ProService Magazine - International Society of Certified Electronics ...

ProService
Magazine
A Journal of NESDA A and ISCET • February 2004
www.nesda.com • www.iscet.org
Connecting
to the Future F
at
NPSC 2004

www.nesda.com
www.iscet.org
An official journal of NESDA
(National Electronics Service
Dealers Association), and ISCET
(International Society of Certified
Electronics Technicians)
Purpose
ProService Magazine, a publication
for members of NESDA and ISCET,
is produced by NESDA, the National
Electronics Service Dealers Association,
3608 Pershing Ave., Fort Worth, TX
76107. It is intended for the enlightenment,
education and entertainment of
the members of NESDA and ISCET.
With the exception of official
announcements, the statements and
opinions expressed herein are those of
the authors and not necessarily those of
the associations.
Unless otherwise clearly indicated,
neither NESDA nor ISCET endorses any
company, product or service appearing
in any article in this publication.
Business and Editorial Offices
3608 Pershing Ave., Fort Worth, TX
76107-4527; 817-921-9061;
Fax 817-921-3741;
www.nesda.com; www.iscet.org
Executive Director: Mack Blakely
Director of Communications:
Sheila Fredrickson
Email: sheila@nesda.com
Associate Editor/Production:
Stephanie Miller
Email: stephanie@nesda.com
Copyright
Copyright © 2004 by NESDA,
Inc., all rights reserved. No part of this
publication may be reproduced or
transmitted in any form or by any
means without written permission from
NESDA.
What’s Inside:
Table of Contents
Motorola Introduces Flat-Panel Televisions at CES 2004 . . . . . . . . . . . .3
Exploring Class-D Amplifiers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
2004 Service Summit Presents Issues, Offers Feedback . . . . . . . . . . . .6
New NESDA Members from 11/19/2003 to 1/29/2004 . . . . . . . . . . .7
National Electronics Industry Hall of Fame Accepting Nominations . . . .7
Intel Discloses Digital Silicon Plans For High Definition Tvs . . . . . . . . . .8
NPSC 2004 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Be a Part of the Future: NESDA President’s Article . . . . . . . . . . . . . . .10
Samsung Introduces World’s Largest LCD-TV . . . . . . . . . . . . . . . . . . .10
Can We Talk?: Getting the Best Value From Your Membership . . . . . .11
Education in Electronics: ISCET President’s Article . . . . . . . . . . . . . . .13
ISCET Certification Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Viewing the Passing Parade — ISCET News & Views . . . . . . . . . . . . .14
Welcome New CA’s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Student Chapter News . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Welcome New Associates & CET's . . . . . . . . . . . . . . . . . . . . . . . . . .15
Index of Advertisers
AYS Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
PTS Electronics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Tri-State Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Test Supply Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Benefit Recourcing Inc./NESDA . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Electronix Corp. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Tritronics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Back Cover
NESA & KEA Convention
March 4-6, 2004
Lincoln, NE
More info.: 402-291-7100
Tri-States Convention
March 11-14, 2004
Hood River, OR
www.xprt.net/~gambo/opea
Electronic Distribution Show &
Conference (EDS 2004)
May 4-6, 2004
Las Vegas, NV
www.edsc.org
2004 Mid-Atlantic
Electronics Conference
June 10-13, 2004
Virginia Beach, VA
http://vpea.exis.net
Upcoming Events
National Professional Service
Convention and Professional
Service Trade Show (NPSC) 2004
July 27-31, 2004
Renaissance Hotel
Nashville, TN
www.nesda.com
If you would like your event listed
in this section, please contact
stephanie@nesda.com or call
817/921-9061 ext.13.
2— February 2004

Motorola Introduces Flat-Panel Televisions at CES 2004
Motorola’s model PD-H42 (above) 42’’ wide
plasma display has a 16:9 aspect ratio.
Motorola has re-entered the TV market
through an alliance with Moxell
Technology, Inc., a subsidiary of Proview
International Holdings, Limited, a display
manufacturer. At the Consumer Electronics
Show (CES) 2004, (Jan 8-11), Moxell
showcased a broad range of Motorolabranded
high-performance video display
products, which included flat panel Liquid
Crystal Display (LCD) and plasma televisions.
Marketing and distribution of the new
Motorola products will be handled by
Moxell, under the leadership of President
Rick Calacci. The alliance between Moxell
and Motorola stems from a multi-year
agreement enabling the companies to codevelop
a comprehensive line of consumer
electronics products carrying the Motorola
brand name.
“Motorola Broadband’s consumer electronics
products, such as digital cable settops
and cable modems, already have a
well-established and respected place in consumers’
households. The displays showcased
at CES are a natural extension to the
position we’ve established in the living
room and throughout millions of homes,”
said John Burke, Motorola corporate vice
president and general manager of the
Broadband consumer solutions business.
“Through this relationship, Motorola and
Moxell will co-develop some of the industry’s
most advanced digital displays that
incorporate new and emerging broadband
standards.”
Moxell showcased a comprehensive line
of 15 Motorola LCD TVs, ranging in screen
sizes from 13- to 47-inches, with manufacturer’s
suggested retail prices (MSRPs)
from $549.99 to $10,999.99.
Highlights include five 4:3 sets in 13-,
14- and 20-inch screen sizes, all featuring
640 x 480 pixel panels, 170 degree viewing
angles and ultra high brightness.
Ten widescreen models range in size
from 17-inch sets, including the GQ-T17
(with built-in DVD player and CF card slot),
to the 47-inch model GL-T47, featuring
HDTV displays with ultra-high brightness
and 170-degree viewing angles. Both the
46-inch GL-T46 and 47-inch GL-T47 LCD
TVs feature high-resolution, state-of-the-art
panels with a high-definition display capability
of native 1080p and 1920 x 1080 line
resolution.
www.ayssoftware.com
3— February 2004

Exploring Class-D Amplifiers
By David Bates CET, CA
The Class-B or Class-AB amplifier has
been the main choice for many designers of
audio amplifiers. This linear amplifier configuration
has been able to provide the necessary
conventional performance and cost
requirements. Now, products such as LDC
TVs, plasma TVs, and desktop PCs are driving
the necessity for greater power output
while maintaining or reducing the form-factor,
without increasing costs. Portable powered
devices, such as PDAs, cell phones,
and notebook PCs, are demanding higher
circuit efficiencies. Due to very high efficiency
and low heat dissipation, the Class-D
amplifier is now challenging the Class-AB
amplifiers in many applications.
A Class-D amplifier uses output transistors
operated as switches. This enables the
transistor to either be in a cutoff or saturated
mode. When cutoff, its current is zero.
When it is saturated, the voltage across it is
low. In each mode, its power dissipation is
very low. This concept increases the circuit
efficiency, therefore, requires less power
from the power supply and enables the use
of smaller heat sinks for the amplifier.
A basic Class-D amplifier is shown in
Figure 1. The amplifier consists of an opamp
comparator driving two MOSFETs
operating as switches. The comparator has
two input signals. One signal is the audio
signal VA, while the other input is a triangle
wave VT with a much higher frequency.
The voltage value out of the comparator,
VC, will be approximately at either +VCC
Figure 1
or -VEE. When VA > VT, VC = +VCC.
When VA < VT, VC = -VEE.
The comparator's positive or negative
output voltage drives two complementary
common-source MOSFETs. When VC is
positive, Q1 is switched on and Q2 is off.
When VC is negative, Q2 is switched on and
Q1 is off. The output voltage of each transistor
will be slightly less that their +V and
-V supply values. L1 and C1 act as a lowpass
filter. When their values are properly
chosen, this filter passes the average value
of the switching transistors' output to the
speaker. If the audio input signal VA was
zero, VO would be a symmetrical squarewave
with an average value of zero volts.
To illustrate the operation of this circuit,
examine Figure 2. A 1 kHz sine-wave is
applied to the input at VA, while a 20 kHz
triangle-wave is applied to input VT. In
practice, the triangle-wave input frequency
would be many times higher than shown in
this illustration. A frequency of 250-300
kHz is often used. The frequency should be
as high as possible, compared to the cutoff
frequency, fc, of L1C1 for minimum output
distortion. Also, note that the maximum
voltage of VA is at approximately 70 % of
VT.
The resulting output VO of the switching
transistors is a pulse-width-modulated
(PWM) waveform. The duty cycle of the
waveform produces an output whose average
value follows the audio input signal.
This is shown in Figure 3.
More sophisticated Class-D amplifiers
use a MOSFET H-bridge circuit configura
tion for the switching devices and incorporate
active low-pass filters. Resulting efficiencies
can reach upwards from 85-90 %,
even at lower power levels. This exceeds
the efficiency of the Class-AB amplifier
whose efficiency reaches a theoretical maximum
of 78 % at high output levels and is
much less efficient at lower power levels.
New generation IC Class-D amplifiers,
such as the NJU8755, amplify analog input
signals and produce PWM digital output
signals. This provides for a fusion between
digital and analog systems. The NJU8755,
configured as a stereo BLT (Bridge-tied
Load) and connected to an analog input signal,
is capable of delivering 1.2 W/ch at 5 V
into 8 ohms. This type of circuit also
employs a standby mode designed to reduce
power consumption to minimum levels during
silent periods. Applications would
include cell phones, PDAs, portable audio
applications, and toys.
Figure 2 — Input Waveforms
Figure 3 — Output Waveform
Following the Input
4— February 2004
ProService Magazine Advertising Rates For 2004:
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Color: Full Page — $500 Half Page — $250

2004 Service Summit Presents Issues, Offers Feedback
The 2004 Service Summit was held Saturday, January 10 at the
Riviera Hotel in Las Vegas. Sponsored by NESDA, the panel was
moderated by Wayne Markman and Brian Gibson of NESDA,
joined by Ron Sawyer and Carmine de'Alessandro of Professional
Servicers Association (PSA).
A roomful of individuals representing associations, manufacturer
service, and parts distributors discussed issues presented by the
moderator panel.
From the servicer side, when NESDA members were asked for
their input prior to the meeting several key issues emerged, which
were presented to Summit participants. 1) Warranty repair rates, 2)
quality of electronic service literature, 3) part pricing/availability, 4)
boards that can't be repaired but are also too expensive to replace,
and 5) technical assistance quality
issues were at the top of the list.
There is an ongoing concern
that techs are still not being paid a
living wage, making it difficult for
them to support families and continue
to work as techs. Another
area of concern is that technicians
need more than just hands-on
technical skill; they must also
learn customer service and be
masterful at interaction with customers,
something difficult to
teach.
From the manufacturer side,
there was a plea from a major
manufacturer that servicers be
more vigilant about using the
resources that are offered to get
technical information, specifically
the Internet. It was suggested that
manufacturers write into their
service contracts that service personnel
must access online information
and "do their homework"
before calling for technical assistance.
Diversification into appliance
servicing was cited as a way for
servicers to survive during difficult
times, because it requires the
same skillset they already possess.
Disposal issues were briefly
discussed and it was mentioned
that a big part of what NESDA is
doing in this area is providing
tools for members and manufacturers.
Mentioned was the National
Coalition for Electronics
Education, a new initiative that
should assist in training more
individuals for the electronics
industry.
The Certified Service Center
Program was commended as
being good for the servicer and
good for the industry. Several
manufacturers and associations
are now offering financial and
membership incentives to servicers
who become certified,
making the program more attractive.
While everything that was presented
was met with the spirit of
cooperation, it is important to
6— February 2004
remember that the participants in the Summit are often not the key
decision makers for the companies they represent. Many times, it is
the sales division that makes key decisions for how products are
repaired.
In addition to allowing an opportunity for each participant to
speak, NESDA executive director Mack Blakely announced that
FieldPower would be moving toward implementation of a consumer
self-scheduling model. Neil Murphy, president of FieldPower,
explained the system to participants and invited their participation.
The tone of the meeting was positive and those in attendance
seemed genuinely interested in affecting positive change. There is
much opportunity for change, but a short timetable.
CorporateHeadquarters
5233 South Highway 37 • Bloomington, Indiana 47401
800-844-7871 • Fax: 800-844-3291 • E-mail: pts@ptscorp.com
www.ptscorp.com

New NESDA Members from 11/19/2003 to 1/29/2004
Jeff Basehore
CE Service Center, Inc.
500 East North Street, Ste. 1
Carlisle, PA 17013
(717) 241-9300; Fax : (717) 241-9330
ceservice@earthlink.net
Gerald Brown
Eastside TV, Inc.
216 East Morris Street
Dalton, GA 30721
(706) 278-1458; Fax : (706) 279-3016
eastsidetvinc@alltel.net
Lee Chip
Lee's TV Electronics
4348 East Los Angeles Ave.
Simi Valley, CA 93063
(805) 527-6911; Fax : (805) 527-8728
leekg@aol.com
Chema Eluwa
Austin TV & Electronics Inc.
5207 Airport Blvd.
Austin, TX 78751
(512) 458-1304; Fax : (512) 458-9532
chema-eluwa@austin.rr.com
James Gallandat
A / V Electronics
5975 South Cooper, Ste. 105
Arlington, TX 76017
(817) 557-4013 ; Fax : (817) 557-4013
avelectron1@aol.com
Shane Glenn
1413 East Gordonville Road
Midland, MI 48640
(989) 832-4154
shaneglenn@hotmail.com
Gerhard Langguth
Lannguth Electronics, Inc.
711 East Parkway Drive
Russellville, AR 72801
(479) 967-0873; Fax : (413) 383-2750
electronics@langguth-us.net
Sandy Manning
Circuitex
5307 Pine View
San Antonio, TX 78247
(210) 946-9090; Fax : (210) 657-5417
squibbers@aol.com
Rick Moneck
Mobile TV Repair
5470 10th Avenue North
Green Acres, FL 33436
(561) 969-2633; Fax : (561) 963-1192
dolld@bellsouth.net
Felix Moreno
Hi Tech Repairs, Inc.
20486 Ashley Terrace
Sterling, VA 20165
(703) 430-0552; Fax : (703) 430-2928
pb3400c@aol.com
Cindy Nicotera
McCormick Library
1 HACC Drive
Harrisburg, PA 17110
(717) 780-2460
Tim Panik
TV Time
11000 Metro Parkway
Fort Myers, FL 33912
(239) 337-0044; Fax : (239) 337-3999
tpanik@swfla.rr.com
Terence Peterson
OnSite Technical Services
5866 Nickel Plate Road
Coggon, IA 52218
(319) 437-2691; Fax : (319) 437-2692
techengineering@earthlink.net
Michael Polgar
A & P Electronics
18727 Fort Street
Riverview, MI 48192
(734) 285-1866; Fax : (734) 285-4986
apel@algxmail.com
Peter Rattigan
Prattigan Technology Group, Inc.
4847 Industrial Access Rd, Ste. 116
Douglasville, GA 30134
(678) 838-7844; Fax : (509) 694-8820
ptgi@earthlink.net
Sam Smith
Support Services Group
300 South 13th Street
Waco, TX 76701
(254) 299-2742; Fax : (254) 299-2742
sam_smith@s2gsupport.com
Joel Taylor
JKT Computers
20972 Kearney Avenue
Port Charlotte, FL 33952
(941) 457-2020; Fax : (941) 625-2148
support@jktcomputers.com
Tommy Tengtragoon
AC TV
25050 Filaree Avenue
Moreno Valley, CA 92551
(909) 488-9480; Fax : (909) 943-5858
tommysugatesarah@msn.com
Wasyl Zadorozny
Saabradio
1109 Howard Ave.
Utica, NY 13501
(315) 735-1423
mohawk@dreamscape.com
National Electronics Industry Hall of Fame Accepting Nominations for 2004
Mack Blakely, Executive Director of the
National Electronics Service Dealers
Association (NESDA), has announced that
the National Electronics Industry Hall of
Fame, a division of NESDA, is accepting
nominations for 2004 in six categories for
honorees who have made major contributions
to the electronics industry.
The categories are as follows: 1)
Scientists, Inventors and Engineers; 2)
Business and Industry; 3) Communications;
4) Association Executives; 5) Industry
Association Members; and 6) outstanding
individuals who do not clearly fit any of the
other groups. Only one honoree may be
selected from each category per year.
One of the most important functions of
the Hall of Fame is to select and honor new
members through a nomination process that
will be open to the entire electronics industry.
A downloadable nomination form is
available online at the Hall of Fame's website,
www.eihof.org. Dorothy Cicchetti
EHF, President and Chairman of the Board
of The Hall of Fame, invites anyone who
knows of a worthy nominee visit the website,
download the nomination form, print it,
and submit it for consideration. A fee of
$150 to help defray the cost of the awards
must be sent with each nomination.
The original purpose of the Hall of Fame
was to honor those individuals who have
made outstanding contributions to the electronics
industry or served as inspiring examples
for others to follow. The annual tradition
of selecting honorees resumed in 2003
when six new honorees were inducted at the
Awards Banquet at NPSC.
The Hall of Fame is a not-for-profit corporation
chartered in Texas, and accepts
donations to assist in its operations. If you
would like to make a tax-deductible donation,
please contact the NESDA office at
817/921-9061 or send your gift to
Electronics Industry Hall of Fame, NESDA,
3608 Pershing, Fort Worth, TX 76107.
7— February 2004

Intel Discloses Digital Silicon Plans For High-Definition TVs
Intel President and Chief Operating
Officer Paul Otellini demonstrated Intel silicon
technology on January 8, 2004 that is
expected to bring about high-definition,
large-screen TVs with clearer pictures than
current systems for less than $2,000.
The new Intel technology, code-named
Cayley, is based on a technique called
Liquid Crystal on Silicon (LCOS), which is
used to create small chips called microdisplays
that produce images that are displayed
on large-screen, rear projection TVs.
“By bringing advanced silicon technologies
to consumer electronics, Intel is transforming
the digital home of today to enable
people to enjoy and manage their digital
content in the setting that best suits their
needs,” said Glenda Dorchak, vice president
and general manager of Intel's Consumer
Electronics Group. “Using Intel's silicon
design and manufacturing expertise, we're
helping to bring large-screen, high-definition
TVs to market at lower costs, giving
consumers exciting new options for consuming
content in the digital home.”
LCOS technology sandwiches a layer of
liquid crystal between a cover glass and a
highly reflective, mirror-like surface patterned
with pixels that sits on top of a silicon
chip. These layers form a microdisplay that
can be used in projection displays such as
large-screen, rear-projection TVs. Intel's
Cayley LCOS technology uses Intel's
advanced silicon manufacturing processes
to produce a high-quality surface for reflecting
light which creates an extremely bright
display.
New microdisplay technology from
Intel based on a technology called
Liquid Crystal On Silicon is expected
to bring about high-definition,
large-screen TVs with clearer pictures
than current
systems for less than $2,000.
Intel has developed a unique fabrication
process for LCOS microdisplays that
enables them to track to Moore's Law — the
theorem first outlined by Intel co-founder
Gordon Moore that states that the number of
transistors on a chip roughly doubles every
two years, resulting in more features,
increased performance and decreased cost
per transistor. By increasing the transistor
count on the silicon used in the LCOS
microdisplay, Intel chip designers can integrate
additional functionality to improve
display performance such as brightness and
image quality.
Intel's Cayley LCOS technology is based
on an all digital design that produces a
sharper, more precise image than other
architectures based on analog technology.
Another key aspect of the LCOS technology
is that it enables the creation of multiple
microdisplays with increasing levels of resolution
without changing size of the
microdisplay. The consistent and compatible
display area of microdisplays based on
Intel's LCOS technology will enable OEMs
to re-use light engine designs for a wide
array of products in various screen sizes and
resolutions, thus reducing their development
costs.
Intel plans to deliver microdisplays based
on Cayley in the second half of this year. A
number of leading OEMs and HDTV component
manufacturers including InFocus
Corporation of the United States, TCL and
Skyworth of the People's Republic of China
and Primax PDC of Taiwan are currently
developing products based on prototype
microdisplays from Intel.
8— February 2004

The 2004 National Professional Service Convention
Connecting to the Future: This Year’s Theme
This year’s National Professional Service Convention (NPSC)
will be held in “Music City USA,” also known as Nashville,
Tennessee. It will offer attendees different ways to connect to the
future of the electronics industry, because survival means looking
beyond the present and into the future.
Besides the various seminars, association meetings, and a twoday
trade show, attendees can start connecting to the future via oneon-one
networking with peers and industry partners. Previous
NPSC attendees will tout the value of meeting with other professionals
from around the country to compare experiences and ideas.
There are many activities at the Renaissance Hotel and since it is
centrally located many of Nashville’s most popular attractions are
minutes away. Despite the allure of the city, the real bonus of the
convention has always been training. Management and industryspecific
training is abundant at NPSC and will be posted at
www.nesda.com as the schedule develops.
If you are still not convinced that you should attend NPSC 2004,
go to the NPSC section of www.nesda.com to see answers to many
frequently asked questions. Online registration is available, or
attendees can print and fax their registrations. For the best value,
register before may 1st before the price goes up. Call 817/921-9061
ext. 16 for answers to any questions regarding NPSC 2004.
Connecting to the Future
The Renaissance Hotel
The Renaissance Hotel in Nashville, Tennessee is connected to
the Nashville Convention Center, and is the site for NPSC 2004.
The hotel is ideally located in downtown Nashville, in close proximity
to many attractions. In fact, next door to the hotel is the city’s
historic Ryman Auditorium, which is a museum during the day and
a place for live music entertainment at night.
The hotel features a fitness center, whirlpool, sauna, heated
indoor pool, an airport shuttle that leaves every 30 minutes, and
restaurants in the hotel and nearby to suit many tastes.
Attendees must call the hotel for their own reservations. Room
rates are $99 single or double and children under 17 stay free with
parents. The above rate does not include room tax. To be sure that
you get a room and to avoid a higher rate, please reserve early. To
reserve a room, phone 1-800-327-6618 and make sure to mention it
is for NPSC 2004.
Toshiba has just announced that they are offering some
GREAT convention registration incentives, and the earlier
you register, the more chances you have to win!
Paid NPSC registrants can win one of six Grand Ole
Opry packages to be given away between now and NPSC
(one for each month) January through June. Each package
includes: 1. A pair of tickets to the Grand Ole Opry (Friday
night performance, July 30 -- Gold Circle Seating) 2. Grand
Ole Opry Souvenir Book 3. Concession voucher for a hot
dog, popcorn and a Coke 4. Backstage tour 5. Limo transportation
between the Renaissance Hotel and the Opry
House. (All winners will go to the performance together.)
A drawing will be held among paid registrations at the
end of each month and winner will be announced on
NESDAnet.
Above – The
Ryman Auditorium
at Night
At Left – The
Renaissance Hotel
in Nashville, the
site for NPSC 2004
9— February 2004

NESDA President’s Article
On November 12th and 13th 2003, I
attended the Inaugural HDTV Forum held in
Marina Del Rey, California. The conferences
main sponsors were CEA,
DisplaySearch, and Insight Media. The
focus of the conference was to take a look at
the “entire” supply chain for HDTV content
development and delivery. I emphasize the
word entire because as usually is the case,
the service industry was not factored into
their thought process. I felt then as I do now
that it is our job to help these entities realize
just how important a role we play when consumers
are making their buying decision. I
decided at the start of the conference that it
was my job to start this thought process
rolling and help all concerned start to realize
our importance to them. There was so much
valuable information discussed during this
two day conference and I will be sharing
much of it with you in future articles. I
would like to list several of the sessions presented
and perhaps we could post them to
the NESDA Online Forums for discussion.
We could easily take a poll to see which sessions
you would like to see discussed in
future articles. Here is a listing of some of
the sessions presented:
• HDTV Status and Outlook
• HDTV Content When is it Coming?
• HDTV Distribution: Broadcast, Cable or
Satellite?
• Selling HDTV to Consumers
• Front Projection HDTV: Will it Dominate
the Projection Segment?
Be a Part of the Future
By Brian Gibson CET, NESDA President
• Rear Projection HDTV: LCD, DLP,
LCOS, or CRT?
• Projection Engine Challenges
• Alternative Big Screen Displays: Can any
Challenge?
• LCDs: The Dominant TV of the Future?
• Will the CRT Survive the HDTV Era?
• How Fast will PDPs Grow?
• HDTV Electronics: Converging TVs,
Monitors and Projectors
That was an enormous amount of material
that was covered during the two day conference.
There were two separate tracks
offered and you could only attend half of
what was being presented. I gathered a great
deal of information during the conference
and I look forward to sharing it with all of
you. If we have great interest in a few of the
topics we may even be able to have the content
provider provide a guest editorial.
Many of us in recent years questioned
whether HDTV would ever become a reality.
The fact is it has arrived and is spreading
like a wildfire. It has the potential to offer us
a new lease on life if we handle it properly.
We will most certainly all need to “kick it up
a notch” as my favorite chef says. People
who spend world class dollars for these new
and fabulous products expect a much different
experience when making their purchase.
They certainly don’t expect to hear that
“parts are not available” or “we can come
take a look at it next week.” They don’t
mind spending the big dollar; they already
proved that with their purchase. Perhaps it is
time for us to reflect on some of our own
recent service experiences and ask ourselves
if we are doing all that we can to provide
world class service.
Recently a friend was sharing a story
with me about a furniture delivery that he
received at his home. The company was the
one of the largest advertisers in the area.
They spend a fortune telling you about what
a fabulous experience you will have shopping
at their stores. All that hype was
destroyed in one New York minute when the
delivery personal proceeded to track mud
and snow all over his new carpets. It is winter
here in New England and the weather is
certainly a factor in servicing in client’s
homes. Our personnel have always been
instructed to either take off their boots or put
down a tarp. They also know better than to
set down a tool box onto floor without first
placing protection under it. This may seem
off topic to you but what I am trying to show
you here is that our people have a whole different
perception of your company when
you act as a professional. It’s an inexpensive
way to show you really care and impress
them. Perhaps this is another topic that we
could chat about on the NESDA Online
Forums.
We all need to hone our skills and learn
new ones in order to survive the bumpy road
ahead. The need to diversify has never been
more evident than it is right now. As the cost
of all the new technologies continues to
decline, the number of people who can
afford to obtain them will be on the rise.
That spells opportunity in a major way.
Installing and or servicing home theaters is
already a huge business. This is only one of
many disciplines that we as servicers can
learn to supplement of shrinking income
and prosper in the future.
Please let me know if there are any topics
listed here that you would be interested in
learning more about. As always all my best
and keep up the fight to save our great
industry.
Samsung Introduces World’s Largest LCD-TV
Samsung unveiled its new 57” TFT-LCD
for High Definition (HD) TV at CES 2004.
The 57” prototype represents the largest
possible size for a fifth-generation glass
substrate. Offering full HDTV functionality,
the 57” model features Samsung’simproved
PVA (ITO Patterned Vertical Alignment)
and advanced polarizer technologies to
achieve a 1000:1 contrast ratio.
With its latest largest-ever model,
Samsung now offers TFT-LCD TVs from 15
to 57 inches.
Samsung will also showcased an 80”
PDP TV at CES 2004. Its 80-inch screen is
the largest ever in its category. A brightness
of 800cd/m2 and the contrast ratio of 2000:1
were also achieved.
All SAMSUNG flat panel TVs feature
the company’s patented Digital Natural
Image Engine (DNIe) technology.
10 — February 2004

Can We Talk? – Getting the Best Value From Your Membership
By Fay Wood, Advisory Board & Chair,
Marketing/Membership Committee
Happy New Year to all!
One of the things I most often observe is
that folks don't always take advantage of
what they pay for and they are entitled to.
We all miss opportunities, whether it is not
sending in that rebate for $10 (hey, that's
$10 you don't have now!) or not taking
advantage of some service in your neighborhood
that is offered simply because you live
there.
As an extension of this, I am noticing a
lot these days that members of NESDA
don't always take advantage of what is
available to them. So, I want to suggest
some ways you can be sure you are getting
the best value for your NESDA membership
dollar.
We all like to get our money's worth,
right? Would you buy a new shirt or pair of
pantsslacks and let them hang in your closet?
Or, would you buy a new computer or
piece of software and then not use it? The
same thing applies to membership in your
association. Why would anyone not take
full advantage of something they are paying
for that would save them money and/or help
them with their businesses?
NESDA has some great programs but
they really are of no value if you don't use
them. Here are a few that come to mind:
• NESDAnet offers help from other servicers,
parts distributors, TPA's, and interested
manufacturers and other interested
parties that monitor the list.
• The Industry Relations Committee offers
assistance with warranty payment issues
and other problem solving to help you..
• The Marketing/Membership Committee
awaits your input and ideas of how to make
your membership more beneficial for you.
• TechMate offers online technical tips.
• NESDA "Members Only" has helpful
links to all kinds of things
• The NESDA Discount Program can save
you real money on parts, test equipment,
and other things you already buy and need
in running your business.
Are you using these benefits at all? On a
regular basis? Every day? Are you up on
what is offered and how to take advantage
of it? Have you checked and navigated
throughout the NESDA website @
www.nesda.com to learn all there is that is
available to you?
The best way to be knowledgeable is to
read the bi-monthly member mailings and
subscribe to NESDAnet. Make a regular
time to browse the messages on NESDAnet
so you can participate in the discussions that
interest you. It does take time to read and
participate. But if it saves you time and
money, and brings you closer to your colleagues
and customers it's worth the effort.
Another benefit to you is something you
may not have thought about, but you should
should. Do you participate in your association's
governance? Would you like to?
Everyone is unique, and one of the major
benefits of belonging to an association is
that you can have a voice in how business is
done. This doesn't happen overnight. Our
existing board and committee members
have, in most cases, been involved with the
association for years, but it all started
because they attended a convention or met
someone who could tell that they were
potential leaders. Some members don't see
the need to do what it takes to participate.
What DOES it take? It happens one-onone
or in small groups or at the. The annual
NESDA/ISCET convention, (NPSC - this
year in Nashville), or at a regional meeting
such as the smaller conferences put on by
the state associations. We do so much by e-
mail and online these days, but there is no
substitute for personal involvement with
your peers in a setting that encourages conversation
and brainstorming.
What will you do with these opportunities?
Will you take advantage, or will you
let them go by? Asking a lot of questions
here and hoping it will lead you to some
thought processing. It really is up to you.
Please let me or anyone else on the board, or
the NESDA Staff know how we can help.
Talk with you next time!
www.repairworld.com
11 — February 2004

Are you sick of
feeling fooled
by different
insurance
plans?
NESDA is teaming with Benefit Resourcing Inc. (BRI) to offer a variety of
insurance types from premier providers to members at discounted rates.
These are the types of benefits that make your employees want to stay with you
for the long haul. Thanks to NESDA and BRI, you can afford to offer them:
• Group Health Insurance
• Group Life Insurance
• Short and Long Term Disability
• Dental and Vision Coverage
• Professional Employer Services
• 401(k)
• Liability Insurance (Professional, General,
Directors & Officers)
• Business Personal Property Damage
• Workers Compensation
For more information contact Michael George at BRI at (888) 258-6820 and/or fax back the form at
www.nesda.com to (317) 845-0761. Visit the BRI website at nesda.benefitresourcing.net.

ISCET President’s Article
This is going to be a busy and exciting
year for ISCET and its membership. We
recently held our January board meetings
following the annual Consumer Electronics
Show (CES) in Las Vegas, and many new
programs or projects were either initiated or
enhanced. Our ISCET Administrator's article
in "Viewing the Passing Parade" elsewhere
in this issue highlights both the CES
event, and the progress made during our
board meeting. I'd like to devote this article
to another topic of great importance to all of
us in the service business.
At NPSC, and various other meetings of
servicers that I attend throughout the year,
one of the most common questions I hear is:
“Where do you find good technicians?” The
consumer electronics and home appliance
industries together are growing approximately
six percent each year. However, the
number of independent electronic service
centers is decreasing by more than that percentage
each year. If this shrinkage continues,
manufacturers may have to consider
other means of satisfying their customer's
service needs. We know that a strong independent
service force throughout the country
can provide the best possible service for
a manufacturer's product, but to do that, we
have to not only survive, but do so profitably
as well.
Although the trend shows some signs of
reversing, many electronics schools around
the country have stopped or cut back on curricula
that are relevant to consumer electronics.
They have been switching to an
emphasis on computers, over the basic electronics
theory that we need our technicians
to know. This is largely because the word
"Computer" in the name of a course brings
Education in Electronics
By Jim Fellows CET/CSM, ISCET President
in more students. While it is true that there
is a need for highly skilled computer and
networking engineers, the actual repair of
computers requires very little or no electronics
education. Placement services within
schools are finding it more difficult to
place graduates from their computer programs.
What can be done to further reverse this
trend? Enter the NCEE (National Coalition
for Electronics Education). To quote from
an NCEE brochure: “Consumer electronics
can only thrive if our youth take part in it
now and gain vital, standardized knowledge
to spark their interest. That's why the
National Coalition for Electronics
Education has created comprehensive
resources for schools to integrate courses
into their educational efforts or augment
existing programs.”
ISCET has joined the NCEE along with
many other industry-wide participants such
as CEA, ETA, NESDA, NARDA, PSA,
USA, SkillsUSA, USMSS, Kenwood,
Panasonic, Pioneer, Sharp, Sony, Toshiba,
Maytag, Whirlpool, and many other business
leaders, servicers, and educational
institutions.
The NCEE offers for free a standardized
list of competencies in the following areas:
• Appliance Service
• Basic Electronics
• Computer Service
• Consumer Electronics Service
• Wireless Communications
• Satellite Systems
• Customer Service Specialist
Other competencies are currently in
progress, and will be available soon at the
NCEE website, www.ncee-edu.org.
Schools across the country are showing
great interest in the efforts of the NCEE, and
this can only serve to help our technician
shortage.
You can help too! These competencies
were developed by a team of “Subject
Matter Experts” from a broad spectrum of
the electronics industry. The NCEE is
always looking for additional SMEs to help
with new competencies, or to work on the
annual review of the existing ones to make
sure they are both current and relevant. I
would encourage anyone interested in helping
our industry to contact the NCEE and
volunteer to become a SME in your area of
expertise. This way, we can have input into
the electronics content that our future
employees will be learning.
Of more immediate benefit to us could be
improving relationships with our local technical
schools. If you have an ITT or local
technical school, contact them to see if you
can become a member of their advisory
board. Most schools have them, and they
are usually glad to have new members join.
You can make them aware of the efforts of
the NCEE, and usually can have some direct
input into the content of their electronics
classes. Schools really like to have feedback
from local industry in their community.
Also, I know of some ISCET members
that volunteer to teach at local technical
schools. That way, they get to know the best
students, and can recruit them right from the
school.
Again, I encourage everyone to visit the
NCEE website, www.ncee-edu.org for
more information than I can possibly cover
here. As always, I welcome any input, suggestions
or comments on this or any topic. I
can be reached at: jim.fellows@iscet.org.
ISCET Certification Update
NEW FCC Fee Schedule, effective Feb. 15:
Single FCC Test – old fee $35, new fee $50
Two tests – old fee $50, new fee $70
Three tests – old fee $75, new fee $90
Increased CA fees, per element: old fee $5,
new fee $7.50
New Industrial Journeyman CET Exam,
2071v1.0 was recently released. It does
not, at this time, replace the 1079 which still
may be used. The new Study Guide &
Practice Test for the new 2071 has not yet
been released, but shouldbe available within
the next 30 days.
New Radar Journeyman CET Exam,
1067V1.0 was recently released. It DOES
replace the old Radar 1065. There is also a
new Study Guide & Practice Test
for the new Radar 1067.
These may be ordered by ISCET CAs
immediately. These will be online within
30 days.
13 — February 2004

Viewing the Passing Parade — ISCET News & Views
Feel the
Power of
ISCET
Certification
and
Learning
by FEEL Ed THE Clingman, PERSONAL ISCET SATISFACTION Administrator THAT
COMES FROM KNOWING YOU ARE A
BETTER THAN AVERAGE PROFESSIONAL
Here We Go Again!:
I SCET’S How ONLIvery NE WEB-BASED much the TESTI usual NG MAKES events I T EASY of a calendar
year TO OBTAIN liken YOUR to small CERTIFICATION child's first journey
down College the Credits playground Recommended slide! by the American As you perch
on Council the very on Education top of (ACE) the — slide, An independent, glancing down,
internationally recognized organization dedicated
the bottom seems to be so far away, and who
to excellence in education.
knows what lies between the top and the
bottom…and then with that burst of youthful
courage the ride begins!
Faster and faster you go, while your
senses are blurred by this new exciting
experience. Finally at the bottom, while
your limbs meet the ground at a decelerating
pace, the only thing you can think of is:
“Let's do it again. WOW! What a BLAST!”
Well, we've done it again. The 2004 ride
has begun…and it promises to be a very
exciting one…scary even. The world is constantly
changing, and the environment of the
electronic technician is certainly no holdout.
New fields like Nanoelectronic technology
are emerging as tomorrow's promises.
Computer science and electronics, while
always sharing the same house, will move
closer and closer until they cohabit one
defined area.
ISCET will change and embrace a broader
range of electronics both in our educational
and certification efforts. Our world
will shrink as the international community
comes closer to us through our International
Development Program, and our new Online
Testing and Learning Systems.
Just like the slide — hold your breath,
maybe even holler a little. It's going to be a
fine ride!
Consumer Electronics Show - Las Vegas: V
If it was electronic, it was there — in displays
ranging from gigantic to very small.
The fact was that electronics is moving so
rapidly forward that it's difficult to know
where we are, much less where we are
going. One thing is sure, however, we ARE
going forward. The best advice that can be
given from seeing the show is that, as an
electronic technician, do everything you can
to keep pace. Diversify your thinking.
Learn-Learn-Learn. It's certain that ISCET
will be there to help you along your path.
Is there some area of electronics that
interests you, or that you see as the coming
thing? Let us know! Contact me,
Ed@iscet.org, or call 800-946-0201 and ask
for Ed. If that doesn't work, ask for Mack
Blakely our Executive Director. Tell us
14 — February 2004
what you want. We'll listen, and maybe
together we can find a more direct path to a
secure future for all of us.
Winter Board Meetings:
The ISCET Board of Directors (at their
meeting January 10 and 11) adopted a number
of new projects. They include student
chapter enhancements, discounts on some
purchases for ISCET Members, better member
benefits, online learning deployment,
extension of funds for advertising to promote
ISCET generally, FCC and NASTeC,
and new programs for use in the education
area, such as working with schools and
keeping pace with the ever changing
requirements for teaching and certification
of technicians.
With the sterling cooperation that exists
between the board, officers and staff, there
is no limit to what ISCET can do to further
the interests of all electronic technicians:
consumer, industrial, biomedical and many
other branches of discipline in the electronics
field.
Online Testing: T
The Online Testing System is 100%
complete, and will be generally functional
as of Feb. 1, 2004. CAs will be securing
their IDs and Passwords shortly. If you are
an ISCET CA and haven't done so already,
contact Testing@iscet.org or information@iscet.org
or call 800-946-0201 and ask
for Patricia to secure your ID and Password.
Then browse the system, where complete
instructions are available. Then commence
testing with the system. At this writing only
the Associate CET exams are available, but
Journeyman exams will be available shortly,
as well as FCC and NASTeC.
If you are outside the Continental USA,
the Online System is for you. Testing is
simple, and Proctors are to be utilized where
necessary. If you have friends in other countries
that might be interested in helping the
electronics efforts in their countries, tell
them about ISCET. We need help in giving
tests all over the world!
Job Opportunities:
There's a crazy situation out there! Some
geographic areas are in crying need for electronic
technicians serving the consumer
electronics area. The main need is for technicians
that are familiar with the new home
theater and big screen TVs, as well as
advanced audio. Other geographic areas are
poor pickings for the technician.
Areas other than consumer electronics
also are generally on the upswing. Check
JOB TARGET on www.iscet.org. There are
many openings available. Don't be afraid to
submit your information because the is no
charge to you and you will get lots of
mileage out of your resume.
Serviceability:
"Serviceability" has once again come
into focus. This is the program ISCET
began some years ago to assist manufacturers
in identifying design problems that led to
higher costs of servicing their products. The
program served the industry well, and many
items were examined by ISCET as meeting
the requirements of the program. One wellknown
manufacturer has asked ISCET to
again make such inspections of some of
their products. This will be done soon and
could well be repeated by other manufacturers
not wishing to be without this benefit.
Placing the ISCET logo on those products
has meaning to both the manufacturers and
the consumers. This program serves all
three members of the consumer electronics
business cycle — the manufacturer, the
service center and lastly, but probably most
importantly, the consumer. The better a
product is when it is manufactured, the more
value it has. The more value it has, the
longer the life of the product, and thusly the
more satisfaction provided to the consumer.
As a consumer, if your equipment lasts
longer and gives top-notch service to you,
the less likely you are to throw it away and
buy a new one…saving the consumer
money in the long run. Watch for more
developments in the serviceability program.
The Road R
Ahead:
Within the past several months the view
of the road ahead has become somewhat
clearer. Considering the success of the wide
screen sets during the Christmas selling season,
it is fair to say that they are here to stay.
With exciting developments along the lines
of lower pricing, and yet not "give away"
pricing, more of these sets will find their
ways to the consumer, and will doubtlessly
create installation and service for the technician
and his/her service center. Again, the
advice is to learn all you can about the new
technologies.
The stability of the economy and mood
of the stock market play a big part in what's
ahead, as well as the practices of the manufacturers
with respect to replacement vs.
repair. Given a strong consumer market, and
a capable network, the manufacturers will
opt for service (very timely service) that satisfies
the consumer's needs rather than wait
for a replacement and have to reinstall the
set. This requires service centers that have
the competency to service these sets, and the
business environment to do so with speed
and accuracy.
In fields other than consumer electronics,
there are many opportunities showing themselves
— in appliance servicing, biomedical,
and FCC licensing for repair of aircraft
and marine equipment. As the economy
builds back to pre 9/11 marks, the road gets
brighter and brighter. Again…be prepared.
Learn, Learn, Learn. Your investment will
be well put, and your dividends will be
worthwhile.

Welcome New Associates & CET’s
Welcome New New CET’s:
Passed Journeyman Exam
from 11/19/2003 to 1/27/2004
Certification Administrator:
Name
City, State
Miriam M. Bonanfant CA:
Armando Aguirre-Garcia Acapulco, Gerrero, Mexico
Jorge A vila-Aldana Valle Chalco S, Edo, Mexico
Roberto A vila-Hernandez Juarez, Chih, Mexico
Raul Bencomo-Gonzalez Chihuahua, Chih, Mexico
Jose-Antonio Cruz-Cruz Tequisquiapan, Quergtaro,
Mexico
Leobardo Farfan-Gracian Nezahualcoyotl, Edo,
Mexico
Aristeo Galvan-Rayos Juarez, Chih, Mexico
Andres-Armando Garcia-Chavarria Iztapazapa, D.F.,
Mexico
Luis Montalvo-Martinez Minatitlan, V eracruz, Mex
Marcial Nunez-Ramirez
Mexico, Mexico
Juan-Honorio Soto-Ramirez Culiacan, Sinaloa, Mex
Raul-Humberto Tapia-Castro Cuauhtemoc, Chih,
Mexico
George Brownyard CET/CA:
Marco-Polo V ictoria-Hernandez Mexico D.F., Mex
Robert G. Gonzalez CA:
Pedro Pompa
San Juan, T X
Salvador Guerrero CET/CA:
Emil N. Kohut
Hightstown, NJ
Raymond Miles CET/CA:
Robert D. Powick
Hesperia, CA
Roger Fullwood CA:
Stevin H. Byrd
Neptune Beach, FL
Jeffrey P. Cassidy
Orlando, FL
John P. Love
New Canaan, CT
W illiam N. Schweyen
Sumner,WA
Barry J. Shea
Sunapee, NH
Alan H. Green CET/CA:
Albert W . Neff,III
Lexington, T X
Lawrence R. Pavone CET/CA:
Daniel J. Coutts
Schaumburg,IL
Thomas S. Fraser
Dundee, IL
Dan W right
Roselle, IL
Iutisone Tiliaia CA:
Francisco Arreola
Luis Bautista
Sebastian Fernandez
Danny Fierro
Omar A. Lopez
Christopher M. Myrick
Dan Perez
Fernando Silva
Name
David J. Bills
Todd A. Brendel
Mark Finn
James Y. Huynh
Edward Moore
Roger E. Petit
Shannon D. Yoder
El Paso, T X
El Paso, T X
El Paso, T X
El Paso, T X
El Paso, T X
El Paso, T X
El Paso, T X
El Paso, T X
Welcome New New Associates:
Passed Associate Exam
from 11/19/2003 to 1/27/2004
Certification Administrator:
City, State
Lazer grade:
Honolulu, HI
Highland, IL
Milwaukee, W I
Houston, T X
Hurdle Mills, NC
Chicopee, MA
Millersburg, OH
Harold F. Baker CA:
Terry L. Krogstad
Scottsdale, A Z
Juan P. Lansang
La Mirada, CA
George Brownyard CET/CA:
Marco-Polo V ictoria-Hernandez Mexico D.F., Mex
Michael Miller CET/CA:
Hai Chau Nguyen
San Luis Obispo, CA
Raymond Miles CET/CA:
Daniel Chestnut
San Luis Obispo, CA
Kevin D. W illiams
San Luis Obispo, CA
John Eubanks CET/CA:
Jogie M. Marquez
Orange Park, FL
Roger D. Smith CA:
Joseph H. Maroney
Minh C. Pham
Bushnell, FL
Bushnell, FL
Leslie Paul Sheets CA:
Timothy L. Byrnes
Red Bud, IL
Chia-Ming Cheng
Carbondale, IL
Thomas J. Hancock
Carbondale, IL
Conrad D. Haschemeyer
Canton, IL
Tames G. Mctigue
Bristol, IL
Daryl J. Roy
Prairie Du Rocher,IL
Rod D. Moore CA:
James A. Amos
W ichita, KS
Nathan B. Appel
W ichita, KS
David A. Berry
W ichita, KS
Anna S. Bouddhara
W ichita, KS
Percy J. Brooks
W ichita, KS
Michael L. Heater
Belle Plaine, KS
Casey A. Hoose
W ichita, KS
Jason E. Lenzi
W ichita, KS
oel M. Lopez
W ichita, KS
Lisa M. Molhoek
Derby, KS
Allen L. Morgan
Benton, KS
Tan Phuong Nguyen
W ichita, KS
Quang Sy Pham
W ichita, KS
Pamela S. Rollings
W ichita, KS
Chris J. Sinner
W ichita, KS
Ammie Ml Stull
Topeka, KS
Brad S. W insor
W ichita, KS
Gary P. Moore CA:
Amanda J. Dean
Grant J. W iggins
Paducah, KY
Kevil, KY
Kevin A. McGowan CA:
David A. Lebeouf
Lafayette, LA
Edward B. Zeringue Jr., CA:
Deborah A. Parks
Saint Rose, LA
Roger Fullwood CA:
Stevin H. Byrd
Neptune Beach, FL
Jeffrey P. Cassidy
Orlando, FL
John P. Love
New Canaan, CT
W illiam N. Schweyen
Sumner,WA
Barry J. Shea
Sunapee, NH
Earl Tickler CET/CA:
Samuel L. Addison
Baltimore, MD
Dennis G.Atkins
Baltimore, MD
Richard K. Davis
Baltimore, MD
Gary L. Holquist
Baltimore, MD
Norman L. Jackson
Baltimore, MD
Crystal Y. Kirby
Baltimore, MD
Sean D. Schriefer
Littlestown, PA
Daniel J. Shortridge
Baltimore, MD
Martha A. Yarborough
Baltimore, MD
Genaro Guerra Zuniga CA:
Julio Bentanzos Acapulco, Guerrero, Mexico
Marco A. Diaz-Pina Durango, Durango, Mexico
Sergio A. Garcia-Zavala Torreon, Coahuila, Mexico
Arturo Reyes-Caraveo
Mexico
Rodolfo Sanchez
D.F, D.F., Mexico
Sammie C. Thornton CET/CA:
John J. Bennett
Knightdale, NC
Earl Fosler CET/CA:
Matthew E. Drozd
Duncan, NE
Jonathan L. Gordon
Lincoln, NE
Matthew P. Lange
Hallam, NE
Joe J. Mahoney
Hastings, NE
Derek A. Naslund
Coleridge, NE
Dillon S. Nitz
Juniata, NE
David G. Scharton
Lincoln, NE
Aaron W . Schuette
Denton, NE
Zach R. Shefferd
Malcolm, NE
Kiel D. Stevens
Sumner, NE
James M. Stuhr
Lincoln, NE
Travis W . Swartz
W ahoo, NE
Salvador Guerrero CET/CA:
Emil N. Kohut
Hightstown, NJ
L.A. Leibensper ger CET/CA:
Kevin A. Eisenhut
Reading, PA
Michael R. Garrison
Jonestown, PA
Michael J. Hannon
Quakertown, PA
Bohdan Edward Borowik CA:
Sylwster P. Bodzioch Krzeszowice, Poland
Grzegorz A. Klecha Trzcinsko-Zdroj, Poland
Vickie Jackson CA:
Daniel W . Pugh
Chattanooga, T N
J. Marty Rogers CA:
Richard E. Brewer
Robert R. Aston CA:
Howard L. Henson
Luis L. Medina
Christopher R. Ormsby
James Lee Ozone
Joel E. Shasteen
Corryton, T N
El Paso, T X
El Paso, T X
El Paso, T X
El Paso, T X
El Paso, T X
W illiam Burrow CA:
Dwight R. Dickey
Sweetwater,TX
Albert Rivero, Jr.
Abilene, T X
Iutisone Tiliaia CA:
Jimmy Corral
Olga D.C. Ramirez
James L. Stewart
Jesus V ila
El Paso, T X
El Paso, T X
El Paso, T X
El Paso, TX
Edward Reilly Jr., CET/CA:
Jeremy J. Crow
Tonopah, NV
Terence M. Duffy
Tonopah, NV
Terry Smithwick
Las V egas, NV
James Shambow CET/CA:
David J. Y elton
Clackamas, OR
David Skeen CET/CA:
Norman Berch
Thomas R. Davis
Patrick A Lachapelle
Tacoma, W A
Kent, W A
Tacoma, W A
David L. W oodruf fJr., CA:
Patrick B. Miller
Hurricane, W V
Welcome New CA’s from 11/19/03 to 1/26/04: Don Dobbins, Wichita Falls, TX.
Welcome to the ISCET Family!
15 — February 2004

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