The Solution - Hitachi Data Systems

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The Solution - Hitachi Data Systems

Hitachi Storage

INDUSTRIES

Solutions at work

Contents

BANKING AND FINANCE

Beijing Rural Commercial Bank (BRCB) 1

Dhanlaxmi Bank Ltd. 5

HBF 9

GOVERNMENT

Academia Sinica 13

Beijing Computing Center 19

Beijing Municipal Bureau of Finance 25

HEALTHCARE

Perth Radiological Clinic 29

St. Teresa’s Hospital 33

Wuxi No.2 People’s Hospital 37

INFORMATION TECHNOLOGY

6YS 43

ACW Services, Hong Kong 47

ITonCloud 51

Teliti Datacentres Sdn Bhd 55

MANUFACTURING

Bangkok Cable Co., Ltd. 59

Elecon Engineering Co., Ltd. 63

Guangdong Strong Group Co., Ltd. 67

Mahindra Vehicle Manufacturers Ltd. (MVML) 71

Wuxi China Resources Semico 75

TELECOMMUNICATIONS

Aiqi Information Technology (Shanghai) Co., Ltd. 79

Shandong Unicom 83

StarHub 87

OTHERS

Gulf JP Company, Limited 93

Saint Ignatius’ College, Riverview 97

Shenzhen World Union Properties Consultancy Co., Ltd. 101

Singapore Management University 107


SOLUTIONS

BUSINESS CONTINUITY AND REPLICATION

� Academia Sinica 13

� Gulf JP Company, Limited 93

� Mahindra Vehicle Manufacturers Ltd. (MVML) 71

� Shandong Unicom 83

� Shenzhen World Union Properties

Consultancy Co., Ltd. 101

� Singapore Management University 107

� StarHub 87

CLOUD

Hitachi Storage

� ACW Services, Hong Kong 47

� Aiqi Information Technology

(Shanghai) Co., Ltd. 79

� Beijing Computing Center 19

� Beijing Municipal Bureau of Finance 25

� ITonCloud 51

� Teliti Datacentres Sdn Bhd 55

FILE AND CONTENT SERVICES

� Aiqi Information Technology

(Shanghai) Co., Ltd. 79

� Beijing Computing Center 19

� Beijing Municipal Bureau of Finance 25

� Shenzhen World Union Properties

Consultancy Co., Ltd. 101

� Teliti Datacentres Sdn Bhd 55

� Wuxi China Resources Semico 75

� Wuxi No.2 People’s Hospital 37

Solutions at work

GREEN SOLUTIONS

� Bangkok Cable Co., Ltd. 59

� Perth Radiological Clinic 29

MANAGED SERVICES

� St. Teresa’s Hospital 33

STORAGE MANAGEMENT

� 6YS 43

� Beijing Municipal Bureau of Finance 25

� Dhanlaxmi Bank Ltd. 5

� Elecon Engineering Co., Ltd. 63

� Guangdong Strong Group Co., Ltd. 67

� ITonCloud 51

� Perth Radiological Clinic 29

� Singapore Management University 107

VIRTUALIZATION

Contents

� Academia Sinica 13

� Aiqi Information Technology

(Shanghai) Co., Ltd. 79

� Bangkok Cable Co., Ltd. 59

� Beijing Rural Commercial Bank (BRCB) 1

� Guangdong Strong Group Co., Ltd. 67

� HBF 9

� Mahindra Vehicle Manufacturers Ltd. (MVML) 71

� Shenzhen World Union Properties

Consultancy Co., Ltd. 101

� StarHub 87

� Teliti Datacentres Sdn Bhd 55


S U C C E S S S T O R Y

Banking and Finance

As customers are demanding better returns and the market is continuing volatile, information

has become paramount for business success. A constant stream of data about customers and

transactions that is well stored, managed, backed up and archived can help financial institutions

maximize market opportunities while minimizing market and operational risks.

Regulations are also becoming stricter. A greater load is imposed on many storage infrastructures that

may not be designed to archive and tier data according to new compliance and regulatory needs. This

heightens the threat of compliance risk.

Hitachi Data Systems solutions address these risks and improve business efficiency. They are

designed to help financial institutions to maximize current investments, improve operational efficiency

by utilizing cloud solutions, storage virtualization and storage economics, and offer access to decades

of Banking and Finance expertise and know-how.

The cases overleaf provide an important snapshot of Hitachi Data Systems advantage. Learn how

Dhanlaxmi Bank future-proofed its private banking strategy with virtualization while Beijing Rural

Commercial Bank elevated scalability and reliability with a central infrastructure.


S U C C E S S S T O R Y B A N K I N G A N D F I N A N C E

Beijing Rural Commercial Bank (BRCB)

INDUSTRY Banking

SOLUTIONS Enterprise Platform, Modular Platform, Virtualization

Hardware — Hitachi Universal Storage Platform ® V, Hitachi Adaptable Modular Storage 2500

Hitachi Data Systems storage solutions have helped us build a highly scalable

and reliable central data storage platform, which has enabled us to achieve data

consolidation and establish a high-performance backup system with disk-based

virtualization and mirroring techniques. Hitachi solutions perfectly match our daily

operational and backup needs.”

Beijing Rural Commercial Bank

Hitachi Data Systems Helps Beijing Rural Commercial Bank Build

a Highly Scalable and Reliable Central Storage Platform

Founded in 1951, the fast-growing Beijing Rural Commercial Bank (BRCB)

operates nearly 700 branches and accounts for 1/3 of China’s total deposits

and loans in the suburban and rural market. To support its rapid business

growth, BRCB needed to implement a series of system upgrades and

migrate its data center, particularly to centralize the storage of all data on a

single platform. After an extensive evaluation of the available solutions, BRCB

selected the storage technology and solutions of industry-leading storage

vendor Hitachi Data Systems.

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S U C C E S S S T O R Y

About BRCB

Beijing Rural Commercial Bank (BRCB)

was China’s first provincial-level joint-stock

rural commercial bank. Formerly known as

Beijing Rural Credit Cooperative, BRCB

has been based for more than 50 years

in the countryside outside Beijing and has

dedicated itself to serving the so-called

“Three Agricultures.” Since its establishment,

it has played a key role in increasing farmers’

income, enabling agricultural development,

stabilizing agricultural communities and

enhancing economic growth. The bank also

plays a leadership role in providing financial

support to China’s rural development policies.

Storage Virtualization Optimizes

Data Protection

Before implementing Hitachi storage solutions,

BRCB was using a tape library solution for

its data backup; but this was proving to be

a slow and inefficient process. To meet the

specific needs of the banking industry, which

routinely backs up vast volumes of data,

Hitachi proposed a nearline backup model

that integrated virtualization and disk cloning

technology. This architecture would enable

BRCB to free itself of traditional offline backup

mode and surmount the drawbacks of

tape-based backup. Following advice from

Hitachi Data Systems, BRCB subsequently

equipped itself with 2 Hitachi Universal

Storage Platform ® V (USP V) systems to

achieve centralized storage of both its online

business and operations management. BRCB

began its data migration and system upgrade

project with the ground-breaking USP V

systems and virtualization solutions in 2010.

Traditional backup methods are slow and time

consuming, which makes it more likely that an

error can occur and ultimately lead to backup

failure. By contrast, nearline Hitachi backup

technology resulted in a 90% time savings for

BRCB’s night-shift staff. This also translated

into significantly lower maintenance costs and

higher data availability. The advanced USP V

likewise provides a centralized storage pool,

ensuring smooth system expansion for future

storage growth. Hitachi Adaptable Modular

Storage 2500 complements this setup by

working as a backup storage device that

integrates virtualization with data cloning

technology to provide nearline disk-to-disk

backup services. Together, this new storage

and backup system has greatly improved

BRCB’s data protection while also delivering

fast and automatic data backup and data

management.


S U C C E S S S T O R Y

In partnership with Hitachi Data Systems solutions, BRCB has successfully

established a highly scalable and reliable data storage platform, which allows the

bank to consolidate and manage data on a single storage platform.

Solution Consolidates Data on a

Single Platform

To support its long-term business growth,

BRCB requires a powerful single storage

and backup platform that can provide

sufficient capacity, dynamic functionality and

tremendous scalability to support the bank’s

continuous expansion. Hitachi USP V not only

meets these requirements, but it also provides

an optimal price-to-performance ratio and

many value-added services.

In the past, BRCB’s data was scattered on

various storage systems, such as EMC CX3

and CX4 and IBM ® DS4000 ® . To meet BRCB’s

requirements for centralized management

and production of its online transaction,

finance and business applications, Hitachi

Data Systems created a robust, single storage

platform by deploying 2 high-performance

USP V systems and a virtualized AMS 2500

modular storage system. The USP V systems

are used for storing data from BRCB’s 2

mission-critical business applications: the

online business transaction system and the

management system. AMS 2500 works as

a secondary backup storage system. This

sophisticated storage solution effectively

eliminates storage bottlenecks created

by demanding workloads from business

applications and builds a central data

management platform that provides a solid

foundation for disaster recovery.

The Advantages of Hitachi Data

Systems Solutions

Centralized Storage Platform

Empowers BRCB

Hitachi Data Systems took the data scattered

on various heterogeneous storage systems

and centralized it on Hitachi Universal Storage

Platform V. In addition to the immediate

operational benefits of this new architecture,

the system’s scalability up to 100TB also

ensures that future upgrades and system

expansion can be implemented quickly and

easily. This consolidated system also creates

a firm foundation for the bank’s future

business development.

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S U C C E S S S T O R Y

Centralized Data Backup with

Virtualized Disk Cloning

The new storage system provides a single

storage pool that manages all production

data on USP V and is seamlessly integrated

with Hitachi Adaptable Modular Storage

2500 for backup purposes. This nearline

backup solution eliminates the problems

commonly associated with traditional tape

backup, such as performance bottlenecks and

backup failures. It also provides exceptional

levels of scalability and reliability to smoothly

accommodate exponential data growth.

Optimized Disaster Recovery with a

Single Storage and Backup Platform

The BRCB’s new storage platform employs

Hitachi USP V and Hitachi AMS 2500 to

provide a solid foundation for the bank’s

disaster recovery center. It uses Hitachi

storage virtualization to integrate old

heterogeneous storage systems into a

virtualized storage pool. By provisioning

remote backup services for the new data

center’s USP V, this visionary new disaster

recovery center also significantly increases

backup performance, efficiency and reliability.

In partnership with Hitachi Data Systems

solutions, BRCB has successfully established

a highly scalable and reliable data storage

platform, which allows the bank to consolidate

and manage data on a single storage platform.

By leveraging the latest disk-virtualization and

mirroring technology, BRCB finally enjoys a

fast and efficient disk-based backup system.

The solution perfectly meets its needs for data

production and backup, and it will continue to

safeguard its valuable information assets for

many years to come.


S U C C E S S S T O R Y B A N K I N G A N D F I N A N C E

Dhanlaxmi Bank Ltd.

INDUSTRY Banking and Finance

SOLUTIONS Enterprise Platform, Storage Management

Hardware — Hitachi Universal Storage Platform ® VM

The Universal Storage Platform VM has helped us adopt virtualization; now all

our applications, barring the core banking solution, run on it. Not only is it easier

for us to virtualize storage, it has also created the setup for us to plan a 3-way

disaster recovery mechanism.”

Venkat Krishnan

Senior Vice President, Head of Strategic Projects,

Data Center, Network Infrastructure, PMO and

Technology Management Group

Dhanlaxmi Bank Bases Futureproof Storage Strategy on

Hitachi Enterprise Storage and Virtualization

Dhanlaxmi Bank, Ltd., one of the fastest-growing private banks in India,

opted to move all of its non-core banking applications to Hitachi Universal

Storage Platform ® VM as part of its long-term storage strategy. This has

enabled the bank to adopt virtualization and reuse old storage boxes more

effectively, while creating the base infrastructure to enable a future move into

a 3-way disaster recovery solution.

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S U C C E S S S T O R Y

Dhanlaxmi Bank, a private bank that was

established in 1927, has 275 branches

across India as well as 456 ATMs. The bank

serviced business worth Rs 21,595 crore as

of March 31, 2011. It is headquartered in

Thrissur, Kerala.

Dhanlaxmi Bank has a long-term vision with

respect to its technology usage. It has been

an avid user of information technology to

enable speedier delivery of services to its

customers and has been consistently investing

in implementing hardware and software

solutions over the years.

However, some of the hardware, such as

the storage boxes, was becoming old or

defunct. The bank was exploring how it

could futureproof its storage because it

realized that a strong storage backbone

was a key requirement for all the other IT

implementations as well. The bank also

wanted data archival, backup and other

storage streamlining activities.

“We had 2 options in front of us. One

option was to work out a ‘buy back’ deal

of the storage boxes with the original

equipment manufacturers (OEMs), but this

was not a good option as we had already

invested in boxes. The other option was to

explore virtualization, as we did not want to

compromise on performance,” says Senior

Vice President, Head of Strategic Projects,

Data Center, Network Infrastructure, PMO

and Technology Management Group at

Dhanlaxmi Bank, Venkat Krishnan.

Hitachi Data Systems: A Good

Reputation in Banking

According to Krishnan, the choice to work

with Hitachi Data Systems was a fairly

simple one given that the banking industry

has already seen many successful Hitachi

storage implementations. “Hitachi was an

obvious choice with respect to performance.

The industry feedback with respect to

implementation was also good,” says

Krishnan. The Hitachi team created a proof

of concept for the bank’s special storage

requirements, which was well appreciated by

the bank’s management.


S U C C E S S S T O R Y

The bank chose Hitachi Universal Storage

Platform VM (USP VM) and decided to adopt a

virtualization strategy. It decided to move all its

non-core banking applications to the USP VM.

These included the FinOne (the core lending

system), loan processing, check truncation

systems and the collaboration suite running

on the intranet. Oracle GL, the core finance

system as well its database were also moved

to the USP VM.

Implementation Support

The implementation was smooth. The entire

process of moving all the applications to

the USP VM took about 3 months,” says

Krishnan. “One of the key things I want to

emphasize is the support given by the Hitachi

team. They educated us about unleashing the

real potential of the platform by handholding

us through the implementation.”

With the platform in place, the bank is now

exploring the deployment of a 3-way disaster

recovery setup.

“One of the key things I want to emphasize is the support

given by the Hitachi team. They educated us about unleashing

the real potential of the platform by handholding us through

the implementation.”

Venkat Krishnan

Senior Vice President, Head of Strategic Projects, Data Center,

Network Infrastructure, PMO and Technology Management Group

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S U C C E S S S T O R Y

Benefits

Says Krishnan, “The USP VM has helped us

adopt virtualization; now all our non-applications,

barring the core banking solution, run on it.

Not only is it easier for us to virtualize storage,

it has also created the setup for us to plan a

3-way disaster recovery mechanism.”

Reuse existing boxes: With the USP VM

in place, the bank can extend the life of

its legacy boxes by virtualizing them. This

ensures that the investments made by the

bank in these storage boxes do not go

waste. Also the bank does not need to go

for expensive upgrades to replace legacy

storage boxes.

Scalability: The bank is futureproofed, with

the USP VM delivering all the scalability

required. As the bank’s storage needs grow,

more storage can easily get added to the

system. Management of the new storage will

continue to be simple as well.

Better utilization of capacity: With

dynamic provisioning enabled under USP

VM, Dhanlaxmi Bank can use the storage

capacity more efficiently. Storage can easily be

provisioned where it’s needed, instantly.

Disaster recovery base creation: With

a virtualized, easy-to-manage platform in

place, the bank can replicate it across its data

centers, thus enabling a smooth and efficient

move to a more robust disaster recovery

system.

Better return on investment: Thanks to the

Hitachi team’s handholding, the bank’s team

is now well equipped to exploit features of

USP VM to their full potential; thus, they get a

better return on investment from the platform.


S U C C E S S S T O R Y B A N K I N G A N D F I N A N C E

HBF

INDUSTRY Insurance

SOLUTIONS Enterprise Platform, Virtualisation

Hardware — Hitachi Virtual Storage Platform

Software — Hitachi Command Suite, Hitachi Dynamic Tiering

Services — Provided by Hitachi TrueNorth Partner UXC Connect

“We needed a mechanism that allowed us to be more efficient when

provisioning storage and consolidate our existing storage assets. We now

have a storage environment that is over 50% virtualised, and with the vast

scalability provided by the Virtual Storage Platform we can quickly meet project

requirements, no matter how big or small.”

Colin Rutherford

Senior Network Engineer (Infrastructure)

HBF

Solution delivered in partnership with:

HBF Embraces Virtualised Storage Infrastructure with

Hitachi Virtual Storage Platform

HBF is the largest private health insurer in Western Australia and has been

supporting the health and well-being of Western Australians for nearly

70 years. With a network spread across 19 service centres and its head

office, HBF was planning to introduce a virtual desktop infrastructure and

needed a way to efficiently manage and store this data. Hitachi Data Systems

was selected to meet this requirement with Hitachi Virtual Storage Platform.

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Background

Established in 1941, HBF (http://www.hbf.com.

au) is Western Australia’s leading health insurer,

providing health coverage for 900,000 members

across the region. HBF also sells general

insurance products, including travel, car, life,

and home and contents insurance and prides

itself on providing the best personal experience

possible for members. It is a strong supporter of

community initiatives, such as the HBF Run for

a Reason and the HBF Rottnest Channel Swim.

In 2010 and 2011, HBF paid out AUS$928

million in health benefits, equating to over

AUS$2.5 million every day.

HBF has around 650 staff spread across 19 service

centres and its central office in Perth. These users

all require access to the data and internal business

applications located at the head office. With an

enterprise storage platform that was beginning to

sprawl and components of that platform nearing

end of life, HBF was looking to modernise its

storage infrastructure and bring greater flexibility

in the way it stores and manages its data.

“Our existing storage network was starting to

become fragmented and difficult to manage

with aging storage practices. We were ultimately

limiting any future scalability,” says Colin

Rutherford, senior network engineer, HBF. “We

have multiple management points for storage

infrastructure, so were looking to introduce

storage virtualisation to underpin all new and

existing storage resources. This would allow for

easier data migrations off aging hardware and

consolidation of storage resources for improved

utilisation, performance and a revamped storage

architecture all in the one package,” he explains.

“In addition, with a looming virtual desktop

infrastructure (VDI) project that involved more

than 650 desktops being brought into the data

centre, we needed a platform that would deliver

a seamless user experience when transitioning

from physical to virtual desktops. Performance

tiering and dynamic pooling efficiencies were

also key to meeting the highly volatile and

performance-critical VDI workload without

costing the earth,” Rutherford adds.

The Solution: A Virtualised Storage

Infrastructure

HBF engaged independent information and

communication technologies (ICT) provider UXC

Connect to identify the most suitable solution

to meet its storage requirements. Following

an assessment of the key technologies in this

space, HBF decided on Hitachi Virtual Storage

Platform (VSP), with UXC Connect providing

support with the configuration, builds, quoting

and ordering of the products.

Enabling virtualisation of external SAN storage

from Hitachi and other vendors into one pool,

Hitachi VSP is the only 3D scaling storage

platform designed for all data types and the

only enterprise storage architecture that flexibly

adapts for performance and capacity.

Combined with Hitachi Command Suite

management software, the VSP gives optimal

infrastructure growth in all dimensions and

supports automated storage tiering, known

as Hitachi Dynamic Tiering, to automate the

movement of data between tiers for higher

performance and lower cost.

Sitting above 3 existing Hitachi storage systems

(Hitachi Adaptable Modular Storage 500 and

2500, as well as Hitachi Network Storage

Controller 55), the VSP enables HBF to view all

of its data as one entity. This means data can be

easily moved, allocated and provisioned across

environments. The VSP now hosts HBF’s core

internal applications, including VMware View for its

650 virtual desktops, Microsoft SQL Databases,

MRM (Siebel/Tibco/UDB) and Microsoft

collaboration tools Lync and SharePoint.


Hitachi has proven its success in delivering high

performance and reliability in the last 10 years

that we have been using its storage systems,”

says Rutherford. “Its technology concepts

are easy to digest, with benefits immediately

recognisable, and it integrates seamlessly into

our existing infrastructure environment.

“We needed a mechanism that allowed us to

be more efficient when provisioning storage and

consolidating our existing storage assets. We

now have a storage environment that is over

50% virtualised, and with the vast scalability

provided by the VSP we can quickly meet

project requirements, no matter how big or

small,” he explains.

“Furthermore, with storage lead times often

delaying projects, we now have a mechanism

to help alleviate the impact. This is achieved

through dynamic provisioning and zero page

reclaims to see the actual storage being used

and implementing temporary overprovisioning,”

says Rutherford.

The Result: Improved Disk

Utilisation and Lower Costs

Since deploying Hitachi VSP, HBF has been

able to seamlessly introduce its VDI project,

progressively deploying a new fleet of HP thin

client PCs to its 650 users across all offices.

The organisation has also been able to lower its

information technology services disk costs by

taking advantage of storage pooling and tiering.

“When introducing a technological change

that affects so many end users, the user

experience factor is absolutely crucial,” notes

Rutherford. “The leading storage performance

provided by the VSP has been an integral part

of this successful deployment, giving us an

extremely flexible and scalable virtual storage

infrastructure.”

“To serve our performance requirements we

are able to use our existing disk assets and

dynamically tier across them. Rather than having

all our data sit on Tier 1 disk on a single storage

system, we can now tier this data via pools

and automatically place the most frequently

accessed data on the more efficient, faster disk,

while the least accessible data is moved to the

less expensive, slower disk.

“During periods of high performance demand,

we can dynamically move our data up to a

higher tier to get the best performance. This

functionality was a key reason for us choosing

the Hitachi solution, as it allows us to use far

less physical disks,” recalls Rutherford.

“When introducing a technology change that affects so many

end users, the user experience factor is absolutely crucial. The

leading storage performance provided by the VSP has been

an integral part of this successful deployment, giving us an

extremely flexible and scalable virtual storage infrastructure for

VDI and beyond.”

Colin Rutherford

Senior Network Engineer (Infrastructure)

HBF

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HBF has also been experiencing faster response

times following the deployment, which has

resonated well with its end users.

“Our core VDI deployment is currently

experiencing 3-4 millisecond response time

when accessing ‘writable disks,’ and the

replicas are peaking at 1 millisecond per 650+

desktop read requests. Users have really

embraced the technology as the performance

has been better than that provided by the

previous physical desktops.”

Rutherford adds: “While providing us with a

better user experience, it allows us to react

quicker to growth demands and provision

storage more effectively.”

An added benefit is that HBF has the flexibility

to decommission old storage systems and

move data between storage systems without

any outages or impact to performance, ensuring

business continuity at all times.

A Look Forward

HBF is looking to further consolidate its SAN

storage platform in line with growing its virtualto-physical

server ratio. Having tight storage

integration to support this will be crucial, as

more reliance is placed on virtual infrastructure

as opposed to physical infrastructure.

HBF will also be looking to take advantage

of cloud storage offerings where possible,

particularly with its development and testing

environments. Additionally, the company is

looking to the cloud for data replication and

disaster recovery capabilities.

“Over the coming months the VSP will allow

us to further consolidate our storage platform,

leading to a reduction in cooling and power

costs and freeing up valuable rack space in our

data centre,” says Rutherford. “The VSP uses

energy-efficient technology such as 2.5 inch

drives, which consume up to 40% less power

than 3.5 inch drives.” According to Rutherford,

over time, disk costs will slowly drop as more

and more projects can take advantage of the

pooling and tiering technology. Traditional spindle

to performance relationships no longer exist.

“With its VMware integration, the VSP also

allows for a move toward private or public

cloud, with IT infrastructure being treated as a

service to the business. HBF is a keen adopter

of new technologies that can help improve

business operations, so cloud for us is not a

matter of ‘if’ but ‘when’ and the VSP is a step in

the right direction,” concludes Rutherford.

About UXC Connect

UXC Connect is a leading Australian

ICT infrastructure solutions and

services company. With innovation its

guiding principle, UXC Connect thinks

nationally and acts locally. Its flat statebased

structure allows it to be flexible

and relevant to its customers, using

technology to deliver solid business

outcomes. Offering broad and deep

capabilities across market-leading

products and services, UXC Connect’s

solution offerings are underpinned by a

flexible and agile approach to design,

delivery and support.

UXC Connect, part of UXC Limited,

employs more than 600 staff across the

country, has more than 1500 customers

and has a commanding presence in the

Australian technology market.

Please visit www.uxcconnect.com.au

for more information.


S U C C E S S S T O R Y

Government

Data growth is a huge concern for Asia Pacific governments. Some of the world’s most populous

regions are expecting a high data growth.

Compliance and privacy is another huge concern for governments. As this pool of persistent data

needed for compliance grows in volumes, better management of structured and unstructured data will

become crucial. This challenge is further compounded with heterogeneous data storage platformsthat

often common in many government infrastructures.

Hitachi Data Systems offers comprehensive solutions that are built with public sector experience

gained from over 100 countries and regions. Besides simplifying complexity, they improve storage

efficiency and empower government IT departments for granular data management through

virtualization.

Find out the answers and learn about key government strategies using our solutions in the following

cases. Learn how Taiwan’s Academia Sinica drove up performance, Beijing Computing Center raised

reliability, and the Beijing Municipal Bureau of Finance pooled together their information for faster and

more accurate forecasts.


S U C C E S S S T O R Y G O V E R N M E N T

Academia Sinica

INDUSTRY Government: National Academic Research

SOLUTIONS Enterprise Platform, Modular Platform, Business Continuity and Replication, Virtualization

Hardware — Hitachi Virtual Storage Platform, Hitachi Adaptable Modular Storage 2500 and

Hitachi NAS Platform 3080, powered by BlueArc ®

Software — Hitachi Dynamic Tiering, Hitachi TrueCopy ® Synchronous and Hitachi

ShadowImage ® Replication

“Under this architecture of Hitachi storage virtualization technology, our front-end users will

always be able to take advantage of the latest hard disks with top-access-speed performance.”

Chien-Ming Yang

Director of IT Department

Academia Sinica

Taiwan’s Academia Sinica Speeds Performance In Its Computing

Center with Hitachi Virtualization Technology

With more than 80 years of history since its initiation, Academia Sinica

is Taiwan’s highest national body of academic research. It is entrusted

with the task of overseeing cutting-edge academic research in Taiwan

and cultivating the country’s brightest research talents. With a large

and sophisticated organizational structure, Academia Sinica handles an

incredible amount and variety of data on a daily basis. By boosting its data

center with the high-performance Hitachi Virtual Storage Platform and

other Hitachi technology, Academia Sinica has improved data access and

storage. It has also enabled completion of its remote backup at a reduced

cost while ensuring high availability and stability for its systems.

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S U C C E S S S T O R Y

For many years, Academia Sinica Computing

Center has acquired numerous batches of

independent storage systems to accommodate

the needs of different applications. These

include its administrative systems, journal and

periodical system, email, geographic information

system (GIS), high-performance computing

(HPC), multimedia and data systems, and

so forth. From 1994 onward, the center has

grown to manage a total of 1,213TB of storage

space, and this is still growing steadily at a

rate of 100TB per year, even now. With the

Hitachi solution, the center brings its various

distributed spaces under central control for the

management of its massive databank.

Remote Backup Improves Data and

System Reliability Simultaneously

“Collective management” is one of the goals

that Academia Sinica wishes to achieve in

its ongoing effort for storage architecture

reconstruction. In the past, in order to boost

the efficiency of data access and storage,

Academia Sinica had adopted storage area

network (SAN) architecture in the deployment

of its various application systems. This allowed

users to access specific storage equipment

distributed throughout the network through the

LAN. However, because the hard disks for the

aforementioned SANs were installed on servers

of different models by different manufacturers,

neither connection nor integrated management

of all the hard disks were viable solutions.

As such, a significant amount of space on

the hard disks was left unused as a waste of

available resource.

Another issue of having a distributed storage

architecture was the obstacle in the creation of

a high-availability (HA) scheme for the system.

Not only that, the architecture also made it

difficult to create a comprehensive remote

backup scheme. Director Yang Chien-Ming of

Academia Sinica Computing Center pointed out

that it would be very costly to achieve HA under

a distributed architecture. As such, he noted

that there was limited data protection through

the use of functions such as mainframe backup,

RAID caching, duplication and so forth for the

systems at the center in the past. Consequently,

the overall system reliability at the center had

been fairly low and should any mainframe

malfunction for any reason, it would lead to

direct impact on Academia Sinica’s day-to-day

operation. Needless to say, having low system

reliability is equivalent to having a potential risk.

“HDS has helped us to identify the issue in our existing

architecture and given us a great solution that has

effectively resolved all the problems we have had in space

planning, data protection, system backup and so forth.”

Chien-Ming Yang

Director of IT Department

Academia Sinica


S U C C E S S S T O R Y

Administration Building (Server Room) Astro Math Building (Remote Server Room)

HDS HNAS 3080 = Hitachi NAS Platform 3080, powered by BlueArc ® SUN ST 6540 = Sun StorageTek 6540

HDS AMS 2500 = Hitachi Adaptable Modular Storage 2500 DR = Disaster Recovery

HDS VSP = Hitachi Virtual Storage Platform HA = High Availability

Figure 1. Hitachi Data Systems Virtualized Storage Solution

The center has been actively trying to establish

a sound backup scheme. However, the fact that

the organization operates as many as 15 units

of storage systems from different manufacturers

means that the center would have to purchase

products of identical brand and model to the

existing equipment to achieve full backup. This

would not only be extremely expensive but

also create twice the workload on the system

administrator. And, as such, with the exception

of Academia Sinica’s email service system

(the disruption of which would cripple the

organization’s operation), the center has yet to

back up its remaining systems.

And this is where the Hitachi Data Systems

(HDS) virtualized storage solution comes in: it is

capable of achieving backup for architectures

with 2 or more storage systems (see Figure 1).

Hitachi Virtual Storage Platform (VSP) offers

exceptional storage space integration through

a gateway that can be connected to various

interfaces (i.e. SAN, NAS, iSCSI and so forth).

The gateway makes it possible for the data

stored in different SAS and SATA hard disks

scattered across Academia Sinica’s network.

Data can be managed collectively as a storage

pool through dynamic provisioning, to reduce

wastage of unused space. Hitachi Dynamic

15


16

S U C C E S S S T O R Y

Tiering technology makes it possible for

administrators to move data across different

types of hard disks to achieve high management

versatility with 3D scaling. Furthermore,

with 2 VSPs in place, all key data from local

systems can be synchronously written to the

hard disks on the remote network. Should the

local systems fail for any reason, the remote

system will become operational immediately to

take its place, thus achieving the objective of

undisrupted operations.

In addition to delivering outstanding

performance, VSP also comes with exclusive

monitoring software that provides multiple data

protection features. Coupled with the capability

to generate reports instantly, VSP proves

incredibly helpful to administrators by offering

better monitoring over the operation of storage

architecture to reinforce data security.

Outstanding Product Performance

Brings Noticeable Results

Virtualization technologies allow Academia

Sinica to utilize its existing storage equipment

with greater efficiency. At the local end, the

technology enables mutual backup support for

2 hard disk devices to achieve a HA scheme

while at the remote end, data is written into

another hard disk simultaneously. Based on the

level of the hard disks’ importance, the center

is planning its new purchases for hard disks

with average lifecycles of 2 years and 4 years;

they will gradually deploy hard disk equipment

with average lifecycles of 6 years in the remote

backup system.

Such implementation would ensure optimal

system performance and data security at all

times. “Under this architecture, our front-end

users will always be able to take advantage of

the latest hard disks with top-access-speed

performances,” Director Yang added. He also

noted that given the level of dependence that

Academia Sinica users have on the storage

systems for various public services, the center

will continue to work on the improvement in the

speed of data access and storage as well as the

reliability of data.


S U C C E S S S T O R Y

The greatest benefit of collective management

for different storage equipment for Academia

Sinica is saving a substantial sum of money

that would otherwise have gone towards

the purchase of remote backup equipment.

According to Director Yang, the VSP solution

from Hitachi Data Systems has saved Academia

Sinica no less than 20% of its purchasing

budget compared to buying a series of

compatible products to add to the center’s

existing systems.

The center has always been prudent and

meticulous in its assessment of IT equipment

purchases. After extensive comparison of similar

products in the market, the center opted for

the Hitachi Data Systems solution. As Director

Yang remarked, “The speed and reliability of

data transfer are the key advantages that made

HDS stand out from the rest of the competitors.

The majority of similar products make use of

software in storage space control, and the

downside of such design is reduced efficiency

during the transfer of massive data. In contrast,

Hitachi VSP has achieved virtualization through

hardware by integrating sophisticated data

management features in its chipset in order to

achieve stable performance, even when we

tried to move incredible volume of data that

exceeded 1000TB in size.”

In addition, HDS has adopted a simple

and unified management interface for all its

products, whether they are entry-level or

flagship products. This effectively eliminates the

problem of management interface integration

during the process of product selection for

consumers. Not only that, system administrators

would not have to make the extra effort of

familiarizing themselves with new management

interfaces if they should choose to upgrade

their systems in the future. Hitachi Adaptable

Modular Storage 2500 also makes the process

of replacement much more convenient in the

event of damages.

17


18

S U C C E S S S T O R Y

Director Yang also noted that, in addition

to its product’s performance, HDS and its

collaborating partners’ professional services in

the area of technology and storage architecture

planning turned out to be the tipping factor that

has convinced the center to choose Hitachi

Virtual Storage Platform. “The fact is, many IT

administrators have the habit of seeing things

from the perspective of application programs

when they think of ways to boost system

performance, and they have overlooked the

possibility that the underlying cause to reduced

performance usually stems from the lack of

storage equipment optimization. In this regard,

HDS has helped us to identify the issue in

our existing architecture and given us a great

solution that has effectively resolved all the

problems we have had in space planning, data

protection, system backup and so forth.”

Needless to say, Director Yang is very satisfied

with the changes that have been made

to the center’s storage architecture so far.

Under this framework, Academia Sinica is

also planning to gradually realize its goals of

introducing cloud storage, network architecture

virtualization and so forth in the hopes of

securing Academia Sinica’s lead in the area of IT

application maturity and staying ahead of other

governmental bodies.


S U C C E S S S T O R Y G O V E R N M E N T

Beijing Computing Center

INDUSTRY Government

SOLUTIONS Cloud, File and Content Services, Modular Platform

Hardware — Hitachi Adaptable Modular Storage 2500 and Hitachi NAS Platform 3080,

powered by BlueArc ®

Software — Hitachi Dynamic Link Manager

Service — Provided by Hitachi TrueNorth Partner Nikoyo

“To meet the continual growth of business and information technology in Beijing, our

Beijing Industrial Cloud service platform must have a robust storage infrastructure that

can provide unsurpassed reliability, performance and scalability. The Hitachi Data Systems

storage solution demonstrates cutting-edge advantages in performance and reliability,

empowering us to overcome our operational challenges in a hassle-free way.”

Wu Yilei

Research and Development

Beijing Computing Center

Hitachi Data Systems Helps Beijing Computing Center Build

Reliable, High-performance File Management System

Established in 1973, Beijing Computing Center was one of the first computer

centers in China and continues to be one of China’s most influential computer

application technology research and promotion agencies. It now serves customers

across a number of business segments including industrial, commercial,

transportation, energy, environmental protection, financial, taxation, social

affairs and more. To address the essential operational requirements that support

these activities, the center opted for a state-of-the-art capacity allocation

technology built on Hitachi NAS Platform and Hitachi Adaptable Modular Storage.

19


20

S U C C E S S S T O R Y

Since its inception, Beijing Computing Center

has completed hundreds of research projects

commissioned by the national and municipal

government, as well as numerous serviceoriented

projects for multifaceted business

customers. As such, it has played a key role in

the popularity, adoption and development of

computing solutions in China.

Today, Beijing Computing Center has successfully

deployed many super-cloud service platforms.

Operated on an enterprise-service model, these

cloud platforms bring together the products,

solutions and services of both upstream and

downstream suppliers to create a collaborative,

cloud-based alliance. Ultimately, the center

seeks to build a complementary partnership

that can mutually benefit every member of its

supply chain, from R&D and production to

commercialization and application deployment.

In this way, it will create a dynamic, independent

and innovative business ecosystem.

Beijing Industrial Cloud Project

In recent years, the Beijing Industrial Cloud

has been the center’s major cloud-computing

project. This massive new platform is

designed to enable small and medium-sized

enterprises, especially Beijing’s technology

innovation companies, to obtain the resources

and services they need at a low cost. It also

helps significantly reduce the overall energy

consumption of IT enterprises in the Beijing

area. This encourages greener economic

development and establishes a cloudbased

service model that can support the

development of next-generation data centers.


S U C C E S S S T O R Y

However, as the business has grown, the

Beijing Industrial Cloud platform has faced more

and more challenges. These have included

rapid data growth, long-term data retention,

managing vast volumes of historical data with a

high accumulative rate, and the need for highperformance

storage for the high-performance

computing. For the continued success of the

platform, it was critical that the center find

new ways to ensure its storage resources

are used efficiently, safely and continuously.

Beijing Industrial Cloud needed to optimize

the allocation of storage resources, improve

the efficiency of the entire storage system and

meet the stringent capacity demands of highperformance

computations.

To address these critical operational

requirements, Hitachi Data Systems proposed

a solution based on Hitachi NAS Platform

(HNAS) 3080, powered by BlueArc®, and

Hitachi Adaptable Modular Storage (AMS)

2500 solutions. Using state-of-the-art capacity

allocation technology, the Hitachi solution meets

the rigorous demands of the Beijing Industrial

Cloud in the key areas of performance, reliability,

capacity and manageability.

During the two-week storage configuration, installation

and evaluation process, Beijing Computing Center

also expressed its great satisfaction at the price-toperformance

advantage of Hitachi storage products.

Highly Available, High-performance

Hitachi Storage Solutions

The first phase of the Beijing Industrial Cloud

platform sought to build a storage system

for science and engineering computing

applications. The goal was to build a storage

platform with a raw capacity of 250TB that

could effectively support both SAN and NAS +

SAN systems simultaneously.

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22

S U C C E S S S T O R Y

Figure 1. First Phase of the Beijing Industrial Cloud Platform: Storage Network Topology

The storage infrastructure of the HNAS and SAN

storage infrastructure was a crucial aspect of

the project, and ensuring that the system could

support a huge amount of data traffic without

compromising reliability and efficiency was

key to success. HNAS 3080 and AMS 2500

storage platforms are specifically designed for

processing large data volumes and supporting

multiple-user-access environments. The

entire storage environment can comfortably

accommodate a storage capacity of up to 4PB,

far surpassing the center’s storage requirements,

both today and in the future.

HDLM = Hitachi Dynamic Link Manager

HDS NAS 3080 = Hitachi NAS Platform

3080, powered by BlueArc ®

HDS AMS2500 Disk Array = Hitachi

Adaptable Modular Storage 2500

As can be seen in Figure 1, the storage network

topology of the Beijing Industrial Cloud platform

mainly consists of the high-performance HNAS

3080 device and an AMS 2500 storage system

with 60 units of high-performance 600GB

15000RPM SAS disks and 120 units of 2TB

7200RPM SATA disks.

The introduction of Hitachi NAS Platform

aimed to improve the center’s efficiency

and performance for file and data sharing

by fundamentally eliminating system sprawl

and traffic bottlenecks. With the virtualization

functions of HNAS, such as virtual servers,


S U C C E S S S T O R Y

virtual volumes and virtual storage pools,

the center’s storage administrators can now

effectively allocate storage capacity for different

applications and users. HNAS also provides an

intelligent file tiering function, enabling policybased

hierarchical storage management to

match data to user or application needs. In

the event of overload or system failure, the

virtual server automatically adjusts to meet the

failover and load-balancing requirements. The

virtual server automatically performs failover

in the event of system failure to provide high

availability, and can also be manually migrated

to achieve load balancing.

� Cutting-edge Architecture, Functionality

and Throughput: The unique architecture,

functionality and throughput of the Hitachi

NAS Platform help optimize the operation of

the Beijing Industrial Cloud platform.

� Architectural Advantages: The Hitachi

hardware file-sharing system, open storage

architecture, multiple network sharing

protocols and single-node operational

support completely eliminate the bottlenecks

found in traditional NAS solutions.

� Functionality Advantages: With the support

of Hitachi technologies, the new platform is

able to achieve storage virtualization, largescale

file management, data protection

and much more. The system’s key features

include an advanced virtualization framework,

intelligent file tiering, snapshots, a modular

design, virtual server support and seamless

integration with Hitachi storage resource

management software, policy-based storage

management, anti-virus and security.

� Throughput Advantages: With multiple

field programmable gate arrays (FPGA), the

internal HNAS structure is fully equipped to

meet the high-throughput requirements of

massive data processing and sharing.

Enhanced Storage Strategies for

Better Business Outcomes

The Beijing Industrial Cloud platform required a

huge capacity for file processing and sharing,

as well as a highly scalable storage capacity.

Hitachi NAS Platform optimizes the platform’s

day-to-day operations with unparalleled

performance, reliability, availability and massive

storage capacity. To complement the maturity

of its proven technology, Hitachi also invests

in continual innovation and technology

refinements, which ensure that the Beijing

Industrial Cloud will always remain at the

forefront of performance. Hitachi Data Systems

likewise sets itself apart from its competitors by

completely resolving the system bottlenecks of

a traditional NAS, and delivering unprecedented

system scalability. By integrating the unique

Hitachi file-processing and sharing function,

the new platform is able to provide storage

virtualization, a large-scale file system and

robust data protection on a scale that simply

would not have been possible before. Thirdparty

evaluation has also confirmed that HNAS

has unrivaled capacity and throughput, and that

its hardware architecture delivers enormous

processing power for the new platform.

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S U C C E S S S T O R Y

Success with Hitachi Data Systems

In partnership with Hitachi Data Systems, Beijing

Computing Center has successfully deployed

its Beijing Industrial Cloud and established

another self-developed cloud computing service

platform called Beijing Cloud. These important

projects are intended to drive innovation and

product development among businesses of all

sizes and greatly enhance the competitiveness

of China’s industries in the global economy.

Throughout its collaboration with Beijing

Computing Center, Hitachi Data Systems

consistently demonstrated its superior storage

technology and professionalism. During the

two-week storage configuration, installation and

evaluation process, Beijing Computing Center

also expressed its great satisfaction at the

price-to-performance advantage of Hitachi

storage products.

About Nikoyo

Nikoyo is committed to new technology

development and innovation. Supported

by its high-caliber IT team, Nikoyo has

always been a market leader in bringing

advanced overseas technologies to

China. The company has been awarded

ISO9001 certification for its software

development and system integration

services, as well as national computer

and information system integration

first-level certification.

Visit www.nikoyo.com for more

information.


S U C C E S S S T O R Y G O V E R N M E N T

Beijing Municipal Bureau of Finance

INDUSTRY Government

SOLUTIONS Enterprise Platform, File and Content Services, Cloud Enablement

Hardware — Hitachi Universal Storage Platform ® V, Hitachi Universal Storage Platform VM,

Hitachi NAS Platform 3080, powered by BlueArc ®

The storage solution from Hitachi Data Systems helped us build a unified cloud storage

platform for both structured and unstructured data. It ensured the database system would

be continuously running, enabled the content cloud data storage and the shared access

of images, videos and documents. It also provided remote disaster recovery based on

the cloud storage. In this way, our production and disaster recovery requirements were

satisfactorily met.”

Beijing Municipal Bureau of Finance

Beijing Municipal Bureau of Finance Supports Varied Data Stores

with Hitachi Unified Cloud Storage Solution

Beijing Municipal Bureau of Finance is a functional department of Beijing

Municipal Government that manages financial revenue and expenditure,

implements financial supervision and participates in regulating the national

economy in Beijing. As the information systems development of Beijing

Municipal Bureau of Finance became increasingly important, it opted to

reconstruct its data center. The bureau required a highly scalable and

sustainable unified cloud storage platform to store both structured and

unstructured data. Hitachi Data Systems offered a unified cloud storage

solution that fit the bureau’s needs.

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26

S U C C E S S S T O R Y

As an important government department,

Beijing Municipal Bureau of Finance

(www.bjcz.gov.cn) is responsible for mediumand

long-term financial analysis and planning

as well as financial revenue and expenditure

management for specific areas. It also prepares

the financial revenue allocation plan, managing

non-tax government revenue, and supervises

and inspects the execution of financial and tax

regulations and policies.

Project Background

The major business system in the original

production center of Beijing Municipal

Bureau of Finance included several IBM ®

pSeries ® servers and IBM DS8100 storage.

The unstructured data, such as the office,

training and video data, was stored in

NetApp storage. No remote backup was

implemented for this core data. Beijing

Municipal Bureau of Finance required a

unified cloud storage platform for both

structured and unstructured data, as well

as a unified disaster recovery platform for

backup. The new storage platform needed

to be built into a high-performance, highly

scalable and advanced architecture, which

could be managed in a unified way to adapt

to structured and unstructured data storage

and business growth.

“Employing “Em “E “ Emmplo

mp ploy oyin ying ing ng g Hitachi H

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Un Uni nive nivversa

vers rsa sal al l Storage SSt

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V and an a and nd d the tth

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fut utu ture ure ree

capacity cap ca caapa

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xpan pans ansi nsio sion on n and an a and nd d smoothly ssm

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ooth oot othl thly hly y implemented i im mple mpplem

pleeme

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Beijing Beij Be Beijin

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Why Choose HDS?

Through communication with Hitachi Data

Systems (HDS), the bureau learned of a

world-leading storage solution offered by

HDS. Therefore, in the data center storage

and disaster recovery reconstruction project

in 2011, Beijing Municipal Bureau of Finance

selected the unified solution from HDS. By

combining Hitachi storage virtualization with

its content management platform, the solution

was able to meet all requirements of the

users, and provided a sustainable storage and

disaster recovery platform.

Easy-to-manage,

Easy-to-upgrade Solution

To meet the bureau’s business and unified

management requirements, Hitachi Data

Systems proposed a centralized, easy-tomanage

and easy-to-upgrade cloud storage

system. The HDS solution utilized 1 Hitachi

Universal Storage Platform ® (USP) V. USP V

would provide high-performance storage to

build the virtualized storage pool. Hitachi NAS

Platform (HNAS) 3080, powered by BlueArc ® ,

was implemented as unstructured content

cloud data gateway, thus creating a unified

storage platform. Critical data, such as office

documents, images and email attachments of


S U C C E S S S T O R Y

Beijing Municipal Bureau of Finance needed

large-capacity high-speed storage. This

solution employed the high-performance,

highly scalable HNAS 3080 to process this

data and deployed unstructured data to the

underlying USP V system.

Beijing Municipal Bureau of Finance undertakes

very important tasks, so business continuity

must be guaranteed. The solution built a unified

disaster recovery platform and system for

Beijing Municipal Bureau of Finance based on

USP V for the production storage and USP VM

for the disaster recovery storage, ensuring longterm

business continuity.

Hitachi Delivers on

Project Objectives

Beijing Municipal Bureau of Finance planned to

build a unified storage platform for all business.

The HDS solution answered specific Beijing

Municipal Bureau of Finance objectives for:

� Virtualization. HDS helped the bureau build

a unified storage platform for the many

existing business systems in Beijing Municipal

Bureau of Finance. The HDS solution utilized

HNAS 3080 and a high-performance USP

V to build a virtualized storage pool to meet

the business and unified management

requirements. As a result, a unified storage

platform was created.

� Scalability. Employing USP V and the

virtualized storage pool created on it, provides

for future capacity expansion and smoothly

implemented upgrades.

� Unstructured data storage. HNAS 3080

and USP V support storage of unstructured

data, such as office documents, images and

videos, and provide unified management on

the unified content cloud storage platform.

� Disaster recovery. For the virtualized

storage pools in remote production center

and disaster recovery center in different

locations of Beijing, the HDS solution

provides disaster recovery replication. The

replication is implemented smoothly from

USP V production storage platform to USP

VM disaster recovery storage platform, and

maintains long-term business continuity.

The solution also provides unified disaster

recovery protection for unstructured and other

structured data deployed by HNAS.

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28

S U C C E S S S T O R Y

Bureau Tallies Benefits, Plans

Future HDS Solution Expansion

The virtualized storage pool, which combined

HNAS with USP V, met the requirements of

storing about 40TB data of the unified platform

system and future petabyte-level expansion. The

solution enabled unified storage of structured

and unstructured data, while guaranteeing the

deployment of a large volume of data such as

office documents, images, videos, etc.

The unified disaster recovery system from the

production center to the disaster recovery

center was implemented smoothly. This higher

level of data protection guaranteed business

continuity, with a recovery time objective of less

than 5 minutes.

In the future, Beijing Municipal Bureau of

Finance will consider a large-scale Hitachi

remote data protection solution, extended to

3 centers.


S U C C E S S S T O R Y

Healthcare

Information is a lifeline for the healthcare industry. From registration and examination forms to medical

records, prescriptions, claims and bills, towering stacks of documents are constantly created. It

becomes a big challenge to store and access the data properly while meeting compliance, clinical and

patient privacy requirements.

Today’s healthcare system heavily depends on electronic medical records (EMR) to provide the right

diagnosis and offer patient care efficiently. In addition, the digitalized medical records and scanned

images are generating huge volume of “big data” that threatens storage management of all health and

life sciences organizations.

Drawing on its exhaustive knowledge and dynamic technological development in health and life

science disciplines, Hitachi Data Systems’ data management strategy offers a complete storage

blueprint. It unclogs storage systems while fundamentally enhancing their agility and efficiency to profit

from today’s data challenges.

From the cases overleaf, you can learn how Perth Radiological Clinic improved data protection while

St. Teresa’s Hospital relied on managed services in driving innovation and business growth.


S U C C E S S S T O R Y H E A L T H C A R E

Perth Radiological Clinic

INDUSTRY Healthcare

SOLUTIONS Modular Storage, Green Solutions, Storage Management

Hardware — Hitachi Adaptable Modular Storage 2500

“It was vital for us to retain the quality and quantity of the images on file to help doctors

easily access and analyze patient records to make better diagnosis and management

decisions. Hitachi Data Systems proved that it delivered the best value solution, as well

as the technical expertise and support to solve our business challenges.”

Joel Adams

IT Manager

Perth Radiological Clinic

Perth Radiological Clinic Expands and Protects Critical Data

Storage Facilities with Hitachi Modular Storage

Perth Radiological Clinic opened in 1948 and is the oldest established

private medical imaging practice in Perth. It is a leading provider of private

medical imaging services in Western Australia and has an enviable record

of achievements. With almost 60 radiologists, including some of the most

talented specialist radiologists in the country, its IT department prides itself on

maintaining the clinic’s reputation as a recognized national leader in diagnostic

medical imaging. Exponential data growth meant that the clinic was in need

of a more robust storage infrastructure to handle growing demand. Hitachi

Adaptable Modular Storage (AMS) 2500 answered the challenge.

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S U C C E S S S T O R Y

About Perth Radiological Clinic

Perth Radiological Clinic (PRC) provides medical

imaging for over 4,000 medical professionals

in 19 clinics (including 9 hospitals) throughout

Western Australia. It provides services to the

local healthcare community, including X-ray,

ultrasound, computed tomography (CT), MRI

and mammography.

The clinic was experiencing exponential data

growth and needed a more robust storage

infrastructure to handle growing demand.

CT scans alone uniformly include hundreds of

images, which can be a total of 2GB to 4GB in

size; with thousands of scans being captured

daily, PRC can require hundreds of gigabytes of

storage space per day.

Capturing more and better data is critical to

enhancing the quality of care afforded to citizens

and improving diagnoses. PRC needed a more

centralized system to store its patient data as well

as a room for 7 years’ worth of patient records.

“While there are no regulations on how long

we must keep image data, we developed an

internal policy to keep at least 7 years’ worth

of patient image data on file, with that policy

reviewed annually. A typical CT or MRI scan

can result in hundreds or even thousands of

images. With growing numbers of patients

requiring imaging each day, the amount of data

being stored was placing incredible pressure on

our storage systems,” said IT Manager at Perth

Radiological Clinic, Joel Adams.

PRC Modernizes Its Approach

to Storage

PRC systems were lacking in size, manageability

and, crucially, scalability. With access required

on an increasingly broad scale, the clinic

needed a solution that would enable consultants

and general practitioners (GPs) to view and

manipulate CT and MRI scans, as well as other

patient data from different locations. Meanwhile,

the data needed to be stored in numerous

external, redundant locations to ensure fidelity

and security.

After an evaluation period, PRC selected Hitachi

Adaptable Modular Storage 2500, a reliable,

flexible and scalable storage system for their

core picture archiving and communication

system (PACS) long-term image storage. In

addition, AMS 2500 serves Microsoft Exchange

Server, VMware, databases and other business

applications. The solution works in a tiered

scenario or standalone and offers the ability to

consolidate business data, improve business

continuity, replicate information to backup

locations and archive.

“Demand and supply in health doesn’t work the same as

the overall economy – the health of people doesn’t

necessarily correlate to financial markets – so having a

solution [AMS 2500] that supports our growth through

phases of changing demand without adding cost is a must.”

Joel Adams

IT Manager

Perth Radiological Clinic


S U C C E S S S T O R Y

Outside network infrastructure enhancements,

namely the proliferation of fibre communications

networks, gave way to the possibility of

disparately located servers. This unlocked the

potential for storage to take place in a central

location, with redundant mirror copies in

multiple separate locations. This centralization

also meant that data could be compressed in

a lossless manner, using advanced medical

imaging compression algorithms supported

by the picture archiving and communication

system (PACS), and resulting in considerable

savings on the total space required. With more

efficient compression technology and up to

a 50% reduction in file sizes, the clinic was

able to facilitate better care and reduce its

environmental impact.

“One of the major benefits of using a

computerized solution for medical imaging is

that it obviates the need for printing X-rays

and other images. As well as losing fidelity,

images on film media can be lower quality,

lose quality over time as the film decomposes,

and are more difficult for collating and applying

measurements,” continued Adams. “Such media

is manufactured using poisonous chemicals,

which are released when the film is incinerated

after use. We were able to stop using 1 of our

film printing and processing machines, reducing

the need for printed film and resulting in a 1/3

reduction in power usage.”

Meanwhile, storing a greater amount of patient

history enables healthcare professionals to

provide better care to people with long-term

conditions. Oncology patients see considerable

benefits from having their medical imaging

history stored digitally and available immediately,

as complex conditions can be analyzed and

compared with previous findings more easily

and critically over a longer period. Such

detailed analysis and the resulting case studies

also facilitate teaching of student doctors.

Whilst in the past records were printed film and

harder to use as learning tools, new doctors

and trainee radiologists can make use of digital

teaching libraries and can be schooled with

high quality materials that can be delivered in

new learning scenarios.

“It was vital for us to retain the quality and

quantity of the images on file to help doctors

easily access and analyze patient records

to make better diagnosis and management

decisions. Hitachi Data Systems proved that it

delivered the best value solution, as well as the

technical expertise and support to solve our

business challenges,” Adams said.

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S U C C E S S S T O R Y

Results: Improved Patient Care

Demand in the healthcare field for dynamic

and real-time access to high volumes of data

has increased considerably in recent years.

Healthcare professionals, like consumers around

the world, are now able to consume their patient

database – including pictures, statistics and

other data – through applications on mobile

devices such as iPhones and iPads. With the

new modernized storage solution, Adams is able

to cater for these services, enabling doctors to

collaborate on the move and improve the way

they deliver care.

At the same time, the solution has increased

uptime and service availability. With 2 hospitals,

including Joondalup medical campus (the

second biggest Accident & Emergency (A&E) in

Western Australia by patient numbers), relying

on the solution 24 hours a day, 7 days a week,

quality of service is fundamental.

PRC Looks Forward

While PRC is incrementally increasing its

storage capacity on a regular basis, the

deployment does not leave the clinic requiring

continued expensive hardware investments. The

solution is so scalable that, outside of ongoing

re-evaluations, the clinic need not change its

storage infrastructure for many years, but rather

add to it on demand.

This is of considerable benefit to Adams, for

whom predictability and forecasting are of

paramount importance. “Demand and supply

in health doesn’t work the same as the overall

economy – the health of people doesn’t

necessarily correlate to financial markets –

so having a solution that supports our growth

through phases of changing demand without

adding cost is a must.”


S U C C E S S S T O R Y H E A L T H C A R E

St. Teresa’s Hospital

INDUSTRY Healthcare

SOLUTIONS Managed Services

Hitachi Data Systems provides a holistic package of managed services, spanning

from consultation to management and operations, enabling us to focus our

resources on our core business so we can realize greater value from our IT, and

support future innovation and growth.”

Pascal Tse

Chief Information Technology Officer

St. Teresa’s Hospital

St. Teresa’s Hospital Focuses on Business, Offloads Routine

Infrastructure Administration to Hitachi Data Systems

In today’s data-driven business world, success for any organization depends

on its ability to optimize the alignment of IT with business goals. St. Teresa’s

Hospital in Hong Kong is an excellent example of this. This highly reputable

hospital cleverly chose to focus its IT resources on its core business rather

than continuing to handle the time-consuming daily routine of infrastructure

management, administration and support. Since offloading these routine

IT tasks to Hitachi Data Systems, the hospital has enjoyed hassle-free

management of its increasingly complex IT environment. Hitachi Data Systems

provides sustainable technical expertise and best practices, which have resulted

in tremendous benefits for both IT and business operations at the hospital.

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S U C C E S S S T O R Y

Faced with the increasing challenges of

providing high-quality, lifelong community

healthcare while also meeting stringent new

laws and regulations, it has become essential

for today’s healthcare service providers to create

a dynamic healthcare system that helps them

achieve new levels of efficiency. Having always

been committed to serving its customers with

the highest standard of healthcare services,

the 70-year-old St. Teresa’s understands the

importance of continually improving its IT

services to maintain its leadership position.

St. Teresa’s also understands that finding a

trustworthy IT partner is crucial to the long-term

success of its IT services to customers, staff

and other medical practitioners. That’s why it

chose Hitachi Data Systems to build its hospitalwide

data storage and exchange framework in

2010. It implemented Hitachi storage devices

and software to manage and protect invaluable

medical records stored in its electronic medical

hospital information system (HIS) and its picture

archiving and communication system (PACS).

Two Mission-critical Initiatives

By implementing this major new system

architecture, St. Teresa’s had taken a big step

toward becoming a cutting-edge healthcare

system. Yet the hospital did not stop there. It

planned to leverage its robust new data storage

and exchange platform to further enhance the

quality of its services. Two IT initiatives were on

the table.

Firstly, the hospital decided to introduce a

bedside terminal system with the target of

ultimately providing it to all 800 in-patient beds.

This would allow physicians and nurses to treat

patients with accurate and up-to-date medical

records at their fingertips. Secondly, it would

implement an innovative new mobile platform

that would allow medical participants to access

patients’ records and communicate with the

hospital at anytime and from anywhere.

Managed Services from Hitachi

Data Systems: A Comprehensive,

Visionary Blueprint for Future

Growth

During the planning process, St. Teresa’s invited

Hitachi Data Systems and other vendors to

make proposals on the best way of establishing

these 2 IT services. As the hospital’s long-term IT

partner, Hitachi suggested an all-encompassing

solution: Managed Services from Hitachi Data

Systems. These services would not only solve the

hospital’s immediate operational challenges, but

also provide ongoing solutions and support to

constantly ensure the quality of its services.

“Success often depends on the ability to manage an increasingly

complex IT environment with optimum information availability

and reliability, as well as enable room for an IT department to

keep driving innovation and growth. With Managed Services from

Hitachi Data Systems, we believe we can now do exactly that.”

Pascal Tse

Chief Information Technology Officer

St. Teresa's Hospital


S U C C E S S S T O R Y

“We saw this as much more than a one-off

project,” said Chief Information Technology

Officer of St. Teresa’s Hospital, Pascal Tse.

“IT services have to be improved and upgraded

on a constant basis because new technology

and customer demands are constantly

evolving and increasing. Hitachi’s proposal

gave us a comprehensive, forward-looking

blueprint to achieve our IT goals both for

today and tomorrow.”

Customized Managed Services for

Today and Tomorrow

Managed Services from Hitachi Data Systems

provide St. Teresa’s with an end-to-end

solution, from consultation, planning, design

and implementation through to transition and

ongoing management and support.

Before project implementation, the Managed

Services team conducted a series of in-depth

studies and evaluations to help St. Teresa’s

identify the right software and equipment for

its bedside terminal system and mobile service

delivery. They also helped the hospital design

the right infrastructure based on its environment

and source the right technical expertise to

ensure the project could be completed to the

desired quality, timeframe and deliverables.

With proven Hitachi Data Systems expertise

and methodologies enabling rapid and accurate

implementation, the operation of the both

systems was launched in just 4 months.

As both services are mission-critical to the

hospital’s operation, St. Teresa’s Hospital also

appointed Managed Services from Hitachi

Data Systems to provide ongoing support and

remote monitoring services to ensure nonstop

availability and reliability.

Low-risk Investment Protection

“By providing a tailor-made solution that was

designed and architected based on our specific

requirements, Managed Services from Hitachi

Data Systems have enabled us to apply new

technology with minimal risk and investment,”

added Tse. “By offloading the implementation

and support tasks to Hitachi, we didn’t have to

find the extra resources and skill sets needed

for system deployment and maintenance, which

instantly relieved us of head count pressure and

budget constraints while also supporting our

operations with ‘always-on’ specialists.”

“Always-on” Specialists and

Best Practices

Remote and onsite Hitachi consultants deliver the

expert assistance, knowledge and support that

customers need, exactly when customers need

them and for as long as they need them. This

around-the-clock service enables St. Teresa’s to

enjoy “always-on” specialists without worrying

about head counts and related overheads. By

applying Information Technology Infrastructure

Library (ITIL) principles and Hitachi Data Systems

best practices, Managed Services has also

helped St. Teresa’s to successfully optimize its

performance, reliability, serviceability and availability

to meet rigorous service level requirements.

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S U C C E S S S T O R Y

Optimized Service Availability

and Performance

By providing ongoing, cost-effective support,

Managed Services from Hitachi Data Systems

ensure continuous availability, information

optimization and efficient management for

St. Teresa’s new services. Hitachi remote

operation experts provide proactive monitoring

and support to identify and prevent potential

performance problems. They also constantly

and unobtrusively check the state of St.

Teresa’s storage capacity, server performance,

service levels and incident thresholds. They

provide important insights to uncover potential

issues and make recommendations to resolve

issues before they begin to impact day-to-day

operations.

These service reports are crucial for our daily

operations and future plans,” said Tse. “They

provide insightful records and trends for us to

measure infrastructure performance with

ever-rising SLAs [service level agreements], as

well as forecast system capacity and plan for

disaster recovery.”

Accelerated Time to Market

and Innovation

With such talented resources and a reliable,

high-performance infrastructure at its disposal,

St. Teresa’s is now able to swiftly and flexibly

respond to market changes and challenges.

It has even been able to retain its internal IT

resources to focus on core business issues, such

as undertaking research and development to

improve and create new services. The services

also help the hospital to boost healthcare quality

and reliability, and investigate opportunities to

support the hospital’s future growth.

“Information technology has become the

backbone of today’s hospital operation,”

concluded Tse. “Success often depends on

the ability to manage an increasingly complex

IT environment with optimum information

availability and reliability, as well as enable room

for an IT department to keep driving innovation

and growth. With Managed Services from

Hitachi Data Systems, we believe we can now

do exactly that.”


S U C C E S S S T O R Y H E A L T H C A R E

Wuxi No. 2 People’s Hospital

INDUSTRY Healthcare

SOLUTIONS File and Content

Hardware — Hitachi Adaptable Modular Storage 2500, Hitachi NAS Platform 3080,

powered by BlueArc ®

Software — Hitachi NAS Platform system software, powered by BlueArc, Hitachi Data Migrator,

Cross Volume Link

Hitachi NAS Platform solution can manage PACS data growth effectively and

securely, improve the access performance by 5 times, and enable automated

archiving, which reduces the administrative workload significantly.”

Wu Junjian

Director, Information Center

Wuxi No. 2 People’s Hospital

Hitachi Data Systems Builds Futureproof, Sustainable Healthcare

Information Platform for Wuxi No. 2 People’s Hospital

Founded in 1908, Wuxi No. 2 People’s Hospital has developed into a

comprehensive 3A hospital. Its functions include providing medication,

teaching, scientific research, prevention and healthcare, and it is one of the

first modern hospitals in China’s Jiangsu Province. To support its growth,

and especially its electronic medical records, the hospital chose a solution

based on Hitachi NAS Platform and Hitachi Adaptable Modular Storage.

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Project Background

With quick development of medical

technologies, clinical medication is

increasingly reliant on medical equipment,

and rapid growth of the data poses severe

challenges to hospital IT systems. At Wuxi

No. 2 People’s Hospital, this was also the

case as they experienced rapid data growth

following the introduction of new large-scale

equipment in the radiology department.

The hospital’s previous picture archiving and

communications system (PACS) architecture,

based on EMC CX300, became insufficient

in terms of storage performance and storage

space. It could only process old or outdated

data, and it failed to provide effective

management and automated archiving. In order

to address this urgent need to support PACS,

it was imperative for the hospital to reconstruct

PACS storage architecture.

PACS challenges that the hospital needed to

address included:

� IT devices were outdated, and the stability

decreased dramatically. The introduction

of large-scale equipment in the radiology

department made the performance and

capacity of previous storage devices

insufficient to meet the requirement of new

applications; the hospital required new

storage devices.

� Parallel processing power of old storage

devices was low. The congestion became

common while concurrently uploading or

downloading of PACS files.

The existing PACS architecture took too

long to restart. The data needed to be

layered according to the frequency of

usage, but it was not possible with current

architecture.

Project Objectives

Wuxi No. 2 People’s Hospital set out to build a

brand new PACS architecture to solve a series

of problems in current architecture. The solution

would need to enable automated archiving

through policy customization and meet the

image data storage requirement in the coming

3 years. It would also need to migrate smoothly

in future applications, realize true centralized

data management and implement automated

data retrieval and mining.


Hitachi Data Systems Solution

Addresses Project Tasks

Hitachi NAS Platform (HNAS) 3080, powered by

BlueArc ® , not only manages PACS data growth

effectively, but it also provides automated

archiving at the underlying layer, improving IT

service levels and reducing administrative cost

significantly. However, Hitachi Data Systems

brought additional components to the solution

to cover all project requirements. HDS provided

a specific solution that adopts a clear storage

structure: business processing area, data

processing area and data storage area.

� Business processing area. This area is for

processing PACS business, including operations

such as medical equipment data collection and

the business request initiated from the client.

This area deploys PACS management database

and file management server according to

existing PACS software architecture.

Data processing area. The core of the

HDS proposal, this area is for managing

the data in the business processing

area, including the data storage, reading,

automated archiving and archiving policy

customization. In the future, the solution

will implement Hitachi Content Platform

to provide multi-copy storage policy,

long-term retention, optimized processing

(such as encryption, compression and

deduplication), regulatory compliance (with

“write once, read many” capabilities) as well

as optimization (such as adding a fingerprint

to the data and assigning attributes to the

data for the purpose of query and usage)

for archived data.

Data storage area. This area is for providing

data storage and high-performance I/O read

and write for the data processing area to

ensure the data reliability.

Specifics

The HDS solution (see Figure 1) employs a

Hitachi Adaptable Modular Storage 2500

system, which is equipped with 45 x 600GB

high-performance SAS disks and 15 x 2TB

SATA disks. SAS disk space is mapped

to HNAS 3080 for high-performance data

access, while HNAS is configured with the

standard NAS protocol to be accessed by

PACS server. The size of a single file system is

up to 256TB. SATA disk is mapped to HNAS

3080 as archiving space.

Hitachi NAS Platform 3080 not only manages PACS data

growth effectively, but it also provides automated archiving

at the underlying layer, improving IT service levels and

reducing administrative cost significantly.

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40

According to the file creation time policy

(user-definable, and supporting multiple

policies), HNAS migrates files to the SATA

space automatically. At the same time,

HNAS leaves a stub file in SAS space, so

the application can recall it from SATA space

to access it. This allows archived data to be

accessed transparently and stored at a lower

cost with improved performance as metadata

is kept in the faster SAS space.

HDS Storage Solution:

A Problem Solver

HDS enables data archiving with built-in HNAS

functions, and provides flexible options (such as

time, file size, file type, etc.).

The HDS solution with HNAS 3080 solves many

PACS problems, such as:

Figure 1. PACS Solution Topology in Wuxi No. 2 People’s Hospital

� Disk drive number problem. The

traditional approach that uses Microsoft

Windows attached storage causes the

problem of multiple disk numbers (single

disk is limited to 2TB for 32-bit system).

HNAS supports a single system of up to

256TB (multiple file systems may be placed

in one virtual directory by using cluster

namespace (CNS).

� Scanning takes too long when the

server starts the file system. With the

traditional approach that uses Windows

attached storage, the server needs to check

the file system before restart, which leads to

an unacceptably long restart time. HNAS is

a log-based or journal file system that allows

fast startup, and the logs in NVRAM are

battery protected.


� File access inefficiency problem. For both

traditional file system and traditional NAS,

the efficiency, bandwidth and IOPS of file

processing are relatively low. HNAS utilizes

dedicated NAS processing unit and parallel

processing architecture, which improves the file

processing efficiency. This is primarily used in a

high-performance computing environment.

� Archiving problem. Automated archiving

cannot be realized on previous devices, while

HNAS demonstrates the following evident

advantages:

� � It embeds the archiving function in the

microcode and has been optimized; and

HNAS can be configured with redundant

nodes.

� � It is easy to manage and implement by

activating it at the installation for the first time.

� � The archiving efficiency is very high as a

result of file tiering being completed within

the HNAS gateway, without using an

external appliance or solutions.

� � It is transparent to the application

and server.

� � It presents high stability and reliability.

� � The application and server resources

are released.

� � In a long-term perspective, HNAS not only

supports archiving within NAS architecture,

but also supports data archiving to Hitachi

Content Platform (which the hospital plans

to implement in the future) for storage.

In addition, HNAS supports many other

functions and features, such as permanent

preservation and compliance.

Profound Effect in the Industry

As the largest local 3A hospital in the

neighboring area, Wuxi No. 2 People’s Hospital

and its experts have strong influence on the

industry. The HDS solution to this project’s

challenges is of great significance, as its

success will be shared throughout China’s

healthcare industry.

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A Look Ahead

The next step is to help Wuxi No. 2 People’s

Hospital create a unified healthcare information

platform by introducing high-end Hitachi

enterprise storage, Hitachi Virtual Storage

Platform (VSP), smoothly into the existing

architecture. Access management, enabled

with VSP virtualization technology, will allow

creation of a virtual storage pool where the data

is deployed, migrated, copied and distributed

flexibly. The data will be moved freely across

different types of disks in virtual storage pool

according to the read and write frequency.

In later phase of this project, Wuxi No. 2 People’s

Hospital will expand the storage and content

storage in the future by building a unified storage

platform with VSP virtualization technology, and

building a unified healthcare information platform

with Hitachi Content Platform, which will enable

the consolidation of the healthcare information,

and reuse the information to extract the value of

the information.

Upon the completion of this project, HDS

helped Wuxi No. 2 People’s Hospital build

flexible storage architecture and file service

platform to provide more stable and efficient

support for future business. In subsequent

operation and maintenance, HDS will assist

Wuxi No. 2 People’s Hospital in terms of the

storage resource management (including

equipment, performance and capacity

management), data archiving and retrieval,

as well as disaster recovery system to enable

sustainable development of the storage system.


S U C C E S S S T O R Y

Information Technology

Businesses are increasingly relying on IT to drive up their profits, drive down costs, empower

innovation, optimize operational models as well as hone their competitiveness. For IT companies,

the critical challenge lies in data management where they are constantly looking to minimize or even

eliminate downtime, while improving data security and reliability.

Hitachi Data Systems storage economics strategy allows IT companies to meet their storage

requirements. It offers practical and completely scalable solutions to maximize storage, improve

security and increase access. The integrated set of cloud services further reduces costs, improves

efficiencies and allows IT companies to grow and shrink capacity based on their business demand.

Get the real cases and insights on how Hitachi Data Systems advantages by reading the cases within.

Understand how ACW Services and Teliti Datacentres delivered one-stop cloud services, Infosys

optimized storage for secure growth, and ITonCloud improved cloud availability with our solutions.


S U C C E S S S T O R Y I N F O R M A T I O N T E C H N O L O G Y

6YS

INDUSTRY Services: Information Technology and Communications

SOLUTIONS Storage Management

Software — Hitachi IT Operations Analyzer

“We pride ourselves on offering a premium service, so we have to hold ourselves to

that standard. Hitachi IT Operations Analyzer has been an invaluable addition to our

environment and is helping us deliver on our promise to deliver high-quality cloud services.”

Martin von Stein

Chief Technology Officer

6YS

6YS Chooses Award-winning Data Center Monitoring Solution

from Hitachi Data Systems to Grow Cloud Customer Base

Established in 2003, 6YS provides Australian businesses with a full suite

of hosted computing solutions. With an IT infrastructure that has been

progressively built in line with its rapidly growing customer base, 6YS needed

a comprehensive network analysis tool that would monitor its systems and

provide advanced data intelligence to help identify and troubleshoot potential

issues before any impact reached customers. Hitachi Data Systems answered

the challenge with Hitachi IT Operations Analyzer.

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S U C C E S S S T O R Y

Background

Based in Brisbane, Queensland, 6YS

(http://www.6ys.com.au) is one of Australia’s

pioneer cloud service providers, helping

businesses move into the cloud since 2003. The

company specializes in providing software as a

service (SaaS), infrastructure as a service (IaaS),

application development and hosted services

to more than 200 customers across Australia.

These customers range from single users to

organizations with more than 300 staff.

6YS’ APPSPOINT cloud service manages the

day-to-day running of customers’ applications

and infrastructure, reducing their IT spend to a

per user, per month cost. Hosting the entire IT

environment in 6YS’ Australian data centers also

enables its customers to mobilize their workforce

by providing access to their applications and

data simply by using an online portal.

The applications hosted by 6YS range from

any Microsoft Windows application to the more

niche desktop applications such as legal and

accounting platforms. 6YS also hosts the full

Microsoft suite of web applications, such as

Exchange, SharePoint and CRM. More recently,

6YS launched IRONPOINT, a flexible IaaS

cloud computing platform that enables the rapid

deployment of individual virtual machines or

complex virtual data center environments.

A Diverse Hosted IT Environment

6YS’ IT infrastructure comprises hardware

from IBM, NetApp and Brocade, with software

provided by Microsoft, Citrix and VMware. 6YS

had different monitoring tools for different parts

of its IT systems and needed to consolidate

these into 1 solution. It also had limited visibility

into storage area network performance.

“Due to the number of vendors involved, we had

a requirement for a unified monitoring tool at

both a hardware and software level,” said Chief

Technology Officer at 6YS, Martin von Stein. “In

terms of monitoring storage, the stock tools that

came with our storage hardware told us very little.

“We needed to be able to identify potential

problems that would occur with enough notice

so that they could be avoided. Our previous

monitoring tool was highly reactive, whereas we

needed to be able to look proactively at how our

storage utilization was growing.”

Another area where 6YS was looking for help

was its troubleshooting. Its IT infrastructure has

grown progressively since inception in 2003 and

got to the point where it sometimes took deep,

time-consuming analysis to identify the source

of issues.

“Whenever we experienced complex problems,

we needed to involve various subject matter

experts from across the engineering team to

try and troubleshoot,” said von Stein. “This

was time-consuming and we wanted to be in

a position where anyone in the technical team

could get a good glimpse of where a problem

might be occurring.”


S U C C E S S S T O R Y

Research Points to Hitachi Tool

6YS conducted a broad assessment of the

monitoring tools available on the market,

including the incumbent vendors, before

deciding on Hitachi IT Operations Analyzer.

Hitachi IT Operations Analyzer is a

heterogeneous availability and performance

management solution providing complete

visibility of the status and interdependencies of

servers, network devices and storage across

the entire data center. This gives IT professionals

end-to-end monitoring of multivendor,

multiplatform physical and virtual server stacks,

applications, network and storage devices. And

all are manageable from a single screen. This

helps administrators to better identify availability,

performance and service degradations before

they impact end users.

“We were almost sold on Analyzer from the

offset. The functionality was exactly what we

were after and gave us so much more than what

we thought was possible,” explained von Stein.

“It was also a piece of cake to deploy. It installed

in about 15 minutes, and it was then simply a

matter of scanning the domain and loading up

all the devices.”

“IT Operations Analyzer drills right down into performance

problems, such as poorly performing switches or servers. This

allows our technical support staff to look into the root cause of

problems much more rapidly than if

they would have to do the troubleshooting themselves.”

Martin von Stein

Chief Technology Officer

6YS

“It did require a bit of tuning to ensure

that the results we were receiving were

accurate, but we put this down to the fact

that Analyzer is primarily geared towards a

typical enterprise environment with 10% to

15% hardware utilization, whereas we run our

cloud environment to 75% to 85% hardware

utilization. Now that we’ve refined the tool to our

requirements, it works very well.”

The Result:

Comprehensive Monitoring

Hitachi IT Operations Analyzer offered a number

of differentiators to the other monitoring

solutions being offered on the market.

The most unique feature noted by 6YS has

been the patent-pending, fully automated root

cause analysis feature. In the rare event of an

outage it provides details as to where it thinks

this outage is originating. “Analyzer drills right

down into performance problems, such as

poorly performing switches or servers,” said von

Stein. “This allows our technical support staff

to look into the root cause of problems much

more rapidly than if they would have to do the

troubleshooting themselves.”

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S U C C E S S S T O R Y

Von Stein adds: “We’re catching issues much

sooner than we used to. We now have the ability

to get a head start on potential problems well

before they begin to affect clients.”

The degree of visibility provided by IT Operations

Analyzer enables 6YS to understand each

device on the network in the context of the other

devices to which it connects. “Other solutions

focus primarily on individual devices and have a

siloed approach to monitoring; this has always

been a big pain point for us,” said von Stein.

“Previously, correlating information between

devices out of other monitoring systems was

virtually impossible. Analyzer has a wonderful

feature where we can arbitrarily connect

devices together and then provide summary

monitoring on that group of assets. This means

we can easily assess the availability and relative

performance of entire business services, not just

individual devices.”

Another feature that made IT Operations Analyzer

stand out was the patent-pending topology

view that shows each of the servers, network

and storage devices that make up each system

group, and their interdependencies. “Showing us

how all our devices are connected and related to

each other makes it very easy to understand how

these devices work together and how problems

occurring in one segment of the network can

affect others,” explained von Stein.

A Look Forward

6YS operates a rapidly growing cloud

environment. The flexibility of Hitachi IT

Operations Analyzer licensing is ideally suited

to the dynamic nature of 6YS’ business.

According to von Stein, deployment of IT

Operations Analyzer has meant that 6YS is able

to offer its customers a more comprehensive

level of service.

“At a strategic level, deployment of the Analyzer

was very important to our business. We pride

ourselves on offering a premium service, so we

have to hold ourselves to that standard. Hitachi

IT Operations Analyzer has been an invaluable

addition to our environment and is helping us

deliver on our promise to deliver high-quality

cloud services.”


S U C C E S S S T O R Y I N F O R M A T I O N T E C H N O L O G Y

ACW Services, Hong Kong

INDUSTRY Information Technology

SOLUTIONS Cloud, Enterprise Platform, Modular Platform

Hardware — Hitachi Virtual Storage Platform, Hitachi Adaptable Modular Storage, Hitachi

Content Platform, Hitachi Compute Blade

Hitachi Data Systems enables us to deliver cloud services by developing a reliable

cloud infrastructure that allows enterprises to adopt cloud storage solutions and

services at their own pace. With our robust offerings and tailor-made services,

we are now the prime choice for business operations, which like to leverage the

benefits of cloud environments.”

Andy Lau

Managing Director

ACW Services

Hitachi Data Systems Helps ACW Services Deliver All-in-one,

Affordable Cloud IT Services to Maximize Business Potential

ACW Services (Hong Kong) Limited, a subsidiary of ACW Group and

professional IT services provider in the Asia-Pacific region, was facing

increasing demands for cloud solutions. The company chose to ally with

Hitachi Data Systems for its strong storage expertise and to deliver cloudbased

services. Together, the companies join professional people and

processes with these services to enable organizations to create flexible cloud

environments that will meet their ever-changing business needs.

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S U C C E S S S T O R Y

Nowadays, businesses are strongly driven

by customer demands, market trends and

economic situations that reduce the time to

react. IT needs to cope with exponential growth

in data size, with budget constraints and with

time limitations for project implementation. As

a result, companies move to cloud computing

for its improved flexibility and higher return on

IT investment. ACW Services addresses this

business opportunity and the need for cloud

services in the market by offering a reliable

and cost-effective architecture. Although this

offering creates a new business stream for

ACW Services, it requires the right expertise,

strong data infrastructure and industry-standard

processes for its success.

New, International-grade Service

Partnership Meets Customer Needs

ACW Services applies Hitachi Data Systems

expertise in the IT and storage industries

to provide this professional cloud service.

With infrastructure powered by Hitachi Data

Systems, ACW Services successfully offers

Cloud Service360 to address customer

demand for critical business applications and

data management, with all-around support.

Cloud Service360 is essentially an integrated

cloud-based infrastructure as a service (IaaS)

and software as a service (SaaS) that features

high scalability, flexibility and customizability.

It allows businesses to grow or adjust their

operation capacity to meet their dynamic

demands and effectively turns their customers

into heavyweight contenders with an affordable

subscription model and powerful IT capabilities.


S U C C E S S S T O R Y

Infrastructure as a Service (IaaS)

The cloud environment is built by using

industry-leading technology in a highly scalable,

redundant and secure fashion. The infrastructure

includes Hitachi Virtual Storage Platform (VSP),

Hitachi Adaptable Modular Storage (AMS),

Hitachi Content Platform (HCP), Hitachi Compute

Blade and more. With Hitachi storage platforms,

it creates a highly secure data center that

features a multitenant architecture secured by

a 2-tier firewall infrastructure. This secure and

isolated environment provides audit logging per

tenant, while N+2 redundancy clustering ensures

high availability of services offerings.

“We are confident that our professional and

comprehensive cloud services, powered by Hitachi

storage infrastructure, will satisfy many of our

enterprise customers and their customers.”

Andy Lau

Managing Director

ACW Services

Software as a Service (SaaS)

With the agile, scalable and secure cloud

infrastructure, ACW Services can further partner

with various software solution providers to offer

a cost-effective platform for customers who

are planning to develop or expand their cloud

initiatives. The software partnership services

include business intelligence (with interactive

reporting), document management (with

ParaDM), email management (with VMware) and

virtual desktop management (with VMware).

These joint solutions cater to the IT services and

business needs of today’s businesses.

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S U C C E S S S T O R Y

Benefits of Partnership on

Delivering Cloud Services

ACW Services’ cloud-based IT service is

composed of the best-of-breed, industrialclass

architecture and technologies designed

and powered by Hitachi Data Systems, which

are supported by decades of virtualization

experience. This dedicated and secure

environment of servers and storage offers high

flexibility for customer choice in host access.

With such a highly reliable Hitachi storage

infrastructure, ACW Services can provide a

tailored cloud service that addresses specific

customer pain points, such as anytime,

anywhere, 24/7 accessibility of applications and

ever-changing data management requests.

This high-performance and secured Hitachi

infrastructure also lets ACW Services further

establish strong partnerships with many

software solution providers. In return, they offer

various industrial or departmental business

functionalities to fit customer business domains

and enhance competitive advantages. Last but

not least, the services are on demand, ready to

serve these businesses at their own pace.

For more information, please visit www.hds.

com/cloudsolutions.


S U C C E S S S T O R Y I N F O R M A T I O N T E C H N O L O G Y

ITonCloud

INDUSTRY Services: Information Technology and Communications

SOLUTIONS Modular Storage, Storage Management

Hardware — Hitachi Adaptable Modular Storage 2100

Software — Hitachi IT Operations Analyzer

Services — Provided by Hitachi TrueNorth Partner Lynx Technologies

The Hitachi storage was never a topic for discussion because downtime was

nonexistent; it would just sit in the background and do its job. This is what we were

looking for — a reliable storage foundation that we wouldn’t have to worry about —

giving us a high degree of confidence in its reliability.”

Peter Alford

Director and Commercial Manager

ITonCloud

Solution delivered in partnership with:

ITonCloud Manages Cloud Hosting Services and Boosts

Availability for Customers in Australia with Hitachi Technology

Established in 2008, ITonCloud provides cloud computing solutions to small,

medium and large businesses, including application and server hosting,

and disaster recovery. ITonCloud needed a high-performance and reliable

storage infrastructure to handle the application and server hosting on behalf

of its customers. The company deployed a Hitachi modular storage solution,

including Hitachi IT Operations Analyzer software, to maximize the availability

and performance of its services to customers.

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S U C C E S S S T O R Y

Background

ITonCloud provides mission-critical hosting

for midsize organizations across Australia

and New Zealand, with its managed desktop,

hosted applications and disaster recovery

solutions all serviced through its Equinix data

center in Mascot, Sydney. Customers range

from software distributors like TrackitOnline

to immigration legal specialists such as Ajuria

Lawyers. ITonCloud also supports customers in

the financial and healthcare verticals.

As small and medium-size businesses (SMBs)

largely require enterprise-level capabilities,

ITonCloud has been built around enterprise

standards. The company delivers IT as a

service to all clients in an affordable and flexible

subscription format, providing them with the

ability to scale their service in line with their daily

user requirements.

The applications hosted by ITonCloud include

every tool that a business would need. These may

range from the email client and office productivity

suite (Microsoft Word, Excel, PowerPoint, etc.)

to more complex and custom-built business

applications, such as high-end finance, healthcare

and case management software.

Demand for High-availability

Cloud Infrastructure

According to Peter Alford, director and

commercial manager at ITonCloud, there is a

huge demand from SMBs to move their data

and applications into a hosted environment.

“What we’re increasingly seeing is that SMBs

get to the point where they need to undertake a

major IT infrastructure upgrade to accommodate

their business growth, but once they weigh up

the cost of all the new equipment and license

upgrades, it makes far more business sense

for them to switch to pure operating costs. This

strategy is more cost-effective and means that

they can solely focus on running their business.”

To meet the growing need by remote workers

to access all of their information while on the

road, ITonCloud’s managed desktop service

works with mobile devices such as iPad, iPhone

and Android and is device-agnostic; it delivers

Microsoft Windows applications onto Applebased

products. This enables customers to

access all of their applications and data from

any device or location.

“This is something we’re seeing massive

demand for and is a real differentiator for us,”

says Alford. “Many of our customers have a

preference to use Apple devices but previously

couldn’t use them with Windows-based

applications. ITonCloud gives them the freedom

to use any device, regardless of the application

they need to use, and this service comes as

standard with our solution.”

The Search for a Solution

ITonCloud had initially built a pilot storage

infrastructure based on temporary equipment

to get its service up and running. However,

due to unprecedented customer demand, the

company quickly recognized that it needed a

more robust and high-performance storage

infrastructure to deliver a high-availability

cloud infrastructure.

“We were also predicting year-on-year data

growth of 100% per annum due to high

growth from existing customers as well as the

increasing number of customers that we were

taking on board, with at least 2 new clients

signing up per month,” says Alford.


S U C C E S S S T O R Y

After evaluating offerings from all major vendors,

ITonCloud deployed Hitachi Adaptable Modular

Storage 2100 (AMS 2100), a high-performance,

reliable and scalable storage system that

provides enterprise-grade performance to

manage its customers’ data and applications.

The provision, deployment and configuration of

AMS 2100 was managed by Hitachi TrueNorth

Partner and distributor Lynx Technologies.

Enhanced Availability and

Performance for ITonCloud

“We were looking at 3 key areas for our storage

infrastructure: reliability, performance and the

ability to have modular expansion. And Hitachi

ticked all of the boxes,” says Alford.

As ITonCloud operates in a fast-paced cloud

computing environment, the company needs

to manage the expectations of its customers

24/7, so reliability is fundamental. “A number

of the senior management team had been

involved in sites with Hitachi storage systems

in the past,” recalls Alford. “In these cases, the

Hitachi storage was never a topic for discussion

because downtime was nonexistent. It [the

Hitachi storage] would just sit in the background

and do its job. This is what we were looking for –

a reliable storage foundation that we wouldn’t

“In the 2 years that the AMS 2100 has been in deployment we have

had zero downtime, which is incredible. Even during major software

upgrades, maintenance or when adding more storage capacity we have

been able to provide our customers with 99.999% data availability,

which is exactly what we were hoping for from the product.”

Peter Alford

Director and Commercial Manager

ITonCloud

have to worry about – giving us a high degree of

confidence in its reliability.”

Hitachi also provided ITonCloud with the ability

to simply increase storage capacity in line with

business growth. “Our engineers have used

multiple Hitachi products, and their performance

has never been in question. The modular

expansion meant that we could rest assured

that we were investing in a platform for the

future,” says Alford.

Since deployment of Hitachi AMS 2100, the

platform has lived up to all expectations. AMS

2100 is used to house all of the virtual servers.

This includes individual servers that process and

manage infrastructure, from mail servers, virus

filtering and data backup, to servers hosting

client applications and data.

“In the 2 years that AMS 2100 has been in

deployment we have had zero downtime,

which is incredible,” said Alford. “Even during

major software upgrades, maintenance or

when adding more storage capacity we have

been able to provide our customers with full

data availability, which is exactly what we were

hoping for from the product. We’re also able

to reconfigure the storage without any loss of

uptime or performance.”

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S U C C E S S S T O R Y

Improved Network Monitoring

In 2011, ITonCloud deployed the Hitachi IT

Operations Analyzer to handle all monitoring

and management of its network infrastructure.

IT Operations Analyzer is a performance and

availability monitoring software that provides

easy-to-manage monitoring and diagnostic

capabilities for multivendor, multiplatform

environments — all from a single screen. The

software is able to reduce the mean time to fault

diagnosis by up to 90%.

ITonCloud’s previous monitoring system had

a number of limitations and didn’t allow the

organization to group IT resources as required.

IT Operations Analyzer was able to fill these

gaps, while also providing ITonCloud with a

number of additional features and flexibilities.

The most important benefit of the IT Operations

Analyzer is that it’s vendor agnostic, like all

Hitachi products, allowing us to monitor

consistently across multivendor applications,

giving us considerable flexibility in our

monitoring,” said Alford. “We get alerts for any

abnormal activity on the network, and if any

of the equipment is working beyond certain

thresholds, our engineers can drill down into the

issue and remediate before it becomes a threat.”

ITonCloud Looks Ahead

ITonCloud currently has in excess of 30TB

of usable storage, of which around 70% is

being utilized, with the ability to scale up in line

with customer demand. Alford adds: “We’re

currently taking on at least 2 new clients per

month, which obviously increases the amount

of data being stored on the Hitachi platform.

About Lynx Technologies

Lynx Technologies was established in

1988 with the charter of providing the

most dependable solutions to data

storage requirements. By covering

the wide spectrum that is storage,

from small office or home office to

the enterprise, Lynx strives to be

the preferred source for all storage

products. For more information,

visit: http://www.lynxtech.com.au/

To accommodate this growth we’re able to

simply add additional storage modules to the

chassis without any downtime. The number of

customers being added to the environment is

expected to double at least during 2012.”

In line with its exponential data growth,

ITonCloud is looking to conduct a major storage

upgrade of its AMS 2100 during 2012, with

the next step being the purchase of additional

AMS 2000 family systems. These AMS systems

will provide ITonCloud with full productiongrade

capacity at Verb DC, its 2nd data center

located in Wyong, New South Wales. This

facility is required for customers’ production

and disaster recovery solutions that need to be

geographically separated outside the Sydney

metro area in order to reduce risk.


S U C C E S S S T O R Y I N F O R M A T I O N T E C H N O L O G Y

Teliti Datacentres Sdn Bhd

INDUSTRY Information Technology: Services

SOLUTIONS Enterprise Platform, Virtualization, File and Content

Hardware — Hitachi Virtual Storage Platform, Hitachi Content Platform and

Hitachi NAS Platform, powered by BlueArc ®

Software — Hitachi Dynamic Tiering, Hitachi Dynamic Provisioning

“One of the key features of Hitachi Data Systems solutions is their reliability. The support from

HDS has been great, and there have been no problems so far in deploying the solutions.

Integration with other systems and hardware has been seamless. In fact, deployment has

been very straightforward and did not take much time. With this solution, we are also able to

remotely manage the data center from any location, worldwide.”

Encik Musa Mohd. Lazim

Chief Executive Officer

Teliti Datacentres Sdn Bhd

Hitachi Data Systems Helps Teliti Datacentres Provide

Cloud-based Services for Local and Global Customers

Malaysia’s Teliti Datacentres is constructing a state-of-the-art, environmentally

friendly data center in Bandar Enstek, which is in close proximity to Kuala

Lumpur International Airport. Its completion is expected in early 2012. The

120,000 sq. ft. facility will provide a wide range of world-class support services,

including managed services, via the cloud, to multinational companies and large

public sector organizations around the world. Hitachi Data Systems is playing a

significant role by providing storage infrastructure for the new facility, including

industry-leading virtualization and thin provisioning technologies. These include

Hitachi Virtual Storage Platform (VSP), Hitachi Content Platform (HCP) and

Hitachi NAS Platform (HNAS), powered by BlueArc ® .

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S U C C E S S S T O R Y

The Growth of Data

With the global economy still recovering from the

financial crisis, there is an added urgency on the

part of businesses to reduce the cost of doing

business. However, due to the tremendous

explosion in data experienced by businesses

around the world, data management is now

an imperative.

To meet the demands of managing exponential

data growth, there has been a surge in the

adoption of services provided by top-tier data

center operators, especially in lower cost regions

of the world, including Malaysia.

Recognizing the opportunity to offer a new data

center in Malaysia, Teliti Datacentres launched

its data center project in 2007. The range of

services offered to customers around the world

by the new data center will include: data center

tenancy solutions, network infrastructure,

managed services, security services and

bandwidth switching opportunities.

The Challenge: Build a Worldclass

Data Center

Consisting of two physical buildings, the facility

will have a total area of 375,000 sq. ft. Teliti is

scheduled to open the initial 45,000 sq. ft. in

the first half of 2012 and expects to have

secured tenancy for 40% of this space ahead

of the opening.

Teliti’s data center, its first such facility, will offer

more than just the co-location services that are

provided by most other data centers in Malaysia.

Based on intensive market research on the

demand for data center services, the strategy

adopted by Teliti was to provide managed

services. These will include: infrastructure as a

service, software as a service (SaaS), platform

as a service, storage as a service and network

as a service, among others.

According to Chief Executive Officer of Teliti

Datacentres, Sdn Bhd, Encik Musa Mohd.

Lazim, “We want to offer cloud computing

services with virtualization capabilities, such

as virtualized storage and servers, and provide

provisioning on demand with thin provisioning

technology. In short, we want to encourage our

customers to outsource their data center needs

to Teliti as a managed service, leaving them free

to focus on their business and to innovate to

stay competitive.”

Meeting the Needs of

Data Center Customers

The Teliti team required a storage solution

that enabled them to create a common

virtualized platform for all data, structured

and unstructured, with the ability to manage

heterogeneous environments.

With these key requirements in mind,

Teliti invested in Hitachi Virtual Storage

Platform, Hitachi Content Platform and

Hitachi NAS Platform.

VSP, deployed with Cisco and VMware

technologies, enables Teliti to provide

infrastructure as a service and related solutions

to customers. VSP provides significant

benefits in performance, flexibility, power

consumption and total cost of ownership (TCO).

In comparison to nontiered and nonvirtualized

storage platforms, VSP enables Teliti to reduce


S U C C E S S S T O R Y

disk drive costs by up to 70% through the use of

tiered storage, storage reclamation and Hitachi

Dynamic Tiering software. Teliti may also realize

up to 33% reduction in TCO per terabyte in the

first year of implementation. In addition, VSP

can achieve more than 30% reduction in power,

cooling and floor space costs.

With the Hitachi Content Platform, Teliti is also

working with Hitachi Data Systems to provide

archive and backup as a service. This will be

particularly beneficial for small and medium

businesses (SMBs) that are looking for costeffective

and reliable data backup services.

The heterogeneous, nonproprietary solution

enabled the team to hook up to any platform

directly and seamlessly; this was a feature

that only Hitachi Data Systems could integrate

with ease with any operating system in the

data center.

With these capabilities, Teliti is able to virtualize

customers’ storage and servers on demand

based on their usage needs. In addition, Hitachi

Dynamic Provisioning, the thin provisioning

“Based on my experience, Hitachi Data Systems solutions

are very reliable. They offer a broad range of services from

which both Teliti and our customers will benefit.”

Encik Musa Mohd. Lazim

Chief Executive Officer

Teliti Datacentres Sdn Bhd

technology provided by Hitachi Data Systems,

will eliminate waste due to overallocation of data.

The ability to virtualize both storage and server

is a key priority for Teliti. With the new solutions,

the team can also virtualize applications. “If a

customer wants, for example, 1PB of storage

at the end of the year for backup, we can

provision their storage by allowing them to

move their data to the cloud. This will be one

of our service offerings: a secure, private cloud,

which our customers can access on demand,”

said Encik Musa. Teliti will use the Hitachi cloud

infrastructure to provide cloud services to

customers in the government, education and

healthcare segments in Malaysia and elsewhere.

With the Hitachi NAS Platform, Teliti can access

and protect unstructured data, such as email

messages, which are critical to a business,

while reducing IT costs. Powerful HNAS file

sharing, file server consolidation and data

protection features enable Teliti to benefit from

consolidation and file tiering capabilities to

minimize complexity in the data center.

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S U C C E S S S T O R Y

With time being of critical importance in

developing the data center’s infrastructure,

the process of deploying and integrating the

Hitachi Data Systems solutions with other

systems and hardware has been straightforward

and seamless, and the training and resources

required by the Teliti team are minimal.

Not only are the Hitachi Data Systems solutions

adopted for the benefit of Teliti’s customers,

but they have also been deployed to meet

the company’s internal storage requirements,

catering to the data management needs of the

200 members of the Teliti team.

With the storage solutions in place and

supporting the data center infrastructure, Teliti is

able to focus on expanding its customer base.

In particular, Teliti seeks to reach multinational

companies (MNCs) and public sector entities

locally and further afield. The team expects

about 60% to 70% of customers to be from

overseas, as foreign MNCs tend to prefer to

locate their data away from their physical offices.

Hitachi Data Systems has enabled us to

realize our vision of creating a world-class data

center and offer cloud-based managed

services, by designing data storage flexibility

and efficiency that will benefit our customers,”

said Encik Musa.


S U C C E S S S T O R Y

Manufacturing

The manufacturing landscape in Asia Pacific has changed dramatically. Rapid business growth

and costlier raw materials have driven many organizations to rely on information services to remain

competitive. Meanwhile, R&D teams constantly create data when developing, testing and launching

new products, while many executives depend on real-time insights to quickly balance cost and explore

new opportunities.

Managing data created every day is now a critical function of successful manufacturers. Many are

constantly challenged by data migration worries, storage system integration issues and aligning IT with

business goals.

By leveraging the expertise gained from servicing customers in the manufacturing industry, Hitachi

Data Systems offers practical and scalable solutions that help maximize their data storage centers,

and make the information accessible and secure.

Know more and understand why many manufacturers are honing their competitiveness in the real-life

references overleaf. Read the common challenges these manufacturers faced, and how Hitachi Data

Systems offered an ideal solution to overcome each.


S U C C E S S S T O R Y M A N U F A C T U R I N G

Bangkok Cable Co., Ltd.

INDUSTRY Manufacturing

SOLUTIONS Enterprise Platform, Modular Platform, Virtualization, Green Solutions

Hardware — Hitachi Universal Storage Platform ® VM and Hitachi Adaptable Modular Storage 2100

Software — Hitachi Device Manager, Hitachi Navigator Modular 2 and Hi-Track ® Remote

Monitoring system

Services — Total Solution and Data Migration Service for all systems provided by Hitachi

TrueNorth Partner Acer Computer Co., Ltd.

Hitachi Universal Storage Platform® VM is compatible with various operating systems

and platforms, such as those based on [Microsoft] Windows, UNIX or Linux. Moreover,

it is intero-perable with storage products by other brands so we do not have to worry

about system scalability; Hitachi Dynamic Provisioning tremendously enhances our

storage performance. All products come with exceptional after-sales services.”

Mr. Tispol Nakornsri

Assistant Vice President

Bangkok Cable Co., Ltd..

Bangkok Cable Ensures Efficient Anywhere, Anytime Data

Availability with Hitachi Storage Infrastructure

Bangkok Cable Ensures Efficient Anywhere, Anytime Data Availability with

Hitachi Storage Infrastructure Established in 1964, Bangkok Cable Co., Ltd.,

(BCC) is Thailand’s leading manufacturer and designer for wires and cables. Its

2 factories in Samutprakarn and Chachongsao Provinces manufacture a wide

range of electric wires and cables, as well as specialty products such as fire

resistance cable and fire safety cable. As BCC continues to develop its product

line, it is committed to developing its IT infrastructure to enhance business

processes and performance, and drive business growth. With these goals in

mind, the company turned to Hitachi virtualization and green technologies to

provide an effective, efficient, highly available storage infrastructure.

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S U C C E S S S T O R Y

Currently, BCC has over 1,000 employees and

2 subsidiaries for renewable energies: Bangkok

Solar Co., Ltd., and Bangkok Solar Power Co.,

Ltd. Since its inception, BCC ceaselessly has

designed and developed its products to serve

domestic and international markets under the

business principle called “QCD.” The principle

name stands for: Quality (Q) to ensure standard

of quality products of local and international

requirements; Cost (C) to offer products at

reasonable prices; and Deliver (D) to ship

products in a timely manner.

IT Drives Business Growth

Previously, BCC used IT systems to support

its accounting and inventory department.

The production department relied mainly on

manual system and Microsoft Excel files.

Later on, it adopted storage systems to be

used with SAP ERP. However, the previous

storage systems did not support scalability

and enhancements. Therefore, the company

needed to change storage systems to

increase storage performance and handle

increasing business challenges. Moreover, BCC

management prefers that the business achieve

more connectivity and real time data retrieval

via various devices, such as smart phones. To

support this goal, the company recognized that

the new IT systems must be able to securely

gather all related information with precise and

accurate data distributions to facilitate the

decision making processes for business.

“With more data accumulated for various

purposes, such as more diverse product range,

new product design, product modification to

conform with new standards, new machineries

and increasing requirements by customers,

we need more effective data storage and

execution. All data must be ready to be used

anywhere, anytime,” says BCC Assistant Vice

President Mr. Tispol Nakornsri. “Therefore,

we have to choose products with exceptional

reliability and security.”

Flexibility, Scalability and

Open Systems

BCC selected Hitachi Universal Storage

Platform ® VM (USP VM) to support SAP ERP,

which is a core business used at company

headquarters. BCC also selected 3 Hitachi

Adaptable Modular Storage (AMS) 2100

systems to be installed at 2 factories and

1 subsidiary, supporting email on Microsoft

Exchange, and file sharing and virtual

infrastructure for VMware systems.

“We decided to use Hitachi Data Systems

products because of high scalability and

open systems. The Hitachi Universal Storage

Platform VM is compatible with various

operating systems, such as those based on

[Microsoft] Windows, UNIX or Linux. Moreover,

it is interoperable with storage products by

other brands so we do not have to worry about

system scalability; Hitachi Dynamic Provisioning

tremendously enhances our storage

performance, minimizes bottleneck issues,

reduces operating and management costs, and

data sizes,” explains Mr. Tispol Nakornsri.


S U C C E S S S T O R Y

Pay Per Use

Storage products from Hitachi Data Systems

help maximize investment and budget as BCC

can plan ahead for their system management

with gradual adjustments with a “pay per use”

scheme. Thus, the company will not need to

buy extra storage to ensure that the business

operations will run smoothly, with reasonable

power consumption and space occupation.

These benefits are among key highlights of the

“green IT” concept behind all Hitachi products.

”We decided to use Hitachi Data Systems products because

of high scalability and open systems.”

Mr. Tispol Nakornsri

Assistant Vice President

Bangkok Cable Co., Ltd.

Since the solution’s execution, users have

been highly satisfied, as downtime has been

eliminated; they can concentrate on improving

other areas without worrying about data loss.

All operations are user-friendly and take less

time. The management staff can always quickly

refresh the required data on a real time basis, so

their decision making process is easier. As the

systems require less IT management, system

administrators can spend more time on other

development projects. Moreover, dedicated

services from Hitachi TrueNorth Partner and

Hitachi product distributor Acer Computer

(Thailand) support BCC in various areas,

ranging from consultation to quick project

execution. These contributions are highly

regarded and recognized by the IT team of BCC.

With aforementioned resounding successes

to support continuous business growth, BCC

plans to expand its infrastructure. It is looking

forward to implementing a new data warehouse

and disaster recovery site to back up data to be

ready for any future disasters.

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S U C C E S S S T O R Y

About MFEC

Since its founding in 1976, Acer has achieved the goal of breaking the barriers between people

and technology. Globally, Acer ranks No. 2 for total PCs and notebooks1. A profitable and

sustainable Channel Business Model is instrumental to the company’s continuing growth, while

its multi-brand approach effectively integrates Acer, Gateway, Packard Bell, and eMachines

brands in worldwide markets. Acer strives to design environmentally friendly products and

establish a green supply chain through collaboration with suppliers. Acer is proud to be a

Worldwide Partner of the Olympic Movement, including the Vancouver 2010 Olympic Winter

Games and London 2012 Olympic Games. The Acer Group employs 8,000 people worldwide.

Revenues for 2010 reached US$19.9 billion. See www.acer-group.com for more information.

Acer first penetrated the market in Thailand 1984, establishing an office in 1993. Acer Computer

Co., Ltd. has been growing rapidly and is now widely recognized in Thailand. A major sponsor

of the 13th Asian Games held in Bangkok in 1998, the company has been the recipient of

The Reader’s Digest “Outstanding Brand Performance” for 13 years (Y 1999-2011). Moreover

we have been ranking no. 1 notebook selling for consecutive year 2003 to present. For more

information, please visit the Acer website at www.acer.co.th.

© 2011 Acer Inc. All rights reserved. Acer and the Acer logo are registered trademarks of Acer

Inc. Other trademarks, registered trademarks, and/or service marks, indicated or otherwise, are

the property of their respective owners.


S U C C E S S S T O R Y M A N U F A C T U R I N G

Elecon Engineering Co., Ltd.

INDUSTRY Manufacturing

SOLUTIONS Modular Platform, Storage Management

Hardware — Hitachi Adaptable Modular Storage 2100

Software — Hitachi Dynamic Provisioning

“We chose Hitachi Data Systems primarily for the scalability and cost-effectiveness

of its solution. But we have also realized a significant improvement in performance

levels and application response times with this storage upgrade.”

IT Team

Elecon Engineering Co., Ltd.

Elecon Engineering Builds Platform for Business Growth on

Hitachi Modular Storage

Established in 1951, Elecon Engineering Co., Ltd., is one of the 3 largest

manufacturers of materials-handling equipment and industrial gear

in Southeast Asia. For over 5 decades, Elecon has been pioneering

breakthrough innovation in the manufacture of materials handling

equipment, industrial geared motors and reducers, mining equipment,

casting processes and more. The India-based company was seeking

to upgrade its storage infrastructure in order to better handle business

growth and the associated capacity and performance requirements.

Hitachi Adaptable Modular Storage 2100 proved to be the solution to

these challenges.

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S U C C E S S S T O R Y

Company Background

Elecon has consistently maintained high quality

and product performance standards. The

company has made its presence felt in such

core sectors as fertilizer, cement, coal and

power generation, chemical, steel plant and port

mechanization across the country.

Going forward, Elecon seeks to enter new

segments and to plan for technology acquisition

to accelerate its pace of growth. Some of the

segments the company is exploring include

opportunities in defense, wind energy

and plastics.

Elecon’s Storage Needs

The manufacturing company’s existing storage

solution was based on an older FC-AL based

technology with 4Gb/sec at the front end

and with SAN Fabric operating on 2Gb/sec

technology.

The Elecon IT Team felt it was important that

the new system have dedicated capacity for the

company’s current set of applications and data

as well as room for any new applications that

were likely to be deployed. However, the team

was concerned about the spike in operating

costs that such an upgrade might bring. It was

interested in implementing eco-friendly data

center solutions designed to minimize power,

cooling and facilities costs. In addition, it wanted

to future-proof its investment by ensuring

that the new solutions could be easily scaled

to meets its expanded storage needs as the

business grew.

Hitachi Data Systems Solution

Tests Best

After evaluating a few competing solutions,

Elecon decided to go with the Hitachi Data

Systems solution as it stood up best to the

test of scalability. Hitachi Adaptable Modular

Storage (AMS) 2100 is a midrange storage

system built to handle complex tasks while

delivering operational efficiencies and superior

performance. It is designed for easy addition of

capacity, connectivity and performance and has

built-in provision for data-in-place upgrades to

higher end systems.

Equipped with Hitachi Dynamic Provisioning

software, the system reconfigures storage

based on application usage patterns, thus

improving utilization rates and simplifying

storage management. The solution also

features 8Gb/sec Fibre Channel connectivity

for input/output (I/O) intensive operations

involving high-performance Oracle applications.

SAS disks cater to production applications and

servers while SATA disks provide dedicated

storage for file system backups.

The system allows for high levels of data

availability and includes responsive mechanisms

that update microcode even while data

remains online.

The symmetric active-active controllers in AMS

2100 further facilitate availability and include a

dynamic load balancing mechanism that allows

for fully automated I/O distribution and prevents

bottlenecks. The presence of these features

provided a distinct performance-oriented edge

to the new system.


S U C C E S S S T O R Y

Results from the Upgrade

For Elecon, the Hitachi Data Systems solution

proved to be a significant technology upgrade

that delivered business value on many fronts:

New Standards for Availability

AMS 2100 is a robust storage system built on

the proven and highly reliable Hitachi modular

platform. The system guarantees near-complete

data availability (99.999%). There is no single

point of failure in the system and it also comes

equipped with mirrored cache, complete with

battery backup. These features allowed Elecon

to minimize both disruption and the risk of data

loss in its daily operations.

Improved Performance

The new system’s 8Gb/sec of front-end

connectivity provided a huge boost in system

performance and scalability for Elecon in

comparison to its existing system. The advanced

point-to-point SAS-based architecture also

allows for greater throughput and higher random

I/O processing, and this further improved

Elecon’s speed and performance results.

Storage Area Redundancy

The storage area network (SAN) delivers up to

24 ports of 8Gb/sec performance in an energyefficient,

optimized 1U form factor to support

the most demanding physical and virtual server

The dynamic load balancing controllers in AMS 2100 have

yielded time and cost savings by eliminating the need to

manually mitigate load imbalances. They are a significant

value-added feature of the Hitachi solution.”

IT Team

Elecon Engineering Co., Ltd.

deployments. Elecon deployed 2 such SAN

switches for increased reliability and redundancy.

Simplified Management Framework

The graphical user interface (GUI) of the Hitachi

system sports matching CLI and API functions.

It is a user-friendly and intuitive interface with

many wizards for configuration, management

and maintenance. These features allowed

Elecon to simplify and automate several system

management complexities.

Faster Application Response Times

Dynamic load balancing controllers in the Hitachi

solution helped maintain application response

times during periods of heavy access. They

virtually eliminated controller bottlenecks found

in traditional asymmetric controller designs.

For Elecon, minimizing latency in application

usage also had the overall effect of reducing

system management time and costs, improving

resiliency and lowering risk.

Efficiency through Dynamic Provisioning

Dynamic Provisioning software lowered storage

and operational expenses for Elecon by building

in smart and efficient management of storage

capacity. As a result of this critical feature that

allows for provisioning only what is used, Elecon

was able to optimize its physical disk utilization

and improve performance in general.

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S U C C E S S S T O R Y

Cost-effective Customization

An aspect of the customized solution that was

attractive to Elecon was the fact that it was

tailored to accommodate use of their existing

storage solution. The Sun system already in

place at Elecon was incorporated in the new

infrastructure to manage the storage needs of

the company’s data management applications,

thus avoiding a costly technology write-off for

the company.

Ready for Future Growth

The Hitachi solution also offered Elecon the

ability to seamlessly upgrade to a higher-end

system such as the AMS 2300 or AMS 2500

if and when the company’s capacity needs

increased in the future. These 2 systems pack

the capabilities required to support the most

advanced storage management needs of

medium and large enterprises. Elecon could

thus feel confident that the system would deliver

on the critical aspect of scalability that it sought

as its business expanded.


S U C C E S S S T O R Y M A N U F A C T U R I N G

Guangdong Strong Group Co., Ltd.

INDUSTRY Manufacturing

SOLUTIONS Storage Management, Virtualization, Enterprise Platform

Hardware — Hitachi Virtual Storage Platform

Software — Hitachi Basic Operating System, Hitachi Command Suite

Services — Storage capacity planning and infrastructure professional services provided by

Hitachi Data Systems Global Solution Services

Hitachi Virtual Storage Platform is the only enterprise-class

storage system that can handle all data types. This unique technology is

now enabling Strong Group as well as numerous other organizations to

successfully transform their data centers.

Hitachi Virtual Storage Platform Helps the Strong Group

Achieve Seamless Storage Consolidation

Founded in 1993, Guangdong Strong Group Co., Ltd., (Strong Group) is

a renowned and fast-growing snack food manufacturer. Strong Group’s

commitment to operational excellence has made it a market leader in

China’s food manufacturing industry. However, as its business continued to

grow, the company’s storage infrastructure began struggling to meet Strong

Group’s dynamic operational needs. As the company sought to create a

robust, highly scalable system, it considered its previous positive experience

with Hitachi Data Systems and chose the industry-leading Hitachi Virtual

Storage Platform to meet its challenges.

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About Strong Group

Headquartered in Shenzhen, Guangdong,

Strong Group has nearly 10,000 employees

working in various fields such as

management, marketing, research and

development, and manufacturing. It currently

operates 3 state-of-the-art industrial facilities

in Yangjiang, Guangdong, in Lishui, Nanjing,

and in Baoding, Hebei. Together, they cover

a total area of more than 900,000 square

meters. All 3 facilities have been certified with

ISO9001, GMP and HACCP.

Project Background

In 2006, the Strong Group established a

centralized fiber-optic storage system. It

consisted of an enterprise-class dual-link

redundant storage platform with Hitachi

Adaptable Modular Storage 200 Fibre Channel

storage and 2 sets of Brocade 200E Fibre

Channel switches. Based on this new Fibre

Channel storage infrastructure, the Strong

Group successfully increased its bandwidth

capacity, achieved LAN-free backup and

enabled data storage. It also gained backup

and offsite tape preservation for all of its core

business systems. However, as the business

continued to grow, that storage infrastructure

began struggling to meet Strong Group’s

dynamic operational needs.

First, to support its newly expanded

manufacturing operations and solve the

performance bottlenecks in its enterprise

resource processing (ERP) system, the Strong

Group needed to upgrade its existing storage

platform. This would enable it to handle the

increasing volume of data that would be stored

and accessed over the coming 5 years.

Second, Strong Group recognized that a

storage system overhaul would allow it to set

new standards for quality of service (QoS). This

was particularly timely because the existing ERP,

email, office automation and financial systems

were all failing to provide the robust, highperformance

storage the company needed.

This lead to various departments competing for

storage resources, which ultimately negatively

influenced the performance of the entire

mission-critical ERP system.

Project Objective

In redesigning its storage architecture, the

Strong Group sought to create a robust, highly

scalable system. They required the system to

support its most vital business applications,

including its ERP, email and financial systems,

while also consolidating all structured and

unstructured data into a centralized datasharing

storage platform. By centralizing all

data in this way, the Strong Group would be

able to ensure sufficient storage resources,

performance and reliability for the smooth

running of its most important applications.

The project’s goals can be summarized as follows:

� Create an all-new storage architecture

and data storage service platform that

can centralize resources management

and allocation. Ensure this architecture

enables higher performance and stability to

support business applications. And provide

unsurpassed scalability to meet future

business development.

� Achieve QoS for managing storage

resources by effectively assigning service

levels to different systems according to their

operational importance.


High-end Storage

Infrastructure Modernizes

the Management System

To meet the project’s goals and requirements,

Hitachi Data Systems proposed the industry’s

leading enterprise-class storage platform:

Hitachi Virtual Storage Platform (VSP).

Hitachi VSP is a state-of-the-art solution based

on the 5th generation of the Hitachi Hi-Star

crossbar switch architecture. This technological

pedigree gives VSP exceptional reliability,

performance and scalability while also offering

unrivalled advantages in key aspects such as

capacity, power consumption and cooling. All

of these are critical factors in a data center

environment. As the core of Strong Group’s

new system, VSP is able to maximize return on

investment (ROI) by optimizing the performance,

capacity and usability of Strong Group’s

heterogeneous storage environment.

In addition, VSP provides storage logical

partitioning that can create up to 32 virtual

partitions, each with its own independent

resources, such as port, cache and disk. This

enables VSP to partition different mission-critical

applications according to their class of services.

For example, Strong Group’s ERP system

is ranked as the highest-class application;

dedicated storage resources are deployed for

that important system so that its performance,

capacity and stability can be assured with the

highest levels of service quality (see Figure 1).

Flexible, Robust and Centralized

Storage Platform Transforms the

Data Center

Designed to support IT virtualization,

automation, cloud computing and continuous

technology enhancements, Hitachi VSP is the

only enterprise-class storage system that can

handle all data types. This unique technology is

now enabling Strong Group Co., Ltd., as well

as numerous other organizations to successfully

transform their data centers.

Hitachi Virtual Storage Platform is the world’s

only storage platform that scales in 3D: It

scales up, out and deep. It scales up to meet

increasing demands by dynamically adding

processors, connectivity and capacity in a

single unit. It scales out to meet business

demands by dynamically combining multiple

units into a single logical system with shared

resources. It also supports increased needs

in virtualized server environments and ensures

safe multitenancy and QoS through partitioning

of cache and ports. It likewise scales deep to

extend its advanced functionality to multivendor

storage through virtualization. This dynamic

3D scaling not only ensures superb expansion

flexibility and investment protection, but also

gives Strong Group the freedom to choose

the IT assets that best match their future

growth, thus further minimizing the total cost of

ownership (TCO).

As the core of Strong Group’s new system, Hitachi Virtual

Storage Platform is able to maximize ROI by optimizing

the performance, capacity and usability of Strong Group’s

heterogeneous storage environment.

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Figure 1. System Topology of the Strong Group Co., Ltd.

Effective Management and QoS

VSP 3D scaling is enabled by the Hitachi

Command Suite 3D management tool. This tool

provides a single management framework to

simplify configuration and enable automation,

managing all Strong Group data types with

the highest levels of performance and costefficiency.

Storage logical partitioning also

provides a suitable QoS for each application

with its independent port, cache and disk. This

allows higher service levels to be reserved for

critical applications, giving them higher priority

in the provisioning of the company’s resources

and ensuring that valuable resources are not

consumed by less important applications.

Power and Reliability

With its Hi-Star architecture, VSP is the world’s

most powerful storage platform with significantly

improved performance, capacity and

connectivity. Strong Group also benefits from

the back-end disk interface, which uses the

high-speed 6Gb/sec SAS 2.0, and the company

can expand bandwidth capacity of the entire

system to the maximum 384Gb/sec.

More Major Benefits for

Strong Group

� With the unsurpassed 3D scaling and storage

partitioning provided by VSP, the Strong

Group has been able to create a state-of-theart,

dynamically scalable and manageable

storage platform that will reliably and

consistently support future business growth.

� Compared to other products in the same class,

VSP provides power savings of 30% or more.

This not only helps the Strong Group reduce its

operating costs, but also helps the company

realize its vision of eco-friendly storage.

Hitachi Data Systems was able to add yet

further value to Strong Group’s operations

by delivering storage virtualization, building a

cloud storage platform and enabling seamless

disaster recovery.


S U C C E S S S T O R Y M A N U F A C T U R I N G

Mahindra Vehicle Manufacturers Ltd. (MVML)

INDUSTRY Manufacturing

SOLUTIONS Modular Platform, Virtualization, Business Continuity and Replication

Hardware — Hitachi Adaptable Modular Storage 2100

Software — Hitachi Dynamic Provisioning software, Hitachi In-System Replication

software bundle

The Hitachi solution was chosen to provide more mileage to the new emerging

challenges and technological advancement growth at the MVML facility.”

Mr. B. Venkatakrishnan

Head of IT

Mahindra Vehicle Manufacturers Ltd. (MVML)

Mahindra Vehicle Manufacturers Ltd., Trusts Hitachi Modular

Storage Solution to Support Plant Expansion

Mahindra Vehicle Manufacturers Ltd. (MVML), is a complete manufacturing

facility for heavy and light commercial vehicles, SUVs, pick-up vehicles

and 4-wheeler vehicles for domestic and export business. It operates on a

700-acre campus in Chakan, the Pune district of India. The successful plant

anticipated growth and expansion of its operations with the commissioning

of new shops. To support that growth, MVML chose to expand its IT

environment with a solution based on Hitachi modular storage with

virtualization and replication software.

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S U C C E S S S T O R Y

About MVML

Founded in 1945 as a steel trading company,

Mahindra entered automotive manufacturing

in 1947 to bring the iconic “Willy’s Jeep”

onto Indian roads. Over the years, they have

diversified into many new businesses in order to

better serve the needs of customers.

Today, the Mahindra Group is a US$12.5 billion

multinational group with more than 137,000

employees in over 100 countries across

the globe. Its current operations span over

17 key industries that form the foundation of

every modern economy. It serves: aerospace,

aftermarket, agribusiness, automotive,

components, consulting services, defense,

energy, farm equipment, finance and insurance,

industrial equipment, information technology,

leisure and hospitality, logistics, real estate, retail

and 4-wheeler industries.

MVML was designed and built as a greenfield

facility to integrate the best in technology,

environmental sustainability, social responsibility

and operational excellence. Spread across

700 acres, MVML in Chakan offers a flexible

and eco-friendly manufacturing layout, with

over 2000 employees located onsite.

MVML anticipates further growth as the plant

gradually expands its operations with the

commissioning of new shops. To date, there

are 14 major shops catering to heavy, light and

SUV type vehicles. The plant is also supported

by a separate supplier park, a stockyard of

approximately 200 acres and other entity

companies of Mahindra & Mahindra Ltd., within

the campus. The entire campus development is

planned in phases. Of the 700 acres, 280 acres

have been developed in phase 1, which includes

the 14 shops.

The Infrastructure

The IT backbone at MVML has been developed

with high redundancy for taking care of the overall

business requirement and providing high resource

availability to critical business applications. The

architecture and solution currently deployed was

selected to cater to the next couple of years’

requirements, keeping in mind the future growth

and expansions of the facility.

The state-of-the-art data center at MVML

is best in class. This has been designed to

accommodate the latest technology servers,

database, sophisticated networking devices

and high-end application systems to support its

modern manufacturing facility. Copper cables

were replaced by fiber cable in the server

consolidation stage. By operating a virtualized

environment (VMware) on the server end, MVML

thereby reduces physical hardware and saves

power, space, green gases and cost.

The Hitachi storage solution helped us to meet the dynamic

requirements of our green facility. We are now able to

provision, monitor and deliver services on the fly, as well as

build upon our global best practices.”

Mr. B. Venkatakrishnan

Head of IT

Mahindra Vehicle Manufacturers Ltd. (MVML)


S U C C E S S S T O R Y

The Challenges

While the phase 1 development of the facility

was targeted to manufacture 150,000 vehicles

per annum with the 14 shops gone live, the

overall facility after complete development

would produce 650,000 vehicles per annum.

The following challenges and requirements

were anticipated:

1. Data growth with exponential increase of

data usage per annum

2. Data security and accuracy

3. Infrastructure to be open and scalable to

handle future growth

4. Manageability and reliability of the crucial

business data

5. Data availability from the statutory and

compliance point of view

6. Storage space requirement for hosting new

services on the fly

7. Hosting of critical repository servers for each

shop (currently 14 shops)

8. High efficiency of the servers and

applications

9. Serving both internal and external

customers with high application uptime

10. Ease operational requirements

The Out-of-the-box Solution

The entire manufacturing process was designed

to run on an automated mode using the MES

(Manufacturing Execution Systems), which

would ride on the IT backbone across the

14 shops. The applications rollout for this

demanded 40 physical servers to host the

whole gamut of process control systems.

After thorough study of the requirement,

the IT team at MVML in Chakan devised an

out-of-box solution with an innovative

approach, and accepted no limits. The solution

consolidated the entire requirement, thereby

reducing it to 6 physical servers on the VM

platform. To support the design, Hitachi

Adaptable Modular Storage (AMS) was chosen

to blend with the overall architecture.

MVML deployed AMS 2100 for its missioncritical

“Factory Automation” application. In its

deployment landscape, MVML includes multiple

virtual servers on very few scalable physical

servers. Storage is provisioned from AMS 2100

using iSCSI interface.

Hitachi Dynamic Provisioning software provides

thin provisioning capabilities. At the same

time it delivers required performance through

wide-stripping data across all the disks in the

designated pool. In addition, Hitachi In-System

Replication software bundle assists MVML in

creating quick snapshots of production data for

development and testing purposes.

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S U C C E S S S T O R Y

Solution Supports Innovation

and Growth

According to the Head of IT at MVML, Mr. B.

Venkatakrishnan, “The key to any business’

success is its solid infrastructure. A versatile,

scalable and future-ready plant was the

vision behind the new Mahindra Automotive

manufacturing facility. An innovative engineering,

a frugal mindset, manufacturing excellence and

environmental sensitivity have always been the

hallmark of this new plant,” he continues. “The

Hitachi solution was chosen to provide more

mileage to the new emerging challenges and

technological advancement growth at the

MVML facility.”


S U C C E S S S T O R Y M A N U F A C T U R I N G

Wuxi China Resources Semico Co., Ltd.

INDUSTRY Manufacturing

SOLUTIONS File and Content, Enterprise Platform

Hardware — Hitachi Universal Storage Platform ® VM, Hitachi NAS Platform 3090,

powered by BlueArc ®

Software — Hitachi Base Operating System, Hitachi Dynamic Link Manager, Hitachi NAS

Platform system software, powered by BlueArc (value bundle)

Hitachi Universal Storage Platform VM enterprise storage and the

high-performance NAS solution helped us accelerate time to market,

reduced management cost and enabled us to take the leading position in

the market competition.” Mr. B. Venkatakrishnan

Wang Jinhuai

Manager, Information Department

Wuxi China Resources Semico Co., Ltd.

Hitachi Data Systems Helps Wuxi China Resources Semico Build

a Unified Storage Platform

With fast growth in demand for consumer integrated circuits in both the

domestic and oversea markets, Wuxi China Resources Semico Co., Ltd.,

(Semico) is facing a keen competition from competitive companies.

The success of the business depends on fast time to market, and a

high-performance computing platform is the foundation of integrated circuit

design. Semico selected a Hitachi Data Systems solution, including Hitachi

NAS Platform and Hitachi Universal Storage Platform ® VM, to provide the

high-performance, highly reliable and scalable unified storage platform it required.

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About Semico

China’s key national hi-tech enterprise, Semico

specializes in the design and development of

consumer integrated circuit and system on

chip (SoC). Over 400 high-quality integrated

circuit products developed and produced

by Semico are widely used in many areas,

including communication, audio/video, green

lighting, automobile, mechanotronics, metering

and timing, teaching instruments, information

appliance, etc. With a customer base both in

China and overseas, Semico’s revenue exceeds

RMB 100 million for 5 consecutive years,

maintaining a stable growth rate of over 30%.

IT Issues

Semico’s high-performance computing

applications are relatively mature. Before

the project implementation, the hardware

architecture of IT system was complex,

with many host platforms in the data center,

including Sun, IBM, HP, Lenovo and others.

The company’s high-performance computing

platform was mainly deployed on a Sun and

UNIX server platform and storage. Due to

its low-end modular storage, the platform’s

performance and capacity could no longer

meet requirements; the computing speed was

affected seriously. In the case of equipment

failure, the application would need to perform

the computing again, which would delay the

product design cycle and increase the cost

(because the license of high-performance

computing application software was paid on

daily basis).

Project Objective

Semico sought a high-performance computing

platform storage space for each business unit

to share access via a unified mount point (also

known as cluster namespace), which is a core

component of the hardware platform in the

project. Specifically, the company wanted the

solution to meet the following requirements:

� After going live, the storage system would face

the concurrent access requests of multiple

business units, as well as ever-increasing

business content. Users could not endure

any performance bottlenecks, so the solution

would need to provide high performance

and high scalability in a high throughput

and massive data environment. Concurrent

processing capability for large files and a large

number of small files would be essential.

“Among various solutions, Hitachi NAS Platform addressed our

issues of concurrent access of a large number of files, while

maintaining high performance, which could not be provided

by other vendors. In addition, the outstanding performance,

reliability and scalability of Hitachi NAS Platform and USP VM

provided superior cost-effectiveness. This solution is the only

choice for our high-performance computing, and even the

cloud computing platform in the future.”

Wang Jinhuai

Manager, Information Department

Wuxi China Resources Semico Co., Ltd.


The storage system would need to meet

the application demand in the coming

3 years. With the growth of data in the

future, the storage device would be tasked

to provide seamless scalability in terms of

capacity and processing.

The data availability requirement at Semico is

high, so the storage would need to provide

high availability. The solution would need to

ensure that if the disk and RAID were to fail,

the business would not be interrupted, and

the data would not be lost.

The solution built in this project would be

accessed by internal business units. In

the future, a cloud computing platform

Figure 1. Semico’s Solution Topology from Hitachi Data Systems

would be built upon it to provide service for

external companies, while creating a hybrid

cloud service consisting of private cloud and

public cloud.

The Hitachi Data Systems Data

Storage Solution

HDS provided a customized unified storage

platform solution for Semico (see Figure 1). The

solution provided a high-performance, highly

reliable and scalable integrated storage platform

based on Hitachi NAS Platform (HNAS) 3090,

powered by BlueArc ® , and Hitachi Universal

Storage Platform ® VM (USP VM).

Application Other NAS Gateway

LAN Server Applications HNAS 3090 Backup Server

Core Data Accessed

Based on SAN

Other Data Accessed

Based on SAN

Application Data Accessed

Based on SAN

Core Application

Data

Storage

Partition

Other

Data

SAN

Infrastructure

Core

Data

Other

Data

Shared

Files

Shared

Files

HDS USP VM

Basic Storage Platform Providing

100% Data Guarantee

NDMP

Tape Library/VTL Providing

Offline Backup

HDS USP VM = Hitachi Universal Storage Platform ® VM, HNAS 3090 = Hitachi NAS Platform 3090,

powered by BlueArc ® , VTL = Virtual Tape Library

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The solution set USP VM as the core of the SAN

storage architecture to meet high-performance

storage requirements for structured data. The USP

VM combined with SAN applications and HNAS

gateway to provide a foundation platform.

The solution added more HNAS 3090 gateways

to implement high-performance network data

sharing applications. USP VM and its virtualized

storage provided the storage space required for

the file sharing.

Benefits of HDS Solution to Semico

The Hitachi Data Systems solution provided

tremendous improvements in performance,

management and uptime:

� HNAS 3090 runs in parallel computing and

processing modes. A single node can provide

the throughput bandwidth of up to 1100MB/

sec, and a pair of clustered nodes can

provide the IOPS processing capability of up

to 200,000 IOPS, which is especially ideal

for concurrent processing of massive small

files. After implementing HNAS 3090, Semico

improved the system performance by 6 times,

reduced the design cycle and accelerated

time to market.

The cluster namespace of HNAS 3090

consolidated multiple file systems, simplified

the management with unified mount point

and enabled load balancing among nodes

to avoid hot-spot nodes and maximize the

system performance.

� Combined with the front-end HNAS, USP

VM supports 1,200,000 IOPS, enabling

end-to-end high performance without any

bottleneck. This means storage performance

was increased by 700%. In addition, USP VM

provides a 100% reliability guarantee, avoids

unplanned downtime caused by the storage

device, and ensures high-performance

computing runs continuously.

� HNAS 3090 and USP VM offered high

scalability and virtualization features, laying

foundation for next phase of the cloud

computing platform project.

Profound Influence in

the Industry

Semico is a leading hi-tech company. Its

high-performance computing platform helps

the company accelerate time to market of new

products, and enhance competitive edge.

As an industry leader, Semico’s success story

will act as an example of demonstration,

driving HDS to win in other high-performance

computing projects.

Semico Looks Toward Future

System Build-out with Hitachi

Data Systems

In subsequent phases, Semico will expand the

capacity of the storage and HNAS, and build

a cloud computing platform with USP VM and

HNAS virtualization technology. Hitachi Storage

Services Manager and Hitachi Tuning Manager

software will be introduced to further increase

manageability, reduce the operating and capital

expenditure (OPEX and CAPEX) and meet the

service level requirements. The software will also

improve the correlation between the business

and IT, optimize availability and performance,

and enhance the data security.

In this project, HDS has helped Semico build

a high-performance and highly scalable data

management platform, which can provide more

efficient and stable support for future business.

In subsequent operations and maintenance,

HDS will assist Semico in storage resource

management and cloud deployment to achieve

higher business objectives.


S U C C E S S S T O R Y

Telecommunications

Telecommunications is becoming a very competitive in the Asia Pacific region. With new demands

for data-related services, better data plans and improved bandwidth, many telecommunications

organizations find it difficult to ramp up their storage infrastructure to fulfill these high demands.

Churn reduction is also becoming an increasing concern for many established organizations.

Many of them tend to focus on going beyond communication services to improve their own

infrastructure for better services, that is, turning themselves into a customer-centric business and

keep their customers loyal.

Hitachi Data Systems offers data management solutions that help telecommunications provide

new data-related value added service and reduce churn. With improved data management

and customer service, telecommunications companies can retain their customers, explore new

revenue opportunities and improve time-to-market.

Learn how today’s telecommunications are doing this Hitachi Data Systems’ expertise and

solutions. Find out how Aiqi dialed in better service levels, Shandong Unicom boosted

performance and scalability with Cloud, and Starhub elevated ROI.


S U C C E S S S T O R Y T E L E C O M M U N I C A T I O N S

Aiqi Information Technology (Shanghai) Co., Ltd.

INDUSTRY Telecommunications

SOLUTIONS Modular Storage, File and Content Services, Virtualization, Cloud Enablement

Hardware — Hitachi Adaptable Modular Storage 2100, Hitachi NAS Platform 3080,

powered by BlueArc ®

“Cloud storage platform from Hitachi Data Systems is a mature solution, which

has been proven in our France headquarters. This solution can meet the business

growth demand of Aiqi in future years, in terms of the storage performance and

support for various data types, storage scalability and reliability.”

Lin Ainan

IT Director

Aiqi Information Technology (Shanghai) Co., Ltd.

Aiqi Supports High Performance and Massive Data Stores with

Cloud Storage Platform from Hitachi Data Systems

Founded in 2006, Aiqi Information Technology (Shanghai) Co., Ltd., (Aiqi)

is an Internet service provider that is 100% owned by Euro Asian Equities

(EAE). To provide high performance and capacity, Aiqi’s IT department

chose to build a cloud storage service platform that would provide storage

service for small and medium enterprises (SME) based on France Telecom,

especially French-funded enterprises, to enable them to use these resources

at lower cost. Hitachi Data Systems supported Aiqi’s vision with a cloud

storage solution built on Hitachi Adaptable Modular Storage and Hitachi

NAS Platform.

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S U C C E S S S T O R Y

Aiqi’s parent company, EAE, is a well-known

market leader in the Internet information

service industry in France and maintains close

partnership with France Telecom. The revenue

of the group is over EUR 11 million.

Aiqi Information has become a leading Internet

services provider in China. It provides Internet

information management, hosting, website design

and building services for the China market.

Aiqi Sets Project Requirements

Aiqi’s IT department determined that its new

cloud storage service platform should provide

the following features:

� Support for massive data. Currently, Internet

data volume is increasing exponentially, so the

platform built for Aiqi would require sufficient

capacity to adapt to the data growth. In

addition, the storage system would need to

be highly scalable to provide seamless online

capacity expansion as the data grows.

� Support for various types of data. For Aiqi’s

SME customers, who have various types of

data, including database applications and file

applications, the company would require a

cloud storage service platform that supports a

variety of storage spaces, including the storage

space for fiber protocol as well as file protocol.

� High performance. For Aiqi, one of the

important indicators of the quality of

The HDS solution used a separate SAN and NAS design, so

SAN and NAS performance and capacity could be scaled

linearly to meet the business growth requirements of Aiqi in

the years to come.

service (QoS) is providing the customer

with high access speed. The company is

most concerned with response speed and

performance of the storage system. Aiqi’s

IT department determined that for service

hosting, the bottleneck of service speed is

no longer network bandwidth, but rather the

storage system. Hence, they would require

performance of the storage system to be

improved to increase overall access speed.

� High availability. Aiqi’s cloud storage platform

would store critical data within the enterprise,

so it would be important for Aiqi to make the

data always secure and available. The storage

platform would be required to have no single

point of failure, and to ensure the system

would be online 24/7.

HDS Solution Meets

Aiqi’s Challenges

Based on the above demands and the

business growth expected for Aiqi in the next

3 years, Hitachi Data Systems provided Aiqi

with a SAN and NAS solution. Key elements

included Hitachi Adaptable Modular Storage

(AMS) 2100 and Hitachi NAS Platform (HNAS)

3080, powered by BlueArc®. In this solution,

SAN and NAS were provided as an integrated

platform with the capability to scale out in

terms of the capacity and performance. The

solution topology is shown in Figure 1.


S U C C E S S S T O R Y

Figure 1. HDS Solution Topology

HDS Solution Benefits for Aiqi

� Advanced architecture. SAN and NAS

are provided as an integrated platform with

structured and unstructured data being

stored on a unified platform. This completely

eliminates the performance bottleneck

commonly found in other SAN and

NAS solutions.

� Performance. HNAS 3080 for NAS service

and AMS 2100 for SAN service provide

powerful access and processing performance

in terms of NAS and SAN, respectively. HNAS

3080 ensures that NAS hardware architecture

provides the best access performance and

processing power. HNAS achieves this by

improving the supporting capability with

multiple field programmable gate arrays

(FPGAs) based internal hardware structure

and clustered expansion nodes. AMS 2100

employs an industry-leading, active-active

controller architecture. The service can access

the storage resource through 2 controllers to

improve concurrent access efficiency.

� System scalability. Because the HDS

solution used a separated SAN and NAS

design, SAN and NAS performance and

capacity can be scaled linearly to meet the

business growth requirements of Aiqi in the

years to come.

� High reliability. Both AMS 2100 as the SAN

storage device and HNAS 3080 as the NAS

controller were designed with strict security and

reliability. Thanks to this redundancy, the devices

can deliver high reliability to the customer.

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S U C C E S S S T O R Y

Aiqi Confirms HDS Was a

Good Choice

In this project, Aiqi worked with Hitachi Data

Systems to build a powerful cloud storage

service platform. During the communication

process of this project, HDS provided

pertinent advice to Aiqi based on its storage

solution expertise and outstanding products.

By consulting Ecritel, its partner in France,

Aiqi learned that Ecritel had implemented

similar solution and approved its performance

and stability. In addition, during the project

implementation, professionalism of HDS

after-sales service personnel was also highly

regarded by Aiqi IT. After this project was

implemented, Aiqi IT was very satisfied with

HDS solution.


S U C C E S S S T O R Y T E L E C O M M U N I C A T I O N S

Shandong Unicom

INDUSTRY Telecommunications

SOLUTIONS Enterprise Platform, Business Continuity and Replication

Hardware — Hitachi Virtual Storage Platform (4)

Software — Hitachi ShadowImage ® Heterogeneous Replication, Hitachi Universal Replicator,

Hitachi Dynamic Tiering

Services — Implementation services for remote disaster recovery and data replication provided

by Hitachi Data Systems Global Solution Services

“After working with Hitachi Data Systems for a year and seeing the elite solutions that the HDS

project team specifically designed for our environment, we are convinced that HDS storage

products provide exceptional performance and 100% availability. We have also experienced

firsthand the leading-edge capabilities and technological maturity of HDS disaster recovery and

local data replication solutions.”

China Unicom Shandong Subsidiary Company

Hitachi Data Systems Helps Shandong Unicom Build

High-performance and Highly Scalable Cloud Storage Architecture

As a major player in the informatization of China’s Shandong province,

Shandong Unicom now has 17 city-level subsidiaries and 149 province-level

subsidiaries. Drawing on its extensive network coverage and significant

capital, Shandong Unicom provides high-quality, content-rich information

and communications services to many millions of customers. To support

overall efficiency and enhanced billing services as well as meet the demands

of future business growth, Shandong Unicom chose a storage solution

based on the industry-leading capabilities of Hitachi Virtual Storage Platform.

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S U C C E S S S T O R Y

About Shandong Unicom

Shandong Unicom is a subsidiary of China

United Network Communications Group Co.,

Ltd. Driven by telecom reforms initiated by

China’s Ministry of Industry and Information

Technology, National Development and

Reform Commission, and Ministry of Finance,

Shandong Unicom was formed as a full-service

telecommunications provider by merging the

former Shandong Netcom and the former

Shandong China Unicom.

Project Background

After the merger of China Netcom and China

Unicom, Shandong Unicom planned to build a

BSS4.0 (billing support system) comprising a

new customer relationship management (CRM)

system, a partner relationship management

(PRM) system, an integrated real-time online

billing system, an integrated acquisition system

and a service provisioning system. The goal

was to enhance the company’s overall efficiency

and introduce new capabilities that could

support new billing services and meet the

demands of future business growth. Indeed,

the new BSS4.0 system was intended to play

a critical role in supporting the company’s

development by enabling value-added services,

enhancing business competitiveness, improving

management and operational efficiency, and

ensuring more effective collaboration with

business partners.

However, in planning this vital, next-generation

platform, Shandong Unicom faced a number of

key issues:

� Ensuring the performance, reliability and

scalability of the overall infrastructure platform

� Consolidating legacy storage equipment with

the new system while also enabling central

management and seamless allocation of

storage resources

� Guaranteeing data security

� Integrating the data center’s future growth

with appropriate cloud infrastructure

High-end Storage Platform

Supports the Ideal Data Center

Shandong Unicom wanted to develop a

comprehensive new platform that would not

only meet the requirements of its new BSS4.0

system, but also fully utilize the storage

resources of the old system and enable lifecycle

management after data center consolidation. To

meet these requirements, Hitachi Data Systems

proposed its high-end Hitachi Virtual Storage

Platform (VSP) with a SAN fabric switch and a

comprehensive disaster recovery solution.

“We are very satisfied with Hitachi Data Systems’ technological

strengths and prompt customer service. With its advanced

storage products and solutions, not only are we now able to

deploy new business systems without hassle, but we’ve also

established a robust disaster recovery architecture. Of all the

storage vendors we evaluated, only HDS could provide such a

comprehensive storage solution."

China Unicom Shandong Subsidiary Company


S U C C E S S S T O R Y

High Performance and Reliability

for Billing Support System

The new BSS4.0 requires the highest levels

of reliability and performance. After reviewing

a number of storage vendors, Shandong

Unicom recognized that Hitachi VSP is the

world’s leading open platform and can flexibly

connect with multivendor storage. With its

unrivalled reliability, capacity, performance

and availability, VSP is uniquely equipped

to provide the stable and continual support

that Shandong Unicom needs for its heavy

workload. VSP also offers the industry’s highest

scalability, complemented by rich functionality

and comprehensive disaster recovery solutions.

For instance, Hitachi remote data replication

software provides timely and accurate data

replication between the production and disaster

recovery site. The asynchronous Hitachi

Universal Replicator software uses journal

volumes and a unique “pull” technology to

overcome short-term outages in the data path,

and the performance and latency limitations of

traditional asynchronous replication methods.

With this best-of-breed technology at its service,

Shandong Unicom now enjoys significantly

stronger data protection.

Solution Keeps Pace with

Continuous Data Center Expansion

It was also vital for the infrastructure platform

to take Shandong Unicom’s future growth

into account. After an in-depth study of

Hitachi storage technology, Shandong

Unicom found that Hitachi VSP could deliver

unparalleled scalability, total cloud-readiness

and unprecedented flexibility in resources

allocation. This has enabled the company to

swiftly deploy new applications in response to

market changes and new business goals. By

consolidating existing IT resources with the

new VSP, Shandong Unicom is also able to

take full advantage of Hitachi Dynamic Tiering

(HDT) to cost-efficiently enhance its storage

resources with market-leading security, flexibility

and scalability. HDT software is a revolutionary

solution that eliminates the time-consuming

manual processes of data classification

and movement between storage tiers,

thus optimizing tiered storage usage while

improving performance.

Major Benefits for

Shandong Unicom

Shandong Unicom’s new BSS4.0 system

effectively eliminates the burden of system

operation and maintenance. It also greatly

enhances the company’s business agility and

efficiency, empowering it to rapidly respond to

evolving market conditions. This has enabled

Shandong Unicom to significantly increase

its ARPU (per user average income) ratio and

sales revenue. The integration of marketing

and servicing processes has also delivered

higher customer satisfaction and achieved the

company’s project goals with value-added

economic and social benefits:

Hitachi VSP centralizes all resources allocation

and management, which has helped Shandong

Unicom significantly reduce its operating costs.

By effectively and automatically utilizing storage

resources, Shandong Unicom can now flexibly

expand and scale its storage capacity to meet

future business growth.

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S U C C E S S S T O R Y

Hitachi VSP storage platform and disaster

recovery system provide fast, secure and

nonstop data management for mission-critical

applications. With this seamless support,

Shandong Unicom is able to deliver highperformance

and high-quality billing services

that increase customer satisfaction.

Why Choose Hitachi Data Systems?

Hitachi Data Systems is one of the world’s

leading data storage and solutions vendors.

Its wealth of expertise has helped Shandong

Unicom establish a centralized, state-of-the-art

storage infrastructure with open standards that

enable a seamlessly integrated system.

Hitachi storage solutions provide the optimal

architecture for cloud computing. VSP

dramatically improves storage utilization with

dynamic data movement across different storage

systems and tiering storage management,

thus ensuring robust investment protection.

The comprehensive Hitachi business

continuity solution creates an emergency

response system for fast and effective

disaster recovery.

Hitachi also has a comprehensive storage

technology roadmap, which gives Shandong

Unicom the confidence it needs that Hitachi will

keep pace with its business development long

into the future. Building on the initial success

of its VSP deployment, Shandong Unicom is

poised to continue reaping the tremendous

benefits of storage virtualization for many years

to come in its operations, maintenance, new

applications and disaster recovery.


S U C C E S S S T O R Y T E L E C O M M U N I C A T I O N S

StarHub

INDUSTRY Telecommunications

SOLUTIONS Business Continuity, Replication, Virtualization, Enterprise Platform, Modular Platform

Hardware — Hitachi Universal Storage Platform ® V, Hitachi Universal Storage Platform 1100,

Hitachi Adaptable Modular Storage 1000, Hitachi Adaptable Modular Storage 2500

Software — Hitachi Device Manager, Hitachi Dynamic Provisioning, Hitachi Dynamic Link

Manager, Hitachi Universal Volume Manager, Hitachi Universal Replicator, Hitachi In-System

Heterogeneous Replication bundle, Hitachi TrueCopy ® Synchronous

Services — Provided by Hitachi Data Systems Global Solution Services

“It has been a real partnership, with Hitachi Data Systems sharing their technology

with us and constantly coming back with ideas on how to leverage our existing

investments or to use new technology to drive down our total cost of ownership.”

David Skinner

Vice President, Information Services

StarHub

StarHub Consolidates, Boosts Utilization and Reduces Total Cost

of Ownership with Hitachi Storage

StarHub is a fully integrated info-communications company offering a full

range of information, communications and entertainment services for both

the consumer and corporate markets in Singapore. To drive down the total

cost of IT ownership, it recently embarked on a project to consolidate key

business systems onto a single platform. StarHub underpinned its storage

infrastructure with Hitachi enterprise and modular storage systems.

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S U C C E S S S T O R Y

Established in 2000, StarHub has gone

through a number of phases enroute to

becoming Singapore’s second largest

info-communications company. Over the past

11 years, it has grown organically and through

mergers and acquisitions, notably its merger

with Singapore Cable Vision in 2002. Today,

it has four main lines of business, including

fixed line, mobile, broadband and cable

television. It also provides wholesale services

to other carriers.

In recent years, StarHub’s business models

have also evolved with the advent of cloud

computing and other Over the Top (OTT)

services, which are delivered by third-party

providers. This has led to the emergence

of nontraditional competitors in the market.

Within the info-communications sector,

therefore, there is a constant need to innovate,

shorten product lifecycles and time to market,

and retain a strong customer-centric focus in

order to stay ahead of the curve.

At the same time, the industry has also seen

an exponential growth in customers’ use of

smart phones to access social networking

sites and other data services, leading to a

data deluge. For StarHub, and indeed for all

info-communications companies, there is an

urgent need to better manage the rising cost

of supporting these value-added services

and data products. “Our data is growing at a

tremendous rate but, with our bundled mobile

data packages, it can be a challenge for us to

grow our revenues effectively. The challenge

for us is to enable those services at a lower

cost per customer,” said Vice President of IT

at StarHub, David Skinner.

To address these challenges, StarHub decided

to deploy an IT platform, underpinned by a

robust storage infrastructure, which would

allow it to consolidate and optimize previously

underutilized storage systems across its

different applications. At the same time, the

infrastructure would have to be agile enough

to support changing business models. It would

have to scale cost-effectively to support the

exponential growth in data and services through

technologies such as dynamic provisioning

and virtualization.


S U C C E S S S T O R Y

A Decade-long Partnership

StarHub called for a tender and evaluated

several proposals before deciding to award yet

another major project to Hitachi Data Systems

(HDS) on the strength of HDS’ competitive

bid. This further strengthened the long-term

partnership that began more than a decade

ago, when HDS helped StarHub to move from

isolated islands of direct attached storage to a

SAN to boost efficiency and storage utilization.

“We find that HDS is always innovating to stay

ahead of the curve. They invest substantially

in research and development, for example, in

areas such as thin provisioning, virtualization

and dynamic re-tiering,” said Skinner. “It has

been a real partnership, with HDS sharing their

technology with us and constantly coming

back with ideas on how to leverage our existing

investments or to use new technology to drive

down our total cost of ownership (TCO). This

has enabled us to reduce our TCO year on year,

for the past 10 years.”

Today, HDS is StarHub’s sole SAN storage

provider. Its latest project with StarHub involves

the consolidation of three customer relationship

management systems, four billing systems

and two data warehouses into a single system

underpinned by Hitachi SAN storage.

“With the consolidated applications and Hitachi storage

infrastructure, we are able to provide our call center staff with

customer information at their fingertips. They no longer have to

go to different systems to retrieve the data that they need.”

David Skinner

Vice President, Information Services

StarHub

HDS Designs a Tiered

Storage Solution

Based on information provided by StarHub,

HDS designed a tiered storage solution that

sits behind a virtual infrastructure. This allows

StarHub to leverage the information lifecycle

model to benefit users and meet service level

agreement (SLA) requirements.

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S U C C E S S S T O R Y

Tier 1 storage, which houses critical

applications, delivers high performance and

sustained 100% availability using Hitachi

enterprise-class storage. Tier 2, for less critical

applications, uses modular-class storage for

moderate high performance and high availability.

Tier 3 storage is used for nearline storage and

archival purposes, making use of SATA drives in

modular-class storage for cost-effective backup

and archival, while Tier 4 comprises offline tape

for tape-based backup and recovery.

The tiered storage model makes use of the

Hitachi Universal Storage Platform ® V (USP V)

and its virtualization capabilities. This aggregates

StarHub’s existing operational storage

environments and enables seamless data

movement throughout heterogeneous platforms.

In fact, HDS is one of the few storage vendors

that enable data to be moved directly between

modular and enterprise storage systems without

host intervention and disruption.

Hitachi Universal Volume Manager enables

multiple storage systems to be connected to

the USP V system as if they were all in one

system. It also provides common management

tools and software, which further improve

storage efficiency.

In a significant boost for availability, Hitachi

In-System Heterogeneous Replication

software bundle allows information to be

protected and accessible 24/7. With its ability

to replicate large volumes of information

without impacting service levels, timing

out or affecting performance levels, the

software helps ensure continuous access

to information. The information volumes can

then be split away from the host application

and used for system backups, testing and

data mining applications while the business

continues to run at full capacity.

To simplify overall disaster recovery operations,

StarHub also implemented Hitachi TrueCopy ®

Synchronous and Hitachi Universal Replicator,

which allow volumes to be replicated from both

internal and external storage systems to another

remote site.


S U C C E S S S T O R Y

StarHub Reaps the Benefits

of Consolidation

The Hitachi storage infrastructure supports

StarHub’s critical business processes and

facilitates the flow of information throughout

the organization. “Today, we have a large

amount of data on Hitachi SAN storage,

without which our business operations will

grind to a halt,” said Skinner. “Almost every

aspect of our business has been touched

by the storage infrastructure in one way or

another, whether by rating a call, serving

our customers, generating bills, launching

products or studying market trends.”

Solution Provides Single View of

the Customer

By consolidating all of the core customer

care and billing systems, along with its entire

storage landscape onto the Hitachi platform,

StarHub has benefitted from having a single

view of the customer. This view allows

StarHub to up-sell and cross-sell across its

call centers, websites and all other customer

touch points.

Take, for example, StarHub’s call center,

which operates 24/7 to meet its customers’

needs. “With the consolidated Hitachi

application and storage infrastructure, we

are able to provide our call center staff with

customer information at their fingertips. They

no longer have to go to different systems

to retrieve the data that they need. This

enhances their ability to up-sell or cross-sell

within the product portfolio,” said Skinner.

Sustained High Availability

and Efficiency

The Hitachi storage systems have proven to be

very efficient in terms of uptime and availability.

“We’ve been getting sustained 99.9% and

100% availability. This is very important to us

as a service provider,” said Skinner.

The Hitachi systems are extremely reliable

because hot spares are activated immediately

upon any system failure. At the same time,

in-system replication ensures high availability

by allowing nonproduction activities, such

as system development, user acceptance

testing or backup, to be done on copies of

production data. Therefore, they do not affect

access to the actual production data.

StarHub has also benefitted from significant

efficiency gains with its latest technology

refresh as part of the consolidation project.

For example, the installation of the Hitachi

Adaptable Modular Storage 2500 has led to

a 70% improvement in operational efficiency

over its predecessor; this performance is

credited to more processing power, the new

Serial Attached SCSI (SAS) architecture and

dynamic provisioning features.

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S U C C E S S S T O R Y

Reduced TCO

Technologies offered by HDS, such as

virtualization and dynamic provisioning, are

widely used in many of StarHub’s business

systems to stretch its investment dollar

to the fullest. For example, virtualization

and dynamic provisioning have saved the

company about S$400,000 over the past

few years by allowing for shared storage and

boosting actual utilization to mitigate wastage.

HDS also helps StarHub store data costeffectively

by facilitating nondisruptive, policybased

data migration across tiers of storage

to where it makes the best economic sense.

This flexibility enables the multitier storage

solution to deliver higher performance at

lower overall costs. It also enables StarHub

to leverage its existing storage investments to

manage and retain data throughout its entire

lifecycle across existing platforms.

Towards a Greener Future

StarHub is mindful of environmental concerns

that have been growing in recent years and

is looking to address issues such as power

and cooling, which are the two biggest

energy guzzlers in the data center today.

The company has found the latest Hitachi

Virtual Storage Platform promising in terms of

being environmentally friendly and reducing

power and cooling costs, and is seriously

studying the options available to determine its

feasibility and cost-effectiveness. “From our

perspective, as long as HDS remains ahead

of the curve and continues to innovate, I see

our partnership continuing for some time to

come,” said Skinner.


S U C C E S S S T O R Y

Others

Hitachi Data Systems believes that information is the new currency. In today’s information era, having

the right information can open new business opportunities, strengthen revenue streams and optimize

established business processes.

To gain these advantages, a solid storage infrastructure is a pre-requisite. Whether you are in energy,

property management or education, an optimized data infrastructure can improve your services,

empower you to change the competitive marketplace with new services, and optimize your operations

for today’s fast-paced market.

Overleaf you will find three cases that offer real life scenarios from three major industries: energy,

property and education. All three industries continue to shape the thoughts and policies of the region.

They offer a glimpse of the various benefits when partnering with Hitachi Data Systems that provides

the decades of know-how, experience and best-in-class solutions.


S U C C E S S S T O R Y O T H E R S

Gulf JP Company, Limited

INDUSTRY Utilities: Power

SOLUTIONS Business Continuity and Replication, Modular Platform

Hardware — Hitachi Adaptable Modular Storage 2100 and 2300

Software — Hitachi TrueCopy ® Synchronous, Hitachi In-System Replication bundle, Hitachi

Dynamic Provisioning, Hitachi Storage Navigator Modular 2

Services — Provided by Hitachi Data Systems Global Services and Hitachi TrueNorth

Partner MFEC

Hitachi Data Systems fulfilled our requirements in terms of technologies, performance,

cost efficiency and return on investment. Moreover, the services before and after sales

were crucial to this successful solution.”

Ply Samudavanija

Vice President Information Technology

Gulf JP Co., Ltd.

Thai Energy Provider Supports Imperative Business Continuity

with Hitachi Storage Technology

Founded in 2007 and headquartered in Bangkok, Gulf JP Co., Ltd., is one of

Thailand’s largest independent providers of electricity. The company serves

both the general public, via Electricity Generating Authority of Thailand (EGAT)

and industrial users in main industrial zones of the country. To ensure IT

operations provide maximum performance and backup to support 24/7

electricity generation, Gulf JP chose a solution based on Hitachi Adaptable

Modular Storage and Hitachi replication software.

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S U C C E S S S T O R Y

Currently, Gulf JP is in charge of 5 active power

plants. The company has 9 others under

construction, including 2 Independent Power

Producers (IPPs) and 7 Small Power Producers

(SPPs). It also has 12 more projects under

development to ensure solid and sustainable

growth in the future. Today, Gulf JP has hired

more than 400 employees, and that figure is

expected to hit 1,000 in 2015.

All Gulf JP’s projects are equipped with the latest

technologies to ensure the maximum capacity

and productivity with environmental conscience

as it keeps promises to the local communities

and creates confidence.

Business Never Stops

The power industry is one of the core sectors

driving economic growth in Thailand. Any minor

power disruption would cause tremendous

damage. Therefore, Gulf JP carefully monitors

its IT environment to support business continuity

and maximum performance.

One of Gulf JP’s IT strategies addresses IT

development, ensuring that it is in accordance

with business direction and business needs.

The power industry requires that data storage

must be reliable and deliver maximum

performance to ensure electricity is generated

around the clock. Therefore, one of Gulf JP’s

major requirements is a backup plan, to ensure

effective and reliable data backup, which, in

turn, ensures business continuity.

Hitachi Adaptable Modular

Storage Supports Nonstop

Operations and Disaster Recovery

After comparing the product performance of

various brands of storage, Gulf JP determined

that Hitachi Data Systems offered the

most ideal solution for its business. Hitachi

technology would support its SAP enterprise

resource planning (ERP) system, core storage

system and data backup for disaster recovery

in case central data become inactive. Hitachi


S U C C E S S S T O R Y

Adaptable Modular Storage (AMS) 2300 was

selected for the ERP system to store core data

at Gulf JP headquarters. AMS 2300 would

perform functions, such as email and file

sharing, and storage of engineering data for all

power plants. For its disaster recovery solution,

Gulf JP employed AMS 2100. Hitachi software,

including Hitachi TrueCopy ® Synchronous

and Hitachi In-System Replication bundle1 replicate data from core data so the solution can

immediately substitute the central data in case

of any disasters.

Advanced Technology with

Flexibility and User-friendliness

Technology-wise, Hitachi Data Systems is the

only provider using innovative SAS technology,

which delivers high performance, flexibility

and scalability. Moreover, AMS systems

are scalable and can be connected to offer

performance that is equivalent to enterprise

levels by simply upgrading the controller. The

Gulf JP’s core system and ERP system are

effectively compatible with Hitachi technology.

In addition, the Hitachi In-System Replication

1 Hitachi In-System Replication bundle includes Hitachi

ShadowImage ® Replication software and Hitachi

Copy-on-Write Snapshot software.

“Since the implementation, we are very satisfied with the easy

data replication process between AMS 2300 and AMS 2100.”

Ply Samudavanija

Vice President Information Technology

Gulf JP Co., Ltd.

bundle provides an enterprise-level data cloning

capability; this feature enables instant data

access for the SAP testing environment.

According to Ply, Gulf JP is impressed with the

close supervision and quick after-sales services

provided by MFEC, a Hitachi TrueNorth

Partner. Hitachi Data Systems Global Services

also provided consultation services and

comprehensive information, which strengthened

Gulf JP’s confidence in the solution.

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S U C C E S S S T O R Y

“Since the implementation, we are very satisfied

with the easy data replication process between

AMS 2300 and AMS 2100, which supports

various data changes, regardless of how much

data there is, whether the data is overflowing or

how much the data changes. Data transfers take

only a short time with no problems, so system

administrators realize its user friendliness, time

savings and effectiveness, time savings and

effectiveness,” added Ply.

Gulf JP’s future plans to expand its IT

environment rely on the expansion of its data

storage systems to serve the increasing number

of power plants. At the same time, the company

will be implementing the disaster recovery site

system at individual plant locations.

About MFEC

MFEC Public Company Limited (PCL)

was established in 1997 as a bridge from

the paradigm of enterprise computing to

the new wave of the Net economy.

MFEC operates in 3 main business

categories: IT professional services,

system integration and maintenance

services. Services range from IT

strategy consulting and design, system

integration and professional services

to business software consulting and

services. Specialties are network

computing and e-business. MFEC is

also active in offshore development

with its R&D center, which focuses on

creating solution sets from experience in

various industry domains.

The company serves over 200 large

enterprise clients in Thailand and

overseas in diversified industries, such

as telecommunications, banking and

finance, manufacturing and healthcare

as well as the public sector.

Please visit http://www.mfec.co.th/ for

more information.


S U C C E S S S T O R Y O T H E R S

Saint Ignatius’ College, Riverview

INDUSTRY Education

SOLUTIONS Modular Platform

Hardware — Hitachi Adaptable Modular Storage 2100

Software — Hitachi Device Manager and Hitachi Tuning Manager

Services — Provided by Hitachi TrueNorth Partner Accucom

“We have been using Hitachi for a number of years and have always been really

impressed with its performance. By providing the systems to adequately store, connect

and back up our resources, we are confident that we have the foundation to provide

our students with the education and training needed to live and work in a digital world.”

Matthew Taylor

Infrastructure Manager

Saint Ignatius’ College, Riverview

Saint Ignatius’ College, Riverview, Proceeds on the Digital

Education Revolution Track with Hitachi Data Systems

Saint Ignatius’ College, Riverview, in New South Wales, Australia, has a

long tradition in and reputation for providing its students with the best

educational tools available. Introducing a 1:1 laptop scheme to enhance the

learning process meant the college needed to upgrade its central storage

infrastructure. Hitachi Data Systems worked alongside Hitachi TrueNorth

Partner Accucom to deploy Hitachi Adaptable Modular Storage 2100. The

solution accommodates high data volume, encourages innovative learning

and better supports digital literacy for the college.

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About Saint Ignatius’ College

Located in the Sydney suburb of Riverview,

Saint Ignatius’ College, Riverview, is a Jesuit

school for boys serving day students and

boarders from years 5 through 12. Established

by the Jesuits in Sydney, Australia in 1880, it

is part of the international network of Jesuit

schools that began in Messina, Sicily, in 1548.

Today, the college is committed to providing its

1,600 students and 300 staff with access to

the best teaching and learning tools available.

A Digital Deluge

Educational institutions today are increasingly

relying on technology for teaching and learning

in and out of the classroom. In support of this

trend, the Australian Government introduced

the Digital Education Revolution (DER) initiative

in 2009, which aims to deliver sustainable and

meaningful change to education in Australian

schools.

A major component of DER is the National

Secondary School Computer Fund, which

strives for a computer-to-student ratio of

1:1 for students in years 9 to 12 nationwide.

Depending on need and preference, schools

can purchase netbooks, laptops, tablet

computing devices or desktop computers, or

deploy a mix of mobile and stationary devices

for use in the classroom.

According to Infrastructure Manager at Saint

Ignatius’ College, Matthew Taylor, the college

was facing requirements for computers that

were growing beyond the 1,600 PC and Mac

clients currently deployed. The college was

challenged with increasing demands on its

storage network and needed a more robust

solution to support its rapid data growth. With

more and more students owning their own

laptops, the college predicted resulting data

growth of 25% year on year.

The college prides itself on providing

innovative and effective e-learning

environments that will encourage more critical

student thinking, boost student interest and

enhance communication between students

and teachers.

“One of the courses that we offer is in

multimedia, where students learn to film

and edit movies. With video and data-rich

applications now a large part of our school

curricula, such large files mean that we need

more room to store this additional data,”

said Taylor.

“We now have a faster and more powerful storage

network that more than tripled our storage capacity

from 7TB to 27TB.”

Matthew Taylor

Infrastructure Manager

Saint Ignatius’ College, Riverview


S U C C E S S S T O R Y

Solution Takes Storage to the Top

of the Class

Saint Ignatius’ College had been using Hitachi

Adaptable Modular Storage (AMS) 200 as its

core storage infrastructure for a number of years.

This was used to store all email, databases,

student records, print services and Linux data

on the network. While this Hitachi offering had

provided the college with a reliable solution

for almost 5 years, it was reaching maximum

storage capacity and was preventing the college

from moving its information and communications

technology (ICT) capabilities forward.

In addition, the college wanted to implement a

virtual desktop environment so that staff and

students could access all of their data and

applications outside of the classroom. This would

allow students to access the college’s e-learning

resources via their virtual desktops across any

network and device, and from any location.

“We needed a solution that would maintain

high levels of information availability, so that

all staff and students would have easy and

flexible access to files and applications should

anything happen to the network,” said Taylor.

“By providing access to the college’s resources

over a virtual desktop infrastructure, we can

enable students to learn both within the

classroom environment as well as at their own

pace in the comfort of their home.”

Saint Ignatius’ College Graduates

to Storage Success

Saint Ignatius’ College engaged independent

specialist storage solution provider Accucom

and put out a tender with a number of

different vendors to find a solution that met the

college’s evolving needs. Accucom conducted

a thorough analysis of the college’s existing

storage infrastructure and recommended that it

stick with Hitachi, considering the high reliability

and interoperability that the company had

previously delivered.

The college deployed Hitachi Adaptable

Modular Storage 2100, a reliable, scalable

storage system that provides enterprise-grade

performance to manage its data and other

applications. It also provides a virtualized

storage network.

“We started with 3 storage racks and bought

an additional rack at the beginning of this year,”

said Taylor. “The upgrade was seamless. The

new rack was installed in 10 minutes. It took

longer to get the rack out of the box!

The college also implemented Hitachi Device

Manager and Hitachi Tuning Manager. These

software modules allow Taylor to manage

the storage network and analyze the data to

help formulate improvements, all from a single

intuitive web interface.

Accucom was integral to the entire deployment

process. “Our solution architects worked in

conjunction with Matthew Taylor to understand

the college’s business drivers. This ensured

that the solution we proposed would not

only meet but also exceed their requirements

and the system demands. We work in a

consultative way with our customers as

we believe that business is done through a

strategic partnership, not on a transactional

basis,” said Accucom Sales and Marketing

Manager, Natasha Babic.

According to Matthew Taylor, with the new

Hitachi solutions in place, catering for current

and future storage capacity is easier than

ever before. “We now have a faster and more

powerful storage network that more than tripled

our storage capacity from 7TB to 27TB. As

a result, everyone’s storage quota has been

increased from 500MB to 2GB, meaning we

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S U C C E S S S T O R Y

can share and store more multimedia files and

do much more work with video,” he explained.

A Look Forward

With AMS 2100 now deployed, Saint Ignatius’

College is moving towards a virtual computing

environment. A pilot of VMware View, VMware’s

desktop virtualization and desktop management

software, has been stored on AMS 2100 to

provide select staff and students with access

to their own virtual desktop. Full deployment

of VMware View is planned in the next few

months, following completion of the pilot with

select year groups.

The pilot has been very successful so far,

giving staff and students greater mobility and

freedom to access their information, and a

complete rollout will be completed in the next

2 months. This would not have been possible

without the AMS 2100,” Taylor said.

Another key step will be to put disaster

recovery in place to guard in the event of a

network failure on the primary system or a

natural disaster. The college will be building in

Hitachi TrueCopy ® Synchronous software, a

remote mirroring feature built into AMS 2100,

which saves data to primary and secondary

sites simultaneously. It will provide the college

with the ability to create a secondary disaster

recovery site using its legacy AMS 200

hardware and provide peace of mind to both

the IT staff and students. Once the college

migrates its data from the legacy system to

the new one the team will develop the mirrored

site to provide a robust and reliable disaster

recovery solution.

The disaster recovery capability will rapidly

reduce the hassle and downtime associated

with network failures, and gives us peace of

mind that our data is in safe hands. While the

AMS 200 is being phased out as our primary

storage system, we can use the storage

system for our new disaster recovery site,

giving us a higher return on investment,”

added Taylor.

Taylor has determined that Saint Ignatius’

College now has a clear storage strategy to

accommodate its rapid growth, ultimately

providing its students with a superior learning

environment. “We have been using Hitachi for

a number of years and have always been really

impressed with its performance. By providing

the systems to adequately store, connect and

back up our resources, we are confident that

we have the foundation to provide our students

with the education and training needed to live

and work in a digital world,” he concluded.

About Accucom

Accucom is a leading IT infrastructure

services company based in the

Norwest Business Park, in New South

Wales, Australia. Established in 1988,

Accucom has deep experience and

expertise across key practice areas,

including, but not limited to: data center

solutions, storage and virtualization,

network design and management, VoIP,

Internet and cloud services, professional

and managed services, as well as

procurement. Accucom leverages worldleading

technology solutions from strong

partner relationships with Tier 1 vendors,

including: APC, Cisco, CommVault, HP,

Hitachi, Microsoft, Mitel and VMware, to

name a few.


S U C C E S S S T O R Y O T H E R S

Shenzhen World Union Properties Consultancy Co., Ltd.

INDUSTRY Services: Property Consulting

SOLUTIONS Modular Platform, File and Content Services, Virtualization, Business Continuity and Replication

Hardware — Hitachi Adaptable Modular Storage 2500, Hitachi NAS Platform 3080,

powered by BlueArc ®

Software — Hitachi Dynamic Provisioning and Hitachi ShadowImage ® Replication

By using Hitachi storage devices, World Union now enjoys total confidence that

its data will remain protected, even in the event of hardware failure. It also enjoys

a simplified backup process and enhanced data recovery with the support of

market-leading backup software.

Property Consultancy Employs Hitachi Storage Architecture to

Leverage Existing IT Resources

Founded in 1993, Shenzhen World Union Properties (World Union) was

China’s first professional real estate consulting services organization. After

18 years of growth, the company is now a nationwide real estate service

provider. Today, it has 27 subsidiaries providing holistic, high-quality services

for over 1,000 real estate projects in more than 100 cities. To support the

vast amount of data from such tremendous expansion and ensure business

continuity, World Union turned to a solution from Hitachi Data Systems.

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S U C C E S S S T O R Y

Headquartered in Shenzhen, World Union

operates 5 major business centers in Southern

China, Northern China, Eastern China,

Southwestern China and Shandong Province.

The company offers a unique “Consulting +

Implementation” business model with services

ranging from regional development, urban

redevelopment and land transfer to project

development, sales and property rental.

Strong Growth Demands

Strong Storage

In the wake of China’s rapid informatization,

World Union found itself dealing with a dramatic

increase in applications data and users,

which was creating heavy workloads and high

capacity demands on both its storage and

system resources. To protect its invaluable

information assets and create a strong

foundation for future growth, World Union knew

that it had to build a powerful, highly effective

and reliable storage platform.

In the years since it first commenced business,

most of World Union’s application data had

been stored on its servers’ built-in hard disks,

whereas other data had been saved in separate

storage devices, leading to the creation of

isolated islands of storage. Whenever World

Union needed to upgrade or expand its

storage capacity, downtime was required and

business was interrupted. Widely dispersed

data also made it more difficult to manage and

impossible to centralize backup of this data,

and there was no guarantee that this data

could be securely protected.

In the long run, it was obvious that this storage

and IT environment would seriously undermine

the company’s strong growth. Faced with this

growing threat, World Union committed to

reforming its IT infrastructure and establishing

a dynamic new storage platform for centralized

data management.

Hitachi Technologies Consolidate

Mission-critical Data and Enhance

IT Efficiency

After an extensive evaluation of its IT

infrastructure, World Union developed a clear

set of goals and requirements for the new

IT system. Most importantly, the company

wanted to consolidate all mission-critical data

from its headquarters’ isolated applications

into a single, centralized storage platform.

To achieve this, World Union first planned to

leverage its existing IT resources to build a highperformance,

reliable and energy-saving new IT

architecture that could provide high availability

and security for processing and protecting data.

Second, it would build a robust backup and

disaster recovery strategy to ensure business

continuity and provide seamless data protection

throughout the new infrastructure.

Based on World Union’s current and future

needs, Hitachi Data Systems designed a

state-of-the-art storage architecture using

Hitachi Adaptable Modular Storage (AMS) 2500

and Hitachi NAS Platform 3080, powered by

BlueArc ® , as the core of a unified NAS and

SAN storage platform. The iSCSI SAN provides

unsurpassed I/O performance and reduces

operational costs at the same time. This new

system would use SAS disks for data that

requires high performance and SATA disks for

all other data. Hitachi also proposed to use

their existing storage devices for VMware Data

Recovery and other backup solutions.


S U C C E S S S T O R Y

To accommodate the future deployment

of virtualization in World Union’s business

applications, Hitachi likewise suggested

complementing the highly scalable Hitachi AMS

2500 with Hitachi Dynamic Provisioning. This

advanced software highly improves utilization

of capacity, high-performance SAS drive and

VMware vSphere’s High Availability solution. This

would enable virtual machines to run nonstop,

thus ensuring unprecedented levels of business

continuity and system resiliency.

In the system deployment process, the first step

was to reference applications, traffic, availability

and importance, and then categorize World

Union’s data as follows:

Database and transaction data, which

requires concurrency read/write I/O operation

with small block size

� Shared files, which multiple users access in

the same file system, and which create a huge

demand for throughput and bandwidth

� Others, which includes low-volume

application data that is infrequently used

Second, existing directed attached storage was

replaced with a unified platform that combines

NAS and SAN solutions, and enables seamless

file-sharing and storage functions for intranet,

email and office systems. Hitachi NAS Platform

was connected to AMS 2500 through a Fibre

Channel switch.

Third, the midrange Hitachi AMS 2500 storage

system was configured with a number of Fibre

Channel ports. This provided a variety of fast,

low-bandwidth I/Os to support heavy-workload

applications, such as database, email and

business applications.

A Centralized Storage Solution

To support World Union’s diverse operational

needs and its future development strategy,

Hitachi recommended a centralized storage

solution (see Figure 1), which includes:

� A high-performance Hitachi NAS Platform

3080 with 2 nodes providing CIFS and

NFS connections.

� A midrange Hitachi AMS 2500 Fibre

Channel storage platform with tiered

architecture, configured with 56 300GB SAS

disks and eight 2TB SATA disks. The SAS

hard drives are allocated for storing data,

which requires 24/7 access, while the SATA

hard drives are used either for data backup

or iSCSI interfaces.

The Immense Benefits of Hitachi

Solutions

With Hitachi solutions, World Union has been

able to solve its concurrent IT problems and

optimize its existing storage resources and

functionalities within a highly manageable new

centralized system. Most significantly, Hitachi

solutions provide a range of multifaceted

benefits that meet the evolutionary needs of

World Union’s ongoing IT development.

With Hitachi solutions, World Union has been able to solve

its concurrent IT problems and optimize its existing storage

resources and functionalities within a highly manageable

new centralized system.

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S U C C E S S S T O R Y

HDS HNAS3080 = Hitachi NAS Platform 3080, powered by BlueArc ®

HDS AMS2500 = Hitachi Adaptable Modular Storage 2500

Figure 1. World Union’s New System Topology

Advanced Flexibility

and Technology

Hitachi AMS 2500 provides a high level

of scalability, which can comfortably meet

continuous data growth long into the future,

and incorporates symmetric active-active

controllers for automating I/O balancing.

Hitachi NAS Platform 3080, which is designed

to run on dual pipeline architecture, ensures

massive computing parallelism to support

multiple applications. In general, Hitachi storage

combines high-capacity I/O performance with

superb scalability and performance.


S U C C E S S S T O R Y

System Availability

Hitachi storage solutions not only deliver high

performance and flexibility, but also provide high

reliability and security for data protection. For

example, Hitachi products provide a mirrored

cache among system nodes for data security or

protection.

Investment Protection and

Economies of Scale

The new system uses open standards, which is

vital for investment protection. In fact, the project

is designed to offer investment protection not

only in terms of hardware, but also in terms of

human and knowledge resources.

The combined SAN and NAS gateway ensures

flexible expansion and high economies of scale.

Unlike other NAS products, which require total

replacements for system upgrades, Hitachi

storage technology gives World Union the

freedom to scale up either its NAS network or

its back-end SAN system to meet its specific

capacity and performance needs.

Reliable File Sharing

Replacing the company’s Microsoft Windows

servers and low-end NAS devices with highquality

Hitachi NAS products has enabled stable

and reliable file sharing. This is because Hitachi

NAS Platform breaks through the traditional

bottlenecks that are commonly found in Linuxor

Windows-based file systems. Using Hitachi

technologies, a single file system can support

256TB of capacity, compared to a Windowsbased

file system, which is limited to a capacity

of just 2TB. Hitachi NAS Platform can also

handle up to 16 million files in a single directory,

instantly solving the problem of sharing large

number of files. These technological advantages

are further enhanced with a comprehensive

variety of data protection and backup solutions

for different kinds of data.

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S U C C E S S S T O R Y

Dependable Data Backup

By using Hitachi storage devices, World Union

now enjoys total confidence that its data will

remain protected even in the event of hardware

failure. It also enjoys a simplified backup process

and enhanced data recovery with the support of

market-leading volume clone software: Hitachi

ShadowImage® Replication.

Working in collaboration with Hitachi, World

Union has established a comprehensive,

centralized storage architecture that provides

a solid foundation for the company’s future

development. To enable the continual growth

of this infrastructure, and to support World

Union in its drive to enhance the quality of its

administration and maintenance, Hitachi Data

Systems continues to work with the company

by introducing new technologies and solutions,

such as capacity management, disaster

recovery management and data and content

archiving systems.


S U C C E S S S T O R Y O T H E R S

Singapore Management University.

INDUSTRY Services: Property Consulting

SOLUTIONS Enterprise Platform, Modular Platform, Business Continuity and Replication, Storage Management

Hardware — Hitachi Adaptable Modular Storage 2500 (2), Hitachi Universal Storage Platform ® VM

Software — Hitachi Storage Navigator Modular 2, Hitachi TrueCopy® Synchronous, Hitachi IT

Operations Analyzer

Services — Consultancy, planning and implementation services provided by Hitachi Data

Systems Global Solution Services

The Hitachi solution enabled SMU to minimise the risks involved in storage

migration by using the storage virtualisation capabilities of the Universal Storage

Platform VM, which allowed us to successfully migrate our old storage systems

to the new platform with minimal disruption.”

Calvin Chan

Deputy Director, Enterprise Infrastructure

Integrated Information Technology Services

Singapore Management University

Singapore Management University Minimises Storage Migration

Risks with Hitachi Modular and Enterprise Storage

The Singapore Management University (SMU) had been seeking to upgrade

its storage systems as part of its technology refresh cycle. With many

mission-critical applications riding on the storage infrastructure, it was

imperative to minimise downtime during the data migration process. This

was one of the key reasons SMU decided to partner Hitachi Data Systems

for its storage upgrade. The university deployed Hitachi Adaptable Modular

Storage 2500 with the Hitachi Universal Storage Platform ® VM to handle

backend virtualisation to ensure minimal disruption during migration.

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SMU was established in January 2000 as

Singapore’s first publicly funded autonomous

university to offer a style of education modelled

after the globally recognised Wharton School

of the University of Pennsylvania. Its stateof-the-art

city campus is located in the heart

of Singapore’s bustling Civic District. Today,

SMU has more than 7,000 students and

comprises 6 schools: School of Accountancy,

Lee Kong Chian School of Business, School

of Economics, School of Information Systems,

School of Law and School of Social Sciences.

It also has about 700 staff, including some 300

faculty recruited from around the world.

Email, teaching and learning, student

administration, finance and human resource

management are some mission-critical

applications that support the staff and students

of SMU in their daily work. Underpinning these

applications is a storage infrastructure that is

vital to the smooth functioning of the university

and its programmes.

The SMU storage infrastructure spans 2 sites, a

primary and a secondary data centre, to allow

for redundancy and site resiliency. In the past,

it had 2 storage systems located at each site:

one for servers with high criticality and high

performance and one for servers with medium

and low performance. These were connected

through storage area network (SAN) switches.

In 2010, as part of the university’s technology

refresh cycle, SMU decided to upgrade

its storage infrastructure to capitalise on

new technologies that will facilitate storage

management and lower the total cost of

ownership (TCO).

The university evaluated proposals from several

vendors before deciding to opt for Hitachi

Data Systems. This was not just because of the

features, functionalities and lower total cost of

ownership (TCO) of the proposed Hitachi solution,

but also because Hitachi back-end virtualisation

capabilities would enable SMU to minimise the

downtime involved in storage migration.

Key Considerations

Downtime was an important consideration given

the mission-critical nature of the applications

riding on the storage infrastructure. For

example, an estimated 5,000 to 6,000 users

could be online at any time accessing the email

system. Equally important are the teaching and

learning applications.

Sudharsanan Ranganathan, Manager with

SMU’s Integrated Information Technology

Services, said, “Imagine if you are about to teach

a class and the application breaks down, what

would you do for the next one and a half hours?”

The teaching and learning system is accessed

not just by students in the university’s 100 or

more classrooms, but also those in discussion

groups or individuals preparing for classes.

Sudharsanan estimates that about 2,000 students

use the teaching and learning application during

the university’s operating hours.

Scheduling downtime for any system,

therefore, has never been easy. “We have

students, faculty and staff working round

the clock. We cannot afford to have the

services go down, and if there is downtime,

it has to be scheduled and kept very minimal,”

said Sudharsanan.


Selection and Implementation

The Hitachi proposal got the nod because the

risks were minimal and scheduled downtime

would be minimised. The solution involved

the use of Hitachi Universal Storage Platform

(USP) VM to migrate data from the old storage

systems to the new Hitachi Adaptable Modular

Storage (AMS) 2500.

Based on USP VM, unique Hitachi virtualisation

capability masks complexity and presents all

heterogeneous storage as a single pool that

can be controlled and optimised simply and

centrally using a powerful suite of management

tools. In the SMU example, the USP VM was

used to virtualise the university’s existing storage

systems and the new AMS 2500 into one

pool. This gave users uninterrupted access

to the data even as it was being moved from

the previous storage to the new AMS 2500.

The nondisruptive data migration was carried

out using Hitachi Tiered Storage Manager,

which allows seamless, transparent data

volume movement among any storage systems

attached to the USP VM.

The deployment of the new storage solution

and the planning and execution of the storage

migration was carried out by the Hitachi Data

Systems Global Solution Services team.

SMU had about 40 servers connected to the

storage infrastructure, with 20 servers at each

“With the previous storage solution, we had to engage the vendor’s

services in order to provision storage space. The Storage Navigator

Modular 2 has enabled us to do this by ourselves. This has effectively

reduced onsite support and, therefore, results in lower TCO.”

Sudharsanan Ranganathan

Manager

Integrated Information Technology Services

Singapore Management University

site. These were cut over to the new platform

in batches whenever downtime was available.

In all, the planned migration took about

3 months. “We would cut over the systems

whenever we could find the slots to do so.

So every weekend, we would move about

3 or 4 servers. We also took the opportunity

of the term break and the recess week,”

said Sudharsanan.

Before moving each batch of servers, the

storage administration team would carry out

pre-check activities to make sure that all

processes were in place and that all required

tasks related to migration were taken care of.

These included back-end configuration and

SAN switch zoning, as well as checking on the

Fibre Channel connections. After each batch

of servers was moved to the new storage

infrastructure, SMU also scheduled downtime

for application testing before bringing the

system up again.

With the new storage infrastructure, the

medium- and high-performance storage

systems previously deployed at each of the

data centers were consolidated onto a single

AMS 2500, with about 40TB of storage at each

site. The 2 sites are maintained as an activeactive

cluster, with data mirrored using Hitachi

TrueCopy ® Synchronous replication. Hitachi

IT Operations Analyzer was also deployed for

events monitoring.

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Reduced Downtime with

Virtualisation and Seamless

Storage Migration

With USP VM, SMU was able to make use

of unique Hitachi virtualisation capabilities to

present existing storage systems and the new

AMS 2500 as one data pool. This allowed

seamless storage migration to take place in

the background, without impacting users’

access to the data residing on heterogeneous

storage systems.

The Hitachi solution enabled SMU to minimise

the risks involved in storage migration by using

the back-end virtualisation capabilities of the

USP VM, which allowed us to successfully

migrate our old storage systems to the

new platform with minimal disruption,” said

Calvin Chan, Deputy Director of Enterprise

Infrastructure and project lead of this SMU

storage upgrade.

With the data migration taking place at the back

end, the servers only had to reboot to the new

storage when ready. In effect, this reduced the

downtime involved in storage migration to less

than an hour, excluding the downtime that SMU

had scheduled for applications testing.

Alternative solutions proposed by other vendors,

such as host-to-host migration, could involve a

downtime of about 8 to 12 hours for migrating

about 400GB of data, Sudharsanan estimated.

Lower TCO through Self-service

Storage Management

The Hitachi solution enables SMU to do selfservice

storage provisioning and management

through Hitachi Storage Navigator Modular 2

(HSNM 2), a software that enables essential

functions for the management and optimisation

of individual Hitachi storage systems. HSNM

2 provides both a web-accessible graphical

management interface and a command line

interface to allow ease of storage management.

“HSNM 2 is a user-friendly tool,” said

Sudharsanan. “With the previous storage

solution, we had to engage the vendor’s

services in order to provision storage space.

HSNM 2 enables us to do this by ourselves.

This has effectively reduced onsite support

and, therefore, lowered TCO, through lower

cost of services.”

Consolidation of Disparate

Storage Systems

Besides consolidating previous mid- and highperformance

storage systems onto the same

platform, the new Hitachi solution has also

allowed SMU to bring other disparate network

attached storage (NAS) systems onto AMS

2500. “Previously, storage was acquired on

a project basis, so we had separate NAS for

separate projects,” explained Sudharsanan.

Today, a new approach to storage acquisition

and the emergence of new technologies provide

SMU with an opportunity to consolidate these

disparate systems onto a single box, lowering

the maintenance cost. “The Hitachi solution

has been able to support the consolidation

of different platforms, such as [Microsoft]

Windows, Linux and UNIX, thereby providing

scalability and resiliency,” said Sudharsanan.


S U C C E S S S T O R Y

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Hitachi is a registered trademark of Hitachi, Ltd., in the United States and other countries. Hitachi Data Systems is a registered trademark and service

mark of Hitachi, Ltd., in the United States and other countries.

All other trademarks, service marks and company names in this document or on this Web site are properties of their respective owners.

Notice: This document is for informational purposes only, and does not set forth any warranty, expressed or implied, concerning any equipment or

service offered or to be offered by Hitachi Data Systems. This document describes some capabilities that are conditioned on a maintenance contract

with Hitachi Data Systems being in effect, and that may be configuration dependent, and features that may not be currently available. Contact your

local Hitachi Data Systems sales office for information on feature and product availability.

© Hitachi Data Systems Corporation 2012. All Rights Reserved. 2012

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