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Annals of the University

Annals of the University “Constantin Brâncuşi”of Tg-Jiu, No. 1/2008, Volume 2, ISSN: 1842-4856 f. Other ministeries, authorities and governamntal agencies (ANRSC- National Regulatory Authority for Municipal Services, Ministry of Environment and Water). ANRSC has a direct influence on the service performace by licensing the operators from the market, and the Ministry of Environment and Water is one of the principal organizations that can accelerate the process of infrastructure and service quality development by promoting european financing programs like FEDR (European Fond for Regional Development). g. Representative international financial institutions (European Bank of Reconstruction and Development, European Investment Bank, World Bank, Council of Europe Development Bank etc.), with medium influence on the market considering the fact they control a large ammount of financial resources, but their influence does not affect direcly the quality of the service. In this context, a priority that operators must consider in order to increase the interest of these stakeholders is the use of some specific techniques such as: masterplans, cost reduction programs, post-fesability studies, mathematical models for forecasting evolution of the tariff etc. The second area (B) includes the stakeholders that are very important for the continuity of the service, but with small influence on the service performance. Although, considering their significative importance, there is a strong need to protect their interests. In this category we can identify the following stakeholders: a. Consumers (population and companies), which represents the beneficiaries of the service. These stakeholders are affected first of all because of the monopolistic character of the service. Also, their actions are limited because of the lack of visibility and preocupation of the organisations responsable for promoting the interests of the consumers, such as the Office for Consumer Protection, the Regional Directions of Public Health, some research&development organisations and the representants of civil society. b. National Administration of Romanian Water, represented by regional departments, who has the quality of unique operator for the surface and subsurface water resources. This stakeholder has a direct influence because of his responsability to approve the regional water management strategic plan. c. Federations and professional associations (Romanian Water Association and Romanian Local Authorities Federation). The influence of this stakeholders is insignificant and hard to be cuantified, but their importance is high because they can accelerate the transfer of knowhow, disseminate best practices and increase the operators visibility. Those are premises for an intensification of investments in research and development and training of operators personell. The third area (C) includes stakeholders with moderate influence on the market. Also, these stakeholders doesn’t have a direct interest to increase the managerial performance and the quality of the service. For this reason, they can be considered a significant source of risk. Zone C includes: a. A group of medium sized operators with small importance and influence because they cover a small part of ther market (cities between 10.000 and 30.000 inhabitants). b. The Prefecture of the region, that cannot be considered a stakeholder with significant importance, but that strongly influence the performance of the service. This stakeholder monitorise the implementation of projects which are financed by international institutions and verify the legality of the local public authorities decisions in the field of water supply service. c. National Authority for Consumer Protection, represented by her regional offices, who monitorise the way operators respects the rights of the water supply service consumers. Finally, the fourth area (D) includes the stakeholders with limited or unknown influence and importance. Even so, their interests must be considered in the regional development strategy. The stakeholders includes the rest of the water supply operators, who operates in small sized villages, with less than 10.000 inhabitants. Even their influence and importance is very limited, if they are grouped in 48

Annals of the University “Constantin Brâncuşi”of Tg-Jiu, No. 1/2008, Volume 2, ISSN: 1842-4856 associations, they can become a powefull decision unit. Generally, about 30-40% of the region’s population are supplied by this type of stakeholders. By identifying the connections between the importance and influence of the key stakeholders, on the one part, and the management performance and service quality, on the other part, we can evaluate the efficiency and the potential risks of the current organisational and functional framework of the supply system. This analysis can be used to identify way of action in order to implement european directives regarding the operators regionalisation and the promovation of local council associations in order to access the financial resources needed to sustain regional development projects. Bibliography: 1. Andrei D. – „Finanţarea infrastructurii serviciilor publice de gospodărie comunală”, Ed. Ministerului Administraţiei şi Internelor, Bucureşti, România, 2004. 2. Aucoin – „Beyond the New in Public Management Reform in Canada”, The Handbook of Canadian Public Administration, 2004. 3. Bozeman B. – „Theory, Wisdom and Character of Knowledge in Public Management: A Critical Review in Theory-Practice Linkage”, Public Management: The State of the Art, SanFrancisco, 1993. 4. Coats D. – „Introducing Public Value”, New Zealand Work Foundation, 2005. 5. Deutsch K. – „The nervs of government”, New York Free Press, 1996. 6. Gaster L., Squires A. - “Providing Quality in the Public Sector: A Practical Approach to Improving Public Services”, Ed. Open University Press, New York, S.U.A., 2003. 7. Manning E. – „The New Public Management and Its Legacy”, 2000. 8. Morley E., Scott P., Harry P.H. - “Comparative Performance Measurement”, Ed. Urban Institute Press, Washington, S.U.A, 2002. 9. Pritchard D. – „Understainding Government Output and Productivity”, Economic Trends, TSO, 2003. 10. Radu I., Vlădeanu D. – „Analiza diagnostic şi strategia de dezvoltare a serviciilor publice de gospodărie comunală”, Ed. Tribuna Economică, Bucureşti, România, 2004. 49

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