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Response to RFP No. MED13002 State of West Virginia ... - DHHR

Response to RFP No. MED13002 State of West Virginia ... - DHHR

Managing Consultant

Managing Consultant (promoted from Senior Consultant) Professional Relations Ombudsman, Medicare DMERC Contract o Created the strategic plan for the range of products and services. o Developed a market face to the payer market ‐ including service packaging and pricing ‐ and reworked the internal infrastructure (e.g., sales training, contracting, service delivery) to support the sale and implementation of the suite of Payer Products & Services. o Led and managed the Product Management Team for Payer Products and Services • PriceWaterhouseCoopers o Served as the industry subject matter expert for Medicare regulations and business processes around the delivery and reimbursement for Durable Medical Equipment, Prosthetics, Orthotics, and Supplies. o Provided consulting services concerning fraud litigation cases, merger and acquisition due diligence, financial feasibility, business strategy, and process development / reengineering. o Led teams of consultants from across the country to deliver multifaceted solutions to providers. Managed pieces of large, multifaceted engagements worth millions of dollars in revenue, and sold and managed ancillary engagements up to $250,000 in fees. o Built client relationships and ensured client satisfaction with the delivery of solutions • Blue Cross Blue Shield of South Carolina o Produced the Professional Relations Manual describing coverage and billing requirements for DME. Information spanned CPT / HCPCS and ICD‐9 code definitions, medical necessity and documentation requirements, and administrative processing guidelines such as timely filing, prior authorization, appeals and grievances, etc. o Hosted provider education seminars across the region, addressing groups of up to 350 providers. o Interfaced with providers through one‐on‐one conversations, serving on Provider Advisory Committees, and developing relationships with local associations to understand concerns and facilitate resolution by working with other internal departments. PRGX USA, Inc. – Laurie Leonard 2

PAMELA CRAYON, MBA, PMP Healthcare Systems Manager Accomplished technology management professional with over 10 years successful experience in software development through full life cycle, specializing in application analysis and design, application development, systems testing, and systems integration. Expert skills in organization, analytical and interpersonal communication with a proven track record as a team player and dynamic leader. Education • MBA, Finance, University of Georgia, Athens, GA • BS, Computer Science, Spelman College, Atlanta, GA PRGX Responsibilities Systems Manager • Evaluates the systems needs of the Healthcare business and leads a team of Business Analysts through the product lifecycle of new and existing systems. • Defines Healthcare systems strategy and roadmap. • Manages the entire system life cycle from strategic planning to tactical activities. • Identifies issues and challenges within the healthcare organization along with identifying strengths and weaknesses within the internal teams. • Acts in a consultative manner with the customer groups as well as the development organization in determining the best approaches for providing customer solutions. • Serves as company interface to IT for development and implementation including preparing detailed business requirement documents. • Ensures that systems defects/enhancements are identified, tracked, communicated to the development team, and resolved in a timely manner by prioritizing work items to ensure correct sequencing and alignment with business value. Previous Work Experience Managing Consultant • IBM Global Services, Atlanta, GA Designed and implemented supply chain transformation solutions for clients in the industrial sector to improve overall operational efficiencies and effectiveness. o Managed transformation and migration of servers from data centers and coordinated daily tasks of customer and IBM personnel in a matrixed team environment. Maintained project status in Project

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