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3 years ago

National Passenger Survey Spring 2013 Main Report ... - Virgin Trains

National Passenger Survey Spring 2013 Main Report ... - Virgin Trains

3 3.5 Overall

3 3.5 Overall satisfaction with the station Overall satisfaction with the station % of passengers satisfied/good by sector: London and South East: 75% Long-distance: 81% Regional: 79% Improved Q Unchanged W Declined E Spring 2013 Improvement/decline in % Improvement/decline in % satisfied or good since satisfied or good since Autumn 2012 Spring 2012 sample % % % % significant % significant size satisfied neither/ dissatisfied change change change change or good nor or poor Arriva Trains Wales 1188 78 15 7 0 W -1 W c2c 1024 84 12 4 -3 W 1 W Chiltern Railways 1072 84 12 4 -2 W -3 E CrossCountry 1171 76 17 7 -4 E -3 W East Coast 1203 87 10 4 -1 W 12 Q East Midland Trains 1058 82 10 7 -7 E -3 W First Capital Connect 1710 75 17 8 -4 E 0 W First Great Western 2897 76 16 7 -2 W 0 W First Hull Trains 516 89 9 2 -3 W 7 Q First TransPennine Express 1159 86 10 4 0 W 0 W Grand Central 1 609 87 8 4 -1 W - - Greater Anglia 2203 75 20 5 -4 E 4 Q Heathrow Connect 531 77 14 9 -3 W -7 E Heathrow Express 500 89 9 2 2 W 3 W London Midland 1120 73 17 10 -2 W -4 W London Overground 1061 79 16 5 -7 E -2 W Merseyrail 529 86 10 4 -2 W -1 W Northern Rail 1068 76 17 7 -2 W 2 W ScotRail 1113 81 14 5 -4 W -2 W South West Trains 1937 74 19 7 -4 E 0 W Southeastern 1643 73 17 9 -2 W - W Southern 2047 73 18 9 -5 E -2 W Virgin Trains 1120 79 15 6 -1 W -3 W 19 3.5 Overall satisfaction with the station 1. Grand Central did not take part in the survey in Spring 2012

3 3.6 How well the train company dealt with delays How well the train company dealt with delays % of passengers satisfied/good by sector: London and South East: 36% Long-distance: 57% Regional: 35% Improved Q Unchanged W Declined E Spring 2013 Improvement/decline in % Improvement/decline in % satisfied or good since satisfied or good since Autumn 2012 Spring 2012 sample % % % % significant % significant size satisfied neither/ dissatisfied change change change change or good nor or poor Arriva Trains Wales 138 38 44 18 -4 W -2 W c2c 81 62 27 11 1 W 20 Q Chiltern Railways 83 46 38 15 -4 W 8 W CrossCountry 325 51 34 14 0 W -1 W East Coast 395 62 26 12 -7 W -1 W East Midland Trains 159 58 21 21 1 W 7 W First Capital Connect 415 28 45 27 -5 W -2 W First Great Western 714 44 35 21 -4 W 3 W First Hull Trains 71 63 22 15 16 W 12 W First TransPennine Express 311 53 29 19 3 W -3 W Grand Central 1 103 73 16 11 -4 W - - Greater Anglia 377 28 41 31 -17 E 0 W Heathrow Connect 60 34 31 35 -8 W -4 W Heathrow Express

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