Hanover Inpractice

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Case studies Voice and choice #1 #2 #3 #4 Focus on: Local agreements The battle of hustings Bus gets ‘Thurms-up’ Planning for the future #5 Up2Us #6 #7 You can Canton us Power to the people! Value-added support #15 #16 #17 #18 #19 #20 #21 Focus on: Benefits advice Fighting fit 95 not out Clay of sunshine Food for thought Gym'll fix it No shaggy dog story Better homes #8 #9 #10 #11 #12 #13 #14 #22 Focus on: Local repairs ‘You’re hired!’ Easy as 1, 2, 3D A spa-kling idea The fixers By Royal appointment Ideal homes Local links #23 #24 #25 #26 #27 #28 Focus on: Local partnerships A steer in the right direction The Generation Game Therap-easy does it! The Centre of attention The Memory Café Oasis in the city Hanover Inpractice
Voice and choice Retirement shouldn’t mean fewer choices and a smaller voice. In fact, older people on average are the most active age group when it comes to having their say. Some residents may prefer Hanover to take the lead but we’ve found that many residents are keen to get involved. When residents have health issues it’s perhaps even more important that they can still have a say over their service. What’s clear is that the residents of Hanover’s 19,000 homes are all different. We respect their wish to get as involved as they want: the most important thing is that Hanover makes it easy for them to have their say, and to exercise choice, if they want to. This approach to voice and choice was key to our Customer Service Excellence award in January 2010. Since then, we’ve continued to ask residents for their say. Ongoing initiatives include Hanover World, our social networking site for residents, staff and their families and Hanover Intouch – our panel of over 500 residents who have indicated they’re happy to be regularly asked about issues of interest to them. And between May and June this year we held a series of resident events, ‘Future Choices’, in locations ranging from Darlington to Plymouth. This chapter shows how we: ■ encourage residents to take the lead locally through new ‘local agreements’ ■ support residents to have their say in the community ■ ensure all residents can get involved if they want to Hanover Inpractice
Page 1 and 2: Hanover Inpractice Volume 2 � Sep
Page 3: Joint statement The first edition o
Page 8 and 9: Staff spotlight Name: Joanne Greenh
Page 10 and 11: Picture reproduced with the kind pe
Page 12 and 13: “ Our care team does a great job.
Page 14 and 15: Power to the people! Retirement Hou
Page 17 and 18: #8 Local repairs Repairs is a hot t
Page 19 and 20: #9 HANOVER COURT AND CLAYPATH COURT
Page 21 and 22: #11 HILL VIEW MANOR, KNARESBOROUGH,
Page 23 and 24: #13 “ Better homes ALDWYN PLACE,
Page 25: Value-added support Retirement can
Page 28 and 29: Staff spotlight Name: Sharon Moore
Page 30 and 31: Mrs Sibson, 95, hadn’t been taken
Page 32 and 33: “ I’m surprised to see how much
Page 34 and 35: No shaggy dog story “ It’s love
Page 37 and 38: #22 Focus on: Hanover works in part
Page 39 and 40: #23 HANOVER COURT, FILTON, BRISTOL
Page 41 and 42: #25 Marina Court’s Therapy Suite
Page 43 and 44: #27 HANOVER COURT, CINDERFORD, GLOU
Page 45: Acknowledgements Thanks to all the

Hanover Inpractice

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