Brochure: Customer Services - Siemens Mobility

Dedicated to Maximizing
Your Return on Investment
Customer Services
Airport Logistics

Reliable and
Efficient
Siemens is a world-leading solution provider for airport baggage
and cargo handling systems and it is our aim to offer our
customers high value and the fastest possible return on their
investment.
Our experience shows that, in addition to an excellent system,
the second major value-adding factor regarding the total cost
of ownership (TCO) and return on investment is quality services.
We are dedicated to maximizing your return on investment
for your airport logistics systems. Under the umbrella of Expert
Services for Airport Logistics we offer a comprehensive
portfolio of modular and customizable technical services
targeted at ensuring high system availability, reliability and
operational efficiency. Our services encompass also non-
Siemens systems.
We are a well established international service organization
with excellent references in airports around the world, ready
to serve you, as the operator of airport logistic systems.
2

Business Based Services
Expert Services
for Airport Logistics
Consulting
Improvement
Projects
Contracting
Operation &
Maintenance
Business Review
Operation &
Maintenance
Improvement
Operation &
Maintenance
Contracting
Maintenance Services
System
Performance
Review
System
Optimization
CapacityPlus
Services
On-call Service
Remote
Monitoring
Preventive
Maintenance
Spare Parts
Management
and Supply
Maintenance
Engineering
Training
3

Tailored to
Your Business
Our Business Based Services address the strategic aspects
of managing airport logistic systems throughout their life-cycle,
such as the outsourcing of operation and maintenance (O&M)
activities, enhancing the system performance as well as optimizing
operational and maintenance efficiency.
Our Operation and Maintenance Business Review –
a systematic and comprehensive analysis of all operational
and maintenance practices related to cargo and baggage
handling systems in airports is the starting point for assessing
improvement potential.
Our System Performance Review is a systematic analysis
of the overall system condition and performance.
4

Our O&M Improvement Projects are targeted at eliminating
deficiencies identified during the O&M Business Review or the
System Performance Review and include redesign and optimization
measures in areas such as:
• O&M strategy, organization and processes
• O&M systems
• Spare parts management
• Sub-contractor management
Our System Optimization services focus on the technical
optimization of baggage or cargo handling systems and include
for example modifications and upgrades targeted at improving
the system performance and reliability.
By Contracting Operation and/or Maintenance we assume
responsibility for all processes related to the smooth operation
of your baggage and/or cargo han-dling system, such as:
• Maintenance
• Management (strategy development, process implemetation,
resource allocation)
• Preventive, predictive and corrective maintenance
• Spares management
• Sub-contractor management
• Technical Operation
• Control room operation
• Field operations (bag jam clearance, field inspections)
• Manual encoding
CapacityPlus is our innovative solution when extra passenger
capacity is needed temporarily – for example during a major
event. We offer to set up a fully equipped terminal on the
airport premises in any suitable buildings available, in lightweight
construction buildings, or even in a tent.
This solution can be implemented in an extremely short period
of time; it adjusts flexibly to the actual need and meets all
passenger requirements in terms of service, safety and convenience.
5

Supporting
Your O&M
Organization
Our Maintenance Services are targeted at supporting your
in-house O&M organization to best achieve their goals, for
example through on-call service agreements, maintenance
engineering, spare parts management and supply.
These services primarily address the technical aspects of O&M
but always consider the potential for cost optimization while
ensuring the required system availability and reliability.
Our On-call Service ensures the reliable and competent
response to your service requests on the basis of contractually
agreed response times, technical support by telephone and
emergency service if required.
You can ensure that your systems stay in excellent condition,
while keeping your in-house maintenance organization lean,
by assigning the scheduled or condition-based Preventive
Maintenance of your systems to us.
Our Maintenance Engineering comprises the implementation
or improvement of computerized maintenance management
systems, the development of an appropriate maintenance
strategy and plan, analysis of repetitive or critical failures and
safety assessments.
By carrying out Remote Monitoring and Diagnostics we
support you with comprehensive analyses and evaluations of
data related to the operation of your system. From running
data we derive valuable decision support information. In the
event of failure we immediately start with on-line troubleshooting.
Our Spare Parts Management and Supply offerings include
spare parts inventory reviews (stock levels, usage, availability,
etc.), spare parts criticality assessment as well as the supply of
spare and wear parts.
For your staff, we offer comprehensive technical Training
related to the maintenance, technical operation and safety
aspects of your airport logistics systems.
6

Customer
Services for
Airport
Logistics from
Siemens ...
Our Partnership Concept
Successful service contracts are founded on a genuine winwin
partnership with our customers and the added value we
bring to our customers’ business.
The core elements of our 6-Step Fitness Plan for Airport Logistics
are a business plan defined in alignment with your individual
business objectives, the policy and organization to sustain this
plan, key performance indicators, continuous improvement
and benchmarking. By combining the appropriate strategy
with operational excellence this process ensures that we
achieve the results you need for your business.
It is our aim to prove our commitment to generate customer
value on a win-win basis by engaging into long-term performance-oriented
contracts.
• Focused on the individual business
requirements and goals of our
customers
• Integrating all technological, technical
and business competencies of
our staff
• Scaleable and flexible through
modularity and therefore adaptable
to the individual customer requirements
• Encompassing all essential elements
required to maintain and operate
baggage and cargo handling systems
at airports
• Aimed at customer added value
and sustained by excellent technical
concepts
... making air
cargo and
travel
more reliable
and efficient.
7

For further information,
please contact:
Headquarter Europe
Siemens AG
Industrial Solutions and Services
Infrastructure Logistics
Colmberger Strasse 2
D-90451 Nuremberg
Tel. +49 (911) 145-7763
airportlogistics.industry@siemens.com
www.siemens.com/airportlogistics
North America
Siemens Energy & Automation, Inc.
Airport Logistics
2700 Esters Blvd. Suite 200B
P.O. Box 613209
DFW Airport, TX 75261
Tel: +1 972 947 7100
Fax: +1 972 947 7530
Center of Competence, Middle East
Siemens AG
Industrial Solutions and Services
Airport Logistics
SD (Middle East) LLC
Al Moosa Business Center
Umm Hurair Road, P.O. Box 33734
Dubai, UAE
Tel: +9 71 (4) 3 34 40 45
Fax: +9 71 (4) 3 34 66 76
Center of Competence, Asia Pacific
Siemens Pte. Ltd.
Industrial Solutions and Services
Airport Logistics
The Siemens Center
60 McPherson Road
348615 Singapore
Tel: +65 (6) 490 6000
Fax: +65 (6) 490 6019
Center of Competence, China
Siemens Ltd., China
Industrial Solutions and Services
Airport Logistics
9th floor, Building D, YeQing Plaza No. 9
Wangjing Beilu, Chaoyang District
Beijing 100102, P. R. China
Tel: +86 10 6476 - 2701
Fax: +86 10 6476 - 4714
The information provided in this brochure contains
merely general descriptions or characteristics of performance
which in actual case of use do not always
apply as described or which may change as a result
of further development of the products. An obligation
to provide the respective characteristics shall only
exist it expressly agreed in the terms of contract.
Order-No.: E10001-ALCL-A2-V3-7600
Printed in Germany
Dispo-No.: 12212 K-No.: 28110
At28 C-ALCS5208M02 WS 10072.
Subject to change without prior notice
©Siemens AG 2007.
All rights reserved.
www.siemens.com/airport-logistics