annual report 2008-2009 - V/Line

More documents

Recommendations

Info

To coin a phrase, V/Line is not an island. We rely on the services of many regional businesses to run our trains, and few functions are more vital than cleaning. Borg Corporate Property Services first started as our train cleaning contractor at Southern Cross Station in 2004. In 2006 they were contracted to carry out the cleaning in the south-west, west and eastern regions, entrusted to make our trains clean and comfortable for passengers on departure. Based in Melbourne, Geelong, Warrnambool, Ballarat, Ararat, Traralgon and Bairnsdale, Borg staff are responsible for cleaning all aspects of the train’s interior windows, carpets, entryways, seats, the toilets as well as rubbish removal. The V/Line contract with Borg is worth some $2 million and they employ around 34 staff from regional locations and 25 staff at Southern Cross Station. Because first impressions count, V/Line has recognised the need to work closely with Borg to get the best possible outcomes for customers. Recent joint project work has resulted in cleaner trains, an increase in customer and staff satisfaction, maintenance cost savings as well as procedures to be followed by Borg cleaners across the network. Ongoing meetings and a hands on relationship between V/Line staff and Borg have proven to be the key to a higher standard of cleaning and overall satisfaction with this business. Borg has proven to be a great example of how V/Line has partnered with local business to improve not just our train services, but our reputation for clean and comfortable trains in which our customers are happy to travel. Partnering r n with regional businesses s s e s to improve customer services e s Borg Corporate Property Client Services Manager Craig Reid and V/Line Regional Manager for the South-West and West, Peter Gibson, at Ballarat Station. V/LINE ANNUAL REPORT 2008-2009 section 44/454 4
Train punctuality on V/Line’s regional network improved for the third year in a row, despite the challenges of extreme weather, major track upgrade works and a rapid growth in passenger numbers. Regional on-time running of our trains provides the best gauge of our direct performance because that part of the network is solely under V/Line’s control. In 2008–09, regional punctuality rose to 95.2 per cent on time for all services, compared with 94.5 per cent last year and 93.5 per cent in 2006–07. However, our punctuality in the metropolitan network – under the control of Connex – continued to be affected by railway congestion, with record numbers of country and suburban trains now running in the city area. Resolving these metropolitan congestion issues remains the key challenge to be addressed by all Victorian rail stakeholders, including V/Line. In 2008–09 V/Line continued to work with both the Department of Transport and metropolitan operator Connex to improve planning, timetabling and to manage the Melbourne network’s capacity. The recently announced $4.3 billion Regional Rail Link project represents a landmark step in alleviating this congestion, particularly for passengers on the Geelong, Ballarat and Bendigo lines. OUR PERFORMANCE R E While our regional punctuality continues to improve as a result of ongoing better and integrated maintenance following V/Line’s take over of the network in 2007, our total punctuality – including both regional and metropolitan sections of the journey – still has not met our target of 92 per cent on time. In 2008–09, our short-distance trains were a combined 85.5 per cent on-time (down slightly from 86 per cent last year), while long-distance trains were 87.8 per cent on time (up from 86.5 per cent in 2007–08). Our claim to be one of the most reliable public transport operators in Australia still holds true, with 98.3 per cent of all scheduled trains running (98.7 per cent last year). In fact, of 63,090 short-distance trains schedule, just 1208 were cancelled (61,882 ran, or reliability of 98.1 per cent). Our long-distance trains performed even better, with 99.4 per cent reliable, as just 66 out of 11,304 scheduled trains were cancelled (11,238 ran). Of those trains considered to be ‘cancelled’, most were replaced with road coaches. Until new major metropolitan track infrastructure is delivered under Regional Rail Link, V/Line is limited in the amount of extra train services that can be offered during peak periods. Following a 30 per cent increase in services in 2006 and minor timetable additions since, train service numbers remained on par with last year, with 73,120 trains running (just 42 more than 2007–08). ON TIME PERFORMANCE OF TRAINS ON THE REGIONAL NETWORK UP TO THE METROPOLITAN BOUNDARIES* southern cross station short distance long distance 2008 2009 83% 85.4% 85.5% 87.8% 85.1% 81.5% 91.8% 88.9% > 2007 2008 82.3% 88.7% 86.5% 87.6% 85.1% 79.5% 82.6% 89.7% > pakenham broadmeadows watergardens sunshine werribee pakenham broadmeadows 2008 2009 97.0% 95.0% 93.9% 95.0% 97.0% 93.6% 96.5% 97.0% > 2007 2008 Seven-carriage VLocities started running on some Geelong services to boost capacity. 92.7% 97.1% 94.0% 94.0% 95.4% 92.59 88.5% 97.4% > traralgon seymour bendigo ballarat geelong bairnsdale albury/wodonga † shepparton v southern cross station 92.9% 81.7% 93.0% 82.5% watergardens 96.3% 92.6% 95.6% 93.0% echuca swan hill 92.8% 92.5% sunshine 96.2% 95.6% ararat 89.0% 88.1% werribee 96.0% 94.6% warrnambool Total journey punctuality Regional area punctuality Shunting in our rail yards at Southern Cross Station. > * Regional area punctuality for Melbourne-bound trains is calculated before the train enters the metropolitan system. Out-bound train punctuality in the regional area is assessed by deducting its actual variance at the metropolitan boundary from its actual variance at its regional destination. † Train services were replaced with road coaches between Seymour and Albury/Wodonga from November 2008 due to track upgrade works. V/LINE ANNUAL REPORT 2008-2009 OPERATIONS 46/47
Page 1 and 2: V/LINE PASSENGER PTY LTD ABN 29 087
Page 3 and 4: 13 October 2009 The Hon. Lynne Kosk
Page 5 and 6: ‘Nation building’ has become a
Page 7 and 8: The 2008-09 year has seen the stren
Page 9 and 10: JANUARY Year in review e AUGUST SEP
Page 11 and 12: Facts and figures 2008 2009 > 2007
Page 13 and 14: Despite the massive growth of V/Lin
Page 15 and 16: Customer growth of 79 per cent over
Page 17 and 18: PERCENTAGE OF ALL RAIL TRIPS BY LIN
Page 19 and 20: V/Line’s trains and coaches provi
Page 21 and 22: ENVIRONMENTAL N E N ISSUES S S AND
Page 23: The successful signing of a Heads o
Page 27 and 28: Together with the Victorian Governm
Page 29 and 30: Timber sleepers have served the Vic
Page 31 and 32: Yelta Victorian rail network map Mi
Page 33 and 34: 2007 2008 2008 2009 FINANCIAL SUMMA
Page 35 and 36: arising from the conduct of the bus
Page 37 and 38: Statutory Statement We certify that
Page 39 and 40: NOTES TO THE FINANCIAL STATEMENTS N
Page 49 and 50: ENERGY EFFICIENCIES OPPORTUNITIES P

annual report 2008-2009 - V/Line

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?