NASA Quality Policy - American Society for Quality

asq.org

NASA Quality Policy - American Society for Quality

To improve life here,

To extend life to there,

To find life beyond.

- NASA Quality Policy -

Brian Hughitt

NASA HQ OSMA

Quality Assurance


To improve life here,

To extend life to there,

To find life beyond.

Quality is never an accident; it is always the

result of high intention, sincere effort,

intelligent direction and skillful execution; it

represents the wise choice of many

alternatives.

William A. Foster


NASA Quality Policy

To improve life here,

To extend life to there,

To find life beyond.

It is NASA policy to comply with

prescribed technical and quality

requirements, and to provide for

independent assurance of

compliance with requirements.


NASA Quality Policy

To improve life here,

To extend life to there,

To find life beyond.

Risk Based:

Mitigate risks associated with noncompliance.

Determination of risk considers the likelihood

of noncompliance and the consequences

associated with noncompliance


NASA Quality Policy

To improve life here,

To extend life to there,

To find life beyond.

Risk Based:

Attain confidence levels commensurate

with risk associated with noncompliance,

including 100% verification of critical

product attributes


NASA Quality Policy

To improve life here,

To extend life to there,

To find life beyond.

Risk Based:

Continuously reevaluated and adjusted

based on changes to risk factors.

Determination of risk considers the maturity,

complexity, criticality, importance and value

of work performed, as well as past quality

program performance.


To improve life here,

To extend life to there,

To find life beyond.

The quality system provides assurance that all

requirements are complied with- those that

matter a lot and those that don’t matter much.

For highly complex and critical operations, there

are MANY requirements that matter a lot.

NASA = HIGHLY CRITICAL AND COMPLEX

Don’t waste your time assuring requirements that

don’t matter much. Be deliberate, be watchful,

be smart. Careful planning and measurement of

risk is the inviolable first step before quality

program execution.


To improve life here,

To extend life to there,

To find life beyond.

Separate the vital few from the trivial many.

Joseph Juran


To improve life here,

To extend life to there,

To find life beyond.


To improve life here,

To extend life to there,

To find life beyond.

“Life is full of gray choices… Ten thousand

gray choices; doing what we must do, and not

a bit more because that would take away from

other work that is absolutely critical to be

done right.”

Wayne Hale

Johnson Space Center

Space Shuttle Entry Flight Director

October 26, 2004


NASA Quality Assurance Policy

- AS9100 Implementation -

To improve life here,

To extend life to there,

To find life beyond.

Quality System Requirements for Activities

Performing NASA Work

AS9100 ISO 9001 AS9003

FAR

Inspection

Clause(s)

Quality

Clauses

(ARP 9009)

Critical and Complex Work X X

Complex / Non-Critical

Work

X

X

Critical / Non-complex

Work

X

X

Non-Critical Work X X


NASA Quality Policy

To improve life here,

To extend life to there,

To find life beyond.

Proactive:

Consist of up-front prework assurance

measures to provide increased confidence

that prescribed requirements will be

complied with.


NASA Quality Policy

To improve life here,

To extend life to there,

To find life beyond.

Continuous improvement:

Advocacy

Awareness training

Teaming

Sharing

Integration

Standardization

Lessons learned

Best practices


NASA Quality Policy

To improve life here,

To extend life to there,

To find life beyond.

Communication:

Ensure clear and mutual understanding of

requirements.

- Assignment

- Performance

- Assurance


To improve life here,

To extend life to there,

To find life beyond.

synergy:

creative cooperation


NASA Quality Policy

To improve life here,

To extend life to there,

To find life beyond.

Independence:

Be performed by persons that are not

assigned direct responsibility for meeting

cost or schedule objectives.


To improve life here,

To extend life to there,

To find life beyond.

Corrective action:

- Proximate and root cause(s)

- Scope/population

- Correction, replacement, repair, or

authorized disposition

- Preventive measures

- Validation of Effectiveness


NASA Quality Policy

To improve life here,

To extend life to there,

To find life beyond.

Supply Chain Control:

Flow quality requirements down to all

levels of the supply chain to ensure

control of sub-tier suppliers and assure

compliance with critical attributes.


NASA Quality Policy

To improve life here,

To extend life to there,

To find life beyond.

Competence

- Knowledge, skills, and experience related

to quality functions performed

- Knowledge, skills, and experience related to

the specific product, processes, or attribute

for which assurance is being provided

- Formal qualifications where required or

necessary to perform specialized functions


To improve life here,

To extend life to there,

To find life beyond.

"The society which scorns excellence in

plumbing because plumbing is a humble

activity and tolerates shoddiness in

philosophy because it is an exalted

activity will have neither good plumbing

nor good philosophy. Neither its pipes

nor its theories will hold water."

John Gardner


To improve life here,

To extend life to there,

To find life beyond.

Back- Up Slides


To improve life here,

To extend life to there,

To find life beyond.

- Customer Notification of Unsafe, Unreliable,

or Non Functional Product

- Objective Quality Evidence

- Quality Data Analysis

- Quality System

- Government Contract Quality Assurance


NASA Quality Policy

To improve life here,

To extend life to there,

To find life beyond.

AS9100 Quality Systems

Quality Management System

- Documentation Requirements

- Quality Manual

- Control of Documents

- Control of Records

- Configuration Management

Management Responsibility

- Management Commitment

- Customer Focus

- Quality Policy

- Planning

- Responsibility, Authority

and Communication

- Management Review

Resource Management

- Provision of Resources

- Human Resources

- Infrastructure

- Work Environment

Product Realization

- Planning of Product Realization

- Customer Related Processes

- Design and Development

- Purchasing

- Purchasing Information

- Verification of Purchased Product

- Production and Service Provision

- Identification and Traceability

- Control of Monitoring & Measuring Devices

Measurement, Analysis and Improvement

- Monitoring and Measurement

- Internal Audit

- Processes

- Product

- Control of Nonconforming Product

- Analysis of Data

- Improvement

- Corrective Action

- Preventive Action


- Management Responsibility

- Quality System

- Contract Review

- Design Control

- Document and Data Control

- Purchasing

- Control of Customer Supplied Product

- Product Identification and Traceability

- Process Control

- Inspection and Testing

- Control of Nonconforming Product

- Corrective Action

- Handling, Storage, Packaging, Preservation and Delivery

- Control of Quality Records

- Internal Quality Assessment

- Training

- Servicing

- Statistical Techniques

NASA Quality Policy

To improve life here,

To extend life to there,

To find life beyond.

AS9003 Inspection and Test Quality System


NASA Quality Policy

To improve life here,

To extend life to there,

To find life beyond.

FAR Inspection Clause

“The Contractor shall maintain an inspection system

acceptable to the Government covering supplies

under this contract and shall tender to the

Government for acceptance only supplies that have

been inspected in accordance with the inspection

system and have been found by the Contractor to be

in conformity with contract requirements.”


NASA Quality Policy

Quality Contract Clauses

To improve life here,

To extend life to there,

To find life beyond.

Quality System

• Material Identification, Damage, Count

• Right of Access

• Flow Down Requirements

• Certificate of Compliance (C of C)

• Certificate of Compliance Raw Material

• Certificate of Compliance - Calibration

• Special Process Certification

• Calibration System

• Configuration Management System

• Change Authority

• Critical Processes

• Government Source Inspection (GSI)

• Contractor Source Inspection (CSI)

• First Article Inspection

• Nondestructive Inspection (NDI) /

Nondestructive Test (NDT)

Certification

• 100% Attribute Clauses

• Limited Operating Life Items

• Limited Life and Age Control (Shelf

Life)

• Packaging Requirements

• Packaging Handling & Labeling

• Shipping Documents

• Nonconformance Reporting

• GIDEP

• Record Retention

• Electrical Wire and Cable Test Report

• EEE parts Date of Manufacture

• EEE Single Lot / Date Code

• Electrostatic Discharge (ESD)

Protection Program

• High-Strength Fasteners

• Pressure Vessels

• Solvent Containers

More magazines by this user
Similar magazines