Focus December 2012 - East Sussex County Council

Focus December 2012 - East Sussex County Council


News that puts you first

For Direct Payment Employers,

Carers and Personal Assistants

Summer 2013

See page 2

for information

on how to

book onto our


New 2013/14 training brochure published

East Sussex County Council offers a wide range

of free training workshops to people providing

care in our community.

This includes:

• Health and safety courses such as moving &

handling, first aid, food hygiene, medication,

safeguarding vulnerable adults, etc.

• Understanding specific conditions (epilepsy,

autism, dementia, etc).

• Good practice courses (communication,

active support, positive risk, etc).

• A three day induction course for Personal

Assistants (PAs) that ensures a sensible

approach to the care they provide.

We also offer a variety of other free training

resources such as a DVD library and a number

of free booklets and sponsored online learning.

Focus Summer 2013

Training Update

The number of PAs and employers requesting training is increasing by 25% a

year in East Sussex. PAs are the fastest growing care workforce in the UK. East

Sussex County Council is committed to offering free training to carers and PAs.

Training courses in East Sussex (continued from front page)

Training workshops are offered at

various locations in the county and

give PAs, employers and carers an

opportunity to meet with others who

work in health and social care. We

have a full three day induction for PAs

as well as many half-day workshops.

To view the brochure go to:


You can nominate yourself onto these

courses or contact Renee if you do not

have access to the internet or need

further advice.

Renee Jasper-Griffiths

Training and Development

Consultant for PAs

6th Floor St Mary’s House

52 St Leonard’s Road

Eastbourne BN21 3UU

Office phone:

01323 464109


07919 298474



Check for

regular training

updates on the

East Sussex website:




Training Grants from Skills for Care

Skills for Care are making over £1m of funding available to support the learning

and development of PAs and their employers. The grants are paid up front and

include associated costs, such as replacement/additional PA costs and travel.

There are a number of basic criteria that apply:

• The fund can only be accessed by

people aged 18 or over who employ

and pay for PAs in England.

• Employers accessing the funding

must complete an application form

and submit evidence to prove they

are an employer.

• All applications must be supported

by proof of associated costs.

• The closing date for applications is

30 September 2013 and all learning

and development must

have been started

before then.

More details

can be found at:





Summer 2013 Focus

Online films

A user-led organisation in London has used the Skills for Care Workforce

Innovations Fund to develop five films for aspiring/new/current PAs.

Each film explores the unique relationship between

employer and PA, conveying key messages and

highlighting best practice.

The five films cover the following.

1. The role of the Personal Assistant.

2. Health & Safety in the home.

3. Moving and Assisting.

4. Working with a Client with Dementia.

5. Working with

a Client with

a Learning


If you have any comments about the films, contact the organisation

directly on 020 8831 6083 or email

To view the

films visit:


The common core principles to support dignity in care

Skills for Care have produced a new guidebook about dignity in care. We can

show our commitment to upholding other people’s dignity by the ways in

which we treat them – fairly, truthfully and with care and compassion. We

should respect other people’s views, choices and decisions and do not make

assumptions about what they want, like or how they want to be treated.

The principles

1. Value the uniqueness

of every individual.

2. Uphold the responsibility

to shape care and support

services around each individual.

3. Value communicating with

individuals in ways that are

meaningful to them.

4. Recognise and respect how

an individual’s dignity may be

affected when supported with

their personal care.

5. Recognise that an individual’s

surroundings and environments

are important to their sense

of dignity.

6. Value workplace cultures that

actively promote the dignity

of everybody.

7. Recognise the need

to challenge care

that may reduce

the dignity of

the individual.

You can receive a printed copy of the guide by phoning

the Skills for Care Marketing team on 0113 2451716, or

download the guide from the Skills for Care website.

More details

can be found at:






Focus Summer 2013

Focus on what PAs have to say

In the last issue of Focus we celebrated the PAs who were selected to undertake a

diplomain Health & Social Care sponsored by the Adult Social Care training team.

To attain this qualification the PAs had to submit written assignments, as well as

be observed in their workplace.

This is a small example of the quality of writing and unique experiences of these

PAs. If you would like to undertake a qualification in the future we would like to

hear from you!

Renee (See contact details on page 2)

Safeguarding Adults at Risk (SAR)

“Ways in which I as a personal assistant

can promote the safeguarding of

vulnerable adults is to share knowledge

and information with individuals I may

support. Knowledge truly is power,

and can empower individuals to know

and understand theirs rights, and

also to understand what practices or

behaviours from others is inappropriate

or unacceptable. Make sure individuals

understand where their points of contact

are, whom they can talk to and involve

them in any decisions being made in

regards their own personal safeguarding.

On both a national and local level the

protection/safeguarding of vulnerable

adults forms part of the Safeguarding

Adults agenda. All local authorities will

have their own Safeguarding Adults

Boards which will be responsible for

being the linchpin of multi-agency

response to safeguarding alerts and

issues. The Sussex Multi-Agency Policy

and Procedures for Safeguarding Adults

at Risk is about protecting vulnerable

people from harm or abuse. More

information on this can be found at

It is not a personal assistant’s place

to investigate abuse. If you are unsure

about anything disclosed to you, or have

seen practices that are unsafe, or could

be viewed as abuse you can contact:

Adult Social Care Direct

0345 60 80 191

Out of hours Emergency Duty Service

01323 636399

Sussex Police

0845 60 70 999

Action on Elder

Abuse Helpline

0808 80 88 141

These agencies can

offer advice and

decide whether to

investigate any alerts.”

Fiona Coutts

PA and Diploma

Level 3 candidate

Duty of care

“A duty of care involves an obligation

that a person in a specific role has to

make sure others and the public are

taken care of. I have a duty of care when

looking after individuals in my care.

This involves attention, watching out for


Summer 2013 Focus

anything that can go wrong, prevention

and making wise choices about steps

taken in my role. Duty of care underpins

everything that I do, it is what underlies

the code of practice and we must do

everything we can to keep people in our

care safe from harm. it should be built

into my practice on a day to day level.

If duty of care isn’t met in a role that

requires it, the responsible person can be

held accountable for allowing negligence.

A carer needs to protect the rights, and

establish and maintain the trust and

confidence of the person they care for.

They are accountable for the quality

of their work and take responsibility

for maintaining an improving their

knowledge and skills. As carers we

must do everything we can to keep

people in our care safe from harm.

Duty of care contributes to safeguarding/

protection of individuals by preventing

abuse, whether this is sexual, physical

or emotional abuse. It’s also to avoid

injury to that individual or to their

property. It is supported through

legislation – if duty of care isn’t met in

a role that requires it, the responsible

person can be

held accountable

for negligence. By

following your duty of

care you are working

to the standards set

out for social care


Amy Neal

PA and Diploma

Level 3 candidate


“Communication is one of the most vital

‘tools’ people have in life. We use it to

express our thoughts, our needs, and

our feelings. We use communication

to request assistance, to call for help.

We use it to express to others how we

as an individual want our situation

to be. Communication is essential to

organisation, on any level, and we as

humans, being a social ‘animal’ constantly

have to interact with each other in order to

get through our day to day activities.

Without communication, relationships,

both personal and professional, would

be impossible to form. There would be no

form of education, law or structure to the

world. Health care would be impossible,

as symptoms could not be relayed to

a Doctor, and Doctors could not offer

diagnosis or treatment without being

able to ‘communicate’ it to the patient.

Communication is vital to building trust.

This applies to both in an individual’s

personal life, but is especially true

when dealing with the ‘wider world’ in

general, particularly when dealing with

professional issues. We need to be able

to communicate with our employers in

order to be able to carry out the tasks

they have set us, and to be able to

clarify what they need from us if we if we

haven’t understood. We can convey to

them that we are willing, understanding,

trustworthy, all by communication,

whether it be directly verbal or from

body language.

In order to build a good relationship

with our colleagues it is vital that we

are able to work as a team, and that

a level of trust and

understanding is built

up, for the work to

be done to a

professional level.”

James Hooper

PA and Diploma

Level 3 candidate


Focus Spring Summer / Summer 2013 2012

Prepaid Cards for Direct Payments

During 2013/14 the council will be running a pilot to find out whether pre-paid

card accounts are a good way of providing clients with direct payments. We will

start off working with a small group of clients to make sure that the pre-paid

cards work well.

If a client manages their own direct payments, the money will be paid into

the pre-paid card account and the card will be sent in the post. Payments

will be made into the card account in the same way they are made into

bank accounts now.

Clients taking part will be asked to give feedback to make sure the provider

offers a good service, ensuring the cards are accessible for everyone and

are easy to use.

The pilot is due to start in the autumn and the selection process for a provider

will ensure that the customer service clients receive is the highest standard.

Pre-paid cards have the following benefits.

• Reduced paper return forms –

Clients who self-manage their

direct payments will no longer

need to post bank statements

or complete monitoring forms

every four weeks.

• All clients will be able to have

a pre-paid card even if they do

not have a bank account.

• Pre-paid card accounts can be

accessed by ATM (cash machines),

online and via the telephone,

so clients can monitor the money

they have, in the same way they

can with a bank account.

• Clients can set up direct debit

payments and bank transfers

with the card as well as pay in

shops by using chip and pin.

For further information

on pre-paid cards,

please contact Laura Salter,

Pre-paid Card Project Manager.

Email: laura.salter@

Phone: 01273 337149


Summer 2013 Focus


‘This is me’

As part of the ongoing support to those who have to enter hospital, but who

may not have the capacity to express themselves ( such as people who have

dementia or learning disabilities), free

canvas bags are available containing

information leaflets which can be filled

out to ensure person-entered support

in a hospital.

Eleanor Langridge

NHS Sussex

Lanchester House

Trafalgar Place

Brighton BN1 4FU

Phone: 01273 574751 (Direct Line),

Internal extension: 4751



(East Sussex PA Network)

The East Sussex PA Network has

regular free meetings in Eastbourne

to discuss issues that have an impact

on a PA’s work, to share information

and provide guest speakers.

ESPAN welcomes new and established

PAs an opportunity to find out what

people want from a PA in East Sussex

and where the work is. If you are a PA

and would like details about setting up

a network in your area contact Renee.

(See page 2 for contact details.)

When: 7pm to 9pm

Where: 3VA, 8 Saffrons Road,

Eastbourne BN21 1DG

Meetings are held on Mondays,

approximately every

six weeks:

• 12 August

• 23 September

• 4 November

• 16 December

The Direct Payments Peer

Support Group holds regular

meetings on the first Wednesday

of the month and offers support to

other direct employers.

Meetings are held in

Hastings, but they

are keen to hear from

more direct employers

to help set up support

groups in your area.

Debi Campbell


07990 734424






07547 563 014




Focus Summer 2013

Useful contacts and links

• The Skills for Care ‘Employing

a personal assistant toolkit’ is

available to download or receive

a free pack by phoning

0113 2451716 or email:





• Social Care TV is a free, easy

to use online film resource for

anyone involved in social care


• Support with Confidence (SWC)

Support with Confidence continues

to grow and offers PAs an

opportunity to be advertised to a

wider audience. Membership and

training is free and we hold regular

events to promote you to our social

service teams around the county.

For further information contact

the Support With Confidence

Team Phone: 01323 463440 or

Email: supportwithconfidence@




• The Great Out-tours

Many thanks to the Great Outtours

for our cover photo of a PA

supporting her employer. The

Great Out-tours bring wonders of

the countryside to young people

& adults with special needs,

learning disabilities & mental

health conditions and is an

accredited member of Support with

Confidence. For more information:

Phone: 01825 729158



Getting more copies of this newsletter

You can get all our leaflets in large

print, easy read format, in Braille, on

audio tape or CD, or in other languages.

Please phone Renee Jasper-Griffiths on

01323 464109. They are also available in

PDF form, which you can download from

our website at

East Sussex County Council

County Hall

St Anne’s Crescent

Lewes BN7 1UE

Phone: 0345 60 80 190

Fax: 01273 481261


May 2013 • 13-14 107

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