HUAWEI CERTIFIED TRAINING COURSES - Etisalat Academy

Training Application and Delivery Procedure
Training
Application
Training
Delivery
Schedule
Confirmation
Cancellation
Training
Delivery
Certificate
Archiving
Training
Records
• Training Application
Training application and delivery is based on the contract
between the Purchaser and Huawei. Firstly, the
Purchaser and Huawei agree with each other on training
content, number of trainees, training place, and training
cost. Then, the Purchaser informs Huawei of the contact
information (telephone, fax, email) of one person (single
point of contact – SPOC) who is responsible for training
arrangements. Huawei also provides the Purchaser the
contact information of their particular Huawei training
coordinator. All training arrangements agreed between
the contact person acting on behalf of the Purchaser and
the Huawei training coordinator, in compliance with the
contractual agreement.
• Training Delivery Schedule
The purchaser may divide the training into several groups.
To start the training for each group, the training contact
person from the Purchaser sends a training application
(including training courses, number of trainees, training
place, and expected training start date) to the Huawei training
coordinator. Huawei checks if the application complies
with the contract and responds within 3 working days with
a suggested training start date/training timetable.
• Confirmation
Training purchase order & training contracts are the only
proof of confirmation for the Purchaser. Normally, Huawei
expects to get the training applications at least one
month before the training start date. The Purchaser may
confirm or suggest another training start date upon receiving
the suggested training schedule. After the training
timetable being confirmed, the Purchaser informs
Huawei of the name of the trainees, and Huawei sends
training notice to all trainees. If the training is outside
of the Purchaser’s site, the Purchaser also informs
the Huawei training coordinator of travel information
(flight number, destination airport and arrival time) of
the trainees. Huawei sends people to meet trainees at
the airport and brings them to reserved hotel. Huawei
also issues invitation letter to trainees and helps them
with visa applications (if a visa is required).
• Cancellation
The Purchaser can cancel the training or change the
training date at least 10 working days before the start
date. Within 10 working days, any cancellation or transferring
of dates will lead to penalties as described in the
following policies.
Number of full working days between
receipt of purchase order and the
commencement of the training
Percentage of course
fees to be invoiced
NN- 11 days 0%
10-6 days 50%
5 days -0 100%
Our training center reserves the right to cancel a booking
if we do not receive confirmation (training purchase
order) 10 working days before scheduled training starting
dates.
The following cancellation charges will apply for cancellation
penalties policy:
Please note: Working days means everyday of the week
except Saturday, Sunday and holidays.
Once a course has commenced, if a delegate fails to attend
or withdraws, the full amount of the course will be
payable.
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