MAiS Informacijski sistemi d.d.
1. About MAiS
MAiS Information Systems Inc. is an international consulting and software solution
provider specialized in the hospitality and leisure industry with offices in Slovenia,
Germany and China.
MAiS team consists of hotel management specialists and consultants with more than
15 years of world-wide experience in hospitality industry, as well as with technical and
technological know-how. We are dedicated to provide our customers with the latest
technology infrastructure, adapting it to their ever-changing needs.
Our main business is based on continuing development of our flagship productadvanced
and fully integrated hospitality solution "Fidelity". Fidelity Hotel Information
System is tailored for various aspects of hotel management: Hotel Management
System, Restaurant Management System, Banquet & Conference Management,
Wellness & Spa Management, Online Reservations and Guest Loyalty Management.
Our clients include independent hotels, hotel groups, conference venues, spa and
health resorts, individual wellness centers and restaurants. Our Fidelity system has also
been used as a learning tool for students of several educational facilities.
The company originally started out as a distributor of Siemens Nixdorf IT components.
In the beginning company’s main business activities were to implement proven
information systems to retail business, followed by hotel and restaurant industry.
However since the foundation in 1989 the company’s founder had emphasized the
importance of company’s own research and development of innovative solutions. As
a result of many hotel/resort/restaurant information systems projects, MAiS team has
gained rich experience in hospitality sphere as well as technical and technological
know-how for continuing development of new systems.
In 1997 Mais developed and introduced a hotel management system “Fidelity”
distinguished from other solutions with its outstanding features. In 1998, we delivered
first installations of our hotel management system "Fidelity".
Since then, Fidelity has proven to be a highly functional and intelligent business
software, supporting business processes of hotel and other hospitality companies for
a number of business organizations worldwide.
2. Why MAiS Hospitality Solution
Specialization/ We are specialized in providing integrated solutions for the hospitality
industry and for development, implementation, support and maintenance of Fidelity
property management system.
Know-how/ We design our Fidelity solutions from the effective hospitality
management standpoint. We find industry knowledge extremely important in order to
design functional and intelligent business software that offers long-term and
integrated support for hotel business.
Experience/ Fidelity team has an extensive experience in the hotel industry with more
than 15 years of developing and implementing a number of systems and training
people world-wide. Beside fruitful cooperation with users and other hospitality
experts, many complex and successfully realized projects gained us rich experience in
the hospitality sphere.
Flexibility/ Our solutions are flexible to meet the needs of varied hotel management
High Level of Integration/ All our solutions and modules can be integrated to more
than 300 other subsystems – more than any other competitive solutions are able to!
Client Oriented Philosophy/ Our software design philosophy has always been client
oriented. Our approach is to work with users in a partnership atmosphere and provide
them with best suitable and effective end-to end solutions. We constantly strive to
please our many satisfied clients. Our solutions are highly reliable and easily scalable
through a modular architecture designed to meet hotel's highest performance
requirements and to enable best hotel practice.
History of Success/ Over the years we have co-created a number of business success
stories. We designed and provided a number of effective solutions and installations
3. Business Idea
Vision/ Our vision is to create innovative models of hotel business processes and
advanced models of organization for hospitality companies that understand the value
and the use of information systems for their business success.
Mission/ Our mission is to develop and provide advanced Fidelity software solutions
for hotel and other hospitality businesses to improve their efficiency and promote best
practices for their business. Dedicated to serve our client's needs and willing to work
with them in a partnership style atmosphere, we ensure our clients and business
partners the highest quality of products and services.
Goals/ We strive to become one of the leading international PMS solutions providers
for a hotel and hospitality business. Our goal is to expand our sale in the world-wide
market through certified dealers.
Basic company's objectives:
• »Turn-key« projects
• Research & development of the own PMS integrated system Fidelity – HMS
• First class support 24 hours a day, 7 days a week
• Consulting & educating
• Selling through certified dealers, trained in contents, technological performance
and support of Fidelity solutions in the world-wide market
• Gathering strenght through strategic partnerships
• Advanced technology
4. Business Activity
MAiS offers superior, impressive services achieved by combining the strength of our
people and advanced information technology to ensure the complete project of
business process renovation and continuously support and improve the business
processes of customers. Every Fidelity solution comes with a comprehensive
consulting, installation, training and support service.
CONSULTING/ As a part of the long-term strategy of developing and introducing
advanced information systems to business practice, all Fidelity users are shared in
continuous consulting. As specialists in the field of hotel industry our consultants
keep up with all new theoretical knowledge as well as with experience gained from
product developers and its users.
HOSPITALITY PROJECT MANAGEMENT/ MAiS guides and helps organizations
through the entire project of applying Fidelity solutions - new business and
organization models with outstanding information technology for their better
business performance, from design, implementation to management.
SYSTEM DESIGNING & MODELING/ As a result of many successfully realized projects
of information support of hotel businesses, Fidelity team has gained rich experience in
hospitality sphere as well as technical and technological know-how, all of which
enable our team to design and model new information systems. Thereby it is an
important role of - to many business practices customized - Fidelity software.
IMPLEMENTATION/ Designed and offered projects are implemented, in cooperation
with the customer, by our team of experienced Fidelity information system
parameterization experts and/or by for implementation qualified and trained
CUSTOMER TRAINING & WORKSHOPS/ Fidelity training programs are based on
special programs adapted to user’s range of activities, for example: receptionist,
marketer, organizer, management, etc.
24 x 7 ON- LINE SUPPORT/ A special team of Fidelity experts provide the first and
second level of support for our clients locally and for our distributors worldwide.
PRODUCT DEVELOPMENT AND MAINTENANCE/ Fidelity is standardized software
with continuous development, resulting in new software versions and new releases.
During license-determined upgrade advantage coverage period, all software is
maintained with software versions that are eventually substituted with new releases,
in accordance with the right upon contracted maintenance and license-fee agreement.
LOCAL INSTALLATIONS AND SAAS/ Software installation and parameterization is
provided by Fidelity team, locally, and/or by for installation qualified and trained
distributors worldwide. Fidelity SaaS (Software as a service) is a total information
service for mid-sized and small end users which runs as web-application on MAiS
5. Business Partnerships
Our strategic relationships with industry-leading technology, reseller partners and
academic partners enhance the value of our solutions and ensure that we properly
address our customers’ business needs.
Here are some of our partners:
Learn more: http://www.fidelity-mais.com/company/partners
6. Our Solutions Portfolio
Fidelity Hotel Management System
Fidelity HMS offers effective solutions for hotel
managers, sales and reservation office with agency and
group handling, reception desk with easy check-in and
check-out functions, cashier with currency exchange
office, for housekeeping and back office.
Fidelity Online booking & Portal Solution
Fidelity WebRes enables on-line reservations in real time.
Reservations made via hotel website are directly
transferred and saved to reservation-reception system.
Banquet & Event Management System
Fidelity Banquet & Event Management System offers an
efficient, fast and complete solution for congress
centres and hotels with congress capacities. It enables
automation and management of events, such as
conferences, banquets, entertainment events,
weddings, meetings, etc.
Fidelity Wellness & Leisure
An ideal management tool that offers effective, fast,
and complete solution for wellness, spa, sports and
beauty centres, and other businesses running
functions that need all aspects of availability planning,
reservations, and service accounting.
Fidelity Medical Management System
Fidelity Medical Management System is an effective information
support for modernized and simplified management of demanding
process of patient's rehabilitation and medical service accounting.
Fidelity Restaurant Management System
Fidelity RMS is a state-of-the-art system that provides a fully
automated operation and control of a restaurant and food &
beverage management/ activities.
Fidelity Guest Loyalty Management System
Loyalty Card Management System offers a perfect solution for
enhancing customer loyalty: managing of club cards, loyalty cards
and destination credit cards.
Learn more at www.hotelinco.net
Hotelinco PMS Service
Hotelinco is an innovative, powerful and affordable cloud
based property management system, especially designed
for small properties, such as pensions, motels, B&B's, small
hotel franchisees, apartment complexes and small hotel
7. Fidelity PMS strength:
• Customized to fit the needs of different types of hotels, especially resort hotels
• Customizable, Scalable and Modular
• Real Windows application open to MS Office Standards, working on stable
RDBMS, which enables a large comfort by additional reports and information,
together with standard reports
• Integration with peripheral equipment so that it includes permanent control
over the environment (POS, PBX)
• No down time night audit
• Comfortable remote support
• Real-time room plan
• Interface to accounting system
• Multicurrency accounting system
• Multilingual features
• Enhanced easy-to use and flexible report generator
• Carefully prepared for dealer's concept (variety of customizing tools)
Neuschwanstein Hotels, Germany - Hotels Around
Castle Neuschwanstein, high in the Bavarian Alps, live up to
their fairytale reputation. Neuschwainstein hotels include:
Schlosshotel Lisl, Villa Jägerhaus, Hotel Schwangauer Hof,
Hotel Garni Schlossblick
Solution: Fidelity PMS
and up to 1,900 in the garden.
Käfer Wies’n Schänke – Käfer Oktoberfest Tavern,
Germany- first opened at Munich Oktoberfest in 1971.
In the meantime they have become as much a part of the
celebrations as the statue of Bavaria which presides over the
proceedings is a part of Munich. Originally with a humble 40
seats, their hall now seats a total of 3,000 guests: 1,164 in
Käfer Wies‘n-Schänke, 200 in the covered outdoor Freisitz
Solution: Fidelity RMS
Debeli rtič Youth Health & Summer Resort, Slovenia -
Situated in the midst of a wonderful Mediterranean park near
the seaside in Debeli rtič, Slovenia, this holiday centre consists
of 3 hotel bulidings (Hotel Bor, Hotel Arija and Youth Centre).
It features a health and wellness centre with a medical and
psyhiotherapy treatment, business centre and offers
experience and animation programms for young and elderly
in their vast offer .
Solution: Fidelity PMS, Fidelity RMS, Fidelity Wellness & Leisure, Fidelity Medical
Thermana Hotels & Resorts, Slovenia - Thermana is one
of the most sophisticated spa & wellness centre in Slovenia.
Thermana hotels, spas and restaurants are situated in
Laško, cosy little town which, because of its unique
location, represents an ideal starting point for excursions
throughout Slovenia.The Health Tourism Centre offers
preventive and curative programmes; the Laško Wellness
Centre in an outstanding location right above the river is a
paradise for recreation, rest and relaxation in a state-of-the
art swimming pool and sauna complex.
Solution: Fidelity PMS, Fidelity WebRes, Fidelity
RMS, Fidelity Wellness & Leisure, Fidelity Medical
Management System, Fidelity Banquet & Event, Guest
Grand Hotel Union Group, Slovenia - High-quality hotels
which also incorporates the 4*Grand Hotel Union and 4*
Grand Hotel Union Garni. The Grand Hotel Union features
217 rooms, 4 conference halls and 11 meeting rooms. The
Grand Hotel Union Group offers a total of 574 hotel rooms
and 29 meeting rooms.
Solution: Fidelity PMS, Fidelity RMS, Fidelity Banquet &
For a complete reference list please contact us at firstname.lastname@example.org
MAiS Informacijski sistemi d.d., Leskoškova cesta 10, 1000 Ljubljana, Slovenia, EU
Tel: +3861 500 2100, Fax : +3861 500 2130, E-mail: email@example.com
MAiS Information Systems AG, Endorferstr. 9, D-81549 München, Germany, EU
Tel. +49-89-687400, Fax +49-89-68002892, E-mail: firstname.lastname@example.org
Sales representative - Asia & Pacific:
MAiS Information Systems Inc., Shapingba Tianchenlu 1, Ronghui Xinshidai 18-22, 400030
Chongqing, People's Republic of China, Tel.: +86 23 6531 2131
Fidelity® is a registered trademark of MAiS Information Systems, Inc. All product and company
names are property of their respective owners. © Copyright 1998- 2013 MAiS Information
Systems, Inc. All rights reserved.