Quality Framework Responsible Care - BioMed Central
Quality Framework Responsible Care - BioMed Central
Quality Framework Responsible Care - BioMed Central
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2. Communication and Information<br />
2.1 Experienced treatment<br />
Indicator<br />
The extent to which clients or representatives experience good<br />
treatment.<br />
CQ-index list<br />
Residents<br />
Representatives<br />
Clients living at home<br />
CQ-index questions<br />
Residents<br />
41. How often do caregivers treat you politely?<br />
44. Are the caregivers willing to talk to you about matters that you<br />
think did not go well?<br />
45. How often do caregivers listen to you attentively?<br />
46. How often do caregivers respond to your questions well?<br />
Representatives of residents<br />
28. Are caregivers and nurses willing to discuss with you matters that did not<br />
go well in your view?<br />
29. Do caregivers and nurses answer your questions well?<br />
31. Do caregivers treat residents politely?<br />
Clients living at home<br />
29. How often are caregivers willing to talk to you about matters that did not<br />
go well in your opinion?<br />
30. How often do caregivers respond to your questions well?<br />
47. Do the caregivers treat you in a polite manner?<br />
49. Do the caregivers listen to you attentively?<br />
31<br />
<strong>Quality</strong> <strong>Framework</strong> <strong>Responsible</strong> <strong>Care</strong> - Nursing, <strong>Care</strong> and Home <strong>Care</strong><br />
Bijlage II
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