IBM Lotus Unified Communication & Collaboration (UC2) Case studies

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IBM Lotus Unified Communication & Collaboration (UC2) Case studies

®

IBM Lotus

Unified Communication &

Collaboration (UC 2 )

Case studies

Arjan Radder

Advanced Collaboration

IBM Software Group

arjan.radder@nl.ibm.com

Presentation developed using Lotus Symphony

© 2007 IBM Corporation


UC 2 Case Studies

Consumer

Driving new products

to market faster

Retail Banking

Improving customer service

while reducing costs

Public Sector

Better protect public, improve

efficiency & effectiveness of

emergency response

Health

Immediate Collaboration on

Urgent Patient Cases

2

Presentation developed using Lotus Symphony


Colgate-Palmolive

Company Requirements





Improve time to market for new products

Grow service offerings without growing IT infrastructure

and costs

Enhance communications with business partners, customers

Integrate with existing desktop environment and Blackberry

Solution




Use Sametime e to integrate voice, chat, Web conferencing,

e c with e-mail and applications

Extended Sametime secure meetings & chat to customers

and business partners

Future plans to extend to Public IM and integrate with multivendor

PBX’s systems

Customer Value




50% reduction in time to market for new products

Travel savings due to increased use of e-meetings

Improved interaction with customers and partners

Global Consumer Products

Company

Operating in 200 Countries

“People don’t want to

think about the

tools…they want to think

about what they want to

get done that day…”

Mitch Cohen

Manager, Messaging, Collaboration

and Social Computing

3

Presentation developed using Lotus Symphony


St. Louis Area Regional Response System (STARRS)

Organization Requirements

Respond to mandates from Dept. of Homeland

Security

Better protect public, improve efficiency &

effectiveness of emergency response

Solution

IBM Global Technology Services integrates Lotus

Sametime into emergency response solution

Enables real-time collaboration among police, fire,

FEMA, private sector, military, citizens

Customer Value

Reduces comparable response times from 72 hours

to approximately one hour

Dispersed personnel can participate in planning &

response remotely

Improves EMS productivity by 10 – 15%

2 states, 2.4 million people

8 counties, 171 governments,

55 hospitals, 90 police

agencies, EMS

“It’s a great example of how

technology can be used to save

lives.”

Monroe Yancie,

Chief Paramedic

St. Louis Fire Department

4

Presentation developed using Lotus Symphony


Large European Bank

Company Requirements

Respond more quickly and cost-effectively to customer inquiries

Reduce internal telephony costs

Enhance collaboration and knowledge sharing

Integrate with Microsoft Outlook & Office + Bank Teller applications

Solution

IP Telephony

Sametime for IM, Presence & VOIP chatting

Integrate Sametime UC Services into Bank Teller applications

6 million customers

3000 branches

40,000 employees

Customer Value

Enhanced communications among branches, Contact Center and

Business Units

Improved customer responsiveness

3.5M Euros in annual telephony savings

Anticipated top-line growth

5

Presentation developed using Lotus Symphony


Carestream Health, Inc.

Company Requirements

Speed time-critical communications

Incorporate referring physicians into radiology workflow

Solution

Integrate Lotus Sametime with Carestream radiology application

solutions

Bring together high volume of data, information, images

Customer Value

Quicker diagnosis, communication of results

Dramatic improvement in quality and cost of care

Enables hospitals to provide better value to practicing physicians

Better outreach to physicians/ radiologists practicing with other

hospitals or facilities

Faster start of patient treatment

Leading provider of

medical imaging systems

Products in 90% of hospitals

worldwide

Bringing Sametime into our

radiology solution set “can

lead to quicker diagnosis &

communication of critical

results for an overall

improvement in patient

care.”

Michael W. Jackman

President, Healthcare

Information Systems

6

Presentation developed using Lotus Symphony


Thank You!

Colgate-Palmolive

Driving new products

to market faster

STARRS

Better protect public, improve

efficiency & effectiveness of

emergency response

Major European Bank

Improving customer service

while reducing costs

Carestream Health

Immediate Collaboration on

Urgent Patient Cases

7

Presentation developed using Lotus Symphony

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