The University of Hong Kong School of Professional and Continuing ...

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The University of Hong Kong School of Professional and Continuing ...

The University of Hong Kong

School of Professional and

Continuing Education

(HKU SPACE)

The School of Professional and Continuing Education (HKU

SPACE) is the Extension Arm of the University of Hong Kong.

As a leading local provider in continuing education, it fulfils

its mission through providing learning opportunities for

personal, professional and career advancement to people from

all walks of life. Enrolments since 1956 have exceeded 2

million and our annual enrolment now exceeds 100,000 each

year. In 2008/09 this was equivalent to over 21,000 full-time

students. The School offers timely and relevant courses that

meet society’s needs to upgrade education and skills for the

knowledge economy. The College of Business and Finance

(CBF) within the School is collaborating with the University of

Surrey to offer their series of Master Programmes in

International Hotel Management, Tourism Marketing and

Retail Management in Hong Kong.

The University of Surrey

The forerunner of the University, the Battersea

Polytechnic Institute, founded 1891, began

concentrating on science and technology from about

1920 and offered day and evening degrees of the

University of London. Its academic reputation

steadily grew to the point in 1956 where it was one of

the first colleges to be designated a 'college of

advanced technology'. It was renamed Battersea

College of Technology in 1957. The University of

Surrey was established on 9 September 1966 with the

grant of its Royal Charter. Since its foundation, the

University of Surrey has fostered links with other

educational bodies in the local community and region.

Management has been a major force in the

University’s portfolio for over 30 years, providing

programmes for managers and future managers. The

School of Management has a global reputation for

both teaching and research in the sectors of

hospitality, tourism and retail management, and the

functional areas of entrepreneurship, marketing,

technology management, and human resource

management.

1


The Expertise at the School of Management, University of Surrey

The University of Surrey is ranked as the best tourism

school in the UK by the Guardian University Guide

2010.

They have been ranked as the third best university in the

world for tourism scholarship – the best in Europe

(Hsu & Yeung, 2003).

The University of Surrey has been ranked second in the

world in terms of the quality of its tourism staff (Zhao &

Ritchie, 2004).

• Forty years experience in teaching and researching

hospitality means that they have extensive network of

alumni working in the industry all over the world,

including Robert Earl, co-founder of Planet Hollywood,

Karen Earp, GM of the Four Seasons in Bermuda and Kit

Chapman, founder of the Brazz restaurant chain.

They were the first university in the UK to achieve

United Nations World Tourism Organization TedQual

certification, which all their tourism programmes hold.

Their hospitality academics have been internationally

recognised with awards for teaching, scholarship and

research. As acknowledged experts in their field, they are

asked to comment in the media on hospitality events.

The School of Management holds the Association to

Advance Collegiate Schools of Business (AACSB)

accreditation making it the only business school

worldwide to hold triple accreditation from the UN

World Tourism Organisation, AACSB and AMBA (for

its MBA programmes).

Their academic staff have been recognised for their

excellence and contribution to their respective fields.

• Distinguished Faculty Professors include:

• Professor John Tribe

• Professor David Airey

• Professor Michelle Lowe

• Professor Peter Jones

• Professor Andrew Lockwood

2


MSc in International Hotel Management

MSc in Retail Management

MSc in Tourism Marketing

PROGRAMME AIMS AND OBJECTIVES

Master of Science in International Hotel Management

The MSc programme in International Hotel Management concentrates on the operation, delivery, management

and strategic issues involved with providing successful hotel and related services worldwide. This includes an

understanding of the economic, social and technical issues in such operations.

An integral part of the programme is to encourage students to consider hospitality management from the

strategic perspective. Increasingly it is recognised that successful organisations may achieve competitive

advantage from the effective strategic management of assets, competences and capabilities. For example,

students will gain knowledge of, and be able to identify, the key strategic decisions facing hospitality or food

operations managers, and evaluate alternative approaches to the strategic management of these key decision

areas.

The programme will be of particular interest to graduates who wish to build a career, or experienced managers

and executives who wish to broaden their knowledge and improve their skills in modern business practice, and

educators in the hotel field who wish to further their knowledge.

Master of Science in Retail Management

The MSc in Retail Management offers current and aspiring managers in retail and related industries a tailored

programme of study designed to enhance their understanding of the retail sector and their ability to analyse and

solve problems.

Retail specific and general management modules are combined to provide a high quality management

education that prepares students to meet the demands of the rapidly changing retail scene. Students will acquire

a high level of theoretical and applied knowledge of the management, operations and organisation of the sector.

Master of Science in Tourism Marketing

The MSc programme is designed to provide the skills required to pursue a career in marketing a tourism

product. The modules are designed to incorporate established principles of marketing as well as current

specialist issues. Basic understanding of the marketing concept leads to opportunities to apply theory to a wide

variety of tourism situations.

On completion of the programme, participants will have an opportunity to be at the forefront of the latest

tourism marketing thinking and practice, as well as having the relevant skills to study customers and the

environment in which tourism marketing is conducted, communicate effectively with the other departments

within organisations and formulate plans that are appropriate for specific tourism products.

The programme will enhance the career prospects of participants by providing an internationally recognised,

transferable qualification.

3


AWARDS

Upon successful completion of 8 modules and a dissertation (a total of 180 credits), students will be awarded

one of the following depending on their specialism:

Master of Science in International Hotel Management

Master of Science in Retail Management

Master of Science in Tourism Marketing

PROGRAMME STRUCTURE

The delivery of the programmes is designed to be flexible to meet the needs of busy professionals. Students

are required to complete the following four common modules with four specialism modules from one of the

three chosen programmes (i.e. International Hotel Management, Retail Management or Tourism Marketing)

and the dissertation within a minimum of two years and a maximum of six years.

Common Modules

(15 credits x 4 modules = 60 credits)

Consumer Behaviour

Research Methods

Services Marketing

Strategy

International Hotel Management

Specialism Modules

(15 credits x 4 modules = 60 credits)

Financial Management

Organisational Behaviour

Hospitality and Tourism

Operations Systems

Strategic Management of

International Hospitality

Companies

Retail Management Specialism

Modules

(15 credits x 4 modules = 60 credits)

Financial Management

Organisational Behaviour

Retail Development

Supply Chain Management

Tourism Marketing Specialism

Modules

(15 credits x 4 modules = 60 credits)

Marketing Communications

Tourism Management

Tourism Social Sciences

Understanding the Events

Industry

Dissertation

(30 credits x 2 modules = 60 credits)

# Module outlines have been detailed in Appendix I.

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PROFESSIONAL RECOGNITION

Eligible for CIM membership as an Associate or Member (MCIM), depending on your work experience.

ENTRY REQUIREMENTS

Master of Science in International Hotel Management

Applicants shall hold

(1) at least a good honours degree (lower second or above) in hospitality or hotel management or

relevant discipline from a recognized university; or

(2) a good bachelor degree or equivalent from a recognized university with at least 3 years of related

work experience in the hotel or hospitality industry.

Master of Science in Retail Management

Applicants shall hold

(1) at least a good honours degree (lower second or above) in marketing or retail management or

relevant discipline from a recognized university; or

(2) a good bachelor degree or equivalent from a recognized university with at least 3 years of related

work experience in marketing, retail or service sector.

Master of Science in Tourism Marketing

Applicants shall hold

(1) at least a good honours degree (lower second or above) in marketing or tourism management or

relevant discipline from a recognized university; or

(2) a good bachelor degree or equivalent from a recognized university with at least 3 years of related

work experience in marketing or tourism industry.

Applicants from institutions where the language of instruction and examination is not entirely in English

should take one of the following English language proficiency tests:

• Test of English as a Foreign Language (TOEFL) (taken within a two-year period)

Paper-based test: An overall score of 550 or above

• International English Language Testing System (IELTS) (taken within a two-year period)

Band 6 with no subtest lower than 5.5

TEACHING MODE

Offered on a part-time basis, these programmes will be taught in English. Lecture notes and teaching

materials will be in English. Classes will be conducted mainly on weekday evenings, Saturdays and

Sundays. Assessment and examinations will be conducted in English only.

The eight modules will be taught over four terms and the last two modules of dissertation component will be

supervised over two terms (around 6-7 months). Each of the modules will be taught in nine 3-hour teaching

sessions.

5


The University of Surrey School of Management (SOM) will be sending their professors out to Hong Kong to

teach 15 hours for each of these five modules in each programme, with 12 hours of tutorial time for each of these

modules delivered by HKU SPACE appointed local lecturers. For the rest of each of the three taught modules in

each of the programmes, the 15 hours of lectures and 12 hours of tutorial time will be taught by HKU SPACE

lecturers. A tentative class schedule has been illustrated below for information.

Tentative Class Schedule:

Week 1 Intensive lectures’ week for module 1 Intensive Lectures’ Week

Week 2 Review of course materials (Self-study week) Week 1 & Week 3

Week 3 Intensive lectures’ week for module 2 Fri : 6:45 – 9:45 pm

Week 4-11

Week 12-13

8 tutorials (Once a week)

Review of course materials (Self-study

week)/Exam (if applicable)

Sat : a.m. and/or p.m.

Sun : a.m. and/or p.m.

ASSESSMENTS

The taught modules will be assessed through a combination of written assignments, practical exercises and

class tests and examinations.

For the dissertation module, each student proceeding to the degree of MSc will be assigned a supervisor from

the University of Surrey who will be able to offer advice and suggestions about his/her chosen field of inquiry,

methods and analysis. Students are required to submit a dissertation of 20,000 words which can demonstrate

their ability to apply their knowledge to a topic of their choice.

COURSE FEES

There are two intakes of students per year in October and May. All fees paid are NOT refundable, unless a

course is over-subscribed or cancelled. Please note that the fees quoted below apply only to the academic

year of 2010-2011.

Course Fees: HK$7,500 per 15-credit module, required textbooks are not included in this fee. (The full

programme will cost HK$90,000). The full programme fees cover all lectures, tutorials, marking of assignments,

registrations, examinations and assessment of dissertation. Students will be required to enrol on two modules

per term for the first 4 terms. For the 5 th term, students are to register and pay for the 60-credit dissertation

component in full.

Separate fees will be payable for re-sitting the examination, re-submitting course work and repeating the

studies for each module of study.

PROGRAMME INTAKE SCHEDULE

These programmes are offered twice a year in October and May. Students will enrol on two modules each term

and may complete the programmes within a minimum of two years.

The maximum registration period for the award is as follows:

Master’s Degree

6 years (72 months)

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APPLICATION PROCEDURES

All applicants are required to first complete the HKU SPACE Application Form with a cheque (payable to HKU

SPACE) for a non-refundable application processing fee of HK$150. Your application must include

documentary evidence of all credentials whether academic or work reference and other supporting documents.

As a check-list, an application package for submission must include the followings:

Originals and one set of photocopy of all academic/professional certificates and transcripts of marks

obtained;

Testimonials or other documentary proof of working experience;

Duly completed application and enrolment forms;

A non-refundable crossed cheque of HK$150 payable to HKU SPACE as the application processing fee;

A refundable crossed cheque of HK$15,000 payable to HKU SPACE as the course fees for two 15-credit

modules in the first term. This is refundable if the application is not successful.

Please submit your application to one of our enrolment centers listed in the addresses below.

Upon submission of this form, you will be advised to fill in University of Surrey’s online application form once

your documents to HKU SPACE are complete.

HKU SPACE Enrolment Centres

i. HKU SPACE Admiralty Learning Centre

3/F, Admiralty Centre, 18 Harcourt Road, Hong Kong (Exit A, Admiralty MTR Station)

Weekdays: 8:30 a.m. to 7:30 p.m., Saturdays: 8:30 a.m. to 5:30 p.m.

Telephone: 3761 1111 Fax: 2559 4666

ii.

iii.

iv.

HKU SPACE HKU Campus

Room 304, 3/F, T.T. Tsui Bldg, The University of Hong Kong, Pokfulam Road, Hong Kong

Weekdays: 8:30 a.m. to 6:00 p.m., Saturdays: Closed

Telephone: 2975 5680 Fax: 2546 3538

HKU SPACE Fortress Tower Learning Centre

14/F., Fortress Tower, 250 King's Road, North Point, Hong Kong (Exit B, Fortress Hill MTR Station)

Weekdays: 8:30 a.m. to 7:30 p.m., Saturdays: Closed

Telephone: 3762 0888 Fax: 2508 9349

HKU SPACE Kowloon West Campus

G/F, 38 - 46 Nassau Street, Mei Foo Sun Chuen, Mei Foo, Kowloon (Exit B, Mei Foo MTR Station)

Weekdays: 8:30 a.m. to 7:30 p.m., Saturdays: 8:30 a.m. to 5:30 p.m.

Telephone: 3762 4000 Fax: 2302 1609

v. HKU SPACE Island East Campus

2/F, 494 King’s Road, North Point, Hong Kong (Exit B3, North Point MTR Station)

Weekdays: 8:30 a.m. to 7:30 p.m., Saturdays: 8:30 a.m. to 5:30 p.m.

Telephone: 3762 0000 Fax: 2214 9493

vi. HKU SPACE Kowloon East Campus

1/F, 28 Wang Hoi Road, Kowloon Bay, Kowloon (Exit B, Kowloon Bay MTR Station)

Weekdays: 8:30 a.m. to 7:30 p.m., Saturdays: 8:30 a.m. to 5:30 p.m.

Telephone: 3762 2222 Fax: 2305 5070

vii. HKU SPACE Po Leung Kuk Community College (HPCC) Campus

1/F, HPCC Campus, 66 Leighton Road, Causeway Bay, H.K.

Weekdays: 9:00 a.m. to 5:30 p.m., Saturdays: Closed

Telephone: 3923 7171 Fax: 3923 7188

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GENERAL INFORMATION

(1) Classes may also be held on public holidays.

(2) No class will be held:

(a) if Typhoon Signal No. 8 or above is hoisted;

(b) if a Black Rainstorm Warning is in force.

(3) If the Typhoon Signal No. 8 or Black Rainstorm Warning is in force after 6:00 a.m., morning classes and

examinations that start before 2:00 p.m. will be cancelled. If Typhoon Signal No. 8 or Black Rainstorm

Warning is in force after 11:00 a.m., afternoon classes and examinations that start between 2:00 p.m. &

6:00 p.m. will be cancelled. If Typhoon Signal No. 8 or Black Rainstorm Warning is in force after 3:00

p.m., evening classes and examinations starting from 6:00 p.m. will be cancelled.

(4) When Typhoon Signal No. 8 or above is hoisted, classes that have already started will be immediately

suspended. However, examinations that have already started will be continued until the end of that

examination session unless the examination venue is found to be of potential risk to candidates. When

the Black Rainstorm Signal is in force, classes and examinations that have already started will be

continued. However, all outdoor activities will be suspended.

(5) Unless a course is over-subscribed or cancelled, the following fees are not refundable: course fees, fees

for re-sitting examinations, re-submitting course work, repeating studies and applications for

exemptions.

(6) Fees and places allocated on courses are not transferable. Fees quoted in this brochure apply only to the

sessions of studies specified within the brochure and may be subject to revisions even after admission

onto this programme.

(7) The School reserves the right to change the time and place of course meetings and to change the course

tutor should this be necessary.

(8) The Director of SPACE may exclude a student from class if his behaviour disturbs the class or if he does

not follow instructions in class or as laid down by SPACE. Eating, drinking and smoking are not

allowed in class and within the School Centres. The Director of SPACE has authority for School

disciplinary policies on examination matters.

(9) While every effort is taken to ensure accuracy, please note that the information contained in this

brochure may be subject to changes without notice.

(10) The Director of SPACE may at his discretion refuse to admit an applicant.

There will be staff checking the attendance against receipts. Students who cannot produce the original

course fee receipt will not be allowed to enter the lecture room.

8


Appendix I

MODULE OUTLINES

Part I – Common Modules for all three programmes

Consumer Behaviour

Consumer behaviour is evident in everyday life; therefore knowledge and understanding of this subject can be

beneficial to personal decision-making as well as marketing and strategy formulation. The lectures will focus

on behavioural concepts, appropriate research techniques and recent research findings to enhance students’

understanding of how consumers choose products. Recent trends in consumer behaviour applied to services

are also incorporated in this module.

Research Methods

This module is designed to provide students with the fundamentals of research practice. It introduces students

to the process of research project formulation and the key elements of research design namely, the choice of

unit of analysis, measurement, methods of data collection, and data analysis. Ultimately, the module should

prepare students to design and execute their research study for their dissertation in a systematic and scientific

manner.

Services Marketing

This module is designed as an introduction to marketing module. The module is divided into two distinct

elements, firstly the principles of marketing are covered, and secondly the industry specific application of

marketing is analysed. The module also creates an opportunity to facilitate 'real life' decision-making and

enhances a wide range of study skills, such as independent research, analytical skills as well as critical thinking.

Strategy

This module is designed to appeal to a range of students who may be considering careers in business

consultancy or in key managerial roles within a broad spectrum of industries. It is intended to provide

students with a holistic understanding of the most relevant theoretical approaches to strategy formulation,

implementation and control either in the context of a single-business organisation or a multi-business

organisation. The theoretical approaches will draw on the most important concepts developed within the

strategic management theory, providing integration with other theoretical concepts developed in other

disciplines, such as marketing and organisational behaviour. It will also address the practical implications of

the theoretical concepts by providing specific links to the context of different industries.

Dissertation

The dissertation is the final element of the programme which provides an opportunity for a sustained period of

research. It allows the students to concentrate on topics that are of particular interest to them and it draws

upon a range of different aspects of the taught programme particularly the Research Methods module. It also

gives an opportunity for the students to work on their own with individual supervision.

Part II – International Hotel Management/ Retail Management Specialism Modules

Financial Management

Managing the financial resources committed to a business or other enterprise lies at the heart of the

undertaking, the word “enterprise” being used in its broadest sense to include public sector remits and

branches of government, for example. All managers will at some point in their career have an involvement

with finance, whether strategic, tactical or simply as budget-holders, and an understanding of how the

financial system works within their organisation is an important factor in their discharging the duties imposed

upon them. This module is designed to give non-financial managers a basic broad understanding of the

financial principles most commonly found in business so as to help them discharge their professional duties.

Organisational Behaviour

This module integrates the study of forms, structures and processes of organisations with the human aspects of

psychology at work. The module provides an insight into the fundamentals on which organisations are built

and provides a set of analytical processes for understanding behaviour at work and managerial processes.

9


Part III – International Hotel Management Specialism Modules

Hospitality and Tourism Operations Systems

This module is designed to provide students with an understanding of the way that hospitality operations

function through the adoption of a systems approach. This approach will allow students to analyse a series of

hospitality operations, identifying key systems, sub-systems and their interrelationships. This will facilitate a

critical appraisal of the effectiveness of particular operational types and an evaluation of the potential for

improvement. For those students with a background in hospitality, the module will provide a sufficiently

distinct approach for them to gain new insights, while offering students without a background in hospitality a

framework to facilitate their understanding of new material.

Strategic Management of International Hospitality Companies

This module is designed to encourage students to consider hospitality management from the strategic

perspective. Increasingly it is recognised that successful organisations may achieve competitive advantage

from the effective strategic management of assets, competences and capabilities.

Part IV – Retail Management Specialism Modules

Retail Development

This module seeks to develop students’ appreciation of the importance of effective location management and

the significance of the internationalisation of retailing. Specialist frameworks relating to retail location

management are introduced and assessed in light of the broadening scope of research into the subject. These

frameworks also provide a useful introduction to the analysis of retail internationalisation, which has become a

substantive feature of the industry. The burgeoning interest in retail location management and its

internationalisation provides knowledge vital to the senior retail manager of tomorrow.

Supply Chain Management

This module will focus on the supply chain management initiatives of large-scale retail businesses. Successful

supply chain management for retailers is critical both at an operational level and increasingly at a strategic

level. An effective logistics infrastructure is essential to meeting customer expectations whilst minimising

service costs. The retail buying function is central to the managing of supplier relationships, category and

brand management issues, product innovation and meeting demands of specific customer groups. Supply

chain management development has been retailer driven, largely attributable to their size and dominance

within the supply chain.

Part V – Tourism Marketing Specialism Modules

Marketing Communications

This module is designed to provide students with a comprehensive framework for understanding Marketing

Communications at both strategic and operational levels within various contexts. The module introduces

students to the concepts, issues, theory and practice of Marketing Communications.

Tourism Management

Students taking this module will also be taking the module of Tourism Theory and Practice which provides a

social science based theoretical underpinning to their study of tourism. This module explores the functions of

management within the tourism industry.

Tourism Social Sciences

This module explores the principles and concepts of tourism from the perspective of social science theories.

More specifically, the module aims to examine the contribution of social science disciplines to the

understanding of tourism. In doing this, it develops an understanding of the multidisciplinary and

interdisciplinary nature of tourism studies and provides a theoretical and analytical basis for the

understanding of the complexities of tourism both as an industry and as a social phenomenon.

Understanding the Events Industry

This module will critically explore the emergence, scale, scope and structure of the international event industry

and its links to existing tourism and hospitality structures. The module will critically evaluate the political,

economic, socio-cultural and environmental impacts of a range of events within different global contexts.

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STUDENT TESTIMONIALS – Mastering their way to Success

Donald Leung, Simulator Operator, Civil Aviation Department, HKSAR Government

Student of MSc in International Hotel Management programme

"I enrolled in the MSc programme of University of Surrey because I could balance it with my

demanding job as a lecturer. They understand the time constraints we are under, and make it easy

for us to attend lectures. The amount of assignments and exams are not heavy. I've been impressed

with the professors who have real-life executive experience, and provide valuable learning

experience to students."

Oscar Cheng, Member Services & Development Manager, YMCA of Hong Kong

Student of MSc in Tourism Marketing programme

"HKU SPACE and University of Surrey has granted me the opportunity to

further develop my academic and professional competency. I am one of the

students of the first cohort taking the MSc in Tourism Marketing programme of

University of Surrey at HKUSPACE. The programme definitely helps students

to develop global perspectives and understand different cultures in the field of

tourism marketing. I was deeply impressed by the wide network of the course which

enhanced us to broaden our learning activities beyond the profession. The flexibility

of the programme also allows me to equally share my time between my family and

study. I enjoyed the learning process at HKUSPACE and I am grateful to all the

staff and lecturers who have played a significant role in nurturing me."

Shadow Mak, Director, Business Development, Globetrotter Services Ltd.

Student of MSc in Tourism Marketing programme

“I have more than 20-years of expertise in all facets of the travel industry. In my current

role, I am responsible for business development in a PR, sales & marketing company

which promotes overseas hotels, land operators and tourism offices to the HK & China

market. Tourism Marketing is my dream subject and it is the first Master of Science

course in marketing studies to focus on tourism. University of Surrey gives me a great

opportunity to broaden my knowledge in contemporary and worldwide tourism

marketing as well as sharpening relevant skills. It has really helped me understand my

clients especially after undertaking the modules of Consumer Behaviour, Service

Marketing and Tourism Management. It has already given me confidence to promote the

products of our business partners effectively.

University of Surrey’s programmes are taught by a world class faculty who share their

hands-on experiences with practical examples in class. Although it is challenging to

balance my work life and my studies, the workload is certainly manageable and rewards

will be truly great.”

11


STUDENT VISIT

Students of MSc

programmes

visited the

“1010 Centre”.

A group photo with the distinguished guest speaker, Mr. Barry

Kong, Chief Commercial Officer, CSL Ltd., Dr. Sangeeta

Narwani, Programme Director, Ms. Melanie Lee, Adjunct

Lecturer, College of Business and Finance, HKU SPACE and

the MSc Students.

Ms. Melanie Lee,

Adjunct Lecturer,

College of Business

and Finance, HKU

SPACE with

our distinguished

guest speaker,

Mr. Barry Kong,

Chief Commercial

Officer, CSL Ltd.

PROGRAMME TEAM AND CONTACT DETAILS

University of Surrey

Director of International

Studies and Reader in

Management

: Dr Graham Miller

PhD; MSc (Distinction); BSc (Hons); PGCE HE

HKU SPACE

Programme Leader

and Director

: Dr Sangeeta Narwani

DBA Newcastle; MBA Leicester; H Dip HKPolyU;

Chartered Marketer; MCIM; MHKIM; MAM

Programme Manager : Ms Vivian Lai

BA HK; MSocSc CUHK; Chartered Marketer; MCIM

Address : Surrey MSc Programmes

College of Business and Finance

HKU SPACE

34/F, United Centre

95 Queensway, Hong Kong

Tel : 2867 8464 / 2867 8313

Fax : 2861 0278

Email : mscsurrey@hkuspace.hku.hk

Website : http://hkuspace.hku.hk/cbf/

PROGRAMME SUMMARY SCHEDULE (TENTATIVE)

Feb 2011 Term Oct 2011 Term

Application Closing Date: 30 Nov 2010 19 Aug 2011 (1st batch)

04 Jan 2011

02 Sep 2011 (2nd batch)

Start Date: 01 Feb 2011 Oct 2011

12

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