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Installation and User Guide - Algo Communication Products

Installation and User Guide - Algo Communication Products

Configuring Client Call

Configuring Client Call Recorder (Options Description) Call Storage Call Storage This option allows you to set or change the directory where call records are stored. The default storage directory is C:\Program Files\Algo\CCR\Data\ Client Call Recorder will create its database folder structure inside the selected folder for call record storage. This is done following a naming convention of year-month (i.e. “.\domain\stn001\201005\”) Network Drive Windows User Access In order to select a mapped drive as the root of the call storage directory, you will have to enter the Windows User Login information of the currently logged in user to allow Client Call Recorder to access it. Note: The Windows User Login must have read and write privileges to the selected mapped drive. Client Call Recorder Installation and User Guide 27

Configuring Client Call Recorder (Options Description) Filter Calls The Filter Call function may be used to avoid automatic recording of data calls such as when a modem shares the same phone line. Another typical application is to filter personal calls such as from a home telephone. Up to ten different phone numbers (or alphanumeric patterns) can be entered into the Filter Calls list that will be used to prevent calls from being automatically saved. This function works by searching for the pattern in the set display. Thus you can enter partial text or numbers instead of exact phone numbers or names. If there is a match, the call record is not saved. You can still manually save the file, if desired. Note that Client Call Recorder will look for any match, so if you enter just "9" in the Filter Calls list, any number dialed that includes a 9 will not be recorded. Make sure you test your Filter Calls string to ensure you get the results you intend. www.algosolutions.com 28

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