REQUEST FOR PROPOSAL (RFP) - UNDP

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15. Complaint and Disputes 16. Quality Control 17. Provide staffing and support of all associated conference workshops events. Acknowledgment Provide written acknowledgement. Written acknowledgement provided within 24 hours. Problem Solving Ability to resolve complaints. Within ten (10) days disputes and misunderstanding are resolved. Accuracy Ability to provide service without Log maintained to compare error. error rate with total Speed and Efficiency Ability to deliver service promptly and with the minimum use of resources. transactions. Inadequate quality of service is mended within forty-eight (48) hours Competence Minimum experience. a. Designated Manager has a minimum of eight (8) years of relevant experience. Fluency in English. b. Coordinator/Experts: have a minimum of three (3) years of relevant experience. Fluency in English. 18. Bills 19. Quotation Accuracy Clarity Timeliness of Delivery Accuracy Fairness Ability to generate billing statements without errors. Ability to generate bills that are transparent or easy to understand. Ability to provide quotation on or before the promised date. Ability to prepare quotation without errors. Reasonable charges for services that do not have unit price in the LTA. Zero-Error or no discrepancy between invoices and attachments. Zero-Returns for clarification/ explanation. Within one (1) week from time of request shall immediately submit quotation based on the activities requested. Zero-Error or no discrepancy between quotation and agreed unit price stated in the LTA At lower rates than or same rates as market standards. Page 22 of 36
ANNEX V LIST OF HOTELS Event Management Services <strong>RFP</strong>/<strong>UNDP</strong>/OPR/003/2011 Below are list of hotels that are often used by the UN Agencies for information: Jakarta 1. Ambhara Hotel 2. Aryaduta Hotel Indonesia 3. Aston Hotel and Convention Center 4. Cemara Hotel 5. Golden Boutique Hotel 6. Gran Melia Hotel 7. Grand Kemang Hotel 8. Hotel Gran Mahakam 9. Hotel Alila Jakarta 10. Hotel Arcadia 11. Hotel Atlet Century Park 12. Hotel Bintang Griyawisata 13. Hotel Borobudur 14. Hotel Crowne Plaza 15. Hotel Nikko Jakarta 16. Hotel Orchardz 17. Hotel Redtop Jakarta 18. Hotel Treva International 19. Ibis Tamarin Hotel 20. JW Marriott Hotel Jakarta 21. Kartika Chandra Hotel 22. Le Meridien Hotel 23. Mandarin Oriental Hotel 24. Bumi Karsa Hotel 25. Millenium Sirih Jakarta Hotel 26. The Park Lane Hotel 27. Puri Dharmawangsa Raya Hotel 28. Sahid Jaya Jakarta Hotel 29. Sari Pan Pacific Hotel 30. Shangri-La Hotel 31. The Sultan Hotel Jakarta 32. The Acacia Jakarta Hotel Page 23 of 36
Page 1: REQUEST FOR PROPOSAL (RFP) TO: Inte
Page 4 and 5: ANNEX II INSTRUCTIONS TO BIDDERS
Page 6 and 7: A Proposal shall contain no interli
Page 8 and 9: 1.5 Litigation and Arbitration hist
Page 10 and 11: 23. UNDP’s right to vary requirem
Page 12 and 13: 8. INSURANCE AND LIABILITIES TO THI
Page 14 and 15: Article within sixty (60) days afte
Page 16 and 17: • Manage if necessary basic note
Page 18 and 19: 1. Identify three (3) suitable hote
Page 20 and 21: H. Payment Schedule While LTA will
Page 24 and 25: 33. The Aryaduta Hotel 34. Sheraton
Page 26 and 27: Semarang 1. Graha Santika Hotel 2.
Page 28 and 29: Maluku Utara 1. Bukit Pelangi Hotel
Page 30 and 31: ‐ to other district (within the s
Page 32 and 33: ATTACHMENT I RFP ACKNOWLEDGEMENT FO
Page 34 and 35: Section 2: Proposed Work Plan and A
Page 36: ATTACHMENT IV VENDOR’S REGISTRATI

REQUEST FOR PROPOSAL (RFP) - UNDP

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