3 years ago

Attendee Brochure - APCO 2013

Attendee Brochure - APCO 2013


ACCELERATE YOUR CAREER General Session & Keynote Presentations MONDAY, AUGUST 19 8:30 a.m. – 10:00 a.m. Opening General Session & Keynote Address The Opening General Session is the kickoff to Conference! It is electrifying to see everyone gathered together in the ballroom. The room is buzzing with excitement and anticipation as the first general session begins. You will hear from industry and association leadership and get ready for a dynamic presentation from the keynote speaker. This is one session you do not want to miss! SPONSORED BY TUESDAY, AUGUST 20 8:00 a.m. – 10:00 a.m. Distinguished Achievers Breakfast & Keynote Address Most of you are probably familiar with the 2012 movie Argo that was nominated for seven Academy Awards and won three, taking home the award for best picture. But the real star is Tony Mendez (played by Ben Affleck), who single-handedly engineered and oversaw the rescue of six U.S. diplomats from Iran during the hostage crisis. APCO is excited to have Tony and his wife Jonna Mendez as the keynote speakers at the Distinguished Achievers Breakfast. SPONSORED BY WEDNESDAY, AUGUST 21 11:30 a.m. – 1:00 p.m. Food for Thought Luncheon & Keynote Address Sit down to a tasty lunch and join us in recognizing recipients of the APCO Membership Awards and agencies that recently received Project 33 Certification. During the Luncheon you will have the opportunity to hear from a keynote speaker who will share their life lessons. SPONSORED BY JOIN THE CONVERSATION Follow us on Twitter @apcointl and join the conversation. 6| APCO 2013 AUGUST 18-21 ANAHEIM, CA WWW.APCO2013.ORG #APCO2013

SUNDAY AUGUST 18 Professional Development Sessions 1:15 p.m. - 2:15 p.m. Verbal Trauma Control for 9-1-1 Connie Fraser, Fraser Training Solutions Distressed callers are often a source of frustration because of difficulty obtaining information. This one-hour session will empower emergency communicators by furthering their understanding of the effects of the mind in danger. Through knowledge, reframing and the power of language, learners will be able to use simple techniques to empathize and compensate for the distressed caller, in order to have a positive influence on the situation for everyone involved. Staffing, Retention and Training: APCO Programs To Help You Succeed Crystal McDuffie, APCO International, Communications Center and 9-1-1 Services Staffing, Retention and Training are essential to the operation of an Emergency Communciations Center. APCO Project Retains is a tool that agencies can use to determine appropriate staffing levels based on call volumes, employee satisfaction, retention and training. Training for Public Safety Telecommunicators, initial and continuing, is exceedingly important as they provide essential services to the public in an ever-expanding and rapidly changing public safety environment. The APCO Project 33 Agency Training Program Certification is a formal mechanism for agencies to certify their training programs as meeting APCO American National Standards. This session will provide an overview of both programs. Session and Description Coming Soon Critical Infrastructure Assessment Captain Thomas Somers, Los Angeles Fire Department Critical Infrastructure Assessment is the foundation of any incident management plan. Large incident management starts recognizing the situation for what it is and implementing contingency plans. This presentation provides the attendees with an operational overview of mission critical components and a plan to create an Continuity of Operations Plan that is user friendly and practical. Distributive Antenna Systems — Public Safety Applications Tom Dover, Dover Telecommunication Services, Inc. Distributive Antenna Systems (DAS) have become integral parts of new building and campus construction throughout the world. A large part of this movement is based on building requirements for for radio coverage of critical services for Emergency Personnel. This panel discussion will begin with an overview of DAS systems how they are designed installed and maintained. Various codes including the NFPA and NEC code covering new and existing building requirements of radio coverage and Schedule AT-A-GLANCE 7:30 a.m. – 3:00 p.m. 17th Annual Golf Tournament Tustin Ranch Golf Club 8:00 a.m. – 5:00 p.m. APCO Institute Courses 8:00 a.m. – 11:00 a.m. Chapter Leaders Training 9:00 a.m. – 5:00 p.m. Registration & APCO Member Voting 12:00 p.m. – 1:00 p.m. New Attendee Orientation 1:15 p.m. – 2:15 p.m. Professional Development Tracks 2:00 p.m. – 5:00 p.m. The Living Room 2:30 p.m. – 3:30 p.m. Professional Development Tracks 3:45 p.m. – 4:45 p.m. First General Business Session 5:15 p.m. – 6:15 p.m. Corporate Partner/Conference Sponsor Reception (by invitation only) 6:30 p.m. – 7:30 p.m. International Meet & Greet (by invitation only) Frontline Telecommunicator Supervision & Leadership Development Communications Center Management Regulatory & Legislative Issues Emergency Preparedness, Response & Situational Awareness Radio Technologies, LMR & Spectrum Management Emerging Technologies & Applications Current Events/Hot Topics NG9-1-1 and New Response Technology APCO 2013 AUGUST 18-21 ANAHEIM, CA WWW.APCO2013.ORG #APCO2013 |7

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