Princess Cruises Introduction of eTICKETING
Princess Cruises Introduction of eTICKETING
Princess Cruises Introduction of eTICKETING
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<strong>Princess</strong> <strong>Cruises</strong><br />
<strong>Introduction</strong> <strong>of</strong> <strong>eTICKETING</strong><br />
www.princess.com
What is <strong>eTICKETING</strong>?<br />
• <strong>eTICKETING</strong> is a new process replacing the need to print and send paper tickets.<br />
Passengers will retrieve their travel documents using the princess.com Cruise<br />
Personalizer.<br />
• The new e-documents will replace the current paper tickets, whilst also giving<br />
passengers access to more information and additional services.<br />
• All passengers will continue to receive a Cruise Answer Book, including luggage<br />
labels, at approximately 8 weeks prior to departure . We will also continue to send<br />
flight tickets as we do today.<br />
• <strong>Princess</strong> <strong>Cruises</strong> introduced e-documents for US passengers some time ago so it is<br />
fantastic that we are now able to provide the same service to UK passengers<br />
travelling with <strong>Princess</strong> <strong>Cruises</strong>.<br />
www.princess.com
Why have we moved to<br />
e-TICKETING?<br />
• Tickets available at the passengers convenience, 24<br />
hours a day, 7 days a week<br />
• No more paper tickets<br />
• Reduces costs<br />
• More environmentally friendly<br />
• Providing a consistent service for both US and UK<br />
passengers<br />
www.princess.com
4 easy steps to getting your<br />
eTICKET BOARDING PASS<br />
1. E-mail sent to the passenger and their Travel Agent to advise<br />
that the eTICKET BOARDING PASS is available<br />
2. Passenger visits www.princess.com and follows the link to Cruise<br />
Personalizer<br />
3. Passenger Immigration must be completed<br />
4. eTICKET BOARDING PASS can be accessed<br />
To check-in the passenger needs a printed copy <strong>of</strong> their<br />
eTICKET BOARDING PASS<br />
www.princess.com<br />
Cruise Personalizer<br />
www.princess.com
Enter the Cruise<br />
Personalizer here<br />
Or you can enter<br />
from here<br />
www.princess.com
www.princess.com<br />
In order to log in, enter:<br />
• First name<br />
• Surname<br />
• Booking reference
Use this menu to:<br />
• View Booking Summary<br />
• Access Flight Information<br />
• Update Passenger Immigration<br />
• Make Special Requests<br />
• View Itinerary<br />
• Reserve Shore Excursions<br />
• Reserve Lotus Spa appointments<br />
www.princess.com
Passenger Immigration<br />
To view the eTICKET BOARDING PASS, Passenger Immigration must be completed<br />
www.princess.com
Travel Summary &<br />
eTICKET BOARDING PASS<br />
Select View my Travel<br />
Summary & Boarding Pass<br />
www.princess.com
Children in their own cabin<br />
Once parents have logged into their<br />
own booking, select ‘Multiple<br />
Staterooms: Under 18 Passenger<br />
Information’. Passenger Immigration<br />
can be completed here on behalf <strong>of</strong> the<br />
children as well as printing their<br />
eTICKET BOARDING PASS<br />
www.princess.com
Access Travel Summary & Boarding<br />
Pass<br />
This passenger has completed<br />
their Passenger Immigration<br />
information and is now able to<br />
print/email their Travel Summary<br />
& Boarding Pass, by selecting<br />
‘Print My Boarding Pass’<br />
This passenger needs to complete<br />
their Passenger Immigration to<br />
enable their Boarding Pass
eTICKET BOARDING PASS Example<br />
The banner colour on<br />
the boarding pass<br />
differs depending on<br />
Captains Circle<br />
membership level<br />
www.princess.com
Email My Travel Summary &<br />
Boarding Pass<br />
Select Email My Travel Summary & Boarding Pass to send a link to the Travel Summary &<br />
Boarding Pass. Multiple email addresses can be added so passengers can tell their friends<br />
and family all about their holiday arrangements.<br />
www.princess.com
eTICKET BOARDING PASS<br />
Passenger Notification Email<br />
• Sent approximately 7 weeks prior to departure<br />
• Sent to all passengers who have provided their email<br />
address (Direct & Travel Agent bookings)<br />
• Email contains a link to www.princess.com<br />
• Follow up reminders sent to passengers if eTICKET<br />
BOARDING PASS has not been viewed<br />
www.princess.com
eTICKET BOARDING PASS<br />
Travel Agent Notification Email<br />
• If your agency has passengers booked on a cruise you<br />
will receive an e-mail notification approximately 7 weeks<br />
prior to departure confirming tickets are available<br />
• Follow up reminders are sent to the Travel Agent if the<br />
eTICKET BOARDING PASS has not been viewed by either<br />
the passenger or the Travel Agent<br />
www.princess.com
Also featured in<br />
Cruise Personalizer…..<br />
www.princess.com
Flight Information<br />
• Available approximately<br />
4 months prior to<br />
departure<br />
www.princess.com
Special Requests<br />
Use this feature to advise us <strong>of</strong>:<br />
• Mobility needs<br />
• Medical conditions<br />
• Dietary requirements<br />
• Any special occasions<br />
•<br />
www.princess.com
Reserve Shore Excursions<br />
Passengers can prereserve<br />
their shore<br />
excursions under<br />
each passenger<br />
name<br />
Any pre-reserved<br />
shore excursions<br />
will be displayed<br />
here<br />
www.princess.com
Reserve Lotus Spa<br />
Passengers can pre-reserve Lotus Spa<br />
appointments, under each passenger<br />
name, by selecting PRE-RESERVE<br />
www.princess.com
Downloads<br />
There are a number <strong>of</strong><br />
forms and documents<br />
available to download<br />
www.princess.com
Download Forms & Documents<br />
All forms and documents can be viewed, printed or saved<br />
www.princess.com
Q&A<br />
www.princess.com
Q) How will I know that my eTICKET BOARDING PASS is ready to access online?<br />
• You will receive an email as soon as your eTICKET BOARDING PASS is<br />
available, which is approximately 7 weeks prior to departure.<br />
Q) I haven’t provided you with an email address, how will I know to access my eTICKET<br />
BOARDING PASS?<br />
• You can add your email address via Cruise Personalizer, we will then send an alert via email<br />
• You can contact your Travel Agent<br />
Q) What details do I need to log-on to Cruise Personalizer?<br />
• Passenger’s first name<br />
• Passenger’s surname<br />
• <strong>Princess</strong> booking reference<br />
www.princess.com
Q) Where are the e-documents found?<br />
• By following the links menu on the right hand side <strong>of</strong> Cruise Personalizer (see screen shot<br />
for specific pages)<br />
www.princess.com
Q) Why is my eTICKET BOARDING PASS not available?<br />
• Is your Passenger Immigration information complete? You will need to<br />
complete this information before being able to access your eTICKET BOARDING PASS.<br />
• Your eTICKET BOARDING PASS may not be available yet (available approximately 7<br />
weeks prior to departure).<br />
Q) Why do you need my credit card details?<br />
• Credit card information is required in advance to set up your shipboard account. Further<br />
details regarding shipboard accounts can be found in the Cruise Answer Book.<br />
Q) My cruise leaves in 5 days time (or less), can I still access my Travel Documents and eTICKET<br />
BOARDING PASS?<br />
• The Travel Summary and eTICKET BOARDING PASS can still be accessed to download and<br />
print up to the day <strong>of</strong> departure, as long as your Passenger Immigration and<br />
Credit Card information is complete.<br />
www.princess.com
Q) I’m sailing within the next 5 days and I can’t Download or Print my eTICKET BOARDING PASS<br />
because my Passenger Immigration and/or Credit Card Information is incomplete. What do<br />
I do?<br />
• Call <strong>Princess</strong> Reservations who can complete this information for you. The passenger will<br />
need to log out and back into Cruise Personalizer for these changes to take effect and then<br />
allow access to the eTICKET BOARDING PASS.<br />
Q) What about flight tickets?<br />
• We will continue to send flight tickets as we do today.<br />
Q) How do I obtain luggage labels for my holiday?<br />
• Luggage labels will be included in the Pre-Cruise Mailing sent directly to passengers<br />
at approximately 8 weeks prior to departure.<br />
www.princess.com
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