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Quality Framework Responsible Care - BioMed Central

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3. Physical well-being<br />

3.1 Experiences with physical care<br />

Indicator<br />

The extent to which clients or representatives experience good physical care<br />

CQ-index list<br />

Residents<br />

Representatives<br />

Clients living at home<br />

CQ-index questions<br />

Residents<br />

10. Do you receive care at the moments that you want it to be given?<br />

11. Is the care given in accordance with what you want?<br />

17. Are incontinence products changed in time?<br />

Clients’ representatives<br />

34. Is care given at the right moments and as often as is necessary?<br />

35. Is care given in a way that befits the client?<br />

36. Does the caregiver look clean and well-groomed?<br />

39. Are incontinence products changed in time?<br />

40. Are the resident’s teeth looked after properly?<br />

Clients living at home<br />

56. Do you receive your personal care (like support with taking a shower/<br />

washing, getting dressed, combing your hair, et cetera) at times that you<br />

want that care to be given?<br />

57. Do you receive care in the way you want to receive it?<br />

34

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