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Attendee Brochure - APCO 2013

Attendee Brochure - APCO 2013

MONDAY, AUGUST 19

MONDAY, AUGUST 19 Professional Development Sessions Public Safety agencies have CIT programs developed for their responders. However, very little CIT training is available for the 9-1-1 Telecommunicator. The Telecommunicator is the primary point of contact when there is a crisis. The Telecommunicator must have the training and skills to recognize the signs of a crisis and how to handle it until the appropriate resources arrive on scene. This training will address how 9-1-1 centers can develop curriculum working in a partnership with Public Safety and Mental Health. FCC Update Bob Gurrs, Fletcher Heald & Hildreth The session will feature high-level FCC officials and provide an overview of recent FCC actions and public safety issues currently before the Commission. Preparing Your Communications Center for Large Scale Operations: A Case Study of School Shooting Incidents Dr. William Pessemier, Summit County Communications Center Communications centers are a critical element in the successful response to any large scale incident, such as a school shooting. The ability of first responders to work together successfully throughout a multiagency response will depend heavily on effective communications. Successful communications center operations will depend on a good understanding of incident operations, practical and effective communications procedures, and reliable technology solutions that support incident operations. This presentation will use the shootings at Columbine High School as a case study to help communications centers make improvements in all three of these operational areas. Migrating LMR to the Next Generation — LTE for Public Safety Dr. Andrew Lillie, Director of Product Management, General Dynamics The advent of LTE provides public safety users the advantage of a range of applications to improve effectiveness and increase operational efficiency. LTE provides the capability for high performance Mission Critical Voice (MCV) and the ability to provide nationwide interoperability between agencies, a long term alternative to LMR networks. This session will discuss: • The MCV capabilities of LTE, including push-to-talk group calling, priority and quality of service, direct mode communications and interoperability • Timeline for implementation, and opportunities for early MCV implementations on LTE • Public safety LTE developments in the US, Canada and internationally P25 Phase 2 — It Is Here, But Do I Need It? Scott Skibness, VP of Strategic Sales, Tait Communications This session will provide practical advice to those considering P25 phase 2 and whether it is the right solution. Attendees will learn what Phase 2 can deliver how far advanced the technology is and how many agencies are actually using it. The presenter will then provide practical examples of how to migrate from an analog network or a P25 phase 1 network, outlining a sample product audit that will need to be considered during migration from FDMA to TDMA. Finally the presentation will outline what else needs to be considered during the migration, including coverage and network bandwidth. CALEA Communications Accreditation A to Z Debbie Gailbreath, RPL; Julie Righter; Karen Shephard; Mary Sue Robey, RPL, CALEA This session is for anyone considering, or already in the CALEA communications accreditation process — accreditation manager to CEO. This interactive roundtable will include information and discussion from how to get started, through the award and reaccreditation process — and everything in between. Panelists are active APCO members with CALEA experience, including accreditation management and assessment, communications center management, CALEA Program management, and a current CALEA Commissioner. Bring your questions and ideas for discussions with the panelists and other public safety communications professionals. Emergency Incident Data Document (EIDD) Exchange Standards and Architectural Considerations Andrew Owen, Information Sharing Specialist, SEARCH Group, Inc. NENA and APCO are currently working together, with the assistance of SEARCH, to standardize the electronic exchange of Emergency Incident Data Documents (EIDD). This effort will result in an industry neutral format for exchanging incident information between disparate manufacturer’s systems within an agency and between public safety agencies and other stakeholders. Development of an EIDD standard involves constructing a National Information Exchange Model (NIEM)-conformant exchange specification. This presentation will focus on the approach for developing this specification, starting with analysis and gathering of business requirements all the way through implementation considerations. 12| APCO 2013 AUGUST 18-21 ANAHEIM, CA WWW.APCO2013.ORG #APCO2013

TUESDAY AUGUST 20 SCHEDULE AT-A-GLANCE 7:00 a.m. – 5:00 p.m. Registration & Voting (Voting closes at 1:45 p.m. PST) 8:00 a.m. – 10:00 a.m. Distinguished Achievers Breakfast & Keynote Address 10:00 a.m. – 4:00 p.m. Exhibit Hall Open 11:30 a.m. – 1:30 p.m. Lunch in the Exhibit Hall 12:00 p.m. – 1:30 p.m. Past Presidents & Life Members Luncheon (by invitation only) 1:15 p.m. – 3:30 p.m. Professional Development Tracks 3:45 p.m. – 4:45 p.m. Second General Business Session 4:45 p.m. – 5:30 p.m. Second Vice President Reception 7:00 p.m. – 11:00 p.m. APCO Block Party! Professional Development Sessions 1:15 p.m. - 2:15 p.m. The Separation of Work and Your State of Mind Tasha Todd, ENP, RPL, Pickens County E9-1-1 A fun and energetic look at how we all deal with stress differently. Using examples of everyday challenges in the 9-1-1 Center, you will find out what “category” you fall into and how you can use that knowlege to try and leave the stress at the door. You will see yourself in the examples and you will definetly see your co-workers in other examples. This session is meant to be lighthearted while also giving you good exercises and material to help keep your stress at a healthy level. Becoming The Peacemaker In the Comm Center Sue Pivetta, 911 Trainer.com You can become ‘The Peacemaker’ at work, in your family and community. Bring peace into your inner self by changing the way you think about and approach conflict and the often confusing behavior of others. All behavior makes sense to the mediator mind. Managers and Directors become more effective at handling conflict. Supervisors improve ‘people’ problem solving. Trainers learn to understand trainees at a deeper level. Telecommunicators improve call taking skills and have less inner conflict or stress around the challenging callers. Mediator skills can be learned and when applied make a huge difference. During this session discover ‘3’ mediator ways of being. If applied these mediator techniques will make a subtle but enduring difference at your workplace. Sue Pivetta has worked as a Dispute Resolution Mediator for over fifteen years and will share with you the many rewards this has brought to her life. Radio 101 for IT and Communication Center Managers Mark Pallans, Pallans Associates Communications Consultants Changes in technology and changes in the economy have caused changes in government. Many times consolidation of functions has placed the radio communications departments of governments under the auspices of information technology managers or communication center managers, neither of whom have any experience or knowledge of the technical aspects of radio communication. This class will provide the basics of radio communication technology, FCC regulations and technical operations to these personnel. They will learn about the equipment and the networks supporting them. Session and Description Coming Soon Frontline Telecommunicator Supervision & Leadership Development Communications Center Management Regulatory & Legislative Issues Emergency Preparedness, Response & Situational Awareness Radio Technologies, LMR & Spectrum Management Emerging Technologies & Applications Current Events/Hot Topics NG9-1-1 and New Response Technology APCO 2013 AUGUST 18-21 ANAHEIM, CA WWW.APCO2013.ORG #APCO2013 |13

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