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Response to RFP No. MED13002 State of West Virginia ... - DHHR

Response to RFP No. MED13002 State of West Virginia ... - DHHR

Corporate Senior

Corporate Senior Director/ National Managed Care & Provider Relations Corporate Director of Managed Care Relations • Vencare Ancillary Health Services a Division of Vencor Inc. (formerlyTheraTx Inc.) Atlanta, GA o Responsible for national education and training to Vencare and Vencor senior administrators and managers as well as the owners/ operators of the long‐term care companies/ facilities. • TheraTx Inc. Atlanta, GA o Responsible for all national contracting for the company regional divisions and operations executives. PRGX USA, Inc. – Patricia Dear 2

LAURIE LEONARD Audit Staff Manager Education Healthcare business executive over 20 years of diverse experience in the healthcare industry. A thought leader with proven operational, product management, and client relationship skills. Laurie is highly regarded for having a passion for excellence in service delivery, the ability to lead and influence others, strong written communication skills, and a demonstrated ability to produce results that matter. • University of South Carolina – Master of International Business – May 1992 • Presbyterian College – Bachelor of Science – May 1990 Previous Work Experience National Director, Payer Solutions Vice President, Client Services • NovaSom, Inc o Developed programs and tools for healthplans to use to change referral patterns within the sleep study industry to steer diagnosis and treatment toward lower cost options o Established internal operational mechanisms and processes whereby NovaSom’s resources are deployed to assist healthplans in executing steerage programs o Managed program implementations and strategic client relationships; responsible for future build out and management of our account management infrastructure. • iHealth Technologies o Managed a $10 million book of business; achieved 100% client satisfaction and retention. o Responsible for business strategy, relationship development with senior and C‐level leadership, client operational needs development and resolution, problem solving, value positioning, and effective cross‐functional service delivery to clients. o Directed the team of Client Services Managers responsible for dayto‐day account management of all iHT clients; hired and coached new team members utilizing Top Grading methodology. o Responsible for the development of iHT’s internal client service infrastructure and execution of changes. Led cross‐functional teams to build service and process improvements, and led effective change management efforts. Chartered and served on the Governance Committees of several initiatives addressing organizational effectiveness. Director of Payer Products & Services • Emdeon Business Services (formerly WebMD Envoy) o Evaluated the strategic fit, potential profitability and risk of all alliances, partnerships and acquisitions within the WebMD organization. PRGX USA, Inc. – Laurie Leonard 1

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