Summary of results (PDF 360 Kb) - Buckinghamshire County ...

Summary of results (PDF 360 Kb) - Buckinghamshire County ...

1 Key findings and summary

Analysis of data arising from the „Having a Good Day‟ consultation suggests there is some

degree of acceptance with the broad aims of service transformation, with some of those who

have been consulted recognising the Council‟s desire to improve and develop services, or

the need to reconfigure services to achieve and deliver greater value for money. This view

was held to some extent by respondents to the consultation survey (who were mainly service

users, carers or members of the public), but was somewhat more prevalent amongst those

who were involved in the consultation professionally.

Within survey findings and other feedback arising from the consultation, it is evident that

there is significant opposition to the closure of current day centres, particularly from those

who have personal experience of current services. There are undoubtedly a number of

centres of opposition within the county, in areas where there are existing Day Centres (in

particular Buckingham, Bourne End, Princes Risborough, and Beaconsfield) where many

respondents were focused on the future of a particular day centre. However, it is not

possible to pinpoint the extent to which individuals from these areas influenced consultation

outcomes due to the way in which data has been collected, as well as the need to ensure


In any case, there are numerous concerns relating to the proposals for Day Opportunities,

which are apparent across each element of the consultation, regardless of who is being

consulted. Considering these, it may appear that the response to the „Having a Good Day‟

consultation has been overly negative, but it is inevitable in this type of consultation that

those who have responded will also be those who have an interest in the outcome, and

furthermore those who disagree with proposals will be more likely to provide comments,

whether in open-ended responses to the questionnaire or in letters. However, it is only

possible to analyse responses where they have been provided, and the extent to which the

views summarised in this report are representative of the wider population cannot be

determined exactly.

Within responses, there was inevitably some reluctance to countenance change (in part led

by emotional response to the protection of vulnerable groups), as well as anxiety around the

process of implementing a new service model, but there were also a number of concerns

that related specifically to service provision as described within the Council‟s proposals for

„Day Opportunities‟. These themes can be seen within open-ended responses to the

consultation questionnaire and letters from members of the public, as well as in the written

responses from local authorities and partnerships, and the notes from all different types of

consultation meetings.

The main themes can be summarised as follows:

Concerns with the design of proposals – there were concerns that there has been a

„blanket approach‟ to service design, which is suitable for some service users but less so

for others, with elderly clients, those with dementia, or the severely disabled mentioned

in particular. There are also specific cultural issues for certain groups of service users,

as well as concerns about the appropriateness of „choice‟ and the concept of SDS for

various groups of service users. In addition, there were numerous concerns about the

evidence upon which proposals had been developed.

Concerns over the feasibility of the different ‘tiers of support’ proposed within the

Day Opportunities service model, such as:


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