2010 Annual Report (PDF) - Parkdale Community Health Centre

Joint message from the President of the Board and the Executive Director
2009-2010 has been a year of transition and renewal for
Parkdale Community Health Centre. The fall of 2009 saw the
departure of our previous executive director. With this the
Board of Directors embraced one of its most important roles –
the hiring of a new executive director. The Board embarked
on a process of creating the tools necessary for recruitment of
our most senior management position. In order to attract a
candidate that upheld the values of our Centre we developed a
hiring process and criteria that reflected our commitment to
access and equity. From the creation of the job posting, to the
interview format, questions, rating and reference checks we
implemented a process that resulted in the hiring of our new
executive director. In the end we selected a candidate whom
we determined would be the strongest candidate to deliver
operationally on our organizational goals of improving health
within the communities we serve, strengthening our health
promotion initiatives, empowering clients to make decisions
about their own health and influencing public policy. We are
proud to welcome Carla Ribeiro as our new Executive Director
who began working with us in January, 2010.
As a result of the hiring the Board also focused its energy on
implementing an executive performance evaluation process,
the first stage of which was successfully completed in July
2010. The Board approved governance policies for executive
director performance, the focus of which was the achievement
of organizational goals (our ENDS statements) and monitoring
performance within executive limitations policies, which
set parameters for the executive director’s role and
responsibilities in managing the day to day operations of the
health centre. In its ongoing commitment to ensuring that
Parkdale Community Health Centre is meeting the health care
needs of the communities we serve, the Board will continue to
build its own capacity in terms of defining our organizational
goals or ENDS and regularly monitoring achievement of those.
In the past year the Board was also busy with its policy agenda,
successfully updating, revising and approving a number of
key policies that act as a framework for the governance and
operations of the Centre, e.g. Access and Equity policy,
Financial policy, and various HR policies.
On an operational level, with a new Executive Director at the
helm we have been busy recruiting to fill staffing vacancies
and charting a new course for the future. In the spring of 2010
the entire staff team spent a day off site, reflecting on the
successes of the past, considering the feedback from our
clients, agency partners and community members, and
planning for the future. Out of this work we have reaffirmed
our commitment to providing high quality primary and
population health programs and services and we have set
our priorities for the next two years. These are:
• To improve access to health resources for underserved
populations, with a particular focus on newcomers,
people with mental health and addictions, and LGBTTTIQQ
communities
• To continuously promote quality improvement and identify
and support best practices
• To foster a healthy work environment
• To develop strategic partnerships to increase visibility,
leverage access to services and build community capacity
• To engage in advocacy as a means to influence public policy,
in order to improve the lives of priority populations
We have also taken the opportunity to engage in a comprehensive
evaluation of our Cross Agency Team Framework, which
is designed to enhance inter-professional collaboration, a
proven outcome of which is better access to services and
better healthcare outcomes for priority populations. Based
on our experiences and the recommendations of the evaluators
we have worked to entrench the idea of teamwork as an
organizing principle in our centre and have put additional
resources and supports in place to ensure the success of
the Cross Agency Team Framework.
Finally we look forward to the coming year and all the promise
it holds. We are excited about the possibilities of what we can
achieve together, with our committed and dedicated Board
members, staff and volunteers, and with the help and support
of our agency partners, community members and clients.
Working together we will improve the health and well being
of the most vulnerable members of the Parkdale community.
Stacey Papernick
Chair of the Board of Directors
Carla Ribeiro
Executive Director
Parkdale Community Health Centre / Annual Report 2009/2010
1

Stacey Papernick, Chair of the Board – PCHC’s 25th Anniversary Cake Cutting.
Mission Statement
STRONG COMMUNITY. BETTER LIVES.
Vision Statement
All members of our diverse community
will have access to integrated
primary health care services to improve
their quality of life.

Primary Health Care Services
In addition to recruiting a new Executive Director in the last year,
Parkdale CHC also welcomed a new Director of Primary Health Care.
I joined Parkdale in April, 2010 and since then have gradually become
familiar with the range of programs and services provided to this
amazing community. I have also gotten to know the Primary Health
Care team members who deliver many of the services offered at
our centre.
I wish to congratulate the physicians, nurses, nurse practitioners,
dietitians, naturopaths, physiotherapist, chiropodists, medical
secretaries, Hepatitis C workers, social workers, psychiatrists and
administrative staff for their compassion, skill, and dedication in
meeting the complex health care needs of our community. I particularly
would like to thank Dr. Maryrose Macdonald who stepped into
the role of Director during the interim and filled it with aplomb.
Over the past year, Primary Health Care has been extremely busy.
Community Health Day gave PCHC the opportunity to participate in a
CHC – wide initiative to focus on Health Equity by advocating for the
restoration of funding for the special diet allowance. We collected
almost 50 signatures from our community which will be delivered to
our provincial Member of Parliament and to the Premier of Ontario.
This funding would go a long way to support better health outcomes
for people who are living with a chronic disease and who do not have
the financial means to purchase quality healthy food.
PCHC has been working hard to recruit new staff to fill some vacant
positions in our Primary Health Care services. Over the last year
Jennifer Wyche, Registered Dietitian, Dr. Sheryl Spithoff, and
Dr. Gerald Fung, Physicians, and, Ana Maria Navarro, Physiotherapist,
joined our clinical team. Charlene Holland and Lee-Ann Miller are
new additions to the Medical Secretary Relief pool; and Laura Mulder,
our newest staff member, provides invaluable administrative support
to us all.
Consistent with the TC-LHIN's strategic plan, Primary Health Care
services continue to make the links between the social conditions
faced by many of our community members, such as poverty, low
income, discrimination, violence, racism, and homophobia and their
ability to achieve good health. Many services and vital community
partnerships implemented at PCHC continue to reduce the barriers
to health care access. More than 3000 clients made over 28,000 visits
to our services. 57% of our clients report income under $20,000.00
and more than 30% of our clients live with mental health issues.
Parkdale Community Health Centre / Annual Report 2009/2010
3
continued on next page

Diwali Celebration

Primary Health Care Services continued
Targeted initiatives have been directed towards improving access to
communities who face multiple barriers in accessing health care
services. Our focus on chronic disease management has included
specific outreach to the Aboriginal community. This has led to a rise
in participation by Aboriginal community members in Hepatitis C
outreach and education activities.
The Diabetes team has directed dietitian and nursing services to
homeless people, seniors and to people living with mental health
issues. Through partnerships with Bailey House as well as with
Community Resources Connections Toronto it has provided diabetes
management support to under resourced communities often living
with more than one chronic disease.
Our participation in the Toronto Urban Health Alliance has assisted
Parkdale residents to access psychiatric as well as counseling
interventions. Our partnership with Stonegate CHC has provided
access to asthma assessments and interventions. It also has partnered
with our diabetes team to implement a smoking cessation program.
Chiropody services include targeted outreach to seniors as well as
the homeless community. Physiotherapy services have also provided
opportunities for collaboration with seniors’ initiatives and diabetes
initiatives to incorporate increased activity and movement, directed
towards chronic disease management and prevention.
In addition to the range of health services that the Primary Health
Care team delivers, we have also participated in research activities
with CAMH as well as with Ryerson University. The importance of
good data collection to track our activities and evaluate our services
is front and centre in our work. We also look forward to planning
the implementation of an electronic medical record in the next year.
We are looking forward to continuing to work with the PCHC staff
and community to help improve the health and quality of life of those
we have the privilege to serve.
Parkdale Community Health Centre / Annual Report 2009/2010
5
Shirley Roberts, Director of Primary Health Care

Values Statement
The Parkdale Community Health Centre’s work is integrated within a framework that
expresses our core values, articulates our vision for the Parkdale Community, and is
aligned with the CHC Model of Care which focuses on five service areas, including
primary care, illness prevention, health promotion, community capacity building and
service integration.
At Parkdale Community Health Centre our work is driven by our core values of:
Annual Client Celebration
• Access Health services and supports when and where they are needed.
• Equity Ensuring everyone is treated according to their needs.
• Client-centered Working together with the client who shares in the decision-making.
• Dignity and respect Acknowledging that every person has value and recognizing
diversity as an asset.
• Social justice Supporting individual and collective rights so that everyone can fully
take part in society.

Diabetes Management Program
The Diabetes Management Program, run by a registered nurse and
registered dietitian, provides individual counselling and group programs
to improve diabetes management and prevention among our
community members. Our target population includes clients who
are at higher risk for developing diabetes due to a variety of factors,
including: being a senior or newcomer, living in poverty, and/or living
with mental illness or addictions. The Diabetes Management Program
has maintained partnerships with COTA Health (a community mental
health organization) and Habitat Services (a community housing
organization) to better meet the needs of marginally housed
community members with severe mental illness and diabetes.
This year, the PCHC diabetes team is excited to be participating in
an innovative, new, peer-led program for those living with mental
illness and diabetes, called ‘take the extra step’. We will also be
running a new program to help those with diabetes cope with the
stress of “diabetes burnout”.
The following programs continue to run on a regular basis at PCHC:
• You Can Do It: a hands-on diabetes management group aimed at
increasing members’ knowledge, skills, and confidence relating
to diabetes management.
• Living Well Lunch Club: a monthly drop-in where clients with
diabetes are able to support each other through their emotional
journey with diabetes.
• Steps Across Parkdale: a weekly walking group targeting those
with diabetes to increase activity and decrease social isolation.
• The Good Food Box: a program offered in partnership with FoodShare
aimed at increasing access to affordable fresh fruits and vegetables.
• Smoking Cessation Support to Quit Group: a program that provides
clients with diabetes in the high priority groups (smokers with
other chronic diseases, persons in low income occupations or
unemployment, homeless, heavily addicted smokers, and smokers
with other dependencies) with behavioural strategies, motivation,
confidence and support to quit.
Parkdale Community Health Centre / Annual Report 2009/2010
7
Jane Rajah, RN
Jennifer Wyche, Dietitian
Diabetes Management Team
continued on next page

Seniors Month Celebration

Diabetes Management Program continued
Circle of Prevention Project update and
2 firsts for the health centre!
The second phase of the Circle of Prevention: Talking about Health,
Holistic Support and Hepatitis C Education project started April 1, 2010
and will span until March 31, 2011. We ended our first year with a
successful Spring Equinox Celebration, showcasing art created by
group members, unveiling the front lobby mural (original painting by
David Morrisseau) and enjoying traditional aboriginal food and dancing.
We served over 100 community members that day and prepared to
launch into our second year of programming.
Our second phase of funding is centered on discussion groups about
Hepatitis C to further aid in disseminating knowledge and creating
community. We’ve also added a monthly Aboriginal group to be led
by Les Harper. Our artistic endeavours will take a different approach
in this phase, as we develop culturally relevant materials about the
prevention of HCV for distribution. The Circle of Prevention has
continued to put a strong emphasis on peer work and has invited
participants from the first phase to be trained to take leadership
roles to facilitate the various project activities.
This year, we held PCHC’s first event to highlight World Hepatitis
Day. The day encompassed talking about liver health from a variety
of perspectives. David Morrisseau spoke of the spiritual, traditional
symbols found in his painting (used for the front lobby mural) and
related it back to our own journeys of healing. A nurse practitioner
was available to answer questions about diagnosis and treatment
of Hepatitis B & C and an info table offered practical information
about the disease.
Another first for the health centre was our celebration of National
Aboriginal Day on June 21 st . Through a community partnership with
PARC, the Meeting Place (St. Christopher House) and Queen West
CHC, PCHC staff coordinated a day in the park, serving up homemade
BBQ’d burgers and hosting a lively baseball game. It was also the
summer solstice, so it seemed fitting to gather on the longest day
of the year, to acknowledge our connectedness with Nature, while
honouring Aboriginal peoples in our city and across the country. If
you weren’t one of the 200+ people who came that day, hopefully we’ll
see you next year!
Parkdale Community Health Centre / Annual Report 2009/2010
9
Les Harper & Tamara Robert, Hep C Educators

LEVEL 3: Influence Healthy Public Policy
Childminding Graduates
PCHC Ends Statements
LEVEL 1: Improvement of Health Within the Community
1 a) Improved Health Outcomes for Priority Population.
1 b) Barriers are reduced (to services at Parkdale).
LEVEL 2: Health Promotion Empowerment
2a) People have the information they need to
exercise ownership and control regarding
decisions about their health and well-being.
3a) Community is represented in public policy.
3b) Collaborate broadly to inform public policy.

Population Health Services
Over the last twelve months the Population Health Team (PHT) and cross
agency teams have continued to operate key programs serving identified
priority groups. This has included serving women who have experienced
violence and abuse, individuals who struggle with homelessness, individuals
living with mental illness and/or addictions, intravenous drug users,
newcomers, families, and seniors. Many of the clients served through the
range of programs we offer have multiple and complex needs which are
compounded by poverty, lack of, or inadequate housing, social isolation,
and experience diminished access to health and social services.
In the past year we have witnessed more people becoming homeless for
many reasons that are beyond their control, e.g. illness, unemployment,
abusive relationships, to name just a few. In addition we have seen many
of our clients face exacerbated hardships due to the economic downturn
and the provincial cut backs to the special diet allowance. In terms of
changes in the population we and other service providers in the Parkdale
area have also witnessed the increase in Roma people accessing our
services. At PCHC our Newcomers Cross Agency Team is working to
make links in this community, in order to help us better understand
the needs of the people and plan programs and services that will be
responsive to those needs.
The Population Health Team continues to deliver programs and services
that are aimed at addressing the social determinants of health, which
we understand to be a crucial component in reducing barriers to health
care and improving the overall health and well-being of our clients. Some
of the programs and services we provided (individually or in partnership
with others) in the past year include:
• Child Minding training program
• Healthy cooking with moms
• Parkdale Young Parents group
• Relaxation Group for women (survivors of violence)
• When Love Hurts Workshop series
• Seniors programs – Drop in, salad making group,
English conversation group
• Intergenerational Drumming group for seniors and children
• South Asian Women’s group
• Women’s Expressive Arts Group
• Tibetan group
• Gardening group
• ID clinic
• Income Tax Clinic
• Tamil Healing Circle
Parkdale Community Health Centre / Annual Report 2009/2010
11
continued on next page

Losar Celebration – Tibetan New Year

Population Health Services continued
• Needle Exchange and HIV/AIDS Outreach
• F.U.N. (Finally Understanding Narcotics) Group
• Knowledge and Power (KAPOW) group for women sex trade workers
• Individual/family counseling and accompaniments
In addition the PHT participated in or hosted a range of community
events such as International Women’s Day, Take Back the Night, and the
commemoration of the December 6th massacre, and celebrations to
mark Black History Month and Losar, the Tibetan Lunar New Year. Along
with community partners we helped to organize the Parkdale Area
Community Crisis Response Network with the City of Toronto to support
the Parkdale Community in times of crisis. The committee comes
together when the community identifies a crisis, determines what
services and supports are needed and ensures that these services
are available to the community.
We also continue to explore new initiatives to remove barriers and
improve access to health care. In partnership with Partners for Parkdale
Health Network (PPHN is a partnership of the following agencies:
Parkdale CHC, LOFT Community Services, Parkdale Intercultural
Association, Sistering, St. Joseph’s Health Centre, Toronto Community
Housing, George Brown College and UHN: Toronto Western Hospital,
and Toronto Pubic Health), a proposal was submitted to the provincial
government requesting funding to provide much needed oral health
services in the community. Since 2006, PPHN has operated a once per
month, West End Oral Health Clinic with a volunteer dentist, hygienist
and coordinator, in donated space at St. Joseph’s Hospital. The program
has offered basic oral health services to adults aged 19 to 64, who
have no dental coverage and live in a vulnerable community. If the
funding proposal is approved there will be a brand new, full time, Toronto
Public Health run oral health clinic housed at PCHC, providing much
needed oral health services for community members. Let’s keep our
fingers crossed!
Finally, population health is all about community engagement and
collaboration and we have had lots of both. We would like to say thank
you to all the community partners, funders, networks and community
members, staff and especially clients who contributed to the many
successful programs and services we were able to offer in the past year.
We would especially like to acknowledge and honour the contribution
of the many clients and community members who participated on our
Cross Agency Team Advisory Groups. We value your input which helps
to make our Centre truly inclusive and responsive to the needs of the
communities we serve. We look forward to building new initiatives and
collaborations in the year ahead.
Parkdale Community Health Centre / Annual Report 2009/2010
13
Carla Ribeiro, Executive Director
Myrtle Robichaud*, Director of Population Health

The Intergenerational Drumming Group

Cross Agency Team Reports
Homelessness, Addictions
and Mental Health (HAMH) Team
The Homelessness, Addictions and Mental Health team continues to
offer a wide range of programs, services and primary health care
options. Recent changes to our programs and services include; the
addition of a West End Health Bus, this new route will provide greater
access nursing services and community resources to sex workers in
the west end. Also new this year is the Take the Extra Step partnership
with Community Resource Connections of Toronto which encourages
physical activity for those with diabetes and mental health issues.
Among our continuing programs is the women’s only drop-in KAPOW
(knowledge and power of women) that continues to support sex
workers in collaboration with the Parkdale Activity-Recreation Centre.
The Circle of Prevention: a project which provides health, holistic
support and hepatitis C education, has been successful in engaging
new participants in their programs. The Harm Reduction Room and
Exchange also continues to provide an important service and this year
became more accessible for Anonymous HIV testing. This coming
year, Parkdale’s longest running harm reduction support group
(F.U.N. Group – Finally Understanding Narcotics) is looking forward
to celebrating its 20th Anniversary.
Through an interdisciplinary and holistic team approach we address
the array of physical, psychological, social and practical challenges
that face our clients. Our team’s core disciplines include: primary
care physician, psychiatrist, nurse practitioners, chiropodist, social
worker, case manager, homeless outreach worker, HIV/AIDS outreach
coordinator and peer outreach workers. Our integrated team approach
aims to meet the specific needs of each person in a flexible and
client-centered manner.
We partner with our clients to pursue their goals and as active
members of our community. We support our clients in their efforts
to live balanced, healthy lives through access to primary health care,
community resources, adequate housing, mental health programs
and harm reduction practices.
Mark Blackstone, Case Manager
Parkdale Community Health Centre / Annual Report 2009/2010
15
Families Team
The Families Team is made up of a health promoter, two nurse
practitioners, a social worker, a dietitian, a medical secretary and
a physician.
The 2009/2010 fiscal year has been a year of growth for the Families
Team. We have continued to work closely with the community to
continued on next page

Black History Month

Cross Agency Team Reports continued
address a range of issues across the determinants of health.
From “Healthy Cooking with Moms” to the “Let’s Talk” language
development/social support program, this year’s programs have
given parents the tools they need to nourish their families and empower
them to access and interact effectively with community resources that
can help them and their children learn and grow. The Child-Minding
Training partnership with Four Villages Community Health Centre
continues to draw large numbers of participants and was recognized
by George Brown College’s Early Childhood Education program as an
asset for applicants wishing to pursue further studies in the field. The
training has provided numerous economically marginalized mothers
with an opportunity to secure meaningful employment, one of the most
crucial social determinants of health. This year was marked by an
innovative internal partnership between the Families and Seniors
Cross-Agency Teams with the development of the Intergenerational
Drumming Project that will bring together diverse children and seniors
from the community. The team is also excited to welcome a number
of new members who bring a wealth of skills and knowledge to our
holistic efforts to enhance the well-being of Parkdale’s families.
Connie Collinson, Health Promoter
Parkdale Community Health Centre / Annual Report 2009/2010
17
Families Team Members share
some highlights from the past year
As a Nurse Practitioner who has contributed to the Child Minding
Course by facilitating several seminars on Common Childhood
Illnesses, I have had the pleasure to witness the graduation of women
whose employment opportunities increase as a result of this course.
In addition, upon graduation from this course, one can see the
gratitude and joyful expressions on all the graduates. Not only does
the graduating class enrich their skill level through the child minding
course but they also renew their zest for taking care of young children
in general. It is a real pleasure to be a part of the Families’ Team
and we will continue to provide and deliver quality services.
Kendra Kusturin, Social Worker, Women’s Connection Program
The stresses associated with the relentless demands of parenting can
seem endless. This year I have had the privilege of facilitating several
Mindfulness Meditation workshops with parents in the community.
The ability to cultivate mindfulness allows parents to be present with
their children, reduce reactivity to stress, and to respond in challenging
moments with compassion and creativity. At a time where moments
of quietude may be few and far between, it’s been a pleasure to create
a forum that allows parents to tune into stillness.
Raymond Macaraeg, RN (EC), Primary Health Care Nurse Practitioner
continued on next page

Staff & Board at AOHC Conference
Picnic in the Park Aboriginal Day Celebration

Newcomers Team
The Newcomers Cross Agency Team consists of a Physician, Triage
Nurse, Social Worker, Tamil speaking Counselor, Medical Secretary,
Community Worker, Women’s Connection Community Development
Worker and a Health Promoter.
The team has been working to help newcomers overcome obstacles
to physical, emotional, and social wellbeing by providing access to
holistic services and resources in a welcoming environment, where
community is strengthened and where all community members are
equally respected and appreciated. To us newcomers include refugees,
immigrants, and those without official immigration status, who have
been in Canada for less than five years, as well as those who have
been in the country for over five years, but still are experiencing
settlement issues. As a team we have identified the following needs
amongst newcomers in Parkdale: employment, housing, childcare,
language instruction, education, clothing, food, awareness of services
and access to services.
In the past year we have provided primary health care and health
related educational seminars; developed community resource booklets
in various languages, to assist newcomers in their settlement process;
job placement opportunities for newcomer professionals; individual
and family counseling to newcomers; and initiated and established
partnerships with Parkdale service providers. In partnership with
community agencies we provided a “one stop” services in various
community neighborhood buildings.
We also validated and honoured our diverse clients’ histories by
celebrating various cultural events. We participated in various
advocacy groups through PNSPN including: Vote Toronto Campaign
Canadian Refugee Rights Day, and Drop the Fee Advocates. We
brought to the attention of politicians the impact of war on our clients
and attended various forums. The team also participated in research
groups on newcomer’s mental health and community participation and
involvement. We participate in the West Downtown Local Immigration
Partnership (LIP) for the Parkdale-Trinity Council.
The Newcomers team strives to ensure that newcomers have the
information they need to exercise ownership and control regarding
decisions about their health and well-being. Our future plans include:
increasing our presence in the community, continued participation
in the Newcomer Fairs and developing additional project ideas with
partner agencies.
Parkdale Community Health Centre / Annual Report 2009/2010
19
Rosa Ribeiro, Health Promoter

HepC: The Circle of Prevention
PCHC Annual General
Meeting 2009

Seniors Team
As in previous years, 2009 was full of activities for the seniors at
Parkdale Community Health Centre. The Parkdale Seniors Advisory
Committee was very busy overseeing our program planning and
delivery. Last year, the committee met six times and the result was a
series of inclusive and innovative seniors programming that reflected
the strong voices of our seniors. In addition the Seniors Cross Agency
Team (health promoter, chiropodist, primary care physician, medical
receptionist, South Asian Women’s Coordinator, nurse practitioner,
dietitian) worked to identify gaps and planned programs to respond
to seniors needs and to coordinate service delivery.
For the second year in a row we were proud to receive the New
Horizons for Seniors grant, which allowed us to implement
“Connecting through Music: an Intergenerational drumming group”,
the idea for which came directly from the Seniors Advisory Group.
We have been very pleased to witness the two generations united
in music. The group has been working very hard to prepare for
upcoming performances in the community, including our Annual
General Meeting in September. This is an example of our innovative
health promotion approach in addressing one of the most common
social determinants of health, social isolation.
This past year we continued to provide popular programs such as the
English Conversation Class which is open to all immigrant seniors
who have English as a second language. The program is well attended
and has made a difference in so many seniors’ lives. The weekly
Seniors Drop In is another program that has brought seniors together
to socialize, learn and have fun. Seniors have the opportunity to
engage in a variety of activities that promote their physical, mental and
emotional wellness. The Wellness Clinic has also been very successful.
It provides seniors with the opportunity to get health information on
a variety of health related topics. There is also a nurse available to do
blood pressure checks and provide health advice to seniors.
The Hearing Screening Clinics which happened twice last year, allowed
seniors to get in contact with the Canadian Hearing Society for their
auditory care. In Partnership with the Parkdale Golden Age Foundation
PCHC was able to deliver Tai Chi classes to seniors living on low
incomes. We were grateful to have the repeat sponsorship Tim
Horton’s in the form of a courtesy bus to take our seniors on a day
trip to visit the Bird Kingdom in the Niagara region.
On behalf of the Seniors Advisory Committee and the Seniors Cross
Agency Team, I would like to thank all the seniors who use our
services and attend our programs. Together we certainly transform our
mission statement “Strong Community. Better Lives Lives” into reality.
Parkdale Community Health Centre / Annual Report 2009/2010
21
Sandra Godoy, Health Promoter

The Year in Numbers
Primary Health Care Services # of encounters
Number of Clients Served 2,627
Number of Children Served 460
Total Encounters 21,207
Population Health Services
Number of Clients Served 422
Number of Children Served 38
Total Encounters 26,095
Parkdale Community Health Centre / Annual Report 2009/2010
22
Cross Agency Team Encounters
Homeless/Addictions & Mental Health 12,063
Seniors 7,384
Families 4,952
Newcomers 2,714
Youth 2,892

Parkdale Community Health Centre
BALANCE SHEET
YEAR ENDED MARCH 31, 2010 2010 2009
ASSETS
Current assets
Cash and short-term deposits $ 390,364 $ 383,654
Accounts Receivable 94,338 81,609
Prepaid expenses 33,126 53,848
Trust assets 22,055 10,590
Property and equipment 3,358,525 3,433,613
3,898,408 3,963,314
Parkdale Community Health Centre
STATEMENT OF OPERATIONS AND NET ASSETS
YEAR ENDED MARCH 31, 2010 2010 2009
REVENUES
Toronto Central Local Health Integration Network (LHIN) $ 4,070,770 $ 3,877,185
Ministry of Health and Long Term Care (MOHLTC) 171,440 194,604
Ministry of Community and Social Services and
Ministry of Children and Youth Services (MCSS) 158,887 148,784
City of Toronto 111,585 130,793
Chum City 3,500 3,500
Toronto Art Council - 450
UFCW - 654
Government of Canada – Service Canada 1,234 21,332
Parkdale Community Health Centre / Annual Report 2009/2010
LIABILITIES
Current liabilities
Accounts payable and accrued liabilities 249,981 234,640
Due to Toronto Central LHIN and MOHLTC 79,702 41,178
Due to Ministry of Community and Social Services and
Ministry of Children and Youth Services – Women’s Connection – 14,877
Deferred revenue 61,297 86,411
389,980 377,106
Trust liabilities 22,055 10,590
Deferred capital contributions 3,358,525 3,433,613
3,770,560 3,821,309
NET ASSEST
Growth and development fund 195,661 195,661
Administration fund 9,880 20,714
Vacation pay fund (note) (77,693) (74,370)
127,848 142,005
$ 3,898,408 $ 3,963,314
NOTE: VACATIONAL PAY FUND
The Centre has recorded its vacation pay in accordance with the accrual basis of accounting
recommended by the Canadian Institute of Chartered Accountants. However, it is the policy of the
Centre’s funders to fund vacation pay when it is paid, as opposed to when it is accrued. The vacation pay
fund therefore represents the unpaid portion of the vacation pay entitlement at the end of the year.
Public Health Agency of Canada 99,980 -
Interest 1,338 10,899
4,628,633 4,460,935
EXPENSES
Salaries, benefits and relief
Salaries 2,696,124 2,766,160
Benefits 545,232 555,799
Relief 116,590 122,304
3,357,946 3,444,263
Operating
Building occupancy 356,875 141,681
Purchased services 177,569 246,977
Medical supplies and equipment 52,296 35,559
Office administration 256,200 232,122
Program Expenses 130,516 118,884
Non-insured 84,793 93,047
1,058,249 868,270
Non-Recurring 226,595 128,603
Total expenditures 4,642,790 4,441,136
Excess (deficiency) of revenues over expenses for the year (14,157) 19,799
Net assets – at beginning of year 142,005 122,206
Net assets – at end of year $ 127,848 $ 142,005
23

$227,536 – 4.92%
Various Grants
and Others
WHERE THE MONEY CAME FROM
$171,440 – 3.70%
Ministry of Health,
Diabetes Program
$158,887 – 3.43%
Ministry of Community
and Social Services
List of Funders
FEDERAL
• Public Health Agency of Canada
• New Horizons for Seniors
PROVINCIAL
• Toronto Central Local Health
Integration Network
• Ministry of Health and Long
Term Care
– Substance Abuse Bureau
MUNICIPAL
• City of Toronto
– AIDS Prevention
Grants Program
– Community Service
Grants Program
FOUNDATIONS
• CHUMCity Wish Foundation
• The Daily Bread Food Bank
Parkdale Community Health Centre / Annual Report 2009/2010
– Diabetes Program
• Ministry of Community and
Social Services
24
$4,070,770 – 87.95%
Toronto Central Local Health Intergration Network,
Community Health Centre Program
Board of Directors 2009-2010
WHERE THE MONEY WENT
$226,595 – 4.88%
Non-Recurring
$1,058,249 – 22.79%
Operating
$3,357,946 – 72.33%
Salaries and Benefits
Photo (L to R):
Rajendra Maharaj,
Treasurer
Charmaine Palmer,
Secretary
Rakesh Bhardwaj,
Director
Kristen Sharpe,
Director
Uppala Chandrasekera,
Vice President
Kira Abelsohn, Director
Mary McMillan, Director
Terence Williams, Director
Not in photo:
Stacey Papernick,
President
Karine Baser, Director
Tsering Norzom, Director
Leonie Smith, Director

Staff, Volunteers and Student Placements 2009-2010
STAFF LIST
Alice Liu*, DMC/Planner
Ana Maria Navarro,
Physiotherapist
Angela McKenna*, HIV/AIDS
Coordinator
Beth Wierzbicki, Corporate
Executive Assistant
Carla Ribeiro, Executive Director
Charlene Holland, Medical
Secretary, Relief
Christie Wall, HIV/AIDS
Coordinator
Connie Collinson, Health
Promoter
Cristina Raposo, Medical
Secretary
Dennis Kussin, Psychiatrist
Edward Lee, Physician
Elizabeth Guete, Social Worker
Emma Brown*, Administrative
Assistant
Falko Schroeder, Nurse
Practitioner
Gerald Fung, Physician
Jane Rajah, Diabetes Nurse
Jennifer Wyche, Diabetes
Dietitian
Jenny Kim, Chiropodist
Jill Blakeney, Physician
Joseph Deogracias, Medical
Secretary, Relief
Julia Brady*, Peer Outreach
Worker
Julia Santos**, Medical
Secretary
Julie Knights, Registered Nurse
Karin Mary Ng, Dietitian
Kendra Kusturin, Social Worker
Laura Mulder, Administrative
Assistant
Laurie Zacari*, Peer Outreach
Worker
Lee Ann Miller, Medical
Secretary, Relief
Les Harper, Hep C Educator
Leslie Parker, Community
Outreach Worker
Linda Weber*, Physician
Linda Yaa Adutumwaah,
Medical Secretary
Liza Chau, Bookkeeper
Lori Sutton*, Diabetes Dietitian
Lynda Mikelova*, Physician
Maggie Lau, Director of Finance
& Administration
Malu Santiago, Psychologist
Mark Blackstone, Case Manager
Maryrose MacDonald, Physician
Matyas Hervieux*, Physician
Megan Dunford*, Physiotherapist
Melissa Abrams, Nurse
Practitioner
Myrtle Robichaud*, Director
of Population Health
Neil Mentuch, DMC/Planner
Nicholas Durand, Chiropodist
Nicole Nitti*, Physician
Nohemi Alvarez, Medical
Secretary
Peter Leslie, Peer Outreach
Worker
Peter Wang, Receptionist
Phillip Lee, Peer Outreach
Worker
Raymond Macaraeg, Nurse
Practitioner
Rosa Ribeiro, Health Promoter
Sandra Godoy, Health Promoter
Satha Vivekananthan, Tamil
Counselor
Shirin Gul Varzgani, South Asian
Community Worker
Shirley Hepditch, Community
Outreach Worker
Shirley Roberts, Director of
Primary Health Care
Shona MacKenzie, Nurse
Practitioner
Simone Atungo*, Executive
Director
Tamara Robert, Hep C Educator
Tricia Williams, Medical
Secretary
Tysa Harris, Medical Secretary
Victoria Okazawa, Social Worker
Wayne Bright*, Peer Outreach
Worker
VOLUNTEERS
Anne Quann
Joseph Quann
STUDENT ACADEMIC
PLACEMENT
We would like to extend our
Thanks to all of the students
who completed their work/
education placement at PCHC
over the year. Your contribution
to the work of PCHC was
greatly appreciated!
* No longer with organization
** On leave
Parkdale Community Health Centre / Annual Report 2009/2010
25
Community Partnerships
• Bailey House
• Canadian College of
Naturopathic Medicine
• Central Toronto CHC
• Centre of Addiction &
Mental Health
• City of Toronto
• Community Resource
Connections of Toronto (CRCT)
• Community Occupational
Therapy Association (COTA)
• Creating Together
• Davenport-Perth
Neighbourhood CHC
• FoodShare: The Good Foodbox
• Four Villages CHC
• Fred Victor
• Greater Toronto Community
Health Centres Network
• Habitat Services
• Kababayan
• LAMP CHC
• Liberty Village BIA
• Ministry of Community &
Social Services
• Ministry of Health & Long
Term Care
• More Than Child's Play
• Mother Goose
• Parkdale Activity Recreation
Centre
• Parkdale BIA
• Parkdale Community
Information Centre
• Parkdale Community Legal
Services
• Parkdale Parents Primary
Prevention Project
• Parkdale Project Read
• Parkdale Resident Association
• Partners for Parkdale Health
Network (PPHN)
• Roncesvalles/MacDonell
Resident Association
• Scout Canada
• Second Harvest Food Support
• Sistering
• South Riverdale CHC
• St. Christopher's House
• St. Joseph's Health Centre
• St. Stephen's Community
House
• Stonegate CHC
• Tim Horton Bus
• The Bargain Group
• Toronto Central Health
Integration Network
• Toronto Housing
• Toronto Public Health
• Toronto Urban Health Alliance
(TUHA)
• West Toronto Housing Help
Services
• West Toronto Local
Immigration Partnership
• West End Urban Health
Alliance (WEUHA)
• Women's Health In
Women's Hands
• Working Women’s Centre

Parkdale
Community
Health Centre
1229 Queen Street West
Toronto, ON
M6K 1L2
Tel: 416-537-2455
Fax: 416-537-5133 (Admin)
Fax: 416-537-3526 (Clinical)
Website: www.pchc.on.ca
Hours of Operation
Monday, Tuesday,
and Thursday
Wednesday
Friday
Saturday
9:00 – 8:00 p.m.
9:00 – 12:00 Noon
3:00 – 8:00 p.m.
9:00 – 5:00 p.m.
10:00 – 1:00 p.m.
Every One Matters.