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PacketTrap MSP User's Guide - Software Communities - Quest ...

PacketTrap MSP User's Guide - Software Communities - Quest ...

PacketTrap MSP User's Guide - Software Communities - Quest

  • Page 2 and 3: About PacketTrap MSP PacketTrap MSP
  • Page 4 and 5: You can easily switch to the new da
  • Page 6 and 7: PacketTrap MSP Setup User Guide Thi
  • Page 8 and 9: Visit the PacketTrap MSP support si
  • Page 10 and 11: • There exists a large amount of
  • Page 12 and 13: Host Server System Requirements Por
  • Page 14 and 15: System Requirements for Device and
  • Page 16 and 17: • 4 GB RAM -> 2 GB RAM • 8 GB R
  • Page 18 and 19: Adding Groups You can create multip
  • Page 20 and 21: allows network administrators to qu
  • Page 22 and 23: For more information on troubleshoo
  • Page 24 and 25: 4. In the Enter Targets field, type
  • Page 26 and 27: Ping Timeout (ms) Maximum amount of
  • Page 28 and 29: set and manage the device's credent
  • Page 30 and 31: 1. In the PacketTrap MSP Studio, cl
  • Page 32 and 33: Updating Your Version of PacketTrap
  • Page 34 and 35: Monitoring Your Devices by WMI Wind
  • Page 36 and 37: The following diagram shows how Pac
  • Page 38 and 39: Visit the PacketTrap MSP Community
  • Page 40 and 41: Touring the Dashboard View User Int
  • Page 42 and 43: • Move gadgets around in the Dash
  • Page 44 and 45: Gadget Name Description Location of
  • Page 46 and 47: Gadget Name Description Location of
  • Page 48 and 49: 1. From the Dashboard menu, click A
  • Page 50 and 51: See Also About Gadgets Editing Gadg
  • Page 52 and 53:

    12. To make a data field the primar

  • Page 54 and 55:

    1. In the PacketTrap MSP Studio, se

  • Page 56 and 57:

    DNS Audit The DNS Audit tool matche

  • Page 58 and 59:

    Graphical Ping The Graphical Ping t

  • Page 60 and 61:

    Configuring the Ping Scan Tool Sett

  • Page 62 and 63:

    3. In the Credential Details sectio

  • Page 64 and 65:

    To run the Switch Port Mapper tool

  • Page 66 and 67:

    1. In the Devices View, select a de

  • Page 68 and 69:

    • Go to Power Settings. • Searc

  • Page 70 and 71:

    Ping Timeout (ms) Maximum amount of

  • Page 72 and 73:

    • Overview of Local Polices • O

  • Page 74 and 75:

    9. Click the Blackout Schedule tab.

  • Page 76 and 77:

    See Also Adding New Policies About

  • Page 78 and 79:

    1. In the Monitors Tab, navigate to

  • Page 80 and 81:

    Monitors the number of processors,

  • Page 82 and 83:

    • SMTP Connects to a SMTP server

  • Page 84 and 85:

    NOTE: HP and Juniper require Telnet

  • Page 86 and 87:

    description, OID, or which services

  • Page 88 and 89:

    From a device: You can create a cus

  • Page 90 and 91:

    1. On the Main menu, click Configur

  • Page 92 and 93:

    Finding Vendors in the MIB Library

  • Page 94 and 95:

    5. Select an OID in the drop-down l

  • Page 96 and 97:

    For more information on the SNMP Wa

  • Page 98 and 99:

    Removing Custom SNMP Monitors from

  • Page 100 and 101:

    1. Select a device in the Devices V

  • Page 102 and 103:

    NOTE: If you have multiple custom m

  • Page 104 and 105:

    See Also Adding Alerts Escalating A

  • Page 106 and 107:

    Escalating Alerts Escalating Alerts

  • Page 108 and 109:

    To set up an alert for a custom mon

  • Page 110 and 111:

    This section includes the log outpu

  • Page 112 and 113:

    Adding a New AntiVirus Policy 1. In

  • Page 114 and 115:

    Configuring Advanced Scan Settings

  • Page 116 and 117:

    Performs a thorough scan of all the

  • Page 118 and 119:

    Disabling Windows Services When you

  • Page 120 and 121:

    AntiVirusSoftwareInstalled This ale

  • Page 122 and 123:

    4. In the Entry Type drop-down list

  • Page 124 and 125:

    See Also Overview of Patch Manageme

  • Page 126 and 127:

    NOTE: It may take a few seconds for

  • Page 128 and 129:

    See Also Configuring Autotask to Wo

  • Page 130 and 131:

    Configuring ConnectWise to Work wit

  • Page 132 and 133:

    • Deselect the Include Device Det

  • Page 134 and 135:

    3. Select the device that you want

  • Page 136 and 137:

    1. In the PacketTrap MSP Studio, cl

  • Page 138 and 139:

    To start creating a custom report 1

  • Page 140 and 141:

    3. Locate the report that you want

  • Page 142 and 143:

    1. In the Reports View, click Expor

  • Page 144 and 145:

    The following diagram shows how Pac

  • Page 146 and 147:

    To view network traffic information

  • Page 148 and 149:

    Conversations The Conversation grou

  • Page 150 and 151:

    NOTE: You can use the Pie Chart lin

  • Page 152 and 153:

    Touring the Network Map Editor User

  • Page 154 and 155:

    1. In the Studio tree view, right-c

  • Page 156 and 157:

    1. Select a group and double-click.

  • Page 158 and 159:

    2. Click Edit. The Network Map Edit

  • Page 160 and 161:

    offices in different cities across

  • Page 162 and 163:

    Deleting Network Maps You can delet

  • Page 164 and 165:

    • Number of devices in your datab

  • Page 166 and 167:

    • Helps generate reports about th

  • Page 168 and 169:

    • 2-hour-data noise threshold •

  • Page 170 and 171:

    4. Click Copy URL or Email URL to s

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