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Installation and User Guide - Algo Communication Products

Installation and User Guide - Algo Communication Products

Configuring Client Call

Configuring Client Call Recorder (Options Description) Log Level Sets the level of detail of software activity logs generated by the Client Call Recorder. The Normal setting is the default for regular system operation. Note: Debug and Troubleshoot settings should only be used on the advice of Algo technical support personnel. Client Call Recorder Installation and User Guide 33

Import/Export Data Import/Export Data Import Call Records Client Call Recorder allows you to import call records (.wma or .wav audio files) into the Client Call Recorder database. Individual call records or entire directories of files can be imported through the menu option File>Import Files. Export Data to Excel Client Call Recorder includes an Excel Export function (Tools> Export data to Excel) that allows you to produce formatted reports in Microsoft Excel ® based on data in an active Call List, Call Statistics, or Call Finder View. As an example, you could generate a call statistics report of weekly call data, then export the data to Excel for formatting and printing. Another example is to create a Call Finder window displaying all business calls related to a certain client during the last month. This report could then be exported to Excel and used to support invoicing or client communications. www.algosolutions.com 34

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