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Quality Framework Responsible Care - BioMed Central

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Contents<br />

1 Introduction 5<br />

1.1 Standards <strong>Responsible</strong> <strong>Care</strong> 5<br />

1.2 Implementation 5<br />

1.3 Testing framework 2005 5<br />

1.4 Pilot <strong>Responsible</strong> <strong>Care</strong> 5<br />

1.5 <strong>Quality</strong> <strong>Framework</strong> <strong>Responsible</strong> <strong>Care</strong> 6<br />

1.6 Continuing development 6<br />

2 Starting-points for the set of indicators 7<br />

2.1 Process or result 7<br />

2.2 Indicator or standard 7<br />

2.3 Experiences 8<br />

3 Indicators for <strong>Responsible</strong> <strong>Care</strong> 9<br />

3.1 Themes 9<br />

3.2 Kinds of indicators 9<br />

3.3 Background of indicators 10<br />

3.4 Layered structure 11<br />

3.5 Measuring 11<br />

4 Control model: working towards quality 12<br />

4.1 Using information from the <strong>Quality</strong> <strong>Framework</strong> 12<br />

4.2 <strong>Quality</strong> <strong>Framework</strong> for internal control and quality policy 12<br />

4.3 <strong>Quality</strong> <strong>Framework</strong> and clients’ council 13<br />

4.4 <strong>Quality</strong> <strong>Framework</strong> and layered and phased monitoring 13<br />

4.5 <strong>Quality</strong> <strong>Framework</strong> and care contracting by care agencies 13<br />

4.6 Coherence between internal control and external monitoring 14<br />

5 Maintenance <strong>Quality</strong> <strong>Framework</strong> 15<br />

6 End 16<br />

References 17<br />

Appendices<br />

1. 1. Explanation themes <strong>Responsible</strong> <strong>Care</strong> VVT 18<br />

2. 2. Set of indicators for responsible care VVT 21<br />

I. Explanation set of indicators <strong>Responsible</strong> care 21<br />

II. Set of indicators <strong>Responsible</strong> <strong>Care</strong> 27<br />

3. Survey Indicators for <strong>Responsible</strong> <strong>Care</strong> VVT 70<br />

4

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