21 Who Should Attend? The HPI Certificate Programme is designed for experienced practitioners in training, human resources, and organization development who are responsible for improving performance for their organization. Typical participants in the programmeinclude: •• Training managers and directors •• HR generalists •• Organization development specialists •• Instructional designers, and •• Performance specialists. Virtually anyone who can influence the performance of individuals and groups within your organization may be a likely candidate for participation. The ASTD’s five-module Human Performance Improvement (HPI) Certificate Programme provides a unique educational opportunity that thoroughly prepares participants to address performance improvement issues in a results-driven business environment. Each module is developed by subjectmatter experts and facilitated by HPI practitioners who live and breathe HPI on a daily basis. ASTD module facilitators can speak firsthand about applications of the methods and techniques in their own organizations. Module 1 “Human Performance Improvement in the Workplace” The first module in the series provides an overview of the world of HPI and prepares participants for the shift from traditional training to an HPI mindset. They’ll learn about this new approach to improving performance, and how best to apply it within the workplace to help with a wide range of needs, such as: •• Articulating business goals •• Linking those goals to human performance •• Understanding the current state of performance in the organization •• Find the root causes for performance deficiencies •• Implementing solutions and evaluating results. Participants also get a glimpse of the world of performance consulting, and the skills needed to manage the change that invariably accompanies HPI solutions. By the end of this module, participants are able to: •• Understand the origin and three primary principles that underlie HPI •• Explain the relationship between the steps in the HPI process •• Apply analysis models to determine performance gap and its root causes •• Describe a process to evaluate the impact of solutions •• Outline a strategy for addressing the root causes of performance gaps. Module 2 “Analyzing Human Performance” In order to solve performance problems, you need a systematic approach to defining performance gaps and their root causes. ASTD, in partnership with Platinum Performance Group, will introduce module participants to the new analysis model of Performance DNA.
The Performance DNA Toolkit is a complete, state-of-the-art, flexible set of tools—guides, checklists and templates— for conducting a comprehensive analysis of human performance in the workplace. With flexibility and completeness of the analysis process in mind, these tools were designed to meet the needs of both a newly indoctrinated performance analyst and a seasoned professional. The toolkit is effective in a wide variety of situations, from complex hightech environments to manufacturing organizations, and every environment in between. And now the electronic version of the tools-Performance DNA Desktop® is included in the programme. The Performance DNA Toolkit is based largely on the validated work and processes of pioneers in human performance improvement (HPI), such as Thomas Gilbert, while incorporating decades of real-world execution. This module shows how to employ these tools, and software efficiently, and allows you to practice so you can implement faster analysis back at your organization. By the end of this module, participants are able to: •• Align their analysis with their organization’s objectives •• Describe the relationship between key performers and organization outcomes •• Use accomplishment-based terms to describe performance deficiencies •• Reconcile stakeholders’ requests for solutions with real organization goals •• Conduct interviews, document reviews, and provide observations to establish the major accomplishments of any job. •• Use the Performance DNA Desktop® software to expedite adoption of HPI within your organization. Module 3 “Selecting HPI Solutions” After discovering and analyzing performance issues, the next step in HPI is to determine the best solution. More than 80% of the time, performance problems are caused not by a lack of knowledge or skill, but by other human factors. This module examines the various causes of poor performance, which generally fall into one of six categories: 1) Knowledge 2) Information 3) Physical Resources 4) Structure/Process 5) Motives, and 6) Wellness. A skilled HPI specialist needs to select the solution most likely to improve performance in a cost-effective manner. They also need to monitor and manage the implementation process to ensure that the solutions are following the prescription. This skill-building module provides practical tools and experience for building seamless delivery of those solutions. By the end of this module, participants are able to: •• Recommend the right solution to fit the identified performance gaps •• Articulate the cost benefits and potential value of the solutions •• Manage implementation of the solution •• Troubleshoot the implementation process and make adjustments when necessary. 22