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National Passenger Survey Spring 2013 Main Report ... - Virgin Trains

National Passenger Survey Spring 2013 Main Report ... - Virgin Trains

3 3.9 Regional

3 3.9 Regional Merseyrail Overall sample size 557 Improved Q Unchanged W Declined E Spring 2013 Improvement/decline in % Improvement/decline in % satisfied or good since satisfied or good since Autumn 2012 Spring 2012 sample % % % TOC type % % significant % significant size satisfied neither/ dissatisfied satisfied or change change change change or good nor or poor good Overall satisfaction 549 92 6 2 84 0 W -3 W STATION FACILITIES Overall satisfaction with the station 529 86 10 4 79 -2 W -1 W Ticket buying facilities 270 89 5 6 80 1 W 0 W Provision of information about train times/platforms 487 91 5 4 86 3 W 1 W The upkeep/repair of the station buildings/platforms 503 85 7 7 78 5 W 10 Q Cleanliness 518 84 12 4 80 -2 W 7 Q The facilities and services 404 57 19 24 51 -4 W 5 W The attitudes and helpfulness of the staff 434 87 9 5 77 -1 W 5 W Connections with other forms of public transport 393 83 14 3 74 1 W 10 Q Facilities for car parking 253 61 11 28 52 -3 W 11 W Overall environment 509 79 16 5 73 -4 W 2 W Your personal security whilst using the station 473 76 18 6 70 -5 W 0 W The availability of staff 450 81 11 8 66 -1 W 1 W The provision of shelter facilities 1 419 78 15 7 72 -6 W - - Availability of seating 1 495 69 16 16 59 1 W - - How request to station staff was handled

3 3.9 Regional Northern Rail Overall sample size 1106 Improved Q Unchanged W Declined E Spring 2013 Improvement/decline in % Improvement/decline in % satisfied or good since satisfied or good since Autumn 2012 Spring 2012 sample % % % TOC type % % significant % significant size satisfied neither/ dissatisfied satisfied or change change change change or good nor or poor good Overall satisfaction 1086 76 14 10 84 -4 W -4 W STATION FACILITIES Overall satisfaction with the station 1068 76 17 7 79 -2 W 2 W Ticket buying facilities 595 77 13 11 80 -1 W 2 W Provision of information about train times/platforms 1033 84 9 7 86 1 W 4 W The upkeep/repair of the station buildings/platforms 1040 76 14 10 78 0 W 5 W Cleanliness 1047 78 14 9 80 -2 W 6 Q The facilities and services 895 52 16 32 51 0 W 3 W The attitudes and helpfulness of the staff 801 72 19 9 77 -3 W 1 W Connections with other forms of public transport 772 71 20 9 74 -3 W 6 Q Facilities for car parking 437 55 20 25 52 -2 W 2 W Overall environment 1041 70 20 10 73 -3 W 3 W Your personal security whilst using the station 954 66 26 9 70 -5 W -1 W The availability of staff 907 58 21 22 66 0 W -3 W The provision of shelter facilities 1 956 69 14 16 72 -1 W - - Availability of seating 1 991 54 19 27 59 -1 W - - How request to station staff was handled 129 84 3 13 88 -6 W 0 W TRAIN FACILITIES Overall satisfaction with the train 1 1086 69 19 12 80 -2 W - - The frequency of the trains on that route 1061 69 11 21 79 -4 W -1 W Punctuality/reliability (i.e. the train arriving/departing on time) 1067 72 8 20 81 -5 W -6 E The length of time the journey was scheduled to take (speed) 1053 81 12 6 87 -4 W -3 W Connections with other train services 553 72 15 13 78 -1 W -1 W The value for money of the price of your ticket 985 54 17 29 53 -4 W 3 W Upkeep and repair of the train 1042 55 19 26 71 -1 W 2 W The provision of information during the journey 933 59 22 18 71 -1 W 4 W The helpfulness and attitude of staff on train 824 73 19 8 74 2 W 2 W The space for luggage 804 56 19 25 60 -1 W -1 W The toilet facilities 438 31 23 46 38 -8 W -3 W Sufficient room for all passengers to sit/stand 1051 66 13 21 73 -5 E 0 W The comfort of the seating area 1056 62 21 17 72 -3 W 2 W The ease of being able to get on and off 1062 77 16 7 83 -4 W 0 W Your personal security on board 995 73 23 4 79 -6 E -3 W The cleanliness of the inside 1070 60 21 18 73 -3 W 3 W The cleanliness of the outside 920 49 30 21 65 -12 E 2 W The availability of staff 934 55 28 17 61 -3 W -5 W How well train company deals with delays 205 29 39 33 35 -10 W -5 W 1. Attribute added for the first time in Autumn 2012, so no comparison with Spring 2012 3.9 Regional 42

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