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agenda note for the 6th meeting of grievances redressal ... - GERC

agenda note for the 6th meeting of grievances redressal ... - GERC

Item No. 1 Confirmation

Item No. 1 Confirmation of the minutes of the last meeting. The previous meeting of the Chairmen and Members of all CGRFs was held on 13.07.2009.The minutes were circulated to all the Forums/Members vide Commission's letter No. GERC/Admin/01260 dated 18/8/2009. No comments have been received from any of the members so far, the minutes may therefore be confirmed. Item No. 2: Decisions given by CGRFs to apply to all similar cases. In the meeting of State Advisory Committee it was represented that orders issued by CGRFs, which are in favour of consumers can be treated as precedents and should be followed while dealing with similar issues by all field officers. This will reduce harassment to the consumers. In this regard, the Commission feels that in such cases, CGRF should convey their decisions to the Apex Co-ordination committee to decide the state wide applicability and to take necessary steps in this regard. Members of CGRFs are invited to express their views on the suggestion. Item No. 3: Seminar on "Issues and Challenges in the Protection of Consumers' Interest in Power Sector": With a view to facilitating a concerted approach towards protection of consumers' interest in the power sector, GERC organised a seminar on "Issues and Challenges in Protection of Consumers' Interest in Power Sector" on 23rd November, 2009 ; at Cambay Spa and Golf Resorts, Gandhinagar.; The seminar was graced by Hon'ble Justice Shri Mohit S Shah, Acting Chief Justice of Gujarat High Court and Special Invitee Hon'ble Justice Shri M Karpaga Vinayagam, Chairperson, Appellate Tribunal for Electricity, New Delhi. Officials of Discoms, Members of State Advisory Committee, Independent members of all CGRFs and other stakeholders were invited. Chief Guest and Special Invitee gave their

valuable comments on the subject. The seminar has helped all stakeholders to move towards the fulfillment of objective of the Protection of Interest of Consumers as envisaged in the Electricity Act, 2003. Independent members are expected to share the conclusions of the seminar with other members of CGRFs. Item No. 4: Regular appointment of Ombudsman: The Commission initiated process for appointment of Ombudsman. After due process, the Commission has appointed Shri V.T. Rajpara as Ombudsman and he has resumed his duty recently. Item no 5: Presentation by PGVCL (Rajkot) and MGVCL on steps taken on consumer awareness : As decided in the last meeting PGVCL (Rajkot) and MGVCL will make presentations to illustrate their efforts for consumer awareness on complaint redressal mechanism. Item No. 6: Action taken report of the last meeting: 6.1: During the last meeting Secretary, GERC had requested all CGRFs to send copies of their consumer charters to the Commission for information The Commission has not received the charters from any of the CGRFs so far. All are requested to send copy of their charters to the Commission. 6.2 :It was agreed in the last meeting that any order of CGRF should invariably include the line :"This order can be challenged before Electricity Ombudsman 4

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