FREQUENTLY ASKED QUESTIONS

prod.static.browns.clubs.nfl.com

FREQUENTLY ASKED QUESTIONS

FREQUENTLY

ASKED

QUESTIONS

1. How does FanVision work? Where does it get its signal from?

FanVision is a hand-held device you use while attending a game that gives you unprecedented freedom

to shape your sports fan experience. Its signal comes from a UHF-dedicated broadcast center at the

event staffed with FanVision producers who deliver exclusive event content to the device.

2. What channels do I get with FanVision?

FanVision provides on-demand content channels with a variety of instant replays, dedicated camera

angles, live out-of-town games, local audio broadcasts, in-game highlights, NFL Red Zone, NFL

Scoreboard, game and player stats, fantasy football, and much more.

3. Who provides FanVision stats?

The device delivers official, real-time statistics directly from the NFL.

4. Do I need an internet connection to use FanVision?

No. Once at the stadium the device will automatically detect and begin receiving the FanVision broadcast

signal.

5. Is FanVision WiFi enabled?

The device has been designed with WiFi capability. This feature will be available for future use on the

device.

6. Will there be software updates and upgrades available?

Yes. As a registered owner of the device you are entitled to software updates as they become available.

7. How will I be informed of updates and upgrades?

Registered owners will have the option of receiving automatic email notifications from FanVision when

software updates become available. Notification of updates will also be posted on the FanVision online

support site.

8. How do I update or upgrade the software?

FanVision has a USB port which allows for content and software upgrades from the internet.

9. What kind of display system does FanVision have?

FanVision features a 4.3inch LCD display providing for 8.4Mbps continuous video streaming.

10. What accessories are available for FanVison?

There are numerous accessories available for your FanVision including lanyards, car and wall charger,

batteries, ear buds, and covers branded with your favorite NFL team! See the online FanVision catalog

for a complete selection of accessories.

11. Is FanVision compatible with any other smart device?

FanVision is a dedicated device designed specifically for enhancing the fan experience at live, sports &

entertainment events.

12. What is the USB connection used for?

The FanVision USB port is used for content and software upgrades from the internet.


FREQUENTLY ASKED

QUESTIONSCONTINUED

12. What is the USB connection used for?

The FanVision USB port is used for content and software upgrades from the internet.

13. How long does the battery last?

The FanVision battery, when fully charged, will provide up to 6 hours of continuous data and video

streaming.

14. How do I recharge the battery?

Batteries can be recharged by using your FanVision wall and/or car charger.

15. How long does it take to recharge the battery?

A fully drained battery will take up to five hours to recharge.

16. Why doesn’t my FanVision device work?

Your FanVision will only work within venues that are enabled with our broadcast technology.

17. If I experience connection issues, who do I contact?

FanVision-branded kiosks and support staff will be available at the venues to provide assistance.

18. If I require service or repair, who do I contact?

Registered FanVision users can visit www.fanvision.com/support.html or call 1-866-704-1521

with questions or for service/repair.

19. If I have purchase or billing questions, who do I contact?

Fans can visit www.fanvision.com to purchase devices and to answer any billing questions.

20. Why can’t I use my FanVision device at home?

Your FanVision will only work within the venues that are enabled with our broadcast technology.

21. Can I use my FanVision device at any NFL stadium?

Visit www.fanvision.com for a complete list of NFL clubs and other FanVision-enabled venues.

22. How do I know if my FanVision device will work at a stadium, arena or sporting event?

For your FanVision device to work, your device must be registered and activated.

23. Where else and for what other events can I use my FanVision Device?

Visit www.fanvision.com for a complete list of NFL clubs and other FanVision-enabled venues.

24. How much is the subscription service after the first year’s free subscription expires?

For information on subscriptions please visit www.fanvision.com.

25. What makes FanVision better than the competition?

FanVision’s broadcast technology is specifically designed for live events, and is capable of

streaming synchronized video, data, and audio to an unlimited number of fans.

26. Will FanVision provide free or discounted upgrades for new versions of the device?

For more information, visit www.fanvision.com for upcoming promotions and features.


THE GAME’S

IN YOUR HANDS

GET READY TO TAKE YOUR IN-STADIUM,

GAME-DAY EXPERIENCE TO A WHOLE

NEW LEVEL

6

1

WATCH & LISTEN TO LIVE VIDEO & AUDIO

BROADCASTS WITH INSTANT REPLAY*

• Local Broadcast

• Out-of-Town Games

• Instant Replay

• In-Game Highlights

• NFL Red Zone

• Club-Exclusive Content

• Pre- and Post- Game

Highlights & Analysis

*Content lineup may vary based on availability

• Premium In-Stadium

Camera Feeds

- Quarterback Cam

- 50 Yard Line Cam

- End Zone Cam

- Goal Post Cam

- Sky Cam

- And More

6

1

4

GET INSTANT STATS & ANALYSIS

• Game Stats

• Fantasy Football

• Player Stats

• NFL Scoreboard

2

45

GETTING STARTED

• Before using FanVision for the first time – remove the battery’s

protective tab.

3

• Charge the device with the supplied charger before each event.

2

Full charge takes 5 hours. Battery level is shown at top-right of screen.

5

1 VIDEO: ACCESS THE VIDEO MENU 4 NAVIGATION KEYS • A fully charged device should provide up to 6 hours of

ACCESS

STATS:

10 UNIQUE

ACCESS

CONTENT

THE STATS

CHANNELS

MENUON DEMAND AND IN REAL TIME!

SELECTION

continuous usage.

BACK: RETURN TO LAST PAGE

3

1 HOME: VIDEO: ACCESS THE THE VIDEO HOME MENU PAGE4

5 NAVIGATION POWER KEYS ON/OFF ADDITIONAL INFORMATION

STATS: ACCESS THE STATS MENU

SELECTION VOLUME UP

• FanVision will only work within the confines of the stadium

2 CHARGER BACK: RETURN INPUT TO LAST PAGE

VOLUME DOWN (bowl, selected concourses & parking areas).

HOME: ACCESS THE HOME PAGE 5 POWER ON/OFF

• Keep FanVision dry. Wipe off any rain or water drops.

3 EARPHONE JACK

6VOLUME SIGNAL UPAND BATTERY LEVEL • In the rare event that FanVision should freeze, ensure battery is

2 CHARGER INPUT

VOLUME DOWN

charged, power unit OFF and then back ON.

3 EARPHONE JACK

6 SIGNAL AND BATTERY LEVEL

www.fanvision.com/support

More magazines by this user
Similar magazines