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Stander Symposium abstract book - University of Dayton

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9:00 AM to 5:00 PM<br />

PHP Service Catalog Project<br />

Presenter(s): Jennifer A Gaboutou, Daniel E Kelly, Elizabeth C Ranz, James M Temme<br />

Advisor(s): Harvey G Enns<br />

MIS, OM and Decision Sciences<br />

3:00 PM-3:20 PM<br />

Senior/Capstone Project Miriam Hall - 207<br />

Our team has gone through the process <strong>of</strong> planning, developing, implementing, and maintaining three service catalogs to better help Premier<br />

Heath Partners (PHP) service their needs. All catalogs were developed through the 2007 Micros<strong>of</strong>t SharePoint s<strong>of</strong>tware. The developed catalogs<br />

provide PHP with easy-to-use applications that help simplify different questions or issues that can arise from either internal customers or employees.<br />

Furthermore, the application provides consistently updated and maintained catalog(s) that helps lessen erroneous requests. In summation,<br />

the developed service catalogs allow PHP to see increases in employee productivity and improvements in their customer support capabilities.<br />

140

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