1447 hardship DL - Yarra Valley Water

We understand our customers cannot always afford the
minimum payment amounts required to manage their
account. Accordingly, we will negotiate arrangements
based on what our customers can reasonably afford to pay.
With our individual case management approach, we will
ensure that each customer’s needs are appropriately and
sensitively addressed. Our customers are invited to contact
our team at any time to discuss their situation.
Arrange and save
The Arrange and Save program is designed to reward
customers for continually meeting their arrangements.
After customers make a set number of payments, we will
credit the customer’s account to the value of one payment.
If the customer continues to meet their arrangement over
a period of time, we will review the account and adjust
the balance where appropriate.
Smart homes
Smart Homes is a joint initiative between Yarra Valley Water
and Department of Human Services, whereby eligible home
owners receive a FREE water audit by a Yarra Valley Water
licensed plumber. Our plumber will conduct a water
efficiency audit of the household, carrying out work where
needed to assist in reducing the households’ overall
ongoing water bills.