a better career - Townsville City Council


a better career - Townsville City Council

a better career



Customer Service

At Townsville City Council, our emphasis

is on customer service and helping residents

find answers and solutions; we aim to

finalise 95% of all council queries directed

to us. The Customer Service Centre is the

information gateway for Townsville City


for a career with townsville city council

visit jobs and careers at www.townsville.qld.gov.au

corporate services

Customer Service

What do we do?

As the Customer Service Centre is the front line for council, we

aim to answer the majority of council queries as the first point

of contact. If not, Customer Service Representatives assist

residents to make contact with the department they need. In

addition to assisting customer queries we are also responsible

for accepting and processing customer account payments.

The types of activities Customer Service Representatives may


>> Reception for whole of council, issuing visitor’s passes,

Room bookings and key collection

>> Customer queries and requests

>> Payment for all council operations – cash, cheque, Visa,


>> Requests for service for all council departments

>> Information on council services

>> Order and pick up plans

>> Plumbing applications and Book plumbing inspections

>> Order and collect stand pipes

>> Dog registration payments and information.

What qualities suit the role:

>> Pleasant and friendly manner

>> Enjoy talking to people

>> Confidence with handling cash

>> Aptitude for working with computers

>> Ability to work quickly and accurately

>> High level of motivation

Which qualification could help me?

>> Certificate II, III or IV in Customer Contact

>> Certificate IV, Associate Diploma or Bachelors Degree in


How do I apply?

To find out more about current opportunities

and information on how to apply please visit us

at Jobs and Careers at www.townsville.qld.gov.au.

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