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Attendee Brochure - APCO 2013

Attendee Brochure - APCO 2013


WEDNESDAY AUGUST 21 schedule AT-A-GLANCE 8:00 a.m. – 11:00 a.m. Registration 9:00 a.m. – 10:00 a.m. Professional Development Tracks 9:30 a.m. – 11:30 a.m. Chapter Officer Workshop 10:15 a.m. – 11:15 a.m. Professional Development Tracks 11:30 a.m. – 1:00 p.m. Food for Thought Luncheon & Keynote Address 1:15 p.m. – 4:45 p.m. Professional Development Tracks 5:30 p.m. – 6:30 p.m. Reception 6:30 p.m. – 8:30 p.m. President’s Dinner Professional Development Sessions 9:00 a.m. - 10:00 a.m. AY CARUMBA! Understanding Language and Cultural Barriers on 9-1-1 Calls Manny Solis, Language Line Services This interactive presentation provides insights from a 2012 survey of 9-1-1 interpreters representing 45 different languages. The discussion highlights common language and cultural issues that complicate 9-1-1 calls. The discussion also offers strategies to overcome issues, and provides tips to work more effectively with 9-1-1 interpreters. Attendees will better understand the cultural issues in action during 9-1-1 calls and will be better prepared to work through them to provide appropriate assistance. The Best Laid Plans: Why Your Organization Needs a Strategic Plan Jamie Welch and Dorothy Dunn, Oklahoma City Police 9-1-1 Communications Center The telecommunications industry will experience a period of explosive growth as the industry changes to accommodate changing needs. How will your organization plan for these changes? Adapted from collegiate-level strategic management curriculum used in the corporate world, this class demonstrates how to meet the special needs of the telecommunications industry and involve all members of the organization in creating a detailed strategic plan to successfully guide their organization through changes. A strategic plan creates a comprehensive, living, breathing document which provides direction for the organization, continuity when leadership changes, and outlines the most fiscally responsible way to manage your organization. Hire for Skill and Attitude Jim Kuthy, CritiCall Pre-Employment Testing Software A recent trend in the popular management literature has been to encourage employers to focus on a job applicant’s attitude instead of their skill or ability. However, the United States Department of Labor indicates that to help reduce employment selection errors and increase the effectiveness of employment decision making employers should use a variety of tests and procedures to assess candidates. Using research from public-safety agencies focusing on dispatchers/calltakers, this presentation emphasizes the importance of testing for both skill and attitude during the pre-employment process. Session and Description Coming Soon Preparedness Peace Monica Simon, Houston Emergency Center This course is a basic disaster preparedness course designed to build a foundation for a lifestyle of preparedness. We as public safety employees are often prepared to go to work and perform our duties. But how prepared are our family, friends or the community we live in. This one-hour segment will give you helpful tips on how to prepare yourselves, family and friends when you are at work saving lives. 16| APCO 2013 AUGUST 18-21 ANAHEIM, CA WWW.APCO2013.ORG #APCO2013

WEDNESDAY, AUGUST 21 Professional Development Sessions Radio Frequency Power and Antenna VSWR Measurements in Digital Land Mobile Radio Applications Tim Holt, Bird Electronic Corporation Transmitter output power and antenna VSWR measurements have played an important role in the daily maintenance of land mobile radio systems since the earliest days of their deployment. For many years, simple modulation and channel access methods were used with these systems, enabling the use of the most basic RF power measurement techniques. During the past 20 years, the advent of complex modulation formats has required the development of new power measurement techniques. This presentation will provide specific guidelines for the measurement of modern LMR waveforms , with emphasis on DMR, Project 25, and related systems. IPAWS & CMAS — NextGen Mass Notification Samuel Asher, Hyper-Reach (Asher Group) Wouldn’t you like to be able to have your emergency notification messages reach people’s cell phones, even if they are just visiting from another part of the country? CMAS (commercial mobile alert system) under IPAWS (Integrated Public Alert and Warning System) is groundbreaking technology available for use, to local, state and federal agencies, via DHS/FEMA. We will learn the steps necessary to get certified, vendor integration, testing, message structure, and proper usage. Participants will also learn a broad overview of how IPAWS is integrated with the Emergency Alert System, which covers radio, TV, and satellite broadcasts. T-Band — What’s Next for Public Safety Stu Overby, Motorola Solutions; Harlin McEwen, National Public Safety Telecommunications Council; Donald Wright, Interagency Communications Interoperability System; David Troup, Greater Boston Area Police Council Public Safety is a heavy user of the T-Band (470-512 MHz) spectrum available in the top eleven urban areas. Congress passed legislation that requires the FCC to auction that spectrum for commercial use by 2021 with public safety clearing out of the band by 2023. This panel of spectrum experts and public safety T-Band users will address analysis on potential spectrum options, relocation costs/ timing and recommended next steps. Impact of Texting to 9-1-1 on Staffing and Grade of Service Terry Wright, RCC Consultants, Inc. With text messaging to 9-1-1 about to become commonplace, what impact will it have on a PSAP’s grade of service in answering 9-1-1 calls and on the staffing necessary to ensure prompt response? This lecture will use discrete event simulation to examine how processing text messages will differ from traditional voice calls and the impact on staffing levels to ensure a prompt response to all 9-1-1 calls. 10:15 a.m. - 11:15 a.m. Nationwide SAR Initiative – 9-1-1 Call Operator’s Role in a Safer America David Sobczyk, Nationwide SAR Initiative The Nationwide SAR Initiative recently developed a Public Safety Telecommunications Training that assists call takers and dispatchers (9-1-1 operators) in recognizing what kinds of suspicious behaviors are associated with preincident terrorism activities, understanding how and where to report suspicious activity, and protecting privacy, civil rights, and civil liberties when documenting information. With more than 250,000 tele-communicators and 9-1-1 operators, telecommunications professionals play an important role in the NSI’s overall mission. Integrating this training in your agency operations it will serve to strengthen the SAR message nationwide and continue to provide a safer and more secure America. Denise Amber Lee — We Must Learn the Lesson Tony Harrison, Public Safety Group; Nathan Lee, Denise Amber Lee Foundation Tony Harrison and Nathan Lee will discuss the kidnapping and murder of Denise Lee and the tragic mistakes that were made that day that kept the kidnapper from being caught when a passerby dialed 9-1-1. On that fateful day, numerous 9-1-1 calls were made and most were handled well. This class will focus on lessons learned from this incident and educate attendees in what occurred and why and what we can do to prevent it from happening at our own agency. The Accidental Project Manager Bonnie Maney, SEARCH Group, Inc. It is common for people to be assigned to lead a project for factors based on availability rather than project management training, skills, and abilities. In this presentation, the presenter and attendees will explore the challenges the accidental project manager faces and provide best practices for achieving project success despite the feeling of being in the wrong place at the wrong time. In a world where budgets are tight and project success is more critical than ever, personnel can arm themselves with tools to overcome these challenges and be successful project managers. Session and Description Coming Soon Frontline Telecommunicator Supervision & Leadership Development Communications Center Management Regulatory & Legislative Issues Emergency Preparedness, Response & Situational Awareness Radio Technologies, LMR & Spectrum Management Emerging Technologies & Applications Current Events/Hot Topics NG9-1-1 and New Response Technology APCO 2013 AUGUST 18-21 ANAHEIM, CA WWW.APCO2013.ORG #APCO2013 |17

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