Bounce Back - Pacific Asia Travel Association Thailand Chapter

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No. Readiness checklist Done To be done This checklist is only a guide, it does not contain all of the components, contingencies or options required by each organization or destination for its specific crisis planning process 1 We have a crisis management plan 2 We identified crisis management coordinator and alternate 3 We assigned responsibilities to each stakeholder and alternates 4 We have a multi network notification system in place to alert all stakeholders 5 We have a trained crisis response team 6 We established a law enforcement-, fire department and emergency services liaison 7 We are aware of the law enforcement-, fire department- and emergency services command and control structure and their crisis-scene managements plans 8 We established a media liaison and plan for communication 9 We have an inventory of internal and external skills that may be helpful 10 We placed crisis management toolboxes (necessaryitems assembled in advance ) in several easily accessible locations 11 We have an emergency “ dark” website designed that can be activated on short notice 12 We developed all necessary forms to assist in crisis management 13 We made suppliers, vendors and channel partners aware of the plan 14 We designated a safe and secure crisis center ( and an alternative area ) Bounce Back 53
No. Readiness checklist Done To be done 15 We have back up procedures for critical information in an off-site location 16 We make sure that the crisis plan avoids trying to change how people normally behave in crisis situations 17 We are convinced that all those that are involved in the design of the plan accept it and assisted in the development 18 We have made sure that the emergency organizations in our area have adopted standard terminology and procedures 19 We ensured with all stakeholders that the responsibility for common disaster tasks is now predetermined on a mutually agreed basis 20 We practice crisis alerts periodically through the year 21 We established procedures for annual inclusion of new staff / stakeholders 22 We established procedures for annual update / review for all stakeholders 23 We obtained an professional review of crisis response procedures 24 We obtained a legal review of crisis response procedures 25 We have introduced legislation to increase the readiness of the organization or destination 54 Bounce Back
Page 1:
Bounce Back Tourism Risk, Crisis an
Page 4 and 5:
The Broad Context of Crisis Managem
Page 6 and 7: A Destcon 3 situation may arise in
Page 8 and 9: Risk Management and Security Defini
Page 10 and 11: There is a wide a range of risks to
Page 12 and 13: THE SIGNIFICANCE OF INSURANCE COVER
Page 14 and 15: Airlines and airports Tourist attra
Page 16 and 17: SECURITY AUDITS FOR TOURISM DESTINA
Page 18 and 19: While a security audit should addre
Page 20 and 21: This booklet introduced the ‘ Fou
Page 22 and 23: This is the stage in which there ha
Page 24 and 25: They should contain the Following E
Page 26 and 27: Response: The key element of respon
Page 28 and 29: Recovery The worst is over and your
Page 30 and 31: Debriefing Debriefings can occur as
Page 32 and 33: CRISIS AND RECOVERY CASE STUDIES Th
Page 34 and 35: Timing the Commencement of Recovery
Page 36 and 37: Step 4: Restoring Confidence in Sou
Page 38 and 39: Step 9: Publicise the Positives.
Page 40 and 41: TOURISM RECOVERY STRATEGIES FROM SE
Page 42 and 43: Media Hosting Guide for Destination
Page 44 and 45: • Flexibility is required, especi
Page 46 and 47: IMPLEMENTING A BALANCED RECOVERY ST
Page 48 and 49: Be first. Be right. Be credible. 1.
Page 50 and 51: Using social media for crisis reduc
Page 52 and 53: Recommended Books Beirman D.(2003)
Page 54 and 55: No. Reduction checklist Done To be
Page 58 and 59: No. Response checklist Done To be d
Page 60 and 61: No. Recovery checklist Done To be d
Page 63: PATA PREMIER PARTNER PATA PREMIER M
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