CPP_Global_Human_Capital_Report_Workplace_Conflict

21
BRAZIL:
GETTING THE BEST OUT OF CONFLICT
Maximizing on training. More Brazilian employees have
received training in handling conflict (60%) than any other
country in the study. Of these, almost three quarters (74%)
found it helpful, compared to 61% on average.
What positive outcomes have you experienced
from a workplace conflict?
Brazil versus survey average
The results of this approach are remarkable and conclusive.
As many as half (50%) found their most recent conflict was
resolved on the same day. Brazilian employees also top
the league for positive outcomes from conflict; 84% versus
76% overall.
If that were not evidence enough of the benefits of a proactive
approach to conflict at work, Brazil ranks lowest
for negative outcomes of conflict for employees, such as
personal insults, people being fired and sickness or absence.
Four out of ten employees (42%) even say they have
never been involved in a workplace conflict at all, against a
global average of 37%.
Workers there are also the least likely to see negative
impacts on their organizations from any clashes among
the senior management: only 41%, compared to an average
of 54%.
The most positive results. It seems that positive outcomes
are common among employees in Brazil: nearly
half (46%) find that disagreements make them feel energized,
excited or confident, as opposed to only 22% of
workers on average. Brazilians also show more evidence of
developing skills over time: 98% say their approach to conflict
now is different to the one they used to take, against
85% on average.
Interestingly, four out of ten Brazilians (41%) see younger
people as being the best at managing conflict. They are the
only nation to rank them so highly.
Where there is conflict, stress (reported by 43% of employees)
and a clash of values (cited by 24%) are seen as
major causes. However, over two thirds of employees in
organizations with an HR department think that their HR
team is doing a good job of managing the challenges of
workplace conflict, as opposed to 41% on average.
There is a distinct correlation between the amount of training
received and the extent to which conflict is viewed
positively. One in six Brazilians (16%) has seen a major
innovation born out of conflict and one third (35%) has
experienced higher performance generally. There is little
doubt that many workers in this country regularly see the
upside of workplace clashes.
Higher performance in the team
35%
20%
Improved working relationships
19%
34%
A major innovation/idea was born
16%
9%
Better solution to a problem/challenge
36%
31%
Increased motivation
24%
18%
Better understanding of others
Brazil
Total
47%
42%