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Desktop Management Tools — Which One Is the Best?

Desktop Management Tools — Which One Is the Best?

Desktop Management Tools — Which One Is the

© 2001 Giga Information Group Copyright and Material Usage Guidelines May 18, 2001 Desktop Management ToolsWhich One Is the Best Norbert Kriebel Catalyst April 4 article in NetworkWorldFusion, “Desktop Management Tool Time” Question Which desktop management tool is the best Answer Desktop management will become increasingly important to organizations in the next 12 months. While desktop management tools have been on the market for 10-plus years, product adoption is still in the early adoption stage. Under current economic conditions and with the increasing important role that client systems play in business operations, IT organizations will soon have to answer the question, “Which desktop management tool is the best” In most organizations, desktop management has played a limited role in IT management. Most clients that Giga has spoken with have some form of desktop management technologies and practices, but when asked, “On a scale of one to 10, how well does your organization perform desktop management” 70 percent of the organizations responded with a 6.5 or less. Business pressure has not yet been great enough for organizations to invest sufficient resources in investigating and deploying the “best” solution. This will change shortly. First, client PC systems are increasingly deployed to enable business processes, instead of just supporting them. Client systems functionality can be linked to business revenue. Second, studies indicate that IT budget growth rates are slowing by almost 62 percent (dropping from 13 percent to 8 percent), and since IT systems maintenance is almost 70 percent of an IT organization’s budget, there will be significant pressure to reduce IT support costs. Good desktop management technologies and practices can address both of these objectives. The problem is determining which desktop management tool is best for your organization. In a recent NetworkWorldFusion article titled “Desktop Management Tool Time” (www.nwfusion.com/reviews/2001/0409rev.html), it compares several desktop management products on criteria ranging from documentation and installation to software distribution and configuration management. While product comparisons are fairly common, this product comparison allows readers to weight the different criteria based on their preferences by selecting the “Interactive Scorecard and NetResults” link at: www.nwfusion.com/reviews/2001/0409revnetr.html. Giga Opinion By Giga’s weighting — emphasizing software distribution and self healing, configuration management, remote control, inventory, reporting and license metering while leaving documentation, installation and client support (cross platform) at zero — the product ranking is as follows: 1. Novell ZENworks 2. Intel LANDesk Giga Critique ♦ Desktop Management ToolsWhich One Is the Best RGC-052001-00004 © 2001 Giga Information Group All rights reserved. Reproduction or redistribution in any form without the prior permission of Giga Information Group is expressly prohibited. This information is provided on an “as is” basis and without express or implied warranties. Although this information is believed to be accurate at the time of publication, Giga Information Group cannot and does not warrant the accuracy, completeness or suitability of this information or that the information is correct.

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