Seniors Guide to Council - Townsville City Council - Queensland ...

townsville.qld.gov.au

Seniors Guide to Council - Townsville City Council - Queensland ...

townsville city council

Seniors Guide

to Council

2012/2013

Supported by


Willows Shopping Centre – when it’s fabulous to be 50!

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With an exclusive Senior Club Membership card, you are entitled to fantastic discounts from

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Willows – providing an easily accessible shopping experience.

Willows Shopping Centre is proud to provide designated disabled car parks, an undercover

drop off zone and a Sunbus terminal within walking distance of the centre. For those who

need assistance, wheelchairs and electric scooters are available free of charge through

the Customer Service Desk. Further information and bookings on 4799 9100.

Willows Shopping Centre is proud to support the community

who supports its centre.

Hervey Range Road, Thuringowa Central

Ph 07 4799 9100 Fax 07 4799 9111

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townsville city council

Seniors Guide to Council

2012/2013


contents

mayoral foreword >> 4

your councillors >> 5

contacting council >> 6

the customer service centre 6

townsville city council website accessibility >> 9

accessing townsville >> 10

queensland government companion card >> 10

community facilities and public places >> 11

community centres 11

meeting rooms 12

galleries 13

citylibraries 16

theatres 21

swimming pools 24

parks 25

the strand 27

riverway 28

council services >> 29

townsville waste services 29

environmental health services 31

construction and maintenance 34

geospatial solutions 35

townsville water 35

2 >> seniors guide to council www.townsville.qld.gov.au


integrated sustainability services 37

rates 40

programs >> 42

home services 42

lawn mowing service 42

pensioner transport subsidy scheme (ptss) 43

aboriginal and torres strait islanders elders yarnin’ circle 43

active and healthy seniors program 43

computer access and training programs 45

community safety 47

community events for seniors >> 48

seniors picnic in the park and lifestyle expo 48

seniors music day on magnetic island 48

pioneers party 49

awards for seniors >> 50

townsville city council seniors awards 50

veterans sports awards 50

community grants >> 51

disasters and emergencies >> 51

community information >> 53

feedback >> 54

disclaimer >>

Whilst every care has been taken to ensure that the information contained is as accurate as possible, the compilers take no responsibility for

any errors, omissions or other mistakes. The also take no responsibility for any damages resulting to any individual or groups or organisations

resulting from errors, omissions or other mistakes. We apologise for any errors. If an error or omission is detected, please contact Community

Services on 1300 878 001.

www.townsville.qld.gov.au

seniors guide to council >> 3


mayoral foreword >>

Townsville City Council is pleased to present the fifth edition of the Seniors Guide to Council.

The purpose of this guide is to provide Townsville seniors with brief information on the diverse range of

council services and how these services can be accessed by seniors and their families in our community.

It is important that all members of our community have information to access council services and this

guide is one strategy that will assist our senior community members to access community and council

information.

Townsville City Council is committed to the facilitation of the distribution of information between seniors,

council and other community organisations.

Cr Jenny Hill

Mayor of Townsville

This Seniors Guide to Council is available on the Townsville City Council website: www.townsville.qld.gov.au

4 >> seniors guide to council www.townsville.qld.gov.au


your councillors >>

For a full list of councillors and contact information visit www.townsville.qld.gov.au or

phone 1300 878 001.

www.townsville.qld.gov.au

seniors guide to council >> 5


contacting council >>

For more information on anything contained in this booklet please contact the Customer Service Centre or visit council’s website.

the customer service centre

All enquiries for Townsvile City Council including council services and activities should be made to our

Customer Service Centre.

phone >> 1300 878 001

email >> enquiries@townsville.qld.gov.au

mail >> PO Box 1268, Townsville, Qld, 4810

website >> www.townsville.qld.gov.au

locations

The Customer Service Centre has two locations:

>> Administration Building, 103 Walker Street, Townsville City

>> Civic Centre, 86 Thuringowa Drive, Thuringowa Central

Both centres are open from 8.30am - 5pm Monday to Friday.

call centre

The Customer Service Centre can be contacted during opening hours on 1300 878 001. This is the main

contact number for all council departments. Customer Service Representatives will be able to assist with

your query or request.

6 >> seniors guide to council www.townsville.qld.gov.au


after hours emergencies

If the matter is urgent and cannot wait for normal business hours, you can still call 1300 878 001 and your

call will be transferred to the After Hours Emergency Service Provider who will record your complaint or

service request and refer it to the appropriate council officer.

payments made at the customer service centre

Cashier hours are 8.30am – 5pm, Monday to Friday. Payments can be made during these hours. There

are many payment options available to customers - these options are outlined on the relevant notice. We

accept cash, cheques, MasterCard or Visa. (Please note that no cash out can be given on credit cards or

cheques). Payment is also available online at the Townsville City Council website. Credit Card payments

will attract a surcharge.

Please note: cheques, money orders, postal notes, et cetera must be made payable to Townsville City

Council and crossed “Not Negotiable”. A receipt will only be posted if specifically requested.

reporting a maintenance issue

Residents can report maintenance issues and graffiti to council by either contacting the Customer Service

Centre on 1300 878 001 or emailing their maintenance issue through the link at the Townsville City Council

website.

complaint information

Council is committed to a complaints management process which ensures the effective, transparent and

timely resolution of complaints. Your comments provide us with valuable feedback to allow for continuous

customer service improvement.

www.townsville.qld.gov.au

seniors guide to council >> 7


All you have to do is let us know about your complaint and we will direct your concern to the department

best able to deal with it.

If you require further information about the complaints management process please visit the Townsville

City Council Website www.townsville.qld.gov.au or contact our Customer Service Department on

1300 878 001.

8 >> seniors guide to council www.townsville.qld.gov.au


townsville city council website accessibility >>

The Townsville City Council website aims to be as inclusive as possible, especially with users who may use

assistive technologies.

Additionally, our site has been:

>> Tested with various diagnostic and evaluation tools and we are constantly striving to improve the way

content is accessed.

>> Developed to display adequately on all commonly used browsers.

>> Designed to suit a minimum screen size of 600 by 800 pixels.

>> Designed in a fluid format to accommodate most screen sizes.

browsealoud

Browsealoud is software that assists people with a disability, visual impairments, low literacy and reading

skills, and English as a second language, to read the content on this website.

Once the Browsealoud software is downloaded onto personal computers and activated, it works by

speaking the words as a cursor moves over the selected text. Using this software provides opportunities

for people to access information and to be more involved in council decision making about council

services and programs.

By providing public access to Browsealoud on this website, Townsville City Council aims to provide

a community service and to help meet Commonwealth Disability Discrimination Act legislation. The

Browsealoud software is available as a free download and is only active for the Townsville City Council

website and any other Browsealoud activated websites.

Further information is available on the Townsville City Council website.

.

www.townsville.qld.gov.au

seniors guide to council >> 9


accessing townsville >>

The Accessing Townsville Guide and companion map has been developed to assist people to access some

of the various shops, restaurants, attractions and services Townsville has on offer. It also helps to identify

some appropriate and accessible accommodation. It is a valuable tool for everyone with limited mobility

including people with a disability, seniors and parents with strollers.

You can also view or download a copy via the Townsville City Council website.

For more information on this guide and map, contact Community Services on 1300 878 001.

queensland government companion card >>

Townsville City Council is an industry affiliate of the Queensland Government Companion Card.

Through this program, a carer or companion accompanying a person with a disability who holds a

companion card is able to gain free admission to public events, programs and activities which are publicly

funded by council at the following council facilities:

>> Townsville Civic Theatre

>> Riverway Arts Centre, and

>> All council pools.

For further information on the companion card program and other Townsville business affiliates

participating in this program, call 13 13 04 or visit

www.communities.qld.gov.au/community/companion-card.

10 >> seniors guide to council www.townsville.qld.gov.au


community facilities and public places >>

community centres

There are a number of community centres within the Townsville City Council area. Council operates six

of these community centres. A variety of activities occur at each centre including; recreation activities,

support group meetings and club meetings. Various cultural, dance, sport and hobby groups currently

meet in these centres. Many community centres can be hired for meetings and functions. For details on

hiring a community centre, contact the Customer Service Centre on 1300 878 001.

Community Services Business Support (Venues Team) handles bookings for all Townsville City Council

controlled spaces for events/functions/ceremonies (excluding Pioneer Park at Riverway which is managed

by Tony Ireland Stadium). Bookings for the open spaces range from small events such as weddings,

naming ceremonies, charity walks and fundraisers through to parades and festivals. An application to

hold an event can be made by phoning the Customer Service Centre on 1300 878 001. Two weeks notice is

required for booking minor events and eight weeks notice for major events. Fees and charges apply.

Townsville City Council Community Centres are located as follows:

townsville city council community centres

Annandale Community Annandale Shopping Centre, 67-101 MacArthur Dr, Annandale

Centre

Railway Estate

Community Centre

23 First St, Railway Estate

www.townsville.qld.gov.au

seniors guide to council >> 11


Heatley Community

Centre

Cnr Fulham Rd & Lindeman Ave, Heatley

Riverside Gardens

Community Centre

55 Riverside Blvd, Riverside Gardens, Douglas

Oonoonba Community

Centre

Oonoonba Park, 2 Shannon St, Oonoonba

Wulguru Community

Centre

14 Edison St, Wulguru

Further information, including floor plans are available on the Townsville City Council website.

A full list of community centres across the whole of Townsville, including centres not operated by council,

can be obtained by contacting the Community Information Centre on 4771 4230 or go to the Townsville City

Council’s website.

meeting rooms

Organisations can hire the Von Stieglitz Room and the Soundshell at 86 Thuringowa Drive, Thuringowa

Central. Meeting rooms at the Riverway Arts Centre, Tony Ireland Stadium, Reid Park Pit Complex,

Townsville RSL Stadium and CityLibraries, can also be hired. For information on rooms and bookings,

contact the Customer Service Centre on 1300 878 001

12 >> seniors guide to council www.townsville.qld.gov.au


galleries

perc tucker regional gallery

location >> 253-259 Flinders Street (Cnr Denham Street), Townsville

phone >> 4727 9011

web >>

www.townsville.qld.gov.au

Perc Tucker Regional Gallery, officially opened in 1981 and is named in honour of Alderman Perc Tucker,

Mayor of Townsville from 1976 to 1980. The gallery is located in an historic building located in the

Townsville CBD. The gallery is owned and managed by Townsville City Council.

The gallery’s mission is to “develop the art, artists and arts audience of North Queensland”. The gallery

offers a diverse program of local, national and international exhibitions complemented by a dynamic

public program including lectures, performances and workshops.

Due to its location, the gallery’s collection is based on the theme of “The Tropics”. The gallery

accommodates over 2,000 artworks, primarily contemporary Australian art, including works in a range of

media by local artists, and a small but significant holding of historical works and Indigenous fibre art.

For information about current exhibitions, visit council’s website or phone the gallery on 4727 9011. The

gallery is open seven days and entry is free.

Opening Hours

Monday – Friday >> 10am to 5pm

Saturday – Sunday >> 10am to 2pm

Closed Public Holidays

www.townsville.qld.gov.au

seniors guide to council >> 13


Gallery Exhibition Tours

The gallery welcomes group bookings for tours and provides staff who can offer insight into the works on

display. Group Exhibition Tours are available upon request, prior booking is essential. Lift access to the

first floor is available. For further details, please contact the gallery on 4727 9011.

Volunteering at the Gallery

Perc Tucker Regional Gallery currently has over 60 volunteers from all walks of life. These volunteers

contribute to the areas of reception, administration, art classes, guided tours, functions, installation

and many other tasks. They allow the gallery to operate at a consistently high standard. The benefits of

the volunteer program are mutual, with volunteers awarded the chance to be involved in the ‘behind the

scenes’ operation of Townsville’s regional gallery, meet new people, share existing skills or develop a new

area of interest, as well as constantly engage with art.

For more information on how to become a volunteer at Perc Tucker Regional Gallery, please contact the

gallery’s administration officer on 4727 9672 or call in to the gallery and ask at the reception desk.

pinnacles gallery

location >> Riverway Arts Centre, Village Boulevard, Thuringowa Central

phone >> 4773 8871

web >> www.townsville.qld.gov.au

Leading the way as a contemporary community art space in Townsville, Pinnacles Gallery offers a

stimulating range of programs, workshops, artist projects and exhibitions. The gallery promotes local and

regional artists, while also exposing the community to cutting edge touring exhibitions. The gallery looks

at creative ways to enrich and invigorate its audience and is dedicated to the development and nurturing

of the region’s art scene. The gallery’s dynamic exhibition program is run through two spaces, ensuring

there is something for everyone. The focal exhibition space is located at the Riverway Art Centre, while a

community access art gallery called Your Space operates out of the CityLibraries foyer at the Thuringowa

Civic Centre.

14 >> seniors guide to council www.townsville.qld.gov.au


For information about current exhibitions and public program events, visit council’s website, or phone the

gallery on 4773 8871.

Opening Hours

Tuesday – Friday >> 9am to 5pm

Saturday – Sunday >> 10am to 5pm

Closed Monday

Hire of the Gallery

Pinnacles Gallery is an ideal venue for hosting special events. For more information please contact the

gallery on 4773 8871.

Gallery Exhibition Tours

Group tours of the gallery’s contemporary exhibitions are available upon request. Prior booking is

essential, contact the gallery.

www.townsville.qld.gov.au

seniors guide to council >> 15


citylibraries

branches and services

Townsville City Council has five CityLibraries branches at Aitkenvale, Northtown in Flinders St, Thuringowa

Central, Mobile Library Services and Home Service. These five branches serve the whole of Townsville

– from the inner city to Magnetic Island, from the suburbs to the rural communities. Each branch offers

specialist services and facilities that provide for our diverse community.

citylibraries aitkenvale >> 4 petunia street, aitkenvale >> 4727 8310

Monday, Wednesday and Friday

10am – 5pm

Tuesday and Thursday

10am – 8pm

Saturday

10am – 2pm

citylibraries flinders street >> northtown, flinders street, townsville >> 4727 9666

Monday to Friday

9am – 5pm

Saturday and Sunday

9am – 12 noon

citylibraries thuringowa central >> 86 thuringowa drive, thuringowa central >> 4773 8811

Monday to Friday

9am – 6pm

Saturday

9am – 4pm

Sunday

10am – 1pm

Mobile Library Service

This library service visits Magnetic Island, the Northern Beaches region and Rollingstone, and travels as

far south as Cungulla Beach and as far west as Woodstock. Stops are located at designated parks and

community centres bringing a small collection of what you will find at the main branches. If an item is

not on the mobile, it can be reserved and placed on the mobile for collection when it becomes available.

Please contact CityLibraries for a timetable on 4727 8310.

16 >> seniors guide to council www.townsville.qld.gov.au


Home Service

Our CityLibraries Home Service visits those who have difficulty accessing other library branches monthly.

People of any age who are frail, disabled, or are carers can use our free personalised service on a

permanent or temporary basis in their own home. The service enables users to browse and select their

own materials or have materials selected and delivered to them. Bulk loans are also organised for special

care facilities. Please contact CityLibraries to arrange a visit and discuss eligibility and how we may help.

Ph 4727 8310.

resources

CityLibraries has a wide collection of various items for loan or reference. There is something for everyone

from the history buff to the gardening enthusiast. The library has fiction and nonfiction books, large print

books, Hear-A Books for the print impaired, book CDs, DVDs, music CDs, magazines and newspapers.

Local History Collection and Thuringowa Collection

Are you interested in family history? The Flinders Street branch houses the Local History Collection and

Thuringowa Collection which are unique and growing collections of photographs, books, oral histories

pamphlets, maps, CDs, Microfilm, Microfiche and ephemera relating to the history of Townsville and

former Thuringowa region.

Resources for the Print Impaired

CityLibraries supports a range of resources for residents who are print impaired due to vision loss, arthritis,

stroke and so forth. These include Hear-A-Books, plex-talk devices, and portable navigator players for

listening to audio books. Aitkenvale also offers a computer workstation with zoom text and a text magnifier.

Please contact CityLibraries about access to these resources.

www.townsville.qld.gov.au

seniors guide to council >> 17


World Language Collection

CityLibraries holds a collection of books in other languages which are updated every six months. If we

don’t have the language you require, items can be ordered from the State Library of Queensland to meet

your individual needs.

Programmed Reading Collection for Adult Literacy

This collection is available for loan and is designed to assist adult students learning to read and write or

those learning English as a second language.

spaces

Café and Newspaper Room

Library users can relax and enjoy a coffee and a bite to eat in our café area. Thuringowa Central branch

has Café Isabella, a locally owned café/coffee shop built right into the library. Aitkenvale branch has the

newspaper room which features a spacious and relaxing lounge area that features tables and chairs and a

plasma television with an Austar connection.

Public Internet PCs

Internet access is a popular service provided at CityLibraries Aitkenvale, Flinders Street, Thuringowa

Central and on the Mobile Library Service. Workstations are available for a one hour booked session

per day. Free weekly internet and email training sessions for beginners can be booked at the Aitkenvale,

Flinders Street, and Thuringowa Central branches. Free wireless internet is available at the Aitkenvale,

Flinders Street and Thuringowa Central branches.

Meeting Rooms and Learning Space

Meeting rooms are available for workshops, seminars and meetings at the Aitkenvale, Flinders Street

and Thuringowa Central branches. The BHP Billiton-Yabulu Learning Space at Thuringowa Central is also

available for computer based workshops. For bookings and enquiries about facilities, equipment and

charges please call 4773 8811.

18 >> seniors guide to council www.townsville.qld.gov.au


Smart Lounge

Aitkenvale library has a new Smart Lounge where community members can use the Smart TV, connected

to the NBN for fast access to the internet. You can watch online videos or webinars or connect with family

and friends for free over Skype.

The Access Information Centre

Located at the Aitkenvale branch has a number of items to assist residents with special needs to access

the internet and other educational and recreational resources. These include zoom text software and a

text magnifier.

programs and services

Free Events

CityLibraries often host floor talks (e.g. lecture series on North Queensland’s history), author talks, book

launches and more. The library has annual events such as Living Libraries where members can ‘borrow’ a

living book (i.e. person!) and also the popular One Title One Townsville book club.

Book Clubs

CityLibraries host a number of book clubs, with meetings held during the day and also at night time.

There is no cost to join, but you need to be a library member. The Library provides the books for free each

month. Form your own book club with family and friends and borrow our book club sets for free.

Information Service

CityLibraries provide an information service at the Aitkenvale, Flinders Street and Thuringowa branches.

Staff are available to help you find material that meets your needs, ranging from how to find the name of a

book to locating information for a special project.

www.townsville.qld.gov.au

seniors guide to council >> 19


The Library is Online

Did you know that you can access the Library from home on council’s website? You can browse the

catalogue, reserve new titles and recommend books for purchase. You can also access historical photos

of Townsville and the former Thuringowa region. Our online databases provide easy access to daily

local and international newspapers and quality information on health, business and the arts. Show your

grandchildren through the Tumblebooks database of young people’s games and stories. Access to these

resources and services is free and available 24/7.

lifelong learning

Learn new skills with the free one-to-one, on-demand resume-writing help, literacy, numeracy, online

search, and library skills online tutoring program between 3pm -10pm Monday to Friday. Access LifeLong

Learning program online at home or at the library for free.

Ancestry.com

Explore your family history using the world’s biggest and most popular internet genealogy database,

Ancestry.com. CityLibraries provides free access to the fee-based Ancestry database at the Aitkenvale,

Thuringowa and Flinders Street branches. Please contact the branches directly to book a session.

Indigenous Resource Centre

CityLibraries is proud to host an Indigenous Resource Centre at Aitkenvale, Flinders Street and Thuringowa

Central branches. The centre aims to assist Indigenous communities in becoming information rich to help

build a united community. A wide variety of resources related to Aboriginal and Torres Strait Islander

history and culture is available including the Norman B Tindale Collection and Margaret Lawrie collection.

Baby Rhyme Time/Story Time

Why not bring your children or grandchildren along for an hour of stories, songs and rhymes? Storytime

features stories, rhymes and a craft activity, and is the perfect way to introduce books to preschool aged

20 >> seniors guide to council www.townsville.qld.gov.au


children and encourage an interest in reading and libraries. Story time sessions are held at our Aitkenvale,

Flinders Street, and Thuringowa Central branches and on Magnetic Island. Baby Rhyme Time uses songs,

rhymes and finger plays to promote learning and spark a love of books in babies and toddlers aged up to

two years old. Please contact one of the branches for session times for these activities.

theatres

townsville civic theatre

The Townsville Civic Theatre is North Queensland’s premier cultural facility owned and managed by Townsville

City Council. Since opening in 1978, the theatre continues to be a dynamic centre of entertainment and

provides an environment to develop the performing arts in the Townsville region.

The theatre offers performances in dance, music, opera, comedy and drama from major Australian companies

with international and national artists that complement the work of local performing arts organisations.

The diverse program is designed to appeal to a broad cross-section of the community including productions

tailored to meet specific needs of youth, primary school-aged children, seniors and families.

C2 is the new space at the Townsville Civic Theatre completed as part of the $12.7 million extension. It was

designed to be versatile and can be used for large-scale rehearsals, ballet classes with practise barres and

mirrors and a formal entertainment area, whether it be a black-tie dinner or a more relaxed cabaret-style

setting.

Morning Melodies

Morning Melodies is a series of concerts held six times a year, specifically designed for seniors featuring a

variety of Australian entertainers. Townsville City Council provides complimentary morning tea prior to each

performance. Significant savings can be made by purchasing a season package, you pay for five shows and

the sixth one is on us.

For program details or further information visit council’s website or phone TicketShop on 4727 9797.

www.townsville.qld.gov.au

seniors guide to council >> 21


Theatre Season

Each year Townsville City Council presents a series of exciting productions as part of the Theatre Season. A

variety of subscription packages are available offering big savings and benefits to patrons.

Contact Information

phone >> 4727 9013

address >> 41 Boundary Street, South Townsville

website >> www.townsville.qld.gov.au

TicketShop

Monday – Friday 9am – 5pm (Performances 9am – 8pm)

Saturday

9am – 1pm (and one hour prior to performance)

Sunday

One hour prior to performance

phone >> 4727 9797

website >> www.ticketshop.com.au

email >> ticketshop@townsville.qld.gov.au

Functions

The Townsville Civic Theatre offers high quality, flexible spaces for both corporate and private functions.

The Balcony Bar, located on the first floor, is designed to maximise new, high quality indoor and outdoor

spaces. C2, located at the rear of the building, is a large and flexible open space accommodating up to 250

people in theatre style seating or 180 at a banquet. For more information:

phone >> 4727 9013

email >> tctoperations@townsville.qld.gov.au

22 >> seniors guide to council www.townsville.qld.gov.au


iverway arts centre

The Riverway Arts Centre is situated at Riverway, offering a unique and natural environment for the

performing arts. Whether you catch a show or attend a function in the first-class facilities, you’ll love what

the centre has to offer.

The impressive range of facilities present the opportunity for the region to host local, national and

international artists and concerts. In addition, the Riverway Arts Centre provides great options for the

private and corporate event market.

Contact Information

phone >> 4773 8888

address >> 20 Village Boulevard, Thuringowa Central

website >> www.townsville.qld.gov.au

TicketShop

Tuesday – Friday 12.30pm – 5pm

Saturday

10am – 2pm (and two hours prior to performance)

Sunday

Two hours prior to performance

phone >> 4727 9797

website >> www.ticketshop.com.au

email >> ticketshop@townsville.qld.gov.au

Functions

phone >> 4773 8888

email >>

racoperations@townsville.qld.gov.au

www.townsville.qld.gov.au

seniors guide to council >> 23


swimming pools

The Townsville City Council owns four public swimming pools. All pools are privately leased and offer

public recreational swimming in a supervised environment. They also cater for local swimming clubs and

have access for persons with a disability. Further information about swimming pools can be found at

council’s website.

All pools are now covered under the one pricing structure. Patrons also have the option to purchase a

multi-swim pass which they can use at all four council aquatic facilities.

tobruk >> the strand, north ward

phone >> (07) 4772 6550

long tan >> fulham road, heatley

phone >> (07) 4725 1573

kokoda pool >> 41 wellington street, mundingburra

phone >> (07) 4779 2965

northern beaches leisure centre >> erskine place, north shore estate, burdell

Over 55’s or pension card holders are eligible for the concession entry fee which is $3.50 for a single, or

$30 for a 10 multi-pass, $60 for a 30 multi-pass and $135 for a $90 multi-pass.

24 >> seniors guide to council www.townsville.qld.gov.au


Other swimming venues maintained by council:

the rock pool

The Rock Pool is located on the northern end of the Strand. The Rock Pool is closed every Thursday for

cleaning and maintenance and has free admission.

the riverway lagoons

Located at Riverway, Thuringowa Central and has free admission. The Riverway Lagoons cover an area,

more than three Olympic swimming pools. The lagoons are nestled among shady raintrees, with the

picturesque Ross River providing a peaceful backdrop.

parks

Townsville City Council has developed botanical collections in three separate gardens which together form

Townsville Botanic Gardens. The three gardens are Queens Gardens, Anderson Gardens and The Palmetum

and all three are internationally recognised.

Townsville has an extensive park system which caters for a wide variety of facilities, community activities

and expectations. Numerous parks, gardens and open spaces are incorporated in our suburbs and along

the Ross River Parkway. There are over 316 parks in total throughout the city. A full listing of parks and

facilities such as barbeques, picnic facilities, seats and playground equipment is available at council’s

website.

Listed are suggested parks for seniors, based on ease of accessibility. Please note that some of these

parks do not have concrete paths and/or accessible toilets.

www.townsville.qld.gov.au

seniors guide to council >> 25


suburb park location

Aitkenvale Rossiter Park Kimball Street

Annandale Palmetum University Road

Balgal Beach Balgal Beach Park Marlin Street

Belgian Gardens Soroptimist Park Heatley's Parade

Bluewater Bluewater Park Corner Bruce Highway and Forestry Road

Condon Jabiru Park Jabiru Avenue

Douglas Riverside Park Riverside Boulevard

Kelso Charles Maroney Park Hammond Way

Kirwan Reana Park Greenwood Drive

Kirwan Mount View Park Mill Drive

Kirwan Thuringowa Park Corner Dalrymple Road and Kern Brothers Drive

Mundingburra Anderson Gardens Corner Gulliver Street and Fulham Road

Mundingburra Sherriff Park Love Lane

North Ward Anzac Park The Strand

North Ward Queens Gardens Corner Gregory and Paxton Streets

Pallarenda Pallarenda Park Cape Pallarenda Road

Thuringowa Central Dan Gleeson Memorial Gardens Thuringowa Drive

magnetic island

suburb park location

Arcadia Alma Bay Park Alma Bay, Magnetic Island

Horseshoe Bay Horseshoe Bay Park Pacific Drive

26 >> seniors guide to council www.townsville.qld.gov.au


the strand

Townsville’s Strand is a 2.2 km beachfront promenade just minutes from the city heart. It is one of

Townsville’s premier destinations and has redefined recreational facilities for health and leisure in the city.

It is Townsville’s most recognisable attraction, straddling the ocean between the CBD and the offshore

reaches of Magnetic Island; it is where Townsville meets the sea.

The Strand is not just a beach; the precinct is a significant multi-use facility and tourist destination, which

provides the opportunity for people of all ages to be physically active in their daily life.

Facilities located on The Strand provide the opportunity for people of all ages to be physically active on a

regular basis, through exercise or recreational activities:

>> Bike and walkway paths along the oceanfront

>> Safe swimming beaches

>> A water park

>> Barbeque and picnic facilities

>> Fishing from the Pier and Rock Pool platform

>> Kiosks, cafés, restaurants and bars

>> Accessible parking spaces located along The Strand.

To hold an event on The Strand contact Community Services, Business Support on 1300 878 001 to make a

booking. Fees and Charges apply.

www.townsville.qld.gov.au

seniors guide to council >> 27


iverway

Riverway is a parkland precinct that stretches for 11kms along Ross River with amenities and facilities at

Pioneer Park, Loam Island, Apex Park and Ross River Dam.

Riverway is accessible by turning from Riverway Drive into Village Boulevard at the traffic lights. Facilities and

amenities that can be found at Riverway include:

>> The Riverway Arts Centre which includes the Pinnacles Gallery and Performing Arts Space. Information

exhibitions, performances, and activities are located on council’s website, or phone 1300 878 001. The

arts centre and gallery is wheelchair accessible.

>> The Riverway Swimming Lagoons. Free form in shape, more than 4000m2 in size, ranging from 0.7m to

2m deep, and with a toddlers pool and beach area. Wheelchair accessible entry ramps provide access

to each of the two lagoons.

>> Riverwalk a great place for a walk overlooking the Ross River.

>> Barbeques and picnic areas. The BBQ’s are wheelchair accessible.

>> The Queensland Nickel Eco-Active Centre, an environmental education centre. The centre is wheelchair

accessible.

>> Tony Ireland Stadium. A great place to watch a game of Australian Rules Football (AFL) or cricket. The

stadium is wheelchair accessible.

28 >> seniors guide to council www.townsville.qld.gov.au


council services >>

townsville waste services

Townsville Waste Services is responsible for providing waste collection, recycling and disposal services for

the Townsville Community.

Owners of residential property in Townsville pay a waste service charge as part of their rates (subject to

the location of their property) and are eligible for vouchers to use at Townsville’s waste disposal facilities.

Vouchers are distributed with the Townsville City Council property rates notices each year (three vouchers

per notice, a total of six per year).

It should be noted that vouchers have an expiry date displayed on the top left corner and a limit on the

quantity of waste that can be dumped using them. Each voucher is equal to a car boot, utility tray, small

trailer or four wheelie bins. For larger loads, additional vouchers may be used to pay or cash payments can

be made at the gatehouse at each waste facility.

valid until 30 sept 2013

one

voucher

car boot

s/wagon

utility

sm trailer

up to 4 bins

two

vouchers

van

lg trailer

lg utility

s/wagon + trailer

utility + trailer

Present this voucher at the gatehouse of any Townsville City Council

Landfill or Waste Transfer Station for free disposal of

domestic or green waste

three

vouchers

van + trailer

conditions

>> The determination of loads and voucher

requirements will be up to the discretion of

Townsville City Council gatehouse staff at

each waste facility.

>> Vehicle RGVM must be less than 4.5 tonne

lg utility + trailer

exclusions

>> Tyres

>> Car bodies

>> Asbestos

>> Regulated Waste

>> Commercial Waste

www.townsville.qld.gov.au

seniors guide to council >> 29


general advice

>> Vouchers can be used for the disposal of domestic waste (including green waste) at any of the city’s

waste facilities

>> Vouchers cannot be used for some types of waste, including tyres, car bodies, asbestos and other

regulated or ‘special waste’. These items will continue to incur a cost for disposal.

>> Residents will need to present their vouchers to the gatehouse officer who will determine how many

vouchers and/or the additional cost that may be incurred to allow for waste disposal.

>> Landlords are encouraged to pass vouchers onto their tenants.

>> Commercial customers cannot use the vouchers, and will continue to pay the relevant charges.

>> Vouchers can only be used for vehicles with a RGVM less than 4.5 tonne

Lost vouchers cannot be replaced.

infirm services

Senior residents may be eligible for an infirm waste collection service. If residents are physically unable

to bring out there bins to the footpath and have no carer, you may apply to Townsville Waste Services for

assistance. To see if you are eligible for this service please call Townsville Waste Services Office.

30 >> seniors guide to council www.townsville.qld.gov.au


environmental health services

Environmental Health Services is the Townsville City Council department which manages all aspects

of Environmental Health within the Townsville community. This includes animal management like dog

registrations, health promotion, mosquito control, environmental protection, food safety, and issues

concerning public nuisances.

dog and cat registration

State laws which came into effect in December 2010 require all dogs and cats to be registered with council

and micro-chipped. Micro-chipping can be arranged with your vet.

registering a dog or cat for the first time

The first time you register an animal with council you need to do so in person at one of the Customer

Service Centres. You will need to bring your pension card, proof of the animal’s age, (if the animal is under

six months of age), and proof of sterilization if applicable. Payments can be made by cash, cheque, money

order, postal note, EFTPOS, MasterCard, or Visa (Please note that no cash out can be given on credit

cards or cheques and the use of credit cards may incur a fee.). You will be given a lifetime tag that needs

to be displayed on the animal’s collar. If this tag is lost at any time, a replacement can be obtained from

council’s two Customer Service Centres.

renewing your animal registration – annually

Dog and cat registrations are required to be renewed annually. Renewal papers will be posted to your

registered postal address. This can be paid:

>> On-line via the Townsville City Council website with a credit card,

>> Via phone or internet banking using BPay

>> Phone payments can also be made with MasterCard or Visa by calling 1300 886 759

www.townsville.qld.gov.au

seniors guide to council >> 31


In person at a Customer Service Centre or

>> by mail to council’s postal address.

Please note: cheques, money orders, postal notes and et cetera must be made payable to Townsville City

Council and crossed “Not Negotiable”. A receipt will only be posted if specifically requested.

mosquitoes

Mosquitoes can have a significant impact on our region’s tropical outdoor lifestyle and on the health of

the region’s community due to their nuisance capabilities and the potential to transmit mosquito-borne

diseases.

There are more than 40 species of mosquitoes in North Queensland, with the council’s Vector Control

Unit tasked at managing mosquitoes to acceptable levels and protecting the community from the risk of

mosquito-borne disease transmission. Many of these mosquito species will transmit Ross River Virus and

Barmah Forest Virus (common mosquito-borne diseases in the north) but only one (1) mosquito species,

Aedes aegypti, will transmit the dengue virus which can cause dengue fever, dengue haemorrhagic fever

and dengue shock syndrome.

Stop Dengue

The dengue mosquito, Aedes aegypti, is a domestic mosquito (ie. found around your home) and breeds

in containers holding water. The mosquito bites during the day and generally found indoors or around the

patio. It is your responsibility to stop the mosquito breeding and to prevent getting bitten.

To stop dengue:

Do your weekly yard check

Dengue mosquitoes breed in water-filled containers including tyres, buckets, un-chlorinated swimming

pools, general containers, drain sumps, blocked roof guttering and unscreened rainwater tanks. Even your

cleanest gardens can have garden ornaments, bird baths, bromeliads, pot plant bases and self-watering

pots, striking buckets and fallen palm fronds which will all breed the dengue mosquito.

32 >> seniors guide to council www.townsville.qld.gov.au


You need to tip the water out, store items correctly so they do not hold water, throw out items or maintain

items so they will not breed mosquitoes.

Don’t get bitten

The dengue mosquito is a daytime biter. During the day apply repellent, use mosquito coils/zappers, apply

surface sprays to dark surfaces and wear loose, light coloured clothing. Always have your house screened.

See your doctor if you feel unwell

Dengue symptoms include headache, muscle pain and joints, skin rash, fever, loss of appetite, vomiting,

diarrhoea and sometimes bleeding around the gums or nose.

A blood test is the only way to confirm dengue.

Environmental Health Services also enforces State legislation as well as local laws. State legislation deals

with a number of different topics such as environmental nuisances including; noise, dust and other factors

that can affect our quality of life. These issues include:

Food Safety (including licences for businesses and

food complaints)

Animal Management

Nuisances: noise, dust, odour, light, littering

Environmental Protection: water pollution, littering,

illegal dumping

Local Laws

Personal appearance services: tattooing, body

Vector (mosquito) Control & Dengue Outbreaks

Public health risks: rats, mice and mosquitoes

If you have any issues or enquiries relating to the items listed above please contact the Customer Service

Centre on 1300 878 001 or visit council’s website.

www.townsville.qld.gov.au

seniors guide to council >> 33


construction and maintenance

Townsville City Council’s Construction and Maintenance Department is responsible for managing roads

and drainage infrastructure. This includes:

>> Roads

>> Kerb and channel

>> Footpaths

>> Drainage infrastructure

Contact the Customer Service Centre if you have problems with:

>> Potholes >> Roads and streets that require cleaning

>> Kerb and channel >> Unsafe footpaths

>> Road or street signs >> Bridge structures

>> Grading of roads >> Blocked stormwater drains

>> Traffic lights

Further information on the Construction and Maintenance Department can be found on the Townsville City

Council website.

34 >> seniors guide to council www.townsville.qld.gov.au


geospatial solutions

Geospatial Solutions manages Townsville City Council’s corporate Geographic Information System (GIS).

Further information on the following can be obtained by contacting 1300 878 001 or visit council’s website.

MOSAIC Mapping Service

Property Searches

Maps

Aerial Photography

Customised GIS Services

Council GIS Projects

townsville water

residential water

Free and subscription mapping services from your

desktop

Conduct a property search on a property you are

buying

Look for new and historical maps of Townsville

Find bird's eye views of Townsville from 1938 to

the present day

Bring Spatial Information to life and make your

solution visible

Discover how GIS is being used to improve Council

services

Townsville City Council offers a choice between water billing options for residential properties including

the Standard Plan and the Water Watchers Plan.

The default option for developed residential properties will be the Standard Plan. Residential property

owners can only change their water billing method during the annual opt-in period each year, unless there

is a change of ownership or land use, or a water meter is connected to vacant land during the financial

year.

www.townsville.qld.gov.au

seniors guide to council >> 35


For more information, contact Townsville Water on 1300 878 001 or visit council’s website. Handy tips on

how to reduce water consumption can be found on the website as well.

water restrictions

Townsville has four levels of water restrictions.

The odds and evens house numbering system applies at all four levels.

Odd numbered houses can water on Wednesday, Friday and Sunday.

Even numbered houses can water on Tuesday, Thursday and Saturday.

Level 1 >> Ross River Dam is more than 10 percent.

Ban on sprinklers between 9am and 4pm on all days. Handheld watering permitted any time.

Level 2 >> Ross River Dam is at or below 10 percent.

Ban on sprinklers between 9am to 4pm on all days.

Handheld watering permitted any time. Increased policing and enforcement.

Level 3 >> Ross River Dam is at or below 5 percent.

Sprinklers permitted between the hours of 6.30am – 7.30am and 6.30pm – 7.30pm.

Handheld watering permitted any time.

Level 4 >> Ross River Dam is at or below 3.5 percent.

Sprinklers not permitted.

Handheld watering permitted between the hours of 6.30am – 7.30am and 6.30pm – 7.30pm.

Further information regarding water and wastewater can be found on the Townsville City Council website.

36 >> seniors guide to council www.townsville.qld.gov.au


integrated sustainability services

Integrated Sustainability Services (ISS) has a number of different sustainability initiatives that promote,

educate and support the Townsville community. These initiatives include; Creek to Coral Program

(waterway management), Citysolar Program (energy management), Dry Tropics Water Smart Program

(residential water use management), and Greening Program (natural resource management). Using an

integrated approach, ISS manages the city’s natural and built environment for the future prosperity of

Townsville and its community.

Integrated Sustainability Services is also responsible for researching and collating Integrated

Environmental Management and advising council on implementation.

sustainable townsville program

The Townsville City Council Sustainable Townsville Program aims to promote overall sustainability in

council and reports on existing council and city sustainability initiatives. It also assists in the development

of council’s Ecologically Sustainable Development (ESD) capabilities.

Townsville is Queensland’s only Solar City.

Under the Federal Government Solar Cities Program, Townsville City Council, along with consortium leader

Ergon Energy and its partners, will be trialling innovative measures to reduce energy demand at home and

at work, as well as measures to increase the take-up of solar power options.

The Solar Cities project commenced mid 2007 and consists of several synergistic projects: Magnetic Island

(Solar Suburb), two Greenfield sites, and a sustainable CBD building. These projects are supported by

Citisolar, Townsville City Council’s city-wide educational and community capacity building program.

Citysolar, council’s Solar Cities project, is a community capacity building program to encourage homes and

businesses to reduce their electricity use and take up renewable energy options.

www.townsville.qld.gov.au

seniors guide to council >> 37


To obtain advice on energy efficiency, renewable energy (such as solar power) or tips on how to reduce

your energy bill, contact ISS on 1300 878 001.

supporting creek to coral “our waterways our responsibility”

Creek to Coral is a healthy waterways program, which is a joint initiative by the Queensland Government,

Department of Environmental and Heritage Protection, Townsville City Council, Townsville Port Authority

and the Great Barrier Reef Marine Park Authority.

The Creek to Coral program aims to maintain and enhance healthy waterways in the coastal dry tropics of

Townsville and Thuringowa. The program includes a focus on Water Cycle Management and community

education and involvement.

dry tropics water smart ‘water – the key to our future’

Dry Tropics Water Smart is a community based outdoor water conservation program that aims to reduce

the amount of water used outdoors in the Townville area. Events, games, education, technology and

partnerships are used to inspire residents to conserve our precious resource.

community greening

Community Greening is a Townsville City Council’s initiative and a commitment to the planting of local

native trees through, revegetation projects, community involvement and working with schools. The

program aims to improve the natural environment, beautify the city and educate the community.

Council supports a number of community greening events where the public can come along and support

our environment through planting local native trees. This is a great opportunity to get out and meet like

minded people, for further details please contact Townsville City Council.

other topics you can contact integrated sustainability services about

38 >> seniors guide to council www.townsville.qld.gov.au


Natural area and vegetation management

>> Advice on sustainability issues and gardening using local native plants

>> Becoming involved in community base environmental volunteer programs such as Creekwatch and

Landcare

>> Being more sustainable within the home (e.g. understanding water and energy use an technology to

save money and time)

Community environmental activities:

>> Ecofiesta and Smart Lifestyle Expo – held annually

>> National Tree Day – held annually

>> Thematic communication educational sessions held throughout the year

>> Environmental Week, Environmental Excellence and Sustainability Awards – held annually

>> Recycling Truck Art Competition – held annually

>> National Water Week – held annually

>> Sustainable House open Day – held annually

>> Tree planting, eco-certified catchment tours for school children (energy, water, waste and biodiversity

themed)

>> Community tree planting days and free local native tree giveaways (these are advertised regularly via

the website)

If you would like further information on any of Integrated Sustainability Services, please email

sustainable@townsville.qld.gov.au or visit the Townsville City Council website.

www.townsville.qld.gov.au

seniors guide to council >> 39


ates

A concession is offered to approved pensioner’s equivalent to 85 per cent of the general rate, up to a

maximum of $800 per annum. This will apply only if all rates and charges levied for the current financial

year are paid in full by May. A remission will also be extended on a pro-rata basis to eligible pensioners

receiving less than a maximum qualifying pension.

The remission does not apply to rates on property other than the pensioners’ principal place of residence.

The continuing eligibility status of approved pensioners will be verified by using updated Centrelink and

Veterans’ Affairs records. Those pensioners whose records don’t match will be contacted to verify their

status.

queensland government pensioner rate subsidy scheme

In addition to the council concession, the Queensland Government provides a subsidy to approved

pensioners. This is equivalent to 20 per cent of the gross rates and charges levied by Local Government,

up to a maximum amount of $200 per annum, as determined by the Department of Human Services.

This subsidy is paid by the Queensland Government to the Local Government to be passed on to approved

pensioner ratepayers.

Under no circumstances is an approved pensioner to receive a subsidy for more than one property,

designated as his/her principle place of residence, in the same rating period. This applies within or

outside of Queensland.

An approved pensioner is someone who meets the following criteria:

a) Is and remains an eligible holder of a Queensland Pensioner Concession Card issued by Centrelink or

the Department of Veterans’ Affairs; or a Queensland Repatriation Health Card – For All Conditions

issued by the Department of Veterans’ Affairs;

40 >> seniors guide to council www.townsville.qld.gov.au


) Is the owner or life tenant (either jointly or solely) of the property which is his/her principal place of

residence; and

c) Has, either solely or jointly with a co-owner, the legal responsibility for the payment of rates and

charges for the specified property as defined in the Local Government guidelines.

Full particulars of the available pension concessions and associated benefits may be obtained from

Townsville City Council Customer Service Centres.

utilities charges

Utilities charges (water, sewerage and garbage) will be billed twice per year on the half yearly rate notice

issued in August and February.

Further information regarding rates and charges can be obtained by calling Townsville City Council on

1300 878 001 or visiting council’s website.

www.townsville.qld.gov.au

seniors guide to council >> 41


programs >>

home services

The home maintenance service provides assistance, advice and information on minor home repairs and

maintenance, minor modifications and home security to eligible older people and people with a disability,

who are home owners or live in private rental housing and are in receipt of an Australian Government

pension.

The Home Modifications service undertakes significant structural changes to the home of eligible older

people or people with a disability, in order to maintain a person’s safety, health and independent living

skills.

For further information regarding eligibility requirements and services provided, contact the Home

Services on 1300 878 001.

lawn mowing service

The Townsville City Council lawn mowing service assists eligible residents with the basic maintenance

of their lawns and yards and to keep the immediate surrounds of their home in a safe and habitable

condition. The area to be mown is limited to the size of an average suburban yard, inlcuding the footpath.

All applicants must be assessed to determine their eligibility for this service. To access the lawn mowing

service, a resident must:

>> Be in receipt of a relevant Australian pension.

>> The property must be within the City of Townsville and the applicant’s principal place of residence.

>> The disability or health condition must be a permanent condition.

>> The resident must be unable to access other forms of assistance to mow their lawn.

42 >> seniors guide to council www.townsville.qld.gov.au


For further information, contact the Customer Service Centre on 1300 878 001.

pensioner transport subsidy scheme (ptss)

This subsidy is provided to residents in the Townsville local government area who receive a

Commonwealth Government Pension (either through Centrelink or Veterans Affairs).

The recipients of the PTSS card are eligible for a 30 per cent discount on local bus fares. This is in addition

to their 50 per cent pensioner’s discount provided by the State Government, bringing the total discount to

80 per cent. Both the PTSS card and pension card must be shown to the driver for the discount to be given.

In addition, all eligible PTSS recipients who permanently reside on Magnetic Island are eligible to receive

20, $3.00 discount ferry vouchers per annum. When purchasing ferry tickets both the voucher and pension

card must be presented. Voucher holders may use more than one voucher per ticket purchase.

For further information, contact the Customer Service Centre on 1300 878 001.

aboriginal and torres strait islanders elders yarnin’ circle

This program consists of a series of regular social activities for Aboriginal and Torres Strait Islander elders.

The aim of this program is to bring together Aboriginal and Torres Strait Islander elders to reduce social

isolation and to provide information about what is happening in the community.

For further information, contact Community Services on 1300 878 001.

active and healthy seniors program

Townsville City Council offers eight weeks of fun, friendly and low cost physical activity and recreation to

promote and encourage active and healthy lifestyles for the over-50’s of Townsville.

This program is designed as a “come and try” for seniors to take part in a physical activity tailored

www.townsville.qld.gov.au

seniors guide to council >> 43


specifically for seniors at a subsided cost. The aim is to provide a link between the physical activity service

providers and seniors to encourage ongoing participation.

Activities offered are on a rotation basis that includes:

>> Aqua Aerobics >> Fit and Flex >> Gentle Gym >> Line Dancing

>> Yoga >> Tai Chi >> Zumba >> Body Balance

>> Circuit Fun >> Golf >> Table Tennis >> Barra Fishing

>> Lawn Bowls

Active and Healthy Seniors is an initiative of Townsville City Council.

For more information on activities and dates the program will run, contact the Health Programs Unit on

1300 878 001 or visit the Townsville City Council website.

be healthy, be active, choose life

>> Walk along the Ross River Parkway.

>> Check out the Flora and Fauna along the Booroona Trail, part of the Ross River Parkway trail (from Loam

Island to Apex Park).

>> Cool off in the Rockpool, Strand or Riverway Lagoons.

>> Take 10,000 steps on circuits at local park walkways – Anderson Gardens, Pallarenda foreshore,

Riverway loop, Castle Hill or either of Ross River Parkway’s two circuits (Aplins Weir and Rotary Park).

>> Explore the history of Townsville along the Heritage Trails and West End Cemetery Trail.

>> Take a picnic or make use of the free BBQ’s available at many of Townsville’s parks.

>> Challenge yourself at exercise stations in outdoor gyms located at Sheriff Park, Western Lions Park,

Bluewater Park, Charles Moroney Park and The Strand.

>> Free courts are available for tennis or boules at Willows Gardens, Brothers Hockey Club and Charles

Street

44 >> seniors guide to council www.townsville.qld.gov.au


Walk the dog in off-leash areas located at Cambridge, Rossiter, Lou Lister and Murray Paws Parks and

at Rowes Bay between Beach Access eight and nine.

>> Stroll through beautiful Botanic Gardens located at Anderson Gardens, the Palmetum and Queens

Gardens.

computer access and training programs

CityLibraries offers a number of free training options for those wishing to develop basic computer skills.

computing for absolute beginners

This class is very basic and for people with very little knowledge of computers. The course looks at how to

turn the computer on, how to use the mouse, computer jargon, a brief look at the internet and how to get

started on Learning fast, free online, self paced learning facility.

Available at CityLibraries Thuringowa

10am – 12am every second Friday

Bookings essential – phone 4773 8811.

email

Covers the basics such as how to set up a free email account, logging into your email account, opening/

reading emails, replying to emails, writing a new email and logging off.

9am – 10am Tuesday mornings at CityLibraries Flinders Street

9am – 10am Wednesday mornings at CityLibraries Aitkenvale

Bookings essential.

basic internet searching

Includes opening Internet Explorer, description of a web page, moving within a web page and moving

www.townsville.qld.gov.au

seniors guide to council >> 45


etween pages using a link, opening a web address and finding information on the internet.

9am – 10am Tuesday mornings at CityLibraries Flinders Street

9am – 10am Wednesday mornings at CityLibraries Aitkenvale

Bookings essential. For further enquiries please contact the Programs Officer on 4773 8820.

nbn digital hub

Aitkenvale and Thuringowa Central branches are Digital Hub locations. Access the NBN broadband for free

using the Public Internet PCs.

Discover the Internet step-by-step with free group classes including:

>> computer basics

>> basic Internet

>> email

>> Skype

>> Facebook

>> Internet TV (catch up TV)

>> Tablet Basics (androids and ipads)

>> eReaders

>> Internet Shopping

For bookings and enquiries about facilities please call 4727 8310

Half hour one-on-one sessions are also available to get some extra help with your learning, or some

individual help with an Internet/email program.

46 >> seniors guide to council www.townsville.qld.gov.au


community computer training

Computer Literacy for Beginners

Free classes are run by library staff and volunteers at the following Community Centres:

>> Rollingstone Community Centre – first Friday of the month, 1.30pm-3.30pm

Bookings essential – phone 4770 7855

>> Oonoonba Community Centre – 9.30am and 11.30am every Monday.

Contact Tony Hopper ph 4729 0534 for the start date of the next course

>> Upper Ross Community Centre – first Tuesday of the month, 9.30am-11.30am with follow up sessions at

9.30am on the second and third Tuesday of the month. Bookings essential – phone 4774 0144.

community safety

grafitti management

Townsville City Council Public Graffiti Management Policy will ensure a managed response for the removal

and reporting of graffiti on council assets and other places where graffiti can be readily seen from a

public place. Council encourages the community to take a stand, by reporting any incidences of graffiti to

council’s Customer Service Centre on 1300 878 001 or email enquiries@townsville.qld.gov.au.

Council promotes preventative strategies to minimise graffiti throughout Townsville City.

www.townsville.qld.gov.au

seniors guide to council >> 47


community events for seniors >>

Townsville City Council hosts and sponsors numerous events every year. For details of ‘What’s On’ see the

Townsville City Council website or contact the Community Information Centre on 4771 4230. Listed below

are details of events held each year especially for senior residents.

seniors picnic in the park and lifestyle expo

seniors music day on magnetic island

Each year in August, Townsville City Council hosts two major events as part of Townsville’s Seniors Week.

These include; Seniors Picnic in the Park and Lifestyle Expo and Seniors Music Day on Magnetic Island.

These annual community events serve to acknowledge and thank local seniors for their contributions to

the community.

The Seniors Picnic in the Park and Lifestyle Expo includes morning tea, lunch and an entertaining program

for Townsville residents over 60 years of age. It also includes the Lifestyle Expo which features information

and displays from service groups and community organisations relevant to senior’s lifestyles as well as

providing a social outing for many isolated seniors.

The Seniors Music Day on Magnetic Island allows seniors to enjoy a relaxed afternoon of free musical

entertainment and afternoon tea in a natural tropical setting.

The event details can be found on the Townsville City Council website. For more information on this event,

contact the Events and Protocol Unit on 1300 878 001.

48 >> seniors guide to council www.townsville.qld.gov.au


pioneers party

Pioneers’ Party is an annual celebration hosted by the Townsville City Council to honour the city’s

senior citizens of our community (70 years and over). The city’s oldest male and female are formally

acknowledged.

The event details can be found on the Townsville City Council website. For more information on this event,

contact the Events and Protocol Unit on 1300 878 001.

www.townsville.qld.gov.au

seniors guide to council >> 49


awards for seniors >>

Townsville City Council sponsors two awards which are especially for seniors. Details of these awards can

be found on the Townsville City Council website, when nominations for the awards are opened.

These awards are:

townsville city council seniors awards

Townsville City Council Seniors Awards recognise our senior residents (60 years and over) for their

outstanding voluntary contributions to the community. Nominations are called from the community in June

each year and awards are presented during the Seniors Picnic in the Park and Amcal Lifestyle Expo.

For further information, contact Community Services on 1300 878 001.

veterans sports awards

The Townsville City Council annual Sports Awards include the Veteran Sportsperson of the year award for

nominated persons (50 years and over). This award recognises the efforts of individual amateur Townsville

sports people who have represented Queensland or Australia in a recognised sporting activity.

Only residents of Townsville are eligible for this individual award. Nominations are called each calendar

year.

For further information, contact Sport and Recreation on 1300 878 001.

50 >> seniors guide to council www.townsville.qld.gov.au


community grants >>

Townsville City Council Community Grants Scheme provides financial assistance to not-for-profit

community organisations that offer local services and initiatives that enhance community wellbeing and

opportunity.

The Community Grants Scheme has five key priorities:

>> General Community Grants

>> Festivals and Events Grants

>> Youth Development Grants

>> Arts & Cultural Grants

>> Sport and Recreation Grants.

For further information, contact the Customer Service Centre on 1300 878 001 or go to the Townsville City

Council website.

disasters and emergencies >>

Disasters and emergencies can strike at anytime and in many forms. The Townsville region’s natural

disaster risks include; cyclones, storm surges, floods and bushfires. Natural disasters can cause severe

disruption to daily life and damage community infrastructure and services.

Townsville City Council works through the Townsville Local Disaster Management Group, with emergency

services agencies, state government and local volunteer groups, to improve the safety and the resilience

of the community due to disasters and emergencies.

www.townsville.qld.gov.au

seniors guide to council >> 51


To assist our community to be prepared for disasters and emergencies, Townsville City Council has

prepared a number of resources to assist residents to prepare for natural disasters and emergencies.

These resources can be found on the Townsville City Council website.

52 >> seniors guide to council www.townsville.qld.gov.au


community information >>

The Community Information Centre, working in partnership with the Townsville City Council, provides

extensive information and referral services to the Townsville community. Contact the Community

Information Centre to find out information on:

>> Community and service organisations

>> Recreational and cultural activities

>> Information for new residents

>> Halls and venues for hire

>> Events.

The Community Information Centre is located on Level 1, Northtown, 280 Flinders Street. For further

information phone 4771 4230 or visit council’s website.

www.townsville.qld.gov.au

seniors guide to council >> 53


feedback >>

let us know what you think…

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What’s important for you and your community?

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What could be improved in your community? How?

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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How would you normally obtain information from council?

Call Customer Service Centre Visit council’s website

Radio announcements

Other (please list)

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

How would you like to receive information from council?

Call Customer Service Centre Visit council’s website

Via posted mail

Email

Radio announcements

Other (please list)

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If you would like to receive council information on the topics below,

provide your contact details and we will add you to our lists.

Aboriginal & Torres Strait Islander Grants

Arts and Culture

Community Safety

People with Disabilities

Sport and Recreation

Youth

Health and Wellbeing

Seniors

Multicultural

Women

Families and Children

Name .......................................................................

Email ........................................................................

Address .....................................................................

Suburb .......................................Postcode ....................

Please return this page by >>

mail >> Community Services

PO Box 1268, Townsville, Qld 4810

email >> seniors@townsville.qld.gov.au

fax >> 4727 9235

privacy statement

Townsville City Council is collecting your personal information in order to send you updates and information relating to the areas you’ve indicated above.

This information will only be accessed by appropriate council staff or councillors to action your request. Your personal information will not be given to any other person or agency without your permission unless required or

authorised by law.

54 >> seniors guide to council www.townsville.qld.gov.au


Seniors Club Membership Form

First Name

Street Address

Last Name

Postcode

Would you like to receive information related to seniors

on upcoming functions, special offers or activities?

Yes No

(You can unsubscribe anytime by contacting Centre Management)

Email

Phone Number

D.O.B. (DD/MM/YY)

Signature

I would be interested in receiving information on:

Healthy Living Arts & Crafts Reading

Travel Recreational Activities Cooking

Finance & Investment Shopping

Other ____________________________

Simply return your completed form to

Centre Management.

The information provided on this application form is subject to

Willows Shopping Centre privacy policy. It will be used only for the

purpose of communicating with you as a Willows Shopping Centre

Seniors Card holder by Willows Shopping Centre Management,

retailers and sponsors.

Hervey Range Road, Thuringowa Central

Ph 07 4799 9100 Fax 07 4799 9111

www.willowsshoppingcentre.com.au


For further information on council services or information

contained in this booklet, contact the Customer Service Centre:

1300 878 001

enquiries@townsville.qld.gov.au

www.townsville.qld.gov.au

PO Box 1268, Townsville Qld 4810

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