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Business Information<br />

In A Global Context<br />

“Very good content. Very relevant to current market issues”<br />

— Adrian Smith, Executive Director, Aon (FII London, November 2011)<br />

“Very high level of speakers who were very informative – high level of detail”<br />

— Ernesto Medina, Senior Underwriter, The Hartford (FII Munich May 2011)<br />

Up to<br />

15.5 CPD<br />

8 th International Forum on<br />

Financial Institutions<br />

Insurance<br />

Insurance Remedies to Manage the Latest Risks, Liabilities and Exposures Facing Financial Institutions<br />

Hear from Insurance<br />

Industry Experts, including:<br />

ACE European Group<br />

Addleshaw Goddard<br />

Aon Limited<br />

Arthur J. Gallagher Limited<br />

Brit Insurance<br />

Chartis Europe<br />

Chubb Insurance<br />

Dexia NV<br />

HSBC Holdings PLC<br />

Hunton & Williams<br />

Institute of Operational Risk<br />

Lockton Companies LLP<br />

Marsh Risk Consulting EMEAI<br />

Moody's Investors Services Ltd<br />

Montanus Group<br />

Morgan Stanley<br />

Munich Reinsurance Company<br />

Novae Group plc<br />

Prudential PLC<br />

The Royal Bank of Scotland Group<br />

White & Williams LLP<br />

XL Insurance<br />

Zurich Insurance Company Limited<br />

6 th − 7 th November 2012 | DoubleTree by Hilton Hotel – Tower of London, UK<br />

An international faculty of industry experts will provide expert guidance,<br />

valuable information and key insights on:<br />

• The perils facing FI’s arising from the sovereign debt crisis and its impact on FI insurance<br />

• Current risk profiles and emerging operational risks facing FI’s<br />

• How risk managers and their insurers are responding to uncertainty surrounding<br />

mitigation of costs<br />

• What Lessons European underwriters can learn from FII Litigation Developments<br />

in the US<br />

• Deconstructing global regulatory initiatives affecting FI’s and understanding<br />

emerging exposures<br />

• How specific cyber insurance coverage amongst FIs is developing and what types<br />

of cover are currently being offered<br />

Top Reasons to Attend<br />

Use the latest claims trend statistics to align your underwriting strategy<br />

Enhance your understanding of market fundamentals to price risks accurately<br />

in an uncertain climate<br />

Network with your peers and benchmark policies to maximise competitive advantage<br />

Conference Chairs:<br />

John Thirlwell, Consultant, Novae Group plc<br />

Stephen Burnhope, Deputy Chairman<br />

Financial and Professional Risks, Arthur J. Gallagher (UK) Limited<br />

Add further value to your conference experience by attending our expert-led and interactive masterclass<br />

Thursday 9 th November – Global Programmes for FI’s – Overcoming the Challenges in Implementing an Effective Policy<br />

To register call +44 (0) 20 7878 6888 or register online at www.<strong>C5</strong>-Online.com/fii<br />

See inside for further details


“I would recommend this conference to anyone requiring an up to date, detailed and global<br />

overview of the FII market.” - Alun Hopkins, Partner, JLT RE (FII London, November 2010)<br />

“The quality of the presentations was generally very good. You could really take something<br />

away from it for daily work” - Elke Gunsenheimer, Inhouse Counsel, Munich RE (FII Munich, May 2011)<br />

“Very useful especially in the current market conditions”<br />

- Anthony Westlake, Class Underwriter, Talbot (FII London, November 2010)<br />

Continuing turmoil in the financial markets as a result of the sovereign debt crisis has left financial institutions<br />

more exposed than ever to claims from disgruntled investors as sovereign debt exposures threaten to crystallise<br />

into huge losses. In addition, FI’s are reeling from Libor fixing and mis-selling scandals, which together with an<br />

increasing range of complex legislation and regulations make them particularly susceptible to investigations,<br />

litigation and claims.<br />

In the current climate it is critical that risk managers, brokers, insurers, reinsurers and lawyers work closely together<br />

to anticipate the challenges looming on the horizon and take immediate mitigatory steps to avoid potentially<br />

huge losses. At the same time this evolving landscape offers a wealth of opportunities for FI insurers to profit<br />

from the emerging coverage needs of FI’s.<br />

<strong>C5</strong>’s 8 th Forum on Financial Institutions Insurance is an essential event for anyone working in FII and is the ONLY<br />

FII conference in Europe. It offers an unparalleled opportunity to hear from and network with leading experts<br />

in the FII arena.<br />

Invest in this two day conference and benefit from:<br />

• Buy side perspectives from RBS, HSBC, Morgan Stanley and Dexia – Hear their views on the insurance<br />

products currently being offered by the market and the extent to which they meet their current needs<br />

• An industry-led panel discussion on the current trends, exposures, claims and opportunities in the<br />

international market for FII<br />

• Expert insights on how financial institutions are managing their risks in light of the changing<br />

regulatory environment<br />

• Reinsurers perspectives on the market for FII insurance<br />

• The latest developments in FII in key offshore jurisdictions including the Cayman Islands and Mauritius<br />

There is no other conference in Europe where you can get such an in-depth analysis of the opportunities available<br />

and complex issues involved in the financial institutions insurance market.<br />

Join your industry in London on 6 th & 7 th November 2012. Book now to avoid disappointment.<br />

Financial lines/institutions underwriters<br />

Claims managers<br />

Brokers<br />

Reinsurers<br />

In-house lawyers<br />

Insurance/reinsurance lawyers in private practice<br />

WHO SHOULD ATTEND<br />

Insurance buyers, risk management &<br />

compliance personnel in banks and other<br />

financial institutions (including stockbrokers,<br />

the fund industry and investment companies,<br />

including hedge funds/private equity/venture<br />

capital)<br />

Global Sponsorship Opportunities<br />

<strong>C5</strong>, works closely with sponsors to create the perfect business development solution catered exclusively to the needs of any practice group, business<br />

line or corporation. With over 500 conferences held in Europe, Russia and the CIS, China, India, the US and Canada, <strong>C5</strong>, ACI and CI provide a diverse<br />

portfolio of first-class events tailored to the senior level executive.<br />

For more information about this program or our global portfolio, please contact: Dan Capel on +44 (0)20 7878 6870 or email d.capel@<strong>C5</strong>-Online.com


Main Conference Day One:<br />

Tuesday 6 th November 2012<br />

8.00 Registration and Coffee<br />

9.00 Chair’s Opening Remarks<br />

John Thirlwell<br />

Consultant, Novae Group plc<br />

9.15 Current Opportunities and Exposures<br />

in the Global Market for Financial Institutions<br />

Insurance – How can Insurers Position Themselves<br />

to Maximise Profits?<br />

Jonathan Kennett<br />

European Financial Institutions Manager, Chartis Europe<br />

Nick Forti<br />

Divisional Director, Speciality Lines Division, Global Markets<br />

Brit Insurance<br />

Luca Ravazzolo<br />

Global Head Financial Institutions and M&A<br />

Zurich Insurance Company Limited<br />

Johannes Wassenberg<br />

Managing Director, Banking – EMEA<br />

Moody’s Investors Services Ltd<br />

Michael Thyssen<br />

Vice President, Chubb Insurance<br />

• To what extent do current rates reflect current exposures?<br />

• Assessing premium developments in different<br />

European markets<br />

• How are policy wordings developing?<br />

• Lessons learnt from recent renewals: what new products<br />

are being offered by FI carriers and what products are<br />

in decline?<br />

• Examining current and pending regulations affecting<br />

FI’s and how insurance coverage will respond<br />

• How is the current regulatory climate impacting upon<br />

FI insurance?<br />

––<br />

Basel III<br />

––<br />

Dodd-Frank<br />

––<br />

Volcker Rule<br />

• Overview of recent losses and lessons learnt<br />

• FI litigation development and trends and what it is still<br />

in the pipeline for Insurers<br />

––<br />

US litigation<br />

––<br />

non-US litigation<br />

• How ratings agencies see the challenges for business<br />

in the financial arena<br />

• What is the impact on financial institutions of the<br />

current crisis?<br />

• What will FI’s need to do to find the right insurance<br />

coverage in the current environment?<br />

• How a Greek exit from the Eurozone may impact upon<br />

banks and FII<br />

• The impact of Spanish banks capital and liquidity<br />

rescue on other European FI’s<br />

• Outlook for the next 12 months<br />

10.30 Morning Refreshments<br />

10.50 Aligning Your Risk Management Strategy<br />

to Prepare for the Sovereign Debt Crisis<br />

Part 1 – Macroeconomic Analysis<br />

Nathan Powell<br />

Managing Partner, The Montanus Group<br />

• What risks are there for banks and what direct exposures<br />

do they have?<br />

• Who is most significantly impacted by sovereign debt<br />

exposure?<br />

• What are the indirect exposures facing FI’s?<br />

• How a Greek exit might affect financial institutions<br />

and how it might affect losses<br />

• To what extent might the sovereign debt crisis spread<br />

to eastern Europe?<br />

• What will the Euro look like in 5 years time?<br />

• How have insurers’ ratings been affected?<br />

• Outlook for the next 6-12 months<br />

Part 2 – Impact on FII Insurance<br />

Nepomuk Loesti<br />

Financial Institutions Underwriting Manager Europe<br />

Chartis Europe<br />

• Where the claims are likely to come from?<br />

• What causes of action may be brought against the<br />

banks and what is the likelihood of such claims arising?<br />

––<br />

direct impacts<br />

––<br />

indirect impacts<br />

• Which industry sectors are the most affected by<br />

the sovereign debt crisis and what is the likely impact<br />

on FI insurance?<br />

• Assessing the likely impact on insurers’ profitability<br />

• Potential unseen/under-appreciated risks that<br />

underwriters need to keep in mind over the next year<br />

• What can insurers do to protect their book of business?<br />

12.00 Capital Management – The Evolving Legal and<br />

Economic Structure of Financial Institutions and<br />

the Role of Insurance in this Changing Landscape<br />

Edward Sankey<br />

Chairman of the Council, Institute of Operational Risk<br />

and Managing Consultant, Larocourt Risk Management<br />

Marc Paasch<br />

Financial Institutions Leader, Marsh Risk Consulting EMEAI<br />

• How are Basel II and III and other regulations and<br />

supervision making banks develop their operational<br />

risk management?<br />

• What are the regulatory risks facing FIs?<br />

• To what extent are there international trends or differences?<br />

• Current operational, regulatory, and strategic risk profiles<br />

and emerging risks<br />

• To what extent can insurance be used as a risk mitigant<br />

to obtain credit with capital allocations and how is<br />

this calculated?<br />

• What does insurance currently have to offer FIs<br />

as an effective, reliable capital mitigant in Basel II<br />

and Basel III terms?<br />

• How are operational risk products developing?<br />

• What are banks going to look like in the future?<br />

1.00 Networking Lunch<br />

2.15 International Claims Trends in FII: How to Factor<br />

the Latest Developments into Your FI Insurance<br />

Strategy<br />

Mark Bailey<br />

Financial Lines Claim Manager, ACE European Group<br />

David Nayler<br />

Executive Director, Head of UK FSG Legal & Claims Practice<br />

Aon Limited<br />

To register call +44 (0) 20 7878 6888 or register online at www.<strong>C5</strong>-Online.com/fii


• How many claims have been notified over the last year?<br />

• What proportion of notifications are being translated<br />

into claims?<br />

• Where are we seeing the claims from?<br />

• What types of claims are currently being experienced<br />

and what basis are they being made on?<br />

• What are the key claims trends and what can risk managers<br />

and insurers discern from this?<br />

• How does the claims experience in the London Market<br />

differ to the Continental European market?<br />

––<br />

what are the legal differences in terms of general<br />

claims experiences?<br />

––<br />

how likely are you to get claims in the UK compared<br />

to continental Europe?<br />

––<br />

how to make a claim under UK law as opposed<br />

to continental Europe<br />

• Are investors’ claims against FI’s increasing in light<br />

of recent market turmoil?<br />

• Claims on the horizon in the next 12 months<br />

3.30 Afternoon Refreshments<br />

3.50 Storm Clouds on the Horizon – What European<br />

Insurers Can Learn From the Latest FI Litigation<br />

Exposures in the US<br />

Maurice Pesso<br />

Partner, White & Williams LLP<br />

• What are the latest cases and current trends to be aware<br />

of in US financial institutions litigation?<br />

• How are these trends likely to affect Europe?<br />

• Update on US regulations and its impact on FI Litigation<br />

• Coverage Litigation Arising out of the Subprime Crisis:<br />

Interrelated Wrongful Acts (e.g. Indymac, Washington<br />

Mutual)<br />

• The latest on Madoff and other Ponzi schemes: Exposure<br />

in Connection with Trustee Actions and Securities<br />

Class Actions<br />

4.45 Regulatory Developments After the Crisis<br />

and Their Impact on FI Policies<br />

John Thirlwell<br />

Consultant, Novae Group plc<br />

• How far have regulators around the world achieved<br />

what they set out to do?<br />

• What will be the effect on FIs?<br />

• What will be the effect on FI policies, insurers and brokers?<br />

• In-depth update on G20 global regulatory initiatives:<br />

––<br />

implementing Basel III<br />

––<br />

regulating SIFIs and living wills – the ‘too big to<br />

fail’ problem<br />

––<br />

shadow banking<br />

––<br />

corporate governance<br />

––<br />

executive pay<br />

• Progress report on developments in the US<br />

––<br />

Sarbanes-Oxley<br />

––<br />

the Volcker Rule<br />

––<br />

FATCA<br />

• Regulatory initiatives in the EU and Asia, including<br />

China and Hong Kong<br />

5.30 Conference Adjourns<br />

8.30 Coffee<br />

Main Conference Day Two:<br />

Wednesday 7 th November 2012<br />

9.00 Chair’s Opening Remarks<br />

Stephen Burnhope<br />

Deputy Chairman, Financial and Professional Risks<br />

Arthur J. Gallagher (UK) Limited<br />

9.15 What Current Exposures are Giving Risk Managers<br />

Cause for Concern and What are the Solutions?<br />

Kevin Juniper<br />

Vice President Risk and Insurance Management<br />

Morgan Stanley<br />

Ross Corrigan<br />

Head of Group Insurance, The Royal Bank of Scotland Group<br />

Sebastian Horn<br />

Senior Insurance Risk Manager – Group Risks<br />

HSBC Holdings PLC<br />

Diane Mintjens<br />

Head of Risk Transfer and Insurance Management, Dexia NV<br />

Risk Managers Panel<br />

Get exclusive insights into the challenges facing FI insurance risk<br />

managers. Hear experts discuss how they are coping with the<br />

risks facing them and what approaches to risk management<br />

are currently being adopted. In addition, hear their views on the<br />

insurance products currently being offered by the market and<br />

the extent to which they meet their current needs.<br />

• What are the biggest concerns of risk managers in FIs<br />

in the current climate?<br />

• What are the pricing expectations of risk managers given<br />

current exposures?<br />

• How are FI risk management models developing?<br />

• How does the manager of a mid-sized bank see their<br />

exposure as opposed to a large investment bank?<br />

• Four years on...after the collapse in 2008, what has<br />

been the damage?<br />

––<br />

a reflection on how the notifications have or have<br />

not turned into actual losses<br />

• Relationships with insurers - collegiate or confrontational?<br />

• What are the levels of cover provided now by captive<br />

insurance companies and is the number growing?<br />

• How is risk management in insurance captives developing?<br />

10.20 Morning Refreshments<br />

10.40 Mitigation Costs in FI Insurance – Standard Life<br />

Assurance Ltd vs Ace European Ltd & Ors<br />

Richard Leedham<br />

Head of Litigation, Addleshaw Goddard<br />

Stephen Burnhope<br />

Deputy Chairman, Financial and Professional Risks<br />

Arthur J. Gallagher (UK) Limited<br />

Helen Hayden<br />

Group Insurance Risk Manager, Prudential PLC<br />

• The ramifications of the Standard Life case<br />

• How policies are being drafted/amended in light<br />

of the decision<br />

• The effect of the decision on the interpretation<br />

of mitigation of costs<br />

• What exposures are insurers facing as a result of this ruling?<br />

• What are the ambiguities surrounding current policy<br />

wordings and what is the best approach to address<br />

this issue?<br />

To register call +44 (0) 20 7878 6888 or register online at www.<strong>C5</strong>-Online.com/fii


• What are the key differences between the various<br />

clauses which are currently being used in the market?<br />

• How are FI’s likely to respond to the ruling?<br />

11.40 New Developments and Trends in FII Policy<br />

Wordings<br />

Adrian Smith<br />

Executive Director, Aon Limited<br />

• Analysing recent developments in policy wordings,<br />

restrictions and extensions<br />

• How are policies responding to the sovereign debt<br />

crisis and topical claims?<br />

• What exclusions are under discussion or have been<br />

removed?<br />

• Where wordings are heading from a brokers perspective<br />

• Reliance upon original documents under a crime<br />

policy – How is this area evolving?<br />

• How do policy wordings differ between<br />

––<br />

the London market and countries in continental<br />

Europe<br />

––<br />

established FI markets and emerging markets<br />

12.30 Networking Lunch<br />

1.45 What are the New Exposures in Cyber Liability<br />

and How is Coverage for FIs Developing?<br />

Ben Beeson<br />

Partner, Lockton Companies LLP<br />

Bridget Treacy<br />

Partner, Hunton & Williams<br />

Jeremy Sharpe<br />

Head of Strategy & Planning, Group Insurance Risk<br />

HSBC Insurance Holdings Limited<br />

• Impact of the proposed European Data Protection<br />

Regulation on cyber risk<br />

• Proposals for pan-EU data breach law and their likely<br />

impact<br />

• The role of cyber liability insurance as part of a strong<br />

risk mitigation strategy for FI's<br />

• What does the specialist cyber insurance market<br />

in London and the USA look like today?<br />

• What coverage are cyber insurers offering and how<br />

will his evolve as technology continues to drive<br />

new business models and the legal and regulatory<br />

environment changes?<br />

• What cyber exposures are currently facing FI's?<br />

• How are risk managers and their insurers managing<br />

these exposures?<br />

• How is the market for specific insurance coverage<br />

amongst FIs developing?<br />

• How much “cyber risk” is covered under traditional<br />

crime and PI wordings policies?<br />

• For an FI that already buys crime and PI coverage,<br />

is it cost effective or necessary to buy a cyber policy?<br />

2.30 How Reinsurers View Current Opportunities,<br />

Risks and Exposures in the Market for Financial<br />

Institutions Insurance<br />

Simon Bird<br />

Head of Casualty Treaty, Brit Insurance<br />

Dr. Philipp Wassenberg<br />

Head of Casualty Treaty for Global Clients/North America<br />

Munich Reinsurance Company<br />

Graham Gradwick-Light<br />

Specialty Casualty Team, Aon Benfield<br />

• How are reinsurers responding to current market<br />

conditions and how do reinsurers view their current<br />

exposures in the FII market?<br />

• How do reinsurers calculate their risks in current<br />

market conditions?<br />

• What capacity is available?<br />

• To what extent are conditions tightening?<br />

• Is there capacity moving out of the reinsurance market?<br />

• What coverage issues have arisen from recent<br />

reinsurance claims?<br />

• How do reinsurers see the environment changing and/or<br />

the market changing and what will drive these changes?<br />

3.15 The Latest Developments in FI Insurance<br />

in Key Offshore Jurisdictions and Asia<br />

Danyalle Brinsmead<br />

Vice President, Lockton Companies LLP<br />

Dr. Carsten Keune<br />

Chief Underwriting Officer, Emerging Markets<br />

Professional Lines, XL Insurance<br />

• Cayman islands<br />

––<br />

what D&O claims are being brought against directors<br />

of funds in respect of corporate governance issues?<br />

• Mauritius<br />

––<br />

to what extent can directors be indemnified<br />

in Mauritius?<br />

––<br />

is it better to have a local policy in place?<br />

––<br />

what are the difficulties in implemeting local policies<br />

in a global programme?<br />

• Channel Islands<br />

––<br />

the impact of the IFM directive on business flow<br />

• China<br />

––<br />

how to develop insurance opportunities<br />

and penetrate the insurance market in China<br />

––<br />

what are the road blocks?<br />

––<br />

what opportunities are there for FI insurers wishing<br />

to extend cover to Asian FI’s?<br />

––<br />

the risks that FI insurers face when entering this market<br />

4.00 Conference Ends<br />

Interactive Masterclass<br />

Thursday 8 th November 2012 | 9am – 1pm<br />

Global Programmes for FI’s – Overcoming the<br />

Challenges in Implementing an Effective Policy<br />

Led by:<br />

Jason Beelders, Vice President<br />

Head of Global Markets Risk Practice, Chartis Europe<br />

Gregg Englehardt, Global Markets and MAP Legal Counsel,<br />

Chartis Europe<br />

This expert led masterclass will look at how to overcome the<br />

problems surrounding admitted and non-admitted policies<br />

for FI’s as well as looking at solutions. Practically focused<br />

and interactive, the topics to be covered in this masterclass<br />

will include:<br />

• What factors should a risk manager consider when<br />

considering whether to take out a global cover?<br />

• Pinpointing the practical problems involved in<br />

the provision of global policies<br />

• What problems are involved in setting up coverage<br />

through fronting arrangements with local insurers?<br />

• Discussing limits and capacity<br />

• What happens in the event of a claim?<br />

• Impact of financial regulation in different countries<br />

on putting in place global policies<br />

• Jurisdictions where global policies are not permitted<br />

To register call +44 (0) 20 7878 6888 or register online at www.<strong>C5</strong>-Online.com/fii<br />

©<strong>C5</strong>, 2012


8 th International Forum on<br />

Financial Institutions<br />

Insurance<br />

6 th − 7 th November, 2012<br />

DoubleTree by Hilton Hotel<br />

Tower of London, UK<br />

Insurance Remedies to Manage the Latest Risks, Liabilities and Exposures Facing Financial Institutions<br />

Business Information<br />

In A Global Context<br />

Delegate Details<br />

NAME<br />

POSITION<br />

APPROVING MANAGER<br />

POSITION<br />

ORGANISATION<br />

ADDRESS<br />

Priority Service Code<br />

529I13_E<br />

FEE PER DELEGATE Register & Pay by 10 th October, 2012 Register & Pay after 10 th October, 2012<br />

o ELITEPASS*: Conference & Workshop £1894 £1994<br />

o Conference Only £1495 £1595<br />

On Request - Limited complimentary places for risk & insurance managers<br />

TEAM DISCOUNTS: Booking 3 or more delegates? Call +44 (0) 20 7878 6888 for details.<br />

PLEASE ADD VAT TO ALL ORDERS<br />

*ELITEPASS is recommended for maximum learning and networking value.<br />

5 Easy ways to register<br />

:<br />

'<br />

8<br />

Ê<br />

*<br />

Website: www.<strong>C5</strong>-Online.com/fii<br />

Registrations & enquiries<br />

+44 20 7878 6888<br />

Email: registrations@<strong>C5</strong>-Online.com<br />

Fax: +44 20 7878 6885<br />

Please return to<br />

<strong>C5</strong>, Customer Service<br />

6th Floor, Trans-World House, 100 City Road<br />

London EC1Y 2BP, UK<br />

Administrative details<br />

Date: 6 – 8 November 2012<br />

Time: 9.00 am – 5.30 pm<br />

Venue: DoubleTree by Hilton Hotel – Tower of London<br />

Address: 7 Pepys Street, London, EC3N 4AF, United Kingdom<br />

Telephone: +44 (0)207 709 1000<br />

An allocation of bedrooms is being held for delegates at a negotiated rate until<br />

25 September 2012. To book your accommodation please call Venue Search<br />

on tel: +44 (0)20 8541 5656 or e-mail beds@venuesearch.co.uk. Please note,<br />

lower rates may be available when booking via the internet or direct with the<br />

hotel, but different cancellation policies will apply.<br />

CITY<br />

POSTCODE<br />

PHONE<br />

EMAIL<br />

TYPE OF BUSINESS<br />

For multiple delegate bookings please copy this form<br />

COUNTRY<br />

FAX<br />

DOCUMENTATION IS PROVIDED BY WEBLINK<br />

The documentation provided at the event will be available on weblink only. If you<br />

are not able to attend, you can purchase an electronic copy of the presentations<br />

provided to delegates on the day of the event. Please send us this completed<br />

booking form together with payment of £350 per copy requested. For further<br />

information please call +44 (0) 207 878 6888 or email enquiries@<strong>C5</strong>-Online.com.<br />

CONTINUING EDUCATION<br />

11.5 hours (conference only) plus 4 hours per master class towards Continuing<br />

Professional Developments hours (Solicitors Regulation Authority). Please contact<br />

<strong>C5</strong> for further information on claiming your CPD points.<br />

Payment Details<br />

BY CREDIT CARD<br />

Please charge my ○ AMEX ○ VISA ○ MasterCard ○ Discover Card<br />

Number<br />

CardHolder<br />

BY CHEQUE<br />

I have enclosed a cheque for £ ___________ made payable to <strong>C5</strong><br />

BY BANK TRANSFER<br />

<strong>C5</strong> Communications Limited<br />

Account Name: <strong>C5</strong> Communications Limited<br />

Bank Name: HSBC BANK Plc<br />

Bank Address: 31 Chequer Street, St Albans Herts AL1 3YN, UK<br />

Bank Branch: St Albans Branch<br />

BIC ( Bank Identifier Code ): MIDLGB22<br />

GBP Account (VAT num: 913 0992 30)<br />

IBAN: GB41 MID L 4040 0182 1816 22<br />

Sort Code: 40-40-01<br />

Exp. Date<br />

If you wish to pay in Euros€ or USD$ please contact Customer Service<br />

Event Code: 529I13-LON<br />

payment policy<br />

Payment is due in full upon your registration. Full payment must be received prior<br />

to the event otherwise entry will be denied. All discounts will be applied to the Main<br />

Conference Only fee (excluding add-ons), cannot be combined with any other offer,<br />

and must be paid in full at time of order. Group discounts available to individuals<br />

employed by the same organisation.<br />

TERMS AND CONDITIONS<br />

You must notify us by email at least 48 hours in advance if you wish to send<br />

a substitute participant. Delegates may not “share” a pass between multiple<br />

attendees without prior authorisation. If you are unable to find a substitute, please<br />

notify <strong>C5</strong> in writing no later than 10 days prior to the conference date and a credit<br />

voucher will be issued to you for the full amount paid, redeemable against any<br />

other <strong>C5</strong> conference. If you prefer, you may request a refund of fees paid less a<br />

25% service charge. No credits or refunds will be given for cancellations received<br />

after 10 days prior to the conference date. <strong>C5</strong> reserves the right to cancel any<br />

conference for any reason and will not be responsible for airfare, hotel or any<br />

other costs incurred by attendees. No liability is assumed by <strong>C5</strong> for changes in<br />

programme date, content, speakers or venue.<br />

INCORRECT MAILING INFORMATION<br />

If you receive a duplicate mailing of this <strong>brochure</strong> or would like us to change<br />

any of your details, please email data@<strong>C5</strong>-Online.com or fax the label on<br />

this <strong>brochure</strong> to +44 (0) 20 7878 6887. To view our privacy policy go to<br />

www.<strong>C5</strong>-Online.com/privacy_policy_statement.

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