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Attendee Brochure - APCO 2013

Attendee Brochure - APCO 2013

WEDNESDAY, AUGUST 21

WEDNESDAY, AUGUST 21 Professional Development Sessions COMU – EMAC Deployment to Superstorm Sandy – Nassau County NY Mark Cady, City of Worster, Massachusetts - Fire Department; David Clemons, City of Worster, Massachusetts - Emergency Communications Superstorm Sandy left the East Coast with damage never seen before. Public Safety systems were affected by storm surge and utility connectivity issues. The states of Massachusetts and Connecticut were requested through the Federal EMAC (Emergency Managment Assistance Compact) to respond to Nassau County NY. The State of Massachusetts put a team of 4 technicians together from multiple public safety agencies: City PSAP Director, State Emergency Management, State Police and City Fire Department. The Massachusetts Team worked with members from Conneticut State Police and Regional COMU. The presentation will discuss the expectations, lessons learned and planning considerations for future deployments. Multi-County Radio Communications From the Ground Up Greg Graham, Ocala, Florida Police Department; Charlie McClintock, Joint Communications Agency This is an opportunity to hear and see how two bordering counties in Iowa built out an 800 MHz digital trunking system over a multi-year period. Each county was unique in as much as Johnson County maintains a consolidated dispatch center and Linn County has three separate dispatch centers. The audience will be provided with details on how the system was designed, funded, implemented, and connected. Areas of interest include how the system is maintained, the individual and collective governance models, and decisive fleetmapping. The right and wrong, and good and bad will be covered to assist others seeking similar projects. Workflows for Managing Multimedia in the PSAP Jay Malin, AGENT511 Given the changing regulatory environment for accepting text messages to 9-1-1, this presentation focuses on new workflows for accepting multi-carrier text messages and frameworks for managing pictures and video. This includes prioritizing and triaging information, routing policies, and data archival. Further, we will discuss integration with CPE platforms and where the industry standards are going for both interim and long-term solutions. Our knowledge is based upon our experience with Canada’s text to 9-1-1 program and several interim US deployments. NPSTC Discusses Public Safety Communications Current Events: T-Band, Broadband Statement of Requirements and Other Critical Issues Impacting Public Safety Communications Marilyn Ward, Harlin McEwen, David Buchanan and Tom Sorley, National Public Safety Telecommunications Council NPSTC will review last year’s National Level activities with the Federal Communications Commission (FCC) and regulators. NPSTC will review the impact for public safety agencies currently using T- Band spectrum when the law passed requiring them to return the spectrum to the FCC is implemented. NPSTC will review the launch technical requirements for the broadband network and update the attendees on the next SoR phase. An update on progress made to build a nationwide Public Safety broadband network will be presented. Being that NPSTC is a current events panel, other topics will be determined as we approach the conference. The PSAP of the Future — It’s Closer Than You Think! John Chaney, Harris County Information Technology Center; James Soukup, Durham Emergency Communications Center; Stephen Benwell, NICE Systems; Michael Lee, Intrado, Inc. NG9-1-1. Hosted solutions. Consolidation. Big data. How will these trends shape the future PSAP? In this session, experts from Harris County (TX), Durham Emergency Communications Center (NC), Intrado and NICE Systems share their insights and experience. How will NG9-1-1 and the ESInet fundamentally change your PSAP? How can you successfully harness big data? What’s the connection between PSAPs and city surveillance centers? How can your PSAP leverage real-time video to improve situational awareness and response? How will hosted solutions and PSAP consolidation help PSAPs deliver better service while reducing costs? Our panelists will address all of these questions and more. 1:15 p.m. - 2:15 p.m. There’s an Alien in the Living Room? Now What Do You Say? Kelly Sharp, Kelly Sharp “There’s an Alien in the Living Room? Now What do You Say?” is designed to introduce telecommunicators to the challenges and misconceptions inherent in dealing with mentally ill callers. Topics include: Common mistakes dispatchers make when talking to the mentally ill; What you say matters! How you can keep officers safe; Crisis Intervention Training – what it is and why we care. Taught from the perspective of a fellow telecommunicator this overview encourages attendees to seek out additional training to learn how they can be more effective when dealing with the mentally ill. Changing the Comm Center: One Call Type at a Time Lisa Turley and Toni Sexton, City of Portland, Oregon - Bureau of Emergency Communications With budget cuts, decreasing staff, and more calls to answer – how does an agency manage the workload and maintain its focus on the core mission and values? We undertook this challenge and over the course of 16 weeks refined and re-committed to our core mission and values and took steps to change the way we managed 10 different types of nonemergency calls. The changes were seen as wins by staff, customers, and management. Our presentation will discuss what we did and why, so that any agency can make similar changes, manage change effectively, and impact morale minimally. 18| APCO 2013 AUGUST 18-21 ANAHEIM, CA WWW.APCO2013.ORG #APCO2013

Session and Description Coming Soon Wireless Emergency Alerting, Where We Are, Where We Need To Be Joe Hanna, Directions The preparation and aftermath of events such as the tornados that ravaged the midwest and southern portions of the US, and more recently, Superstorm Sandy have brought to light the need for enhanced wireless alerting systems, as well as the limitations of, current wireless emergency alerting technologies. A panel of experts in this arena will focus on current capabilities of the new Wireless Emergency Alert system, as well as elemets neeeded for next generation wireless alerting systems. The Impact of FirstNet’s Technical Requirements on System Design, Coverage, Throughput and Capacity Neil Horden, Karen White and Scott Wiggins, Federal Engineering As FirstNet develops their requirements for the Nationwide Public Safety Broadband Network (NPSBN), it is critical that agencies understand the impact and interaction with their system design and operation. Mr. Horden, with assistance from other experts from Federal Engineering, will draw from their recent experience in addressing the critical planning and technical challenges each state and region will face as they plan their integration into the proposed nationwide LTE system. Topics include site placement and LTE coverage, site design, back-haul network issues, and core network integration. How Will NPSBN Impact Your PSAPs Governance, Policies, Standards and Procedures? Michael Britt and Karen Allen, State of Arizona - Public Safety Interoperable Communications Office; Donald Denning, City of Boston; Doug Mummert, Phoenix Fire Department Although the National Public Safety Broadband Network will make it technically possible for multiple local, state and national public safety entities to work together easily the incident still has to be managed. What plans need to be put into place to establish appropriate MOUs, “rules of engagement’ and financial agreements prior to entering the brave new world of seamless interoperability? Google, Facebook, Pinterest, Texting — Integrating Consumer Technologies Into Public Safety Chris Maloney,TriTech Software Systems Google, Facebook, Pinterest, texting, cloud — all of these are a part of our everyday life. What if some of those elements were in our agency’s software? Imagine Google searches across all your databases. Facebook timeline for master names. Electronic pinboard for investigations. Texting 9-1-1. Can we do it in the cloud? As NG9-1-1 brings more information to PSAPs, our dispatch staff, and more importantly the next generation of users — need access to the same types of communication tools and applications that we use each day to communicate in our personal lives and to incorporate it into our agency’s software. Will NG9-1-1 Mean Data Overload and How Do We Prepare? Todd Piett, ENP, Rave Mobile Safety/Smart 9-1-1 PSAPs across the country are already leveraging additional data to improve emergency communications. What can we learn from those at the forefront of integrating additional data into the response process? How are NG9-1-1 standards evolving to incorporate these learnings? What are some real life examples of how the data has helped (or hurt)? What is the impact on call handling and response times? What can be learned about communicating new NG-type services to your community? 2:30 p.m. - 3:30 p.m. Take Five to B.R.E.A.T.H.E Missy Widdison, Salt Lake Valley Emergency Communications Center This course will briefly review the stress individuals face daily in the dispatch center in combination with those experiences faced prior to arriving at work. The impact this blend of stress has on not only job performance but a person’s physical well being will then be addressed, sharing personal experiences. The instructor will then take you through specific ways to avoid the pitfalls of stress — through recognition, self-discipline, and techniques. Each takes no more than 5 minutes out of your day and can be applied when you have experienced a stressful event. Ten Principles of Leadership James Dundas, Northrup Grumman Information Systems Everyone has an opinion about leadership and their bosses. Yet people continue to be promoted into positions of responsibility over others without the proper foundation in leadership skills. This presentation will outline the top ten principles of leadership with a focus on how they apply in the 9-1-1 Center. Non-Traditional Communication Centers and NG9-1-1 Robert Bloom, AECOM; Elizabeth Phillips, Kansas University This panel discussion will address the many differences that non-traditional communication centers face with NG9-1-1. We will look at the different populations that these centers Frontline Telecommunicator Supervision & Leadership Development Communications Center Management Regulatory & Legislative Issues Emergency Preparedness, Response & Situational Awareness Radio Technologies, LMR & Spectrum Management Emerging Technologies & Applications Current Events/Hot Topics NG9-1-1 and New Response Technology APCO 2013 AUGUST 18-21 ANAHEIM, CA WWW.APCO2013.ORG #APCO2013 |19

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