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Hidden Workforce Report - Skills for Health

Hidden Workforce Report - Skills for Health

‘The

‘The Hidden Workforce’- Volunteers in the Health Sector in England the trust. Rather the economic benefits appear to have been spread among patients, service users, volunteers, the trust, the wider community and, to a lesser extent, paid staff”. iv

Appendix C: 111 Volunteer Roles ‘The Hidden Workforce’- Volunteers in the Health Sector in England Roles carried out by volunteers in health and social care settings: Administration helper / medical records assistant Administering eye drops to post operative cataract patients in the community Advocacy Ambulance first responder Anti-coagulant assistant Artist Arts & crafts (knitters, blanket maker, art therapist) Audiology Visitor (helping people use their hearing aids) Befriending / buddying (in-patients and community) Benefit advice Birds of prey (volunteers bringing birds to children's units) Breast Feeding Peer Mentor Carer support Chapel organist Chapel service helpers Chapel service singers Chapel services names collector Chaplaincy (pianist, lay preacher) Chaplaincy Visitor City guides (guides who conduct hospital tours) Clerical helper Clinic assistant (baby/well-being etc) Counsellor Curtain matcher (collecting odd curtains in hospital and putting them in pairs for re-hanging) Dental Complaints Service volunteer panel member Dining Companion Discharge lounge assistant Drama assistant Entertainment Events helpers Exercise to music Expert patient Fish tank maintenance Focus groups for research Flower arrangers / flower care on wards Fundraising Games players (eg chess player companion) Garden (including pond maintenance) GP patient participation group member Governance & Trustees Hairdresser for In-patient & Day Care units Hand holders (for surgery etc.) Hearing Aid Service Volunteers Home care Home escorts for vulnerable patients Hospital radio presenter v

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