CPL Annual Report 2011/12 - Cerebral Palsy League

cpl.org.au

CPL Annual Report 2011/12 - Cerebral Palsy League

Cerebral Palsy League

2011/12

Annual Report


Front cover photo: Chris McCormack, Quest Newspapers

CORPORATE INFORMATION

Board of Directors

Helen Darch - Chair

Bruce Cowley - Deputy Chair

Susan Rix - Treasurer

Stephen Brady

Yvonne Burns

Simone Fraser

Dermot Lindsay

Michael Pini

Graham Davies

Executive Management Team

Angela Tillmanns - Chief Executive Officer

Greg Cuffe - Company Secretary, GM Corporate Services

Ben Cox - GM Fundraising

Rosalie Cunningham - GM Human Resources

Wendy Lavelle - GM Innovation & Business Development

Jordan McCarthy - GM Marketing & Communications

Peter Mewett - GM Services

Business Partners

Auditors - KPMG

Bankers - Westpac

Solicitors - Minter Ellison, DLA Phillips Fox

Investment Advisors - JBWere

Registered Office

55 Oxlade Drive

New Farm QLD 4005

Postal Address

PO Box 386

Fortitude Valley QLD 4006

Telephone

1800 CPL QLD (1800 275 753)

Facsimile

+61 7 3254 1291

Email

info@cplqld.org.au

Website

www.cpl.org.au

Australian Business Number (ABN)

27 009 942 269

Please visit our website at www.cpl.org.au

for a full listing of our regional office locations.


CONTENTS

4 About Us

6 Message from the Chair and CEO

7 Our Strategic Plan

8 Our Vision

9 Our Values

10 Year in Review

14 Client Statistics

18 Services

30 Innovation and Business Development

34 Marketing

38 Fundraising

42 Our Staff

44 Corporate Governance

45 Board and Executive Profiles

50 Organisational Structure

52 Concise Financial Report

60 Financial Overview

66 Our Thanks


ABOUT US

Who we are & what we do

The Cerebral Palsy League is a nonprofit

organisation that provides vital

support and services to over 5,000

children and adults with cerebral

palsy and related physical disabilities,

because we believe everybody has

the same right to a fulfilling life.

We provide services every day, at

every stage of our clients’ lives and

have been doing so for more than 60

years in thousands of homes, schools,

communities and workplaces across

Queensland.

We work alongside our clients to help

them with mobility, communication,

play and learning, work and

independent living skills.

Some of the vital support services

we provide include speech therapy,

occupational therapy, physiotherapy,

technology and equipment, transport,

accommodation, career support,

in-home support and community

access.

The individualised programs we

provide equip our clients to fulfil

their passions, participate in their

communities, and express themselves

and their creativity, thereby enabling

them to make a valuable contribution

to society.

We are particularly passionate about

our services for children.

Early detection and intervention is

vital in unlocking the full life potential

of a child with a physical disability

and reducing their dependency in

later life.

Our history

The Cerebral Palsy League was

started in 1948 in Brisbane by a group

of concerned parents of children with

cerebral palsy who felt they were not

receiving the services they needed

and imagined a better world for their

children.

These families laid solid foundations

for an organisation that has grown to

become Queensland’s largest service

provider for people with physical

disability.

We are able to deliver our services

through funding from the state and

federal governments, the corporate

sector and community donations.

page 4 | Annual Report 2011/12


Photos from left to right:

Our staff enjoy training, professional

development opportunities and an environment

committed to occupational health and safety

and flexible work practices

Kunal Nimkar is a big fan of car racing and

receives services from the Cerebral Palsy League

at Mt Gravatt, Brisbane

What is cerebral palsy?

Cerebral’ refers to the brain and ‘palsy’

means weakness or lack of muscle

control. Cerebral palsy affects the way

the brain controls the body’s muscles

resulting in speech, movement and

posture difficulties.

Having cerebral palsy can be like being

inside a body you can’t fully control.

Many causes are unknown, although it

is believed to be associated with injury

or changes to the developing brain.

Cerebral palsy is not hereditary and there

is no known cure.

While we know a lot about the risk

factors associated with cerebral palsy,

in many cases we don’t know what

has caused the condition. The disorder

becomes visible early in life and is a

permanent condition.

Below are some key facts about

cerebral palsy:

• Every 14 hours a child is born

with cerebral palsy, making

it the most common childhood

physical disability in Australia.

• One in 500 children born in Australia

has cerebral palsy.

• About 34,000 Australians (7,000

Queenslanders) have cerebral palsy.

• In any year, cerebral palsy is more

common than cancer, stroke,

appendicitis and road traffic accidents.

Does cerebral palsy affect

everyone in the same way?

Each person’s movement difficulties

will be unique and may change as they

mature. Cerebral palsy can be grouped

into three main categories based on the

type of movement and posture disorder

experienced.

Often a person with cerebral palsy

will have a combination of these

characteristics:

• Spasticity - Muscles are high in

tone (tension) but weak in strength.

People with spastic cerebral palsy may

have difficulty moving their limbs and

adopting stable posture.

• Dyskinesia is often referred to as

athetosis or dystonia. Both refer to

uncontrolled movements,

which are often most noticeable

when a person with this type of

cerebral palsy commences movement.

Athetosis is characterised by muscles

that are low in tone (tension) whereas

dystonia is characterised by rigid

muscle tension (hypertonia).

• Ataxia - Unsteady, shaky movements

or tremors. People with ataxic cerebral

palsy, the least common type of

cerebral palsy, have difficulty

using muscles to achieve balance

and coordinated movement.

AboutUs | page 5


message from the chair and ceo

At the Cerebral Palsy League, we strive to

help people with physical disability live the

lives they want. 2011-12 was a year where

we reviewed and consolidated our services

to position the Cerebral Palsy League as a

provider of choice under a future National

Disability Insurance Scheme (NDIS).

The NDIS will provide individually tailored

care and support to around 410,000

Australians with significant disabilities. As

Queensland’s largest service provider for

people with physical disability, we know the

challenges faced by clients and families.

The NDIS has the power to change lives

by covering the cost of vital services and

empowering people so they can make

their own decisions on how they spend

their funding. It is heartening to see both

the Federal Government and Opposition

supporting its introduction.

We worked hard to represent the views

of people with cerebral palsy and physical

disability on the NDIS. Thank you to all the

families and individuals who generously

shared their stories to show governments,

media and the community what a positive

difference the NDIS would have on their lives.

We also welcomed the Federal Government’s

Better Start for Children with Disability

initiative, which enables us to provide

more children under 13 years of age with

Allied Health services. One of our points of

difference in providing Better Start services

is that we are a ‘one stop shop’, providing

children with a range of therapy and

equipment services.

The Cerebral Palsy League has continued to

work with clients to better understand their

life goals so we can provide the best services

to suit their needs. Improving client services

will remain a key focus for the Cerebral Palsy

League over the coming two years.

The $3.6 million increase in recurrent State

Government funding we received this

financial year was a great result in a tough

economic climate, up 7.4% on total 2010-

11 grants. We also received $4.3 million

in additional one-off funding to support

individuals and families. This helped us

provide vital therapy services, in-home

support, community access programs,

accommodation, technology, equipment

services and much more.

The Cerebral Palsy League has been able to

provide more services through our fee-forservice

delivery model, which has increased

by 230% since 2009-10. This means that

more people and agencies purchased Allied

Health, support in the community and

support at home services directly from us, in

addition to those who received government

funded services.

It was wonderful to see the Cerebral Palsy

League’s business initiative, Mylestones

Employment, increase its profit by 32%.

These profits helped to fund essential

services as well as support employees at

Mylestones Printing and Solutions.

The Cerebral Palsy League continues to enjoy

a high level of involvement and support from

the Queensland community. This support was

evident at our annual Picnic in the Park on

30 July 2011 where more than 5,000 people

celebrated the achievements of children

and adults with cerebral palsy. This event

truly embodies our vision of an inclusive

community for all people.

The corporate and general community also

contributed to the success of our fundraising

events like Food Spectrum’s Winter

Wonderland Ball, Bunnings’ BBQ Blitzes, the

33 rd Brisbane Rotary Arts Spectacular as well

as golf days, family fun days, sporting events,

functions and much more.

page 6 | Message from the Chair and CEO


7

We would like to thank all our staff for their

commitment to providing the highest level of

services to children and adults in their homes,

schools, communities and workplaces across

Queensland. To our volunteers, thank you for

making significant contributions every day

to the lives of people with cerebral palsy and

physical disability.

OUR STRATEGIC PLAN

Our 2011-13 Strategic Plan identifies five

key focus areas to help us realise our

vision of an inclusive world for all people.

We sincerely appreciate the advice and services

of our board members, who help us set and

achieve key business goals throughout the year.

We are also grateful for the ongoing support of

the community, corporate supporters, funding

bodies and the state and federal governments.

CLIENT SERVICE

We will continue to work together to help

children and adults with cerebral palsy and

physical disability live the lives they want.

COMMUNITY

ENGAGEMENT

FINANCIAL

SUSTAINABILITY

Helen Darch

Chairperson

Angela Tillmanns

CEO

OUR PEOPLE

INNOVATION

AND EXCELLENCE

Cerebral Palsy League | Annual Report 2011/12


Our Vision

An inclusive society for all people.

Our Purpose

To provide services and advocate for people with physical disability to:

• Support the achievement of a fair and fulfilling life

• Maximise independence and opportunities

• Promote physical and emotional well being

• Enhance social and economic participation

Our Difference

The Cerebral Palsy League makes a difference by:

• Providing the most comprehensive, high quality services to our

clients

• Focusing on our clients’ abilities and needs and creating

individualised programs

• Enabling our clients to stay connected and participate within their

community

• Focusing on client achievements, outcomes, personal choices and

interests

• Providing life-changing solutions to individuals, whatever their age

• Encouraging our clients to be involved in improving our services

and our organisation

Our Vision | page 8


Annual Report 2011/12

Our Values

Client Focused

Client focused

Understanding and responding

to the individual needs of people

accessing our services consistent

with relevant legislation and

Cerebral Palsy League policy and

procedures

Courage

Daring to make a difference,

seeking better ways forward,

being accountable and

responsible for outcomes

Courage

inclusion

Working together within the

organisation, with clients and

across the community

Inclusion

excellence

Ensuring quality, value and

continuous improvement

underpins everything we do

Excellence

respect

Interacting with individuals

with dignity and respecting

that they are the experts

about their life

Respect

integrity

Communicating with honesty

and courtesy at all times

Integrity

9


YEAR IN REVIEW

Key Focus Area 1:

CLIENT SERVICE

Client Service

INTRODUCTION OF THE NATIONAL

DISABILITY INSURANCE SCHEME

The Cerebral Palsy League strongly

championed the introduction of the National

Disability Insurance Scheme (NDIS). We

worked with government to ensure that

the views of people with cerebral palsy

and physical disability were heard and

considered.

Last year, the Productivity Commission

recommended the introduction of the NDIS

over the next five years. This decision was

supported by the Federal Government and

Opposition. The NDIS will allow people

with disabilities to choose how, where and

from whom to purchase disability services.

We reviewed how we provide services in

preparation for the NDIS and consulted with

clients and staff on this topic.

We also supported clients and their families

to tell their story to the media to inform the

community on the need for the NDIS. We

regularly provided updates on developments

through the web, Facebook, Twitter and

in our flagship magazine, Touchstone.

Our Winter 2012 edition of Touchstone

encouraged clients to actively support

the NDIS and we received a very high 26%

response rate.

BETTER START FOR CHILDREN

WITH DISABILITY

There is high demand for Cerebral Palsy

League Allied Health services, which

the current level of government funding

Photos from top to bottom:

The Cerebral Palsy League supports a

National Disability Insurance Scheme that

will positively change the lives of people

with disability and their families

Corporations and their staff support the

Cerebral Palsy League in a myriad of ways

Year in Review | page 10


11

simply cannot meet. Fortunately, with the

introduction of the Australian Government’s

Better Start for Children with Disability

initiative, we have been able to provide more

children with Allied Health services. One of

our points of difference in providing Better

Start services is that families are able to

purchase an integrated service combining all

therapy services and equipment.

Allied Health REVIEW

In 2012, we started a comprehensive review

of our Allied Health services, making

improvements that build on our Allied

Health expertise and offer even greater

customer focus and accessibility to services

to ensure we are meeting people’s life goals

in the most cost effective manner.

SUPPORTING FAMILIES

We have continued to develop our Virtual

Family Support Service, generously funded

by Xstrata Copper and based at Geebung,

Brisbane. This service incorporates video

conferencing technologies to provide clients

and staff with access to resources based

at other Cerebral Palsy League locations.

Clients in regional locations have used

this service to connect with metropolitan

based Cerebral Palsy League Allied Health

professionals. We aim to grow this service to

connect clients and staff across Queensland,

enhancing accessibility of services and

outcomes for clients.

Key Focus Area 2:

COMMUNITY

ENGAGEMENT

Community Engagement

PICNIC IN THE PARK

More than 5,000 people enjoyed the

Cerebral Palsy League’s Picnic in the Park

presented by Treasury Casino and Hotel, on

30 July 2011. This all inclusive day featured

gourmet food, entertainment and a jampacked

children’s entertainment program.

The fun and festivities celebrated the

achievements of Queenslanders with cerebral

palsy and featured a ‘celebrity cook-off’ with

Master Chef contestant, John Hughes, who

has cerebral palsy. This event truly embodies

our vision of an inclusive community.

FUNDRAISING ACHIEVEMENTS

In response to ongoing economic conditions,

we refocused our fundraising efforts,

introducing new campaigns, fundraising

tools and a new strategy. This approach

resulted in over $3 million in revenue for the

organisation. This represents a 10% increase

in overall fundraising from the previous

financial year.

We engaged the corporate and general

community with fundraising events like Food

Spectrum’s Winter Wonderland Ball, the

successful Bunnings’ BBQ Blitzes, the 33 rd

Brisbane Rotary Art Spectacular as well as

golf days, family fun days, sporting events,

networking functions and much more. This

increase in event activity highlights our

increasing profile in the community and our

achievement in becoming a charity of choice

for corporate events.

CORPORATE SUPPORT

We have experienced significant growth

through strategic sponsorship. Our Series

of Excellence breakfasts, hosted by IBM,

encouraged senior management from

Queensland’s leading corporations to find

out more about the work of the Cerebral

Palsy League. We have continued to receive

generous support from Food Spectrum with

CEO Mark Betts raising $90,000 for Cerebral

Palsy League programs as well as mentoring

supported staff involved in food packaging at

Mylestones Solutions.

Cerebral Palsy League | Annual Report 2011/12


YEAR IN REVIEW

FUNDING

Key Focus Area 3:

FINANCIAL

SUSTAINABILITY

Financial Sustainability

The $3.6 million increase in recurrent State

Government funding for our services was an

excellent result in a difficult financial climate

and represents an increase of 7.4% on total

2010-11 grants. We also received $4.3 million

in additional one-off funding to support

individuals and families. This positive result

helps us continue to provide vital services to

children and adults with cerebral palsy and

physical disabilities.

FEE FOR SERVICE

Our fee-for-service delivery has increased by

230% since 2009-10 and now makes up over

6% of our services income. This increase

means that more people are accessing our

services, in addition to those that receive

our services through government funding.

MYLESTONES PROFITS

Mylestones Employment increased its profit

by 32% this year and these profits were used

to support the essential services we provide

to our clients and their families, especially

our supported employees at Mylestones

Printing and Solutions.

EFFICIENCIES FOR VEHICLE FLEET

We signed a two year agreement with

Subaru Australia to purchase the Subaru

range of vehicles for the Cerebral Palsy

League’s vehicle fleet This partnership

has resulted in cost savings, reducing our

total capital exposure, stamp duty and

compulsory third party insurance on each

vehicle purchased. The Subaru four cylinder

vehicles also help us to reduce fuel costs

and our carbon footprint.

Key Focus Area 4:

OUR PEOPLE

Our People

NO-ONE GETS HURT AT

THE CEREBRAL PALSY LEAGUE

We have a safety focused culture and

remain vigilant in promoting safety at work.

Our ‘No-One Gets Hurt’ workplace health

and safety strategy has resulted in a safer

workplace, with our claim costs reducing by

41% over the past two financial years.

Training to support supervisors in creating

safe work environments, managing workers

compensation claims and safe return to

work programs has improved awareness of

the workers compensation process, helping

staff to be as productive as possible.

VOLUNTEER SUPPORT

Volunteers make significant contributions

every day to our work and the lives of clients

and their families. Our 522 volunteers range

in age from 14 to 66 and are active in all our

services and offices around the state. A total

of 4,560 volunteer hours were donated in

the past year, helping us to deliver services

and support to thousands of clients every

day. In return we provide training and

skill development opportunities ranging

from customer service to administration

skills. Volunteers are increasingly using

volunteering as a stepping stone to full time

work, going on to become Cerebral Palsy

League employees.

TELECOMMUNICATIONS

The Cerebral Palsy League’s new

telecommunications contract with Telstra

prepares us for the future and provides us

with cost savings. This telecommunications

strategy creates the platform to enable us to

help our staff better communicate with each

other and our clients.

page 12 | Annual Report 2011/12


Key Focus Area 5:

INNOVATION

AND EXCELLENCE

Innovation and Excellence

LEADING RESEARCH

The Cerebral Palsy League’s research

program aims to find new and improved

practices and services that will improve the

quality of life for people with cerebral palsy

and their carers.

2012 has reconfirmed the Cerebral Palsy

League’s international recognition as an

expert in providing services for people with

cerebral palsy. The 6 th Biennial Conference

of the Australasian Academy for Cerebral

Palsy and Developmental Medicine was held

in Brisbane from 30 May 2012 to 2 June

2012. The Cerebral Palsy League was well

represented with the highest number of

presentations of any organisation. Dr Megan

Auld, a Research Fellow with the Cerebral

Palsy League, was recognised for the best

conference presentation and received an

award for the best doctoral research in

developmental medicine in the Asia-Pacific

region for her research, ‘Tactile performance

of children with Unilateral Cerebral Palsy’.

CREATING EFFICIENCIES

The Cerebral Palsy League is the only large

disability services provider in Queensland

to be certified under the Queensland

and Commonwealth Disability Service

Standards ISO9001:2008; a testament to our

commitment to quality client and customer

service. We achieved recertification for a

further three years.

IMPROVING INFORMATION

TECHNOLOGY SYSTEMS

There have been ongoing improvements to

our Information Technology (IT) systems

that bring Cerebral Palsy League to the

forefront of IT capability. We introduced

IBM’s Netbox Blue Borderless Internet

Compliance Program to help analyse

and manage our internet usage. We have

achieved productivity gains of more than

$300,000 per annum due to better staff

management of internet usage.

Photos from top to bottom:

Photo courtesy of The Courier Mail:

Paralympian and Cerebral Palsy

League Ambassador Chris Scott

with Sam, Kunal and Jessica

Cerebral Palsy League volunteers at

Picnic in the Park

Year in Review | page 13


+

Children

Client Statistics

Over the course of the 2011/12 year, the Cerebral Palsy League assisted 5,938 clients through

the provision of a broad array of services, answered 5,642 requests for expert information and

advice and was involved in 55 research projects. We also received 112,937 website hits and

distributed 10,000 copies of Touchstone magazine, our flagship client publication.

NOTE: Individual people and families may access a number of different services as clients. The information

below counts the number of clients accessing Cerebral Palsy League services over the entire 2011-12 year.

1. Clients receiving support through employment over the course of 2011-12

+ ++++ ++ + ++++ +

through open employment

through disability enterprises

700

120

600

100

500

80

400

60

300

40

200

20

100

0

0

+ + +

2. Clients receiving support in their homes, schools and communities of choice over the course of 2011/12

2011/12 client support

6000

5000

4000

3000

2000

1000

0

Adults Equipment

Total

Loans (Adults

and Children)

page 14 | Annual Report 2011/12

Bowen Hills

Browns Plains

Caboolture

Southport

Holland Park

Ipswich

Total

My Printing City

My Printing Strathpine

My Solutions Rocklea

My Solutions Garden Crew

My Solutions Tingalpa

Total


60

50

40

30

20

10

0

++ ++ ++

South Coast

++ ++ ++ ++

Support at Home

South West

Metro South

Metro North

Moreton &

sunshine

Coast

Wide Bay &

Central QLD

North

Queensland

24 hour group home accommodation support In home accommodation support for adults

In home family support for children Mobile support service Fee paying clients

clients

sites

South

Coast

South West

Metro

South

Metro

North

Moreton &

Sunshine Coast

Wide Bay &

Central Qld

North Qld

120 91 105 74 148 138 4 680

6 6 6 5 13 7 1 44

Total

140

120

100

80

60

40

20

0

++++++++

Support in the Community

++ ++++

South Coast

South West

Metro South

Metro North

Moreton &

sunshine

Coast

Wide Bay &

Central QLD

North

Queensland

Centre based & community access services

Outside school hours care

Community access only

Fee paying clients

clients

sites

South

Coast

South West

Metro

South

Metro

North

Moreton &

Sunshine Coast

Wide Bay &

Central Qld

North Qld

130 107 135 40 99 175 17 703

3 3 2 3 3 4 1 19

Total

page 15


+

Walkways

500

400

300

200

100

0

++ ++ ++

South Coast

++ ++ ++ ++

Allied Health support

Children 0 to 8 Children 9 to 18 Adults

Fee paying clients Equipment loans

South West

Metro South

Metro North

Moreton &

sunshine

Coast

Wide Bay &

Central QLD

North

Queensland

clients

sites

South

Coast

South West

Metro

South

Metro

North

Moreton &

Sunshine Coast

Wide Bay &

Central Qld

North Qld

634 425 606 837 423 393 195 3513

+ +

2 2 1 1 2 3 2 13

our statewide services and Practice Support Team

700

600

500

400

300

200

100

0

Fee for

Technology

Service Mobility

Equipment

Loans

Total

page 16 | Client Statistics


6000

5000

4000

3000

2000

1000

0

information

requests

+

+library

loans

+ +

+++ +

information/

++ +++ ++++

3. Providing expert information and advice over the course of 2011/12

direct information services

advice on

assistive

technology

+

Communication

books

Total

8+92+A

general

information services

4. Undertaking research with people accessing services over the course of 2011/12

25

20

15

10

5

area of research and status of projects

website information hits (112,937)

touchstone distribution (10,000)

new

ongoing

completed

Published

0

Allied

at

Health+support

home

support

in the

community

11+20+69+A

Cerebral Palsy League study (11)

collaborative (38)

our role in research projects

external study (6)

whole of life

page 17


Photo courtesy of Quest

Newspapers: Joyce and

Suli Peek, the Peeks

are strong supporters

of a National Disability

Insurance Scheme

18


SERVICES

Annual Report 2011/12

Overview

In August 2011, the Productivity

Commission released the outcome

of its enquiry into lifetime support

for Australians with disability and

recommended the introduction of a

National Disability Insurance Scheme

(NDIS) over the next five years. This

decision was supported by both the

Federal Government and Opposition

and funding was allocated in the May

2012 Federal Budget to commence the

job of developing and implementing the

scheme. The Cerebral Palsy League has

strongly championed the introduction of

the NDIS. The NDIS will create certainty

for people with disability and their

families, where if eligible, they will receive

support from government and have the

opportunity to choose how, where and

from whom to purchase disability support

services.

Throughout 2011-12, we have been busy

consolidating a focused, customer service

approach to all our services to position

ourselves as a provider of choice under a

future NDIS. We are committed to being

an organisation that assists people to live

the lives they want.

We have worked with our clients to better

understand their life goals and needs

to enhance our services and provide

relevant supports to best suit their

requirements. Improving client service will

remain a key focus for the Cerebral Palsy

League over the coming two years.

We will continue to operate under the

parameters set by the State and Federal

governments for those services which

they fund, but with a clear focus on how

those services meet individuals’ and

families’ life goals.

The Cerebral Palsy League has continued

to operate across its four services areas in

Queensland:

• Service Options – where we look

to better understand individuals’

and families’ life goals and aspirations

to provide integrated services and

relevant packages of support

• Support at Home – providing flexible

support in people’s homes to help

meet daily needs

• Support in the Community – assisting

people to access, participate and

contribute to their communities.

• Therapy and Health Services providing

or organising a broad range of Allied

Health professional services, including

access to state-wide services such as

assistive technology support.

Our services over the past year

In 2011-12, we supported 5,938 clients

through our services and answered

another 5,642 requests for expert

information and advice. The $3.6 million

increase in recurrent State Government

funding for our services was an excellent

result in a difficult financial climate and

represents an increase of 7.4% on total

2010-11 grants. Much of this increase

converts existing one-off funding into

ongoing funding. For many clients, this

provides peace of mind because of the

certainty that their support services will

continue, rather than have to cease when

the one-off funding runs out.

We also received $4.3 million in additional

one-off funding to support individuals

and families.

The Cerebral Palsy League has now

operated for a full financial year under an

outputs-based service agreement

Services | page 19


with the Queensland Department of

Communities, Child Safety and Disability

Services. The Agreement sets targets for

the level of service received by clients

(outputs). The outputs are purchased by

Government with the funding allocated

under the Agreement. The Cerebral Palsy

League’s service performance in

2011-12 was within target ranges set

in the Agreement.

At the same time, the proportion and

number of people and other agencies

purchasing services directly from us

increased significantly. We achieved $3.2

million in fee-for-service income, against

a target of $2.6 million. Our fee-forservice

delivery has increased by 230%

since 2009-10 and now makes up over

6% of our services income. This increase

means that we are growing the number

of services we provide to more people

than could ever be possible through

government funding alone.

Changes in how we

provide services

To help us better understand and meet

people’s life goals, we introduced the

Personal Outcome Measures System in

2010 as a tool for service planning and

measuring the difference our services

make to people’s lives.

To date, 165 clients from Support at Home

and Support in Community services have

participated in planning using this tool.

Some 30 of these have also had their

first annual review. Most people have

commented that it is refreshing to have

discussions relating to their whole lives,

not just the services they receive.

In 2012, we started a comprehensive

review of our Allied Health services,

making improvements that build on our

Allied Health expertise and offer even

greater customer focus to ensure we are

meeting people’s life and therapeutic

goals.

New services

The majority of our new service delivery

business comes from the many people

who received Government funding over

2011-12, together with individuals, families

and other agencies purchasing one-off

services and support.

Over the past year, we have provided

Allied Health services to a number of

families with children under the Australian

Government’s Better Start for Children

with Disability initiative. We intend to

expand the range of supports available to

people with physical disability in far north

Queensland over the next two years.

page 20 | Annual Report 2011/12


Photos from left to right:

Staff member Marinda Le Roux and

Maddison Gray enjoying Cerebral

Palsy League Toowoomba’s After

School Care program

Shannon Howard and Kieren Frahm

at Cerebral Palsy League Redcliffe

In June, we received State Government

grants to provide Mobile Support

Services (in-home) on an ongoing basis in

Rockhampton, Toowoomba and Southern

Brisbane and to expand them into

Warwick and Gladstone. We were also

successful in tendering for a new 24/7

shared support at home service for four

people in Rockhampton.

We attracted new one-off and ongoing

funding from the Queensland State

Government to provide more that 8,000

hours of Allied Health support to children

aged 8-17 years across Queensland in

2012-13.

Supporting people

in the community

The Cerebral Palsy League supported

703 children and adults to more actively

participate in their communities during

2011-12.

Our Support in the Community services

were nominated as a preferred provider

by a large number of young adults who

receive State Government funding and

also attracted fee-paying customers with

and without disability, demonstrating

the success and popularity of these

programs.

Engaging in Community Life

Our Redcliffe services program, which

supports younger people living in

residential aged care facilities, continues

to deliver excellent outcomes for young

people, many of whom have reconnected

with their communities and their families

and now participate in recreational

activities.

The Cerebral Palsy League service in

Toowoomba became a member of the

Social Sports Network – a new initiative

where local sports club provide venues

and resources for people with a disability

to improve their health and develop social

networks. Participating sports and clubs

include touch football, croquet, lawn

bowls, tennis, swimming and gymnastics.

We have engaged with a number

of ‘Men’s Sheds’ across Queensland

and have had a number of adults we

support become regular members of

these groups, sharing their passion for

woodwork and manual arts with other

men in the community.

Services | page 21


Assisting families and children

to maintain relationships and

community connections

From humble beginnings in 2010, the

Cerebral Palsy League now operates

Vacation Care in Southport, Mount

Gravatt, Hervey Bay, Rockhampton and

Townsville and After School Hours Care

in Mount Gravatt, Toowoomba, Southport

and Kirwan – all registered for child care

benefit and rebate. The programs bring

together children with disability and their

siblings in a single environment and the

feedback from families is overwhelmingly

positive.

This year’s ‘Music and Yoga’ holiday

program in Toowoomba, sponsored

by the Cecilia Kilkeary Foundation,

continued the great success of previous

programs and was held during the final

two weeks of the 2011-12 Christmas

school holidays.

We also continued to support regular

siblings groups across most regions. The

groups provide a fun environment and

peer support for the siblings of children

with a disability.

The Cerebral Palsy League facilitates

17 MyTime groups across Queensland

funded by the national coordinator, the

Parenting Research Centre. MyTime

groups offer families the opportunity to

meet others in a relaxed environment,

share information and experiences and

create friendships. Groups meet regularly

and decide their own format and

activities, including coffee catch-ups, arts

and crafts, ‘girls’ nights out’, golf, yoga

and pamper mornings.

Contributing to the cultural

life of communities

This year, the Cerebral Palsy League

continued to encourage and help many

individuals to participate in arts, music

and the cultural life of their communities.

22


creative arts programs

The Redcliffe Support in the Community

service mentors a number of people

who now exhibit as professional artists.

The Cascade Artists’ Textile Program’s

‘Kaleidoscopic’ exhibition in July 2011,

displayed a variety of textiles for sale

from canvassed wall hangings through

to aprons, cushions and even designer

dresses.

Cascade Artists’ second major exhibition

for the year was ‘Open Your Mind’ at

Brisbane’s Bleeding Heart Gallery in

November 2011. Artist Robert Gallagher

was featured on Nine’s Today Show

and other successful artists from the

exhibition, Christopher Townsley and

Sara Wyatt, were also supported in their

successful solo exhibitions this year.

The band Cascade, made up of

clients and staff of the Support in the

Community program in Redcliffe, finished

studio time for their new CD financed

by the proceeds from the Moreton and

Sunshine Coast Bunnings Barbecue.

Fusion of Music, at the Cerebral Palsy

League’s Windsor site, is a very successful

entertainment program that has become

a must-attend event for audiences and

performers since it began more than two

years ago.

The Screech Theatre drama program for

young people with and without disability

expanded this year to operate from the

Cerebral Palsy League’s Moorooka and

Windsor sites. Screech Theatre is the

perfect vehicle for kids of all abilities to

express themselves and showcase their

creative talent. There have been a number

of successful performances over the

year. Federal MP, Kevin Rudd attended

Moorooka Screech Theatre’s original

production ‘Let’s Imagine’, speaking

informally with performers,

families and staff afterwards.

Developing Life Skills

Our life skills programs were once

again popular across the state,

expanding into Bundaberg.

Participants develop a variety of life

skills to broaden their independence,

including cooking, computing,

photography, budgeting, carpentry,

furniture restoration, sewing and crafts.

Our budding Master Chefs

One of Australia’s all-time favourite

Master Chef contestants, John

Hughes, who has cerebral palsy, was

in Brisbane earlier this year to work

with a handful of children at our Mount

Gravatt site. The three day ‘Be Smart,

Cook Smart’ program, sponsored

by Food Spectrum, is the first of its

kind in Queensland and focused on

nutrition, meal planning and building

participants’ confidence in the

kitchen by using adaptive

cooking techniques.

Photos on opposite page

from top to bottom:

Brisbane artist David Hinchcliffe meets

Cascade artist Robert Gallagher

Photo courtesy of Jono Searle,

The Courier Mail: Artists Elizabeth

Saunders and Daniel Swart enjoy

exploring their creativity

Sarah, Emily, Kara and Sophie warming

up before Cerebral Palsy League’s

Screech Drama Group’s fabulous show,

‘The Spangled Star Awards

Master Chef contestant John Hughes

helps children with cooking through

using adaptive cooking utensils and

techniques. Photo courtesy of Jim

Campey, Quest Newspapers

Services | page 23


page

24

Providing Leading Allied

Health Services

The Cerebral Palsy League is a recognised

expert in providing Allied Health services

for people with cerebral palsy and physical

disability. Our services include physiotherapy,

occupational therapy, speech pathology,

social work, psychology, health liaison

support and technology and equipment

solutions.

We provided 3,513 individuals and families

with Allied Health support in 2011-12.

There is high demand for these services,

which the level of government funding simply

cannot meet. Fortunately in 2011-12, with the

introduction of the Australian Government’s

Better Start for Children with Disability

initiative and through the coordinated use

of families’ private health insurance, we have

been able to provide more children with

Allied Health services.

We have been encouraging families to

register with Better Start for Children

with Disability. From 1 July 2011, children

under seven with cerebral palsy have been

eligible to receive financial support for

speech pathology, occupational therapy,

physiotherapy, psychology and purchase of

equipment. Children under 13 years of age are

also eligible for a limited number of therapy

services that attract a Medicare rebate.

We were well prepared for the commencement

of Better Start in mid-2011, with streamlined

processes to support families and welltargeted

information materials. One of our

points of difference in providing Better Start

services is that families are able to order

equipment through us in addition to therapy

services.

earlier this year used a PODD communication

book, translated into Vietnamese. Local

teachers were overwhelmed by how

this improved their students’ ability to

communicate and participate in the

classroom.

The Cerebral Palsy League’s Manager of

Practice and Knowledge Development

was invited to South Africa to volunteer

and present workshops on Bobath therapy

and Augmented Assistive Communication

supports for people with cerebral palsy. This

visit resulted in a number of international

orders for the Communication Board Service

products.

The Walkways Mobility Program (formerly

the Hart Walker Program) expanded to offer

eligible young clients streamlined assessment

and prescription to a variety of walking or

mobility device options.

In addition to the broad range of high tech

customised solutions for individuals and

families, our Assistive Technology Support

Services have worked with the Practice

Support Team to develop virtual Allied Health

services using Skype and other web-based

products from our technological hub in

Geebung, which is generously supported by

Xstrata. We look forward to better assisting

Queenslanders living in remote locations,

through virtual services such as these.

Camp Have A Chat

The Cerebral Palsy League hosts ‘Camp Have

A Chat’ annually, with support from the State

Government and corporate sponsors, to help

children and young people with complex

communication needs to develop self-esteem

by using new technologies and techniques to

‘have a chat’ with their families and friends.

We also undertook a review of equipment loans,

aiming to implement a state-wide equipment

loan library in 2012-13, providing people across

Queensland with better access to equipment.

Our Communication Board Service products,

particularly the Pragmatic Organisation

Dynamic Display (PODD) communication

books, have received international

recognition. University of Queensland

students visiting Vietnam special schools

Young people attended the 2011 event in

the September school holidays with their

families and, together with speech therapists

and community artists, worked through a

program designed to allow each child to

explore his or her own creativity through

visual arts, storytelling and drama.

Cerebral Palsy League | Annual Report 2011/12


Supporting people

in their homes

Our Support at Home Services provide a

mix of personal care and domestic support

to adults and families in their own homes,

shared housing, drop-in and emergency

mobile support.

The Cerebral Palsy League supported 680

adults and families through Support at

Home services in 2011-12. The majority of

these services are resourced through state

government funding, although a growing

number are purchased by other community

agencies, individuals and families themselves.

Our Support at Home services also assisted

people with disability to live the lives they

want, by helping them to manage their home

and personal lives. They helped adults with

a disability to organise their home routines,

access TAFE programs and work experience

opportunities and attend regular community

appointments.

We are working with all residents at the

Support at Home service in Fig Tree Pocket

to enter into tenancy agreements and

agreements to meet their everyday living

expenses. This is one of the final steps in

breaking ties with the institutional history

of “Sevenoaks” and, for the first time, these

adults will have real control over their

everyday lives.

World Leading Research

The Cerebral Palsy League’s research program

focuses on the impact of cerebral palsy on

people’s lives. Our aim is to translate our

research outcomes into new and improved

practices and services.

We lead and conduct research using the

expertise of our Allied Health professionals,

disability support workers and other members

of our workforce. We also collaborate as a

partner in research activities undertaken by

other organisations or researchers.

Photos from top to bottom:

We are passionate about the

early intervention services

that we provide for children

with cerebral palsy and

physical disability

Kate Pemberton, Leah Rudd

and Matthew Doyle have a

great time getting creative

at Camp Have a Chat

Services | page 25


The Cerebral Palsy League also has a National

Health and Medical Research Council

accredited Research Ethics Committee, which

reviews all research proposals and supports

other community-based organisations in the

formal ethics consideration of their research

activities.

2012 has reconfirmed the Cerebral Palsy

League’s international recognition as an

expert in providing services for people with

cerebral palsy. The 6 th Biennial Conference

of the Australasian Academy for Cerebral

Palsy and Developmental Medicine was

held in Brisbane from 30 May 2012 to 2

June 2012. The Cerebral Palsy League was

well represented with the highest collective

number of keynote, breakfast, free paper and

poster presentations of any organisation.

At the conclusion of the conference, we

scored five of the top ten presentations

ranked by those attending the conference.

Dr. Megan Auld, a Research Fellow with

the Cerebral Palsy League, was recognised

as delivering the best presentation at the

conference and received an award for the

best doctoral research in developmental

medicine in the Asia-Pacific region for

her ground-breaking research, “Tactile

performance of children with Unilateral

Cerebral Palsy”. Information on this and the

outcomes of other research, such as a Family

Resilience Study, the experiences of adults

and adolescents with cerebral palsy in their

participation at home, at work, in education

and in the general community and a Caring

for Carers study, is available on the Cerebral

Palsy League’s website.

The Conference’s Parents Symposium,

sponsored by the Cerebral Palsy League,

was a hailed as a great success by families

and lots of fun for children. Activities were

provided for more than 25 children while

their families participated in an interactive

symposium which addressed therapy

support, assistive technologies and how to

access financial support.

The Queensland Cerebral Palsy Register

team, located at the Cerebral Palsy League

in New Farm, is preparing to present at

least five and perhaps up to ten consecutive

birth years of data in its second report due

for release in late 2012. This achievement is

well in advance of expectations when the

Register was established only six years ago

and compares very favourably with more

mature registers operating in other Australian

jurisdictions.

Pictures from left to right:

40% of children with Hemiplegia cannot feel touch stimuli; When they put their

hand in a lucky dip box, no matter what it contains, it will feel empty

37% of children can feel touch but they cannot tell where, when or what they

touched; These children can feel there is something in the box, but they can’t tell

what it is

23% of children feel and perceive touch correctly; These children know exactly what

they feel inside the box so find the prize

26


Looking forward

2012-13 will be a transition year, where

we will move towards a service system

that gives greater choice and control

to our clients.

We will focus on delivering services:

• that first seek to understand a

person’s or family’s life goals and

aspirations before designing their

supports;

• that recognise that individuals and

families accessing our services and

support are our primary customers; and

• where the person receiving the

support also directs the day to

day delivery of that support,

assisted by expert front-line workers

with the underpinning strength of an

organisation that invests

in expertise and puts the people

who access services at the centre of

everything we do.

The Cerebral Palsy League is

committed to evolve from simply

providing services that people need

to being an organisation that assists

people to live the lives they want.

Services | page 27


Photo courtesy of The Townsville Bulletin

28


tahlea’s story

Tahlea Russell, who

has cerebral palsy, has

experienced significant

improvement since

accessing Cerebral

Palsy League services in

Townsville.

“I initially questioned

whether Tahlea would ever

walk, but with the support,

therapies and equipment

provided by the Cerebral

Palsy League, her walking

and talking has improved

dramatically.

“Also, being able to access

Better Start funding

allows us as to provide

more opportunities for

Tahlea, like speech therapy,

occupational therapy and

physiotherapy services.”

Rochelle Russell

Mum of six year old client, Tahlea

29


page

30

INNOVATION & BUSINESS DEVELOPMENT

MYLESTONES BUSINESS INITIATIVES

CLIENT SERVICE

Client service

• Mylestones Employment supported more

than 600 individuals, of which 446 were

placed in open employment

• Mylestones Printing and Mylestones

Solutions provided supported

employment for 109 people

COMMUNITY

Community ENGAGEMENT engagement

All Mylestones Business Initiatives:

• Secured additional contracts with

Brisbane City Council, government

departments and commercial entities

• Increased partnerships with other service

providers and community forums

• Increased the number of new clients and

customers

FINANCIAL

Financial SUSTAINABILITY sustainability

• Innovation and Business Development

improved its financial performance by 50%

• Mylestones Employment increased profits

by 32% compared with the previous year

OUR PEOPLE

Our people

• Mylestones Training administered 1,241

training sessions for employees

INNOVATION

Innovation AND EXCELLENCE and excellence

• Mylestones Employment grew its

employment initiative with Queensland

Mental Health to support 181 people

• Mylestones Employment’s School Work

Experience and Employment Training

program grew to collaborate with 37

schools in Brisbane

• Mylestones Mobility integrated state

of the art technology with wheelchair

equipment to allow people with

disability to better communicate

Overview

The Innovation and Business Development

(I&BD) division delivers products and

services to people with disability, staff

within the disability sector as well as the

broader corporate community adding value,

diversity and additional income streams

to the organisation. In the last year, I&BD

achieved an income well in advance of its

2011/12 goal, largely as a result of Mylestones

Employment increasing its’ profit by 32%

on the previous year. All profits are used to

support the essential services we provide to

our clients and their families, especially our

supported employees at Mylestones Printing

and Solutions.

Mylestones Mobility

Mylestones Mobility specialises in custom

designed mobility solutions for clients of

all ages and disabilities. This financial year,

Mylestones Mobility was restructured to

focus on equipment modifications and

Medical Aids Subsidy Scheme (MASS)

suppliers. Mylestones Mobility’s crucial

services continue to play an important role

enhancing the independence of people with

cerebral palsy and other physical disabilities.

Mylestones Solutions

Mylestones Solutions specialises in

packaging solutions including light

assembly, labelling and inserting as well

as gardening services. Funding from the

Federal Department of Family and Housing,

Community Services and Indigenous Affairs

helped 61 supported employees with skill

development.

Mylestones Solutions grew the sale of the

cleaning and first aid kit products, increased

the number of properties serviced by the

Mylestones’ gardening crew by 50% and

secured a contract with Food Spectrum to

pack a range of baby food.

Cerebral Palsy League | Annual Report 2011/12


Mylestones Employment

Over the past year, Mylestones Employment

ensured 446 new job starts for people

with disability, and 70% went on to reach

full employment. Funded by the Federal

Department of Employment, Education

and Workplace Relations (DEEWR),

services, participants and staff continued

to grow with outreach sites opening in

Kilcoy, Bribie Island and Coolangatta. We

also commenced a specialist Indigenous

Employment program from Caboolture.

Looking forward

IB&D is developing more integrated

service streams that will enable us to

deliver integrated transition to work

and transition to retirement programs

as well as expand training available to

some 80 courses. A successful DEEWR

Disability Employment Service tender

will see Mylestones Employment and

other services extend further into

regional Queensland in 2013.

Mylestones Employment performed 40%

above the national average on DEEWR

performance measures and is one of few

organisations in the state to have a number

of sites receive a 4-star DEEWR rating.

Mylestones Printing

Mylestones Printing specialises in direct mail,

printing, binding and laminating across two

sites in the Brisbane CBD and Strathpine.

With funding from the Federal Department

of Family and Housing, Community Services

and Indigenous Affairs, Mylestones Printing

supports 46 employees with disabilities

across both sites. Seventeen supported

employees also completed or progressed

towards certificate courses this year.

Mylestones Training

Mylestones Training doubled its income and

assisted 273 participants with accredited

training. As the Cerebral Palsy League’s

Registered Training Organisation, its

programs are designed to meet the learning

needs of the disability sector and improve

the knowledge and skills of staff and

disability sector customers.

Cerebral Palsy League

Labrador Holiday Units

These units provide value-for-money,

fully-accessible holiday accommodation

for people with disabilities and achieved

occupancy rates just below 80%.

Photos from top to bottom:

Rosslyn Fullagar with

Mylestones Employment

client Andrew Gardner

Mylestones Printing

provides a myriad of

employment opportunities

for people with disability

Innovation & Business Development | page 31


32

“Mylestones supported me to gain work at Red Rooster in Deception Bay,

I have been here for three months and I love the role. I feel good knowing

that I contribute to the community and because I meet new customers

every day, my self esteem has grown.”

Stephen Jones

Kitchen Hand

Red Rooster Deception Bay


“Before Mylestones I struggled to find a workplace that supported my

needs and development. Mylestones found me a kitchen hand position at

Hogs Breath Café in Caboolture and I get all the support I need from my

team. They encourage me to do different tasks and it has built my self

confidence.”

Monique Mills

Kitchen Hand

Hogs Breath Café Morayfield

33


page

34

MARKETING

COMMUNITY

Community ENGAGEMENT Engagement

• Exceeded attendance targets for Picnic

in the Park 2011, the Cerebral Palsy League’s

flagship community inclusion event, that

attracted more than 5,000 people

• Organised 15 events around the state

during Cerebral Palsy Awareness Week 2011

to educate people on cerebral palsy and the

achievements of people with disabilities

• Engaged and educated clients, families and

supporters on key National Disability

Insurance Scheme (NDIS) issues

• Reflected client and family feedback in

submissions to Government on the design of

the NDIS

• Supported clients and their families to

tell their story to the media to inform the

community on the need for an NDIS

FINANCIAL

Financial SUSTAINABILITY Sustainability

• An integrated marketing and fundraising

approach helped to raise over $3 million for

the organisation

• A refreshed strategic online giving program

resulted in 118% increase in online

donations

• Marketing initiatives for the Cerebral

Palsy League’s Better Start for Children

with Disability Allied Health services helped

to attract more than 100 families to the

program

INNOVATION

Innovation AND EXCELLENCE and Excellence

• A focus on social media and our online

presence resulted in a 39% increase in

Facebook friends, a 194% increase in Twitter

followers and a 117.92% increase in online

donations between January 2012 and 30

June 2012

• Completed rolling out Cerebral Palsy

League’s new brand standards across the

organisation

Overview

As the Cerebral Palsy League moves towards

the NDIS, we want to ensure that we are not

only seen as a leader in customer service,

but also as the preferred provider of services

for Queenslanders with physical disability.

Throughout the 2011/12 financial year, we

focussed on informing and supporting clients

to exercise greater choice and control through

accessing Better Start and Medicare funding

to ensure their children receive essential early

intervention therapy and equipment. Over the

past year, we have supported more than 100

families to utilise this funding.

Our focus has also been to better integrate the

marketing and fundraising strategy, so that our

key messages are clear and consistent. By telling

the inspirational stories of some of the clients

we support across multiple communication

mediums, we can ensure that these stories have

the greatest reach to help us raise much needed

funds for the Cerebral Palsy League.

Community Events

Picnic in the Park and

Cerebral Palsy Awareness Week

More than 5,000 people enjoyed the Cerebral

Palsy League’s Picnic in the Park presented

by Treasury Casino and Hotel, on 30 July 2011.

This all inclusive day featured gourmet food,

entertainment, live music and a jam-packed

children’s entertainment program. The fun

and festivities celebrated the achievements of

Queenslanders with cerebral palsy and featured

a ‘celebrity cook-off’ with MasterChef contestant,

John Hughes, who has cerebral palsy.

Picnic in the Park heralded the start of national

Cerebral Palsy Awareness Week (1-7 August).

Cerebral Palsy League services also organised

15 regional events throughout Queensland,

including morning teas, open days, sausage

sizzles, workshops and other exciting events

to promote the achievements of people with

cerebral palsy.

Cerebral Palsy League | Annual Report 2011/12


Disability Action Week

To celebrate Disability Action Week’s theme

of ‘empower, enable, everybody’, we assisted

Cerebral Palsy League services to organise

eleven events across Queensland from 18 – 24

September 2011. Children and teenagers with

complex communication needs attended

Camp Have a Chat, which aims to develop

communication skills and self-confidence

through fun-filled activities. Hervey Bay

organised a huge Family Fun Day and a Dance

for Disability and a new sensory playground

was officially opened at the Cerebral Palsy

League in Strathpine.

Publications & Communications

With a greater focus on communicating our

clients’ stories, we profiled client Jessie-Lee

Russell in our May 2012 appeal. This fundraising

appeal resulted in a revenue increase of up

to 48% compared to last financial year. In

late January 2012, we also worked with the

media and community to raise more than

$60,000 for clients and offices in South East

Queensland affected by storms and flash

flooding.

We also want to further promote our

therapy services and expertise

throughout Queensland to become

a provider of choice for people with

mobility and communication issues.

In the next six months, we plan to launch a

new Cerebral Palsy League website. Our goal

is to make it much more user friendly and

engaging as well as informative. Also, as many

of our clients and supporters now use tablets

and mobile phones to visit our website, we

are structuring it to format accordingly. The

website will feature more information about

our services in each location as well as the

latest Cerebral Palsy League research. The

website will also be more accessible for our

thoughtful supporters who help make the

work we do possible. The Marketing team is

also focussing more attention on supporting

the Fundraising team to grow community

fundraising initiatives through more engaging

stories and consistent messages with a

targeted and clear strategy.

With the assistance of Shine Lawyers, we

helped produce You are Not Alone – A Carer’s

Journey, a book written by Tanya Dennis and

Michelle Rhodes, mothers of children with

disability. Over 10,000 copies were distributed

with an online version also available.

We worked with clients and their families to

tell their stories to support the introduction of

an NDIS through the media, web, Facebook,

Twitter and in our flagship quarterly client

publication Touchstone. In the winter edition of

Touchstone, we included a letter encouraging

clients to support the NDIS and we received a

26% response rate from clients.

Looking Forward

Over the next year, our goal is to continue

to improve customer service and make it as

easy as possible for existing and potential

clients to access our services. With the new

number 1800 CPL QLD (1800 257 753),

families will have one central entry-point to the

organisation to learn about how we can

work with them to achieve their goals.

Photos from top to bottom:

Maddie Holgate meets Erin Brockovich, author and consumer

advocate who inspired the Oscar winning movie, ‘Erin Brockovich’

Rowan Crothers, Bridie McKim and Jarrod Larkins-Law

help launch Picnic in the Park 2011

Marketing | page 35


Photo courtesy of Chris McCormack, Quest Newspapers

36


Jessie-Lee’s story

“All I ever wanted was to be a mum, so

when Jessie-Lee came along we knew

she was an incredibly precious gift. She’s

a social butterfly with a cheeky sense of

humour like her father, so when she was

diagnosed with cerebral palsy, it was a

real shock to the system... we didn’t know

what to expect. Everyone deals with it

in different ways, but we knew we’d do

anything for Jessie-Lee.

“Jessie-Lee has a lot of needs and

financially it’s incredibly tough, so we

haven’t always been able to meet them

on our own. I think if other people could

step into our shoes for just one day they’d

realise it’s not easy and there’s lots of

stress and worry involved. But thankfully,

the staff at the Cerebral Palsy League

really care.

“On top of all the physical therapy and

other support they provide for Jessie-

Lee, they make a real effort to look after

our whole family. While it’s great to know

we’re not alone, you realise just how

urgent the need for further support is.”

Leanne Russell

Mother of six year old client, Jessie-Lee

37


page

38

FUNDRAISING

COMMUNITY

Community ENGAGEMENT

Engagement

• Used key client stories through an

integrated strategy across direct

marketing and telefundraising

campaigns

• Secured new partnerships with Rotary,

WANTZ Committee and Brisbane Lions

• Conducted over 100 presentations and

speeches at networking events, work

place presentations and community

events

• Utilised corporate partners’ internal

communication channels to engage their

staff with the work of the Cerebral Palsy

League

FINANCIAL

Financial SUSTAINABILITY Sustainability

• Increased direct mail programs, resulting

in a 54% increase in the average gift

and a 48% increase in overall direct

mail revenue

• Involvement from the corporate

sector has increased by 25% through

sponsorships of Picnic in the Park,

Rotary Art Spectacular and other events

• Online fundraising increased by 118%

INNOVATION

Innovation AND EXCELLENCE and Excellence

• New peer to peer fundraising systems

increased online donation and donor

stewardship

• An innovative scrap metal recycling

program ‘Metal for Mobility’ was

launched for the resource, construction

and infrastructure sectors

• New corporate donor management

systems were better managed, resulting

in enhanced partnerships

Fundraising Overview

We introduced new campaigns, fundraising

tools and launched a new fundraising

strategy this financial year, resulting in over

$3 million in revenue for the organisation.

This represents a 10% increase in overall

fundraising from the last financial year.

Profitable event activity significantly

increased in 2012 and included black tie balls,

fundraising dinners, golf days, family fun

days, sporting events, corporate networking

functions, barbeques and much more.

This increase in event activity highlights

Cerebral Palsy League’s increasing profile

in the community and our achievement in

becoming a charity of choice for corporate

events.

Strong support from corporate partners

and improvement in our donor recognition

programs has resulted in positive retention of

current partners and the acquisition of new

partners.

Telefundraising also performed well

despite an overall slump in the industry.

The introduction of Bpay has seen higher

conversion rates on our Art Unions. To reduce

costs, we have forged new alliances with

suppliers of Art Union prizes including Digital

Genius, Subaru Australia and Flight Centre.

Corporate Support

Our Series of Excellence breakfasts, hosted

by IBM, encouraged senior management from

Queensland’s leading corporations to network

and find out more about the work of the

Cerebral Palsy League.

We have continued to receive generous support

from Food Spectrum with CEO Mark Betts

raising $90,000 for the Cerebral Palsy League’s

programs.

For the first time, the Cerebral Palsy League

was one of the charities featured during

Australia’s Beef Industry Beef Week, held in

Rockhampton. The week helped to increase

both our profile in north Queensland and our

relationship with the business community.

Cerebral Palsy League | Annual Report 2011/12


Grants Program

The $360,000 received in grants from

28 trusts and foundations has helped the

Cerebral Palsy League to provide specialised

equipment and programs not currently

funded through government. For example,

some trusts and foundations have helped

families to buy vital equipment for their

children. Mobility equipment and adapted

technology tools help children and adults

with physical disabilities to achieve their

goals and contribute to their communities.

Our Ambassadors

Our Ambassadors supported us in a myriad

of ways this year, helping to raise our profile

in the business sector and in the general

community. These Ambassadors included:

• Mark Betts, CEO of Food Spectrum

• Brent Hailey, consultant at the

Potter Group

• Paralympic cycling gold medallist,

Chris Scott

• Media personality, Heather Foord

• Ray Smith, former CEO of Cutting Edge

and Brisbane Lord Mayoral candidate

• Iron woman, Sheree Merryfull

• Mike Summers, of Smart Supplies

Community Engagement

We organised a range of community based

fundraising events and campaigns to increase

the profile of the Cerebral Palsy League and

raise vital funds for adults and children with

physical disability.

We achieved a $5,000 increase in corporate

sponsorship for Picnic in the Park, our

flagship community event. Treasury Casino

and Hotel was again the naming rights

sponsor and the event also received support

from Hesta, Parsons Brinckerhoff, Super

Photos from top to bottom:

State Manager of IBM Bob Morton, former CNN

foreign correspondent and guest speaker Michael

Ware and CEO Angela Tillmanns at the first Series

of Excellence Breakfast in February 2012

Lachlan McGrath enjoying the Liberty Swing at the

Cerebral Palsy League’s Picnic in the Park

Fundraising | page 39


Retail Group, Westpac, Brisbane Roar,

Panther Print, Roma Street Parkland and

Westfield.

Food Spectrum’s Winter Wonderland Charity

Ball in July 2011 raised $60,000 for vital

equipment and services for children with

physical disability. Our staff and volunteers

helped to raise $44,000 through the

‘Bunnings BBQ Blitz’ held in March and April

2012, giving their time at barbeques at 35

Bunnings stores around the state. The 33rd

Brisbane Rotary Art Spectacular, held in April

2012 in Brisbane, raised $27,000 and featured

works from over 150 artists, including

clients from the Cerebral Palsy League.

New donor management practices

and communication have resulted in a

revenue increase of up to 48% for donor

campaigns such as our annual tax appeal. A

focus on strong donor communications has

also resulted in a 54% increase in the average

gift from our generous donors. Donors also

quickly responded to the needs of our clients

through our emergency appeal which raised

$60,000 to support families on the Gold

Coast and South East Brisbane affected by

the January 2012 storms.

Looking Forward

We plan to improve our donor

retention and stewardship programs

across our community, corporate and major

gift fundraising programs. We will also

introduce new, multi-channel acquisition

programs and increase online fundraising

campaigns. This new phase in our fundraising

strategy will allow for growth, retention

and improvement across all our campaigns,

appeals and programs.

Photos from top to bottom:

Tristan Loos shows off Cerebral Palsy League

Friendship Bank Tins, perfect to collect loose

change at work places, homes or schools

Cerebral Palsy League Ambassador Mark

Betts with John Hughes and ‘Roary’ of the

Brisbane Roar

Catherine LeLacheur, Deon Hume and

Clinton Oram help Rockhampton Deputy

Mayor Rose Swadling attach an NDIS sticker

to her car

Gregg Hogg and his children Ethan and

Jasmine enjoying Picnic in the Park and

celebrating the achievements of people

with cerebral palsy

page 40 | Fundraising


41

Corporate Testimonials

“On behalf of Food Spectrum, I would like to thank all the supporters who have

helped me raise more than $90,000 for the Cerebral Palsy League to help them

provide services to children with physical disability. We raised these funds through

the Winter Wonderland Ball in July 2011, competing in the Bridge to Brisbane and

Melbourne Ironman, together with sponsorships and fundraising at the Melbourne

Ironman Charity Challenge luncheon.

It’s been a rewarding experience to see the funds raised go towards important

programs like Camp Have A Chat to help children with communication needs, the

John Hughes Food Program to teach kids cooking and life skills and Screech Theatre,

so more children can explore and develop their creativity. We have also provided

funding for children who need life changing equipment and therapy.

Food Spectrum is a strong advocate of corporate social responsibility and we

encourage our staff to volunteer and fundraise in a variety of ways. We are a proud

supporter of the Cerebral Palsy League and we look forward to continuing to put big

smiles on little faces in the future. Congratulations Cerebral Palsy League, you change

people’s lives.“

Mark Betts

CEO Food Spectrum

Cerebral Palsy League Ambassador

“Treasury Casino & Hotel enjoys supporting Picnic in the Park, one of the few allinclusive

events in southeast Queensland as it reflects our commitment to supporting

charities that make a difference to our community. Picnic in the Park is also a great

day out for our staff, who enjoy celebrating the many achievements of people with

cerebral palsy.

The Cerebral Palsy League do great work in the community, providing so many vital

services like therapy, equipment, in-home support, accommodation and community

access programs, just to name a few.

Well done to the Cerebral Palsy League. You make such a positive impact on the lives

of thousands of people with disability and we are proud to be involved with such an

inspirational organisation.”

Geoff Hogg

Managing Director Treasury Casino & Hotel

Cerebral Palsy League | Annual Report 2011


our staff

CLIENT SERVICE

Client service

• Our focus on providing services to people

with physical disability is reflected in the

fact that 71.9% of the Cerebral Palsy

League’s staff are in direct care roles

COMMUNITY

Community ENGAGEMENT engagement

• 522 people volunteered during 2011/12

to help support people with physical

disabilities

• Volunteer partnerships continued with

ANZ, Southbank Institute of TAFE,

Westpac, Food Spectrum, Spiritus,

Westfield, Queensland University

of Technology, Griffith University,

and Rotary

• New partnerships were formed with

Telstra, Greater Building Society, Martin

College, Suncorp, Redland Council,

University of Queensland, Gold Coast

Volunteering, Safetyquip, Smartbag,

Pacific Springs, Lions Club and Paradise

Security

OUR PEOPLE

Our people

• The ‘No-One Gets Hurt at the Cerebral

Palsy League’ workplace health and safety

strategy resulted in a 41% decrease over

the last two financial years in the average

WorkCover claim

• Staff turnover was reduced by 8%

OVERVIEW

Through our expertise in supporting

people with cerebral palsy, we have grown

to become one of Queensland’s largest

disability service providers for people

with a physical disability. In 2011-12, the

Cerebral Palsy League employed 486 people

throughout Queensland. We listen to our

staff to ensure we continue to attract and

retain quality staff. All staff enjoy competitive

remuneration packages, training and

professional development opportunities

as well as an environment committed to

occupational health and safety and flexible

work practices.

FINANCIAL

Financial SUSTAINABILITY sustainability

• Salary packaging grew by 8% last year

and provided a $990,000 saving to the

organisation

• A significant six figure rebate was

achieved for the organisation as a result

of a review of Workcover classifications

over the past two years

Photos from left to right:

Cerebral Palsy League staff

celebrate at Picnic in the Park

Volunteers play an important

role supporting Cerebral Palsy

events around Queensland,

including our flagship event

Picnic in the Park

page 42 | Annual Report 2011/12


“I have been volunteering at the

Cerebral Palsy League for a year

now and find it really rewarding.

I like making a positive difference

to the lives of people with physical

disability and I enjoy volunteering

in such a supportive environment.”

Jacqui Wachtel

Volunteer

An employer of choice

The Cerebral Palsy League strives to create

a work environment that is the envy of all

within the disability services sector. We

promote a service oriented workplace

culture that values teamwork, collaborative

endeavours and staff input. Our status as

a Public Benevolent Institution allows us to

offer permanent staff the opportunity to

receive a component of their salary tax-free.

Recruitment and investing in our

people

We recruit talented candidates and staff have

built on their skill-sets through professional

development, provided as part of in-house

and externally accredited training programs.

Some staff have also accessed the free

Employee Wellness Program, which is a

confidential service that provides counselling,

legal advice and stress management.

Keeping our people safe at work

We remain vigilant in promoting safety at

work and strengthening our safety culture.

Our ‘No-One Gets Hurt at the Cerebral Palsy

League’ workplace health and safety strategy

has resulted in a safer workplace, with our

claim costs reducing by 41% over the past

two financial years.

Training to support supervisors in creating

safe work environments, managing workers

compensation claims and safe return to

work programs commenced in January 2012.

This training is improving all managers’

and supervisors’ awareness of the workers

compensation process, communication

and teamwork to support our staff to be as

productive as possible.

Our volunteers

Volunteers make significant contributions

every day to our work and the lives of clients

and their families. Our 522 volunteers range

in age from 14 to 66 and are active in all our

services and offices around the state. A total

of 4,560 volunteer hours were donated in the

past year.

Thank you to ANZ, Telstra, Suncorp, Westpac,

Greater Building Society, Food Spectrum,

Westfield, Rotary, Spiritus, Queensland

University of Technology, Griffith University,

Southbank Institute of TAFE and Martin

College for providing us with volunteer

support throughout the year. Additional

universities, TAFEs and colleges also gave

students the opportunity to gain work

experience through the Cerebral Palsy

League’s volunteering roles.

Looking forward

We will develop further initiatives to support

and engage all staff, continuing to focus on

customer service to further improve client

service and engagement. Initiatives will

include an improved performance review

process and reward and recognition program,

additional manager training and an enhanced

orientation program.

Our Staff | page 43


Photo: Rebecca Greigg enjoys attending the

Cerebral Palsy League’s Morooka Support in

the Community service

CORPORATE GOVERNANCE

44

CLIENT SERVICE

Client Service

• By supporting services to streamline

systems and processes, greater

efficiencies have been created in

work-flow management

INNOVATION

Innovation AND EXCELLENCE and Excellence

• The Cerebral Palsy League is the only large

disability services provider in Queensland

to be certified under ISO9001:2008

Overview

The Cerebral Palsy League is committed to

delivering the best quality services in the

most efficient manner possible. Our Board

is supported by an independent Corporate

Governance function that provides expertise

in internal auditing, risk management, quality

assurance and certification.

The Corporate Governance team helped to

facilitate a continued culture of quality, best

practice and continuous improvement across

the organisation through informing and

educating staff so they can deliver the best

services possible.

Skilling our people

Throughout the past year, the Corporate

Governance team has trained direct support

staff and managers to undertake Internal

Quality Reviews in their own regions and

services. This new approach ensures a

greater sense of ownership of review findings

by staff and an increased commitment to

addressing opportunities for improvement.

Staff undertake reviews on an ongoing

basis, thus fostering a culture of ‘continuous’

improvement.

In the interests of best practice, we worked

closely with managers to help identify and

resolve any issues, update risk action plans

and build on the Cerebral Palsy League’s

intranet to ensure that it is a valuable

reference tool to support the organisation.

Creating efficiencies

The organisation was recertified under

the Queensland and Commonwealth

Disability Service Standards and ISO

9001:2008, Quality Management Systems

for a further three years. The Cerebral Palsy

League is the only large disability services

provider in Queensland to be certified

under ISO9001:2008, a testament to our

commitment to quality client and customer

service.

Looking forward

The Corporate Governance team is currently

establishing a Project Management Office

to support and facilitate the planning

and implementation of rigorous project

management methodology throughout

the organisation. This will assist close

monitoring of the Cerebral Palsy League’s

new strategic direction to ensure that it

remains relevant to our clients under a

National Disability Insurance Scheme. We

will continue to promote the importance

of quality management, risk management

and continuous improvement to all staff as

part of the Cerebral Palsy League culture of

continuous improvement.


BOARD PROFILES

Helen Darch

Chairperson

Elected: 2006

B.A., Grad Dip. Info Service,

M.Ed. (Training and

Development)

Responsibilities: Nominations

Committee (Chair); Executive

Appraisal Committee

(Chair); Quality and Risk

Committee; Finance and

Audit Committee

Helen is a Director of Niche

Consultants, an Australian

firm that specialises in

communications, research,

strategy and design. She

has previously held Director

and management roles at

Nedhurst Consulting, Rowland

Communication Group, SMS

Management and University of

Queensland. Helen is a member

of the Australian Institute of

Company Directors, Australian

Market and Social Research

Society, Society of Business

Communicators and Usability

Professionals Association. She is

also a Director of Cerebral Palsy

Australia.

Bruce Cowley

Deputy Chairperson

Elected: 2010

BCOM, LLB (Hons)

Responsibilities: Nominations

Committee; Executive

Appraisal Committee; Quality

and Risk Committee (Chair)

Bruce is the Chairman and a

senior corporate law partner

of the Brisbane office of

Minter Ellison and has 30 years

experience acting for large

companies and government

corporations. He has an interest

in corporate governance and

the responsibilities of company

directors. He is a member

of many legal councils and

committees including several

associated with the Australian

Institute of Company Directors,

the Queensland Law Society and

the Law Council of Australia. He

is Chair of the Children’s Health

Foundation of Queensland and

of the Griffith Business School

Advisory Board and a member

of the Council of the Sunshine

Coast University. He is President

of Queensland Private Enterprise

Centre, and a Director of the

Skin Cancer Network. He is also

President of Queensland Private

Enterprise Centre and a Director

of the Skin Cancer Network.

Susan Rix

Treasurer

Elected: 1995

B.Fin.Admin, FCA, GAICD,

JP (Qualified)

Responsibilities: Finance

and Audit Committee

(Chair); Executive Appraisal

Committee; Marketing and

Business Development

Committee; Cerebral Palsy

League Interim Foundation

Committee

Susan is a Chartered Accountant

with more than 30 years

experience and is a Partner

at BDO. She brings to the

Board significant experience

in accounting, tax, corporate

governance and business

planning across a wide range of

industries. Susan is a Director

of BDO Group Holdings (QLD)

Pty Ltd, Director of QUT

Enterprise Holdings and Chair

of Ecofund Queensland. Susan

was Chairperson of the Cerebral

Palsy League in 1999-2000.

Please note: Board profiles are of current Board members as at 14 November 2012

45


BOARD PROFILES

Stephen Brady

Elected: 1993 and 2000

MBA, B.Ed.St, M.Ed.St

Responsibilities: Nominations

Committee; Finance and

Audit Committee

Stephen’s work as both

a primary and secondary

school principal has given

him a strong background

in strategic planning,

operational management

and change management

processes. Stephen also has

considerable experience

in both human resource

management and financial

and risk management.

His association with the

Cerebral Palsy League began

when his first child began

receiving services. Stephen

has also worked in the

commercial building business

in central Queensland and

now works as a Contracts

Implementation Officer for

Anglo American.

Yvonne Burns

Elected: 2000

AO PhD MPhty Dip Phty

Responsibilities: Quality and

Risk Committee

Yvonne’s support of the

Cerebral Palsy League

commenced with her

appointment as Head of

Physiotherapy in 1964 and

in 1996 she was made a

Life Member. Yvonne has

extensive clinical teaching

and research experience

and has received numerous

awards including Officer of

Australia, Paediatric Society

of Queensland – Glaxo-

Wellcome Lawrie O’Brien

Award (1995) for Research

and Clinical Service to

Children and the Australian

Paediatric Physiotherapy

Award for Excellence

2001. Yvonne currently

holds honorary positions

as Research Consultant

in Physiotherapy at the

University of Queensland and

The Mater Health Services.

Simone Fraser

Elected: July 2011

LLB (Hons), BIR, MBA,

GDip Leg Prac

Responsibilities: Marketing

and Business Development

Committee; Quality and Risk

Committee

Simone is an Associate

Director of Wellington

Capital Limited, and is also

an admitted solicitor with

experience in a variety of

roles including corporate

advisory, marketing and

business development.

Since 2007 she has been

a solicitor of the Supreme

Court of Queensland and her

community work includes

countless guest speaking

roles and raising money for

charity. When she was a

child, Simone gained firsthand

experience of being

a Cerebral Palsy League

client and in 2001 she

entered the Miss Queensland

Awards raising $12,000 for

the Cerebral Palsy League.

Simone has also represented

Australia in athletics and

swimming at an international

level.

page 46 | Board & Executive Profiles


Dermot Lindsay

Elected: 2012

GAICD, MFP,

ADFS (FP), DFS (FP)

Responsibilities: Marketing

and Business Development

Committee (Chair)

Dermot is Queensland

State Manager of Perpetual

Private, responsible for his

teams’ provision of trust,

estate services and financial

advice. Previously, he held a

business development role

at Colonial in 2000 where

he built his experience in the

financial services industry.

He has significant business

development skills in the

areas of financial product

manufacturing, funds

management, administration

and insurance. He has also

held business development

roles in Boral Construction

Materials and Origin Energy.

He graduated from the

Australian Institute of

Company Directors in 2011.

Michael Pini

Elected: 2006

B.Bus (Accountancy), Grad

Dip Taxation, CPA

Responsibilities: Finance and

Audit Committee (Deputy

Chair)

Michael has a wealth of

experience in finance and

particularly taxation. He has

been with the Australian

Taxation Office for 25

years and currently holds

the position of Senior

Tax Counsel (Assistant

Commissioner). When

appointed to the Board in

December 2006, Michael

became the Chairperson

of the Disability Services

Committee and the Deputy

Chairperson of the Audit

and Risk Committee (now

known as the Finance and

Audit Committee). He has

a Bachelor of Business

(Accountancy), holds a

Graduate Diploma in Taxation

and is a CPA.

Graham Davies AM

Elected: 2003

Graham comes from

Mackay and has over 40

years experience in running

successful businesses. His

rural understanding has

been developed first-hand

as a resident and primary

producer of sugar and beef

in the Mackay and Burdekin

districts. Graham has over 30

years experience on Boards

and is currently the Director

of North Queensland Bulk

Ports Limited. He has held

Directorships on the New

Zealand Sugar Company

Ltd, Sugar Australia Pty

Ltd and Queensland Sugar

Ltd, and was also the

Chairperson of the Mackay

Sugar Co-Operative for 15

years. Graham has recently

retired as Chairperson of the

Queensland Rural Adjustment

Authority (QRAA) after 10

and a half years.

Annual Report 2011/12 | page 47


Executive PROFILES

Angela Tillmanns

CEO

MBA, Grad Dip Social Ecology,

GAICD

Angela has more than 30 years

experience in the Commonwealth

Government and as CEO is

passionate about giving people

with disability greater choice

and control over their support

services. This passion, combined

with her expertise has enabled the

Cerebral Palsy League to take on a

renewed vision to position itself in

preparation for a National Disability

Insurance Scheme and other

proposed legislative changes to the

not for profit sector.

While Angela serves the Board

of the Cerebral Palsy League, she

is also on the Board of National

Disability Services, Chair of the

National Disability Services

Queensland Committee and a

member of Cerebral Palsy Australia.

She works in collaboration with

the top eight disability service

providers in Queensland (G8) and

other service providers who deliver

services to children (Queensland

Children’s Not for Profit Lobby

Group) to improve the current

disability system in Queensland.

She sits on the Queensland

government partnership forum and

is a member of the Queensland

Disability Minister’s Advisory group

that is helping prepare the state

for a National Disability Insurance

Scheme.

Greg Cuffe

Company Secretary and

GM Corporate Services

BBus, CA

Greg joined the Cerebral

Palsy League in 2003,

bringing with him over

30 years experience as a

Chartered Accountant in

public practice. Prior to

joining the Cerebral Palsy

League, Greg ran his own

business consulting practice

and prior to that was at

Deloitte, where he specialised

in audit, insolvency and

corporate finance. Greg

has significantly grown the

organisation’s IT capabilities

and transformed its systems.

His key areas of focus are on

managing growth, property

development and reducing

organisational debt.

Peter Mewett

GM Services

Cert Metallurgy

Peter joined the Cerebral

Palsy League as General

Manager of Services in

2009, with more than 24

years experience in senior

roles in the disability

services sector with nongovernment

organisations

and government. Peter is

passionate about creating

resilience through Cerebral

Palsy League support

services, ensuring people

with a disability are the

ones who make choices

about services that meet

their life goals and allow

them to contribute fully to

their communities. Peter is

a member of sector-wide

groups seeking to influence

public policy direction in the

community sector.

page 48 | Board & Executive Profiles


Rosalie

Cunningham

GM Human

Resources

Rosalie has

more than 20

years experience

working with

major corporations

including IBM,

Samsung, AMP,

the Mars Group

and more recently,

Queensland Rail.

Since commencing

her role as General

Manager Human

Resources, Rosalie

has driven a

customer service

approach to support

managers and

staff as well as to

streamline a number

of processes. In the

year ahead, she

will further develop

initiatives to engage,

support and reward

staff as well as

continue to improve

client service.

Wendy

Lavelle

GM Innovation &

Business Development

BA (PR), Assoc

Dip Habilitation,

Dip Community

Education

Wendy has a wealth

of community

sector knowledge

and management

experience, having

worked in both

accommodation

and employment

services in the UK

and in Australia. She

joined the Cerebral

Palsy League in

2003 working in

client liaison and

then in management

positions in

Mylestones Printing

and Employment. In

her current role, she

manages a range of

services to ensure

the Mylestones

businesses are

progressive,

financially viable and

are providing quality

service to clients.

Ben Cox

GM Fundraising

BA

Ben has 10 years

of experience as

a professional

fundraiser and is

President of the

Fundraising Institute

of Australia’s

(FIA) Queensland

Executive Committee

and a National

Director of the

FIA. Before joining

the Cerebral Palsy

League, Ben helped

the Royal Children’s

Hospital Foundation

and Brisbane

Legacy to grow

their fundraising

programs. A key

focus for Ben is

further enhancing

the Cerebral Palsy

League’s community

fundraising

campaigns,

corporate

partnerships and

major gift programs.

Jordan

McCarthy

GM Marketing &

Communications

MIB, MAIC, BSM

Jordan has a

strong branding

and marketing

background in the

non-profit and

corporate sectors.

Before joining the

Cerebral Palsy

League, she worked

as the Marketing

and Communication

Director for the

international aid

agency, Act for

Peace, to drive a

full rebrand and

grow fundraising.

She has also

developed marketing

campaigns for

corporate software

solutions. Jordan’s

focus will be to

streamline marketing

for fundraising as

well as restructure

services marketing to

better engage with

local communities.

Annual Report 2011/12 | page 49


BOARD OF DIRECTORS

QUALITY AND RISK COMMITTEE

FINANCE AND AUDIT COMMITTEE

MARKETING AND BUSINESS DEVELOPMENT COMMITTEE

INTERNAL AUDIT

CHIEF EXECUTIVE OFFICER

QUALITY AND RISK

SERVICE DELIVERY

CENTRAL ORGANISATIONAL SUPPORT

GENERAL MANAGER

SERVICES

GENERAL MANAGER

INNOVATION

AND BUSINESS

DEVELOPMENT

GENERAL

MANAGER

HUMAN

RESOURCES

GENERAL

MANAGER

CORPORATE

SERVICES

• Mylestones

Mobility Manager

• Mylestones

Printing Manager

• Mylestones

Solutions Manager

• Mylestones

Training Manager

• Mylestones

Employment

• Assistive Technology

Support Service

Manager

• Recruitment

• Payroll

• Performance

Appraisal

GENERAL

MANAGER

MARKETING AND

COMMUNICATIONS

• Online Promotions

• Media

• Communications

• IT Department

• Finance

• Legal

GENERAL

MANAGER

FUNDRAISING

• Corporate Partnerships

• Donor Relations

• Grants and Trusts

• Events

SOUTH

COAST

METRO

SOUTH

METRO

NORTH

MORETON AND

SUNSHINE COAST

SOUTH WEST

QUEENSLAND

WIDE BAY AND

CENTRAL QLD

NORTH/FAR NORTH

QUEENSLAND

Service Centres

• East Brisbane

• Browns Plains

• Capalaba

• Southport

Service Options

Support at Home

• Children/Families &

Adults

Support in the

Community

• Day services

• Community access

• Outside school hours

care

Allied Health Services

• Children and Adults

Service Centres

• East Brisbane

• Fig Tree Pocket

• Moorooka

• Mt Gravatt

Service Options

Support at Home

• Children/Families &

Adults

Support in the

Community

• Day services

• Community access

• Outside school hours

care

Allied Health Services

• Children and Adults

Service Centres

• Brendale

• Bowen Hills

• Ashgrove

• Windsor

Service Options

Support at Home

• Children/Families &

Adults

Support in the

Community

• Day services

• Community access

• Outside school hours

care

Allied Health Services

• Children and Adults

Service Centres

• Strathpine

• Maroochydore

Service Options

Support at Home

• Children/Families &

Adults

Support in the

Community

• Day services

• Community access

• Outside school hours

care

Allied Health Services

• Children and Adults

Service Centres

• Toowoomba

• Ipswich

Service Options

Support at Home

• Children/Families &

Adults

Support in the

Community

• Day services

• Community access

• Outside school hours

care

Allied Health Services

• Children and Adults

Service Centres

• Hervey Bay

• Gladstone

• Maryborough

• Rockhampton

Service Options

Support at Home

• Children/Families &

Adults

Support in the

Community

• Day services

• Community access

• Outside school hours

care

Allied Health Services

• Children and Adults

Service Centres

• Townsville

Service Options

Support at Home

• Children/Families

Support in the

Community

• Outside school hours

care

Allied Health Services

• Children


page

52

Concise Financial Report

The information contained in the concise financial

report is expressed in Australian dollars. In addition

the Directors make the following representations:

(a) the concise financial report is an extract from

the financial report;

(b) the financial statements and specific disclosures

included in the concise financial report have been

derived from the financial report;

(c) the concise financial report cannot be expected

to provide as full an understanding of the financial

performance, financial position and financing and

investing activities of the entity as the full audited

financial report; and

(d) further financial information can be obtained

from the full audited financial report and that

financial report is available, free of charge, on

request to the entity.

The concise financial report includes the statement

of financial position as at 30 June 2012 and the

statement of comprehensive income, statement

of changes in equity and statement of cash flows

for the year then ended and the discussion and

analysis. Copies of our 2011-2012 audited financial

reports can be obtained by writing to the Company

Secretary, 55 Oxlade Drive, New Farm QLD 4006 or

by visiting www.cpl.org.au

Directors’ Report

The Directors present their report together with

the concise financial report of the Cerebral Palsy

League of Queensland for the year ended 30 June

2012 and the auditor’s report thereon.

DIRECTORS

Details of the Directors at any time during or

since the end of the financial year are disclosed

on page 45 in the ‘Board Profiles’ section of this

report.

COMPANY SECRETARIES

Mr. Gregory Cuffe B. Bus. CA was appointed to

the position of company secretary in December

2003. Mr Cuffe joined the Cerebral Palsy League

after a thirty year career in public accounting in

the disciplines of auditing, insolvency, corporate

accounting and finance. Ms Charmaine Harch

LLB GradDipAppCorpGov was appointed as an

additional company secretary in August 2011. Ms

Harch joined the Cerebral Palsy League in March

2004 after a career in general practice law.

Directors’ Participation in Committees

Director

Executive

Appraisal

Finance &

Audit

Nominations

Committee

(no meetings)

Marketing

& Business

Development

Interim

Foundation

Committee

(no meetings)

Quality and

Risk

SG Brady 3/3

YR Burns 2/2

BM Cowley 2/2 4/4

HM Darch 2/2 0/2 3/4

GR Davies

(retired 16/6/12)

SC Fraser 1/1 2/3

DN Lindsay 1/1

MG Pini 2 /3

DT Orr

(retired 26/11/11)

1/2

RH Porter

(retired 26/11/11)

SB Rix 2/2 3/3 1/1

For each meeting, the first figure indicates the number of meetings attended and the second

figure indicates the number of meetings the Director was eligible to attend.

Cerebral Palsy League | Annual Report 2011/12


DIRECTORS’ MEETINGS

Details of the Directors’ attendance at Directors’

meetings are disclosed on the previous page of

this report.

DIRECTORS’ INSURANCE AND

OFFICERS’ INSURANCE

The Cerebral Palsy League maintains insurance

in respect of Directors’ and Officers’ Liability and

legal expenses’ insurance contracts for current

and former directors and officers of the

Cerebral Palsy League.

The Directors have not included details of the

nature of the liabilities covered or the amount of

the premium paid in respect of the Directors’ and

Officers’ Liability and legal expenses’ insurance

contracts as such disclosure is prohibited under

the terms of the contract.

PRINCIPAL ACTIVITY

The principal activity of the Cerebral Palsy League

during the financial year was the provision of

services to people with cerebral palsy or related

disabilities. No significant change in that activity

has taken place during the year.

REVIEW AND RESULTS OF OPERATIONS

Details of the review and results of operations are

given in the ‘Discussion and Analysis’ section on

page 58.

STATE OF AFFAIRS

In the opinion of the Directors there were no

significant changes in the state of affairs of the

Cerebral Palsy League that occurred during

the financial year under review not otherwise

disclosed in this report or the financial statements.

years with the final payment due

on 31 July, 2017. Repayments are

$24,703 per month and include

principal and interest.

Other than the matters discussed above,

the Directors advise that there has not

arisen, in the interval between the end of

the financial year and the date of this

report, any item, transaction or event of a

material and unusual nature likely, in the

opinion of the Directors, to affect the

operations or state of affairs of the

Cerebral Palsy League.

LIKELY DEVELOPMENTS

The directors do not believe there will be

any material changes in the operations of

the Cerebral Palsy League for the next 12 months.

LEAD AUDITOR’S INDEPENDENCE

DECLARATION

The Lead Auditor’s Independence

Declaration is set out on page 54 and

forms part of the Directors’ Report for

the year ended 30 June 2012.

Dated at Brisbane this 13th day of

November 2012 and signed in

accordance with a resolution of

the Directors.

Helen Darch

Director & Chairperson

EVENTS SUBSEQUENT TO END OF

FINANCIAL YEAR

The Cerebral Palsy League has requested an

extension and had approved on 7 July 2012,

a business overdraft of $2,200,000 which is

subject to an annual review by Cerebral Palsy

League bankers but is repayable on demand. This

facility expires on 31 May 2013. In addition the

Cerebral Palsy League has negotiated that it will

commence repayment of its facility of

$1,300,000 over five

Concise Financial Report | page 53


Lead Auditor’s Independence Declaration

Concise Financial Report | page 54


Statement of Comprehensive Income

For the year ended 30 June 2012

2012 2011

$ $

Revenue 69,468,340 65,504,893

Other income - -

(Loss)/profit on sale of assets (1,375,252) (1,424,811)

Cost of sales (1,873,060) (1,998,483)

Employee expenses (53,586,442) (50,740,660)

Depreciation and amortisation (2,000,721) (1,871,012)

Bus and vehicle expenses (2,436,603) (2,170,604)

Operating lease rentals, rates, rent, power and insurance (2,434,628) (2,297,870)

Postage and telecommunications expenses (1,303,894) (1,057,311)

Printing and office supplies (476,898) (555,583)

Property, plant and equipment maintenance expenses (756,485) (774,875)

Travelling expenses (526,418) (514,004)

Chemist and therapy supplies (126,083) (138,378)

General contracts and domestic payments (446,086) (372,339)

Computer maintenance, licence fees and software (377,068) (288,851)

Other expenses from ordinary activities (2,321,113) (2,169,759)

Finance Expense (413,314) (745,050)

Profit/(Loss) for the year (985,680) (1,614,697)

Other Comprehensive Income

Revaluation of equity securities held for sale (5,705) 1,155

Total comprehensive income for the year (991,385) (1,613,542)

Statement of Changes in Equity

For the year ended 30 June 2012

Accumulated

Funds

Asset

Revaluation

Reserve

Total

$ $ $

Balance at 1 July 2010 7,024,669 5,674,651 12,699,320

Comprehensive income for the year

Profit or (loss) (1,614,697) - (1,614,697)

Net change in fair value of available for sale equity

securities

- 1,155 1,155

Transferred to retained earnings 5,122,917 (5,122,917) -

Balance at 30 June 2011 10,532,889 552,889 11,085,778

Balance at 1 July 2011 10,532,889 552,889 11,085,778

Comprehensive income for the year

Profit or (loss) (985,680) - (985,680)

Net change in fair value of available for sale equity

securities

- (5,705) (5,705)

Transfer to retained earnings 543,159 (543,159) -

Balance at 30 June 2012 10,090,368 4,025 10,094,393

page

55


Statement of Financial Position

For the year ended 30 June 2012

2012 2011

$ $

Current Assets

Cash assets and cash equivalents 2,398,375 1,016,208

Trade and other receivables 2,548,077 2,613,610

Assets classified as held for sale 5,783,902 6,616,084

Inventories 114,911 677,480

Total Current Assets 10,845,265 10,923,382

Non-Current Assets

Investments 4,025 9,730

Intangible assets 339,645 275,783

Property, plant and equipment 17,733,255 18,594,889

Total Non-Current Assets 18,076,925 18,880,402

Total Assets 28,922,190 29,803,784

Current Liabilities

Trade and other payables 6,569,725 5,155,924

Employee benefits 3,931,441 3,405,615

Provisions 69,200 50,000

Interest-bearing liabilities 4,666,501 5,204,904

Other 2,391,096 2,555,039

Total Current Liabilities 17,627,963 16,371,482

Non-Current Liabilities

Interest-bearing liabilities - 1,300,000

Employee benefits 1,199,834 1,046,524

Total Non-Current Liabilities 1,199,834 2,346,524

Total Liabilities 18,827,797 18,718,006

Net Assets 10,094,393 11,085,778

Accumulated Funds 10,090,368 10,532,889

Reserves 4,025 552,889

TOTAL 10,094,393 11,085,778

page 56 | Annual Report 2011/12


Statement of Cash Flows

For the year ended 30 June 2012

2012 2011

$ $

Cash flows from operating activities

Receipts from government funding 56,561,864 52,112,086

Receipts from net charitable fundraising 3,155,226 (392,685)

Receipts from customers, clients and others 8,704,540 7,541,495

GST collected 6,946,834 6,778,996

Cash receipts in the course of operations 75,368,464 66,039,892

Payments to employees and suppliers (64,501,406) (59,997,210)

GST paid to suppliers (2,611,885) (2,894,529)

GST paid to ATO (4,334,949) (3,884,467)

Cash payments in the course of operations (71,448,240) (66,776,206)

Net cash from operating activities 3,920,224 (736,314)

Cash flows from investing activities

Acquisition of intangible assets (273,608) (129,587)

Land development costs - (2,519,120)

Acquisition of property, plant and equipment (9,502,196) (11,658,395)

Proceeds from sale of land development 9,849,965 13,678,066

Proceeds from sale of property, plant and equipment 1,104,569 8,353,595

Net cash from investing activities 1,178,730 7,724,559

Cash flows from financing activities

Proceeds from borrowings 10,797,519 5,821,941

Repayment of borrowings (12,997,748) (12,324,881)

Interest and dividends received 145,999 92,693

Net cash from financing activities (2,057,566) (6,410,247)

Net increase/(decrease) in cash held 3,041,388 577,998

Cash at the beginning of the financial year (643,013) (1,221,011)

Cash and cash equivalents at 30 June 2012 2,398,375 (643,013)

Concise Financial Report | page 57


Discussion and Analysis

The Cerebral Palsy League again experienced

significant and sustained growth in the financial

year ended 30 June 2012. The result for the year

was an audited deficit of $0.986M (2011 a deficit

of $1.615M).

The Cerebral Palsy League continued to expand

its service activities particularly in the area

of lifestyle packages for individual adults and

employment services. Government grants to fund

the provision of services to children and adults

increased from $52.922M to $56.510M. Revenue

from sales, manufacture and modifications

of specialised equipment and technical aids

decreased from $3.631M to $3.078M.

Charitable donations and fundraising activities

helped fund service provision by producing a net

income of $0.445M as compared with $0.856M

last year. Whilst art union ticket sales showed a

modest increase donations increased only from

$1.365M to $1.375M due to the ever increasing

competition for donations. Bequests in the

current year were only $0.269M which was down

from $0.775M last year.

All service regions are required to operate under

a balanced budget. Fundraising income is also

applied to service delivery.

The Cerebral Palsy League at year-end owed its

bankers $3.294M ($3.546M in 2011) in respect of

vehicles purchased and $1.300M in respect of the

refurbishment of its Toowoomba property.

In addition, the Cerebral Palsy League had a

secured overdraft of $2.200M ($1.659M in 2011)

in place which is used as a come and go facility

for cash flow requirements. Total secured debt

at year-end was $4.667M ($6.505M in 2011). It

should be noted that the Cerebral Palsy League

has a policy of gaining revaluations every three

years of all of its property holdings on the

basis of open market value for existing use, but

the Cerebral Palsy League does not book the

revaluations. In the current year such revaluations

were not carried out. At the time when the

valuations were carried out the market value

of Cerebral Palsy League’s land and buildings

totalled $24.626M. These will be completed again

in the 2013 financial year.

page

58

While the Cerebral Palsy League again

experienced significant growth in the service

delivery area in the current financial year, the

prevailing economic conditions of previous years

which had a significant negative impact on the

Cerebral Palsy League’s commercial division were

not experienced in the current year to the same

degree. Overall however, the commercial division

had reduced profitability for the current financial

year.

Overall, revenue increased by 6.05% to $69.468M

while expenses increased by 4.97% to $70.454M.

Depreciation and amortisation for the year was in

excess of $2.000M.

During the current financial year, the Cerebral

Palsy League was fortunate to sell the remaining

blocks of land from its Fig Tree Pocket

development. These funds were primarily used

to commence a cash buffer to protect working

capital for the future.

The Cerebral Palsy League is an outbound service

provider to over 5,000 clients with cerebral palsy

and other related physical disabilities. As such the

largest cost is related to staff and their associated

remuneration. This absorbed $53.586M compared

to $50.741M last year.

Highlights from the Cerebral Palsy League’s cash

flow for the current year were that the Cerebral

Palsy League generated cash from operations

of $3.920M compared to having used cash in

operations last year of $0.736M. This amount

generated from operations plus cash generated

from investing activities was used for repayments

of borrowings.

The Cerebral Palsy League has requested an

extension and had approved on 7 July 2012,

a business overdraft of $2,200,000 which is

subject to an annual review by the Cerebral Palsy

League bankers and is repayable on demand. This

facility expires on 31 May 2013. In addition the

Cerebral Palsy League has negotiated that it will

commence repayment of its facility of $1,300,000

over five years with the final payment due on 31

July, 2017. Repayments are $24,703 per month

and are a combination of principal and interest.

Other than the matters discussed above, the

Directors advise that there has not arisen, in the

interval between the end of the financial year

and the date of this report, any item, transaction

or event of a material and unusual nature likely,

in the opinion of the Directors, to affect the

operations or state of affairs of the Cerebral Palsy

League.


Independent Audit report

Concise Financial Report | page 59


Financial Overview

2008-2012 FINANCIAL COMPARISON

2008 2009 2010 2011 2012

The table below illustrates trends in revenue generation of the organisation over the last five years.

millions

80

70

60

50

40

30

20

10

0

++ ++ ++ ++ ++ ++ ++

Government

commercial

Fundraising

other

total income

total

expenditure

net equity

& reserves

WHERE OUR MONEY

COMES FROM – 2011/12

INCOME COMPARISON

2011/12 FUNDRAISING

INCOME

HOW OUR MONEY

IS SPENT – 2011/12

Expenditure

Government 81% (56.510)

Art Unions 40% (1.603)

81+6+9+4+A40+20+14+8+11+7+A76+17+2+2+3+A

Employees 76% (53.586)

Fundraising 6% (3.977)

Grants 20% (0.802)

Operations 17% (12.290)

Other 9% (5.903)

Donations 14% (0.573)

Property 2% (1.203)

page

60

Commercial 4% (3.078)

Events 8% (0.308)

Other 11% (0.420)

Bequests 7% (0.269)

Loss on Sale of Assets

2% (1.375)

Depreciation and

Amortisation 3% (2.000)


++

2008-2012 EXPENDITURE

Employees

50

40

30

20

10

0

millions

++ ++ ++ ++

2008 2009 2010 2011 2012

Operations

Property

Loss on Sale of Assets

Depreciation and Amortisation

++++ ++++ ++++ ++++ ++++

2008-2012 FUNDRAISING INCOME COMPARISON

Events

Art Unions Donations Bequests Other

5

4

3

2

1

0

2008 2009 2010 2011 2012

millions

Total

Fundraising ratio

The Cerebral Palsy League spends every dollar

of fundraising income on its clients as the costs

of the fundraising department are met from

central organisational support. However in the

interests of transparent reporting, the costs

directly attributable to the raising of the gross

income have been matched to that income

in the table above. Even after this is done,

the Cerebral Palsy League would still retain

between 28% and 38% of every fundraising

dollar for the provision of services or to

expand client facilities.

Donations and art union sales have been

the principal source of fundraising revenue

over the last five years and are expected to

be so again in 2012. Donations recovered

significantly in the current financial year as a

direct result of competition easing somewhat

for discretionary donations.

61


Legacies and bequests are not budgeted for each year but can substantially affect the final

fundraising result.

ADMINISTRATION RATIOS

The Cerebral Palsy League measures the following key administration ratios each month. The key

for measuring same is:

High Risk: Increasing by > 10% over prior year

Moderate Risk: Increasing by >5%


dependency on government funding, service

environment, occupational health and safety,

property matters, financial reporting and the

purchase, development and use of information

systems.

RISK MANAGEMENT AND COMPLIANCE

AND CONTROL

The Cerebral Palsy League strives to ensure

that its products and service delivery are of the

highest standard. The Cerebral Palsy League

is currently certified as a Quality Assured

organisation under the Queensland Disability

Service Standards, Commonwealth Disability

Service Standards and AS/NZS ISO 9001-2008.

The Board is responsible for the overall internal

control framework, but recognises that no costeffective

internal control system will preclude

all errors and irregularities. The Cerebral Palsy

League’s internal compliance and control

systems include:

• Service Region and Operating Unit controls -

Service and operating units are required to comply

with financial controls and procedures including

information system controls detailed in

procedures manuals

• Functional Specialty Reporting – Key areas subject

to regular reporting to the Board include property

projects, financial operations and marketing and

fundraising initiatives

• Investment Appraisal – Guidelines for capital

expenditure, levels of authority and project

assessment are used

In addition, practices have been

established to ensure:

COMPLIANCE WITH CHANGES IN

GOVERNMENT REGULATION

One of the significant risks currently being

managed by the Cerebral Palsy League relates

to the cost of compliance with government

regulatory change. Many of the Cerebral Palsy

League’s building facilities are now aged and

there is increasing financial pressure upon

the Cerebral Palsy League to meet new and

improved government standards.

OCCUPATIONAL HEALTH AND SAFETY

The Chief Executive Officer is responsible for

ensuring the ongoing employee awareness of

health and safety issues in the workplace. The

importance of this issue to the Cerebral Palsy

League was highlighted in prior financial years

by the extraordinary increase of the Cerebral

Palsy League’s Workcover premium. Over

the past five years, significant emphasis has

been placed on educating staff, clients and

their families on the importance of complying

with directives relating to occupational health

and safety, such as correct lifting procedures.

The Board and senior management monitor

employee safety statistics, review work practices

and receive reports on the results of incident

investigations throughout the year.

The Cerebral Palsy League’s premiums are

affected by the level of statutory and common

law claims. Since the 2009-10 financial

year, these have again increased which has

contributed to an ongoing and significant rise in

premiums.

PRODUCT LIABILITY

• Financial exposures are controlled

• Capital expenditure above a certain size

obtains prior Board approval

• Occupational health and safety standards

are monitored and regularly reviewed to

achieve high standards of performance and

compliance with regulations

• Business transactions are properly

authorised and executed

• Environmental regulation compliance

• The quality and integrity of personnel is

identified and maintained

• Financial reporting accuracy and

compliance with the financial reporting

regulatory framework

This risk relates to the adjustment and

maintenance of equipment undertaken by

Mylestones Mobility and is addressed through

contractual arrangements and the Cerebral Palsy

League’s quality assurance process.

ASSESSMENT OF EFFECTIVENESS OF

RISK MANAGEMENT

The Board has established an internal audit

function to help it in ensuring compliance

with internal controls and risk management

programs. An independent review to assess and

evaluate the quality of the internal audit function

and its effectiveness will be performed at regular

intervals to be determined by the Finance and

Audit Committee.

page

63


ETHICAL STANDARDS

All Directors, managers and employees of

the Cerebral Palsy League are expected to

act with integrity and objectivity, striving

at all times to enhance the reputation

and performance of the Cerebral Palsy

League. Every employee has a nominated

supervisor to whom they may refer any issues

arising from their employment. Executive

Management has continued the process of

developing an Ethical Standards Manual

which will document such policies.

CODE OF CONDUCT

The Cerebral Palsy League has a policy that

all directors, managers and employees must

comply with the code of conduct. The policy

addresses the following:

• Aligning the behaviour of the board,

management and employees with the code

of conduct by maintaining appropriate core

company values and objectives

• Fulfilling responsibilities to clients,

customers and consumers by maintaining

high standards of service delivery, product

quality and safety of goods produced

• Usefulness of financial information by

maintaining integrity of data, appropriate

accounting policies, practice and disclosure

• Maintaining employment practices

such as occupational health and safety,

employment opportunity and community

activities

• Dispute resolution

• Conflicts of interest

• Responsibilities to the individual client,

such as privacy, use of confidential

information

• Confidentially of corporate information

• Compliance with legislation and laws

• Fair dealing

Reporting of unethical behaviour

• Protection and proper use of the Cerebral

Palsy League’s assets

QUALITY AND INTEGRITY OF

PERSONNEL

A formal appraisal process is continuing to be

implemented that requires that appraisals be

conducted at least annually for all employees.

Training and development opportunities

and appropriate remuneration with regular

performance reviews create an environment

of cooperation and constructive dialogue

between employees and senior management.

Risk management policies are established to

identify and analyse the risks faced by the

Cerebral Palsy League, to set appropriate risk

limits and controls, and to monitor risks and

adherence to limits. Risk management policies

and systems are reviewed regularly to reflect

changes in market conditions and the Cerebral

Palsy League’s activities. These policies and

systems allow management of risks as they

arise including:

CREDIT RISK

Credit risk is the risk of financial loss to

the Cerebral Palsy League if a customer or

counterparty to a financial instrument fails to

meet its contractual obligations, and arises

principally from the entity’s receivables from

customers and other financial assets.

The Cerebral Palsy League limits its exposure

to credit risk by only investing in liquid

securities and only with Australian banks that

have very high credit ratings.

The Cerebral Palsy League’s exposure to credit

risk is influenced mainly by the individual

characteristics of its customers, those being

clients of the Cerebral Palsy League, other

sector participants, government departments,

commercial enterprises and car dealers.

LIQUIDITY RISK

Liquidity risk is the risk that the Cerebral Palsy

League will not be able to meet its financial

obligations as they fall due.

page 64 | Financial Overview


The Cerebral Palsy League’s approach to

managing liquidity is to ensure as far as

possible it will always have sufficient liquidity

to meet its liabilities when due, under both

normal and stressed conditions, without

incurring unacceptable losses or risking

damage to the entity’s reputation.

65

Typically the Cerebral Palsy League ensures

it has sufficient cash on demand or unused

credit facilities to meet expected operational

expenses for a period of 60 days.

MARKET RISK

Market risk is the risk that changes in market

prices, such as interest rates and equity prices

will affect the Cerebral Palsy League’s income

and expenses or the value of its holdings of

financial instruments. The objective of market

risk management is to manage and control

market risk exposures within acceptable

parameters, while optimising the return.

Interest rate risk refers to the risk that the

value of a financial instrument or cash flows

associated with the instrument will fluctuate

due to changes in market interest rates.

Interest rate risk arises from interest-bearing

financial assets and liabilities that the Cerebral

Palsy League utilises. Interest-bearing

financial assets are generally short-term liquid

assets.

The Cerebral Palsy League’s interest rate risk

arises primarily from investments in cash and

cash equivalents and bank loans at variable

interest rates which exposes the entity to

cash flow interest rate risk. The Cerebral

Palsy League does not hedge its interest

rate risk exposure.

“We focus on how

our organisation can

continuously improve to

deliver services above and

beyond client expectations.

This focus on excellence

drives the Cerebral Palsy

League’s development

of efficient and effective

systems.”

Angela Tillmanns

CEO

Cerebral Palsy League | Annual Report 2011/12


our thanks

Individuals

We would like to thank the following individuals for supporting us in a myriad of ways,

including generously donating funds, raising funds, providing pro bono services, speaking at

engagements, and being part of media opportunities and appeals.

Michelle Ball

Mark Betts

Lauren Betts

Hamish Campbell and family

Paul Campion (Campo)

Craig Chapman

Rob Christie and family

Sydney Cook and family

Zoë Cotton

Rowan Crothers and family

Hayley Delaforce

Lucy Delaforce

Tanya Dennis, David Marler and family

Rachael Dodds and family

Robert Dogger and family

Nicole Dolan

Jared Eiby and family

James Fitzgerald and family

Heather Foord

Martin Foreman

Simone Fraser

Karen Greenland and family

Michael Groom

Brent Hailey

Aedan Harris and family

Jessica Healy and family

Maddie Holgate and family

Bernie Hollett

Raymond Holt

John Hughes

Allan Illty

Fiona Kennedy

Michael Klatt

Maree Knox

Jay Larkins and Jarrod Larkins Law

Todd Levi

Chris Mackie

Rheed McCracken

Matthew McDonald

Brendan McKeiver and family

Bridie McKim

Craig and Andrea McKim

Liz Navratil

Suli Peek and family

Kendall Perkins

Andy Pinches

Lachlan Piper and family

Andrew Pope

Michelle Rhodes and family

Jessie-Lee Russel and family

Tahlea Russell and family

John Rynn

Chris Scott

Laura Scurr

Mr and Mrs Kevin and Kay Seymour

Lucy Smith

Ray Smith

Simone Stark

Derek Tan

Hannah Tregaskis

Chris Townsley

Brooke Weeks

Jill Wilson

66


Volunteers

Thank you to the hundreds of volunteers

who donated their time and energy to help

us support and provide services to children

and adults with physical disabilities.

Commonwealth Government

Department of Families and Housing,

Community Services and Indigenour Affairs

(FaHCSIA)

Department of Education, Employment and

Workplace Relations (DEEWR)

Queensland Government

Department of Communities, Child Safety

and Disability Services

Queensland Health

Department of Education, Training and

Employment

Community Grants, Trusts and

Foundations

Annie Lickes Estate

ANZ Staff Foundation

Australian Lions Mobility Foundation Walter

and Eliza Hall Trust

BDO

Broncos Charity

Cecilia Kilkeary Foundation

Energex Community Fund

Gambling Community Benefit Fund

Guanaba South Coast Country Music Club

Hallifax Family Trust

Hervey Bay Garden Club

Hog’s Breath Donations

Inner Wheel Club of Brisbane North

Ipswich City Council Community Fund

John McLean Foundation

Master Builders

Mayoress Fund, Rockhampton

Port of Brisbane Authority

Redland City Council

Reuben Pelerman Benevolent Fund

Stocklands Community Grants

Thiess Community Partnerships

Walter and Eliza Hall Trust

Willis Insurance

Wright’s Helidon Quarry (Wagners)

Young Care

Zig Zag Foundation

Research Grants and Awards

Australian Physiotherapy Association,

Dorothy Hopkins Award for Clinical

Research

Commonwealth Government - Department

of Innovation, Industry, Science and

Research, Australian Postgraduate Award

Gambling Community Benefit Fund

Queensland Government - Department of

Employment, Economic Development and

Innovation, Smart State PhD Scholarship

Sponsors, Supporters and

Corporate Partners

These organisations and their staff

supported us in a variety of ways including

sponsorship, gifts in kind, volunteering and

corporate giving.

Abigroup

AICD

Allens Linklaters

Amalgamated Pest Control

BAA

Brisbane Lions

Brisbane Roar

Bunnings

Digital Genius

Food Spectrum

IBM

Ironside State School

Minter Ellison

Parsons Brinckerhoff

Roma Street Parklands

Rotary

Shine Lawyers

Subaru

Super Retail Group

Treasury Casino and Hotel

Urban Climb

Visy

WANTZ Committee

Westfield North Lakes and Strathpine

Westpac

Xstrata Copper

67


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