Annual Report - Raiffeisen Bank Kosovo JSC

Segment Reports Raiffeisen Bank Kosovo 2009
Trade Finance
Raiffeisen Bank Kosovo facilitates and finances a significant volume of Domestic and International
Trade by providing Trade Finance Products. During 2009 the value of incoming and outgoing
Trade Finance Products was €41.34 million.
Trade Finance Products - Volume
Trade Finance Products - Outstanding
in € Million
in € Million
120
45
42.157
100
100.93
40
35
80
60
40
20
24.3
38.8
61.7
41.34
30
25
20
15
10
5
12.26
18.23
27.012
26.76
0
2005 2006 2007 2008 2009
0
2005 2006 2007 2008 2009
Volume (all incoming and outgoing products)
Outstanding (active)
As shown in the figures below, the outstanding amount of Trade Finance Products at the end of
year 2009 was €26.76 million.
Organisation and Process Management
For Process Management 2009 was characterized by expansion in the area of Cost & Productivity
Management. Functional KPIs for Branches and the Operations Department have been developed
at the Bank level. The same trend is continuing with other departments. These tools help senior
management, Branch and Sub-Branch Managers and other stakeholders to manager capacities
in place. In addition, the tools provide statistical analysis to identify the functions/processes
that may be subject to improvements and made leaner in the future. In addition to 6 Sigma
methodology, Lean 6 Sigma was deployed in Raiffeisen Bank Kosovo with the aim of streamlining
processes and further increasing efficiency. During the year, 99 staff members attended in-house
6 sigma awareness training. These courses were designed and conducted in-house., The total
savings from 6 sigma Projects and other Productivity Initiatives for the 2009 operating year were
€1,194,000.00.
In 2009, Organization Management further expanded its functionality. Throughout the year,
Organization Management was engaged in the Standard Unit Cost Project. With this project
Raiffeisen Bank Kosovo analyses the costs for the main products of the Bank. The Processes and
Sub-Processes of strategic products were mapped and measured. By combining unit OPEX cost
and process and sub-process measurements, the Bank is able to identify value creation product
processes as well as high cost product processes.
34 www.raiffeisen-kosovo.com Introduction Management Board Organisational Structure Vision and Mission RZB and RI