Trust in the Future, Autumn 2012 - University Hospitals Birmingham ...

future
trust in the
The newsletter for members of UHB NHS Foundation Trust
Autumn 2012
Volunteer of
the Year
Rare hospital
brochure

Welcome
Welcome to the 2012 Autumn edition of Trust in the Future.
On 12 July we were bestowed with a Royal seal of approval when Her Majesty The Queen attended
the official opening of the Queen Elizabeth Hospital Birmingham.
This was a truly magnificent occasion – one that I can very proudly say I was a part of – enjoyed by
hundreds of patients, staff, volunteers, members and governors past and present. I hope that those
of you who were in attendance, or viewed the event, enjoyed the festivities.
Words cannot really describe the pride I feel as Chairman of this Trust. Recent months have been
undoubtedly some of the most memorable and I will reflect upon them fondly for some time to
come.
Most recently we have held governor elections for a number of both patient and public governor
positions. I would like to personally thank all those who took the time to cast their vote - it is exciting
to learn that so many of you have voted and that many members chose to stand as candidates.
You will be able to meet our Council of Governors at the forthcoming Annual General Meeting,
details of which can be found at the back of this issue.
Looking ahead to this Autumn, we have our fourth annual Best in Care Awards to look forward to
and I anticipate meeting some exceptionally dedicated Trust members in the Member of the Year and
Volunteer of the Year categories. Good luck to you all!
Sir Albert Bore
Chairman
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A fresh approach
Autumn 2012
Take a look at what’s inside your Autumn edition of Trust in the Future
04
A right Royal visitor
Her Majesty The Queen officially
opens the QEHB
06
Pleased to meet you
A line-up of delighted staff and patients
greet the Royal visitors
09
QEHB
11
Just
14
Joanne
A diamond celebration
joins in the Jubilee fun
The final countdown
£500,000 to go for the QEHB
Charity Cancer Appeal
Volunteer of the Year
Partridge is crowned the
worthy winner
…plus
HARC is moving
Governor election results
Dates for your diary
Healthy eating at QEHB
3

Autumn 2012
A royal seal of approval
The Royal couple visited the hospital during a twoday
visit to the West Midlands as part of the Queen’s
Diamond Jubilee Tour.
crowds outside the main entrance before moving
inside to talk to patients, staff and volunteers.
Following a speech by Dame Julie Moore, Chief
Executive, and a video showing the hospital at work,
the Queen unveiled a piece of commemorative
glasswork by local artist Eryka Isaak.
Dame Julie said: “We were quietly optimistic that the
the new hospital and we’re absolutely delighted that
she chose to come here during her Diamond Jubilee
Tour. It makes it a doubly special occasion.
“The Trust has a long history with the Queen
Elizabeth name, with the Queen Mother naming the
moved to our fantastic new building.
“The visit today is a tribute to all the hard work our
staff have put in to make sure the new hospital has
been such a tremendous success.”
During her visit, the Queen acknowledged the bust
of the late Queen Mother, which was transferred to
the main entrance of the QEHB from the old Queen
On leaving the hospital, she was presented with a
posy by Bethan Davies, a 20-year-old patient on the
Young Persons Unit.
Bethan, from Herefordshire, has been undergoing
chemotherapy at the hospital since she was
diagnosed with an adrenal tumour in January this
year.
Her late great aunt, Miss Hilda Ward was a member
of the Royal Household, which she joined in 1936, at
the age of 35.
During her employment she was awarded the Royal
Victorian Medal (RVM) in recognition of her personal
service to the Sovereign or Royal Family. Miss Ward
received correspondence from the Queen and Duke
of Edinburgh after her retirement and until her death
at the age of 90 in 1991.
4

Summer 2010 Autumn 2012
5

Autumn 2012
Members meet the Queen
Renal patient Nick Flint, who underwent
a transplant operation 14 years ago,
is chairman of the hospital’s Kidney
Patients Association. He was one of the
lucky few who met the Royal couple.
Nick said from the event: “He [Duke of
Edinburgh] asked what my involvement
was and I told him I run the Kidney
Patients Association at the hospital and
had been a kidney patient myself.
Nick Flint meeting the Duke
“It was really fantastic and
the whole occasion has
gone so well. It is a tribute to
every member of staff who
helped create the hospital.”
Ann Bagnall, who was the first
patient to be admitted to the new
hospital, said: “This has been a
momentous day – I can’t believe
I have met the Queen. I told her
what it was like to leave Selly Oak
and to move to the new hospital.
It was such a dramatic day and
the staff were so nice.
She added: “This has been
fantastic – an absolute honour.
The Queen has the most
beautiful, sparkling eyes and
looked wonderful.
“This will be something to
tell my grandchildren. I am
so proud.”
Ann Bagnall talking to the Queen
6

Summer Autumn Winter 2012
2011
Lucy Bartram told the Queen she has been
a patient at the QE for eleven years and has
worked at the Trust for five and a half years.
“I told the Queen that I got
to see the Trust from both
sides and she said that must
be very interesting. She was
lovely and very friendly and it
has been a real honour to be
given this opportunity.”
Lucy Bartram meeting the Queen
Patient Barry Froggatt also met the Duke
of Edinburgh. Barry has Parkinson’s and
has attended the Trust’s neuroscience
department for over 17 years.
His wife and full-time carer Hazel
accompanied him to the official opening.
Both were ‘delighted’ to have been invited
to the event.
Barry Froggatt meeting the Duke
Star of the show, 91-year-old Eileen Pool,
who met the Duke of Gloucester when the
QE was opened in 1939, told us how she
made the Queen laugh:
“I think I made the Queen
chuckle and I told her that
I was here for the official
opening of the old QE
hospital. She’s a very nice
lady.”
Eileen meeting the Queen
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Autumn 2012

Jubilee fever sweeps QEHB
The Official Opening was a key engagement
on the Birmingham leg of the Queen’s
Diamond Jubilee Tour but it wasn’t the
only way the Trust marked this historic
year. Patients and staff celebrated in style
over the Diamond Jubilee weekend with all
inpatients receiving celebratory cupcakes
served with union flag serviettes as part of
the day’s afternoon tea service. The cakes
were baked in-house by Plaza Restaurant
chefs.
Rooms were decorated with bunting made by
patients and the Dignity Team, and performances
given by Cathouse Theatre Company were held
on the wards and in the main atrium of the
hospital. A small cinema was also set up showing
films of the Queen’s celebrations over the past
60 years, including the coronation and previous
jubilees.
A royal connection
Building the Queen Elizabeth Hospital began in
1933 with the Prince of Wales laying the first
stone
The official opening took place on 1 March
1939; it was attended by King George VI and
Queen Elizabeth, who delighted the local
crowds by giving her name to the hospital
unannounced
On 1 April 2002, The Centre for Defence
Medicine was given approval by Her Majesty
Queen Elizabeth II and given Royal status
and re-named The Royal Centre for Defence
Medicine
Their Royal Highnesses Prince William and
Prince Harry made a private visit to Selly
Oak Hospital in 2009, to visit injured military
personnel and to meet nursing staff
Over the past three years, Princess Anne,
Prince Edward, the Duke of Kent and Sophie,
Countess of Wessex have visited the hospitals
The Prince of Wales is a regular visitor to the
hospitals. His most recent visit was in June
2012 where he spent three hours talking to
military patients.
In April 2012, the ground-breaking ceremony
for Fisher House, a home away from home for
injured military personnel and their families,
took place. HRH The Duke of Gloucester turned
the ceremonial first sod, marking the project’s
official start on site
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Autumn 2012
Rare hospital brochure comes to light
A rare historical artefact has been generously
donated by a Trust member to provide a
fitting tribute to Her Majesty the Queen in
her Diamond Jubilee year.
Mr J Taylor from Kings Norton in Birmingham
dug out his special edition souvenir marking the
Queen’s coronation after reading the story of
George and Margaret Weil.
They had featured in the last edition of Trust in the
Future after finding their 1934 commemorative
programme in a loft and presenting it to the Trust.
Mr Taylor’s treasured item, a brochure published
in 1953, was issued to commemorate the Queen’s
coronation and an original letter issued from the
Queen Elizabeth Hospital’s then House Committee.
Almost 60 years later, the brochure and letter have
made their way back to the QE to be included in
the Histories Project archives.
The coronation brochure is the only official hospital
document found to date which bears the image of
Queen Elizabeth II – a portrait of the young Queen
famously captured by photographer Dorothy
Wilding.
It includes around 30 images depicting the life and
workings of the Queen Elizabeth Hospital, a ‘short
history’ of the hospital and a personal tribute to
the newly-crowned Queen:
“On March 1st, 1939, Her Majesty the Queen
Mother bestowed her name on the great Hospital
illustrated in the following pages.
“This special edition is issued as a small token
of admiration, loyalty of all connected with the
Hospital for her daughter, Queen Elizabeth II, on
the occasion of her Coronation, June 2nd, 1953.”
Although written some six decades earlier,
descriptions of the hospital’s ethos reflect the
values held by the Trust today: “It [the QE] stands
as the embodiment of a partnership between
hospital practice and medical research and combines
experience and knowledge for the achievement of
fresh triumphs in the art of science and healing.”
Mr Taylor, who echoes the sentiments in the
coronation brochure, says having visited the
hospital on two recent occasions he is “very
pleased and impressed with the new building and
the quality and care of the staff”.
10

Autumn 2012
The QEHB Charity has had an astounding
reaction to its Cancer Appeal.
Launched last year, the Charity pledged to raise
£5.5 million for state of the art cancer treatments at
the hospital. The appeal is now entering the ‘home
straight’ with £500,000 left to raise.
Today the first patients are already having treatment
using TomoTherapy HD technology and we’re well
on our way to purchasing an amazing CyberKnife
machine.
In recent months the funds have been boosted by
generous donations from other charities:
£110,000 from Get A Head, an independent head
and neck specialist charity based at QEHB;
and £50,000 from the Stan Bowley Trust which
aims to raise awareness of – as well as funds for -
CyberKnife.
Mike Hammond, Chief Executive of QEHBC
explains: “We’ve had an amazing response to the
QE Cancer Appeal. As well as these organisations,
individual fundraisers across the country understand
the importance of getting CyberKnife as soon as
possible”
TomoTherapy HD offers greatly increased accuracy
in radiotherapy treatment so tumours can be
treated better, with less damage to surrounding,
healthy tissue. CyberKnife is an amazing noninvasive,
pain free alternative to open surgery in
treating tumours anywhere in the body.
Oct-Dec
Charity Diary Dates
Queen
Elizabeth
Hospital
Birmingham
Charity
Saturday 20 October:
Breast Screening Service 21st Birthday Ball at the
Jaguar Suite at Edgbaston Cricket Ground.
Tickets are £40 each or £350 for a table of 10.
All proceeds go to the South Birmingham Breast
Screening Trust Fund. Tickets are available from
the Charity’s website www.qehb.org; for more
information email screening@uhb.nhs.uk.
Sunday 21 October:
BUPA Great Birmingham Run. Team of runners will
be raising money for patients at the QEHB. If you
would be interested in lending your support to the
event - either as a runner or volunteer - contact
charities@uhb.nhs.uk.
Tuesday 11 December:
QEHB Charity Christmas Carol Concert at 7pm in
St Philip’s Cathedral, Birmingham. The fundraiser
features traditional carols and songs performed by
children and adults. Tickets available from:
www.qehb.org.
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Autumn 2012
Members elect new governors
Results of the 2012 Governor Elections were
announced in July following one of the most
hard-fought elections the Trust has seen in
years. In total 19 candidates stood for the five
patient and public seats on the Trust’s Council
of Governors (CoG).
The CoG aims to serve the needs of members
within their constituency i.e. patients, the public or
staff, to influence decision-making and to monitor
the governance of the Trust in a trustee capacity.
Governors also appoint the Chairman and Non-
Executive Directors and approve the appointment
of the Chief Executive.
In addition to the five seats up for election, two
new stakeholder governors have been appointed
– Professor Joanne Duberley replaces Professor
Edward Peck of the University of Birmingham
and Jenni Ord, chairman of the Birmingham and
Solihull Cluster, joins the CoG.
UHB Chairman Sir Albert Bore said: “We would
like to wholeheartedly offer our warmest welcome
to our newly-appointed and elected governors
and extend our sincerest thanks to those who
are leaving the Council of Governors for their
dedication and enthusiasm over recent years.”
Sandra
Haynes MBE
Public Governor
years, has been a volunteer at both Selly
Oak and Queen Elizabeth hospitals for
the Patient and Carer Council and has
been involved in a number of projects
to improve patient experience. Sandra
also holds the position of Secretary for
the Friends of Queen Elizabeth Medical
Centre, who frequently donate ‘added
extras’ for patients.
Christine Beal
Public Governor for
Edgbaston
Christine has lived in Birmingham for
adult daughters. For several years she
has acted as an advocate for patients
and her previous employment as a
clinical scientist at The Royal London
Hospital and in the West Midlands, has
provided sound knowledge in hospital
services. She hopes to ensure that the
Trust meets the needs of Birmingham’s
diverse population.
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Healthy eating comes first at QEHB
Autumn 2012
Staff, patients, visitors and the local community can
now buy fresh fruit, vegetables and salad right on the
doorstep of the Queen Elizabeth Hospital Birmingham
(QEHB).
‘Dave’s Fruit and Veg’ stall is located outside the main
entrance to the QEHB and sells seasonal produce from
the local area. The stall is open from 07:30-17:30
Monday to Friday.
Antony Cobley, Senior HR Manager, organised the stall
and said:
“We want to make it as easy as possible for our
hospital community to lead healthy lives and make good
choices, either for a tasty snack or as part of the weekly
shop. This is one of a number of health and wellbeing
initiatives at QEHB which helps achieve this aim and will
not just be limited to staff as we hope patients, visitors
and the local community will see this as a valuable
resource.”
You said – We did
Your views help us improve patient experience. Here’s just
one example of how listening to the voices of our members
enables us to make positive changes.
You Said:
The Trust received feedback from carers who commented
that the facilities for them to stay overnight on the wards at
QEHB were not satisfactory.
We Did:
The Friends of QE donated a bed for each ward and
guidelines were developed to help staff support carers who
needed to stay overnight due to patients being critically ill,
or to support patients who have special needs.
Wards store these beds, which fold away to look like a chest
of drawers, in their waiting rooms. When needed they can
be set-up by those carers wishing to stay the night.
13

Autumn 2012
Volunteer of the Year
Described as a shining star who has overcome
adversity, Joanne Partridge, a receptionist
at the Trust’s Learning Hub facility has been
crowned 2012 Volunteer of the Year.
Joanne was presented with the award during the
Annual Volunteer’s Afternoon Tea at the Botanical
Gardens in Birmingham on 24 July.
After losing her job Joanne enrolled on the Activate
programme, which is run by the Learning Hub
to help local people get back into work. After
undertaking a work placement at the Learning Hub
herself, Joanne decided to volunteer two days a
week and help the Hub to help others – and what
an impact she has made.
Despite having a medical condition that means
she requires oxygen therapy for 16 hours per day,
Joanne demonstrates perfectly that with courage,
drive and ambition you can accomplish whatever
you set your mind to.
Rachel Burton, Learning Hub Manager and one of
many who nominated Jo, said: “Jo’s an inspiration
to the staff and clients at the Hub. She’s a
shining example of how barriers can be positively
overcome. She is always smiling and always willing
to go the extra mile to help her colleagues. When
covering reception she has a great ability to put
clients at their ease especially when waiting for a
mock interview.”
Kim Brown, a tutor at the Learning Hub added:
“She is a fantastic role model. Her admin skills are
second to none and she is a perfect advocate for us
here at the Learning Hub.”
Tom Simons, who through volunteering on ward
726, gives staff and patients the ‘feel-good factor’
and Sandra Haynes, Karen Riddle and Jaswinder
Sidhu - the volunteers who work behind the scenes
in Voluntary Services – were also recognised with
Highly Commended certificates for their dedication
to the Trust.
14

Autumn 2012
University Hospitals Birmingham
NHS Foundation Trust
Outpatients
is m ovin g
HARC is moving to Nuffield House,
Queen Elizabeth Hospital site in December 2012
Nuffield House
HARC is moving from Selly Oak Hospital site to
a new home within Nuffield House, which is
located on Queen Elizabeth Hospital site.
HARC will open in its new home on
Monday 10 December 2012 so please check
your appointment letter carefully for details of
your appointment.
The same staff will work at the new location.
From December, HARC will be known as
Queen Elizabeth Hospital Audiology Centre.
Which bus do I catch?
There is a map showing local bus routes
overleaf. Please contact Centro for the most up
to date information. There is a map showing
local bus routes at www.uhb.nhs.uk/maps.htm
There is also a free shuttle
bus which is operated by
Q-Park. This transports
patients and visitors
around the hospital site
and includes pick up/
drop off points outside
University train station and the bus stops
outside the new Queen Elizabeth Hospital
Birmingham. The free shuttle bus is marked on
the map overleaf.
Which entrance do I use?
There is an entrance specifically for the Queen
Elizabeth Hospital Audiology Centre. This is
on the left hand side of Nuffield House and is
clearly signed… see photo below:
Main entrance
Where do I park?
For appointments in Nuffield House, please
park in car park D – see map on the back of
your appointment letter and photo below.
The postcode for the car park is B15 2WB.
What do I do once I’ve arrived?
Once you are inside there will be a self check-in
kiosk directly in front of you, to the right of the
reception desk. You will need to check in using
the self check-in kiosk and wait in the waiting
area. Turn over for a step-by-step guide to the
check-in process.
What is the address of the Queen Elizabeth Hospital Audiology Centre?
Queen Elizabeth Hospital Audiology Centre, Ground Floor, Nuffield House,
Queen Elizabeth Hospital site, Mindelsohn Way, Edgbaston, Birmingham, B15 2TH
The telephone number from Monday 10 December will be 0121 371 7100
15

Healthtalk dates - 2012
Our free health talks are open to everyone, and there’s no need to book.
If you think you’d be interested in one of the talks listed below, please come along to
Lecture Theatre 2 in the Education Centre, Level 1 at the new Queen Elizabeth Hospital
Birmingham, on the date shown below.
10.00am-10.30am – Registration 10.30am-12.30pm – Health Talk
Tuesday 21 August It’s just wear and tear – Osteoarthritis, care and treatment
Tuesday 18 September Conditions of the eye
Tuesday 16 October Dementia
Tuesday 20 November Health and Social Care Bill – what it means to us
Tuesday 18 December The liver and how it works
Governors’ drop-in sessions - 2012
The governors hold regular drop-in sessions at the
QEHB. The meeting point is the Costa Coffee stand,
part-way down the main Outpatient corridor on
Level 0.
These sessions are informal providing staff, patients and
visitors with an opportunity to meet with their governors,
to ask questions, raise issues and to make suggestions.
Sessions will run 10.00am-midday on the following dates:
Tuesday 4 September
Wednesday 3 October
Thursday 8 November
Monday 3 December
Annual General Meeting - Save the date
You are invited to attend the Annual General
Meeting which will be held on Monday 24
September. The AGM will include information
on the Trust’s annual review and accounts,
service developments and the new hospital
project. It will also be a great opportunity to
get together and meet other members – and of
course, our newly-elected governors.
The AGM will be held in Lecture Theatre 3,
Level 1, Queen Elizabeth Hospital Birmingham,
6pm–8pm.
If you would like to attend,
please contact us on 0121 317 4323
or send an email to members@uhb.nhs.uk.
Contact Us
Got a question? You
can call the membership
team on: 0121 371 4323
Email: members@uhb.nhs.uk
You can also visit the membership
pages on the Trust website www.uhb.nhs.uk
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Autumn 2012
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