exel Imaging
System) has been recommended for use by Boeing, in its
RS68 Rocket Engine as well as passing 90/95 POD/CL
acceptance criteria. Additionally the imaging system has
proved to be a superior device for imaging graphite
composite and is in the process of developing a
production imaging system for Northrop Grumman’s
F-35 Program.
Currently Exel manufactures a standard product line of
orbital welding equipment which is sold throughout the
world and has developed numerous other technologies for
companies such a revolutionary laser particle counter for
Boeing’s Satellite Division.
Kevin received several scholarships to pursue his
Bachelor of Science in Mechanical Engineering. All of
the scholarships were for scientific achievement in
developing a new maneuvering system for hovercrafts.
Abstract: The information age appears to have left
behind the document intensive world of quality control.
In order to be accelerated to a velocity equal to that of the
internet, quality control will have to be transformed into a
system that can be accessed and manipulated by way of
the internet. One feature of such an internet based system
will allow access to all quality information of an assembly
of an unlimited number of components instantly by
simply entering the identification of a single component.
In fact all information concerning the quality of every
component of an aircraft can be made immediately
available by entering the identity of a tire bolt. This
system can be used not only in the manufacture and
assembly of components and systems but in their
maintenance and repair as well. Such a system would
eliminate millions of man hours of work and make
invaluable statistical and performance information
concerning every aspect of quality available to a user in
seconds. In addition, a system such as this would help to
mitigate the impact of skill loss.
Keynote Speaker: Session 3
1:30-2:00pm
Eileen P. Drake, Vice President,
Quality and Environment, Health
and Safety
Eileen Drake is responsible for Pratt & Whitney’s quality
assurance, product integrity, business process
improvement and environment, health & safety
organizations and activities.
Eileen has extensive experience and a demonstrated track
record in manufacturing operations and continuous
improvement in the intensely competitive automotive
industry. She joined Pratt & Whitney in November 2003
as Director, Manufacturing Quality Assurance. Prior to
joining Pratt, she worked at both the Ford Motor
Company and Visteon Corporation in a series of
increasingly responsible positions. Her most recent
assignment, before joining Pratt, was as Plant Manager of
Visteon’s Q1 rated manufacturing facility in Bedford,
Indiana.
Eileen is a graduate of the U.S. Army Aviation Officer
School where she qualified as an Army Aviator in both
helicopters and fixed wing aircraft. She subsequently
served in the United States Army with her final
assignment as Commander of the United States Army’s
largest airfield, Davidson Army Airfield, Virginia. She
was additionally responsible as the Washington DC
Airspace Coordinator, C-12 Aircraft Pilot in Command,
and Pentagon Army Helipad Commander. Eileen received
her M.B.A. from Butler University in Indianapolis,
Indiana, and her B.A. in Political Science from the
College of New Rochelle in New Rochelle, New York.
Eileen was recently inducted into New York’s YWCA
Academy of Women Leaders and is a member of the
Whirly Girls and Women in Aviation.
17

Special Topics Breakout
2:30-4:00pm
Breakout #1
NASA Quality Initiatives
Speakers: Brian Hughitt (NASA), Richard Ross (NASA),
Buck Crenshaw (JPL)
Technologies and has a BS and BA from the University
of Mississippi and has published numerous technical
papers on advanced analytical processes involving
contamination control, trace gas analysis and materials
science. Mr. Ross is the recipient of numerous NASA
technical awards for developing new and innovate
technologies and for improving analytical processes in
propulsion test systems.
Brian Hughitt currently serves as the Manager of Quality
Assurance for the National Aeronautics and Space
Administration. Brian is responsible for Quality Program
policy and requirements; chairs NASA’s Quality
Leadership Forum and Joint Audit Planning Committee;
and manages the Agency’s Supplier Assessment System.
Prior to joining NASA in January 2004, Brian served over
20 years in various Government and industry Quality
Assurance capacities, including: Inspection & Packaging
Department Supervisor for Corning Glass Works; Quality
Assurance & Submarine Safety certification Group
Leader for Newport News Shipbuilding; Quality
Assurance and SUBSAFE Functional Auditing Branch
Head for Naval Sea Systems Command; and Material
Control Program Manager for NAVSEA’s Quality
Programs and Certification Office. During his time at
NAVSEA, Brian co-authored the Navy’s Material Control
Standard, served as chairman of the Level I Material
Supply Working Group, and co-chaired the Navy’s
Supplier Audit Program.
Abstract: It is critical, especially in high technology
industries requiring low ppm gas standards to
understand the reliability and the impacts of using such
standards. This presentation addresses the technical
problems with industry supplied gas standards.
Currently, there are no NIST traceable gas standards
available to measure most components in SSME
propellants or pressurants.
Many vendors claim “NIST traceable” standards – but
they are only traceable to the weights used to prepare
the gas blend. Consequently, certified component
values vary from vendor to vendor. The problem
becomes more evident since each supplier defines their
own protocols and validation methods. The
presentation recommends industry participation and
NASA support to develop formal gas metrology
protocols and for more direct involvement of NIST to
ensure consistency and accuracy of gas standards for
propulsion programs.
Brian earned a Bachelor’s degree in Chemistry from the
University of Virginia, is a graduate of George
Washington University’s Contemporary Executive
Development Program, and holds a DAWIA Level III
certification for Production, Quality, and Manufacturing.
Buck Crenshaw is the Manager of Procurement Quality
Assurance (PQA) at the Jet Propulsion Laboratory (JPL)
since 2001. He currently oversees numerous Quality
Assurance functions to include the NASA Supplier
Rating Initiative, the JPL Supplier Surveillance Program,
JPL Receiving Inspection, Quality Planning, Quality
Requirement Flow-Down Standardization, the
development of a Material Review/Nonconformance
Automated Program, and the NASA Supplier Outreach
and Process Control Assurance Program.
H. Richard Ross is the Technical Manager of the Gas and
Materials Science Laboratory at the NASA Stennis Space
Center. Mr. Ross is employed by Applied Geo
18

NASA’s Unified Approach
Abstract: NASA has been working towards
establishing a unified "One NASA" approach for
interfacing with s uppliers and for assuring delivery of
conforming product . The NASA Supplier Outreach
and Process Control Assurance (SOPCA) program,
Supplier Assessment System (SAS), Joint Audit
Planning Committee (JAPC), and Standardized Defect
/Commodity Codes are all mechanisms intended to
enhance product quality and provide NASA with
visibility into the supplier base.
How?
• Communicate NASA expectations (SOPCA and
JAPC)
• Standardize audit practices across the agency
(JAPC)
• Enhance NASA/Supplier relationships (SOPCA)
• Encourage suppliers to be proactive with quality
issues (SOPCA and JAPC)
• Share Lessons Learned, Best Practices, and public
quality assurance tools (SOPCA and JAPC)
• Obtain feedback from the supplier base (SOPCA,
JAPC, and Standardized Defect Codes)
• Standard nomenclature relating to suppliers' audit
findings, defects, and commodities to provide
NASA with meaningful supplier performance
metrics (JAPC, Standardized Defect Codes and
Standardized Commodity Codes)
• Share supplier quality data across the agency to
more effectively target quality assurance actions
and save money. (JAPC/SAS)
• Eliminate unnecessary duplication of supplier
oversight efforts, resulting in better utilization of
quality resources (JAPC and SAS)
• Reduce supplier costs/work interruptions related
to continuous/ongoing customer audits (JAPC)
• Identify and facilitate resolution of common
supplier quality issues, problems and risks (JAPC,
Standardized Commodity Codes, Standardized
Defect Codes)
Breakout #2
Missile Defense Agency (MDA) Supplier Chain
Issues
Speaker: Edward Jopson , Deputy Director, Safety and
Mission Assurance, Missile Defense Agency (MDA)
The Deputy Director is responsible for system-wide
safety, quality, and mission assurance at all MDA/QS
Field Sites. He provides technical expertise required to
assess, evaluate, monitor and manage resources to
ensure acceptable quality and mission assurance
(QMA) standards and concepts are met. This role
includes supervision of Mission Assurance
Representatives at MDA contractor sites as well as at
the JNIC and range, launch, and test sites.
Mr. Jopson’s early career encompassed several years in
aerospace design and manufacturing environments. He
worked in the design, development, and manufacture
of spacecraft thermal control systems through the
1980’s. Ed was awarded a U.S. Patent for a heat
exchanger design which he developed while at
Dynatherm Corporation.
Mr. Jopson’s career continued through the late 1980’s
and into 2000 at the NASA’s Goddard Space Flight
Center (GSFC). As a Quality Engineer with Unisys
Corporation under NASA contract, Mr. Jopson was
promoted through three Engineering levels while on
the highly successful International Solar Terrestrial
Physics/Global Geospace Science (ISTP/GGS)
Project. The spacecraft contract was valued at over $80
million, and Mr. Jopson coordinated and monitored
implementation and verification of all Quality and
Mission Assurance activities for this project. Later, Ed
served as Quality Engineering Section Head, managing
47 Quality Engineers (QEs) at the GSFC and sites
across the U.S. in close coordination with multiple
customers covering NASA Flight Project spaceflight
hardware and software development, manufacture,
integration, and test. Mr. Jobson coordinated all phases
of NASA Mission Assurance support simultaneously
on 8 concurrent Space Flight Projects.
Ed earned his Masters of Science Degree in
Technology Management from the University of
Maryland, University College in 1991.
Mr. Ed Jopson has been married for 25 years and has 3
children.
19

Abstract: Discuss industry issues regarding the
breakdown in requirements flow-down, cognizance and
management of suppliers (particularly not commensurate
with ever-increasing outsourcing), increasing lack of
leverage with sub-tiers, and issues associated with
increasing use of COTS product.
Discuss government issues regarding Specs and
Standards and the fact that there is no common
“language” since doing away with Mil Specs, consensus
on and dissemination of Best Practices and Lessons
Learned, lack of contractual leverage, and increasing lack
of leverage with industry.
What can be done? Partnerships, Joint buys, Joint audits,
Supplier development, Stakeholder Teams (dealing with
common sub-tier suppliers).
Breakout #3
Baldrige
Speakers: Mary Eastman, National Institute of Standards
and Technology (NIST) and Barbara Fischer, Baldrige
National Quality Program at the National Institute of
Standards and Technology (NIST)
Mary Eastman has been with the Baldrige National
Quality Program at the National Institute of Standards and
Technology (NIST) in Gaithersburg, MD since July 2000,
serving as website manager and information coordinator
ensuring compliance with Section 508 regulations and the
“one look for NIST’ standard. She managed the website
redesign in 2001, and has since worked on the eBaldrige,
Examiner Depot, and and webcasting projects to move
information access to the Web. Mary has participated in
the Award process efforts annually with responsibilities in
Examiner training, Quest for Excellence, and the
Presidential Award Ceremony.
Prior to BNQP, Mary was a Delivery Order Manager for
the EPA in the Office of Water Resource Center. Her
responsibilities included budget, staffing, software
upgrades, and training. She developed and maintained
six websites, including an online public access site to
regulatory and guidance information.
As Supervisor of Library Services at NASA’s Goddard
Space Flight Center in the Information Processing
Division, she managed a collection of software and
documentation related to the Spacelab, Space Telescope,
and Landsat and other missions and implemented a
vendor database tracking system for cataloging and
circulation. During that time she participated in Total
Quality Management training and successful ISO 9001
certification efforts as lead or member of several teams.
She has a Bachelor of Science degree from the University
of Wisconsin – Eau Claire, and a Masters in Library
20
Science degree from the University of Maryland –
College Park.
Barbara Fischer joined the Outreach and
Communications Team as a Business Specialist in July
2002. Barbara has 24 years of experience with the federal
government at several components of the Department of
Defense, serving in positions including Industrial
Specialist, Program Analyst, and Contract Specialist. At
the Defense Contract Management Agency, Barbara led
efforts aimed at facilitating mentor relationships between
large and small businesses within the Department of
Defense and formulating strategic alliances between the
public and private sector. She gained extensive project
management experience while with the Department of the
Navy, Naval Air Systems Command, and has worked
primarily with the manufacturing and service sectors. She
served as the Configuration Manager for the
VH-3D/VH-60 series of helicopters for six years.
Barbara earned a Bachelor of Science from Virginia Tech
and a Masters of Science in Applied Management from
the University of Maryland (University College).
Abstract: Are you interested in performance excellence?
This workshop is designed to familiarize conference
attendees to the Baldrige Program, the Criteria, and the
tools you can utilize in your respective work
environment. It provides a hands-on opportunity to learn
the basics of the Baldrige Criteria, the benefits of
self-assessment, and the resources available to start your
journey.
Tools demonstrated and discussed with attendees will
include the Organizational Profile (eBaldrige); Are We
Making Progress? And Are We Making Progress for
Leaders?; and the Criteria booklet itself.
There will also be information presented about the
recently-added Nonprofit Award category that joins
Business, Education, and Health Care.
The workshop includes some lecture but also offers the
opportunity to possibly share with co-workers and other
conference attendees about your current or previous
organization.
Breakout #4
Body of Knowledge
Speakers: Ryan Nowosielski and Michael Dreikorn, The
IPL Group

Michael Dreikorn is the founder and President of The
IPL Group, LLC, which is a business performance
consulting and auditing firm, as well as founder and CEO
of AeroCert Registrar an aerospace and defense specific
quality registrar and founder and Executive Director of
the Aerospace & Defense Learning Institute which is a
not-for-profit organization dedicated to the sustained
knowledge base of the aerospace and defense industries.
Prior to present responsibilities, Michael was vice
president regulatory and compliance integrity for all Pratt
& Whitney company-wide businesses. He has over 24
years of aerospace experience, which includes
responsibilities in engineering, production, procurement,
and quality. He has global experience working for such
organizations as the Federal Aviation Administration,
McDonnell Douglas, Northrop, as well as others.
Strengthening his global perspectives, Michael has lived
and worked outside of the United States for over half his
professional life. He began his career in aviation in the
U.S. Army, spending seven years in helicopter operations
in West Germany.
Procurement, Production, and Maintenance and they are
aligned along the lifecycle. It is the charter of each team
to identify a Quality Practitioner’s knowledge and skills
that are specific to that segment of the product lifecycle.
The teams document the knowledge or skill, the lifecycle
segments it is required for, the segment of industry that it
applies to, the objective and content of the
knowledge/skill, and associated training and certification
opportunities that may be available. The BoK will be
assembled for 4 different levels of Quality Practitioners:
Associate, Practitioner, Senior, and Master.
Dreikorn is the author of The Synergy of One: Creating
High-Performing Sustainable Organizations through
Integrated Performance Leadership (IPL) (Quality Press,
2003) and Aviation Industry Quality Systems: ISO 9000
and the Federal Aviation Regulations (Quality Press,
1995) as well as various articles in the area of quality
management. In addition to several other professional
credentials which include an FAA Designated
Airworthiness Representative, FAA Airframe &
Powerplant license, FAA Inspection Authorization, and
ISO 9000 Lead Auditor certification. He holds a
Bachelor of Science degree in professional aeronautics
from Embry-Riddle Aeronautical University, a Master of
Science degree in management from Friends University,
and is a doctoral candidate in the Executive Leadership
Program at The George Washington University in
Washington, D.C., in the field of human resource
development. Michael serves on many industry managed
initiatives and is a founding member of the International
Aerospace Quality Group.
Abstract: The Aviation/Space and Defense Division
(AS&D) of ASQ has undertaken a project to identify the
Aviation/Space and Defense Quality Practitioner’s Body
of Knowledge (BoK). The team has been assembled to
identify the knowledge and skills required to be an
effective quality practitioner in the Aviation/Space &
Defense Industry. The project has been sanctioned by the
Aircraft Industries Association (AIA) Executive Quality
Steering Group (EQSG). Michael Dreikorn is the
Executive Champion of the team and the Chairman of the
AS&D Division of ASQ. The approach was to define the
BoK along a produce lifecycle. The teams that have been
identified are Program Management, Design,
21

Conference Registration
Register On-line!
Secure on-line registration is available through the conference website:
www.acteva.com/booking.cfm?bevaid=101497
Registration
Cost is $495 for ASQ/Aviation Space and Defense
(AS&D) members and $550 for non-members for over
16 hours of quality training! The non-members fee
includes a one-year membership to the Aviation/Space
& Defense Division Forum. (Forum membership
benefits include newsletters, industry/topic specific
content, websites, discussion boards, etc.)
The conference registration fee includes admission to all
sessions, exhibits, any available handouts and
presentation materials, continental breakfasts (Monday
and Tuesday), networking breaks, and lunches (Monday
and Tuesday).
We ask that fees to attend the CQSDI be paid in advance.
Due to the limited number of seats available,
registrations are not considered guaranteed until you
have registered on-line. VISA, MasterCard, Discover,
and American Express are accepted.
Substitutions or Cancellations
We understand that occasionally job responsibilities and
personal obligations prevent you from attending a
program for which you have registered. If you find that
you will not be able to attend the CQSDI, we encourage
you to send a substitute. Substitutions can be made at
any time, even on-site at the conference. To advise us of
a substitute name, please call (818) 393-0745 or send an
e-mail to Diana.l.shellman@jpl.nasa.gov.
If you find it necessary to cancel after you have already
paid, we can refund your conference fee if we receive
notice in writing prior to March 3, 2006. A full refund
will be issued. Due to the limited number of enrollments
available, registrants who cancel after March 3, 2006,
will not be eligible for a refund. “No shows” will be
subject to the full amount of the registration.
Hotel Accommodations
The 2006 CQSDI will be held once again at the Radisson
Resort at the Port located at 8701 Astronaut Boulevard,
Cape Canaveral, Florida. The hotel is 45 minutes from
Orlando International Airport and 30 minutes from
Melbourne International Airport. Shuttle service is
available to and from Orlando International Airport.
Please check with the hotel for current shuttle schedules
and rates.
The conference rate at the hotel is $119.00 (single/double)
per night for a standard room and $149.00 (suite), plus the
appropriate taxes. Room reservations should be made
directly with the hotel by calling (321) 784-0000 or
(800) 333-3333. When you call to make reservations,
please be sure to mention that you will be attending the
Conference on Quality in the Space and Defense
Industries (CQSDI). This will assure you of the special
conference rate. Your reservation must be made no later
than February 18, 2006, or it will be subject to space
availability.
A limited number of rooms are available at the hotel’s
government rate of $105.00. Reservations must be
accompanied by the appropriate identification.
To learn more about the Radisson at the Port, please access
their web site www.radisson.com/capecanaveralfl.
Optional Sunday Activity
No trip to Cape Canaveral is complete without a tour of the
Kennedy Space Center. Tickets and tour schedules are
available on-line at: www.ksctickets.com. For more
information on KSC, you can visit their web site at
www.ksc.nasa.gov, send an e-mail to
kscinfo@dncinc.com, or call (321) 449-4444.
To request a refund, please send an e-mail to
Diana.l.shellman@jpl.nasa.gov.
22

More Information on the Conference
For more information on the conference, including
sessions, activities, fees, registration, and special
arrangements, please contact:
Diana Shellman
Tel: (818) 393-0745
Fax: (818) 393-7675
E-mail: diana.shellman@jpl.nasa.gov
To register, go to:
www.acteva.com/booking.cfm?bevaid=101497
For additional conference information, please call
(703) 428-0853 or send an e-mail message to:
debra.harrison@dcma.mil
The conference is co-managed by ASQ/ASD and NASA
Jet Propulsion Laboratory. Please write to us at: 4800
Oak Grove Drive M/S 125-152 Pasadena, CA 91109
(Attn: Buck Crenshaw)
Exhibitor Information:
As a supplement to the information provided in the
sessions, attendees will benefit from the materials
available from the CQSDI exhibitors. The resource
exhibit fee is $895. This includes:
• One conference registration
• One six-foot draped and skirted table (Note:
Space limits exhibits to table-top displays only;
no free standing units can be allowed.)
• Listing in conference program
• Complete contact information for all attendees,
presenters, and other participants
• Listing on conference web site
Exhibitors confirmed to date include:
• DNV Certification
• Intertek Systems Certification
• NIST
• Perry Johnson Registrars
• Pratt and Whitney Rocketdyne
• Process Based Mission Assurance
(PBMA)
• Process Control Focus Group
(PCFG)
• Quality Leadership Forum/
Supplier Outreach
• The Aerospace and Defense
Learning Institute
• The IPL Group, LLC
• TIP Technologies, Inc.
• Visiprise, Inc.
The display areas are very well suited for resource
materials, company literature, and small product
displays. Set-up is on Sunday, March 19, 2006, from
3:00 to 5:00 p.m. Exhibits will be open on Monday, from
7:00 a.m. to 5:00 p.m. Teardown is on Tuesday, from
5:00 to 6:00 p.m.
There will be a limited number of exhibit spaces
available. Reserved table locations will be based upon
receipt of payment. To sign up as an exhibitor, please
contact Cynthia Nazario at (800) 248-1946 ext. 7442,
(414) 298-8789 ext. 7442 or CNazario@asq.org.
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Conference on Quality in the
Space and Defense Industries 2006
P.O. Box 3005
Milwaukee, WI 53201-3005